Price for the unit was excessive. When I first reserved the unit they screwed up my reservation and I was left dragging a trailer around for 2 days working trying to get it straightened out.
Brandon B. | Expérience généraleCustomer Reviews for U-Haul Moving & Storage of Boise
Testimonials From Recent Customers
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Nothing. All was great!
JAMES H.Your call center numbers need to be working so they can give us information on how to return the U-Haul. I called about 6 times with a recording saying they were having calling issues
NORA G.Triple check that all dollies, furniture pads, etc are included before departure. I was well taken care of. I didn't know what the hell I was doing and picking up and attaching the trailer was made so easy! :) I just didn't have my dolly later 🤷ðŸ½â€â™€ï¸ it was all good and crew at drop off was super understanding 😊
DANIELA C.I won't be moving in to the unit until the 17th of january. When I was renting my truck the online process said that I can move into the unit on the 17th of january. After filling out the paperwork however it said I had to move in on the day I completed the paperwork aka the 5th of January. Why would it start me renting a unit on the 5th when I asked for the 17th? Essentially I'm paying for days that I'm not using. Extremely displeased.
Dominic B. | Online Move InExcellent service!
CHRISTOPHER P.Nothing. The experience was very positive and I was impressed with the professionalism of the staff assisting me.
MARK B.Staff was excellent!
SHELDON Z.I think I got over charged for miles
brian M.One improvement needed. When he gave us a drop off place in Wisconsin based on zip code it was supposed to be the closest to our address. We ended up passing by 2 U-Haul dealerships of good size while on our way to the drop off we were assigned.
MIRIAM S.Only thing is that they didn't call us as instructed to tell us the trailer was there and ready, but they did adjust the time for that.
DYE ANNE M.Both the long woman who helped me pick up my rental (Angel) and the young man who helped me return the vehicle were exceptionally polite, pleasant and of course competent. A very hassle-free experience. The vehicle was extremely functional, and performed well, as always with U-haul.
GREGORY D.Quick and easy drop off without hassle. Good job by all. Thank you again.
Peter C.This was a new Van - it was great. The staff at Orchard always make me feel safe. The equipment is serviced, clean and ready to move my items from a Keylock storage facility to my new storage spaces at Orchard U-Haul. Thanks Christopher and your TEAM.
SANDRA P.Extremely friendly staff!!
BRIAN P.U-Haul made the pickup and return of the vehicle a quick and pleasant experience. The vehicle was neat and in good running order. We would definitely use this location again and recommend it to friends.
DONALD G.very smooth experience and helpful staff
MARK H.My phone number and email were used on another customers contract. I phoned the branch that was responsible and they informed me that it would be taken off. It was not taken off and I received another email asking me about my experience. Please make sure this doesn't happen again.
DANIEL K.I love this place. The staff is fabulous!
Grace L.Did perfect, staff went above and beyond.
JENNIFER M.We needed something to move our daughter out of her flooded apartment ASAP. The U-Haul man that helped me get the rental and the man that helped when I returned it were the best. The vehicle was clean and very easy to drive.
BOBBI R.Saved us some dollars and everything went as planned except un cooperative weather. Thanks
RON R.Great customer service and easy pick up and drop off. The manager Chris was very friendly and helpful and the guy who was there when I returned the truck (didn't get his name) was also very friendly and helpful.
RICHARD E.Chris and his team are commendable on their service, efficiency, organization, and overall operation. In a time where people seem to take their jobs for granted its truly comforting to observe the lost art of good customer service thriving in your Orchard U-Haul store. I applauded each team member there and their leadership which is clearly a “follow me†instead of a “go do†style. Nice work Chris.
JEFFREY B.They were so kind and helpful at the store, and using the Ready to Go boxes for our in town move was so easy!
Jill T.The service was excellent. I will definitely return to this location for future moving needs.
