Évaluations des clients U-Haul Moving & Storage of Boise

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Témoignages des clients récents de U-Haul Moving & Storage of Boise

Cote générale :

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Danny M.
Évaluation :

Lowe your prices

Steven D.
Évaluation :

It's not the location but Uhaul's pricing policy on fuel usage. We used the truck for 9 miles and were charged $12 for fuel. Not a lot of money but ridiculous that they don't have a legitimate per mile fuel pricing policy. Won't be using UHaul again.

James B.
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Le client n'a pas laissé de commentaire.

Daniel W.
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Le client n'a pas laissé de commentaire.

nicholas C.
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Le client n'a pas laissé de commentaire.

DANNY M.
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Le client n'a pas laissé de commentaire.

Walter B.
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Le client n'a pas laissé de commentaire.

Joli F. | Expérience générale |
Évaluation :

We had only used the storage for a couple months, but it was great! Temp control was perfect, everything was accessable, and there was an employee there every time cleaning! She was also at the ready to help or answer any questions. Thanks so much for a great storage experience! Good job!

DOUGLAS B.
Évaluation :

Le client n'a pas laissé de commentaire.

Jodi O.
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No improvements. Everything went well for me.

LAUREN F.
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Le client n'a pas laissé de commentaire.

JODY B.
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Le client n'a pas laissé de commentaire.

Sadie S.
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Great customer service! Thank you!

Christopher M.
Évaluation :

no complaints. service people at this location processed refunds for missing equipment and were accommodating.

Jim F. | Expérience générale |
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Le client n'a pas laissé de commentaire.

JAMES F.
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Le client n'a pas laissé de commentaire.

Laurie W.
Évaluation :

Everything from supplies to truck to movers was easy to schedule and went smoothly.

Gregg C.
Évaluation :

Le client n'a pas laissé de commentaire.

Jody H.
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Le client n'a pas laissé de commentaire.

BRETT B.
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Le client n'a pas laissé de commentaire.

alexandra B.
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Le client n'a pas laissé de commentaire.

MICHAEL M.
Évaluation :

Everything was great and all the staff were awesome to deal with!

DANIELLE H.
Évaluation :

Very helpful

Cody W.
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Le client n'a pas laissé de commentaire.

Tyler C.
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Easy return! Thanks!

DARCY H.
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Le client n'a pas laissé de commentaire.

weronika G.
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The service at the Boise location was amazing! The staff was very friendly and extremely helpful in answering multiple questions throughout the process.

Camille T. | Expérience générale |
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Le client n'a pas laissé de commentaire.

Tracy S.
Évaluation :

I reserved the truck to pick up at 8am when I arrived and followed the pickup instructions there was no lock box on the vehicle reserved. Had to wait over an hour for the location to open and was received with rude response from the location manager. I lost an hour worth of payment to the company I hired to help me move while they waited an hour for me to arrive with the rented vehicle.

PETER F.
Évaluation :

I was surprised that the company rent receiver and ball for trailer. Most equipment rentals do.

VINIT P.
Évaluation :

NOTHING,EVERY THING FINE

Jeff C.
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Excellent and very fast customer service!

BRADLEY R.
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Le client n'a pas laissé de commentaire.

Marc F.
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I have rented one way many times and always had enough miles to get the move done. This time there wasn't and it was disappointing

Jeffrey S.
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Le client n'a pas laissé de commentaire.

stacy S.
Évaluation :

I was told that they would not charge the card used to make the reservation that I would have to make sure the person picking up and dropping off would be charged. This was a lie

adam K.
Évaluation :

Le client n'a pas laissé de commentaire.

Robin C. | Expérience générale |
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Le client n'a pas laissé de commentaire.

Gabrielle C.
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Le client n'a pas laissé de commentaire.

Lee N.
Évaluation :

Nothing. Drop off was smooth and easy, service was quick and courteous.

Andrew R. | Expérience générale |
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Le client n'a pas laissé de commentaire.

Jack A.
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Le client n'a pas laissé de commentaire.

MIRSAD R.
Évaluation :

Thanks guys

Brandon Y.
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Very easy

Liam E.
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Le client n'a pas laissé de commentaire.

