Le client n'a pas laissé de commentaire.RUSSELL W.
Customer Reviews for U-Haul Moving & Storage of Baytown
Pour nous contacter
Baytown, TX 77521
Services dans cet établissement :
- Du lundi au jeudiDe 7 h am à 7 h pm
- VendrediDe 7 h am à 8 h pm
- SamediDe 7 h am à 7 h pm
- DimancheDe 9 h am à 5 h pm
Heures d'ouverture spéciales
- 12/24/2022: 7h00 am à 4h00 pm
- 12/25/2022: Fermé
- Inspection gratuite du remorquage
- Propane payable à la pompe
- Retour client 24 heures
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Le client n'a pas laissé de commentaire.Courtney C.
When the reservation was made, the wrong date was entered. We caught the problem after we were in Duncanville to pick up the trailer. The location in Duncanville was helpful in securing a trailer for the correct date.david J.
Make sure that the 24/7 share thing works well ..I spent an hour trying to return my truck because website kept freezing therefore I am being charged extra and also being charged for fuel when the truck was returned with the same amount of fuel as when picked up which can be proved by the pictures ..I will not pay those extra fees therefore it needs to be investigated further...Felix F.
Le client n'a pas laissé de commentaire.Jessica D.
Le client n'a pas laissé de commentaire.lynda S.
Le client n'a pas laissé de commentaire.marc T.
Great service from getting the trailer to assistance with the hook up.ELOY C.
Le client n'a pas laissé de commentaire.Vic C.
Le client n'a pas laissé de commentaire.DArmon D. | Premières impressions
The staff at this location is THE BEST by far!!!! Thank you Jeriel & Team!Frances T.
Le client n'a pas laissé de commentaire.Valerie O.
Very helpful staff, just moved here and they were very courteous and did everything to get me situated.Jennifer H. | Expérience générale
Service was more than great! It was awesome. But the equipment, at the time to use. Ratchet straps were rusted, hard to tie and extremely hard to loose. Equipment experience was awful.Adrian M.
It had bad customer services when I call they weren't perfection I would ask questions and they were rude and when I try to explain it they were rude it was a African young manVERONICA F.
Le client n'a pas laissé de commentaire.Jason R.
Le client n'a pas laissé de commentaire.Kenneth G.
This was actually the first time the equipment was dirty and old looking. Fortunately, I didn't need it clean for my use.Christopher H.
Le client n'a pas laissé de commentaire.Billy D.
Le client n'a pas laissé de commentaire.Aaron B.
Everything went smoothly and hope it continuesNancy D.
Le client n'a pas laissé de commentaire.SCOTT A.
Great service! Shout out to Mr Moore!Ricardo R.
Fast and New Clean EquipmentSOCKALINGAM N.
Very helpful with extending my rental over the phone and politeGaylon T.
Le client n'a pas laissé de commentaire.Fredrick B.
Really good customer service and Really nice and friendly staff this location is really clean place and you can't beat the customer service and best customer service I ever had in a long time I will go back and rent a truck from this location againRicky W.
Le client n'a pas laissé de commentaire.Sherrie D.
The staff was very helpful and efficient. Would definitely recommend this location.Tammy H.
Le client n'a pas laissé de commentaire.Yvonne F.
I think every thing was ok.paul C.
Couldn't use trailer once it got dark do to running lights not working.Greg C.
Le client n'a pas laissé de commentaire.Lois G.
Le client n'a pas laissé de commentaire.timothy J.
Le client n'a pas laissé de commentaire.Tatiana G.
This Main street location was exceptional with customer service. I give them 10/10.Carmen Z.
Le client n'a pas laissé de commentaire.Ken M.
Le client n'a pas laissé de commentaire.john E.
Le client n'a pas laissé de commentaire.Jennifer D. | Expérience générale
Le client n'a pas laissé de commentaire.Peyton L.
All good, very helpful and professionalsandy W.
pleasant person seemed to know how to do his job well.Brittany S.
The attention was very good and above all fast and efficient good job guysLuis P.