ANN G.My U-Box containers arrived on time for the first location and everything was great. The second location to be delivered was a different story. They were supposed to be delivered no later than December 7th, with an original drop off date scheduled for December 3rd. They finally were dropped off on a trailer on the 9th. I had to pay for a place to stay an additional 6 days because of this, which cost me an additional $504. I was also just charged $118 for U-Box storage, for which I was still in the first free month and my containers are empty. This over drafted my account which I was not expecting. Many things were broken in the boxes (in which I know much of this can be due to how it was packed) but it seemed like my items had been really jostled. The legs on my coffee table ripped off, dog food container was crushed somehow, vacuum wheels broken off, standing fan was crushed, etc. It's a bit of a bummer for a college student. Merci.
Alyssa K.This is the second time I've dropped off at this location, excellent.
Roann C.Excellent, A+… thank you!
Martin S.This U-Haul felt incredibly unsafe the alignment was off and the brakes felt like they hardly stopped the truck when it was empty never mind fully loaded. There was some kind of misfire under the hood that made it feel like the fan belt was going to go out or like it wasn't going to start up. It was also leaking fluid in my driveway. I had a U-Haul service guy called me and asked if I could drop it off sooner so a family could use it I told him explicitly that I would not put anybody behind the wheel of this U-Haul because the alignment was dangerous enough. The only reason I didn't return immediately was because I couldn't find another 26 foot U-Haul in the area and needed to be removed from housing. The customer service in the location was wonderful the equipment was awful and extremely unsafe
MELISSA P.Great service from the staff.
FREDERICK C.Pick up and return were quick and efficient. Staff hooked up my rented trailer and saved my fingers in icy winter weather. Can't think of improving on that!
JAMES N.I never received my receipt. I was told they would email it to me and I never received it
PATRICK W.Thank you Dominic!
STEVEN H.Nothing against the location, but the lack of transparency around the 1 way rental cost was a bit frustrating.
STEPHEN I.Good customer service!
Dennis M.I really appreciated having this extra space for a couple years and felt good about having my possessions secure in your facility. I just moved and trying to save some money by bringing that stuff home and getting rid of some stuff, but I'd definitely use your facility in the future or recommend it to others who need climate-controlled storage solutions.
Jason S. | Expérience généraleThe outside of the trailer was grimy and greasy like it had been driven through a construction zone the interior smelt like gasoline so when I got to my location with my hand zone material items they were smelly get outside of the plastic bags they were held in or grimy and dirty we had to wash our hands before we get unloaded the bags the bags I did let the office know that this was the situation but this is the 1st time I've had a trailer that was this condition
KAREN T.Get more inventory
TIMOTHY M.the general manager was amazing and was able to get my trailer to that location for pickup which made starting my move a lot easier. The whole staff was friendly and supportive.
joylyn M.Easy and fast to rent !
KEVIN P.Friendly customer service.
JEANETTE F.Everyone was great. I give it an A++ for customer service and for giving me a seamless experience. Thank you so much!
ERIC A.Cody was very friendly and helpful at a very stressful time and made this easy for me to get done what I needed to do.
KAREN D.Truck needs work, shakes when driven over 50 miles per hour.
JODIE C.Uhaul has been fantastic, Thank you!
Matthew K.Everything was great except it wouldn't take my greendot credit card.
KIMBERLY T.I thought the staff was fast and knowledgable. This was the easiest rental I have ever done - Thanks!
STACEY B.Chad, he is the man. Good person so as the crew here.
Gem B.Fantastic
KELLY F.The staff were motivated to represent the company well and provided an excellent experience
Sydney D.The whole transaction was just super. I give this location a bid (Five Stars).
DAVID P.Always nice people
Robert P.this location is the best. Especially Chad, the assistant manager of who helped take of my stuff. Very approachable and very understanding to the customer who needs help. The placed is secured even at night. I will recommend this place to all of my friends here in Boise.
Gem B.Nothing to improve - Great Job by Christopher and his Team.
SANDRA P.Great job Christopher.
SANDRA P.Nothing I can think of - Christopher and his Team do an excellent job of finding me storage units and rental trucks when I need them most. So happy to be moving my stuff from Keylock to U Haul;
SANDRA P.Café gratuit
MARVIN B.awesome people...thanks
STEPHEN M.Everything went smoothly and the staff was easy to work with. Kris, the manager, did his job superbly! He was very knowledgeable and he went to great lengths to make my stay easy and stress free. If I ever need storage again this will be my "come to"place!
