Customer Reviews for U-Haul Moving & Storage of Boise

7 735 évaluations

1121 N Orchard St   Boise, ID 83706
(S Of Fairview Av)

(208) 377-3040

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm

Services dans cet établissement :

Pour nous contacter

(208) 377-3040

1121 N Orchard St
Boise, ID 83706
(S Of Fairview Av)

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm
  • Inspection gratuite du remorquage
  • Propane payable à la pompe
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

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Évaluation :
4

Le client n'a pas laissé de commentaire.

Jeff P. 
Évaluation :
5

Loved working with these folks. Place was clean, appeared well maintained and the temperature control seemed to work well. Recommend it to anyone.

Robert H.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

JAMES J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Christopher K. 
Évaluation :
5

Pros: Jackie at the front desk was very helpful in rescheduling a truck pick up two days later, due to a change in my apartment move-in date. Cons: Furniture dolly provided was not in good shape, its wheels scuffed up my living room floor due to a stuck wheel (metal reinforcement plate was loose). Bolt on truck's passenger side door latch mechanism came loose, could no longer use the key to open the door.

Ralph S. 
Évaluation :
1

Very rude employee. Not happy with service.

Daniel R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kathleen S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

ALAN M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

William L. 
Évaluation :
5

Check out could have been a little better. I was told to get checked out at the cover but there was no one there to do it. Second I ended up putting twice as much fuel than I possible used. That sucked.

mark T. 
Évaluation :
5

Super organized organized and really clean site.

Patrick L. 
Évaluation :
5

I was very satisfied with my experience! Thank you

NICHOLAS T. 
Évaluation :
5

Larissa, Terri, and Adam were a lot of help to us when we used haul over the last week, we had a ver unfortunate move and had way too much going on but every time i called or came into uhaul every one was so understanding and above and beyond helpful!! I appreciate all of you! And will definitely recommend you guys to everyone plus the bill was a way better price that expected with the crapp show we had!! 10/5 starts for me!!

Mckia M. 
Évaluation :
5

Super kind and fast service! Thank you

Devin K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jake B. 
Évaluation :
5

No improvements needed

Wesley L. 
Évaluation :
3

I wasn't told to return the truck a d park under the awning.

Mary S. 
Évaluation :
5

Everyone at this location is always friendly and helpful, whether it's for rentals or propane fills.

DAVID F. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Capri M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Amy P. 
Évaluation :
5

Of all the different uhaul locations I have rented from this is absolutely the best! Very friendly, courteous, and helpful,\!

Larry C. 
Évaluation :
3

Gas was on 1/16th tank so we could barely drive anywhere before having to refuel. We also had to guess how much gas to add to get it above 1/4 upon return since we had to fuel up before driving instead of after. This appears to be a tactic to have us return the vehicle with more fuel than when we picked it up, which we were told we would not be reimbursed for. Not a great business practice. Also, there's a sticker covering what gear you're in making it difficult to see and switch to drive and reverse.

rosie S. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Cydni E. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Brady P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jenna L. 
Évaluation :
5

Quick, easy, great service, fair price!

david S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Deborah U. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Colley R. 
Évaluation :
1

Trailer was dirty and had sand and rocks in the bed…I asked for a clean one they said no. Customer service at its finest

DERON A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

britt C. 
Évaluation :
1

The U-Haul wouldn't start when we were in the middle of our move. It took time away from our move. The roadside assistance service man said he had to charge the alternator up and did not leave the vehicle running otherwise it could happen again. They charged me an entire day extra for being 30 minutes early as I had read on a Google review the lines took a while in store.

Julie C. 
Évaluation :
5

All around a great place

Debra A.  |  Expérience générale 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Marie W. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Jeremy B. 
Évaluation :
5

I was very impressed with your U-Haul Truck and how well it drove!!! Great job!! I was also very impressed with customer service, the contract I signed, and the paperwork with good follow through!!

Katherine R. 
Évaluation :
2

I had a BAD customer service experience. One of your employees must have been having a bad day. She (Angel) raced through the information quickly. Then when she went to show me which truck, she randomly pointed to an aisle where the truck was located and rapidly gave the location. Unfortunately, the letting is faint and hard to read. I asked her again where the truck was located she turned her back to me and walked away. She refused to help me. Thankfully Luke was returning from helping another customer. I asked him and he walked me over to the truck. Unfortunately, the truck I was assigned was wedged between two other trucks. Luke had to go back inside and get a different truck. He was kind, patient, and thoughtful. Here's a suggestion for improvement. Your customers are most likely to have a one-time experience whereas your employees assign vehicles ALL DAY LONG. Please advise your employees that the information given is the first time they've heard the information. Speaking rapidly and walking away is not helpful. Secondly, maybe repaint the letters for customers to find where the vehicles are located. Please encourage Angel not to take her bad day out on custormers. Because of Angel, I would not recommend your location.

