Le client n'a pas laissé de commentaire.Charles S.
Customer Reviews for U-Haul Moving & Storage of Baytown
Pour nous contacter
Baytown, TX 77521
Services dans cet établissement :
Heures d'ouverture de l'établissement
- Lun - Jeu : 7h am à 7h pm
- Ven : 7h am à 8h pm
- Sam : 7h am à 7h pm
- Dim : 9h am à 5h pm
- Inspection gratuite du remorquage
- Propane payable à la pompe
- Retour client 24 heures
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Le client n'a pas laissé de commentaire.JOHN C.
Le client n'a pas laissé de commentaire.CORNELL G.
Le client n'a pas laissé de commentaire.ROBERT P.
Don't like the extra charge for customers that don't check the equipment on lineHarold C.
Le client n'a pas laissé de commentaire.HARDEV S.
Excellent service!!DAVID S.
I've used this facility 3 times and have had a good experience every time.PAUL S.
Truck was left at half full fuel. When I went to fill up (only an hour into my 6 hour rental), the truck would not start due to a dead battery. I had to purchase a set of jumper cables out of my own pocket to get the truck jump started ( I did not have time to wait around for a UHaul service truck to come and get me). I continually rent from UHaul but after this I will be looking for other options also.JOSEPH M.
Tell customers rental policies upfront and donte expect them to knowAshley T.
Great people great service always!Sonia D.
Le client n'a pas laissé de commentaire.ERIKA T.
Le client n'a pas laissé de commentaire.JOHN C.
This U-Haul location was very good The U-Haul staff was pretty okay and friendly The U-Haul safe and secure Storage was secured indoor and outdoor. I recommend this facilityReggie D. | Expérience générale
Uhual was dirty when i got it dolly was in bad condition. Have your employees and management do a visual inspection on uhuals and equipmentROBERT G.
Call 911 when the customer falls and lose consciousness and call the alternative # on file. I received a text as well as my mom saying that we would be receiving a call since our # was given as an alternative, which we never received. My father woke up in his truck after someone hooked up the trailer and moved his truck. He came to very confused and another customer that assisted my father came over to explain what occurred, since the back of his head was bleeding so bad and him covered in blood. The ER stated he had a concussion and 5 staples were required.Robert J.
I feel I should had get some type of discount for my inconvenience. Yhe 1st truck was having alot of problems so it did not work and I had to stay about an hour to get another. I was trying not to get rain on nut me did. The workers was very helpful and nice doing there very best with all the problems They were having with the customers that morning.CHRYSTAL P.
Le client n'a pas laissé de commentaire.Sara C.
Le client n'a pas laissé de commentaire.BRENDA H.
People always with good actitud Very nice place..!!!Javier R.
Le client n'a pas laissé de commentaire.Rosa M.
Took too long to book, I'm not sure if it was the website. Then you have to pay $10 for insurance that I did not need because I took less than 2 hours. I've booked uhaul before and the process was never this long.Clarissa D.
Le client n'a pas laissé de commentaire.Pedro V.
Le client n'a pas laissé de commentaire.Monique H.
Le client n'a pas laissé de commentaire.David P.
Le client n'a pas laissé de commentaire.PEDRO M.
This location has courteous staff. I have never been on this property that a staff member wasn't quickly available to assist me.James G.
Truck I drove was o. Empty when received and axle is crooked on rear making it difficult to drive.BENJAMIN S.
Excelente y rÃ¡pida atenciÃ³n, todo perfectoSENEN S.
Le client n'a pas laissé de commentaire.Nicole E. | Expérience générale
Le client n'a pas laissé de commentaire.San Juan S. | Expérience générale
jelmaile and renee did an outstanding job servicing me and my requests.ROBERT M.
Every think A okeyKEVIN A.
Service was good; didn't take to long; only problem I had is that I returned my truck after hours, & dropped off the key. But I wasn't told that I had to verify my return on my phone, & didn't realize until I got back home? Now I'm going to be charged $20 Covenience fee for someone having to check my truck in the next day! Not too happy about that!STEPHEN H.
Le client n'a pas laissé de commentaire.EDGAR C.
The app was terrible, never worked. Tried to tell them about it being smoked in and some damage that I couldn't take pictures of and was told it's fine you'll be ok. But other than that I've used y'all a few times and frat machines as always.Kory W.
