Customer Reviews for U-Haul Moving & Storage of Bloomington

9 588 évaluations

8901 Lyndale Ave S   Bloomington, MN 55420

(952) 881-8101

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm

Services dans cet établissement :

Pour nous contacter

(952) 881-8101

8901 Lyndale Ave S
Bloomington, MN 55420

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm
  • Inspection gratuite du remorquage
  • Propane payable à la pompe
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher

Évaluation :
5

Le client n'a pas laissé de commentaire.

Julie P. 
Évaluation :
5

The pickup truck I rented was in decent condition however it smelled so badly from cigarette smoke inside that it gave me a headache and made my eyes water.

julianna D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

garrett C. 
Évaluation :
5

Efficient, friendly, helpful service.

tayler B. 
Évaluation :
5

Very smooth process.

Russell O. 
Évaluation :
3

Location was short-staffed which led to a long wait. None of the additional equipment (dolly, furniture pads) were in the trailer so we had to go back. The good news is once we got through the line the workers were efficient, and when we came back for the missing items, they took care of us right away. Ultimately we were satisfied with out experience, though we did experience a significant and stressful delay at the start of our day.

Katharine H. 
Évaluation :
4

Cost per mile is too high

Robert H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

alex E. 
Évaluation :
5

Customer service was perfect and easy to use trailer!

kathryn N. 
Évaluation :
5

The truck felt like it was going to fall apart. Only reason I didn't go back was cause I had gotten on the highway already before I notice it was that bad.

Yvette B. 
Évaluation :
1

Unorganized and when we returned The trailer they made me disconnect and drop the trailer without any assistance. I have never had this before

MARCEL D. 
Évaluation :
4

I only had to drop off the trailer I had rented. The drop off center is located on one side of the street and you have to then go across the street in order to find a person to check you out. The new building is great looking but there should always be someone at the old building where you drop off or pick up equipment to help you out.

Michael J. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Dana C. 
Évaluation :
5

The location's commitment to customer service excellence is impressive.

Steve M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Abdurahaman S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Dean M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Gregory M. 
Évaluation :
5

i was impressed with the whole process and the staff - they were great.

Janelle F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mohamed K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Justin N. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Ignacio M. 
Évaluation :
5

Check out the Front end especially steering !!!

mike L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Chase C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KEITH M. 
Évaluation :
5

The gentleman that checked us in for our rental was exceptional. He was knowledgeable, courteous and very helpful.

Steve S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Matthew T. 
Évaluation :
5

Drop off was very easy and quick. Staff was very attentive.

Charles D. 
Évaluation :
5

Great service! Robust and well maintained equipment. Well done!

Jason R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jessica S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

David C. 
Évaluation :
5

Staff was great. Friendly and efficient.

BRIAN L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael A. 
Évaluation :
4

The corporate office made a mistake and changed the vehicle type for my reservation without notifying me. The gentleman that helped straighten it out in the store was amazing. He did everything in his power to address the situation and turn it into a positive experience. An amazing employee with a great customer care attitude!

David B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Paul W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

jacki S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

David P. 
Évaluation :
5

Joe at the 89th and Lyndale U-Haul location in Bloomington Minnesota was especially helpful, extremely professional and personable when I arrived to pick up my rental U-Haul for a house move. Grateful to him for his exemplary customer service.

Katie H. 
Évaluation :
4

I received the van with a flat tire. Only noticed a few miles down the road when I motorist stopped me and told me. It was 8psi. Had to bring it to a station and pay to have to filled up to complete my task. Then I was nickel and dimed for fuel. Was charged for 3 gallons but nobody offered to compensate my for my time and money with the tire. Other than that the facility was beautiful and the truck was in good condition

blake R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Daniel W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

robert P. 
Évaluation :
5

Staff was very friendly and helpful.