Le client n'a pas laissé de commentaire.deborah M.
This is and has been my primary location for a long time. Everyone is accommodating, informative and very helpful. Don't change what's not broke!CALVIN N.
No commentYunshi L.
Le client n'a pas laissé de commentaire.Barbara H.
They need to brush up customer service and smile.annette G.
100 % recommendJulio C.
No comentsMiguel P.
make sure to check the fuel gauge level before you prepare my document so I do not have to back in and have you correct the agreement document with the correct fuel level.Steven V.
Le client n'a pas laissé de commentaire.Nathaniel H.
For starters, I was asked if I needed equipment over the phone. I just asked for a dolly. When I get there I am told they don't have any and the truck I requested doesn't even have a ramp. I'm told the 10 foot trucks don't have them. Apparently they were out of empathy or sympathy too! He was flat out, â€œit is what it is.â€ That would have been nice to know since it was only me and my son moving furniture by ourselves. Then I asked about where to park when I return it before I walked off. The lady tells me park in front of the stop sign and do exactly what the app tells you and if you don't do exactly as told you will be charged 20 extra dollars! Then I get in the truck and can barely see through the windshield it was so dirty. Whatever, that's not a huge deal. I just used all the windshield wiper fluid to get it clean. When I return the truck there's at least 10 other trucks parked there and was told not to block the entrance. Then the app/website does not want to work. Imagine that!! There goes that 20 dollars because I sat in that truck at least 30 minutes trying to get it to work! I turned on my location and it still didn't work so I just gave up! Not sure if this is done on purpose to get money from people but I'm hoping it was just a coincidence! Then, no one mentioned where the box is where you are supposed to return the keys!! That would be nice to mention so you don't look like a tired idiot walking around the parking lot looking the walking dead, hunting for the freaking box that's not sitting in plain site after moving for hours!!!!!! Will I return to this location? That's a HARD NO!!!!!!! Will I refer my friends and family? That's another HARD NO!!!! Apparently this location gets so much business that you don't need the customer service!!! Thank you so much for the help!!!!Chastity K.
Le client n'a pas laissé de commentaire.vinayak S.
great experience, every one was very professionaljames B.
Le client n'a pas laissé de commentaire.William N.
MerciDwayne H. | Online Move In
Le client n'a pas laissé de commentaire.wiliams D.
Le client n'a pas laissé de commentaire.David P. | Expérience générale
Le client n'a pas laissé de commentaire.James E.
Le client n'a pas laissé de commentaire.timothy F.
It took us an hour in line 8 ppl in front 1 lady working front desk ya need to hire more ppl it was Sunday ya have No chairs to sit on while we wait tyCynthia G. | Premières impressions
Jamal was extremely nice and professional. He's also good at multitasking by always serving two customers at a time. It made the wait feel shorter.Lucretia B. | Premières impressions
Return of unused U-Haul products was not easyLucretia A.
Staff there smelled like they had been smoking weed in and around the office.charlie C. | Expérience générale
Le client n'a pas laissé de commentaire.Nathanael C.
Everything went off without a hitch.John P.
That truck was unsafe it does not need to be on the roadâ€¦it drove horribleâ€¦it swerves while trying to steer it sounds like a dirt bike the check engine light was onâ€¦I called in several times about the problem and was informed that it was safe to driveLaQuieta D.
Le client n'a pas laissé de commentaire.Ruben J.
Excellent servicejohnny R.
Le client n'a pas laissé de commentaire.Albert G.
Le client n'a pas laissé de commentaire.AUNDREA T.
Persons at the facility displayed a positive attitude and were very professional along with being considerate of my time.KENNETH T.
very nice and clean, never had any problems, would use them again if I had to.Michelle P. | Expérience générale
Le client n'a pas laissé de commentaire.Marie D.
Le client n'a pas laissé de commentaire.Thomas T.
No hassle service with a smile!Richard M.
Le client n'a pas laissé de commentaire.Benjamin R.
Excellent Customer Service!Jennifer M.