Karen B. 
Évaluation :
5

Van and crew rock

BEN R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ALANA L. 
Évaluation :
5

The rented truck worked out well for what I needed. The employees were very pleasant and efficient. I won't hesitate to rent a truck again in the future.

Logan M. 
Évaluation :
3

The return location of my one way rental was unilaterally changed by UHaul from what is on the contract, requiring me to drive an additional half hour at night when returning it after I discovered this using their after hours check in app feature, which refused to let me return it to the contract agreed location. Pick up location was also changed by UHaul from the requested location â€"additional half hour driveâ€"

dean S. 
Évaluation :
5

Great experience. Easy, helpful. We just never got our furniture blankets we paid for, and didn't catch it until it was needed.

Katie K. 
Évaluation :
5

The staff was wonderful and very helpful in getting us set up.

Edward W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Austin O. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

LuElla J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

mathew L. 
Évaluation :
5

I rented 3010. It drives well but there a series rattling coming from the box whole time I was on the I-84. It did it with stuff and without stuff in the box. It was loud enough to drown out the radio.

Amanda H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mike N. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kelli R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RICK U. 
Évaluation :
1

location underestimated milage for trip from Boise Idaho to Couer D Alene Idaho cost me an extra $130 for over milage used

JOHN C. 
Évaluation :
5

Super fast, friendly, knowledgeable, skilled and helpful!

Milton R. 
Évaluation :
5

The owner was incredibly helpful and friendly in answering questions! I didn't read after hour drop off instructions, and there was a super friendly guy there with long hair who helped me out the rest of the way to get my keys back to actually do the process correctly, whoops! Thanks for helping in the moving process!!

claire M. 
Évaluation :
5

Good customer service

Connie C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ashley B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Chris J. 
Évaluation :
3

Trailer was kinda broken. And prices were higher than expected

Dacotah H. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

James D. 
Évaluation :
5

The staff at U-Haul were excellent in customer service and care. I was in a very indeterminate situation and having to get moved out of my home quickly and they were so helpful with everything that I needed. I would absolutely recommend them to any of my friends or family.

Denise M.  |  Premières impressions 
Évaluation :
3

It was selected because of availability, not because of proximity. Convenience would have resulted in a selection in Meridian, the high growth area for West Ada County.

Jeff S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Paige N. 
Évaluation :
5

Equipment was excellent, staff was friendly and helpful. Great experience all around. Shout out to Van, for their excellent customer service!!!

Elizabeth G. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Jorge R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Patrick O. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Paul M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Jennifer B.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Heather G. 
Évaluation :
5

This location gives excellent service time and time again. The employees I encountered were well trained. This is a step so many miss. I would highly recommend this location

Raymond P.  |  Premières impressions 
Évaluation :
5

Great service

Marino P. 
Évaluation :
5

Staff was very friendly, even with customers who were not. They were professional, courteous and I was understanding of how busy they were at that time of the morning. I will definitely use this location for my needs in the future.

Phil V. 
Évaluation :
5

Service was quick and pleasant. Reservation was in order. Check in and out was seamless.

Stanley H. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Guy C. 
Évaluation :
5

Nothing! It was a great experience!! Super awesome staff at check out and check in! Thank you!!

Natalia C. 
Évaluation :
5

Renting a cargo van from this location was efficient with excellent service. The van was VERY nice, and the price was right!

Rick L. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

John G. 
Évaluation :
5

Very personable rep helped me

Leah B. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Jeffery R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

art O. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Alaina S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kim O. 
Évaluation :
5

All the staff at this location are very helpful, friendly, and courteous! They are great!

Larry C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Grace M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Anton S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Robert E. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

David B. 
Évaluation :
5

Very friendly and helpful

Susan M. 
Évaluation :
4

Truck return was fast and easy.

MISTY A. 
Évaluation :
5

The manager at this location was WONDERFUL! She was friendly and helpful, and did her best to make things right. I cannot tell you how much my experience with her restored my shattered faith in Uhaul.