Steve S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Luke G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jeffrey M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Melia S. 
Évaluation :
5

Overall rating was 99 %

Mohammed F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Quintin A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

WILLIAM W. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Gage C. 
Évaluation :
5

I have always had a good experience at this location. The staff are friendly and very attentive. I would recommend them to my friends.

Michael S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kristi M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jonathan A. 
Évaluation :
5

Very smooth operation

Eric P. 
Évaluation :
3

The drop off location didnt have my truck on record. My entire moving experience with Uhaul was tainted by their shitty computer and reservation system.

Peter H. 
Évaluation :
5

Over all very good experience with u haul.

lee H. 
Évaluation :
3

Overall it was a convienent experience. Interior of Uhaul had a strong oder and dog food scattered, but we were able to get what we needed done. Average, but average was what we needed.

Daniel B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sue G. 
Évaluation :
5

Employees were great to work with

Jacqueline M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Gary A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Nicola E. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Josiah W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ruendy L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

James D. 
Évaluation :
5

N/a

ANDREW S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mitchell B. 
Évaluation :
2

The truck was unsafe. The transmission was bad. The truck would not go into fourth gear. The location overcharged me. I asked for 6 moving pads, they charged me for 12. I used 1 furniture dolly and they charged me for two. These are small fees, but so irritating. The people who helped me were friendly, but now I question their honesty.

John V. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Greg R. 
Évaluation :
5

Could have give me a notice before the extra costs like charging miles and fuel compensation because those surcharges cost more than the rental rates I got in the first confirmation receipt

Khoi D. 
Évaluation :
2

My issue is with uhaul as a company. I specifically called when I booked the reservation, to say that I was paying for my daughter's truck and to make sure she wouldn't need to do anything other than show up with her license. I was told that was all she would need to do. I entered my credit card and the two driver's names into the reservation info. When she showed up to rent the truck they said they could not give it to her because it wasn't paid for and the credit card info was not in the system. I had to stop my work day and call U-Haul since they told her they could not take my card info over the phone and that I had to call the 800 number. The guy at the 800 number said no problem, he would get it taken care of. He tried to take my card and said he couldn't enter it because the local U-Haul place had the reservation open so I needed to get them to close it. I texted my daughter, they said they would close it. The guy on the phone tried again and said he had no idea why but he wasn't able to input my credit card number. He said he would transfer me to customer service. I said I could not wait ANOTHER 20 minutes, he said they were available right away. As soon as he transferred me, it said hold times were 20 minutes. The guy at the local place could tell it was a complete cluster fuck and got his manager to approve taking the card from us over the phone. An EXTREMELY stressful start to a long day of packing and driving through the night. My daughter said the local people were nice and were trying to help, so the rating was more about the ridiculousness of the company and not the individuals who worked at the Bloomington location. Truck was clean but service light came on partway through trip which was stressful. Straps on dolly did not stay tight.

Jaden S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Nicola E. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Linda B. 
Évaluation :
5

Wonderful and helpful, courteous staff

David R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Charisse C. 
Évaluation :
5

Great help from the first call to set up the rental, through the desk help/checkout and then easy return. The overall experience and price was perfect!

William W. 
Évaluation :
4

The gentlemen in the lot that assisted me with the trailer was amazing. Great attitude and confirmed I was go to go when leaving, and very gracious when I returned the trailer. I wish I had asked his name because he definitely deserves recognition for his awesome customer service

James W. 
Évaluation :
5

Rien

Juan V. 
Évaluation :
5

The return process was a bit confusing both for me and another customer but it worked out.

Eric T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sandra M.  |  Premières impressions 
Évaluation :
3

The people were great to work with, your equipment is junk

James D. 
Évaluation :
4

Add a quick link to check in procedure, and once done receive a Checkin complete message with final charges.

