Customer Reviews for U-Haul Moving & Storage of Boise

7 503 évaluations

1121 N Orchard St   Boise, ID 83706
(S Of Fairview Av)

(208) 377-3040

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm
Heures d'ouverture spéciales
  • 7/4/2022: 7h00 am à 5h00 pm

Services dans cet établissement :

Pour nous contacter

(208) 377-3040

1121 N Orchard St
Boise, ID 83706
(S Of Fairview Av)

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm
Heures d'ouverture spéciales
  • 7/4/2022: 7h00 am à 5h00 pm
  • Inspection gratuite du remorquage
  • Propane payable à la pompe
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

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Évaluation :
5

Le client n'a pas laissé de commentaire.

Melinda C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jeanette F. 
Évaluation :
5

Booking and picking up the Uhaul was super simple and efficient. The staff was super helpful and professional.

SARAH Z. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ryan J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sheryl M. 
Évaluation :
1

Rented 3 trucks/vans in the last week. Contactless pickup applied zero times, and they forgot at least one dolly every time. Will definitely not use this location in the future.

ADAM A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tony C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Lewis D. 
Évaluation :
5

Great job!

RICHARD JOHN P. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Alexandra E. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

James S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Paul G. 
Évaluation :
1

I was charged an extra $150 for returning the trailer late because I was in the hospital halfway between my pickup location and my destination. I called to let them know the circumstances and was told there wouldn't be any extra fees due since it was out of my control.

Melissa M. 
Évaluation :
5

No improvement needed. Good location with welcoming, pleasant, and helpful team members. Great experience, overall. Merci.

Ernest P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jeff K. 
Évaluation :
5

Van and his team at the Orchard location are great to work wlith. They provide good customer service by being polite, professional, and prompt. The Orchard Street location is always my first choice for UHaul rentals.

Ed S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Stephen K. 
Évaluation :
1

I WAS SCHEDULED TO GO TO ONE LOCATION AND THEN WHEN I GOT THERE WITH UHAULS OUTSIDE BUT THEY SAID NOPE THEY DON'T DO IT. THEN RUSH MODE AND STRESS MODE FINALLY WAS ABLE TO FIND ANOTHER OPEN LOCATION THAT LATE AT NIGHT, BUT ALL UNNESSASSARY STRESS.

Charel D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Shilo P. 
Évaluation :
5

Drop off was a breeze

Shilo P. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Nicholas S.  |  Expérience générale 
Évaluation :
4

wait times for counter staff were a bit long, my assistant wasn't sure how to do things, but got it done, so A for effort.

Wayne H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Shannon S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Adam L. 
Évaluation :
5

Very friendly. Very efficient.

Jacob R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Anthony M. 
Évaluation :
5

Don't know if it's something you monitor. Pickup smelled like someone was smoking in it. I smelled it but it would not keep me from renting again

JoAnn A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Dragan S. 
Évaluation :
2

No help hooking up trailer, it's strictly a do-it-yourself procedure. Why would I rent again from them when there are so many helpful franchises in Nampa.

Judd K E. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Faith L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Colene H.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Richard B. 
Évaluation :
3

Biggest problem is customer service. I spent 20 mins on hold just trying to rent a truck. When I arrived to pick up the truck I had to wait in a line and watched several employees walk into the customer service area, look around and leave. It seems companies are more worried about making money that customer service is a thing of the past.

chris D. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Erica B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jeffery B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

TREVOR M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

gloria D. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Robert I. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jennifer B. 
Évaluation :
5

You guys rocked it thank you so much

MICHAEL N. 
Évaluation :
5

Van and Luke were very accommodating to our needs. Very kind and courtesy.

DENISE H. 
Évaluation :
5

Trailer worked perfectly for what I needed.

David J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Robin F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Scott P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Steve L. 
Évaluation :
5

Great experience!

Abhilash D. 
Évaluation :
5

Fast and easy. Time is money 💰

Kyle A. 
Évaluation :
5

The experience with the employees was excellent and the trailer was in good shape. However, the tires were very low on tread - to the point of being unsafe. That issue needs to be addressed before it's loaned again.

