Keep doing what you're doing.
william N.Customer Reviews for U-Haul Moving & Storage of Binghamton
Testimonials From Recent Customers
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Excellent service
joe C.Thank you very much
DENNIS M.Everything is great the way it is there
Kristen A.Not a darn thing!
Patrick C.Was a little expressive, my mattress didn't fit in my SUV so I tried to rent a truck or van. Online said a van was only available 5 hours from when I looked but after talking to a second employee I was able to get a truck to use. I went 10 miles from pulling out to pulling back into the DEPO. Was less then 45 minutes and cost $40
Ryan C.Great experience
Dan M.However, trucks should be better maintained for safety issues.
Lucinda W.Car had the low tire pressure warning light on when I got in the car. I told the employee about it but he said don't worry about. I asked if he wanted to check the tire pressure and he said all the cars are checked when they are returned. Also, this was not the location I made my original reservation with it. I got a call the day before asking if I could use this location because there was a concern the person before me might not return the car in time. The uhaul person said it was only 9 miles farther. I said it's going to cost me more in mileage. She then offered to credit the mileage. I then said ok. When I went to pick up the car the next day the employee at the location had no idea that was offered. He eventually did give me a credit for the mileage when I returned the car. Why did she say she was entering the credit on my account when she never did?
Mitchell F.Nothing---the staff was very efficient and friendly. I would use this again and recommend it to friends. .
Cheryl M.Great staff. I highly recommend this location.
Eileen D.cant very very poor service felt SCAMMED
Charles O.Drop off staff members were helpful.
Khaleeq S.The service and the overall experience was amazing. I highly recommend this place and the friendly staff
Mercedes F.Very easy process!
Taylor S.Excellent service by knowledgeable, well trained personnel. Both pick up and return were seamless, quick,easy. U Haul is the best vehicle rental business of any I have ever used,
KEN B.Had to wait over 2 hours for my truck in a vacant dirt lot, had to make a dozen phone calls to U-Haul. Worst experience ever
Robert O.My third rental in the last year. Each time the windshield (inside) is absolutely filthy. Obviously, wiped with a dirty towel. When the sun hits the dirty windshiels it is almost impossible to see because of the dirty streaks
RONALDD S.the people i worked with there were friendly and professional...
David L.I've rented here before, easy and friendly staff. The manager has been there for quite a while, he runs things well. Caleb helped me at the pick up and drop off, very efficient and friendly. Merci
Douglas W.The car trailer is very nice to use
Michael M.Cant think of anything you did a great job.
GREGORY M.Friendly helpful staff.
Daniel K.The fellow that runs the Chenango st office, went out of his way, but corporate is a little out of touch. I had a 20 foot scheduled, then they've aid nope, then they wanted to get into a 26 which at gas prices I didn't want. But to make a long story short, the Chenango st guy, went out of his way to get me home. I thank him.
Randy M.Only two minor things, when I went out to the truck I was told to bring it back at a 1/4 tank but it was empty and there was only ONE guy at the counter and he was working hard but had a line of people. Also, the inside liner the rubber thing around the door kept falling off. But the employees were really nice, helpful and pleasant to deal with.
Amy K.I tried the phone check in and out. Its easier to go in.
Dawn S.The app is buggy
Bronwyn L.Sales attendant was extremely helpful and courteous first thing in the morning. Van drove well, did the job I needed well Only complaint was that the van had clearly had a smoker in it recently and some pet hair on the passenger side - I am allergic to both, but I managed, so no accusation, just a note for the future.
JohnH S.Faster phone service otherwise everyone and everything was excellent.
Leslie A.The back of the truck had dirt in it and I had to sweep it out before using it. When I picked up the truck there was only one person working and had to wait over 20 minutes to pick up the truck. However the one person working remained calm and eventually worked out the computer problem he was having.
Christopher C.Excellent service and equipment. Also UHaul was able to extend my time after I got stuck in a late spring snow storm.
DEAN W.I only use this location they are fast friendly and 99 % have what need when I need it! Uhaul is the best I wish you rented dump trailers
LANCEE H.Only recommend because it's the only return location in town. I initially went to Front St. which is listed as a drop off, not, they sent me to Chenango St…I missed them being open by 3 minutes. The Dropbox is confusing in regard to the website drop off online procedure, got no email notification that it was even recognized.
sue C.The truck was disgusting! The doors and steering wheel were sticky, there was a film over all the windows. The truck smelled like a ash tray, when I got home I had to change my clothes cause I smelled like cigarettes and The outside of the truck also looked like it hasn't been washed in weeks
lindsey F.George was a great representative of uhaul facility. Helped with knowledge and getting trailer attached to vehicle.
