Customer Reviews for U-Haul Moving & Storage of Bellwood

1 557 évaluations

435 Mannheim Rd   Bellwood, IL 60104
(N Of 290)

(708) 544-9505

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm

Services dans cet établissement :

Pour nous contacter

(708) 544-9505

435 Mannheim Rd
Bellwood, IL 60104
(N Of 290)

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm
  • Inspection gratuite du remorquage
  • Retour client 24 heures
  • habla español

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

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Évaluation :
5

Excellent employees for the check in and returning the equipment.

stephan L. 
Évaluation :
4

The uhaul employee went out of his way to accommodate us. Very good representative of UHaul.

Mark D. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Mark D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Nellie P. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Erica T. 
Évaluation :
5

Smell of interior U-Hauls are awful at other locations as well. Smell like ass

Mark D. 
Évaluation :
4

I received calls/texts from five different UHaul rental locations each claiming they would be the one's to rent me the truck I needed. Imagine needing a truck you believe you have reserved for a specific and non-negotiable time and date, and then having to wonder if you will get that truck after all!? One location called me telling me I had less than half an hour to pick-up the truck because they would soon be closing...!

Jaime N. 
Évaluation :
5

Good service, just they need more pick up Trucks for small staff thanks

MARTHAL C. 
Évaluation :
3

The young man that helped me was very helpful and patient.

Mayra E. 
Évaluation :
2

U haul has become a very disorganized company. There was not one part of the experience... besides the driver that I had.. where I could even almost give a positive. It is unlikely that I will use Uhaul ever again

Bryan T. 
Évaluation :
5

I have rented a truck from this location many times. Each time Louis Perez has been professional and courteous. I have and will continue to recommend U-Haul.

Pamela V. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Yvette R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

john N. 
Évaluation :
5

Friendly and courteous

TIMOTHY D. 
Évaluation :
3

We had to jump start the vehicle.

Hannah M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jose M. 
Évaluation :
4

Service was good, ar pick up and drop off, having a reservation and submitting off the information up front was really helpful.

Eric M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mariah F. 
Évaluation :
2

Because the lied on me and said that I was 1 gallon of gas ⛽️ short when I brought the truck back 🤔 how can you tell if you are 1 gallon of gas short.?.But customers service of U Haul got it together for me.

GREGORY J. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Stephen H. 
Évaluation :
5

N\A

noel F. 
Évaluation :
1

All was good until the return to, we had agreed to a specific location and when I got an email the return was 23 miles away and the one we agreed was 3 miles away. I spend more gas more time. To me that's really bad.

Ramiro P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Joni S. 
Évaluation :
1

Transferred last minute to a different location. Van was almost on empty and had pallets left in the back that were “probably from the owner”. Second extremely poor experience in the last month.

JOSEPH L. 
Évaluation :
3

Customer Service rep had an attitude, she wasn’t friendly and she forgot to close out my auto transport trailer which could have cost me more money had I not checked my account.

Kianna J.  |  Premières impressions 
Évaluation :
5

Excellent service à la clientèle

Lionel P. 
Évaluation :
5

I made the reservation online and picked 300 E North Ave, Northlake IL, 60164 as my pick up location. Upon arrival at that location, I found out that it's a gas station that is not a Uhaul dealer. I called the 800 number provided in the email, and spoke to a lady in Indiana that told me I was wrong, it is a deal, that location just does not have a truck the size I requested. There was not a single truck any where around the station and the employee at the station confirmed that is not a Uhaul dealer. After a 5 min argument with that lady, I got the address of a dealer 2 towns over. I arrived at the new Uhaul dealer, and the lady working there was extremely nice and knowledgeable. Even she said the address was a gas station and not a dealer. Overall the Bellwood Uhaul dealer was the best, the 800 number and online reservation site sucks ass and needs to be corrected

Kevin C. 
Évaluation :
5

Customer service was exceptional went above and beyond to help

Shanta M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Guadalupe L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Juses C. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Patrick B. 
Évaluation :
1

They overcharged you and you need to wait a few days until they inspect the trucks and refund your money….

Jose V. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CYNTHIA S. 
Évaluation :
2

Le client n'a pas laissé de commentaire.

Deedra M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mark K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

kim W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

PAMELA V. 
Évaluation :
3

I wouldn't recommend because when I called the manager fir extra days, he said he noted in the account that it was gonna be fine but he never told me it was gonna be a charge; that was a waist if my time talking to both of them locations managers ad I know you all charge per day; but given the circumstances; you all make exceptions too ; I just need to mention that the young employee was very polite and helpful in helping me unhook the trailer

MARTHA U. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

EZZARD J. 
Évaluation :
5

Louis is the best!

