Customer service was exceptional went above and beyond to helpShanta M.
Customer Reviews for U-Haul Moving & Storage of Bellwood
Pour nous contacter
Bellwood, IL 60104
(N Of 290)
Services dans cet établissement :
Heures d'ouverture de l'établissement
- Lun - Jeu : 7h am à 7h pm
- Ven : 7h am à 8h pm
- Sam : 7h am à 7h pm
- Dim : 9h am à 5h pm
- Inspection gratuite du remorquage
- Retour client 24 heures
- habla español
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Le client n'a pas laissé de commentaire.Guadalupe L.
Le client n'a pas laissé de commentaire.Juses C.
Le client n'a pas laissé de commentaire.Patrick B.
They overcharged you and you need to wait a few days until they inspect the trucks and refund your moneyâ€¦.Jose V.
Le client n'a pas laissé de commentaire.CYNTHIA S.
Le client n'a pas laissé de commentaire.Deedra M.
Le client n'a pas laissé de commentaire.Mark K.
Le client n'a pas laissé de commentaire.kim W.
Le client n'a pas laissé de commentaire.PAMELA V.
I wouldn't recommend because when I called the manager fir extra days, he said he noted in the account that it was gonna be fine but he never told me it was gonna be a charge; that was a waist if my time talking to both of them locations managers ad I know you all charge per day; but given the circumstances; you all make exceptions too ; I just need to mention that the young employee was very polite and helpful in helping me unhook the trailerMARTHA U.
Le client n'a pas laissé de commentaire.EZZARD J.
Louis is the best!LAUREN R.
Don't change for gas when the gauge reads that there's more fuel than when the vehicle was rented. It unethical and possibly fraudulent.DAVID M.
Le client n'a pas laissé de commentaire.STEVEN E.
Le client n'a pas laissé de commentaire.RONDA D.
Customer service was incredible, the two gentlemen were extremely friendly helpful and professional.ROBERT C.
The manger he is always super helpful and always on good spiritsFRANK M.
Le client n'a pas laissé de commentaire.LUCIA S.
The associated was friendly and took care of business professionalANDREW P.
Le client n'a pas laissé de commentaire.JUAN Q.
Keep great workersMICHAEL S.
Le client n'a pas laissé de commentaire.TIMIA W.
Again, they charged us for some fad and we said we filled up! Unreal. Will speak to GM on Monday!!JESSIE A.
Luis Perez is always friendly and helpful.PAMELA V.
Le client n'a pas laissé de commentaire.RAUL S.
Le client n'a pas laissé de commentaire.RICHARD CHARLES M.
Le client n'a pas laissé de commentaire.DERRICK T.
Le client n'a pas laissé de commentaire.EDDIE M.
My wiring harness was bad but rental experience was good and gentleman on counter was fully knowledgeableJAIME V.
Le client n'a pas laissé de commentaire.FRANK A.
Le client n'a pas laissé de commentaire.JOSEPH U.
very good to rent equipmentCRUZ R.
The swipe machine was â€œnot workingâ€ when I picked up the truck. The associate has to manually enter my card and driver's license. Consequently, I receive a fraudulent charge to my card that same day. I believe your employee is scamming people with the â€œno swipeâ€ card.JANNA L.
Switched m location which cost more in mileageGARRICK A.
Le client n'a pas laissé de commentaire.William B.
Le client n'a pas laissé de commentaire.TERRILL S.
Le client n'a pas laissé de commentaire.IRIS B.
Make sure they walk thru the rental before and afterIRIS B.
I noticed a 25 cleaning charge on my bill, the truck was left clean attendant took and instructed me that I would receive my receipt via email hours later I received the receipt with the charge on it. Will be going there in the morning address this issue!Judy R.
I have not received the final total for the rental. Same thing happened the last rental.BYRON V.
The truck was hard to steer, the right mirror was cracked which made it hard to see traffic behind and harder to merge. I am very unhappy with this experience.STACEY-STEVENS S.
The guy was very helpfulVINCENT S.
Loved the quality of the equipment and the fast service to get me on my way.Spencer J.
Le client n'a pas laissé de commentaire.BARBARA C.
Clean the truck pleaseJOSE R.
Le client n'a pas laissé de commentaire.JAMES H.
Le client n'a pas laissé de commentaire.Tefesah S. | Expérience générale
Your clerk stole my credit card information and tried to charge a bunch of clothes on it that evening!MARIA T.
Le client n'a pas laissé de commentaire.WILONDA T.
Le client n'a pas laissé de commentaire.DEBBIE L.
Le client n'a pas laissé de commentaire.DANIEL T.
Le client n'a pas laissé de commentaire.CHRISTOPHER S.
Drivers side door wouldn't close very well had to slam it shut to get it to be secure.NANCY J.