Deborah U. 
Évaluation :
5

Very helpful attendant took care of us. He was awesome.

Steven C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DANIEL W. 
Évaluation :
5

Very helpful with the drop off. Very nice people to deal with.

Sean A. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Aidan O. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Richard M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Dustin W. 
Évaluation :
1

The policy requiring me to provide a secondary contact when I'm giving you an American Express card is unreasonable. And when the clerk called my secondary contact to verify the number was real it was insulting

Garry G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

pier S. 
Évaluation :
1

Boise was a hot mess. My drop off location in Ellensburg WA at AAA Wildcat was perfection.

JAYNI H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Randy F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Christopher S. 
Évaluation :
5

It was very easy and both gentleman that helped me at pick up and drop off were very nice and helpful. Van was very clean and really easy to drive.

Angela G. 
Évaluation :
3

Answer my email support request to refund me for the dollies and furniture pads that I was charged for but didn't receive. They were supposed to be in the back of the truck and they were not.

Eric M. 
Évaluation :
3

I reserved a dolly and a cargo van. when I got there to pick it up, they were out of the van and had no more dollys. They gave us the small box truck and a refrigerator dolly but since I was just moving boxes, it was a pain with the refrigerator dolly. They should have put the regular dolly aside for me. Also, I should have bee. Charged the $7 instead of the $10 for the refrigerator dollly. Not my fault they gave mine away.

William W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sandra T. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Marcus B. 
Évaluation :
4

Ridiculously understaffed. I really felt sorry for the employees trying to do six people's work with three people. The woman working the front desk was wonderful, but juggling too many balls at once.

James H. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Mike P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Arthur R.  |  Premières impressions 
Évaluation :
5

This UHaul location is the best in Boise , Idaho!

ROBERT F.  |  Premières impressions 
Évaluation :
5

I’m not pleased that the price keeps going up based on property that is clearly overpriced!

Lynda M.  |  Premières impressions 
Évaluation :
5

The staff at this location is so very friendly and helpful. I will definitely use them again if the need arises.

JON L.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Marlin S.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

charles d.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sahvanna J.  |  Expérience générale 
Évaluation :
5

I rented a storage unit in Boise anticipating I would be driving a UHaul from Alaska to Boise. Things changed and kept changing. Van helped me both times I called and was incredibly patient, kind and helpful. It so nice to find great customer service. I'm shipping my belongings in UBoxes later this month to Boise. Got it all worked by out Thank You

Colene H.  |  Expérience générale 
Évaluation :
5

I would highly recommend this storage facility to those who want the best and efficient customer service in the treasure Vally. Hi loved the safe area, many Dollie's always available and Friendly employees on staff. Thank you, Mary K ( Boise Idaho).

mary k.  |  Expérience générale 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Nicholas S.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Colene H.  |  Premières impressions 
Évaluation :
5

They went above and beyond for me,I had one of the best experience

DAVID N.  |  Premières impressions 
Évaluation :
3

I really liked the storage unit very nice and tidy but I did not like the stairs that I had to climb up and down to get to it.

Stephanie M.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Paula C.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kyle S.  |  Online Move In 
Évaluation :
5

Chris the manager and his team. @ the Orchard street location in Boise Idaho went above and beyond for me. They are friendly, courteous, and always willing to help with anything. Thank you!!

Denise G.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Laura D.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Fawn W.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Lindsey B.  |  Expérience générale 
Évaluation :
5

Staff went above protocol to helping me. Thank u

Joshua D.  |  Premières impressions 
Évaluation :
5

The staff was extremely nice and helpful

Rebecca r.  |  Expérience générale 
Évaluation :
5

Doesn't get any easier to rent and everyone is super friendly. Need I say more?

Ronald W.  |  Online Move In 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Amber R.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MATT K.  |  Expérience générale 
Évaluation :
5

Excellent Management and world class customer service .Every employee was helpful manager to last employee

Jerald M.  |  Premières impressions 
Évaluation :
5

I just can't afford you guys racing the prices next month so I don't know what I'm going to do

BRANDY H.  |  Premières impressions 
Évaluation :
3

Price for the unit was excessive. When I first reserved the unit they screwed up my reservation and I was left dragging a trailer around for 2 days working trying to get it straightened out.