Patricia L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Alaina K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Alaina K. 
Évaluation :
4

Fast and accommodating.

Bernie C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Nathan S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ROBERT R. 
Évaluation :
3

The van didn't have an a/c so that was rough

Naomi R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ed T. 
Évaluation :
5

Not much. Everything g was great including how brief this survey was. The staff was incredible. No long wait times in phone. Everything promised was delivered.

robert S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Erik H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Katherine L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Randi O. 
Évaluation :
5

I need a receipt emailed to me ASAP. The train was going out on the truck.

BRIAN O. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Krystina M. 
Évaluation :
4

Not first , or second choice for pick up

David P. 
Évaluation :
1

Get mature employees that know and can do their job

Elizabeth M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Gayle M. 
Évaluation :
5

The only issue I had was trying to rent a storage space at the same location I returned the truck to I made an online reservation for storage unit when I arrived at the location they did not have one in that size ready for me they explained that the reservation just put me in a queue but not actually reserved a space so I had to go to a different storage place for storage unit other than that my experience was wonderful

TANNER A. 
Évaluation :
3

The truck was not completely clean - mostly but not quite. The front end alignment was out of adjustment - it pulled to the right. A user manual on the truck would have been helpful. There were features on the truck that we had to go looking for. For example, there are buttons on the gear shift lever that looked like cruise controls, but but we never did discover how to turn cruise control on. The truck (a 10' van) got excellent gas mileage of 15,3 miles per gallon over approximately 1800 miles. It also had excellent power - we did not get slowed down on the hills.

Michael W. 
Évaluation :
5

Service was excellent, only complaint is when we returned the trailer after normal business hours we called the phone number as directed and was on hold for such an extended time that we tried the chat with a rep and that was worse so we were unable to speak with any one.

William S. 
Évaluation :
5

Not a thing! I would like to give a big thank you to Van Dempsey and Angel- both are wonderful people, and so, so helpful!

Heather R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Timothy S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Blaine B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Robin W. 
Évaluation :
5

Bien

Gus C. 
Évaluation :
5

Good job !

Gus C. 
Évaluation :
1

Poor customer service, phone wait times to get ahold of anyone are about 30 minutes, equipment was great

Gus A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Anthony N. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Aaron C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Aaron C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jenny N. 
Évaluation :
4

Manager was very accommodating. Highly recommend

Raul G. 
Évaluation :
5

They quickly took care of my rental needs. Philv

Phil V. 
Évaluation :
5

Super Service

Guenter D. 
Évaluation :
1

My experience was the worst it could have ever been you guys over charged me by almost 100$ u you guys have me 3 different charges for no reason I specified when I picked it up I would only need it for a couple hours and you guys charged me for 2 days for no reason then you guys charged me for 2 different trailers when I told you guys I just wanted change And when I realized you guys basically stole my money and I called the uhal I was a bit upset because of the issue and then the guy threatened me that he would hang up and not help me but my wife who speaks English well said are you trying to streal are money and then he changed his attitude Basically I felt like he wouldn't have helped me if my wife didn't say somthing then after that he told my wife and I that we had to fix the problem by going to are bank and that does not make sense when the guy admitted that his employees over charged us and messed up but he still wanted us to fix the problem by are self even though it was not are fault this experience was horrible and sick I will probably go leave a bad review on google as well

BASSAM A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Douglas R. 
Évaluation :
5

Van was super professional and extremely courteous. I made an error and without hesitation he was able accommodate me and was happy to do it. I don't experience this often enough. If I'm ever in need of a Uhaul, I will absolutely go out of my way to go to this location again. I would have been in a bad way had not it been for Van happen for me. I am super appreciative of him and Jack (I think) out slinging trucks in the pouring rain on a holiday. Best team I've seen in awhile. Thank you again, Joel.

Joel W. 
Évaluation :
5

Staff was very friendly and helpful.