Always experienced courteous staff . Clean environment. It was a pleasure dealing with you guys.Stephen A. | Expérience générale
The location is great, the truck was clean, but the customer service could use some more kindness. They appeared to be a little annoyed with customers. After checking in to pick up our rented vehicle we were told to that our truck was across the way. We were walking in circles until we asked again where was it located. The guy simply pointed in the direction of where the truck was parked, which was in a small parking lot adjacent to the main lot. Agian, the customer service was rushed and not very helpful. Maybe some additional customer service training would be helpful.MELDANCI R.
Le client n'a pas laissé de commentaire.Lauren L. | Premières impressions
Le client n'a pas laissé de commentaire.JASON S.
Le client n'a pas laissé de commentaire.JEANE B.
The pickup I had reserved had been in an accident so had to settle for a van. The drivers door wouldn't close properly so there was terrible wind noise. I had to drive with the window partially down to stand make the noise more bearable.Paull S.
Use a different air freshener. The truck was good but the air freshener was really strong.BILLY GENE W.
Oh my …. Uhaul send the higher ups to clean up this location !!! Duplicate charges made to my account Storage rental promotion not applied and move-in took way longer than it should have only to get a smaller unit than what I reserved and then to be offered nothing else because apparently they were all full despite 10x15 showing available and bookable online Employees not educated about pricing or the facility or uhaul policies and procedures Customer service was just terrible Waiting for refund on reservation that I never was able to get Was told I'd receive some $50 reservation guarantee for that but did notAshley W. | Premières impressions
Le client n'a pas laissé de commentaire.IVAN B.
Very fast efficient return. Great service!PATRICIA J.
Very courteous service. Everyone that helped us was very nice and willing to answer every question. The online reservation system was also very good.CRAIG S.
Le client n'a pas laissé de commentaire.Cormillia M.
Le client n'a pas laissé de commentaire.DAVID G.
Le client n'a pas laissé de commentaire.Krista C.
Le client n'a pas laissé de commentaire.RICHARD J.
Le client n'a pas laissé de commentaire.MOISES G.
Le client n'a pas laissé de commentaire.Bobby B.
Le client n'a pas laissé de commentaire.Forbes F.
Le client n'a pas laissé de commentaire.Stacy L.
I've known Jammal a few yrs. Now, & rented trucks, building, & every time , ready for whatever I need. Others working there nice, greets you, & respect! Very good , well oiled group!DANNEL L.
Great experience overall. I would highly recommend to friends and familyMartha M.
The gentleman who took care of me was very professional and helpful. When I rent from Uhaul this is the only store I like to come to.WAYNE M.
Le client n'a pas laissé de commentaire.Stacey M.
Le client n'a pas laissé de commentaire.Steven R.
Clean windshield and make sure tires are good. This rental had 1 extremely worn tire.RUSSELL LEE V.
Le client n'a pas laissé de commentaire.ALAN M.
Le client n'a pas laissé de commentaire.Erisha R.
In and out without any problems! Entire staff was helpful and courteous.JOSE O.
Le client n'a pas laissé de commentaire.Dawn P.
Le client n'a pas laissé de commentaire.ALEX G.
Le client n'a pas laissé de commentaire.Miguel A.
Allow at least 2 hours in between drop-off of vehicle & next customer pick up to allow for proper cleaning & inspection. Assuming 1st customer will bring it back early is irresponsible.ROBERT B.
The front desk staff were friendly and knowledgeable. However, Jamaal went out of his way to ensure I had everything I needed, including helping me find my cell phone upon returning from my trip! Thanks Jamaal!RANDAL O.
The male associate working Saturday morning was not very friendly or helpful. This was the worst experience we have ever had at a uhaul location.DANIEL P.
Mr. Thompson was the desk person. He was so professional and so kind. He was very informative and worked with us to get the best deal. A very blessed employee you have there.Jennifer D. | Premières impressions
Le client n'a pas laissé de commentaire.TONIE M.
The rats at through my clothes and boxesYvonne N. | Expérience générale
Le client n'a pas laissé de commentaire.John R.
Charged me $20 for a after hours fee and lied to me about several thingsRONALD R.
Very nice staff .They helped me get the proper size truck and storageROSHUNDA S. | Premières impressions
Le client n'a pas laissé de commentaire.THOMAS B.
Le client n'a pas laissé de commentaire.ANTHONY M.
Le client n'a pas laissé de commentaire.CHARLES L.
Pay your employees better for everything the put up with and do for your company.KEVIN K.
Le client n'a pas laissé de commentaire.Jonathan D.
