Customer Reviews for U-Haul Moving & Storage of Bedford West

1071 évaluations

156 Bluewater Rd   Bedford, NS B4B1G9

(902) 832-2702

Heures

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm

Services dans cet établissement :

Pour nous contacter

(902) 832-2702

156 Bluewater Rd
Bedford, NS B4B1G9

Services dans cet établissement :

Heures

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm
  • Inspection gratuite du remorquage
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

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Évaluation :
5

Staff are very helpful and friendly

RICK (Dyson Canada) M.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

TED C.  |  Expérience générale 
Évaluation :
2

It's not easy to fit a 20 foot & 26 foot truck in the small space. You are not allowed to block the door & we had to move our uhaul truck several times for people in the parking spaces behind the truck, to get out. There should be a laneway around the back of the building. Also, you cannot hold the elevator open & you're not allowed to leave the bay door open unattended, so for 2 people moving, it's not easy. I would not use this location again, going up & down to the second floor was not convenient at all.

Diane W.  |  Expérience générale 
Évaluation :
5

Very friendly staff, helpful, very easy process.

Alice Margaret M. 
Évaluation :
3

The representative question fuel level even though ii had gas receipt and had fill up to the right level

CARLOS RANGEL P. 
Évaluation :
5

The woman working the desk was very efficient and accommodating. This was the best U-haul experience I've had in my life and I've rented several trucks over the years. Merci

Tina L. 
Évaluation :
5

The customer service rep working when I first went to find my locker was very helpful. Her directions were excellent.

Lynn D.  |  Online Move In 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MOHAMAD A. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Pierre-Luc G.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Johan K.  |  Expérience générale 
Évaluation :
5

Excellent all the way around.

DONALD JOSEPH P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CALVIN RANDY C. 
Évaluation :
5

Lately I noticed many back door locks are not working smoothly, it was really hard to lock/unlock. Other than that, all good. Thanks

DHEEPAN V. 
Évaluation :
5

The representative at the Bluewater Rd location in Bedford was very helpful and made the whole process simple and efficient. She answered all our questions and was pleasant to deal with. A positive experience..

Becky W.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KAREN L M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

GERALD RICHARD L. 
Évaluation :
1

When I picked up the truck I was not informed that I was to look the truck over and confirm via text link that truck was in good condition. When I saw the text the link had expired. The back door loading area was not cleared of snow and the door was frozen shut so was unable to open. We had to clear the snow by hand and use a hammer to move the lever/latch. We then had to boil hot water and pour along the bottom of the door in order to get it to open. This was unacceptable and I was not impressed. The truck should have been cleared of snow and ensured that the loading door would open. It was a huge inconvenience and waste of time when I was already on a tight time schedule.

CRYSTAL DAWN ANN M. 
Évaluation :
2

The staff working on the day of pick up was far from helpful. She barely interacted and only offered information if asked. It was very frustrating . She was on her personal phone and barely made eye contact. I think about it and get frustrated

CARRIE ANN B. 
Évaluation :
5

See above

Bruce T.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jim C.  |  Expérience générale 
Évaluation :
4

Great service with helpful staff.

lauren O.  |  Expérience générale 
Évaluation :
5

always open and available , the staff was always friendly and helpful , a very good experiance, and I would reccommend U Haul to all my firneds Thank You :)

Gerald L.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

MARC JAMES M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Lacey Gay C. 
Évaluation :
5

Found the facility easy to get my things for storage into the unit. Great to have carts and elevator. Allowed myself enough room to access things I may need. Everything neat and tidy and workers emptying the garbage containers.

Gail T.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Greg S.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Souraya Z.  |  Premières impressions 
Évaluation :
5

The BEST U-Haul place I've ever been to. Very friendly staff, very clean and well maintained.

Souraya Z.  |  Expérience générale 
Évaluation :
5

Customer Contract # 87079685 I am having continually having problems with U-Haul. I rent anywhere from 52 to 65 trucks per year. Example last weekend I went to pick up a truck at scheduled time 5 pm. No truck available . Didn't get a truck until 5;45 pm- Parked truck at our office overnight. Loaded truck in am and went to our destination. When we were finished we reloaded and started the truck and it died. After a period of tine me got the truck running Went to the first set of traffic lights and it died again . Again got it going and went to the next set of traffic lights and it died so all in all I only put 15,7 miles on the truck and it died three times and also the tires are extremely bald and are not highway safe. I am not impressed and I can give you many details of poor service and arriving at your office to pick up a truck and then I am told sorry no truck available you have to go to one of our other locations to get a truck. All of the trucks I book are booked a month in advance If you want photos of the tires on this truck let me know You do not offer good service Garry R Miller

FRANK WILLIAM D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CODY EVAN D. 
Évaluation :
5

Very clean and organized. Would be convenient to have the uhual van/truck drop off at the same location.