Kelley P. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Melanie C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

James N. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jordan N. 
Évaluation :
2

I had a reservation for 10am, and arrived at that time to pick up the trailer, but ended up waiting in line for almost 45 minutes. The staff appeared to be working hard, but it also seemed like there were inefficiencies, poor communication between indoor and outdoor staff, and a general lack of organization that slowed things way down. I would recommend having all the reservation documents printed ahead of time, with the vehicle location on the lot verified and keys ready to go as an opening task. Improve communication between reception and outdoor staffâ€"have reception pass customers off to outdoor staff, rather than have them leave the counter and take customers outside. For simple reservations or ones where customers have already provided all the needed info online, have some kind of rapid check out system where they don't need to wait in line to get everything. Also the staff member I spoke to who was trying to get me checked out also seemed to be in charge of manning some kind of chat system on the computer, and was trying to get answers to a customer question that had been submitted there while also trying to get me checked out. It slowed everything downâ€"I would remove that responsibility. Again, the staff was courteous and appeared to be working hard, but the system in place seems to be making their jobs a lot harder and some customers in line with me were understandably frustrated.

Erin M. 
Évaluation :
5

Personnel amical

David M. 
Évaluation :
5

The 26' truck that I ordered perform as I hoped it would. I think the estimate of 10 mpg is overstated.

Gary S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Melissa H. 
Évaluation :
4

When people reserve equipment to use with their rental make sure to set it aside and don't give away and tell people they are first come first serve. If that is the case don't even take reservations

Jeff J. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

John P. 
Évaluation :
3

Unfortunately again the system did not keep my original request for storage even though they were reserved. Luckily they had another unit about the right size, but in a completely different building from the other - frustrating.

Gilbert L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Betty S. 
Évaluation :
5

The co workers were professional friendly and nice to deal with.

Catherine C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JOHN K. 
Évaluation :
5

Staff were courteous, competent and efficient. The wait was kind of long because there was only one person at the desk but I know there is a labor shortage so I don't hold that against you.

Martin J. 
Évaluation :
3

Our customer service representative was the same person at pick up and drop off. He was sarcastic and overall rude. The gas tanks should be full at pick up . Having to guess gas mileage and attempt to fill the tank back to 3/8 is unnecessary and a waste of time for an already busy stressful move.

Chasity S. 
Évaluation :
2

Truck was in poor shape. Glad I was not going far. Staff was of little help. Probably would not5 use this location again.

Alfred S. 
Évaluation :
5

Very friendly and helpful employees

Philip M. 
Évaluation :
5

They went above and beyond for me,I had one of the best experience

DAVID N.  |  Premières impressions 
Évaluation :
3

I really liked the storage unit very nice and tidy but I did not like the stairs that I had to climb up and down to get to it.

Stephanie M.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Paula C.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kyle S.  |  Online Move In 
Évaluation :
5

Chris the manager and his team. @ the Orchard street location in Boise Idaho went above and beyond for me. They are friendly, courteous, and always willing to help with anything. Thank you!!

Denise G.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Laura D.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Fawn W.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Lindsey B.  |  Expérience générale 
Évaluation :
5

Staff went above protocol to helping me. Thank u

Joshua D.  |  Premières impressions 
Évaluation :
5

The staff was extremely nice and helpful

Rebecca r.  |  Expérience générale 
Évaluation :
5

Doesn't get any easier to rent and everyone is super friendly. Need I say more?

Ronald W.  |  Online Move In 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Amber R.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MATT K.  |  Expérience générale 
Évaluation :
5

Excellent Management and world class customer service .Every employee was helpful manager to last employee

Jerald M.  |  Premières impressions 
Évaluation :
5

I just can't afford you guys racing the prices next month so I don't know what I'm going to do

BRANDY H.  |  Premières impressions 
Évaluation :
3

Price for the unit was excessive. When I first reserved the unit they screwed up my reservation and I was left dragging a trailer around for 2 days working trying to get it straightened out.

