Évaluations des clients U-Haul Moving & Storage of Baytown

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Témoignages des clients récents de U-Haul Moving & Storage of Baytown

Cote générale :

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Shavaie J.
Évaluation :

Very friendly and helpful and got us out and on the road quickly and also unloaded item quick... would recommend to anyone...

Zamari P. | Expérience générale |
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Mmmm centro de almacenamiento preferido, excelente servicio.

ESTEBAN P.
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Le client n'a pas laissé de commentaire.

ERRICA S.
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Le client n'a pas laissé de commentaire.

Carl C.
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I have rented from this location many times. Everyone is knowledgeable, courteous and helpful anytime I have an experience the service at this Baytown location. I would, and have recommend this location to anyone that needs thier services.

TRACI D.
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The service was great. Vehicle was ready. And all documents were clearly explained...check out and check in

Eric B.
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Young man helping was so positive and kind..incredibly good service

BRANDON B.
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too GD expensive

Kamesha B. | Premières impressions |
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Very helpful, professional, and patient!

Harvey S.
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Le client n'a pas laissé de commentaire.

DANIEL ANDREW D.
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I was somewhat scolded in a fairly polite way for being late one hour to pick up the trailer. Ouch don't think I will recommend this location.

REBECCA HOWELL M.
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Le client n'a pas laissé de commentaire.

Allen Sherwood M.
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Le client n'a pas laissé de commentaire.

JAMIE C.
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Le client n'a pas laissé de commentaire.

DARRICK H.
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Everything was great 👍

KAMESHA B.
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Le client n'a pas laissé de commentaire.

CLARENCE E.
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Le client n'a pas laissé de commentaire.

JAMES M.
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N/a I have utilized Jamal and his crew on numerous occasions and the service is consistently excellent.

MICHAEL W.
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Very pleased. I have rented twice in the last two weeks dealt with several team members and all of them were very helpful

LOZENIA R.
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Le client n'a pas laissé de commentaire.

Andy P.
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Le client n'a pas laissé de commentaire.

Brian H.
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They were very friendly and quick with handling my return.

JEFF M.
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Jamal waited on us. He was very professional. Thank you for taking care of us.

DANA W.
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Renee was an awesome customer service rep! She made the whole process easy and we had good conversation too!

KIRK M.
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Le client n'a pas laissé de commentaire.

Charles M.
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Le client n'a pas laissé de commentaire.

KORY W.
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Le client n'a pas laissé de commentaire.

RAQUEL M.
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Le client n'a pas laissé de commentaire.

RYAN P.
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General manager was great and very helpful

JONATHAN S.
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Le client n'a pas laissé de commentaire.

LUPE H.
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The service was excellent. Just keep up with the great customer service . I would recommend 2703 N Main St. Baytown,Tx 77521

DUSTIN M. | Expérience générale |
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The Male associate was doing all he could to help his customer. He called a few times asking for help. No one responded while his lobby became very full of grumpy customers. I was 2nd in line and waited for an hour to be helped by a lady associate that was grumpy to be helping me. She acted like it was a drudgery to do her job and be tactful. Please get more associats like the guy who was there. He really cared about his job.

KAREN G.
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Well...first off the boxes that I purchased were falling apart as if they had been exposed to moisture. I retuned them and have NOT seen my credits on my bank account. The fuel gauge was on half when I got in the truck but the paperwork showed that it was Over 1/2 full. My mistake for not checking the paperwork before driving away. I had a schedule that I needed to adhere to. The inside of the windshield should have been cleaned because in the evening Sun it had a film on it which made it a little difficult to see out. They tried to charge me .79 a mile over when my paperwork clearly showed .39. I don't know why I keep coming back to this location because there is always seems to be an issue. Thanks so much and have a great day! Karen Guiles

Robin B.
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Le client n'a pas laissé de commentaire.

Robert P.
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Arriving early I halfway expected to find sleepy staff to assist with my rental. Not so. Jamail was up and at them. He was welcoming, polite, took care of my transaction quickly and with aplomb. What a valuable employee Uhaul has in Jamail. It was 7:20 AM BTW. Good grief.

LESLEY BLAKE B.
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Le client n'a pas laissé de commentaire.

PEDRO A.
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Le client n'a pas laissé de commentaire.

