Thanks so much great staff and storage
eunice johnson | Overall ExperienceSelf Storage Units in Baytown, TX, 77521
U-Haul Moving & Storage de Baytown
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- 4,0 - Cote moyenne des clients
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Good place I'd use again
Thomas Costa | Overall ExperienceThe price just kept going up and it was a little ridiculous.
Graciela Reyna | Overall ExperienceNo resolution with all of my belongings being damaged by not only MOLD, BUT IT WAS RAT INFESTED. …(In case nobody knows, those rodents carry Leptospirosis..a zoonotic virus which means it's transmittable to humans. I've worked in veterinary care for 20yrs in case anyone doubts my knowledge on the virus. )…and the staff there expected me to want that back. Everything was chewed up, urinated on and covered in rat droppings. My children's memories, my memories, valuable, irreplaceable items I can never get back and was NEVER OFFERED TO BE HELPED WITH THIS. Jamal was nice but INCONSISTENT. I was told that a claim WOULD BE FILED by Jamal, which only makes sense as he's the manager of this establishment and it was not. Everything was lost. DO NOT STORE YOUR ITEMS AT THIS LOCATION. Fair warning.
Melissa Rodriguez Hefner | Overall ExperienceRats destroyed all my things 5-10 thousands worth of items including my kids memories and antique china cabinets ths 60 yrs old and dinnette 6 chair table ths 50 yrs old . Fur coats suites formal wear diplomas leather jackets everything smelt like rats and feces and pee ruined my stuff plus our health is at stake and it's was isolated . Gave me a infested storage from previous renten that had meat in it. . . I'm scared for our lives. . Destroyed everything . Can't even bring it in my house right now needs cleaning and disinfected. But Jamal Thompson is the best. I love him . Always had my best interest in heart . He's awesome.
selina johnson | Overall ExperienceUponnarrival my unit was full of wrapped insulation. My ride was n a hurry; and it wqs before the store opened so i had him take me back to my old unit. I then called the store at opening and informed him them of my dilemma. They reassured me that they would to clean out the unit within qn hour. The rest of the day it rained. Later thqt evening the store was then closed and i needed to move my stuff in. I sent my movers with the 1st load. I never received a capl back from anyone regarding the situation. When my workers arrived the unit was still full. To me that means the office didnt cqre about the items inside. There was no lock as it was assigned to me. So ky movers moved the items outside and moved my items in. When my workers arrived for the next poad. The team member very rudely approached my workers and informed them theyd have to pay for damages. Again they didnt reassign me nor did they move the items themself for me to move in. I spoke to upper management and was told i would not be responsible for the damaged items. That was the neglect of their own teammates. I was then allowed to stay and given a free month. Ive been here 4 days still moving in and often working on the equipment in ny unit and the office staff has red locked me twice. WHILE I WAS INSIDE THE UNIT. I have a german shepherd that stays with me. To prevent him from bothering ofher customers and or barking at everyone who walks by, i keep my door down most of the way. Ige been bullied and threatened the entire time here. Ive left to go to the sgore and found them to have red locked my sof inside the unit. This is absolutely uncalled for. And now theyre making up stories to try and make me look bad. Very unprofessional. I want a refund immediately in cash so i can get a unit elsewhere instead of waiting for the refund to hit my account. And i would like a complimentary uhaul to move my items to another unit asap.
Patricia Martin | Online Move InYou forgot to mark me as checked out and I was charged 2x t amount for storage, but was compensated in a speedy time frame. Thank you for that by the way.
Tiffany Chmiel | Overall ExperienceThere was no gate access and the facility is open for customers til 10p though it was listed as 24 hrs online.
ANDREA HARRIS | Online Move InJamal, all of you were always very helpful after our house fire. I never thought I'd have all our belongings in a small closet sized room but so be it, at least I could come look through it. Thank you all for your kindness.
Debbie Pedraza | Overall ExperienceThey made my move seamless the staff was awesome will always use uhaul and will tell my friends and family to use uhaul on their next move.
Charlotte Parker | Overall ExperienceVery helpful, eventhough the access door to my unit was not working, the staff was kind to give instrucciones how to reach them bad have the door to my unit building open.
PAUL GAETA | First ImpressionsIn the darker hours there’s little to no lights
Sady Speed | Overall ExperienceJamal and staff were friendly and fantastic When I moved from Texas to Georgia they assisted me over the phone and were very accommodating! Great job team!! Thanks again ! Debbie
DEBBIE PEVOTEAUX | Overall Experience