Customer Reviews for U-Haul Moving & Storage of Boise

Évaluation :

5

The co workers were professional friendly and nice to deal with.

Évaluation :

5

Staff were courteous, competent and efficient. The wait was kind of long because there was only one person at the desk but I know there is a labor shortage so I don't hold that against you.

Évaluation :

3

Our customer service representative was the same person at pick up and drop off. He was sarcastic and overall rude. The gas tanks should be full at pick up . Having to guess gas mileage and attempt to fill the tank back to 3/8 is unnecessary and a waste of time for an already busy stressful move.

Évaluation :

2

Truck was in poor shape. Glad I was not going far. Staff was of little help. Probably would not5 use this location again.

Évaluation :

5

Very friendly and helpful employees

Évaluation :

5

Friendly, professional and pleasant. I was in and out quickly.

Évaluation :

5

The customer service was very professional, thorough and hospitable.

Évaluation :

2

When I arrived at this location, the lady working the desk was more worried about talking to her friends than helping me. It took almost ten minutes just to check me in because she was talking to her friend while looking me up. She then was going to charge me almost double what it should have been because she had added items onto my order that I did not need. At the end, she handed me the keys to the vehicle with no instructions as to which vehicle it was or if there was anything I needed to do to before leaving the lot. When I got back, there is a place where you are supposed to park and wait in the vehicle for someone to come out and check it back in. After sitting in the vehicle for almost five minutes and nobody coming, I went inside the store. When I got there it was a different girl and she advised me to go back outside and just wait for someone to come. After about another two minutes, someone finally came and he was by far the most pleasant person I dealt with. Thank you Cameron, great customer service! Overall, I would not recommend this location to anyone. I have used this place many times in the past for both renting a truck and storage units and it is not the same as it once was…

Évaluation :

5

Great service when I picked up the unit and when I returned it. Excellent service, thank you!

Évaluation :

4

Staff is friendly and helpful. I have already recommended this particular U-Haul location to other people. This is my second time renting a truck. Each time my experience has been seamless.

Évaluation :

5

Drop off was very nice. We didn't even have to get out of the car. In and out. Very good crew.

Évaluation :

1

Giving them a poor as I had to wait an hour and a half for a no show at stone and tile on Vista in Boise. I had to walk home and get a ride to orchard.

Évaluation :

4

Although the location and rental was great, the after hours check-in process was bad. The app would not allow checkin neither would the web-based link either. We rented a trailer and it kept forcing me to enter gas and mileage usage. When I reached out to Uhaul for help I was told it was a 50 minute wait. At the end of a long moving day-not good.

Évaluation :

4

Please improve your app. I arrived last night after hours and tried to use the 24/7 app for the return. I was able to get through taking pictures, but then the app stalled and said I needed to upload photos for the odometer and the gas gauge. I had rented a trailer. I repeated all steps and spent 30 minutes at the Uhaul location. I called and waited on hold for 30 minutes for someone to tell me they could only note that I had called to report the trailer was returned on time. I ended up spending an hour to return the trailer.

Évaluation :

3

The staff was extremely rude, especially a staff member by the name of Cameron who wasn't even the person helping me, as his colleague mentioned, he was on one that day.

Évaluation :

5

Thank you for making moving easy! Excellent service à la clientèle.

Évaluation :

4

Staff was nice but not welcoming. Could be more approachable.

Évaluation :

5

Thanks for being so great

Évaluation :

4

Please have a person check over the vehicle with you. We returned the vehicle with the correct amount of gas but we were docked and charged for gas. It would be to have talked with someone when returning the vehicle. They only said thanks; we will send you your receipt.

Évaluation :

1

We were unable to drop off at a close location. This required extra time, extra mileage, and more gas to take it to the location specified by Uhaul.

Évaluation :

5

Staff was all very upbeat and helpful. This is the best uhaul facility I have ever been to in terms equipment and people but especially the people! I'm 57, I have been to uhaul facilities all across the country - this one is TOPS!!!

Évaluation :

5

Great staff! Chris helped me alot with getting me the proper hitch and evaluating my vehicle prior to rental. Van was great with dropping off the Trailer.

Évaluation :

4

Satisfactory.

Évaluation :

5

Staff is very accommodating

Évaluation :

5

S.O.