Hayley M.  |  Premières impressions 
Évaluation :
3

Overall our experience was very good. We did move based on getting a more competitive price from another self-storage facility. One area of concern was when we came on-site to get some items out of our storage unit and stopped by the office before we went to our unit. We were advised that there was a note on our file that we had locked our door improperly and you could actually open the door a couple feet. This was discovered by staff while making their rounds. Nothing was taken from our unit but why wouldn't we have been advised by a phone call or email that there was an issue with how our unit was locked. This would have been the proper way to handle this discovery. this is why you only received an average rating.

dan s.  |  Expérience générale 
Évaluation :
5

Very polite staff member.

Richard F.  |  Premières impressions 
Évaluation :
5

Excellent transaction. Clean truck, courteous staff, efficient pick-up and delivery - no surprises. Well done.

JEFFREY MICHAEL R. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

JORDACHE NICHOLA H. 
Évaluation :
5

Always a pleasure dealing with U-Haul of Bedford West!

Alexander B.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

GRAHAM M C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DAVID ALLEN A. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

DAVID MALCOLM A H. 
Évaluation :
5

Keep up your professional service, job well done & very informative.

LAUREN O. 
Évaluation :
5

The cleanliness of your facilities and the helpfulness of your staff far exceeded my expectations. I'm very impressed and I've already passed on my impressions to many of my close friends.

Bruce T.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Daniel R.  |  Expérience générale 
Évaluation :
5

Great service, friendly & informative staff

lauren O.  |  Premières impressions 
Évaluation :
5

I'm writing you this personal email to you regarding my personal experience with your location and your staff. First off you guys were very helpful when it came to a situation where my stuff was  stored without me being there from a separation that I went through and you guys gave me two free months storage so I was very grateful for that. Second of all I am also writing this email regarding a staff member of yours Samantha who was working on Saturday January 9th 2021 and January 10th 2021, she was very friendly and very helpful in helping me find the right truck for my purpose. She was very pleasant I was in a very high-stress situation and she made me feel at ease when it came to making the right decision helping me get my storage locker sorted out and getting me on the road. So that's why I'm writing you this email and just wanted to send a special thank you to Samantha for being there the days i was in. And doing a great job and service to myself a customer of yours just being a great staff member and very professional and I think she is going to go far in life so thank you Samantha and thank you U-Haul!!! P.S. used talk and text so mind the grammer!!! Respectfully yours Nicholas Delorenzo Jan 10. 2021

Nicholas D. 
Évaluation :
4

Job well done & handled professionally with good advice.

LAUREN O. 
Évaluation :
5

I will tell All of my friends about how great you were.! Thanks

ANDREW L.  |  Expérience générale 
Évaluation :
1

Charge over prize

VICTOR R. 
Évaluation :
5

I had a great experience, Helpful & friendly staff on my pick up and on my return! Great job!

MARY ANN ELIZABE C. 
Évaluation :
5

Nice always clean, well lit beautiful storage facility. Amazing, helpful and friendly staff.

Corbett G M.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SHELAGH M.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Alex N.  |  Expérience générale 
Évaluation :
5

Excellent service from counter staff,truck was clean and ready to go

PAT ALBERT H. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

JEFFREY F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DOUGLAS A C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Pooja R.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Darrin F.  |  Expérience générale 
Évaluation :
4

Elevator was busted during move day out but they allowed us an extra day to move out. Overall - good experience.

Erin O.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Bruce M. 
Évaluation :
5

It is all good

Bruno R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Northern W.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Bruce M.  |  Expérience générale 
Évaluation :
5

Always treated great

Raymond g.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

3091829 NS limited c.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Carol p.  |  Expérience générale 
Évaluation :
4

Staff is very friendly and helpful.

Nancy D.  |  Premières impressions 
Évaluation :
5

Convenient, clean location and friendly and competent staff. The price is a bit high, though.

Vince G.  |  Premières impressions 
Évaluation :
5

Always great service at this location in Bedford, NS. Book the rental online an do the online reservation and everything is fast and painless at the store location.

ERIC R W. 
Évaluation :
5

Staff was excellent and a pleasure to work with, quick and easy transaction. Merci

Micheal B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

TRACY LYNN M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JAMES NATE D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Paul S. 
Évaluation :
5

Very happy with the service, in particular with Lee, who resolved my questions/concerns promptly, professionally, and courteously. We will certainly use this location again.

Lorne D. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

GERALD B. 
Évaluation :
5

It was all good

Debbie H. 
Évaluation :
5

Great service! Easy pick up and drop off...great experience!

