Securement strap mechani was rusted. Employee had fo spray lube to loosen rachet. Also, I am not comofrtable with new procedure whereby employee's personal phoje is used to take picture of my ID. A different Uhaul location has the same policy.Elisha L.
Customer Reviews for U-Haul Moving & Storage of Benton Harbor
Pour nous contacter
Benton Harbor, MI 49022
Services dans cet établissement :
Heures d'ouverture de l'établissement
- Lun - Jeu : 7h am à 7h pm
- Ven : 7h am à 8h pm
- Sam : 7h am à 7h pm
- Dim : 9h am à 5h pm
- Inspection gratuite du remorquage
- Propane payable à la pompe
- Retour client 24 heures
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Awesome experience. Delivery was timely, as well as pickup. We packed things carefully and meticulously using the cushioned pads provided, 2 per piece of furniture to be cautious and taped everything well. My antique furniture arrived safe and undamaged. I would definitely use Uhaul pods again and would certainly recommend it!ingrid G.
Pickup bed was full of left over objects and debris, Got a flat tire which was taken care of by road side assistance after several hours of waiting.GARY V.
Truck had multiple issues and lights out. Rain leaked into truck. Head light was out. No brake lights. One reverse light was out.Seth G.
Le client n'a pas laissé de commentaire.Deborah M.
Le client n'a pas laissé de commentaire.Michael N.
Le client n'a pas laissé de commentaire.Lee W.
Extremely good service.Eddie P.
I returned with the gas the level the same as I got it I put 10 dollars in but still charged me for gas I guess this is a issue so almost 100 dollars for 2 hrs not acceptable will not recommendjoshua H.
Le client n'a pas laissé de commentaire.Don M.
Le client n'a pas laissé de commentaire.Gary B.
Le client n'a pas laissé de commentaire.Carolyn M.
great serviceEddie P.
The gentleman that helped me was very efficient and nice.Thaddeus R.
Le client n'a pas laissé de commentaire.John D.
None. Great experience.Martin O.
Nothing, everything was as I expected. You had a truck with the equipment I requested, and the process was easy. Good jobJEFF H.
Le client n'a pas laissé de commentaire.JAMES E.
Le client n'a pas laissé de commentaire.Karen L.
Le client n'a pas laissé de commentaire.LAVERN E.
The miles per gallon (MPG) was terrible. Get better trucks that do not use so much gas.David P.
Le client n'a pas laissé de commentaire.PAUL S.
Le client n'a pas laissé de commentaire.Michael H.
Le client n'a pas laissé de commentaire.Randy S.
Great! I was in and out in 2 minutes. They made the check in so easy!John W.
Le client n'a pas laissé de commentaire.Raymond B.
Le client n'a pas laissé de commentaire.Brandy H.
Very friendly, professional people. I believe it's a family business and you can see they take pride in customer service. Merci encore!Kurt M.
excellent serviceEddie P.
Make sure the,equipment is clean last time I rented a regular truck, there was no gas in there I took pictures to let them know they toady ignored me that wasn't right at all.Evelyn R.
Le client n'a pas laissé de commentaire.Taneshia W.
Le client n'a pas laissé de commentaire.Stephanie C.
Le client n'a pas laissé de commentaire.Bleu A.
They make the drop off very quick and efficient. I drove in and was out of there in 2 minutes.John W.
My rental equipment kept shutting offshamika M.
Le client n'a pas laissé de commentaire.Harold D.
Le client n'a pas laissé de commentaire.Tina L.
Everything was great.Victor G.
Le client n'a pas laissé de commentaire.THOMAS J.
Just plain graditude. Thank you, you did a great job and I appreciated it!James K.
Le client n'a pas laissé de commentaire.Laurel S.
The people at this location in Benton Harbor are always friendly and helpful. It is a pleasure to do business here. No hassles.Peter S.
Not really anything. The employees were very friendly and helpful.Jesse D.
Le client n'a pas laissé de commentaire.James P.
Pick up was smooth, truck was clean; however, I found the front desk service sub parâ€"no greeting, side conversations, eating while typing / checking in. I felt like I had interrupted social time. I think friendliness goes a long way in customer service and friendly was not the vibe that afternoon. Glad I did my pre-check online; I can only imagine the reception had they needed to do more work.Tracy B.
Eric King was very nice. Keep it up :)Russell S.
Le client n'a pas laissé de commentaire.Linda H.
The dropping off of equipment was very quick and easy.John W.
Le client n'a pas laissé de commentaire.Janice W.
Le client n'a pas laissé de commentaire.Charles G.
Le client n'a pas laissé de commentaire.steven S.
Le client n'a pas laissé de commentaire.Kelly M.
Le client n'a pas laissé de commentaire.David R.
Le client n'a pas laissé de commentaire.John K.
Le client n'a pas laissé de commentaire.Julie K.
Le client n'a pas laissé de commentaire.john R.
great serviceEddie P.
Le client n'a pas laissé de commentaire.John Z.
The woman in charge was friendly knowledgeable and helpful. Her upbeat attitude was a great way to start an otherwise slog of a day.Judy M.