Évaluation :

3

I was behind an entire day because my truck was not available. I made reservations a month in advance and received a confirmation call the night before…but when I went in to get my truck…none. Not even any type of trade or compensation. I finally got my truck in Boise (originally requested from the Nampa/Caldwell location) so had to drive an extra 30 miles there and back. The customer service I received in the Boise office was good, not so much for the Caldwell office. I was surprised that there was no compensation for the massive inconvenience this ordeal caused. I had no help to load my entire house into the truck I got because my loading crew was only available on the day I was supposed to get my Uhaul. To top it off, I sent my son down to rent a trailer for an hour or two to move his stuff into a local storage unit. There was again, nothing and the rep was very rude and snotty to him. Needless to say, I am not impressed. I will not be using Uhaul again and have no plans to refer friends or family to use Uhaul either. I'd rather pay the higher prices for better service.

Évaluation :

5

Customer service is great. Thank you

Évaluation :

5

Customer service were great the young lady that connected the trailer to my hummer was sweet n did great job n young who disconnected afte was great too everyone very polite sweet n fast and courteous service

Évaluation :

3

It was very inconvenient having my uhaul at one location then driving to another location to pick up the trailer. Very frustrating

Évaluation :

5

Christopher Roberts and all the Orchard Team do an exemplary job day-after-day and month-after-month. It has been a few months since I rented a truck to move more of my possessions from the KeyLock Storage to my units (seven) on Orchard. The truck was older but in good condition - it gave me no problems at all. GREAT JOB U-Haul !

Évaluation :

5

Nothing. Customer service was EXCEPTIONAL!

Évaluation :

2

The reservation in the system when I arrived was not what I talked with Simone in the phone about. When I came back to return the truck, there was only one person available to help people and a line of three waiting. The person at the counter was trying to reserve a truck while everyone else waited in line for 15-20+ minutes. I eventually left the keys on the counter to check in.

Évaluation :

5

Merci.

Évaluation :

5

quick and easy

Évaluation :

3

There were several big challenges with our reservation. We originally reserved our 26 foot truck to be picked up in Caldwell, ID. I reserved this about a month in advance. We called UHaul a few days before our reservation date and were told, "yep yep yep, all is well". Less than 24 hours before pick up we were told that we could have a 20' truck. Not even close to what we needed for our move, the rep added in a 6' tandem trailer for an extra $10 to try and make up for the challenge. We accepted. The next challenge was the pick up location. Instead of getting the rig in town, we had to drive 20+ miles into Boise which in the end, we were charged for! That was rich, paying for extra miles that weren't our doing. The next ding was the missing blankets and appliance dolly that we had paid for, but neglected to double check to ensure they were in the truck. Predictably, they were not so that was more running around. Next is the mileage. The mileage allowed by the reservation was too low for the actual road miles of our move but I had failed to notice that. With all the superfluous driving that your company had caused plus the actual road miles of our move, we overused the allocation and to add insult to injury; had to cough up yet another 50+ bucks at the drop off spot. No, we won't use uHaul in the future if we can avoid it.

Évaluation :

5

I dropped of my rental after hours so I cannot attest to the office personnel

Évaluation :

4

We will never rent from uhaul again. The latch fell off the door and our belongings went flying out all over the freeway. This was the second very scary experience with uhaul. Worse company around. I know no one reads this cause nothing every happens. That is what happened before. You all have lost costumers for life. Not like anyone gives a shit,

Évaluation :

5

Had a bad experience with online reservation-Orchard Street eased frustrations and made it a positive experience

Évaluation :

5

Excellent customer service! Luke was very helpful in the pick up process as was the young woman who checked me in.

Évaluation :

3

The person who checked me in at the orchard location to pick up the rental was clearly put out by doing her job. I personally manage several locations of a medical practice and value customer services above all. The young man on Cole Road location was very inviting and pleasant. Cherise Campbell

Évaluation :

5

The team was efficient, effective, and a pleasure to work with.

Évaluation :

5

Great job.

Évaluation :

5

Harley U-Hauls customer service gal was a huge help !!! patiently helped me figure out which truck would work best for me and any equipment I might need to help make moving easy for me Great experience Would highly recommend

Évaluation :

5

No improvement necessary. Efficient, pleasant and easy location. Merci!

Évaluation :

1

The entire staff seems to be under the age of 20. Lack's maturity and Profesionalism.