George Paul M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Khalid Waleed T. 
Évaluation :
5

We were very very impressed with this storage facility. The staff were very helpful and knowledgeable. We have already recommended the facility to family and friends. If we are ever in need of storage again we will definitely use this facility.

heather M.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Nick M.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Penny B.  |  Expérience générale 
Évaluation :
5

Every touch point was amazing. Thank you!

Krista P.  |  Premières impressions 
Évaluation :
5

We had no issues. Forget to take the dolly but they refunded that. We were an hour late returning but no issues with that. Going to book again for tomorrow. Location is perfect for us

BARRY STEPHEN C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Joyce C. 
Évaluation :
5

I had ordered a Queen mattress bag 2 weeks ago, to pick at the store on the same day I'd pick the truck, but there was no queen bag available. With 2 weeks in advance the product should be reserved and available.

rafael S. 
Évaluation :
5

I was charged for cleaning even though the vehicle was not clean to start with

Ahmed B. 
Évaluation :
5

All around great service. Thanks.

Mark M. 
Évaluation :
5

I was impressed by staff and the service they provided.

Kevin C. 
Évaluation :
5

Always a great experience here.

Corbett M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LARRY L.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

EDWARD PARKER G. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

MARC JAMES M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Paul R. 
Évaluation :
5

I was very impressed with the lay-out, cleanliness and helpfulness of staff.

Donald S.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

STEPHEN ANDREW V. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

WANITA P.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

BART L L. 
Évaluation :
5

Professional helpful friendly I so appreciate all the staff and manager

dorothy m.  |  Expérience générale 
Évaluation :
5

Friendly professional

MICHAEL HENRY S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

dale a.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Evalyn W.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

PATRICK V. 
Évaluation :
5

Staff were very friendly and helpful when I picked up the truck. When we returned the truck the lady was out before we were done parking, she as well was very friendly. Thanks for the great service.

JOSEPH JEAN-GUY H. 
Évaluation :
2

Was booked in to pick up at 3pm. Called the day of an hour or so early, to see if I could pick up early. Staff informed me they booked wrong and I was actually not scheduled until 6pm. They offered no solutions, or other options. Luckily the truck was returned earlier than 6pm, but not a great experience on an already stressful move day!

JENNA LISA H. 
Évaluation :
4

I booked 2 dollies together with my truck, but only 1 dolly was available on site. You shouldn't confirm bookings that you cannot guarantee.

Juan Manuel E. 
Évaluation :
4

The staff member was not the warmest; knowledgeable, but not inviting.

Edward Parker G.  |  Premières impressions 
Évaluation :
2

I reserved dollies along with my vehicle, but when I arrived for pick up I was told they didn't have any available because they are “first come, first served.” This made my move significantly more difficult than it needed to be, and I would not have reserved from this location had I been aware dollies would not be available at the time of reservation. What is the point of reserving them online if they are “first come, first served.”? They might as well have said the same thing of the vehicle itself.

Geoffrey Stewart H. 
Évaluation :
5

thank you and if i ever need you again ill call you have a great day

Jessie S.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

William D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Paul E B. 
Évaluation :
5

Always a pleasure

Raymond g.  |  Premières impressions 
Évaluation :
3

Did not receive dolly or furniture pads. Received refund while returning truck. Truck cab floors were a bit dirty with loose debris under chairs, cab was otherwise clean.

NIAMH ISOBEL R. 
Évaluation :
4

The equipment was not available at the location that was booked. It was moved to another location and we were not advised until we went to pick it up. Otherwise very good.

FREDERICK C M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Alexandra F.  |  Expérience générale 
Évaluation :
5

Very good experience

Bryce D.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Klara D. 
Évaluation :
5

The staff were very helpful and friendly, everything was very easy to navigate.

Kristine W. 
Évaluation :
5

Keep up the good work

THOZAMILE J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Haifeng F. 
Évaluation :
4

Staff was courteous and helpful.

GUY P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

TAYLOR NORMAN H.  |  Premières impressions 
Évaluation :
5

Thank you Uhaul Bedford. Lovely and super helpful staff.

Itay V.  |  Premières impressions 
Évaluation :
5

Much better experience than with the one in dartmouth . Around the end of the MaKay . Never go back there ...Rip off Artist at their best ..

RICHARD DOUGLAS H. 
Évaluation :
5

Vehicle smelled like cigarette smoke. Associate did mention efforts made to clean the vehicle but additional measures could be taken.

Jack M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Laurena S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Shereef Taha M T M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

MICHAEL PATRICK M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Christopher F.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Brendon B.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

MICHAEL WILFRED N. 
Évaluation :
1

With so many locations in Halifax and dartmouth, the remoteness of this location cost me time and extra mileage, for which you charge me. I don't understand why I was sent there.