LAUREN R. 
Évaluation :
3

Don't change for gas when the gauge reads that there's more fuel than when the vehicle was rented. It unethical and possibly fraudulent.

DAVID M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

STEVEN E. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RONDA D. 
Évaluation :
5

Customer service was incredible, the two gentlemen were extremely friendly helpful and professional.

ROBERT C. 
Évaluation :
5

The manger he is always super helpful and always on good spirits

FRANK M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LUCIA S. 
Évaluation :
5

The associated was friendly and took care of business professional

ANDREW P. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

JUAN Q. 
Évaluation :
5

Keep great workers

MICHAEL S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

TIMIA W. 
Évaluation :
3

Again, they charged us for some fad and we said we filled up! Unreal. Will speak to GM on Monday!!

JESSIE A. 
Évaluation :
5

Luis Perez is always friendly and helpful.

PAMELA V. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

RAUL S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

RICHARD CHARLES M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DERRICK T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

EDDIE M. 
Évaluation :
3

My wiring harness was bad but rental experience was good and gentleman on counter was fully knowledgeable

JAIME V. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

FRANK A. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

JOSEPH U. 
Évaluation :
3

very good to rent equipment

CRUZ R. 
Évaluation :
2

The swipe machine was “not working” when I picked up the truck. The associate has to manually enter my card and driver's license. Consequently, I receive a fraudulent charge to my card that same day. I believe your employee is scamming people with the “no swipe” card.

JANNA L. 
Évaluation :
4

Switched m location which cost more in mileage

GARRICK A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

William B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

TERRILL S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

IRIS B. 
Évaluation :
3

Make sure they walk thru the rental before and after

IRIS B. 
Évaluation :
3

I noticed a 25 cleaning charge on my bill, the truck was left clean attendant took and instructed me that I would receive my receipt via email hours later I received the receipt with the charge on it. Will be going there in the morning address this issue!

Judy R. 
Évaluation :
1

I have not received the final total for the rental. Same thing happened the last rental.

BYRON V. 
Évaluation :
3

The truck was hard to steer, the right mirror was cracked which made it hard to see traffic behind and harder to merge. I am very unhappy with this experience.

STACEY-STEVENS S. 
Évaluation :
4

The guy was very helpful

VINCENT S. 
Évaluation :
5

Loved the quality of the equipment and the fast service to get me on my way.

Spencer J. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

BARBARA C. 
Évaluation :
4

Clean the truck please

JOSE R. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

JAMES H. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Tefesah S.  |  Expérience générale 
Évaluation :
1

Your clerk stole my credit card information and tried to charge a bunch of clothes on it that evening!

MARIA T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

WILONDA T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DEBBIE L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DANIEL T. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

CHRISTOPHER S. 
Évaluation :
3

Drivers side door wouldn't close very well had to slam it shut to get it to be secure.

NANCY J. 
Évaluation :
5

Excellent service à la clientèle

NICOLE C. 
Évaluation :
3

vehicle smelled like smoke. employee did not know about online registration and it took more than 30 minutes to get my vehicle. online app would not accept my photo showing the odometer/fuel upon return. frustrating experience.

Benjamin K. 
Évaluation :
5

The staff were amazingly nice and helpful. I was a little anxious, at the time, but being around them I felt everything was going to be alright. Evelyn

Evelyn R.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Anthony W. 
Évaluation :
5

These guys were fast and friendly with the wiring install. Would definitely go back to this location.

Tara W. 
Évaluation :
5

Great location, however the overall experience was bad. Had a truck rental for 12:30 in Elmhurst. Was told truck was on 25th Avenue in Bellwood. Went there and was td my reservation was at 4:30 pm so had to go to another Bellwood location to pick up a larger truck and pay more.

DAVID W. 
Évaluation :
5

The check engine light was on from the time I turned on the truck till the time I brought it back. The truck was cleaned but smelled of a previous driver smoking or driving after smoking so I had to keep the window down. They had the truck ready for pick and directions were perfect. Thanks for all your efforts.

Casandra H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CHARISE W. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

JEFFERY H. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Ryan M. 
Évaluation :
3

difficult to exit with trailer

Brian A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

VALENCIA S. 
Évaluation :
5

You need more then one person working it's just to much for only one person

GUADALUPE V. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

TALYAH H. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Lita S.  |  Expérience générale 
Évaluation :
5

Très bien

MAMIE M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DOANE A. 
Évaluation :
5

Mgr Perez was great!!!!