Évaluation :

5

The employees at the U-Haul location were amazing The employees at the call center - not so much

Évaluation :

5

Rien

Évaluation :

5

The online check in and out service was pretty bad. We finally had to go in and check in after both the app and the website wouldn't let us upload pictures we returned after hours so it took three devices on the app and browser to finish checking in, so that was pretty frustrating. The equipment was just what we needed and the employees were helpful and friendly.

Évaluation :

5

They all were great thanks,Perry Oceanboy,

Évaluation :

5

Rien

Évaluation :

5

The only problem I had was that the truck injad reserved was unavailable and there were no others in the area at any of the u haul sites. I was upgraded to a bigger truck for the same price but it was way more than I needed.

Évaluation :

5

They went above and beyond for me,I had one of the best experience

Évaluation :

3

I really liked the storage unit very nice and tidy but I did not like the stairs that I had to climb up and down to get to it.

Évaluation :

5

Chris the manager and his team. @ the Orchard street location in Boise Idaho went above and beyond for me. They are friendly, courteous, and always willing to help with anything. Thank you!!

Évaluation :

5

Staff went above protocol to helping me. Thank u

Évaluation :

5

The staff was extremely nice and helpful

Évaluation :

5

Doesn't get any easier to rent and everyone is super friendly. Need I say more?

Évaluation :

5

Excellent Management and world class customer service .Every employee was helpful manager to last employee

Évaluation :

5

I just can't afford you guys racing the prices next month so I don't know what I'm going to do

Évaluation :

3

Price for the unit was excessive. When I first reserved the unit they screwed up my reservation and I was left dragging a trailer around for 2 days working trying to get it straightened out.

Évaluation :

1

I won't be moving in to the unit until the 17th of january. When I was renting my truck the online process said that I can move into the unit on the 17th of january. After filling out the paperwork however it said I had to move in on the day I completed the paperwork aka the 5th of January. Why would it start me renting a unit on the 5th when I asked for the 17th? Essentially I'm paying for days that I'm not using. Extremely displeased.

Évaluation :

5

I really appreciated having this extra space for a couple years and felt good about having my possessions secure in your facility. I just moved and trying to save some money by bringing that stuff home and getting rid of some stuff, but I'd definitely use your facility in the future or recommend it to others who need climate-controlled storage solutions.

Évaluation :

5

Everything went smoothly and the staff was easy to work with. Kris, the manager, did his job superbly! He was very knowledgeable and he went to great lengths to make my stay easy and stress free. If I ever need storage again this will be my "come to"place!

Évaluation :

5

I rented a storage locker from the orchard street location in boise for a year and a half. They were always helpful and curteous, gave great customer service. When my payments got behind they worked with me to get a satisfactory agreement to close out my unit and get my belongings so i didnt lose them to auction. Would definately use again.

Évaluation :

5

I will be moving things in tomorrow, but expect the same quality and service I have known for many years primarily in Dallas, Fort Worth, Denver, Memphis, Tulsa and other cities for long-term projects. Many of my items will be coming from a competitor where they were the only option for the past few months. Climate Controlled Storage has been slow in coming to Boise.

Évaluation :

5

Clean, secure, facility! Love everything else this location has to offer as well such as propane, dumpster services, and the "give and take" location in the storage unit!

Évaluation :

4

The only issue I had was: one of my units Would not report being closed and locked when I was finished with it. I said I could not log out. When I reported this to the office they said everything was fine. And it would be fixed (twice). The real issue was that when I came back log in and removed the lock from my unit an ear piercing alarm would sound for about 3 minutes. Just grew to expect it

Évaluation :

5

Clean facility friendly service great place to store your things.

Évaluation :