RONALD FRANCIS L. 
Évaluation :
5

Very convenient location. The staff are great.

CORBETT G M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

douglas O. 
Évaluation :
1

notify us when you change the pick up location, what the fuck i paid double and you did not tell me until 2 hours before that my van is 20 miles away

YIU T. 
Évaluation :
5

Super friendly and quick service!

Valerie W. 
Évaluation :
5

Nancy was excellent. She was helpful and accommodating.

shawn s.  |  Premières impressions 
Évaluation :
3

The facilities are nice and the staff were nice and tried to be helpful. My issue is with the reservation system. I booked a 5x8 unit over a month before I needed it. When we got there after driving from out of province we started to unload. We brought some of our stuff to the third floor to find a lock on the unit assigned to myself. There was a miscommunication and this unit wasn't actually free. There were no units of the same dimensions available. I was offered a smaller unit (not big enough), a unit with different dimensions (which wouldn't work because of my furniture sizes) or a bigger unit for roughly 45 $extra a month. Not knowing how long I need my stuff in storage for, but knowing it's at least a few months this could add up to be quite costly for someone trying to start life over. I was disappointed when the resolution for something completely out of my control would be to spend more money. I was explained this is all of Uhauls reservation policy, which I still don't quite understand. The ladies working were professional and tried to be helpful but overall was still a frustrating experience. If needing to book a unit again in the future or needing to reccomend a spot to someone I would first suggest looking elsewhere to a place that has a better reservation system. I was offered a discount but depending on how long I will require my stuff to be stored I will still be spending more money then initially budgeted for something I wasn't aware could happen.

Amy P.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Northern W.  |  Premières impressions 
Évaluation :
5

Good pricing, convenient location and friendly helpful staff.

Corbett G M.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

PAUL L. 
Évaluation :
4

I originally booked the vehicle for 24 hours but had a few things that changed over the day and I ended up returning the vehicle after approx 5 hours which was around 930 at night. I was charged 23,00 $ for an after hours charge and I absolutely do not agree with. I understand you call it a convenience fee, but this is the most ridiculous thing ever since you get to rent this vehicle a second time and make more money. The next time if there is a next time I will never return before the 24 hours and then you will not make more money than you would if I kept the vehicle. Second I was charged something for the mileage that I am not sure what it is and I paid more than the 0,69 per km as stated. I have a charge for 1,11 and for .69.

RICHARD ST CLAIR F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Henny V.  |  Expérience générale 
Évaluation :
5

Nancy or the lady at the haul on blue water road

Jodi M.  |  Premières impressions 
Évaluation :
5

Nancy was great called when a larger unit opened and fully trust she will call me when a 12,5 x24 unit opens. Thank you,,

Sheila S.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tiernan M.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Glenn R.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kevin M.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

GLENN HOWARD R. 
Évaluation :
4

Everything went really well. Friendly customer service reps, clean location. My only complaint is during check in I paid with debit, there was an error on the customer service representatives computer- so we had to start again, I again paid with my debit and in turn was double charged. They couldn't return that payment that day, I spoke to GM and was assured it would take 2-3 days to refund the payment. I am not over a week out and still have yet to receive my payment back.

Tony M. 
Évaluation :
4

WREAKED OF CIGARETTE SMOKE!ðŸ'¨These vehicle's should have a no smoking 🚭🚭🚭🛂policy!!! My purse ðŸ'œand other personal items I placed in the cab of the truck as well as the clothesðŸ'•ðŸ'-🧤 I was wearing smelled like they sat in an ashtray🤢🤮! From now on I will be making sure the truck I rent is SMOKE FREE and if not I'll go elsewhere. Thank goodness my clothes are washable. The employee's at the Bluewater Road location were very professional and courteous. Koodos to them. 😊🙂

RACHEL A J. 
Évaluation :
5

Excellent customer service.

PAUL CECIL D. 
Évaluation :
5

Two days later and I have still not received a final receipt.

Chris B. 
Évaluation :
5

No problem with reservation at the last minute. They set me up right away with what I wanted. Service was friendly

MICHAEL P L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DEBORAH L B. 
Évaluation :
5

Slight problem starting out but handled efficiently . Things happen , but how they are handled makes the biggest impression. Second time using this facility and would have no hesitation using or recommending again.

