Customer Reviews for U-Haul Moving & Storage of Baytown

2 895 évaluations

2703 N Main St   Baytown, TX 77521

(281) 428-1564

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm
Heures d'ouverture spéciales
  • 11/25/2021: 7h00 am - 3h00 pm

Services dans cet établissement :

Pour nous contacter

(281) 428-1564

2703 N Main St
Baytown, TX 77521

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm
Heures d'ouverture spéciales
  • 11/25/2021: 7h00 am - 3h00 pm
  • Inspection gratuite du remorquage
  • Propane payable à la pompe
  • Retour client 24 heures
Établissement se consacrant à la récupération adaptative.

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher

Évaluation :
5

Le client n'a pas laissé de commentaire.

Jessica L. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

SHERI D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

GAIL G.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

MACEY E.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

KEVIN H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Steven C. 
Évaluation :
5

Everyone was friendly and professional. I would definitely recommend this U-haul.

Frank W.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KEITH R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Timothy S. 
Évaluation :
5

Just need more openings all good

Juan R.  |  Premières impressions 
Évaluation :
5

Improve the after hours return process on the website and app. I could get neither to work. The website would not accept my location. The app finally did, but then it would not accept the picture of my mileage and fuel level, no matter how many times i tried taking the pic. And forget about customer service, was on hold for 20 minutes and they never answered. I ended up just dropping off the keys. Fix your website after hours fheck in process.

JAYE NATALIO D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Isabell R. 
Évaluation :
5

The service was very good, the man assisting was very helpful and friendly. Vehicle was clean and in good shape, met my needs exactly

Dennis D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

FERNANDO S. 
Évaluation :
5

very quick. efficient service. Absolutely no complaints. They did a great job.

ELBANY R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

BRANDON N. 
Évaluation :
1

This location is the worse. I've been here several times and the only white lady here has a thiefy attitude. On the truck paperwork she indicated the miles out to be 33k whereas on the truck it was 35k. When I discovered once in the truck at their parking lot, I went back to her and she acted so stupidly. She ended up correcting. She's so disrespectful and has no customer service experience. Please don't go there, I will prefer you use another truck rental or neighborhood uhaul dealers in Baytown than uhaul moving and storage of Baytown. Stay away from her please.

Rudolf N. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Joel L. 
Évaluation :
5

I've used this Location three times in the last 45 Days, they've always been right on the money in service.

TERRY GLEN T. 
Évaluation :
5

Everytime I try calling U-Haul, I am put on hold for 30 minutes before someone to answer the phone.

JAMES M. 
Évaluation :
5

No comments

Cesar S.  |  Premières impressions 
Évaluation :
1

We waited for almost an hour to get a trailer that I had already checked in online the employees were admittedly new and when the line was out the door the employee called the manager for help he basically was like well deal with it till the person who knows what to will be there. They two employees should have never been out there alone when they obviously lacked training

Tara T. 
Évaluation :
2

I placed my order online ,I was not told everything . You really should use a call center where CSR are more detailed and upfront with your product when it come to the Financial process.

ARLENE S. 
Évaluation :
5

Keep up the great customer service.

ANTONIO T. 
Évaluation :
1

Both locations did a POOR job of communicating the rules for pick up and return of the truck. I will NEVER use uhaul again and will advise my family and friends against using them as well.

JOHN H. 
Évaluation :
2

Le client n'a pas laissé de commentaire.

Charlene R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RICHARD N. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JULIO F. 
Évaluation :
3

Keypad was down, phones did not work, they made a copy of my drivers license. The store front is very cluttered. Operating systems should work in a national chain business.

Victoria Y. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DEXTER P.  |  Expérience générale 
Évaluation :
5

Aucun

lequincey h.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

PATRICK F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DEXTER P.  |  Premières impressions 
Évaluation :
3

Too hight

Clifton R.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Carla B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Barbara H. 
Évaluation :
5

Everything great

Kenneth S. 
Évaluation :
3

Make sure equipment is secure for tow Dolly. Half way through my trip the whole thing had to be re- done. I could've lost my car.

AMA R. 
Évaluation :
3

You can never contact the facility by phone

Jacqueline S.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ALLAN C. 
Évaluation :
1

Customer service was not great. I was picking my trailer up from Baytown uhaul the day after a tropical storm came through. Concerned, that they might not have been opened I kept trying to call but they had their phone forewarned to the corporate uhaul all day. No one could confirm for sure if they were open or not. So I went early, around 1:30pm (pick up was at 5 pm) in case they weren't, I would be able to reschedule somewhere else. When I showed up, the guy and girl working were extremely rude. Pissed even that I was there earlier even though I explained that I couldn't call them because they had the phones forwarded. The guy then told me that he had to charge me for an extra day since I was earlier. Which was fine except that he told me that I still had to drop the trailer off on the same. Why would I have to drop the trailer on the same day if I am paying for an extra day? He finally figured it and scheduled properly even though it cost me an extra day. Then we went out to hook up the trailer. The trailer that I was given was in terrible shape. It was not washed, inside or out. The tires were only at 30 psi even though the sidewall read 65 psi. (That's probably why the front driver side tire was so worn that it was practically bald.) And the other tire was so old that it had dry rot cracks in it. Fenders we're all rusted and there were claim stickers all over the trailer. He put the trailer on the hitch and left the brake chain longer then safety chains! And told me that he couldn't help me check the lights. He was gone before I could even open the text message to submit my photos. Absolutely horrible service. U-Haul as a whole is good option to rent a trailer. Usually the trailers are in better shape then one I got. But after receiving terrible customer service at this location, I guess I'm not surprised that their trailers also receive terrible attention. I can not express strongly enough, DO NOT use Baytown Uhaul.