CHRISTOPHER H.
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Le client n'a pas laissé de commentaire.

Beth C.
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I was charged 3 day rental because the location check in my rental late because the truck battery dies

DARAN DAVID F.
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The manger was super nice and helpful keep they the best.

Thomas S.
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Have more than one person working the counter and have a place designated for check-ins for people using the app. Like a lockbox that you can open to get your key. The app is a good idea, but it's terrible to use in reality.

DEVIN P.
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Management is always helpful & takes the time to explain the equipment.

JIN K.
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Le client n'a pas laissé de commentaire.

MICHAEL M.
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Le client n'a pas laissé de commentaire.

BRANDON M.
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Le client n'a pas laissé de commentaire.

HASAN A.
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Le client n'a pas laissé de commentaire.

HARVEY S.
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Le client n'a pas laissé de commentaire.

EDUARDO R.
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They need to keep up with their equipment. It need it maintanence and we have to stop on the middle of our trip to change trailers

ROSALIE L.
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Everything was great

WASIF D.
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You have to be honest and clear with customer And do not charge over

Randy R.
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Le client n'a pas laissé de commentaire.

Tammy G.
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Had a wonderful experience. Staff was friendly and helpful. Was able to accomadate my last minute changes. Will refer them to all of my friends and family. Will rent again.

IMELDA G.
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Improve wait time to be assisted. This location is too busy for just two workers. The company needs to give their employees more help. That is sad.

Chris C.
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Friendly helpful staff.

RONALD R.
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Took a bit of time to check out. They kept having computer problems

Charlie O.
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I had a reservation and took over an hour to pick up a 5x8 ft trailer. Only one person was working and seemed to be completely lost. There was a long line in the store. Completely disappointed and so were the other complaining customers!!!!

PAMELA A.
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Le client n'a pas laissé de commentaire.

TERRY K.
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I had amazing customer service from the person that checked me in (I wish I had my contract in front of me so I could tell you her name! She was amazing!)

MEGHAN C.
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Le client n'a pas laissé de commentaire.

JAMES H.
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Le client n'a pas laissé de commentaire.

ANGELA KAY C.
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I reserved online and received confirmation for rental on Main Street in Baytown, however when I got there to do the online pickup it stated that my reservation had been moved to the one on i10 then when I went in to verify the lady told me that they actually moved it to a location in highlands. When I questioned it she told me that they use a third party for online reservations and they can't guarantee anything (even though it was through the U-Haul website) she stated that they did not have any trucks in the size I reserved. I After already planning well in advance this totally messed up my move date and I found this totally unacceptable

Melanie H.
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You did not have the truck that was reserved. Gave me a truck that was to small for what I needed was not at all happy as I have to make another trip to finish getting my things. As well as charging me another 60 dollars.

Caitlin W.
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My trailer wasn't checked in when I returned it. They tried to charge me for 3 days when I only had it for 4 hours. It was sitting on the lot the whole time.

dulce M.
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Le client n'a pas laissé de commentaire.

CALVIN N.
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I made a mistake by not opening the door on the Trailer I rented. One of the wheels were bent and caused the door to only opened about halfway and getting stuck. I climbed in and took care of the issue. I would highly recommend that even if the customer has not fully gone through the equipment, that the leasing agent should. We as customers only do this probably once every five years, but this is a daily consistent occurrence for y'all. Not complaining, like I said was my fault not checking, just a recommendation. Service was Excellent overall.

ANDREW T.
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Le client n'a pas laissé de commentaire.

MOHAMMED J.
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Le client n'a pas laissé de commentaire.

Darwin W.
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This location like most company owned are horrible

RUSSELL W.
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Le client n'a pas laissé de commentaire.

Cindy H.
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Le client n'a pas laissé de commentaire.

MELISSA S.
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Le client n'a pas laissé de commentaire.

ANDREW B.
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The sales representatives were extremely helpful at this location, even going so far as to drive over 70 miles to secure us a truck.

CHERYL O.
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Have a full tank of gas in all vehicles. I filled it up before I returned the van to play it forward. I'm 5'1” and it is very difficult to get in & out to check the fuel gauge while the gas is pumping.

HEATHER M.
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Le client n'a pas laissé de commentaire.