Michael M.
Évaluation :

Very dissatisfied with how was treated at this location employee was very rude and unhelpful was told mile rate was .35cents a mile when I directly asked employee Is what I was told and found out when I brought truck back that it was 99.cents a mile ,if I knew it was a dollar smile wouldn't have made a few extra trips in truck based my budget on the .35cents I was told by employee and when I returned truck and was told amount I owed was a lot more then it should have been explained to different employee what I had been told on mileage she wasn't hearing it and was very rude refused to even hear me out, like I was some kid making story up to get a better deal or something. I'm going to pay the difference they say I owe for mileage even thou uhaul's employee stated a dIfferent mileage rate When I picked up truck but I will never use there services again more so not because of the mileage misunderstanding but the employee was rude and disrespectful and not understanding or helpful what so ever lost my business due to this.

RHONDA K.
Évaluation :

Nothing I had a wonderful experience at the u-haul on Orchard st. They where very helpfull and had me up and going in no time.

RICK M.
Évaluation :

The employees at this location were great, I showed a little early for my scheduled time and they had me taken care of in a very short time. They were great.

YOUNG K.
Évaluation :

종업원은친절하고 신속히 일처리해주었으나 차량 청소상태가안좋았음

Christopher C.
Évaluation :

I reserved a 6x12 trailer over the phone 3 weeks in advance because I had a 8.5' couch that I was moving as part of a move of 600 miles. The day before I picked up the trailer, U-Haul called and said the 6x12 was not available, I could only get a 5x8. This forced me to put the couch in my pickup and the 5x8 was not large enough for all our other items, making the move very stressful. I find this completely unacceptable and ridiculous. I will do my best to avoid patronizing U-Haul in the future.

Aaron P.
Évaluation :

Le client n'a pas laissé de commentaire.

Frances Z. | Expérience générale |
Évaluation :

The staff is amazing, helpful and friendly.

Bruce C.
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Le client n'a pas laissé de commentaire.

Kelly M.
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It was a good experience overall! Thank you Merry Christmas!

KENNETH O.
Évaluation :

My son has done an annual Christmas giving tree for several years focusing on rural families. We have used several vehicles loaded in the past. We thought we would try your trailer this year and it was great. One vehicle and it was not cramped. Awesome Thanks

Rosemary M. | Expérience générale |
Évaluation :

Every Uhaul employee I encountered was very helpful. The indoor storage facility was immaculately clean and I felt very safe while using it (which has not always been the case with storage i’ve used).

Ben W.
Évaluation :

We were charged for blankets that weren't used. The cab of the 15' truck smelled like cigarettes.

Charles P. | Expérience générale |
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There was only one minor issue and that was that the unit itself was pitch black. Since it was part of your own grading criteria I feel the need to mention it. The only way to see anything in the unit was with a flashlight.

LON L.
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Reserving thru another store helped; staff was friendly and helpful; equipment was fine; return was easy; location is not convenient to freeway exits; otherwise all was fine.

Aspen H. | Expérience générale |
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Le client n'a pas laissé de commentaire.

Frances Z. | Premières impressions |
Évaluation :

Kristen and her staff were so very helpful, prompt, and flexible. Made our move so easy!!!

John K.
Évaluation :

The Office could be marked better.

Bobbett G.
Évaluation :

Trying to get the uhal checked in after hours was painful. I had to leave the truck idleing for 15 to 20 minutes to get the pics done because my phone died. That being said everyone i worked with wss great.

Bradley T.
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Le client n'a pas laissé de commentaire.

James K.
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Le client n'a pas laissé de commentaire.

GLEN LEROY H.
Évaluation :

Nice!

Michael M. | Premières impressions |
Évaluation :

Le client n'a pas laissé de commentaire.

Amanda C. | Expérience générale |
Évaluation :

Charged me 3 times on move in when 1st month was supposed to be free! Took forever to credit my account. Mistake by employee was only credited twice! Had to dispute with bank. Continued renting with them for over 2 years. Never heard of any issue. Made me pay for the employees mistake that was disputed by bank at move out. Terrible company. No one was helpful in remedying this. Corporate blamed on Boise, Boise blamed on Corporate. No accountability!

jason h. | Expérience générale |
Évaluation :

I've used this place multiple times. Great place to store my records as it's heated.

consulate of M.
Évaluation :

Le client n'a pas laissé de commentaire.