The ramp for the trailer gets very slippers when wet. I would recommend putting some type of grip on it to avoid another customer from falling when going up the ramp.Zachary J.
THE UNIT 211A ENDED UP LEAKING, I DID NOTIFY THE STAFF AND THEY NOTATED THE ACCT. ALWAY EXCEPTIONAL SERVICE HERE AND STAFF IS ALWAYS WILLING TO HELP. THANSK FOR ALWAYS PROVIDING GREAT SERVICE.Stacey R. | Expérience générale
There was quite a bit of trash in the cab. Including the previous renters agreement. Is containing all their information. As well as trash in the door bins. They had put that the truck was full but it wasn't.Alice J.
Make sure they accept a license B. They wouldn't accept mine to rent a trailer, so I had to get my husband to put it in his name. I've rented before in a different location and never was turned away.william M.
Le client n'a pas laissé de commentaire.Robert E.
Le client n'a pas laissé de commentaire.Randy G.
Only issue I had was the gas. I was told it was on 1/4 tank. Got in and it was on empty.James B.
Very good and quick service. Thanks Jamal for assistance with schedules trailer pick up. Trailer pulled real well and made the move almost painless!Barry H.
Le client n'a pas laissé de commentaire.charlene m. | Premières impressions
Le client n'a pas laissé de commentaire.Gerardo R.
100 % recommendJulio C.
make sure the trucks are checked out before you give them to customers. I had to have movers switch my belongings and half my stuff broke om my way to omahaMARGARET G.
Manager at this location is always excellent. Will always keep using them for all my U-Haul needsElvis G.
Pricing was too expensive for a 2hr job and the inside was not clean. there was an old box from a previous mover that was left behind which tells me no one inspects the vehicles to reassure they were cleaned out.Crystal H.
Le client n'a pas laissé de commentaire.Rene C.
Keep doing what you are doing. Professional and Excellent customer service.Rosalind J.
The service was awesome and the store was clean and environment was great.Nicole M.
Le client n'a pas laissé de commentaire.Kevin M.
Only reason i put average is because i had to keep going back because they apparently never finished contract so had to go backLAJUAN L. | Premières impressions
Clean the truckJoshua M.
Le client n'a pas laissé de commentaire.franchesca G.
It sucks that I was charged an additional day rent when I arrived at 3:45 pm (due at 3:00 pm). I got stuck in traffic then had to wait 30 mins. to get checked in due to only 1 person working and people ahead of me. At the very least it should be prorated and the employee should be able to override the time when there is a delay due to short staffing and the amount of people waiting for service.John G.
Le client n'a pas laissé de commentaire.Raul F.
Quit double charging people and start paying them back the damn money you owe them.Michael S.
Le client n'a pas laissé de commentaire.Joel M.
Everything was good.Rutha J.
Very easy process. Only issue was that the enclosed 6x12 trailer we picked up leaked a little from the top front left corner during a heavy rain. A little flex seal would seal it up.John S.
Le client n'a pas laissé de commentaire.PAUL S. | Expérience générale
The manager was quick and efficientBruce S.
Le client n'a pas laissé de commentaire.jack W.
Very great serviceMartin P.
Rental staff were very helpful and had great attitudes. Invest in truck maintenance.John R.
