Very good experience

Thank you Uhaul Bedford. Lovely and super helpful staff.

Nancy was excellent. She was helpful and accommodating.

The facilities are nice and the staff were nice and tried to be helpful. My issue is with the reservation system. I booked a 5x8 unit over a month before I needed it. When we got there after driving from out of province we started to unload. We brought some of our stuff to the third floor to find a lock on the unit assigned to myself. There was a miscommunication and this unit wasn't actually free. There were no units of the same dimensions available. I was offered a smaller unit (not big enough), a unit with different dimensions (which wouldn't work because of my furniture sizes) or a bigger unit for roughly $45 extra a month. Not knowing how long I need my stuff in storage for, but knowing it's at least a few months this could add up to be quite costly for someone trying to start life over. I was disappointed when the resolution for something completely out of my control would be to spend more money. I was explained this is all of Uhauls reservation policy, which I still don't quite understand. The ladies working were professional and tried to be helpful but overall was still a frustrating experience. If needing to book a unit again in the future or needing to reccomend a spot to someone I would first suggest looking elsewhere to a place that has a better reservation system. I was offered a discount but depending on how long I will require my stuff to be stored I will still be spending more money then initially budgeted for something I wasn't aware could happen.

Good pricing, convenient location and friendly helpful staff.

Nancy or the lady at the haul on blue water road

Nancy was great called when a larger unit opened and fully trust she will call me when a 12.5 x24 unit opens. Thank you,,

Slight problem starting out but handled efficiently . Things happen , but how they are handled makes the biggest impression. Second time using this facility and would have no hesitation using or recommending again.

Horrible experience! Booked storage units for our move well over a month ago. However, when we got there, was told our units were not available and we weren’t even in the reservation system. We were offered a shoe closet as a constellation to move our entire home into. The manager had a very “oh well” attitude, and told us units were given on a first come first served basis. She said if someone came in for a unit, they got it, regardless if you had a reservation or not. What’s the point of taking reservations? Imagine if you had come a distance with all your belonging and furniture and were told your storage was given away? Don’t bother with this place unless you want to roll the dice on having a space to store your belongings! The only positive reviews this place has ever gotten was when it was privately owned!!!

Excellent staff and very helpful !

The staff are awesome and the rates were reasonable.

Great storage experience!

We were very, very impressed with how helpful and knowledgeable the staff were. They made a hard time in our lives go ever so smoothly. We can't even express how truly wonderful they were and how much we appreciated it. I have since recommended this facility to family who will be using t also in September.

We had a simple and fast check-in experience. Staff were friendly and helpful.