Martin C.
Évaluation :

Nothing to report. It was nice to be able to get a truck quickly for a single haul. I appreciated the service, and I will use U-Hall again!

Edward J.
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Le client n'a pas laissé de commentaire.

EMILANO M.
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Le client n'a pas laissé de commentaire.

Philip M.
Évaluation :

Surprisingly clean and organized. Fast and courteous service.

Zachary H.
Évaluation :

I don't recall the names of the lady that helped me at the desk during pickup and the gentleman that checked my truck in when I dropped off but they were both very kind, helpful, and professional.

HOLLY K.
Évaluation :

So helpful! I so appreciate your attention to detail and helping me find my invoices! Holly Sue Kerns Blue Cross of Idaho

Markus D.
Évaluation :

Le client n'a pas laissé de commentaire.

Daniel M.
Évaluation :

Le client n'a pas laissé de commentaire.

Jim F. | Premières impressions |
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Le client n'a pas laissé de commentaire.

CHRISTOPER KEATI D.
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Le client n'a pas laissé de commentaire.

George B.
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Le client n'a pas laissé de commentaire.

GARY C.
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Le client n'a pas laissé de commentaire.

Jeffrey D.
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Le client n'a pas laissé de commentaire.

Marlyn B.
Évaluation :

Representative, Van, assisted me with my rental. He was extremely pleasant, friendly, and thorough! He provided the best customer experience from beginning to end.

Jenny D.
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Le client n'a pas laissé de commentaire.

Yue L.
Évaluation :

Le client n'a pas laissé de commentaire.

ROGER A V.
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People were friendly and very helpful in getting my rental contract completed quickly and the trailer connected quickly. No change recommended.

ROBERT R.
Évaluation :

The manager and the crew at this store are always so service oriented. Always a pleasant experience.

ROBERT D.
Évaluation :

Le client n'a pas laissé de commentaire.

KATHY R.
Évaluation :

Kristen, Dan, and Van ( on close out) were friendly and easy to work with. ( customer service on the 800 numbers gave different answers when I called them 3 times). The cargo van drive great. The cruise control stopped 2 times on the way back and gave that feedback. I will rent again in the next month.

SCOTT L.
Évaluation :

Faster checkout

Dominic M.
Évaluation :

Outside guy tried to charge me $175 for damages when there wasn't any. Inside guy waived them when he inspected and saw no issues.

ROBERT H.
Évaluation :

Le client n'a pas laissé de commentaire.

David L.
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Le client n'a pas laissé de commentaire.

Richard L.
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Le client n'a pas laissé de commentaire.

George D.
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Le client n'a pas laissé de commentaire.

SIDNEY A.
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Le client n'a pas laissé de commentaire.

Loren M.
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Le client n'a pas laissé de commentaire.

Andrew C.
Évaluation :

Le client n'a pas laissé de commentaire.

THOMAS A.
Évaluation :

The location didn't have the size truck I had reserved. They gave me a larger truck at the same rate and also gave me a 50 dollar rebate. The employees on duty on Saturday morning October 17 went above and beyond my expectations. I really appreciated their efforts. GREAT JOB!!!

benjamin B.
Évaluation :

I don't blame the location. The process was just a pain. We selected the no contact option and for some reason had to do it in person AND on a mobile device.

Scott D.
Évaluation :

Everyone was professional and helpful. Keep doing what they are doing.

Colleen M.
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Le client n'a pas laissé de commentaire.

Valerie B.
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Le client n'a pas laissé de commentaire.

Ashley W.
Évaluation :

After hours drop off. Very easy

Andrew K.
Évaluation :

Le client n'a pas laissé de commentaire.

cary b. | Expérience générale |
Évaluation :

All my experiences with U Haul have been positive. Quality products, good inventory, good advice. Storage was a service I did not know about until I needed it. Helped me out big time for a reasonable price.

Kori W.
Évaluation :

Le client n'a pas laissé de commentaire.