All around good experience.Kerena I.
Le client n'a pas laissé de commentaire.James M F.
Le service a été excellent. We rented truck that was parked in a unusual parking spot (blocked by three trucks and a wall. The manager moved other trucks and pulled out truck.). We swept out truck and got it back in on time.MICHAEL G.
Well they could' nt tell me were to get a Taxi. I was stuck there for 2 hoursMARTIN L.
Le client n'a pas laissé de commentaire.EDWIN M.
Le client n'a pas laissé de commentaire.HARVEY S.
Le client n'a pas laissé de commentaire.ADRIAN Q.
Le client n'a pas laissé de commentaire.Jessica L.
Le client n'a pas laissé de commentaire.SHERI D.
Le client n'a pas laissé de commentaire.Michael S.
Le client n'a pas laissé de commentaire.GAIL G. | Premières impressions
Le client n'a pas laissé de commentaire.MACEY E. | Expérience générale
Le client n'a pas laissé de commentaire.KEVIN H.
Le client n'a pas laissé de commentaire.Steven C.
Everyone was friendly and professional. I would definitely recommend this U-haul.Frank W. | Expérience générale
Le client n'a pas laissé de commentaire.KEITH R.
Le client n'a pas laissé de commentaire.Timothy S.
Just need more openings all goodJuan R. | Premières impressions
Improve the after hours return process on the website and app. I could get neither to work. The website would not accept my location. The app finally did, but then it would not accept the picture of my mileage and fuel level, no matter how many times i tried taking the pic. And forget about customer service, was on hold for 20 minutes and they never answered. I ended up just dropping off the keys. Fix your website after hours fheck in process.JAYE NATALIO D.
Le client n'a pas laissé de commentaire.Isabell R.
The service was very good, the man assisting was very helpful and friendly. Vehicle was clean and in good shape, met my needs exactlyDennis D.
Le client n'a pas laissé de commentaire.FERNANDO S.
very quick. efficient service. Absolutely no complaints. They did a great job.ELBANY R.
Le client n'a pas laissé de commentaire.BRANDON N.
This location is the worse. I've been here several times and the only white lady here has a thiefy attitude. On the truck paperwork she indicated the miles out to be 33k whereas on the truck it was 35k. When I discovered once in the truck at their parking lot, I went back to her and she acted so stupidly. She ended up correcting. She's so disrespectful and has no customer service experience. Please don't go there, I will prefer you use another truck rental or neighborhood uhaul dealers in Baytown than uhaul moving and storage of Baytown. Stay away from her please.Rudolf N.
Le client n'a pas laissé de commentaire.Joel L.
I've used this Location three times in the last 45 Days, they've always been right on the money in service.TERRY GLEN T.
Everytime I try calling U-Haul, I am put on hold for 30 minutes before someone to answer the phone.JAMES M.
No commentsCesar S. | Premières impressions
We waited for almost an hour to get a trailer that I had already checked in online the employees were admittedly new and when the line was out the door the employee called the manager for help he basically was like well deal with it till the person who knows what to will be there. They two employees should have never been out there alone when they obviously lacked trainingTara T.
I placed my order online ,I was not told everything . You really should use a call center where CSR are more detailed and upfront with your product when it come to the Financial process.ARLENE S.
Keep up the great customer service.ANTONIO T.
Both locations did a POOR job of communicating the rules for pick up and return of the truck. I will NEVER use uhaul again and will advise my family and friends against using them as well.JOHN H.
Le client n'a pas laissé de commentaire.Deeana K. | Online Move In
Very good and friendly staff new unit very clean like security card easy access to my storage room big and wide alleywaysAnd very convenientFransico L. | Premières impressions
Very convenient and friendly staff.Stephen A. | Premières impressions
Le client n'a pas laissé de commentaire.Christopher G. | Premières impressions
Very helpful, professional, and patient!Kamesha B. | Premières impressions
Services supplémentaires à cet emplacement
Nous avons la plus grande sélection de camions neufs!
Nos remorques fermées et ouvertes sont offertes à partir de 14,95 $!
Nous offrons la plus grande couverture en Amérique du Nord!
Nous expédions à l'autre bout de la ville et à l'autre bout du monde!
Nous vendons des centaines de produits qui facilitent les déménagements!
U-Haul est l'installateur numéro 1 d'attaches de remorque en Amérique du Nord.
Propane service delivered straight to your door!
Nous avons un programme de récupération adaptative visant à améliorer l'environnement!