Kim M.  |  Expérience générale 
Évaluation :
4

I was happy with it all

MICHAEL F C K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SHAWN PATRICK H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Amy M.  |  Premières impressions 
Évaluation :
1

Horrible experience! Booked storage units for our move well over a month ago. However, when we got there, was told our units were not available and we weren't even in the reservation system. We were offered a shoe closet as a constellation to move our entire home into. The manager had a very "oh well" attitude, and told us units were given on a first come first served basis. She said if someone came in for a unit, they got it, regardless if you had a reservation or not. What's the point of taking reservations? Imagine if you had come a distance with all your belonging and furniture and were told your storage was given away? Don't bother with this place unless you want to roll the dice on having a space to store your belongings! The only positive reviews this place has ever gotten was when it was privately owned!!!

Amanda c.  |  Premières impressions 
Évaluation :
5

The parking brake on my truck wasn't working. More attention required.

SHANE ERIC S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mary T. 
Évaluation :
5

Excellent staff and very helpful !

elie m.  |  Expérience générale 
Évaluation :
5

The staff are awesome and the rates were reasonable.

James M.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Yapapathiranahal J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MELISSA MARIE S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Chris C. 
Évaluation :
1

U Haul is number 1 for transportation business in Canada but I have extremely bad experience. 1.When I did online reservation for my U Haul truck, I received Email confirmation which was at 350 Horseshoe lake Dr, Halifax. When I reached the location both thw staff were very rude and arrogant. They said that your Trucknis at Bedford. I showed them my email with reservation location but they were adamant. I recived truck at 7,3 at Bedford location which costed me 30 $ in Cabs for moving one location to another unnecessary. 2. While returning the equipment, I also got charged for insurance which I never asked for. After pointing out that mistake I got my money back. Overall it was very unprofessional service I recived from U Haul this time in Halifax. Specially at Horseshoe Lake Dr, Halifax branch staff. Also why the location it booked was different than I received in my email??? Hope you will take this issue seriously and rectify the arrogant behaviour of the staff ay Horseshoe Lake Dr. Thanks with regards. Dr Shrikant Dalal

Shrikant D. 
Évaluation :
5

Sales person was great and most helpful.

meghan H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Alvin P. 
Évaluation :
5

Easy pick up and drop off, staff was great with all protocols for COVID.

FIONA NAPIER C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KENNETH JOHN W. 
Évaluation :
5

Great storage experience!

Vanessa B.  |  Expérience générale 
Évaluation :
5

We were very, very impressed with how helpful and knowledgeable the staff were. They made a hard time in our lives go ever so smoothly. We can't even express how truly wonderful they were and how much we appreciated it. I have since recommended this facility to family who will be using t also in September.

Heather M.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

deborah w.  |  Expérience générale 
Évaluation :
5

We had a simple and fast check-in experience. Staff were friendly and helpful.

Donald S.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Lisa M.  |  Expérience générale 
Évaluation :
5

Nancy Jones was an absolute pleasure to deal with. Thank you so much for everything.

Pamela C.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

barb b.  |  Expérience générale 
Évaluation :
5

Convenient, clean and organized facility. easy to navigate. Well lit.

Andrew S.  |  Premières impressions 
Évaluation :
5

Fantastic staff. Courteous and helpful.

Alain T.  |  Premières impressions 
Évaluation :
5

A customer was taken along time and the staff apologized for the length of time it took to serve me, but it wasn't due to them it was the customer. But I thought it was great that they never blamed anyone they just apologized. I told them it wasn't nothing that they did or could have control. But thank you.

DAWN W.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Etienne C.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

curtis a.  |  Expérience générale 
Évaluation :
5

Very friendly and nice .They know the best way to get you happy! Thanks Kurt Nordqvist.

Kurt V N.  |  Expérience générale 
Évaluation :
5

The experience with uhaul was very good The service and people were exceptional. Merci

JOHN a.  |  Expérience générale 
Évaluation :
5

Also had truck from Bayers Lake depot this move. Tks Lou. & Eric

Louis W.  |  Premières impressions 
Évaluation :
4

You have to be fast getting in and out of the elevator with your load as the door doesn't stay open very long. If you hold the door open after it starts to beep you can be held responsible for maintenance charges to fix the elevator. So just be aware of that. It's a secure, heated, clean facility. I would use the Bluewater Rd location again if needed.

Gilda P.  |  Expérience générale 
Évaluation :
5

Nancy was very helpful

katherine b.  |  Premières impressions 
Évaluation :
5

We were in a tight situation due to the Covid Virus and being able to use your facilities has made our troubles even bearable.

roderick m.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

PAUL G.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Robert G.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

leon B.  |  Expérience générale 
Évaluation :
2

I was "CHARGED" without my Consent the Cost to Fix an Elevator here in Bedford Blue Water Road Nova Scotia Uhaul location. We are Harrassed by the Location Manager and Employee and was Accused of things We did not do. We are Judge without Due process and Was discriminated with our human rights. I was charged 650 $CAD cost to Fix elevator without due process, We are Just JUDGED and ACCUSED to be the one who Broke it. Please Kindly look into this Incident as we felt totally Violated our Rights.