LAWRENCE A.
Évaluation :

I have always had a good experience here.

Donald S.
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Le client n'a pas laissé de commentaire.

Henry F.
Évaluation :

Impressed how quick the drop off was, very friendly staff

Charlie E.
Évaluation :

Help fix the return steps...the web page errors out and could cause people to be charged when they shouldn't be...otherwise keep up the awesome job...the employee that worked with us was awesome!

Paul G.
Évaluation :

Le client n'a pas laissé de commentaire.

Tina Y.
Évaluation :

Le client n'a pas laissé de commentaire.

William C.
Évaluation :

Great service. Quick check in time and even quicker check out. Didn't even have to go inside. Used them to install a hitch on my car. Did a great job with that too. I've moved a little farther from this location but I'll use them again.

sierra s. | Premières impressions |
Évaluation :

Kristin is so professional and really knows what she is doing, customer service! I felt confident leaving my home under her care.

eleanor Rae t. | Premières impressions |
Évaluation :

Le client n'a pas laissé de commentaire.

Bonnie S. | Expérience générale |
Évaluation :

We had problems with our truck, the windshield wipers didn't work, and the gear shift was off. Also, it took 4 1/2 hours between three of us trying to reach U Haul by phone, when we were on the 890-mile drive. U Haul compensated by giving us one more free rent on one of the storage units, and gave us $120 coupon to put towards the other one. The staff at the office were great and very helpful!

Junior Achievement O. | Premières impressions |
Évaluation :

Le client n'a pas laissé de commentaire.

maritza r. | Expérience générale |
Évaluation :

Wish customers could have access 24/7 but I understand.

Kay R. | Expérience générale |
Évaluation :

Le client n'a pas laissé de commentaire.

aaron c. | Premières impressions |
Évaluation :

They were really nice and helpful

Ursula S. | Expérience générale |
Évaluation :

Kristin and the entire staff super friendly and helpful!

BYRON D F. | Premières impressions |
Évaluation :

NOTHING UNSUAL

KRISTIN B. | Expérience générale |
Évaluation :

Cleanest storage place I have ever been to!!!! Everyone that works there is very nice also.

Jon W. | Expérience générale |
Évaluation :

All the staff have been professional and courteous. I definitely do recommend the Orchard U-Haul facility and will use those services in the future. Thank you. Jon R. Wilson

Shawn J. | Expérience générale |
Évaluation :

Never any issues, always felt our stored items were safe. Ultimately, we opted to move closer as we now live over a half-hour away. I would consider returning here if we relocated back into Boise.

Nicholas B. | Premières impressions |
Évaluation :

Le client n'a pas laissé de commentaire.

Karen A. | Premières impressions |
Évaluation :

For a 4*4*10 the suggestion of it wasn’t the best for a studio or a two bedroom as furniture would barely fit even if your bedroom breaks down. Since my storage is down in the basement it was hard to move the furniture with no cars or elevators. Overall, the staff is really nice but the storage itself does its job it just didn’t have a stable ground which made it had to store my boxes.

Cecilia T. | Expérience générale |
Évaluation :

Le client n'a pas laissé de commentaire.

ashley w. | Premières impressions |
Évaluation :

Kristen clearly runs a tight ship, but she was out there leading by example. I was highly impressed with her, and her team upheld her service standards well.

Tyler M. | Premières impressions |
Évaluation :

You guys would’ve gotten five stars if I would’ve actually been honestly informed of the fact that the access hours absolutely suck... Prior to my signing of the agreement, I asked if it was 24 hour access, and he said yes... then, upon showing me the unit, answering my question again, he said “ Oh, not these ones. These are accessible during our open business hours.” This is an outrageously enormous inconvenience for me. This was the only day I could move my belongings to storage. Due to working a full day shift, 7:00am to 7:00pm gives me about 20 minutes to do any moving... I have to be out by Saturday at Noon, and I just have to consider my stuff as a donation. I’m really disappointed in this specific business location. My family has used U-Haul for years, and they weren’t ever lied to or manipulated like this... Why me?

KAREN M. | Expérience générale |
Évaluation :

Le client n'a pas laissé de commentaire.