Patricia S. | Expérience généraleI rented a storage locker from the orchard street location in boise for a year and a half. They were always helpful and curteous, gave great customer service. When my payments got behind they worked with me to get a satisfactory agreement to close out my unit and get my belongings so i didnt lose them to auction. Would definately use again.
Tiffany T. | Expérience généraleI will be moving things in tomorrow, but expect the same quality and service I have known for many years primarily in Dallas, Fort Worth, Denver, Memphis, Tulsa and other cities for long-term projects. Many of my items will be coming from a competitor where they were the only option for the past few months. Climate Controlled Storage has been slow in coming to Boise.
SANDRA P. | Premières impressionsClean, secure, facility! Love everything else this location has to offer as well such as propane, dumpster services, and the "give and take" location in the storage unit!
Megan L. | Premières impressionsThe only issue I had was: one of my units Would not report being closed and locked when I was finished with it. I said I could not log out. When I reported this to the office they said everything was fine. And it would be fixed (twice). The real issue was that when I came back log in and removed the lock from my unit an ear piercing alarm would sound for about 3 minutes. Just grew to expect it
Richard M. | Expérience généraleClean facility friendly service great place to store your things.
Dwayne H. | Premières impressionsWe have no complaints about the location or the manager on duty. He was very helpful and kind. My dissatisfaction is purely with U-Haul as a company. We reserved (over the phone and with a credit card) a 10x10x10 interior unit over a month in advance of when we would need it. A day before we were to move in, a U-Haul representative called to confirm our reservation. A couple of days later when I logged into my U-Haul account to view my reservation and figure out how to access it, I noticed I had no current reservations. I could see a "past order" with the confirmation number that tied to what I thought was my existing reservation. I called the service line and waited on hold for 45 minutes. When I finally spoke with an agent, she told me that there was no record of my reservation, not even my email or my name, in the system. I was baffled. She spent another 30 minutes trying to figure out why we weren't in the system. Finally, I decided to print off all of the email confirmations that I had that would indicate we had indeed reserved a storage unit at this facility and take them to the storage location. When we arrived, the manager who was working promptly recognized the issue and let us know that there was not a 10x10x10 unit available and the best he could do was a 5x10x10. Essentially, he confirmed for us that the reservation means nothing and the units are first come first served. I would have never relied on this as a storage solution had I known we were not guaranteed the unit we reserved with our credit card. We found this to be completely unacceptable and believe U-Haul should make it much clearer to potential renters that the unit they have reserved may or may not be available to them when they need it. Again, my complaint is not with this Orchard St facility, just the company's rental policies.
Erin N. | Premières impressionsDaniel was very helpful and professional. A great rep for your company.
ron k. | Premières impressionsLocation is excellent and the parking was easy to manuver with a large truck and car in tow. plenty of room to back and load/unload and the carts to carry items to and from are very helpful. The people that work there, especially Shane, knowledgeable and very helpful. However, every single associate I had to deal with was GREAT!
wendy r. | Online Move Incould be a little cheaper. The girl at the office was super helpful. she gave me quotes for a truck vs U-box
Brandon D. | Premières impressionsVery clean facility & friendly staff. Secure with alarmed building and unit doors. Easy access.
RENA S. | Premières impressionsFast and easy set up. The team was great!
Joyce A. | Premières impressionsStaff were very friendly and professional!
David C. | Premières impressionsRyan was very friendly and helpful. Thank you!
Jenice M. | Premières impressionsKristen P. was very helpful and took the time to make sure we were all set. Merci.
angela n. | Premières impressionsGreat experience. Helpful and even got a deal on storage. I hope I don't have to move again, but if I do, I will choose Uhaul for my moving needs.
Brian A. | Premières impressionsThank you for everything nice to see that you just keep on getting better with time just need to work on your app a little more
Jason Y. | Premières impressions