ALAN S. 
Évaluation :
2

Put the boxes I order in the truck when I am about to come get it. I had to improvise because by the time I got it home and figured out my boxes I ordered werent in the trunk, it was too late

Tayt E. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Nicola E. 
Évaluation :
5

The young man associate that helped me check then was very helpful and professional ! Very pleasant customer service! I give him 10 Stars !!

deborah l.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

David M.  |  Premières impressions 
Évaluation :
5

All was good. Fast check out with all instructions needed. Easy check in and courteous employees all the way through. Reasons I keep coming back to this location for all my truck hauling needs

dean B. 
Évaluation :
3

This location is somewhere I'm gonna return to just cause of location. But it sucks. I didnt have 2 dolly's like requested but they gave me appliance dolly. Fuel was at 1/16 to start so had to immediately get fuel. Lock on back of uhaul didnt work after they told me theres a lock on it so I didnt buy when I was in the store. Had to make a detour later to get a lock. Little stuff like that....

Bonnie T. 
Évaluation :
5

Very helpful in working with my need to pick up truck before normal business hours. Much appreciated!

Thomas H. 
Évaluation :
5

I especially liked the young man that helped me with the hole storage and truck rental prices very friendly and helpful.

MARUT S.  |  Expérience générale 
Évaluation :
5

Excellent

KODJO D. 
Évaluation :
2

There needs to be signage that clearly communicates where to go to drop off the equipment. The sign at one location says, "Returns" but there is nobody there. I had to search for a person who told me to go to a different location. I went to the different location and the guy told me to go BACK to the first place where he would meet me. This is definitely needs to be improved.

Wendy H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

James S. 
Évaluation :
5

Staff was extremely helpful and professional.

Douglas K. 
Évaluation :
5

Excellent service on pickup and drop off - thank you

ChrisDobesh D. 
Évaluation :
1

The truck was so dirty and very old to use.

Lameck G. 
Évaluation :
5

The check in was smooth and the personal was very professional. The checkout was very unprofessional and very confusing. I brought my 6X12 trailer back to the location and couldn't lift the trailer off the hitch. I called the office and the gentleman said they had no one to help. I ended getting the trailer off and went to the office. There were two gentlemen were sitting at the desk with no customers. The trailer is fantastic but I think the check in process is very confusing.

John D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

James P. 
Évaluation :
5

The staff was great and very helpful hooking up and taking off the trailer. Merci.

Andrea R. 
Évaluation :
5

Always great help from this crew on renting anything. Top notch.

Willie W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Bruce Z. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

suhaib H. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

David H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Akram B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Nicola E. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Tyler J. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

JORGE U. 
Évaluation :
5

Excellent service à la clientèle

Ashley R.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kristal K.  |  Expérience générale 
Évaluation :
5

Excellent service

KIMBERLY B.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

joseph d.  |  Premières impressions 
Évaluation :
4

Only problem in-counted was several times key card did not let me in and had to seek help from office personnel

paul c.  |  Expérience générale 
Évaluation :
5

I used this facility when I moved up here from out of state. I would highly recommend this UHaul facility to anyone. Very easy to use and convenient. Less costly than some others. The staff here is FANTASTIC! Especially Patty and Griffin who went out of their way to help me. Well done!! Thank you so much!!

Nicki M.  |  Expérience générale 
Évaluation :
4

desk staff were difficult to understand and did not explain lease trrms vlearly -- tpld us it would all be clear when we read lease on electronic board and read printed pages if same. But print font was soooo tiny it really was not possible to read words on papers. u- haul really needs better presentation of its customer lease agreement. in several instances your lease omits major sections of Minnesota's Self Torage statute provisions -- like notice that certain ' exempt" personal property I s always accessable and removable from rental unit- clotjing, yools of trade, personal papers ,& records and other items ennumerated in the statute. Other tenant rights are also omitted from explicit inclusion in lease. While U Haul staff are friendky and helpful, the basic tenant- landlord relationship is not well presented in the current composition of the lease.

Brook M.  |  Premières impressions 
Évaluation :
5

No tengo ningun comentario Todo fue rapido , facil y entendible. Muy amable la persona que me atendio..!!