Tim E. | Premières impressions |
Évaluation :

Love this place! The general manager there was really friendly and helpful

Adam C. | Expérience générale |
Évaluation :

Le client n'a pas laissé de commentaire.

Summer D. | Expérience générale |
Évaluation :

Le client n'a pas laissé de commentaire.

Ryan L. | Premières impressions |
Évaluation :

I felt like I was strong armed into getting my unit 2 weeks early. With the "virus" going around I was told my online reservation may not be available when I needed it on 3/31/2020. The rep called me and had me check in 2 weeks early so I didnt loose the storage I reserved?....what's the point in the reservation then? This was completely unfair and infeel likening was robbed being forced to get the unit early so it wasn't "reserved" for someone else....complete bs

Meagan F. | Premières impressions |
Évaluation :

We reserved a unit but had to move up the move in date as our daughter is in college and is being sent home. This office not only accommodated us, but they called us back a few times to help us get registered over the phone so our daughter could start moving in. They really went above and beyond. Plus we get a free month of storage because of the virus. We deeply appreciate that.

takisha p. | Premières impressions |
Évaluation :

The staff was very polite and helpful.

Adam C. | Premières impressions |
Évaluation :

Kristen was extremely helpful and friendly. Appreciated her help.

Bill B. | Expérience générale |
Évaluation :

The only problem is parking and ease of access to the units. If you park in the designated parking area you have to walk 20 feet to the stairs that are towards the back of the dock then through the doors and around that middle section to the back where the stairs are then to your unit. Not terribly convenient. And often it’s colder in the storage room than outside

Luis G. | Expérience générale |
Évaluation :

The staff always made me feel welcomed and always recognized me. Always went above and beyond to assist me. Greatest employee’s I’ve ever had the privilege of working with for the past two years of any establishment. Shout out to Kristen Porter.

Idaho Public Employees Association (. | Expérience générale |
Évaluation :

n/a

Michelle S. | Expérience générale |
Évaluation :

The service was great at this location. Anytime I called or stopped by they were always ready to help. The best experience I have had U Haul.

Amanda D. | Expérience générale |
Évaluation :

Great experience with this facility and staff. Had my unit for a year and a half. No issues and very zombies

Melissa R. | Expérience générale |
Évaluation :

Thanks

Joyce A. | Premières impressions |
Évaluation :

Fast and easy set up. The team was great!

Lyndell t. | Expérience générale |
Évaluation :

I only needed a storage unit for a short time. My unit renewed on Dec 13th but I was out yesterday Dec 23 but the office wouldn't give me a pro rated amount back for the remainder of the month.

anne n. | Expérience générale |
Évaluation :

Thank you.

Marci M. | Expérience générale |
Évaluation :

Daniel and the rest of the staff made things easy and pleasant from the beginning. The service and friendliness were consistent for the two months that we had our storage unit. Highly recommend!

Loren C. | Premières impressions |
Évaluation :

Worked with the young man with blonde hair and cap. Very nice and very helpful.

David C. | Premières impressions |
Évaluation :

Staff were very friendly and professional!

Terra F. | Premières impressions |
Évaluation :

Mr Van Dempsey was pleasant and walked us through the process of our storage unit. A+

Corie G. | Expérience générale |
Évaluation :

Experienced very well

Anthony T. | Premières impressions |
Évaluation :

Charged more then the agreed upon price when I registered. Had to use the carpet to keep the door open while moving. Stairs to use we’re uneven and varied in height. Locker had broken floor.

Richard M. | Expérience générale |
Évaluation :

I smart, convenient way to move and store while transitioning your life

Suzanne B. | Expérience générale |
Évaluation :

Excellent service

Jennifer L. | Expérience générale |
Évaluation :

Ideal storage facility, couldn’t have been better!

Jenice M. | Premières impressions |
Évaluation :

Ryan was very friendly and helpful. Thank you!

Phillip C. | Expérience générale |
Évaluation :

Excellent customer service and a very friendly staff.

James S. | Expérience générale |
Évaluation :

Exceeded expectations.