Brandon B.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

William R.  |  Premières impressions 
Évaluation :
1

I won't be moving in to the unit until the 17th of january. When I was renting my truck the online process said that I can move into the unit on the 17th of january. After filling out the paperwork however it said I had to move in on the day I completed the paperwork aka the 5th of January. Why would it start me renting a unit on the 5th when I asked for the 17th? Essentially I'm paying for days that I'm not using. Extremely displeased.

Dominic B.  |  Online Move In 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Rodney B.  |  Expérience générale 
Évaluation :
5

I really appreciated having this extra space for a couple years and felt good about having my possessions secure in your facility. I just moved and trying to save some money by bringing that stuff home and getting rid of some stuff, but I'd definitely use your facility in the future or recommend it to others who need climate-controlled storage solutions.

Jason S.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael S.  |  Expérience générale 
Évaluation :
5

Everything went smoothly and the staff was easy to work with. Kris, the manager, did his job superbly! He was very knowledgeable and he went to great lengths to make my stay easy and stress free. If I ever need storage again this will be my "come to"place!

Patricia S.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

anaia m.  |  Premières impressions 
Évaluation :
5

I rented a storage locker from the orchard street location in boise for a year and a half. They were always helpful and curteous, gave great customer service. When my payments got behind they worked with me to get a satisfactory agreement to close out my unit and get my belongings so i didnt lose them to auction. Would definately use again.

Tiffany T.  |  Expérience générale 
Évaluation :
5

I will be moving things in tomorrow, but expect the same quality and service I have known for many years primarily in Dallas, Fort Worth, Denver, Memphis, Tulsa and other cities for long-term projects. Many of my items will be coming from a competitor where they were the only option for the past few months. Climate Controlled Storage has been slow in coming to Boise.

SANDRA P.  |  Premières impressions 
Évaluation :
5

Clean, secure, facility! Love everything else this location has to offer as well such as propane, dumpster services, and the "give and take" location in the storage unit!

Megan L.  |  Premières impressions 
Évaluation :
4

The only issue I had was: one of my units Would not report being closed and locked when I was finished with it. I said I could not log out. When I reported this to the office they said everything was fine. And it would be fixed (twice). The real issue was that when I came back log in and removed the lock from my unit an ear piercing alarm would sound for about 3 minutes. Just grew to expect it

Richard M.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tammy O.  |  Premières impressions 
Évaluation :
5

Clean facility friendly service great place to store your things.

Dwayne H.  |  Premières impressions 
Évaluation :
2

We have no complaints about the location or the manager on duty. He was very helpful and kind. My dissatisfaction is purely with U-Haul as a company. We reserved (over the phone and with a credit card) a 10x10x10 interior unit over a month in advance of when we would need it. A day before we were to move in, a U-Haul representative called to confirm our reservation. A couple of days later when I logged into my U-Haul account to view my reservation and figure out how to access it, I noticed I had no current reservations. I could see a "past order" with the confirmation number that tied to what I thought was my existing reservation. I called the service line and waited on hold for 45 minutes. When I finally spoke with an agent, she told me that there was no record of my reservation, not even my email or my name, in the system. I was baffled. She spent another 30 minutes trying to figure out why we weren't in the system. Finally, I decided to print off all of the email confirmations that I had that would indicate we had indeed reserved a storage unit at this facility and take them to the storage location. When we arrived, the manager who was working promptly recognized the issue and let us know that there was not a 10x10x10 unit available and the best he could do was a 5x10x10. Essentially, he confirmed for us that the reservation means nothing and the units are first come first served. I would have never relied on this as a storage solution had I known we were not guaranteed the unit we reserved with our credit card. We found this to be completely unacceptable and believe U-Haul should make it much clearer to potential renters that the unit they have reserved may or may not be available to them when they need it. Again, my complaint is not with this Orchard St facility, just the company's rental policies.

Erin N.  |  Premières impressions 
Évaluation :
5

Thx for a quality experience.

