Évaluations des clients U-Haul Moving & Storage of Baytown

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Témoignages des clients récents de U-Haul Moving & Storage of Baytown

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billy D. le

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Nice to see Good service

Brooks H. le

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The person you have working there need training. A lot of people training that has to be the worst I have ever been treated. No people skills at all. Will not be back there’s other U-HAUL places in Baytown. Sad part is I have been using this U-HAUL place for 30 years but not anymore. Thanks but no thanks

Kaitlyn J. le

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The truck itself was nice. Got the job done. My only complaints are only the customer service and they didn't correct the miles when I was returning the truck. I noticed on the original paper work that the miles was .8 off I know it's not much but when they charge .79 a mile it's a mile I didn't use. She initialed the right amount on the paper work but when I return the truck I was charged anyways. I told both people getting and returning. It's only a mile but next time it could be more.

Rhea L. le

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Very fast and efficient with getting the trailer hooked up to my vehicle. Hardly no wait.

lewis S. le

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Le client n'a pas laissé de commentaire.

sarah C. le

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When I rented the dolly I called the same day to see how much it would be to reserve the dolly for an extra day. I was told that I could keep it for 24 hour even though I only rented it until 8pm that day. I was told since I rented it at 10am that day I could take it back by 10am the next day at no extra charge. I took the dolly back everything was fine but then I was charged $32. I was only supposed to be charged $10 plus tax for the dolly for a day. I called the store that I picked up the dolly from and they asked if I spoke to them or customer service? I said I called the number I'm calling now. I don't understand why I was transferred to a customer service representative that wasn't in the same store. That was not my fault that they did not answer and transferred my phone call and that I shouldn't be charged extra fees for renting it past 8pm as it was stated in the contract. The reason I called to see how much extra was so that I would be aware of what was being charged on my card. I was refunded my money but of course it still has not gone back into my account and on top of that I was charged $10 plus tax on my card again. I had a total of 40 some thing dollars with drawn from my card because of this communication error. That was not right.

Nisa H. le

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We had items stolen from our unit, this particular location was negligent as far as security goes. We were told if we couldn't provide receipts for the missing items we were SOL.

Randy R. le

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Le client n'a pas laissé de commentaire.

Christopher L. le

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Hire nicer people.

Rusty U. le

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Le client n'a pas laissé de commentaire.

Daniel J. le

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Le client n'a pas laissé de commentaire.

LISA W. le

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Le client n'a pas laissé de commentaire.

James S. le

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Le client n'a pas laissé de commentaire.

Samuel V. le

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Service was just okay.

Ilkka H. le

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Le client n'a pas laissé de commentaire.

brinda P. le

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Le client n'a pas laissé de commentaire.

Robert F. le

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Le client n'a pas laissé de commentaire.

Shayla H. le

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Customer satisfaction was most important, Great Service Thanks,

Michael S. le

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Very nice crew here. I was a little taken aback that my truck was unavailable and no one let me know. However I needed the extra room and glad I had the larger truck.

christopher G. le

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Le client n'a pas laissé de commentaire.

JACK C. le

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Le client n'a pas laissé de commentaire.

Jean D. le

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The young lady acted like she didnt want to help me. Ask someone else to help. While the managers told her to do it cause the other employee was busy

angel C. le

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The young man behind the desk was very nice. I booked on the phone with the 1-800 number. The lady did not do as I asked. She gave me a smaller truck then what I asked for. Even though I was stuck with the small truck the young man let me be upset without making it my fault.

Timothy W. le

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U haul in general bad service from the call center promised equipment that wasn't at location had to settle for something else

Dora G. le

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Thanks to everyone in the office always friendly, I never had a problem.

ron G. le

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Convenient location for me.

Jorge H. le

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Le client n'a pas laissé de commentaire.

Melvin S. le

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Le client n'a pas laissé de commentaire.

Alison M. le

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The phone hold times are too long

Kyle R. le

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Le client n'a pas laissé de commentaire.

Nolton B. le

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Great service friendly staff made my moving experience awesome Thanks

MIKE C. le

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When I got the unit home and opened the door the unit had shattered glass thru the unit. I swept the unit ou. This is the first time I have ever had a problem. When returning the unit the attendee grinned when told of the problem

Joseph H. le

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Le client n'a pas laissé de commentaire.

Clayton P. le

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The check out process was slow compared to past experience with u haul. I usually grab a coffee to hit the road ,,,, but they were out of kugag pods. All minor ,,,, but details shape the experience ,,,, and well ,,, you did ask ??

Grant K. le

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Le client n'a pas laissé de commentaire.

Daniel D. le

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We were very pleased with the service we received at this location. The staff are very friendly and helpful!

SYLVIA B. le

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This pertains to the storage unit ONLY. yall need to fix the ceiling in the units, or at least in my unit. There is some nasty looking stuff hanging from that ceiling. Just saying.

Mark G. le

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Good customer service. thumbs up

LINDA H. le

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Great service

LINDA H. le

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Great service

SHAKIA S. le

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Please note : my storage unit was broken into and the lock changed . There were several items stolen and damaged beyond repair. I’m still going through my things since I just moved .

Raymond O. le

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The facility is the good but the employee's and the security is bad they broke into my room and stole my tools I just lost 90% of my working tools between $12 and $15 thousand dollars

Stephanie G. le

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Very helpful..... Rustin went beyond my expectations. He is a winner.

Adrienne H. le

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Awesome

Chad S. le

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Great people and great services

diana p. le

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FRIENDLY EMPLOYEES. Always use their location when ever I need a truck.

Jean M. le

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The only problem i had was with the hours. I was told that I could excess my storage unit 24 hours, 7 days a week. I was not able to do that but the staff at this location made sure I parted happy.

MARIETTA H. le

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The store Manager Jahmal is awesome. Kudos!!!

Ricki O. le

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Unit was rusty and dirty. Extended truck 2 days to find alternative storage. Employees very friendly, but did not note that I moved out after 3 days. Just git a bill?! Had to call to resolve.

Hilda G. le

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Friendly staff. The only reason for 4 star is because how slow there computer system was when getting storage unit. Now if they upgraded since then (over a year ago), I would have given a 5 star.

Anna F. le

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Highly recommended great people working at this location

brenda t. le

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They were always there and I appreciate their service along the time I needed it!!

Britney W. le

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No

THOMAS A. le

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Good place, helpful staff.

Elder B. le

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Jamal and his staff were good people hands down

kyle b. le

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Our UHaul storage Was broken into and a lot of my family’s stuff was stolen or broken. Still haven’t heard anything from UHaul and the manager keeps telling us to wait.

erin c. le

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The staff were no nonsense, which was what I was expecting and appreciated greatly. They were very serious about their job and their stores professionalism.

faith t. le

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I called 4 times to locate the U-box I ordered. Each time a man named Josh answered the phone and seemed clueless about it. The manager never called me, I had to show up and demand they find it.

Michael H. H. le

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Good experience there,everyone knows there Job and did it well. Jamal Thompson is an excellent Manager.

Elizabeth L. le

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They were great!

Kenneth D. le

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At the facility in Baytown: Near closing time I attempted to return the vehicle, but gentleman was rude and told me to drop in mailbox. Customer service and going the extra mile for the customer wasnt

toni w. le

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Great customer service