Le client n'a pas laissé de commentaire.NICHOLE G. | Expérience générale
Le client n'a pas laissé de commentaire.Mitchell G. | Expérience générale
Le client n'a pas laissé de commentaire.MARCO H. | Expérience générale
Prices too high sorryreginald w. | Expérience générale
Le client n'a pas laissé de commentaire.Lee M. | Expérience générale
Le client n'a pas laissé de commentaire.Olga R. | Expérience générale
The customers were amazing. thanksHubert S. | Premières impressions
Le client n'a pas laissé de commentaire.shantel e. | Expérience générale
I was locked outside of the unit. The process was not explained to me correctly. I did not realize that is what the YouTube link was for. The assistant manager, Renee talked to me the next day and gave me an extension on my rental. Please remove Jamal's number from the side of the building since he is unavailable after hours. You're lying to customers.TESHARA S. | Online Move In
Le client n'a pas laissé de commentaire.ADAM G. | Expérience générale
Le client n'a pas laissé de commentaire.Michael R. | Expérience générale
Le client n'a pas laissé de commentaire.Randy B. | Premières impressions
Fast friendly and cost efficientStacey R. | Premières impressions
Le client n'a pas laissé de commentaire.Jamal T. | Expérience générale
Ms. Misty help me out perfectly. I felt that she had went up and beyond with the greatest customer service skills when I was in a stressful crunch time. She successfully put my worries at ease and actually made my moving day as painful as possible. This woman in my opinion deserve to receive a raise.Micah D. | Premières impressions
Le client n'a pas laissé de commentaire.Phyllis B. | Expérience générale
Le client n'a pas laissé de commentaire.Salvador G. | Expérience générale
Le client n'a pas laissé de commentaire.Catherine H. | Expérience générale
Le client n'a pas laissé de commentaire.Cesar S. | Expérience générale
The staff is awesomeBarbara H. | Expérience générale
Le client n'a pas laissé de commentaire.Juanita S. | Premières impressions
Le client n'a pas laissé de commentaire.WINCHELL M. | Expérience générale
Le client n'a pas laissé de commentaire.Laurel C. | Expérience générale
Le client n'a pas laissé de commentaire.Patricia S. | Expérience générale
I love the staff at the North Main location. The manager Jamal is very helpful and have the best staff. We I need a uhaul or a storage this is the only uhaul I will go to. If I could give them more stars I wouldSAWANA V. | Premières impressions
This U-Haul location was very good The U-Haul staff was pretty okay and friendly The U-Haul safe and secure Storage was secured indoor and outdoor. I recommend this facilityReggie D. | Expérience générale
Le client n'a pas laissé de commentaire.Nicole E. | Expérience générale
Le client n'a pas laissé de commentaire.San Juan S. | Expérience générale
Always experienced courteous staff . Clean environment. It was a pleasure dealing with you guys.Stephen A. | Expérience générale
Le client n'a pas laissé de commentaire.Lauren L. | Premières impressions
Oh my …. Uhaul send the higher ups to clean up this location !!! Duplicate charges made to my account Storage rental promotion not applied and move-in took way longer than it should have only to get a smaller unit than what I reserved and then to be offered nothing else because apparently they were all full despite 10x15 showing available and bookable online Employees not educated about pricing or the facility or uhaul policies and procedures Customer service was just terrible Waiting for refund on reservation that I never was able to get Was told I'd receive some $50 reservation guarantee for that but did notAshley W. | Premières impressions
Mr. Thompson was the desk person. He was so professional and so kind. He was very informative and worked with us to get the best deal. A very blessed employee you have there.Jennifer D. | Premières impressions
The rats at through my clothes and boxesYvonne N. | Expérience générale
Very nice staff .They helped me get the proper size truck and storageROSHUNDA S. | Premières impressions
Le client n'a pas laissé de commentaire.GAIL G. | Premières impressions
Le client n'a pas laissé de commentaire.MACEY E. | Expérience générale
Everyone was friendly and professional. I would definitely recommend this U-haul.Frank W. | Expérience générale
Just need more openings all goodJuan R. | Premières impressions
No commentsCesar S. | Premières impressions
Le client n'a pas laissé de commentaire.DEXTER P. | Expérience générale
Aucunlequincey h. | Premières impressions
Le client n'a pas laissé de commentaire.DEXTER P. | Premières impressions
Too hightClifton R. | Expérience générale
You can never contact the facility by phoneJacqueline S. | Expérience générale