PAUL M.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jerry M.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Hana N.  |  Expérience générale 
Évaluation :
5

Daniel was very helpful and professional. A great rep for your company.

ron k.  |  Premières impressions 
Évaluation :
4

Location is excellent and the parking was easy to manuver with a large truck and car in tow. plenty of room to back and load/unload and the carts to carry items to and from are very helpful. The people that work there, especially Shane, knowledgeable and very helpful. However, every single associate I had to deal with was GREAT!

wendy r.  |  Online Move In 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Stephen D.  |  Expérience générale 
Évaluation :
4

could be a little cheaper. The girl at the office was super helpful. she gave me quotes for a truck vs U-box

Brandon D.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Richard M.  |  Expérience générale 
Évaluation :
5

wonderful facility - safe and clean and the staff was exceptional

Vernon C.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Robert H.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Dana J.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Connie M.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Amy S.  |  Premières impressions 
Évaluation :
5

Very clean facility & friendly staff. Secure with alarmed building and unit doors. Easy access.

RENA S.  |  Premières impressions 
Évaluation :
5

My storage unit was outdoors so I was worried about weather and bugs, but I didn't have any of that.

Erika W.  |  Expérience générale 
Évaluation :
5

❤❤❤

katelyn s.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Lester B.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Connie M.  |  Premières impressions 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Ian W.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Austin R.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Paula C.  |  Premières impressions 
Évaluation :
5

The floor in the storage unit was very clean.

Dan B.  |  Expérience générale 
Évaluation :
5

Amanda & Shane went above & beyond.

Mike H.  |  Premières impressions 
Évaluation :
5

I cannot say enough about the staff here. They have been so helpful ... I had been through some tough times during the COVID epidemic . The staff here worked with me , it was clear to me that they did not want me to lose all my belongings I already lost so much this is not a sob story Just life. I just want to say these guys are really great thanks again! Van, Christie you guys are great I'll give you five stars!

Cari A.  |  Expérience générale 
Évaluation :
5

Very pleased and would recommend this storage facility. Merci.

Karen S.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

andreas k.  |  Expérience générale 
Évaluation :
2

I also rented a tow dolly from Uhaul a few weeks ago, and the staff was very considerate. When you need assistance during a frustrating and stressful time, it's a relief to have someone who is kind and is willing to go the extra mile to help. That's Uhaul!

LYNN D.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

rick h.  |  Premières impressions 
Évaluation :
5

They went above and beyond to help by phone while we were in another state and the great service continued when we arrived in person.

KEVIN M.  |  Premières impressions 
Évaluation :
1

I reserved space for my daughter's move out from college several weeks in advance of the time needed. When I arrived I was told that the space was no longer available and that they had tried to contact me, but there was no contact information on my record. I know that Uhaul has my email since I have received confirmation. They proceeded to offer me a larger unit for more money -- one for 3x as much! Additionally, the room they finally found for me was in an older building with no elevator on the 2nd floor. No thank you! Clearly there is a breakdown in the communication between Uhaul and it's franchises. Why was my contact information not shared? If it had been, I could have more easily found another spot. Since my daughter was one of the last to move out, finding another space was a scramble. The staff, while friendly were not able to assist in resolving the problem, which could have been easily resolved by offering me a short-term lease on larger space at same cost.

Kimberly J.  |  Premières impressions 
Évaluation :
5

Excellent service, easy access, excellent equipment help

BYRON D F.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Katheren C.  |  Expérience générale 
Évaluation :
5

Very secure, accessible and clean. No worries about care and condition of furniture and other goods with the climate controlled storage conditions. Outstanding storage conditions and service.

Willis N.  |  Expérience générale 
Évaluation :
5

I simply could not be happier with my experience! I was able to book on-line and get in after hours without any trouble. The security features on the unit were the icing on the cake. Unit was clean, well lit and staff was super friendly & helpful. Will definitely return if I need storage again.Fantastic. Merci.

DAVID R.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Debra A.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Lene O.  |  Online Move In 
Évaluation :
5

Good facilities, vehicle and customer service, thanks.