RAMON C.  |  Expérience générale 
Évaluation :
5

Very courteous and attentive staff. Pleasure to deal with.

Darryl R.  |  Expérience générale 
Évaluation :
4

I was impressed the first month was free because we rented a trailer prior. The staff were helpful and answered all of my questions. Hours are good although I don't think there should be an extra charge for 24/hr access as uhaul is a large company and it's not running at extra cost. The moving carts are very convenient. One thing I did not expect was the area inside to put items we no longer want. This is an amazing idea. We actually found an exersaucer in good condition which was perfect because we weren't able to bring ours in our move. Our access code to get into the building didn't work and my husband accidentally pressed someone else's code when double checking the numbers, and we were allowed into the building with this error. I do think this should be looked at for security purposes because anyone can go to the keypad and type in any 4 numbers... if they happen to be someone's pin the door will unlock so there's almost no point to having it locked.

Amber P.  |  Premières impressions 
Évaluation :
5

Staff were excellent.

Robert Davis E.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Gerald M.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Bill S.  |  Expérience générale 
Évaluation :
5

very patient; very helpful; very accommodating staff; really take time to work with customer; if busy, they always call back

BETSY A.  |  Premières impressions 
Évaluation :
5

Fantastic facility and staff. Staff were always courteous and helpful.

Alain T.  |  Expérience générale 
Évaluation :
5

Great staff!

Gretchen M.  |  Expérience générale 
Évaluation :
5

Very friendly staff

Gordon C.  |  Expérience générale 
Évaluation :
5

Never had an issue with the storage facility and the staff.

DANNY M.  |  Expérience générale 
Évaluation :
5

smooth process, clear directions, friendly staff. Got all my questions answered. facilities met expectations. Glad to be doing business - so far so good!

Jim C.  |  Premières impressions 
Évaluation :
5

Great service and very clean

Roberta W.  |  Expérience générale 
Évaluation :
4

Staff were helpful and efficient.

blayne k.  |  Premières impressions 
Évaluation :
5

The only negative feed back is when I was in the phone with the u haul call centre she told me my monthly payment which I had just paid would be prorated and credited. No refund and no call back!

Amanda H.  |  Expérience générale 
Évaluation :
5

Very well run facility. I highly recommend.

charmaine p.  |  Expérience générale 
Évaluation :
5

Lots of help and friendly staff

Brian M.  |  Expérience générale 
Évaluation :
1

They were rude, uncoperative, and they owe me 3 days. The manager refused to give me the name of the regional manager. Very disappointed. Will never do business with U haul again. Please contact me.

Shawn M.  |  Expérience générale 
Évaluation :
5

Excellent facility

michelle d.  |  Expérience générale 
Évaluation :
5

Every thing great only need to recover my moving cart left there by mestake

LARRY H.  |  Expérience générale 
Évaluation :
4

This storage facility has what I need and not fancy useless extras. Secure, reliable and helpful.

ANDREW L.  |  Premières impressions 
Évaluation :
4

Great self-contained dry storage units, thanks again.

Lauren O.  |  Expérience générale 
Évaluation :
5

will use again

MURRAY C.  |  Expérience générale 
Évaluation :
5

Staff are very courteous and knowledgable. The facility is well managed and very clean.

Michael Y.  |  Expérience générale 
Évaluation :
4

Paying/billing was a little confusing, and the 1 month free from using a rental truck isn't very clear and was a little difficult to set up. Nothing crazy, though.

Christopher B.  |  Expérience générale 
Évaluation :
5

Friendly and knowledgable staff

Stephanie B.  |  Expérience générale 
Évaluation :
5

Very good services

J Borden C.  |  Premières impressions 
Évaluation :
5

Absolutely fantastic service and very helpful team! Easy move in, great rates, clean facility, and the only storage place around that gives you the full month not 4 weeks. Would absolutely recommend!

Nicole B.  |  Expérience générale 
Évaluation :
5

Great service. Felt very comfortable.

Jeff P.  |  Expérience générale 
Évaluation :
5

The manager was very helpful & was a great help.

derek r.  |  Expérience générale 
Évaluation :
3

Very congested very little room to manoeuvre a trailer to offload contents. Requires better flow of traffic possibly a paved drive around the building or a larger parking lot for rental vans and trail

ROBERT P.  |  Premières impressions 
Évaluation :
2

Very conjested area. Not enough parking or room to access the main entrance. Poor location!