I have done business with this location for more than one service for the past 15 years. I have always been a satisfied customer. The gentlemen that closed out the storage room for me was excellent. Great customer service and that is hard to find these days. Merci.Donna S. | Expérience générale
Le client n'a pas laissé de commentaire.Deeana K. | Online Move In
I love there’s attitudeIrvin B. | Expérience générale
Very good and friendly staff new unit very clean like security card easy access to my storage room big and wide alleywaysAnd very convenientAna L. | Premières impressions
Jamal and the other lady that was there with her are always super friendly every time I have gone inRodnetta S. | Expérience générale
Le client n'a pas laissé de commentaire.Moises G. | Expérience générale
Everything was Good except I had 3 items that was in storage have mold on them. Not sure if the infamous freeze of 2021 have anything to do with it but, I had to throw away my son's mattress and box spring. I will also have to get my cedar chest refinished, I had an ottoman and a futon along with other fabric items, not sure what happened. Thats why you pay extra for insurance, claim filed. Other than that issue, I would recommend this store/storage for you moving/storage needs.Tiffany C. | Expérience générale
Very convenient and friendly staff.Stephen A. | Premières impressions
A lot of my furniture got ruined. So I had to to get rid of it. I should not have had to pay someone to come and remove the damaged furniture, though I did.LaGloria M. | Expérience générale
Le client n'a pas laissé de commentaire.Kimberly R. | Expérience générale
Me hubiera gustado k me reemplazaran mi dinero de 2 semanas pero me dijo El representante k no remplazan dinero y eso noes justo si yo entrego las llaves antes me deberían de dar mi dinero k me corresponde por las 2 semanas k faltaban para entregar el Lockerjose r. | Expérience générale
The rent was always a different amount and the alarm fell off my unit and was not replaced as I was told - twice I had made my payment online and my unit was still locked . There was no reason for this. I am really upset that I told the manager about the alarm and it never got fixed as well as still being singled out about locking my unitTalya P. | Expérience générale
Amazing staff!! Everyone was very kind and helpful. Made moving in and out a breezeTerrell P. | Expérience générale
Le client n'a pas laissé de commentaire.Christopher G. | Premières impressions
Mmmm centro de almacenamiento preferido, excelente servicio.Zamari P. | Expérience générale
Very helpful, professional, and patient!Kamesha B. | Premières impressions
The Male associate was doing all he could to help his customer. He called a few times asking for help. No one responded while his lobby became very full of grumpy customers. I was 2nd in line and waited for an hour to be helped by a lady associate that was grumpy to be helping me. She acted like it was a drudgery to do her job and be tactful. Please get more associats like the guy who was there. He really cared about his job.DUSTIN M. | Expérience générale
Roach infestation had to throw away clothes and boxes of items.Kenneth M. | Expérience générale
Le client n'a pas laissé de commentaire.Lori C. | Premières impressions
Le client n'a pas laissé de commentaire.bryant w. | Expérience générale
The lady working there was super friendly, knowledgeable, and very helpful. She made the experience more than tolerable. Hire more people like her!DUSTIN M. | Premières impressions
Requested billing name on unit changed on several occasions - did not happen Arrived to close unit and told I do not have access because my name is not on the unit even though it’s my credit card paying the monthly rent - ridiculous I had to wait 2hrs and deal with rude and offensive staff!Andrew D. | Expérience générale
My unit had some type of foam insulation on the ceiling, i guess it was normal to fall and it was all over my belongings.josselyn c. | Expérience générale
Terrible customer serviceMichelle D. | Expérience générale
crap serviceASHTON D. | Expérience générale
To be brief Uhaul storage was the worst experience i can remember. I was broken into twice in the course of a year.Many thousands of dollars in machines and tools are gone . The first time they cut the lock , they took 2 portable shelves on wheels that had tools, along with (4) evaporation machines valued at $900 each. They also took an electric jack hammer and a carpet stretcher and many other tools.. The second time they broke in they went through all the boxes and took anything of value and put on a Uhaul padlock on the door when they were done that my keys would not open to cover their tracks. The only thing worse than me being broken into was that the staff told me I wasn't the only one... I cant help but wonder how I got targeted when I never saw anyone in my comings and goings.. My unit was never open for anyone to see..I cant begin to tell you how it hurts for a lifetime of tools gone..I would appreciate a reply...... David Barrett 832 443 6077David B. | Expérience générale