PAUL M.  |  Premières impressions 
Évaluation :
5

Staff were extremely helpful and super friendly. Every staff member was understanding and willing to be flexible with our situation. Merci!

Taylor E.  |  Expérience générale 
Évaluation :
5

Every person I interacted with was kind and helpful. Thank you for your help this past year and a half. I learned that it is simpler to store items on ground level, instead of up steep stairs!

Megan G.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ALFREDO A.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JON L.  |  Premières impressions 
Évaluation :
5

We had only used the storage for a couple months, but it was great! Temp control was perfect, everything was accessable, and there was an employee there every time cleaning! She was also at the ready to help or answer any questions. Thanks so much for a great storage experience! Good job!

Joli F.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Jim F.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Camille T.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Robin C.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Andrew R.  |  Expérience générale 
Évaluation :
5

The staff is amazing, helpful and friendly.

Frances Z.  |  Expérience générale 
Évaluation :
5

Every Uhaul employee I encountered was very helpful. The indoor storage facility was immaculately clean and I felt very safe while using it (which has not always been the case with storage i've used).

Rosemary M.  |  Expérience générale 
Évaluation :
4

There was only one minor issue and that was that the unit itself was pitch black. Since it was part of your own grading criteria I feel the need to mention it. The only way to see anything in the unit was with a flashlight.

Charles P.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Aspen H.  |  Expérience générale 
Évaluation :
5

Kristen and her staff were so very helpful, prompt, and flexible. Made our move so easy!!!

Frances Z.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael M.  |  Premières impressions 
Évaluation :
1

Charged me 3 times on move in when 1st month was supposed to be free! Took forever to credit my account. Mistake by employee was only credited twice! Had to dispute with bank. Continued renting with them for over 2 years. Never heard of any issue. Made me pay for the employees mistake that was disputed by bank at move out. Terrible company. No one was helpful in remedying this. Corporate blamed on Boise, Boise blamed on Corporate. No accountability!

Amanda C.  |  Expérience générale 
Évaluation :
5

I've used this place multiple times. Great place to store my records as it's heated.

jason h.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jim F.  |  Premières impressions 
Évaluation :
5

All my experiences with U Haul have been positive. Quality products, good inventory, good advice. Storage was a service I did not know about until I needed it. Helped me out big time for a reasonable price.

cary b.  |  Expérience générale 
Évaluation :
5

Kristin is so professional and really knows what she is doing, customer service! I felt confident leaving my home under her care.

sierra s.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

eleanor Rae t.  |  Premières impressions 
Évaluation :
4

We had problems with our truck, the windshield wipers didn't work, and the gear shift was off. Also, it took 4 1/2 hours between three of us trying to reach U Haul by phone, when we were on the 890-mile drive. U Haul compensated by giving us one more free rent on one of the storage units, and gave us $120 coupon to put towards the other one. The staff at the office were great and very helpful!

Bonnie S.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Junior Achievement O.  |  Premières impressions 
Évaluation :
4

Wish customers could have access 24/7 but I understand.

maritza r.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kay R.  |  Expérience générale 
Évaluation :
5

They were really nice and helpful

aaron c.  |  Premières impressions 
Évaluation :
5

Kristin and the entire staff super friendly and helpful!

Ursula S.  |  Expérience générale 
Évaluation :
3

NOTHING UNSUAL

BYRON D F.  |  Premières impressions 
Évaluation :
5

Cleanest storage place I have ever been to!!!! Everyone that works there is very nice also.

KRISTIN B.  |  Expérience générale 
Évaluation :
5

All the staff have been professional and courteous. I definitely do recommend the Orchard U-Haul facility and will use those services in the future. Thank you. Jon R. Wilson

Jon W.  |  Expérience générale 
Évaluation :
5

Never any issues, always felt our stored items were safe. Ultimately, we opted to move closer as we now live over a half-hour away. I would consider returning here if we relocated back into Boise.