Matt W. | Expérience générale |
Évaluation :

The light sensor on our isle would not turn on unless we walked very close. However, it seemed to work fine when be we moved out. It only had issues when moved in.

william l. | Expérience générale |
Évaluation :

Na

TAMI W. | Premières impressions |
Évaluation :

Chance was wonderful and most helpful!!! Moving is stressful and I was treated so well at this u-haul facility that it made my entire day!!!

Adelia G. | Expérience générale |
Évaluation :

Great storage facility

Troy L. | Expérience générale |
Évaluation :

Rented this unit for about 10 minutes. It still had goods in it when they showed it to me. They canceled my agreement and said they would get back to me. Never heard back after 3 days of trying.

chris m. | Expérience générale |
Évaluation :

.

Christina A. | Premières impressions |
Évaluation :

Very fast and friendly

roger l. | Expérience générale |
Évaluation :

We were very pleased.

Lisa M. | Expérience générale |
Évaluation :

Even if I didn't live in this part of Boise. I would use this facility just for how friendly and helpful the staff is.

Michael H. | Expérience générale |
Évaluation :

Sometimes the line wait is long.

Kelli R. | Expérience générale |
Évaluation :

Your staff is excellent. I mainly worked with the manager and she was so good. She was very helpful and informative. I have had 2 10X10 storage units at the Orchard location for over a year.

ED W. | Premières impressions |
Évaluation :

Great customer service. Storage area clean and maintained well.

VICKI W. | Expérience générale |
Évaluation :

My only complaint ( not really a complaint!) is that I paid for my April 2019 bill in full & moved out of your facility on 4/15. I believe offering a pro-rated bill would endear your customers more!

angela n. | Premières impressions |
Évaluation :

Kristen P. was very helpful and took the time to make sure we were all set. Thank you!

Michael G. | Premières impressions |
Évaluation :

The team at this location is professional and flexible!

eleesha b. | Expérience générale |
Évaluation :

The facility was always clean and well lit. We stored our stuff for 7 months and there was no dust and very little dirt when we moved out. All of the employees were friendly and easy to work with!

Dan S. | Expérience générale |
Évaluation :

The staff was very professional and friendly. The storage unit Provided was a “Van Body” type unit. Not accessible with vehicle and not at ground level. This was not explained at time of reservation

Chris R. | Expérience générale |
Évaluation :

The building was clean, well lit, and even smelled fresh and clean. Nice facility with carts for moving.

Sharon E. | Expérience générale |
Évaluation :

excellent facility. super friendly helpful staff

desean d. | Premières impressions |
Évaluation :

Excellent customer service! The Site manager (I believe Kristen, black haired lady, lol) is absolutely amazing, kind and helpful at fulfilling our best interest as a consumer! Best experience yet!

Brian A. | Premières impressions |
Évaluation :

Great experience. Helpful and even got a deal on storage. I hope I don’t have to move again, but if I do, I will choose Uhaul for my moving needs.

Jason Y. | Premières impressions |
Évaluation :

Thank you for everything nice to see that you just keep on getting better with time just need to work on your app a little more

Noah K. | Premières impressions |
Évaluation :

Kristen was very helpful and made sure my experience went as smooth as possible.

Sierra R. | Expérience générale |
Évaluation :

The employees at the Orchard location are very helpful and accommodating!!!

Mary V. | Expérience générale |
Évaluation :

The enitre staff was professional and very nice.

Jennifer L. | Réservation |
Évaluation :

Clean, safe facility. Helpful staff

Steven G. | Expérience générale |
Évaluation :

I moved to another storage facility closer to me and later hours of access.

Sierra R. | Réservation |
Évaluation :

Love the deals and reminder calls from the Orchard Location.

Nickole F. | Réservation |
Évaluation :

Couldn't have asked for better customer service

nicko g. | Expérience générale |
Évaluation :

Super helpful staff

Haley H. | Expérience générale |
Évaluation :

Great space, well maintained, should automatically have access to my unit 24/7 if I have a secured key. Shouldn’t have to request special permission for that.

Shawnvaya S. | Expérience générale |
Évaluation :

They were friendly and it was clean kinda slow at counter but great service

Hasan A. | Réservation |
Évaluation :

Good service

nanette w. | Réservation |
Évaluation :

I am so mad that my bank card is 160.00 over drawn because i was charged twice and i wan tmy money back asap

tom h. | Expérience générale |
Évaluation :

Good service. Thank you.