Love that the first month is free because just spent alot of money on moving truckAshley R. | Premières impressions
Very smooth experience. Couldn’t have been better.Julia M. | Premières impressions
Restrooms out of service everyday. Several fraudently charges were applied to the account for the storage unit.Camille W. | Expérience générale
We had items stolen from our unit, this particular location was negligent as far as security goes. We were told if we couldn't provide receipts for the missing items we were SOL.Nisa H. | Expérience générale
Thanks to everyone in the office always friendly, I never had a problem.Dora G. | Expérience générale
We were very pleased with the service we received at this location. The staff are very friendly and helpful!Daniel D. | Expérience générale
This pertains to the storage unit ONLY. yall need to fix the ceiling in the units, or at least in my unit. There is some nasty looking stuff hanging from that ceiling. Just saying.SYLVIA B. | Premières impressions
Good customer service. thumbs upMark G. | Premières impressions
Great serviceLINDA H. | Expérience générale
Great serviceLINDA H. | Premières impressions
Please note : my storage unit was broken into and the lock changed . There were several items stolen and damaged beyond repair. I'm still going through my things since I just moved .SHAKIA S. | Expérience générale
The facility is the good but the employee's and the security is bad they broke into my room and stole my tools I just lost 90 % of my working tools between $12 and $15 thousand dollarsRaymond O. | Expérience générale
Very helpful..... Rustin went beyond my expectations. He is a winner.Stephanie G. | Premières impressions
AwesomeAdrienne H. | Premières impressions
Great people and great servicesChad S. | Premières impressions
FRIENDLY EMPLOYEES. Always use their location when ever I need a truck.diana p. | Premières impressions
The only problem i had was with the hours. I was told that I could excess my storage unit 24 hours, 7 days a week. I was not able to do that but the staff at this location made sure I parted happy.Jean M. | Expérience générale
The store Manager Jahmal is awesome. Kudos!!!MARIETTA H. | Expérience générale
Unit was rusty and dirty. Extended truck 2 days to find alternative storage. Employees very friendly, but did not note that I moved out after 3 days. Just git a bill?! Had to call to resolve.Ricki O. | Expérience générale
Friendly staff. The only reason for 4 star is because how slow there computer system was when getting storage unit. Now if they upgraded since then (over a year ago), I would have given a 5 star.Hilda G. | Expérience générale
Highly recommended great people working at this locationAnna F. | Expérience générale
They were always there and I appreciate their service along the time I needed it!!brenda t. | Expérience générale
NonBritney W. | Expérience générale
Good place, helpful staff.THOMAS A. | Expérience générale
Jamal and his staff were good people hands downElder B. | Expérience générale
Our UHaul storage Was broken into and a lot of my family's stuff was stolen or broken. Still haven't heard anything from UHaul and the manager keeps telling us to wait.kyle b. | Expérience générale
The staff were no nonsense, which was what I was expecting and appreciated greatly. They were very serious about their job and their stores professionalism.erin c. | Expérience générale
I called 4 times to locate the U-box I ordered. Each time a man named Josh answered the phone and seemed clueless about it. The manager never called me, I had to show up and demand they find it.faith t. | Expérience générale
Good experience there,everyone knows there Job and did it well. Jamal Thompson is an excellent Manager.Michael H. H. | Expérience générale
They were great!Elizabeth L. | Expérience générale
At the facility in Baytown: Near closing time I attempted to return the vehicle, but gentleman was rude and told me to drop in mailbox. Customer service and going the extra mile for the customer wasntKenneth D. | Expérience générale
Excellent service à la clientèletoni w. | Expérience générale
Services supplémentaires à cet emplacement
Nous avons la plus grande sélection de camions neufs!
Nos remorques fermées et ouvertes sont offertes à partir de 14,95 $!
Nous offrons la plus grande couverture en Amérique du Nord!
Nous expédions à l'autre bout de la ville et à l'autre bout du monde!
Nous vendons des centaines de produits qui facilitent les déménagements!