Brandon B.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

William R.  |  Premières impressions 
Évaluation :
1

I won't be moving in to the unit until the 17th of january. When I was renting my truck the online process said that I can move into the unit on the 17th of january. After filling out the paperwork however it said I had to move in on the day I completed the paperwork aka the 5th of January. Why would it start me renting a unit on the 5th when I asked for the 17th? Essentially I'm paying for days that I'm not using. Extremely displeased.

Dominic B.  |  Online Move In 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Rodney B.  |  Expérience générale 
Évaluation :
5

I really appreciated having this extra space for a couple years and felt good about having my possessions secure in your facility. I just moved and trying to save some money by bringing that stuff home and getting rid of some stuff, but I'd definitely use your facility in the future or recommend it to others who need climate-controlled storage solutions.

Jason S.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael S.  |  Expérience générale 
Évaluation :
5

Everything went smoothly and the staff was easy to work with. Kris, the manager, did his job superbly! He was very knowledgeable and he went to great lengths to make my stay easy and stress free. If I ever need storage again this will be my "come to"place!

Patricia S.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

anaia m.  |  Premières impressions 
Évaluation :
5

I rented a storage locker from the orchard street location in boise for a year and a half. They were always helpful and curteous, gave great customer service. When my payments got behind they worked with me to get a satisfactory agreement to close out my unit and get my belongings so i didnt lose them to auction. Would definately use again.

Tiffany T.  |  Expérience générale 
Évaluation :
5

I will be moving things in tomorrow, but expect the same quality and service I have known for many years primarily in Dallas, Fort Worth, Denver, Memphis, Tulsa and other cities for long-term projects. Many of my items will be coming from a competitor where they were the only option for the past few months. Climate Controlled Storage has been slow in coming to Boise.

SANDRA P.  |  Premières impressions 
Évaluation :
5

Clean, secure, facility! Love everything else this location has to offer as well such as propane, dumpster services, and the "give and take" location in the storage unit!

Megan L.  |  Premières impressions 
Évaluation :
4

The only issue I had was: one of my units Would not report being closed and locked when I was finished with it. I said I could not log out. When I reported this to the office they said everything was fine. And it would be fixed (twice). The real issue was that when I came back log in and removed the lock from my unit an ear piercing alarm would sound for about 3 minutes. Just grew to expect it

Richard M.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tammy O.  |  Premières impressions 
Évaluation :
5

Clean facility friendly service great place to store your things.

Dwayne H.  |  Premières impressions 
Évaluation :
2

We have no complaints about the location or the manager on duty. He was very helpful and kind. My dissatisfaction is purely with U-Haul as a company. We reserved (over the phone and with a credit card) a 10x10x10 interior unit over a month in advance of when we would need it. A day before we were to move in, a U-Haul representative called to confirm our reservation. A couple of days later when I logged into my U-Haul account to view my reservation and figure out how to access it, I noticed I had no current reservations. I could see a "past order" with the confirmation number that tied to what I thought was my existing reservation. I called the service line and waited on hold for 45 minutes. When I finally spoke with an agent, she told me that there was no record of my reservation, not even my email or my name, in the system. I was baffled. She spent another 30 minutes trying to figure out why we weren't in the system. Finally, I decided to print off all of the email confirmations that I had that would indicate we had indeed reserved a storage unit at this facility and take them to the storage location. When we arrived, the manager who was working promptly recognized the issue and let us know that there was not a 10x10x10 unit available and the best he could do was a 5x10x10. Essentially, he confirmed for us that the reservation means nothing and the units are first come first served. I would have never relied on this as a storage solution had I known we were not guaranteed the unit we reserved with our credit card. We found this to be completely unacceptable and believe U-Haul should make it much clearer to potential renters that the unit they have reserved may or may not be available to them when they need it. Again, my complaint is not with this Orchard St facility, just the company's rental policies.

Erin N.  |  Premières impressions 
Évaluation :
5

Thx for a quality experience.

PAUL M.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jerry M.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Hana N.  |  Expérience générale 
Évaluation :
5

Daniel was very helpful and professional. A great rep for your company.

ron k.  |  Premières impressions 
Évaluation :
4

Location is excellent and the parking was easy to manuver with a large truck and car in tow. plenty of room to back and load/unload and the carts to carry items to and from are very helpful. The people that work there, especially Shane, knowledgeable and very helpful. However, every single associate I had to deal with was GREAT!

wendy r.  |  Online Move In 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Stephen D.  |  Expérience générale 
Évaluation :
4

could be a little cheaper. The girl at the office was super helpful. she gave me quotes for a truck vs U-box

Brandon D.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Richard M.  |  Expérience générale 
Évaluation :
5

wonderful facility - safe and clean and the staff was exceptional

Vernon C.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Robert H.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Dana J.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Connie M.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Amy S.  |  Premières impressions 
Évaluation :
5

Very clean facility & friendly staff. Secure with alarmed building and unit doors. Easy access.