2

We have no complaints about the location or the manager on duty. He was very helpful and kind. My dissatisfaction is purely with U-Haul as a company. We reserved (over the phone and with a credit card) a 10x10x10 interior unit over a month in advance of when we would need it. A day before we were to move in, a U-Haul representative called to confirm our reservation. A couple of days later when I logged into my U-Haul account to view my reservation and figure out how to access it, I noticed I had no current reservations. I could see a "past order" with the confirmation number that tied to what I thought was my existing reservation. I called the service line and waited on hold for 45 minutes. When I finally spoke with an agent, she told me that there was no record of my reservation, not even my email or my name, in the system. I was baffled. She spent another 30 minutes trying to figure out why we weren't in the system. Finally, I decided to print off all of the email confirmations that I had that would indicate we had indeed reserved a storage unit at this facility and take them to the storage location. When we arrived, the manager who was working promptly recognized the issue and let us know that there was not a 10x10x10 unit available and the best he could do was a 5x10x10. Essentially, he confirmed for us that the reservation means nothing and the units are first come first served. I would have never relied on this as a storage solution had I known we were not guaranteed the unit we reserved with our credit card. We found this to be completely unacceptable and believe U-Haul should make it much clearer to potential renters that the unit they have reserved may or may not be available to them when they need it. Again, my complaint is not with this Orchard St facility, just the company's rental policies.

Évaluation :

5

Thx for a quality experience.

Évaluation :

5

Daniel was very helpful and professional. A great rep for your company.

Évaluation :

4

Location is excellent and the parking was easy to manuver with a large truck and car in tow. plenty of room to back and load/unload and the carts to carry items to and from are very helpful. The people that work there, especially Shane, knowledgeable and very helpful. However, every single associate I had to deal with was GREAT!

Évaluation :

4

could be a little cheaper. The girl at the office was super helpful. she gave me quotes for a truck vs U-box

Évaluation :

5

wonderful facility - safe and clean and the staff was exceptional

Évaluation :

5

Very clean facility & friendly staff. Secure with alarmed building and unit doors. Easy access.

Évaluation :

5

My storage unit was outdoors so I was worried about weather and bugs, but I didn't have any of that.

Évaluation :

5

❤❤❤

Évaluation :

5

The floor in the storage unit was very clean.

Évaluation :

5

Amanda & Shane went above & beyond.

Évaluation :

5

I cannot say enough about the staff here. They have been so helpful ... I had been through some tough times during the COVID epidemic . The staff here worked with me , it was clear to me that they did not want me to lose all my belongings I already lost so much this is not a sob story Just life. I just want to say these guys are really great thanks again! Van, Christie you guys are great I'll give you five stars!

Évaluation :

5

Very pleased and would recommend this storage facility. Merci.

Évaluation :

2

I also rented a tow dolly from Uhaul a few weeks ago, and the staff was very considerate. When you need assistance during a frustrating and stressful time, it's a relief to have someone who is kind and is willing to go the extra mile to help. That's Uhaul!

Évaluation :

5

They went above and beyond to help by phone while we were in another state and the great service continued when we arrived in person.

Évaluation :

1

I reserved space for my daughter's move out from college several weeks in advance of the time needed. When I arrived I was told that the space was no longer available and that they had tried to contact me, but there was no contact information on my record. I know that Uhaul has my email since I have received confirmation. They proceeded to offer me a larger unit for more money -- one for 3x as much! Additionally, the room they finally found for me was in an older building with no elevator on the 2nd floor. No thank you! Clearly there is a breakdown in the communication between Uhaul and it's franchises. Why was my contact information not shared? If it had been, I could have more easily found another spot. Since my daughter was one of the last to move out, finding another space was a scramble. The staff, while friendly were not able to assist in resolving the problem, which could have been easily resolved by offering me a short-term lease on larger space at same cost.

Évaluation :

5

Excellent service, easy access, excellent equipment help

Évaluation :

5

Very secure, accessible and clean. No worries about care and condition of furniture and other goods with the climate controlled storage conditions. Outstanding storage conditions and service.

Évaluation :

5

I simply could not be happier with my experience! I was able to book on-line and get in after hours without any trouble. The security features on the unit were the icing on the cake. Unit was clean, well lit and staff was super friendly & helpful. Will definitely return if I need storage again.Fantastic. Merci.

Évaluation :

5

Good facilities, vehicle and customer service, thanks.

Évaluation :

5

Staff were extremely helpful and super friendly. Every staff member was understanding and willing to be flexible with our situation. Merci!

Évaluation :

5

Every person I interacted with was kind and helpful. Thank you for your help this past year and a half. I learned that it is simpler to store items on ground level, instead of up steep stairs!

Évaluation :

5

We had only used the storage for a couple months, but it was great! Temp control was perfect, everything was accessable, and there was an employee there every time cleaning! She was also at the ready to help or answer any questions. Thanks so much for a great storage experience! Good job!

Évaluation :

5

The staff is amazing, helpful and friendly.