RONNEY G.
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Le client n'a pas laissé de commentaire.

JUSTIN Z.
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Le client n'a pas laissé de commentaire.

ZENAS L.
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Had a poor experience getting my deposit back ive yet to receive it and the way its being handled isn't professional at all

DENNIS A.
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Le client n'a pas laissé de commentaire.

DANIEL R.
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You need two people expediting the lines inside the store for a more favorable experience & better customer service interaction needs to be addressed ASAP!!!

Stacey G.
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The service was subpar and sub-par and I was left in the dark to locate the moving truck in the middle of a line of trucks and had to find help to move it. Our suggestion would be to be nice, adn assist the customer while being prepared.

Fern G.
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Le client n'a pas laissé de commentaire.

MAYARI V.
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Le client n'a pas laissé de commentaire.

STACIE J.
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Le client n'a pas laissé de commentaire.

RICHARD D.
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Le client n'a pas laissé de commentaire.

BOBBY W.
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Le client n'a pas laissé de commentaire.

Melanie A.
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Le client n'a pas laissé de commentaire.

GEORGE F.
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Trailer I needed was available and ready when I got there. Thanks

EVANGELINA Q.
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They were fast and quick when I dropped of my truck and were very nice

Michelle L.
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Le client n'a pas laissé de commentaire.

Lisa T.
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The furniture pads were missing from the truck. We didn't need them but we had to call and report that they weren't there. The gentleman that assisted us with our rental was awesome! Overall a good experience.

Kenneth M. | Expérience générale |
Évaluation :

Roach infestation had to throw away clothes and boxes of items.

Stuart N.
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nothing people were very friendly fast service

gerard M.
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Ordered a uhaul at one location and it wasn't there even though I had my e-mail confirmation with location. Sent to another location-wasted time. Trailer was filthy like someone had transported cement in it had to clean before my items could be moved. Never again

SUE K.
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Le client n'a pas laissé de commentaire.

Jeffery R.
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Le client n'a pas laissé de commentaire.

BELINDA M.
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Le client n'a pas laissé de commentaire.

Santos G.
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I have to share my personal experience that happened w/u-haul. I had rented it to go to McAllen, tx and come bring it back to Baytown, tx but unfortunately my mother was put in the hospital w/vovid and I was unable to. She ended passing away and Eric in pharr, tx was able to get the charges dropped for being unable to take it back in time by calling to home office. I wish you knew how much that helped during our horrible time. I thank you all for understanding and helping us out.

JOSE U.
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Le client n'a pas laissé de commentaire.

SILVIA M.
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Everything is good

MELINDA B.
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Le client n'a pas laissé de commentaire.

mike S.
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Very quick check in process

Andrew L.
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Le client n'a pas laissé de commentaire.

JOHN A.
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Refrain from nickle and diming the customer.I was billed for a fuel surcharge I never incurred.

BEDFORD U.
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Everything was good!

Lori C. | Premières impressions |
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Le client n'a pas laissé de commentaire.

bryant w. | Expérience générale |
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Le client n'a pas laissé de commentaire.

DUSTIN M. | Premières impressions |
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The lady working there was super friendly, knowledgeable, and very helpful. She made the experience more than tolerable. Hire more people like her!

Andrew D. | Expérience générale |
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Requested billing name on unit changed on several occasions - did not happen Arrived to close unit and told I do not have access because my name is not on the unit even though it’s my credit card paying the monthly rent - ridiculous I had to wait 2hrs and deal with rude and offensive staff!

josselyn c. | Expérience générale |
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My unit had some type of foam insulation on the ceiling, i guess it was normal to fall and it was all over my belongings.

Michelle D. | Expérience générale |
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Terrible customer service

ASHTON D. | Expérience générale |
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crap service

David B. | Expérience générale |
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To be brief Uhaul storage was the worst experience i can remember. I was broken into twice in the course of a year.Many thousands of dollars in machines and tools are gone . The first time they cut the lock , they took 2 portable shelves on wheels that had tools, along with (4) evaporation machines valued at $900 each. They also took an electric jack hammer and a carpet stretcher and many other tools.. The second time they broke in they went through all the boxes and took anything of value and put on a Uhaul padlock on the door when they were done that my keys would not open to cover their tracks. The only thing worse than me being broken into was that the staff told me I wasn't the only one... I cant help but wonder how I got targeted when I never saw anyone in my comings and goings.. My unit was never open for anyone to see..I cant begin to tell you how it hurts for a lifetime of tools gone..I would appreciate a reply...... David Barrett 832 443 6077

Ashley R. | Premières impressions |
Évaluation :

Love that the first month is free because just spent alot of money on moving truck

Julia M. | Premières impressions |
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Very smooth experience. Couldn’t have been better.