Le client n'a pas laissé de commentaire.DANIEL S.
Le client n'a pas laissé de commentaire.Josh W.
Le client n'a pas laissé de commentaire.Mark V.
Le client n'a pas laissé de commentaire.Mike Z.
Le client n'a pas laissé de commentaire.Mike B.
I never made it to this location.Joseph D.
Nothing. Wish thhey have more space for their business which is conducted with professionalism and personal and relational care.Kristopher G.
Le client n'a pas laissé de commentaire.Marlene P.
the brakes were bad and half way through trip the ABS ligts came on 3 timesKimberly F.
Awesome experience!Ronald M.
Le client n'a pas laissé de commentaire.Tyler C.
The person I spoke with on the phone at (219)-322-2905 told me I would not have to worry about the mileage because I had to go out of my way to pick up the truck. After I returned the truck, I was charged for going over on the allowed mileage. I was misled. You can feel free to refund me the amount i was charged for going over on miles, when i was told not to worry about that.Christopher D.
Dropped off after hours.RUANNE R.
When I was bringing my second load of stuff into my storage unit 385 way in the back their was uhaul trucks in the way blocking the way to go out so I had to reverse all the way back just so I could go return the uhaul into the return lane..Then when I was telling the guy that I was blocked in ..he said well ur gonna have to reverse..but what if I couldn't do it..but anyways he was kinda rude.Alison C. | Premières impressions
Very easy to drop off the unit. My only problem with the whole process of renting was the online check in processpaul N.
Was told to take pics of the truck but was not told I needed to upload the pics to a website withing 30 min. So when I brought the truck back Was told I could not upload the pics nowJerry S.
The app wouldn't load. Chatting online was not connecting. I talked with another customer checking in an we both agreed that it was horrible and a waste of time. I am unsatisfied with the technology piece process. My time is valuable and I can't get it back. Th see e we're trucks blocking the check in area. I expect to be contacted by a person from corporate to here the story. Again I am using my time to improve your business! email@example.comGeorge E.
Le client n'a pas laissé de commentaire.Bryan W.
Le client n'a pas laissé de commentaire.Thiago C.
Le client n'a pas laissé de commentaire.Carolyn M.
Took a little while for someone to come to the front counter when I arrived, but they were very busy outside on a cold blustery day & there were only two employees, so no problem. I got checked in & set up in just a few minutes, SUPER new & clean van, and taken care of immediately when I returned. GREAT experience!!!John F.
Better directions for the key Dropbox when returning vehicle. Especially if returning vehicle after hours. I ended up giving the key to an employee who just happened to pass by as I was using the app to return equipment.David R.
Le client n'a pas laissé de commentaire.Wendy C. | Premières impressions
Le client n'a pas laissé de commentaire.MOUSTAFA E.
Le client n'a pas laissé de commentaire.Jack R.
Not a thing. Great job!Christopher N.
Le client n'a pas laissé de commentaire.Glenford P. | Expérience générale
Le client n'a pas laissé de commentaire.Bryan G.
Make sure the vehicle is properly maintained..LASHONDAROCHELLE S.
vehicle was only 3/4 full with gas. The truck was not very clean. The truck drove and rode very rough and shook really bad when I accelerated over 45 mph.robert F.
Very helpful.Quintessa C.
Le client n'a pas laissé de commentaire.Quintessa C.
Le client n'a pas laissé de commentaire.Dan R.
Le client n'a pas laissé de commentaire.Joseph S.
Great customer service! Every time!! Thank you.RENETA M.
No one ever comes outside, have used this location 3x. This last time there was a pizza party going on, was hard to get anyone's attention. I asked where I could share feedback about the truck not being clean, and the mechanical concerns, an associate told me "You wanna complain? Just call 1-800-GOUHAUL. Not a good experience this time at all.Daniel B.
Le client n'a pas laissé de commentaire.RAYMOND MERRL B.
It was a bit dirty but it is a cargo van so no worries. When I tried to leave there was a semi blocking all the cars in the parking lot. 3 of us had to sit in our cars to wait for someone to move it.rebecca S.
Le client n'a pas laissé de commentaire.Bryan T.
Le client n'a pas laissé de commentaire.douglas W.
Over charged me, corrected it by credit of entire purchase and then re charged. Cost me $44 in overdraft fees. The dolly I was supposed to get wasn't there, had no idea where it was. Cost me double to rent. Very unhappy.Randall P.
great serviceEddie P.
Only one person working. Slow. Inefficient. Someone out of site answering questions for employee but no one else came out to address growing line. Wait was longKELLY LYNN V.