Shawn J.  |  Expérience générale 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Nicholas B.  |  Premières impressions 
Évaluation :
3

For a 4*4*10 the suggestion of it wasn't the best for a studio or a two bedroom as furniture would barely fit even if your bedroom breaks down. Since my storage is down in the basement it was hard to move the furniture with no cars or elevators. Overall, the staff is really nice but the storage itself does its job it just didn't have a stable ground which made it had to store my boxes.

Karen A.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Cecilia T.  |  Expérience générale 
Évaluation :
5

Kristen clearly runs a tight ship, but she was out there leading by example. I was highly impressed with her, and her team upheld her service standards well.

ashley w.  |  Premières impressions 
Évaluation :
2

You guys would've gotten five stars if I would've actually been honestly informed of the fact that the access hours absolutely suck... Prior to my signing of the agreement, I asked if it was 24 hour access, and he said yes... then, upon showing me the unit, answering my question again, he said " Oh, not these ones. These are accessible during our open business hours." This is an outrageously enormous inconvenience for me. This was the only day I could move my belongings to storage. Due to working a full day shift, 7:00am to 7:00pm gives me about 20 minutes to do any moving... I have to be out by Saturday at Noon, and I just have to consider my stuff as a donation. I'm really disappointed in this specific business location. My family has used U-Haul for years, and they weren't ever lied to or manipulated like this... Why me?

Tyler M.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KAREN M.  |  Expérience générale 
Évaluation :
5

Love this place! The general manager there was really friendly and helpful

Tim E.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Adam C.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Summer D.  |  Expérience générale 
Évaluation :
1

I felt like I was strong armed into getting my unit 2 weeks early. With the "virus" going around I was told my online reservation may not be available when I needed it on 3/31/2020. The rep called me and had me check in 2 weeks early so I didnt loose the storage I reserved?....what's the point in the reservation then? This was completely unfair and infeel likening was robbed being forced to get the unit early so it wasn't "reserved" for someone else....complete bs

Ryan L.  |  Premières impressions 
Évaluation :
5

We reserved a unit but had to move up the move in date as our daughter is in college and is being sent home. This office not only accommodated us, but they called us back a few times to help us get registered over the phone so our daughter could start moving in. They really went above and beyond. Plus we get a free month of storage because of the virus. We deeply appreciate that.

Meagan F.  |  Premières impressions 
Évaluation :
5

The staff was very polite and helpful.

takisha p.  |  Premières impressions 
Évaluation :
5

Kristen was extremely helpful and friendly. Appreciated her help.

Adam C.  |  Premières impressions 
Évaluation :
5

The only problem is parking and ease of access to the units. If you park in the designated parking area you have to walk 20 feet to the stairs that are towards the back of the dock then through the doors and around that middle section to the back where the stairs are then to your unit. Not terribly convenient. And often it's colder in the storage room than outside

Bill B.  |  Expérience générale 
Évaluation :
5

The staff always made me feel welcomed and always recognized me. Always went above and beyond to assist me. Greatest employee's I've ever had the privilege of working with for the past two years of any establishment. Shout out to Kristen Porter.

Luis G.  |  Expérience générale 
Évaluation :
5

s/o

Idaho Public Employees Association (.  |  Expérience générale 
Évaluation :
5

The service was great at this location. Anytime I called or stopped by they were always ready to help. The best experience I have had U Haul.

Michelle S.  |  Expérience générale 
Évaluation :
5

Great experience with this facility and staff. Had my unit for a year and a half. No issues and very zombies

Amanda D.  |  Expérience générale 
Évaluation :
5

Thanks

Melissa R.  |  Expérience générale 
Évaluation :
5

Fast and easy set up. The team was great!

Joyce A.  |  Premières impressions 
Évaluation :
1

I only needed a storage unit for a short time. My unit renewed on Dec 13th but I was out yesterday Dec 23 but the office wouldn't give me a pro rated amount back for the remainder of the month.

Lyndell t.  |  Expérience générale 
Évaluation :