Matthew D. 
Évaluation :
5

I have done business with this location for more than one service for the past 15 years. I have always been a satisfied customer. The gentlemen that closed out the storage room for me was excellent. Great customer service and that is hard to find these days. Merci.

Donna S.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

BEDFORD U. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ishmael C. 
Évaluation :
2

The employee who assisted me to rent the equipment was great... The one who wouldn't help me when I returned the equipment was not so great, I got to the store just before closing, doors were still opened, I walk in to return and the employee tells me I have to do after hours return, he wouldn't even tell me were to park, his only replies to me were "follow directions in the booklet for after hour returns" then he locks the door behind me a few mins later and just drives away. THIS IS POOR CUSTOMER SERVICE TOWARDS PAYING CUSTOMERS!!!

ANDELL J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Crystal R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Deeana K.  |  Online Move In 
Évaluation :
5

Best service ever received at a Uhaul location.

ANDEE E. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Lori C. 
Évaluation :
4

The people were nice and helpful

Heath N. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Larry G. 
Évaluation :
5

Service great

Jonell T. 
Évaluation :
1

Had to be re-routed 3 times because they sold our trailer we already reserved not once but twice, never received my 50 $guarantee.

DONALD B. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Arturo M. 
Évaluation :
5

Very professional staff.

James G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mitchell G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DANNY T. 
Évaluation :
4

The tongue of your trailers should include jacks. They do not. For safety purposes, if the renter needs to unhook it is an extreme safety issue to lift the tongue of the trailer back on to the truck without a mechanical lift assist.

John L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tessa J. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

MARTIN G. 
Évaluation :
4

Provided zero furniture pads! Moving Help workers used theirs.

Joann B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

THERESA M. 
Évaluation :
5

The owner was extremely nice and very helpful! I'll definitely use this location again in the future!

CARLAUNA T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ricky W. 
Évaluation :
5

Jamal was a fantastic rep. He really went above and beyond.

Richard L. 
Évaluation :
4

The truck we were assigned at pickup was not actually on the lot but we were given a different truck immediately and on our by way.

JEFFREY C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

STEPHEN K. 
Évaluation :
5

this beats the price of a rental as long as you don't drive too many miles

Paul S. 
Évaluation :
1

After loading the Uhaul and driving one hour, I got a warning light saying tires were low/bad. I stopped at the nearest Uhaul where they said their tire repair air was down. I had to continue driving to the next nearest Uhaul, 10 miles. They put 4 new tires on!!!!! Which means I was driving on 4 bad tires. Upon arriving at my destination in College Station, Texas, I was not allowed to turn in the Uhaul, they said I had to drive it back to Baytown, Texas. I called about 6 times to request a change. My key ring even said the truck I was driving was a one way vehicle. I won't rent from Uhaul again.

Penelope A. 
Évaluation :
5

Jamal did a great job as always. Thanks!

Arthur O. 
Évaluation :
5

Nothing. Keep doing what your doing!

Latasha M. 
Évaluation :
5

FYI. Jesus movers, loading help, was a nightmare. Left the loading, was to be back in an hour, was gone 7 hours. We called him numerous times, he said he would be back but would not say when. He told me I needed a larger truck and he would meet me at uhaul to transfer the load. We waited until 6:30, so one of the workers offered to transfer the load. The store closed at 7, so the manager helped with the transfer. She told me the liad was poorly packed, there would have been breakage. It was shortly after that when this mover told me he was on the way. Of course I let him know he was no longer needed. The next morning a friend a 2 of his friends finished the loading which cost me an additional 300 dollars. He was 2 hours late showing up that morning, his helper was a young man who was around 18. While he stayed inside shrink wrapping everything, he would yell the kid to take it to the truck. Not one time did he leave the house and check on the kid. Just stayed inside, shrink wrapped, and spread the gospel. He cost me a lot of stress due to the delays. He also put all the screw, nuts and bolts in a baggie. When I arrived at my destination, they were not to be found. I contacted him be text 3 times, no response, called twice, he would not pick up the phone. Since I had no bed to sleep in, it cost me 2 nights in a motel. I gave him the justified feedback.

Pauline B. 
Évaluation :
5

Staff at the drop off location was friendly and very efficient. I was pleasantly surprised at how smooth everything went. Even though we were a day early and close to closing time.