Excellent service à la clientèleNICOLE C.
vehicle smelled like smoke. employee did not know about online registration and it took more than 30 minutes to get my vehicle. online app would not accept my photo showing the odometer/fuel upon return. frustrating experience.Benjamin K.
The staff were amazingly nice and helpful. I was a little anxious, at the time, but being around them I felt everything was going to be alright. EvelynEvelyn R. | Premières impressions
Le client n'a pas laissé de commentaire.Anthony W.
These guys were fast and friendly with the wiring install. Would definitely go back to this location.Tara W.
Great location, however the overall experience was bad. Had a truck rental for 12:30 in Elmhurst. Was told truck was on 25th Avenue in Bellwood. Went there and was td my reservation was at 4:30 pm so had to go to another Bellwood location to pick up a larger truck and pay more.DAVID W.
The check engine light was on from the time I turned on the truck till the time I brought it back. The truck was cleaned but smelled of a previous driver smoking or driving after smoking so I had to keep the window down. They had the truck ready for pick and directions were perfect. Thanks for all your efforts.Casandra H.
Le client n'a pas laissé de commentaire.CHARISE W.
Le client n'a pas laissé de commentaire.JEFFERY H.
Le client n'a pas laissé de commentaire.Ryan M.
difficult to exit with trailerBrian A.
Le client n'a pas laissé de commentaire.VALENCIA S.
You need more then one person working it's just to much for only one personGUADALUPE V.
Le client n'a pas laissé de commentaire.TALYAH H.
Le client n'a pas laissé de commentaire.Lita S. | Expérience générale
Très bienMAMIE M.
Le client n'a pas laissé de commentaire.DOANE A.
Mgr Perez was great!!!!FELIX H.
The manager, Luis Perez seems like a nice person. Although, the hitch installation was a very incompetent job. I believe he got someone from outside to do the installation/finish-up. The heat shield was removed and the rear belly pan was removed. When I looked under the car, I noticed, on the day of installation that the heat shield was missing and I asked him what they did with it. He told me he didn't want to cut it so totally left it out?????? How is that acceptable? The heat shield is supposed to shield the vehicle from the extremely high temperatures from the muffler and without the heat shield, the components around the car will heat up and potentially even cause the car to catch fire!!! I drive this car with 2 kids and my wife and putting someone's life in danger like this is totally unacceptable!!!! I can't believe I had to "ASK" to get the heat shield back. They didn't even install it for me saying that they had to pull everything apart, but that's not true. Based on the uhaul created youtube video, you only need to cut it and put it back on the vehicle!! Putting people's life at risk like this by not installing the heat shield back is almost criminlal to say the least!!!!! The next part - I had to pay a guy to come install the heat shield for me (and also cut it up to fit). The guy told me that the underbelly pan was missing and the screws atttaching the bumper to the car weren't even in place. When I contacted Luis the next day, he confirmed that he has the rear belly pan and I had to drive in (20 min x2 for both ways) to go get it. They didn't even install it for me again, and I have to now find someone to re-attach it. Why does this experience have to be so bad? All I wanted for, was to get the job done (per the book) and with experienced hands who have done this task many times. This center doesn't seem to have the expertise to undertake a task like this professionally. Their store in general seems fine and the Manager, Luis, seems like a nice guy though. They did have good reviews on the internet and I guess their regular uhaul business (except the hitch installation part) is good. Oh, and also, when I got the car back yesterday, the rear light's wouldnt work because the bulb went off and I had to buy new bulbs for the lights. I'm going to let this pass but it cost me 8$ to buy a new bulb and install it back which adds to the inconvenience with this entire task. How is uhaul going to compensate for the entire above inconvenience and addtional cost I have to go through? 1. Re-install the heat shield (this is already done and I had to pay someone 50$ to do this since I had safety concerns with this. 2. I have to now find someone to re-attach the rear belly pan (including buying screws for the component) - not even sure how much this is going to cost now.... 3. I had to buy bulbs for the rear light (I paid 8$ and self-installed). Mind you, this was in perfectly working condition when I handed the car to the uhaul center. 4. Drive back to the center the next day (40 min drive total) to collect the rear belly pan. Who is going to pay for gas and my time?? 5.I am extremely paranoid now about the safety of the hitch installed. Who is going to pay to get the hitch installation verified to see if it was done per code and it's not going to cause a trailer to come lose and smash into my family while they're in the car? I cannot believe my experience in the nation's leader in hitch installation was so horrible! Please guys, you need to ensure professionals do this job and not someone who is just trying to make a quick buck!!!!!!! People's lives are at risk here!!!!!!!!Ravi D.
This location can be busy. Do the on-line check in before you go.Christopher Z.
Le client n'a pas laissé de commentaire.Charise W.
Le client n'a pas laissé de commentaire.Deborah M.
Le client n'a pas laissé de commentaire.Charise W.
Le client n'a pas laissé de commentaire.HELEN P.