Évaluation :

5

Every Uhaul employee I encountered was very helpful. The indoor storage facility was immaculately clean and I felt very safe while using it (which has not always been the case with storage i've used).

Évaluation :

4

There was only one minor issue and that was that the unit itself was pitch black. Since it was part of your own grading criteria I feel the need to mention it. The only way to see anything in the unit was with a flashlight.

Évaluation :

5

Kristen and her staff were so very helpful, prompt, and flexible. Made our move so easy!!!

Évaluation :

1

Charged me 3 times on move in when 1st month was supposed to be free! Took forever to credit my account. Mistake by employee was only credited twice! Had to dispute with bank. Continued renting with them for over 2 years. Never heard of any issue. Made me pay for the employees mistake that was disputed by bank at move out. Terrible company. No one was helpful in remedying this. Corporate blamed on Boise, Boise blamed on Corporate. No accountability!

Évaluation :

5

I've used this place multiple times. Great place to store my records as it's heated.

Évaluation :

5

All my experiences with U Haul have been positive. Quality products, good inventory, good advice. Storage was a service I did not know about until I needed it. Helped me out big time for a reasonable price.

Évaluation :

5

Kristin is so professional and really knows what she is doing, customer service! I felt confident leaving my home under her care.

Évaluation :

4

We had problems with our truck, the windshield wipers didn't work, and the gear shift was off. Also, it took 4 1/2 hours between three of us trying to reach U Haul by phone, when we were on the 890-mile drive. U Haul compensated by giving us one more free rent on one of the storage units, and gave us $120 coupon to put towards the other one. The staff at the office were great and very helpful!

Évaluation :

4

Wish customers could have access 24/7 but I understand.

Évaluation :

5

They were really nice and helpful

Évaluation :

5

Kristin and the entire staff super friendly and helpful!

Évaluation :

3

NOTHING UNSUAL

Évaluation :

5

Cleanest storage place I have ever been to!!!! Everyone that works there is very nice also.

Évaluation :

5

All the staff have been professional and courteous. I definitely do recommend the Orchard U-Haul facility and will use those services in the future. Thank you. Jon R. Wilson

Évaluation :

5

Never any issues, always felt our stored items were safe. Ultimately, we opted to move closer as we now live over a half-hour away. I would consider returning here if we relocated back into Boise.

Évaluation :

3

For a 4*4*10 the suggestion of it wasn't the best for a studio or a two bedroom as furniture would barely fit even if your bedroom breaks down. Since my storage is down in the basement it was hard to move the furniture with no cars or elevators. Overall, the staff is really nice but the storage itself does its job it just didn't have a stable ground which made it had to store my boxes.

Évaluation :

5

Kristen clearly runs a tight ship, but she was out there leading by example. I was highly impressed with her, and her team upheld her service standards well.

Évaluation :

2

You guys would've gotten five stars if I would've actually been honestly informed of the fact that the access hours absolutely suck... Prior to my signing of the agreement, I asked if it was 24 hour access, and he said yes... then, upon showing me the unit, answering my question again, he said " Oh, not these ones. These are accessible during our open business hours." This is an outrageously enormous inconvenience for me. This was the only day I could move my belongings to storage. Due to working a full day shift, 7:00am to 7:00pm gives me about 20 minutes to do any moving... I have to be out by Saturday at Noon, and I just have to consider my stuff as a donation. I'm really disappointed in this specific business location. My family has used U-Haul for years, and they weren't ever lied to or manipulated like this... Why me?

Évaluation :

5

Love this place! The general manager there was really friendly and helpful

Évaluation :

1

I felt like I was strong armed into getting my unit 2 weeks early. With the "virus" going around I was told my online reservation may not be available when I needed it on 3/31/2020. The rep called me and had me check in 2 weeks early so I didnt loose the storage I reserved?....what's the point in the reservation then? This was completely unfair and infeel likening was robbed being forced to get the unit early so it wasn't "reserved" for someone else....complete bs

Évaluation :

5

We reserved a unit but had to move up the move in date as our daughter is in college and is being sent home. This office not only accommodated us, but they called us back a few times to help us get registered over the phone so our daughter could start moving in. They really went above and beyond. Plus we get a free month of storage because of the virus. We deeply appreciate that.

Évaluation :

5

The staff was very polite and helpful.