Mike S. 
Évaluation :
5

The owner was great and the assistance excellent.

RHONDA T. 
Évaluation :
5

Very clean facility. Most importantly the staff was very friendly and welcoming.

JAMES P. 
Évaluation :
5

Busy and very friendly

ANTHONY S. 
Évaluation :
1

Was informed by pick-up location that they would not list a “drop off” location on the form.. That way all I'd have to do is call a preferred location ahead of time, which I did, informing them that I would be dropping off there. The drop-off location still charged me for “wrong drop off” even though none was listed in my contract and I followed instructions provided by both locations.

E'Joven R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Gerald B. 
Évaluation :
5

The phone app has many problems. 1. when a serach for emequipment lists locations, the locations with the equipment in stock are not at the top if the list and locations with "similar " equipment are listed. This bad for the customer and the location. 2. The app didn't upload puctures for after hours returning. There was NO phone support for after hours returning. The locations don't have problems, the app is causing problems for everyone.

Scott O. 
Évaluation :
5

I've used uhaul several times and will always use them.

Tracie P. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Ladislao C. 
Évaluation :
5

Continue giving the great service that you do.

AUDIA B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JONELL T. 
Évaluation :
5

I love there’s attitude

Irvin B.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

PORFIRIO S. 
Évaluation :
5

Very good and friendly staff new unit very clean like security card easy access to my storage room big and wide alleywaysAnd very convenient

Fransico L.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JOE S. 
Évaluation :
4

Get them more help. The young man was running crazy trying to help a grouchy customer and check in equipment, get equipment cleaned, etc. But was very nice even though customer was hollering at him.

BARBARA B. 
Évaluation :
5

Jamaal & Renee provided an awesome customer experience.

FRANK JR W. 
Évaluation :
5

Service rapide et convivial. Guy that checked me out came out to me so I didn't even have to go inside. I was in and out in less than 10 minutes . Will work with again if I need to in future.

Kevin B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

FRITZ H. 
Évaluation :
3

I didn't deal with anyone here so I can't necessarily recommend it.

sheryl G. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

DAVID K. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

BARTOLOME E. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Alita P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JENNIFER C. 
Évaluation :
5

Jamal and the other lady that was there with her are always super friendly every time I have gone in

Rodnetta S.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CAMILO M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Robert P. 
Évaluation :
5

Very quick and easy

ARTURO G. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

ROSANNE M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

LUIS L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Moises G.  |  Expérience générale 
Évaluation :
5

nothing

Brenda C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CHARLOTTE B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

John C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Cameron S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

REYNALDO C. 
Évaluation :
1

Staff appeared to place self above customer. Have previously used location with great results. Above & beyond absolutely NOT a trade mark of this location.

Jimmy B. 
Évaluation :
1

I chose the mobile checkin and checkout and it took longer than it would have taken had I done it inside in person. Still had to go inside. Mileage charges ridiculous. You advertise 19,99 $ and that should have included some miles at least..what a ripoff. Will never use U-Haul again.

Shonda K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Joseph C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

James G. 
Évaluation :
5

Everything was great, probably be clear about what time the rental has to be dropped off and not charged extra for a full day. But all the employees were great otherwise.

Miron Y. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SHARANDA R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

TRACEY S. 
Évaluation :
3

Everything was Good except I had 3 items that was in storage have mold on them. Not sure if the infamous freeze of 2021 have anything to do with it but, I had to throw away my son's mattress and box spring. I will also have to get my cedar chest refinished, I had an ottoman and a futon along with other fabric items, not sure what happened. Thats why you pay extra for insurance, claim filed. Other than that issue, I would recommend this store/storage for you moving/storage needs.

Tiffany C.  |  Expérience générale 
Évaluation :
5

Very convenient and friendly staff.

Augustin S.  |  Premières impressions 
Évaluation :
3

A lot of my furniture got ruined. So I had to to get rid of it. I should not have had to pay someone to come and remove the damaged furniture, though I did.

LaGloria M.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kimberly R.  |  Expérience générale 
Évaluation :
5

Me hubiera gustado k me reemplazaran mi dinero de 2 semanas pero me dijo El representante k no remplazan dinero y eso noes justo si yo entrego las llaves antes me deberían de dar mi dinero k me corresponde por las 2 semanas k faltaban para entregar el Locker

jose r.  |  Expérience générale 
Évaluation :
3

The rent was always a different amount and the alarm fell off my unit and was not replaced as I was told - twice I had made my payment online and my unit was still locked . There was no reason for this. I am really upset that I told the manager about the alarm and it never got fixed as well as still being singled out about locking my unit

Talya P.  |  Expérience générale 
Évaluation :
5

Amazing staff!! Everyone was very kind and helpful. Made moving in and out a breeze

Terrell P.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Christopher G.  |  Premières impressions 
Évaluation :
5

Very helpful, professional, and patient!

Kamesha B.  |  Premières impressions 
Non les évaluations ont été soumises pour cet établissement.

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