Camille W. | Expérience générale |
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Restrooms out of service everyday. Several fraudently charges were applied to the account for the storage unit.

Nisa H. | Expérience générale |
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We had items stolen from our unit, this particular location was negligent as far as security goes. We were told if we couldn't provide receipts for the missing items we were SOL.

Dora G. | Expérience générale |
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Thanks to everyone in the office always friendly, I never had a problem.

Daniel D. | Expérience générale |
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We were very pleased with the service we received at this location. The staff are very friendly and helpful!

SYLVIA B. | Premières impressions |
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This pertains to the storage unit ONLY. yall need to fix the ceiling in the units, or at least in my unit. There is some nasty looking stuff hanging from that ceiling. Just saying.

Mark G. | Premières impressions |
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Good customer service. thumbs up

LINDA H. | Expérience générale |
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Great service

LINDA H. | Premières impressions |
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Great service

SHAKIA S. | Expérience générale |
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Please note : my storage unit was broken into and the lock changed . There were several items stolen and damaged beyond repair. I’m still going through my things since I just moved .

Raymond O. | Expérience générale |
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The facility is the good but the employee's and the security is bad they broke into my room and stole my tools I just lost 90% of my working tools between $12 and $15 thousand dollars

Stephanie G. | Premières impressions |
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Very helpful..... Rustin went beyond my expectations. He is a winner.

Adrienne H. | Premières impressions |
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Awesome

Chad S. | Premières impressions |
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Great people and great services

diana p. | Premières impressions |
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FRIENDLY EMPLOYEES. Always use their location when ever I need a truck.

Jean M. | Expérience générale |
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The only problem i had was with the hours. I was told that I could excess my storage unit 24 hours, 7 days a week. I was not able to do that but the staff at this location made sure I parted happy.

MARIETTA H. | Expérience générale |
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The store Manager Jahmal is awesome. Kudos!!!

Ricki O. | Expérience générale |
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Unit was rusty and dirty. Extended truck 2 days to find alternative storage. Employees very friendly, but did not note that I moved out after 3 days. Just git a bill?! Had to call to resolve.

Hilda G. | Expérience générale |
Évaluation :

Friendly staff. The only reason for 4 star is because how slow there computer system was when getting storage unit. Now if they upgraded since then (over a year ago), I would have given a 5 star.

Anna F. | Expérience générale |
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Highly recommended great people working at this location

brenda t. | Expérience générale |
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They were always there and I appreciate their service along the time I needed it!!

Britney W. | Expérience générale |
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No

THOMAS A. | Expérience générale |
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Good place, helpful staff.

Elder B. | Expérience générale |
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Jamal and his staff were good people hands down

kyle b. | Expérience générale |
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Our UHaul storage Was broken into and a lot of my family’s stuff was stolen or broken. Still haven’t heard anything from UHaul and the manager keeps telling us to wait.

erin c. | Expérience générale |
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The staff were no nonsense, which was what I was expecting and appreciated greatly. They were very serious about their job and their stores professionalism.

faith t. | Expérience générale |
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I called 4 times to locate the U-box I ordered. Each time a man named Josh answered the phone and seemed clueless about it. The manager never called me, I had to show up and demand they find it.

Michael H. H. | Expérience générale |
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Good experience there,everyone knows there Job and did it well. Jamal Thompson is an excellent Manager.

Elizabeth L. | Expérience générale |
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They were great!

Kenneth D. | Expérience générale |
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At the facility in Baytown: Near closing time I attempted to return the vehicle, but gentleman was rude and told me to drop in mailbox. Customer service and going the extra mile for the customer wasnt

toni w. | Expérience générale |
Évaluation :

Great customer service

Non reviews have been submitted for this location.

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