Évaluation :

5

Kristen was extremely helpful and friendly. Appreciated her help.

Évaluation :

5

The only problem is parking and ease of access to the units. If you park in the designated parking area you have to walk 20 feet to the stairs that are towards the back of the dock then through the doors and around that middle section to the back where the stairs are then to your unit. Not terribly convenient. And often it's colder in the storage room than outside

Évaluation :

5

The staff always made me feel welcomed and always recognized me. Always went above and beyond to assist me. Greatest employee's I've ever had the privilege of working with for the past two years of any establishment. Shout out to Kristen Porter.

Évaluation :

5

s/o

Évaluation :

5

The service was great at this location. Anytime I called or stopped by they were always ready to help. The best experience I have had U Haul.

Évaluation :

5

Great experience with this facility and staff. Had my unit for a year and a half. No issues and very zombies

Évaluation :

5

Thanks

Évaluation :

5

Fast and easy set up. The team was great!

Évaluation :

1

I only needed a storage unit for a short time. My unit renewed on Dec 13th but I was out yesterday Dec 23 but the office wouldn't give me a pro rated amount back for the remainder of the month.

Évaluation :

5

Merci.

Évaluation :

5

Daniel and the rest of the staff made things easy and pleasant from the beginning. The service and friendliness were consistent for the two months that we had our storage unit. Fortement recommandé!

Évaluation :

5

Worked with the young man with blonde hair and cap. Very nice and very helpful.

Évaluation :

5

Staff were very friendly and professional!

Évaluation :

5

Mr Van Dempsey was pleasant and walked us through the process of our storage unit. A+

Évaluation :

5

Experienced very well

Évaluation :

1

Charged more then the agreed upon price when I registered. Had to use the carpet to keep the door open while moving. Stairs to use we're uneven and varied in height. Locker had broken floor.

Évaluation :

5

I smart, convenient way to move and store while transitioning your life

Évaluation :

5

Excellent service

Évaluation :

5

Ideal storage facility, couldn’t have been better!

Évaluation :

5

Ryan was very friendly and helpful. Thank you!

Évaluation :

5

Excellent customer service and a very friendly staff.

Évaluation :

5

Exceeded expectations.

Évaluation :

5

The light sensor on our isle would not turn on unless we walked very close. However, it seemed to work fine when be we moved out. It only had issues when moved in.

Évaluation :

4

Na

Évaluation :

5

Chance was wonderful and most helpful!!! Moving is stressful and I was treated so well at this u-haul facility that it made my entire day!!!

Évaluation :

5

Great storage facility

Évaluation :

1

Rented this unit for about 10 minutes. It still had goods in it when they showed it to me. They canceled my agreement and said they would get back to me. Never heard back after 3 days of trying.

Évaluation :

4

.

Évaluation :

5

Very fast and friendly

Évaluation :

5

We were very pleased.

Évaluation :

5

Even if I didn't live in this part of Boise. I would use this facility just for how friendly and helpful the staff is.

Évaluation :

5

Sometimes the line wait is long.

Évaluation :

5

Your staff is excellent. I mainly worked with the manager and she was so good. She was very helpful and informative. I have had 2 10X10 storage units at the Orchard location for over a year.

Évaluation :

5

Excellent service à la clientèle. Storage area clean and maintained well.

Évaluation :

4

My only complaint ( not really a complaint!) is that I paid for my April 2019 bill in full & moved out of your facility on 4/15. I believe offering a pro-rated bill would endear your customers more!

Évaluation :

5

Kristen P. was very helpful and took the time to make sure we were all set. Merci.

Évaluation :

5

The team at this location is professional and flexible!

Évaluation :

5

The facility was always clean and well lit. We stored our stuff for 7 months and there was no dust and very little dirt when we moved out. All of the employees were friendly and easy to work with!

Évaluation :

2

The staff was very professional and friendly. The storage unit Provided was a "Van Body" type unit. Not accessible with vehicle and not at ground level. This was not explained at time of reservation

Évaluation :

5

The building was clean, well lit, and even smelled fresh and clean. Nice facility with carts for moving.

Évaluation :

5

excellent facility. super friendly helpful staff

Évaluation :

5

Excellent customer service! The Site manager (I believe Kristen, black haired lady, lol) is absolutely amazing, kind and helpful at fulfilling our best interest as a consumer! Best experience yet!

