Never any issues, always felt our stored items were safe. Ultimately, we opted to move closer as we now live over a half-hour away. I would consider returning here if we relocated back into Boise.

For a 4*4*10 the suggestion of it wasn’t the best for a studio or a two bedroom as furniture would barely fit even if your bedroom breaks down. Since my storage is down in the basement it was hard to move the furniture with no cars or elevators. Overall, the staff is really nice but the storage itself does its job it just didn’t have a stable ground which made it had to store my boxes.

Kristen clearly runs a tight ship, but she was out there leading by example. I was highly impressed with her, and her team upheld her service standards well.

You guys would’ve gotten five stars if I would’ve actually been honestly informed of the fact that the access hours absolutely suck... Prior to my signing of the agreement, I asked if it was 24 hour access, and he said yes... then, upon showing me the unit, answering my question again, he said “ Oh, not these ones. These are accessible during our open business hours.” This is an outrageously enormous inconvenience for me. This was the only day I could move my belongings to storage. Due to working a full day shift, 7:00am to 7:00pm gives me about 20 minutes to do any moving... I have to be out by Saturday at Noon, and I just have to consider my stuff as a donation. I’m really disappointed in this specific business location. My family has used U-Haul for years, and they weren’t ever lied to or manipulated like this... Why me?

Love this place! The general manager there was really friendly and helpful

I felt like I was strong armed into getting my unit 2 weeks early. With the "virus" going around I was told my online reservation may not be available when I needed it on 3/31/2020. The rep called me and had me check in 2 weeks early so I didnt loose the storage I reserved?....what's the point in the reservation then? This was completely unfair and infeel likening was robbed being forced to get the unit early so it wasn't "reserved" for someone else....complete bs

We reserved a unit but had to move up the move in date as our daughter is in college and is being sent home. This office not only accommodated us, but they called us back a few times to help us get registered over the phone so our daughter could start moving in. They really went above and beyond. Plus we get a free month of storage because of the virus. We deeply appreciate that.

The staff was very polite and helpful.

Kristen was extremely helpful and friendly. Appreciated her help.

The only problem is parking and ease of access to the units. If you park in the designated parking area you have to walk 20 feet to the stairs that are towards the back of the dock then through the doors and around that middle section to the back where the stairs are then to your unit. Not terribly convenient. And often it’s colder in the storage room than outside

The staff always made me feel welcomed and always recognized me. Always went above and beyond to assist me. Greatest employee’s I’ve ever had the privilege of working with for the past two years of any establishment. Shout out to Kristen Porter.

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The service was great at this location. Anytime I called or stopped by they were always ready to help. The best experience I have had U Haul.

Great experience with this facility and staff. Had my unit for a year and a half. No issues and very zombies

Thanks

Fast and easy set up. The team was great!

I only needed a storage unit for a short time. My unit renewed on Dec 13th but I was out yesterday Dec 23 but the office wouldn't give me a pro rated amount back for the remainder of the month.

Thank you.

Daniel and the rest of the staff made things easy and pleasant from the beginning. The service and friendliness were consistent for the two months that we had our storage unit. Highly recommend!

Worked with the young man with blonde hair and cap. Very nice and very helpful.