You are doing fine keep pup with good Costomer serviceSHERIFFU D.
Le client n'a pas laissé de commentaire.MARY C.
Le client n'a pas laissé de commentaire.LESHEA S. | Expérience générale
Ladies at desk were rude,on the phone with boyfriend while attending me,said closingsoon and hopes I'm not getting storage that day(rolling tbe eyes) and said i had no reservation for storage-sent me to another locationlaura L.
I believe I received your best. If the next customer receive more than I, that is excellentCARLENE W.
Le client n'a pas laissé de commentaire.Leshea S.
Le client n'a pas laissé de commentaire.LESHEA S. | Premières impressions
The customer service was very good and the Lady was very friendlyBuck T.
Le client n'a pas laissé de commentaire.ROBERT G.
Le client n'a pas laissé de commentaire.Ricardo V.
Cargo area was filthy...unswept and smelled. The was an 8' 2x12 in the back. Ingot over charged miles. I complained and the manager was supposed to call back but never did. I finally called corporate cuts. Serve. They sent an email to the manager and assured me he would call. He never did. All my calls to he store were never returned. Sons...what a manager. Im calling corporate again tomorrow. If no reponse I dispute the charges.STEVEN H.
Le client n'a pas laissé de commentaire.Robert H.
Everything was greatSHEILA D.
Le client n'a pas laissé de commentaire.CHALLESE H.
Le client n'a pas laissé de commentaire.THOMAS P.
Windshield was so dirty it was hard to see in sunlight. Wipers didn't take care of the problem because dirt was on the inside of the windshield. Truck was difficult to control at highway speeds, to the point of it being dangerous at 55 mph. It felt like the front shock absorbers were totally worn out. Any dip or wave in the highway made the truck bounce severely.EDWARD C.
Great, fast serviceGeary M.
Le client n'a pas laissé de commentaire.Kathy M.
Le client n'a pas laissé de commentaire.Latrice S.
Le client n'a pas laissé de commentaire.TIMOTHY S.
The gentlemen was very helpfulMEHMED A.
Le client n'a pas laissé de commentaire.Leanier B.
I rented a 15" truck on Friday, 3/26/2021. I rent once a month, so I know approximately what the cost should be. On Saturday, I called because I had been charged $150,7 for the rental, that should have been about $80.00. I spoke to Dejuan, he said I had been charged for fuel and a dolly. I told him there were two dollies in the truck when I picked it up. I did not request any dollies. I also told him I spend $14,39 to put the gas hand back at 1/4 tank, which is where it was when I picked it up. He was going to speak with Lewis the Manager and call me back. I have not received a return call yet. I am asking for my account to be credited the $64 in fuel charges and the $7 for dollies. The rental contract number was 24570233. Thank you Charise WalkerCharise W.
Le client n'a pas laissé de commentaire.BRIAN A.
Le client n'a pas laissé de commentaire.SAMUEL A.
Le client n'a pas laissé de commentaire.DARRYL V.
Worst customer service, rude eating while completing my rental, keys couldn't be located. Truck was blocked in. Just very poor customer serviceJOSE F.
Luis is Absolutely the best he’s very helpful respectful knowledgeable and understanding I really appreciate him in the young lady that was working on Saturday, March 13 she was very helpful and friendly Grace that the only complaint I have is that the storage units needs to be a little bit cleaner other than that everything was perfect for my moving experienceTanya E. | Premières impressions
Awaiting receiptTHADDEUS W. | Expérience générale
Le client n'a pas laissé de commentaire.nicole t. | Expérience générale
Very dirty, I seen roaches and bed bugs crawling around the storage. I would store anything in this placemaurice p. | Expérience générale
Very pleased with the staff.James Y. | Expérience générale
OuiJohn B. | Expérience générale
Rats infested and lighting was out for several months. Sensors sucked. Will never do business with U-Haul again.Keyana R. | Expérience générale
The Extra Fees.Shabon C. | Premières impressions
Everything was fine until i had to buy a lock of u-haul choice not cool.and the door to the storage needs to be line up with the lock system.Denise D. | Premières impressions
Excellent attention by staff - Brandon went above and beyond.James Y. | Premières impressions
It was satisfactoryJohn B. | Réservation
YPETER V. | Expérience générale
Office folks, and the driver that delivered/picked up the pods were very helpful and friendly. Great employees!jo Ann b. | Expérience générale
Services supplémentaires à cet emplacement
Nous avons la plus grande sélection de camions neufs!
Nos remorques fermées et ouvertes sont offertes à partir de 14,95 $!
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Nous expédions à l'autre bout de la ville et à l'autre bout du monde!
Nous vendons des centaines de produits qui facilitent les déménagements!
U-Haul est l'installateur numéro 1 d'attaches de remorque en Amérique du Nord.
Nous offrons la plus grande sélection de l'industrie!