Michael S. | Réservation |
Évaluation :

Great facility!

Kelsey N. | Réservation |
Évaluation :

Your customer service rep was so friendly and helpful. He made me laugh a lot too, which I needed that day!! Thanks!

Holly E. | Expérience générale |
Évaluation :

Uhaul put a lock on my storage after me being 3 days late on a payment. I paid & they still wouldn’t take it off for 2 months & still wanted payment every month. I cancelled & it didn’t even get done.

Lauren M. | Expérience générale |
Évaluation :

Answer your phones! Everything else was great about this place, but no one EVER answers the phones, or returns phone calls.

KayCee B. | Expérience générale |
Évaluation :

While the facility was clean and secure, staff was rather unhelpful. Closing the unit was difficult and aggravating. Character limit prevents me from providing information.

si d. | Réservation |
Évaluation :

Good job Thanks and the next time I need your services I will consider you

MATT W. | Expérience générale |
Évaluation :

We do not live in Boise and they insisted we had to come in to cancel. We contacted customer service 8 times to cancel and they said they emailed the manager of the site and that they would call. they

Selina D. | Expérience générale |
Évaluation :

The staff is great however the setup on location is hard to navigate and not well marked also the access hours were very limited which was difficult to work around but it was very secure and clean.

Shawn J. | Réservation |
Évaluation :

Great service, walked me through accessing facility, plenty of unloading equipment to speed truck unloading.

renee b. | Réservation |
Évaluation :

Very helpful

colleen l. | Expérience générale |
Évaluation :

Van at the Orchard store always went above and beyond to be helpful...great attitude and always helpful! Thank you!

john m. | Expérience générale |
Évaluation :

They couldn't be nicer or more attentive to my needs. he GM Ashely, I believe, was very knowledgeable and helpful with issues I had. I rate them 5 stars Plus.. Thank You

Erin L. | Expérience générale |
Évaluation :

Used their U box option and it was absolutely well handled. Though usually busy with a bit of a line, the staff moved through quickly and efficiently and were very helpful to all needs.

donovan r. | Expérience générale |
Évaluation :

I believe policy states that monthly charges are not to be pro-rated - even on move out; however, I do not feel that being charged a complete month for 10 hours use in that period is justifiable.

John B. | Réservation |
Évaluation :

There's not adequate parking. You have so much stuff there parked everywhere you can't find a place to park. Difficult to find the office. t Terrible help. Assistant manager worst I've ever seen.

Penny G. | Expérience générale |
Évaluation :

Because of how busy the facility was I had to wait nearly 20 minutes to turn in my card and close out my account. One girl helping 3 customers.

Tom S. | Expérience générale |
Évaluation :

Friendly service.

Deana M. | Expérience générale |
Évaluation :

Very clean

Charles P. | Expérience générale |
Évaluation :

.

Andrew B. | Expérience générale |
Évaluation :

everything was clean .

ANDREW T. | Expérience générale |
Évaluation :

I set up autopay when I first signed the contract but I routinely got charged late fees for missing payments.

Merry A. | Expérience générale |
Évaluation :

Very kind neat and professsional. I would recommend people call first before heading down because it can get busy at times and even if there were 2X employees things take time to complete. Thanks!!

linda m. | Expérience générale |
Évaluation :

a little more expensive, but my belongings were well protected in a controlled temperature climate. Staff was always helpful & friendly.

Billie v. | Expérience générale |
Évaluation :

.

Timothy B. | Expérience générale |
Évaluation :

All the carts at the storage were missing, bathroom broken,

Chris R. | Expérience générale |
Évaluation :

All staff was super nice and helpful. No issues with storage. I'd use them again.

Christian V. | Expérience générale |
Évaluation :

TOTALLY DISAPPOINTED.

John A. | Expérience générale |
Évaluation :

The fire alarm went on 5 times while I was emptying my unit. It hurt my ears.

Elizabeth H. | Expérience générale |
Évaluation :

Friendly staff and clean facilities.

Non reviews have been submitted for this location.

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