I only rented a Uhaul TruckDonald T. | Online Move In
Very nice people working there.Charlet O. | Expérience générale
Staff and Manager where very polite and helpful.Jeffrey E. | Expérience générale
Le client n'a pas laissé de commentaire.Cerita J. | Expérience générale
Upon moving out there was mice feces all over my items… totally disgusting.SHONNETT W. | Expérience générale
Everything went well. Just whaling on my $100 deposit. Thank you for your serviceDARNELL FERNANDO P. | Premières impressions
Le client n'a pas laissé de commentaire.Sierra P. | Expérience générale
Le client n'a pas laissé de commentaire.Greg H. | Premières impressions
I canceled reservations I need money backPrivacy R. | Online Move In
Great personal service.Michael D. | Premières impressions
Le client n'a pas laissé de commentaire.Thelmela B. | Premières impressions
Le client n'a pas laissé de commentaire.April H. | Expérience générale
Le client n'a pas laissé de commentaire.Patricia W. | Expérience générale
Le client n'a pas laissé de commentaire.Patricia W. | Premières impressions
Le client n'a pas laissé de commentaire.Wendy & William R. | Expérience générale
Le client n'a pas laissé de commentaire.MILDRED W. | Expérience générale
The only thing you need to know is that the owner, Ms. King is very responsive, kind, and willing to help you in any way she can. If I could give her site and willingness to help a customer six stars I would. Wait, I can * * * * * *Walter G. | Expérience générale
MerciCASSANDRA B. | Premières impressions
The customer service representative Eric who checked me in at the store site was very helpful. The previous night I spoke with a customer service representative by phone in the U-Haul call center and in speaking with him I requested if I could extend my truck return time at no charge and he assured me that that would not be a problem. he offered to extend my time to 5 PM with no charge. I clarified with him that there would be no charge and he assured me it was a courtesy and there would be no charge. When I arrived at the store apparently that conversation with the call center had not been noted on my account and the system charge me $54 for the time extension Eric was very helpful and courteous and rectifying the problem for me and helping me to choose a storage unit that suited my needs. He was also helpful and getting the truck maneuvered to where I could unload easily. Eric is a very helpful courteous and respectful customer service representative. Thank you Eric!Nathan H. | Premières impressions
Everything went smooth sailing..inexpensive. wish alot more places be this good with the prices..yes I really enjoyed my uhaul and I love my storage as well..ANNEKA G. | Premières impressions
N/arashawn r. | Expérience générale
I only give an above average because when I took my items out of storage they were filled with rat feces and I had all bins with lids, they nibbled on my brand new dining table and it was blankets.Annissa R. | Expérience générale
BienABDUL RAZAK K. | Expérience générale
Good serviceABDUL RAZAK K. | Premières impressions
All good.. ThanksJAIRO M. | Expérience générale
Helpful crewDAVID G. | Expérience générale
I have at least $8000 in damaged/destroyed items due to water leakage and rat infestation.....I will be contacting UHaul Corporate as the response "we fixed our rat problem" warranted more notice!!AARON L. | Expérience générale
All of the staff were very helpful and pleasantStuart M. | Premières impressions
A lot of dust and pollen got into the room I had.Alwayne A. | Expérience générale
Unfortunately we discovered rodent pellets through most of our things. A lot of which was irreparably damaged as a result so NO I wouldn't recommend ANYONE patronize this establishment.Michael W. | Expérience générale
All my mattresses were in mattress bags purchased from I haul and they were all damaged with mold due to water. Also upon moving my things out of storage a dead rat was found in my itemsheidi d. | Expérience générale
Refund process was extremely cumbersome, I will not use UHaul againKaren F. | Expérience générale
Very professional, knowledgeable, and timely in all phases of this reservation process.ELLIS M. | Réservation
Worst storage facility EVER! . It's a mice infested storage facility. The employees are very unprofessional, even the president. We have a pending claim and the claims adjuster can't get a call back.Naomi C. | Expérience générale
My storage units were full of mice droppings and mice had gotten into my boxed items and transferred to my new home.This is just one complaint ofa few but it would take my word count over the limit.Michael M. | Expérience générale
Your manager was very caring and friendly. Made suggestions that were helpful. Smooth and quick service.Donna V. | Réservation
The Manager was very helpful and the deliveries and storage worked out great.andy s. | Expérience générale
This store has always taken care of my needs. Over the 13 years I lived in Benton Harbor I had the occasion to use it's services several times with the latest (and last) being a one way to Texas.George H. | Expérience générale
Collaborated with me to verify I have the appropriate size storage unit for my needs. Did not try to oversell me on products or services. Excellent customer focus and service.Bev K. | Réservation
Everything was set up two days prior to arrival and all information was ready and entered correctly. We started to move into the space about 10 minutes after arrival.andy s. | Réservation
I had a loss of close to 200$, the rats in this facility mad most of my stuff useless. I have used public storage for 3 months and it was just awesome. When I told the store incharge he was not botherVarun K. | Expérience générale
Services supplémentaires à cet emplacement
Nous avons la plus grande sélection de camions neufs!
Nos remorques fermées et ouvertes sont offertes à partir de 14,95 $!
Nous offrons la plus grande couverture en Amérique du Nord!
Nous expédions à l'autre bout de la ville et à l'autre bout du monde!
Nous vendons des centaines de produits qui facilitent les déménagements!
U-Haul est l'installateur numéro 1 d'attaches de remorque en Amérique du Nord.
Propane service delivered straight to your door!
Nous offrons la plus grande sélection de l'industrie!