Évaluation :

5

Great experience. Helpful and even got a deal on storage. I hope I don't have to move again, but if I do, I will choose Uhaul for my moving needs.

Évaluation :

4

Thank you for everything nice to see that you just keep on getting better with time just need to work on your app a little more

Évaluation :

5

Kristen was very helpful and made sure my experience went as smooth as possible.

Évaluation :

5

The employees at the Orchard location are very helpful and accommodating!!!

Évaluation :

5

The enitre staff was professional and very nice.

Évaluation :

5

Clean, safe facility. Helpful staff

Évaluation :

4

I moved to another storage facility closer to me and later hours of access.

Évaluation :

5

Love the deals and reminder calls from the Orchard Location.

Évaluation :

5

Couldn't have asked for better customer service

Évaluation :

5

Super helpful staff

Évaluation :

4

Great space, well maintained, should automatically have access to my unit 24/7 if I have a secured key. Shouldn't have to request special permission for that.

Évaluation :

4

They were friendly and it was clean kinda slow at counter but great service

Évaluation :

5

Good service

Évaluation :

1

I am so mad that my bank card is 160 over drawn because i was charged twice and i wan tmy money back asap

Évaluation :

5

Good service. Thank you.

Évaluation :

5

Great facility!

Évaluation :

5

Your customer service rep was so friendly and helpful. He made me laugh a lot too, which I needed that day!! Thanks!

Évaluation :

1

Uhaul put a lock on my storage after me being 3 days late on a payment. I paid & they still wouldn't take it off for 2 months & still wanted payment every month. I cancelled & it didn't even get done.

Évaluation :

3

Answer your phones! Everything else was great about this place, but no one EVER answers the phones, or returns phone calls.

Évaluation :

3

While the facility was clean and secure, staff was rather unhelpful. Closing the unit was difficult and aggravating. Character limit prevents me from providing information.

Évaluation :

4

Good job Thanks and the next time I need your services I will consider you

Évaluation :

1

We do not live in Boise and they insisted we had to come in to cancel. We contacted customer service 8 times to cancel and they said they emailed the manager of the site and that they would call. they

Évaluation :

3

The staff is great however the setup on location is hard to navigate and not well marked also the access hours were very limited which was difficult to work around but it was very secure and clean.

Évaluation :

5

Great service, walked me through accessing facility, plenty of unloading equipment to speed truck unloading.

Évaluation :

5

Very helpful

Évaluation :

5

Van at the Orchard store always went above and beyond to be helpful...great attitude and always helpful! Merci.

Évaluation :

5

They couldn't be nicer or more attentive to my needs. he GM Ashely, I believe, was very knowledgeable and helpful with issues I had. I rate them 5 stars Plus.. Thank You

Évaluation :

5

Used their U box option and it was absolutely well handled. Though usually busy with a bit of a line, the staff moved through quickly and efficiently and were very helpful to all needs.

Évaluation :

5

I believe policy states that monthly charges are not to be pro-rated - even on move out; however, I do not feel that being charged a complete month for 10 hours use in that period is justifiable.

Évaluation :

1

There's not adequate parking. You have so much stuff there parked everywhere you can't find a place to park. Difficult to find the office. t Terrible help. Assistant manager worst I've ever seen.

Évaluation :

5

Because of how busy the facility was I had to wait nearly 20 minutes to turn in my card and close out my account. One girl helping 3 customers.

Évaluation :

5

Friendly service.

Évaluation :

4

Very clean

Évaluation :

4

.

Évaluation :

5

everything was clean .

Évaluation :

2

I set up autopay when I first signed the contract but I routinely got charged late fees for missing payments.

Évaluation :

5

Very kind neat and professsional. I would recommend people call first before heading down because it can get busy at times and even if there were 2X employees things take time to complete. Thanks!!

Évaluation :

5

a little more expensive, but my belongings were well protected in a controlled temperature climate. Staff was always helpful & friendly.

Évaluation :

4

.

Évaluation :

2

All the carts at the storage were missing, bathroom broken,

Évaluation :

5

All staff was super nice and helpful. No issues with storage. I'd use them again.

Évaluation :

1

TOTALLY DISAPPOINTED.

Évaluation :

4

The fire alarm went on 5 times while I was emptying my unit. It hurt my ears.