Joseph Paul S.  |  Expérience générale 
Évaluation :
5

Thanks

Bryn C.  |  Expérience générale 
Évaluation :
5

Excellent storage facility. Conveniently located for us and very clean units.

Corbett G M.  |  Expérience générale 
Évaluation :
5

The facility is excellent however parking lot is cramped.

IRMA P.  |  Expérience générale 
Évaluation :
5

The time I arrived they were pretty busy but I was looked after in a prompt and courteous manner. Easy transaction and friendly staff

Brian M.  |  Premières impressions 
Évaluation :
5

The staff was very friendly and helpful. They went the "extra mile" to make sure that I was looked after. Very good experience!

margaret f.  |  Expérience générale 
Évaluation :
5

Staff very professional. Storage unit nice and clean

Natawyah S.  |  Premières impressions 
Évaluation :
5

I have used several other storage facilities in the past, and this facility far exceeds all others in every category. Very pleased.

larry c.  |  Expérience générale 
Évaluation :
5

Our experience at the storage facility couldn't have been better. The staff is friendly and professional and the facility is extremely clean. I would definitely recommend it.

Denise P.  |  Expérience générale 
Évaluation :
5

Very professional service provided. Nice and clean modern facility.

Corbett G M.  |  Premières impressions 
Évaluation :
5

things went great was very helpful thank you

Jessie S.  |  Premières impressions 
Évaluation :
3

Propre

RAMON C.  |  Expérience générale 
Évaluation :
4

The parking for large vehicles is difficult. Very tight especially when more than one van is there. You need to move the U -Haul vehicles from the side(front.) Otherwise 

Diane G.  |  Expérience générale 
Évaluation :
5

Fast, friendly and courteous service!

Joanne M.  |  Premières impressions 
Évaluation :
5

Bedford location is the best. They know what they are doing start to finish. No problem at all.

deborah w.  |  Premières impressions 
Évaluation :
5

Great service

LARRY H.  |  Premières impressions 
Évaluation :
5

We used self storage for five months and were very confident that our items were secure. The staff were knowledgeable, the facilities clean and there was always access to trolleys and elevator.

Jamie T.  |  Expérience générale 
Évaluation :
5

The staff we're extremely helpful and friendly. Thanks for the good service

Roch L.  |  Expérience générale 
Évaluation :
4

Merci

blair a.  |  Expérience générale 
Évaluation :
4

Staff was great, very helpful. Facility was very clean. Only thing, there weren't any no-tamper locks available. I had to buy a cheaper one. Supposed to be replaced when better ones arrive?

margaret f.  |  Premières impressions 
Évaluation :
5

Excellent reception from the lady at the desk. Very helpful and polite. The vehicle was perfect for our moving experience and also very helpful as we needed a storage. thanks for the excellent servic

Roch L.  |  Premières impressions 
Évaluation :
4

Storage area is quite clean , the staff are approachable. But the equipment was in need of repair. Cart # 3 has a bad wheel, so the cart does not turn properly and causes items to fall off. Thanks

blair a.  |  Premières impressions 
Évaluation :
5

Personal at this location VERY helpful, without any problems. Answered all Q and updated my storage unit with no problems.

paul w.  |  Premières impressions 
Évaluation :
5

Dealing with the folks at U haul was a very pleasant experience. I would recommend them to everyone

Raymond g.  |  Expérience générale 
Évaluation :
5

Very kind staff and very clean facility

ROBIN D.  |  Premières impressions 
Évaluation :
5

Everything was excellent!

Lawrence W.  |  Premières impressions 
Évaluation :
5

Very bright and clean, organized well so it’s easy to find your way around and not get lost.

Ray B.  |  Premières impressions 
Évaluation :
5

Staff were very helpful friendly and the facility was always clean and well maintained.

ANN H.  |  Expérience générale 
Évaluation :
5

Very professional and great to do business with. The facility is very clean and accessible.

Raymond g.  |  Premières impressions 
Évaluation :
5

The facility is spotless and the employees are very helpful. We were hesitant to not have a drive up but they have a loading bay and trollies so it's easy to get to your storage unit.

Denise P.  |  Premières impressions 
Évaluation :
1

Horrible service Never had a unit and was constantly being invoice Office staff are rude

penny r.  |  Expérience générale 
Évaluation :
5

The staff were very helpful. The deal with the free month storage included in the truck rental worked out perfectly for us. Even a billing error was quickly sorted out.

Bill C.  |  Expérience générale 
Évaluation :
4

friendly

yasmani i.  |  Premières impressions 
Évaluation :
1

Problems setting up the storage locker, constant emails, closed the unit feb 1 as it was a free promotion found out they had two open in my name and tried to charge me for them. Terribly disorganized!