CYNTHIA R.I have been renting from the same location for more then 10 years always great service and Excellent experience. However this time I rented a pickup paid for the whole day. I was told that they had a rental at 1pm could I get the truck back early? I called at 12,05 pm to tell them I was running late but I have the truck back by 1pm. The location did not answer your main office did. The young lady told me there would be an additional charge for late return. I told her I was returning the truck early so it could be rented again and that you would make more than 32$ on that rental... She said it did not matter.
Tom N.The truck box did leak during a rain storm on our mattress and box spring
Barbara Z.I have not yet received my receipt for my rental via email. A receipt would be great.
Stephen W.I waited about 8 minutes before anyone acknowledged that I was there. Otherwise the process was smooth :-).
Alexander B.Location very small. Not the easiest to get around with a trailer. People were helpful and nice
Ralph M.Keep up the good work
Rasheedah F.Really helpful and very understanding of my complicated situation. Merci.
Carolyn S. | Expérience généralethe manager was amazing so where all employees
Ernest S. | Expérience généraleThe ceiling insulation was coming down it was late and I didn’t feel like switching units
Michelle J. | Premières impressionsI found the storage unit to be to small and the ceiling as damaged! I cancelled the storage space yesterday after I left the location and spoke to Lisa a representative and now received this text message. I did not move in, but I would still recommend Uhaul. Now I have been waiting almost 1/2 hour for customer service to confirm my constellation.
ruth i. | Premières impressionsThe woman that helped me was very very nice. She answered all my questions, she slowed me the unit. It was so easy for me and I am very grateful.
Angela P. | Premières impressionsThe service the representative gave me was very professional and friendly I would recommend family and friends to use there company
Doreatha M. | Premières impressionsAfter making a reservation one month before and leaving my credit card, I arrived to find out u had no units left. After carrying on that I wasn't leaving after I had a reservation they found me a unit and charged me for a larger space then I originally booked!!!!! Get rid of the rat traps every five feet and rat poison in the hallways. Doesn't make for a warm and fuzzy atmosphere!!!!! Why take reservations when they clearly mean nothing!!!!!
Lisa E. | Expérience généraleHeight of the rooms is very helpful. An awning over the doors would be useful for when it rains. The metal grating over the drain needs to be much stronger to withstand carts full of heavy items. It was hard to roll over it.
Connie S. | Premières impressionsThe staff is friendly and knowledgeable. The facility is clean and maintained. I've used the storage for 2 years now and will be back again in the spring.
janice f. | Expérience généraleManager and staff courteous and friendly.
Caretta G. | Expérience généraleGood experience
Victor S. | Expérience généraleemployees were quite helpful showing us how to use the access cards and where our storage unit was located. very courteous and respectful. I would definitely use them again.
Mary O. | Expérience généraleGreat customer service!!
Caretta G. | Premières impressionsHappy to have chosen this u-haul facility
Brett W. | Expérience généraleNo comment
Joshua B. | Expérience généraleNicest place in the area to store things
TIM D. | Expérience généraleThe experience has been a very good one. I have the storage area until January 14th. It is very affordable. Merci!
Edward C. | Premières impressionsGot billed long after left locker, door to lockers didn't actually work so needed employee to gain access. Wouldn't call back after they corporate said they would.
Ethan B. | Expérience généraleJames, the manager, made the experience easy and pleasant. I will definitely rent with you again.
janice f. | Expérience généraleGreat service
Brian O. | Premières impressionsIt was ok
Sarah C. | Expérience généraleEasy to use and excellent help
Brian U. | Expérience généralereally nice help
steve m. | Expérience généraleAlways friendly and customer service oriented.
chad c. | Expérience généraleJames Roe runs a good facility; have rented storage space before for my daughters college stuff and never had a problem
Richard L. | Expérience généralei only would worry about my daughter being there alone as it seems like a predator could hide there
wendy c. | Expérience généraleThe younger person working there is rude, does not respect customers and their time. I called the day I rented to complain. Merci
Maria D. | Premières impressionsceilings falling down in unit. mildew smell, floor covered with damaged sheetrock, ceiling insulation falling down, holes in walls. unit not fit to store outdoor equipment let alone personal items
Brian F. | Expérience généraleQuick and easy. Excellent Rep. and storage review. Great service.
Steven C. | Premières impressionsAwesome
taisha o. | Premières impressionsThe staff at this particular U-Haul were extremely helpful,friendly and understanding. I would definitely recommend this U-Haul storage facility. The manager and workers did an above excellent job.
Widline G. | Expérience généraleGreat service and protection of my things I had stored there
Anthony V. | Expérience généraleThe person who assisted my daughter and I was very helpful
Richard L. | Premières impressionsStaff is always friendly and helpful.
Cathi G. | RéservationI will always use this company.
zakari a. | Réservationjust WAY to hot
susan s. | Expérience généraleExcellent service à la clientèle.
john w. | Expérience généraleHi my experience at u haul was a little bit bad it looked like somebody climed in an too several items from me whom ever was next door to me.I'm good tho I won't ever rent storage from y'all again.
LISA V. | Expérience générale