Gerardo S.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Chuck G.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Charles H.  |  Online Move In 
Évaluation :
2

Bloomington U-haul charged crazy fees because they had us on automatic billing, something messed up with their payment system. I called multiples times to get a manager.. I even called corporate, and no one could seem to help me remove the fees from their mess up!? Needless to say, I am glad to be done with this u-haul… and their security systems are always messed up!!!!! We would check in and it would still trigger the alarm. Even their employees would say "oh, it's been happening a lot"… this is a brand new facility. Awful experience.

Kelsey W.  |  Expérience générale 
Évaluation :
5

reservation system was a little confusing

bill m.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

william r.  |  Premières impressions 
Évaluation :
5

This is my 3rd time renting a vehicle from the Lyndale location in the past 2 years. I also rented 4 times from the Nicollet Avenue location in Minneapolis during the same timeframe. I was a short term rental landlord that is selling properties that have been fully furnished. I have sold lots, moved lots to a garage and now rented a storage unit from you. It was good timing. Thanks for the good deal.

STEVEN W.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Maria M.  |  Online Move In 
Évaluation :
5

Clean secure spaces. Great people working at that location.

william r.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

sally j.  |  Expérience générale 
Évaluation :
5

All the employees were super helpful, and the facility was super clean!

Michelle O.  |  Premières impressions 
Évaluation :
5

I arrived and was greeted warmly, and when I said I had a reservation he immediately said "Are you Michael?," and when I said yes he he asked me how my day was going. I was very impressed with his professionalism and his personable manner. He made sure I understood the difference between a utility and appliance dolly citing sometimes that people confuse the two. The vehicle was clean and ran well. This was totally a great experience thank you.

michael s.  |  Premières impressions 
Évaluation :
1

Griffin the young man that helped out was more than knowledgeable and willing to help me out and gave me great advise and was very patient with me 🙏 thank you

MARUT S.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

wendy r.  |  Premières impressions 
Évaluation :
5

I am beyond thankful for the workers and owner at this location! I ran into a couple personal difficulties that were in no form their responsibility to help me but they went above and BEYOND just to help me during tough times. They were willing to help a complete stranger in need. I'm amazed!

AMBER R.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Matthew C.  |  Expérience générale 
Évaluation :
5

Ya’ll we’re excellent

David M.  |  Premières impressions 
Évaluation :
5

Team members were great to work with, very helpful !!

Nicki M.  |  Premières impressions 
Évaluation :
4

Griffin did a GREAT job getting me checked-in and comfortable with the security features. Appreciate the easy move-in access & cleanliness. Do wish access hours were longer, especially on the weekend, but also understand security needs to be maintained.

DJ A.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

sally j.  |  Premières impressions 
Évaluation :
5

Everyone was friendly and helpful, I've been doing business with Uhaul for years!

COLETTE RENA B.  |  Premières impressions 
Évaluation :
5

Tim the location-branch manager, & his friendly and helpful crew are the best team I've ever experienced, with at any storage or rental especially Public Storage!⭐⭐⭐⭐⭐⭐⭐⭐⭐⭐

Steven M.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mohanad J.  |  Expérience générale 
Évaluation :
5

Tim A was such a pleasant youngman. Came upset and this man was so patient and helpful. Thank you for understanding while I was dealing with my brother situation. Unit is brand new

Fatmata V.  |  Premières impressions 
Évaluation :
5

Excellent customer service!!

Jennifer N.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Jessica W.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael D.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jan S.  |  Premières impressions 
Évaluation :
4

Tim was great! Very helpful and pleasant to work with! I will highly recommend to family and friends!

Julie y.  |  Premières impressions 
Évaluation :
5

Everyone was so nice and accommodating. Super respectful staff which was greatly appreciated on a hard day I was having. Bonus was the huge dollies at door storage that made moving into storage fast and convenient!

Beth H.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Ruby K.  |  Premières impressions 
Non les évaluations ont été soumises pour cet établissement.

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