Mavis M.  |  Expérience générale 
Évaluation :
3

It was hard getting straight answers in regards to my refund when giving a deposit, wait time was long to get it.

Summer C.  |  Expérience générale 
Évaluation :
5

Staff and facilities were excellent.

Maryanne M.  |  Expérience générale 
Évaluation :
3

The elevator didn't work easily and very often, which was not convenient for users.

lu y.  |  Expérience générale 
Évaluation :
5

Great service and I felt my belonging were very secure and the areas were always clean. I would not hesitate to recommend or use again.

Joyce R.  |  Expérience générale 
Évaluation :
5

Everyone was awesome and friendly

Angela M.  |  Expérience générale 
Évaluation :
5

Very good experience

joan h.  |  Expérience générale 
Évaluation :
5

Overall great experience!

Brian B.  |  Expérience générale 
Évaluation :
5

Good job!

Tim D.  |  Expérience générale 
Évaluation :
4

Helpful

Dennis M.  |  Premières impressions 
Évaluation :
5

Pratique

Jane R.  |  Expérience générale 
Évaluation :
3

The free month that we had been offered was not applied automatically and then caused us to receive late notices for the rest of our stay. We checked out a month ago and only just got our confirmation

Hana C.  |  Expérience générale 
Évaluation :
5

Thank you all once again for the great service . Jen , can't speak highly enough of you and your staff . My choice for location is always Bedford West ! See you again soon !

Allen M.  |  Expérience générale 
Évaluation :
5

Outstanding service and location !!

Michelle B.  |  Expérience générale 
Évaluation :
5

I just want to let you know that the customer service experience that I received from Jennifer Cashin was 100 % top notch. Outstanding service from Jennifer thank you so much for all of your help.

GARY R.  |  Expérience générale 
Évaluation :
1

Rude, disrespectful employees, put delinquent sticker and refused access to my locker, due to THEM putting it on the wrong locker. Took more than 30 hours to fix their mistakes and surrender access

Sharon L.  |  Expérience générale 
Évaluation :
4

The hand jacks are not industrial. Needs upgrade. Extended length

neil s.  |  Expérience générale 
Évaluation :
5

Great service

Lucette M.  |  Expérience générale 
Évaluation :
5

I was very pleased with the service at UHaul Bedford West. The staff was very pleasant and accommodating. The facility is clean. I would highly recommend this location.

Dale C.  |  Réservation 
Évaluation :
5

Exactly what you want.

Susan M.  |  Expérience générale 
Évaluation :
5

Some nights the man-door nearest to the loading roll up door would have difficulty latching. I had to swipe my card over the sensor a few times to get it to lock.

Kraken E.  |  Expérience générale 
Évaluation :
5

Very accommodating to me and my family in very short notice..

Marianne D.  |  Expérience générale 
Évaluation :
4

Dominic was very patient, professional and helpful, a pleasure to speak with. About the feeling of security, I was wishing there was a phone that was direct to the front desk from the other floors.

Kelly F.  |  Expérience générale 
Évaluation :
5

The best customer service.

SCHNEIDER C.  |  Expérience générale 
Évaluation :
3

Should have 24hr access without extra fee. Some staff not so friendly. Most were. I wouldn't store things there again due to having to pay extra for 24hr access

ANGELA B.  |  Expérience générale 
Évaluation :
5

Everytime I deal with Uhaul, they are great!!!

Stacey E.  |  Expérience générale 
Évaluation :
2

I specifically asked the booking agent for a drive up unit and this facility does not have drive up units.

William G.  |  Réservation 
Évaluation :
4

I checked out on July 2. I waited about 40mins. It was very busy and there was only on person on duty. Maybe in future look at dates around holiday and end/beginning of month. Very polite staff.

LEXIE B.  |  Expérience générale 
Évaluation :
5

Very convenient, clean and staff was helpful.

Tran C.  |  Expérience générale 
Évaluation :
5

Nice

Alex D.  |  Expérience générale 
Évaluation :
5

Jen is a a friendly & thorough manager. I have rented from U-Haul, Bedford on several occasions and have had great service.

JIM M.  |  Expérience générale 
Évaluation :
5

I absolutely received the best service possible. Jennifer Cashin went over and above to ensure that I had the best experience with using their facility. Highly recommend using their facility.

Judy H.  |  Expérience générale 
Évaluation :
5

The staff was so kind :)

Shon Y.  |  Expérience générale 
Évaluation :
5

Very clean and secure facility. This was our first time using self-storage and U-Haul made it very easy. We were impressed with everything's!

paula a.  |  Expérience générale 
Non reviews have been submitted for this location.

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