FELIX H. 
Évaluation :
3

The manager, Luis Perez seems like a nice person. Although, the hitch installation was a very incompetent job. I believe he got someone from outside to do the installation/finish-up. The heat shield was removed and the rear belly pan was removed. When I looked under the car, I noticed, on the day of installation that the heat shield was missing and I asked him what they did with it. He told me he didn't want to cut it so totally left it out?????? How is that acceptable? The heat shield is supposed to shield the vehicle from the extremely high temperatures from the muffler and without the heat shield, the components around the car will heat up and potentially even cause the car to catch fire!!! I drive this car with 2 kids and my wife and putting someone's life in danger like this is totally unacceptable!!!! I can't believe I had to "ASK" to get the heat shield back. They didn't even install it for me saying that they had to pull everything apart, but that's not true. Based on the uhaul created youtube video, you only need to cut it and put it back on the vehicle!! Putting people's life at risk like this by not installing the heat shield back is almost criminlal to say the least!!!!! The next part - I had to pay a guy to come install the heat shield for me (and also cut it up to fit). The guy told me that the underbelly pan was missing and the screws atttaching the bumper to the car weren't even in place. When I contacted Luis the next day, he confirmed that he has the rear belly pan and I had to drive in (20 min x2 for both ways) to go get it. They didn't even install it for me again, and I have to now find someone to re-attach it. Why does this experience have to be so bad? All I wanted for, was to get the job done (per the book) and with experienced hands who have done this task many times. This center doesn't seem to have the expertise to undertake a task like this professionally. Their store in general seems fine and the Manager, Luis, seems like a nice guy though. They did have good reviews on the internet and I guess their regular uhaul business (except the hitch installation part) is good. Oh, and also, when I got the car back yesterday, the rear light's wouldnt work because the bulb went off and I had to buy new bulbs for the lights. I'm going to let this pass but it cost me 8$ to buy a new bulb and install it back which adds to the inconvenience with this entire task. How is uhaul going to compensate for the entire above inconvenience and addtional cost I have to go through? 1. Re-install the heat shield (this is already done and I had to pay someone 50$ to do this since I had safety concerns with this. 2. I have to now find someone to re-attach the rear belly pan (including buying screws for the component) - not even sure how much this is going to cost now.... 3. I had to buy bulbs for the rear light (I paid 8$ and self-installed). Mind you, this was in perfectly working condition when I handed the car to the uhaul center. 4. Drive back to the center the next day (40 min drive total) to collect the rear belly pan. Who is going to pay for gas and my time?? 5.I am extremely paranoid now about the safety of the hitch installed. Who is going to pay to get the hitch installation verified to see if it was done per code and it's not going to cause a trailer to come lose and smash into my family while they're in the car? I cannot believe my experience in the nation's leader in hitch installation was so horrible! Please guys, you need to ensure professionals do this job and not someone who is just trying to make a quick buck!!!!!!! People's lives are at risk here!!!!!!!!

Ravi D. 
Évaluation :
4

This location can be busy. Do the on-line check in before you go.

Christopher Z. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Charise W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Deborah M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Charise W. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

LESHEA S.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

LESHEA S.  |  Premières impressions 
Évaluation :
5

Luis is Absolutely the best he’s very helpful respectful knowledgeable and understanding I really appreciate him in the young lady that was working on Saturday, March 13 she was very helpful and friendly Grace that the only complaint I have is that the storage units needs to be a little bit cleaner other than that everything was perfect for my moving experience

Tanya E.  |  Premières impressions 
Évaluation :
3

Awaiting receipt

THADDEUS W.  |  Expérience générale 
Évaluation :
3

Le client n'a pas laissé de commentaire.

nicole t.  |  Expérience générale 
Évaluation :
1

Very dirty, I seen roaches and bed bugs crawling around the storage. I would store anything in this place

maurice p.  |  Expérience générale 
Évaluation :
5

Very pleased with the staff.

James Y.  |  Expérience générale 
Évaluation :
5

Oui

John B.  |  Expérience générale 
Évaluation :
2

Rats infested and lighting was out for several months. Sensors sucked. Will never do business with U-Haul again.

Keyana R.  |  Expérience générale 
Évaluation :
3

The Extra Fees.

Shabon C.  |  Premières impressions 
Évaluation :
5

Everything was fine until i had to buy a lock of u-haul choice not cool.and the door to the storage needs to be line up with the lock system.

Denise D.  |  Premières impressions 
Évaluation :
4

Excellent attention by staff - Brandon went above and beyond.

James Y.  |  Premières impressions 
Évaluation :
3

It was satisfactory

John B.  |  Réservation 
Évaluation :
5

Y

PETER V.  |  Expérience générale 
Évaluation :
4

Office folks, and the driver that delivered/picked up the pods were very helpful and friendly. Great employees!

jo Ann b.  |  Expérience générale 
Non les évaluations ont été soumises pour cet établissement.

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