RENA S.  |  Premières impressions 
Évaluation :
5

My storage unit was outdoors so I was worried about weather and bugs, but I didn't have any of that.

Erika W.  |  Expérience générale 
Évaluation :
5

❤❤❤

katelyn s.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Lester B.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Connie M.  |  Premières impressions 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Ian W.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Austin R.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Paula C.  |  Premières impressions 
Évaluation :
5

The floor in the storage unit was very clean.

Dan B.  |  Expérience générale 
Évaluation :
5

Amanda & Shane went above & beyond.

Mike H.  |  Premières impressions 
Évaluation :
5

I cannot say enough about the staff here. They have been so helpful ... I had been through some tough times during the COVID epidemic . The staff here worked with me , it was clear to me that they did not want me to lose all my belongings I already lost so much this is not a sob story Just life. I just want to say these guys are really great thanks again! Van, Christie you guys are great I'll give you five stars!

Cari A.  |  Expérience générale 
Évaluation :
5

Very pleased and would recommend this storage facility. Merci.

Karen S.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

andreas k.  |  Expérience générale 
Évaluation :
2

I also rented a tow dolly from Uhaul a few weeks ago, and the staff was very considerate. When you need assistance during a frustrating and stressful time, it's a relief to have someone who is kind and is willing to go the extra mile to help. That's Uhaul!

LYNN D.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

rick h.  |  Premières impressions 
Évaluation :
5

They went above and beyond to help by phone while we were in another state and the great service continued when we arrived in person.

KEVIN M.  |  Premières impressions 
Évaluation :
1

I reserved space for my daughter's move out from college several weeks in advance of the time needed. When I arrived I was told that the space was no longer available and that they had tried to contact me, but there was no contact information on my record. I know that Uhaul has my email since I have received confirmation. They proceeded to offer me a larger unit for more money -- one for 3x as much! Additionally, the room they finally found for me was in an older building with no elevator on the 2nd floor. No thank you! Clearly there is a breakdown in the communication between Uhaul and it's franchises. Why was my contact information not shared? If it had been, I could have more easily found another spot. Since my daughter was one of the last to move out, finding another space was a scramble. The staff, while friendly were not able to assist in resolving the problem, which could have been easily resolved by offering me a short-term lease on larger space at same cost.

Kimberly J.  |  Premières impressions 
Évaluation :
5

Excellent service, easy access, excellent equipment help

BYRON D F.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Katheren C.  |  Expérience générale 
Évaluation :
5

Very secure, accessible and clean. No worries about care and condition of furniture and other goods with the climate controlled storage conditions. Outstanding storage conditions and service.

Willis N.  |  Expérience générale 
Évaluation :
5

I simply could not be happier with my experience! I was able to book on-line and get in after hours without any trouble. The security features on the unit were the icing on the cake. Unit was clean, well lit and staff was super friendly & helpful. Will definitely return if I need storage again.Fantastic. Merci.

DAVID R.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Debra A.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Lene O.  |  Online Move In 
Évaluation :
5

Good facilities, vehicle and customer service, thanks.

PAUL M.  |  Premières impressions 
Évaluation :
5

Staff were extremely helpful and super friendly. Every staff member was understanding and willing to be flexible with our situation. Merci!

Taylor E.  |  Expérience générale 
Évaluation :
5

Every person I interacted with was kind and helpful. Thank you for your help this past year and a half. I learned that it is simpler to store items on ground level, instead of up steep stairs!

Megan G.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ALFREDO A.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JON L.  |  Premières impressions 
Évaluation :
5

We had only used the storage for a couple months, but it was great! Temp control was perfect, everything was accessable, and there was an employee there every time cleaning! She was also at the ready to help or answer any questions. Thanks so much for a great storage experience! Good job!

Joli F.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Jim F.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Camille T.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Robin C.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Andrew R.  |  Expérience générale 
Évaluation :
5

The staff is amazing, helpful and friendly.

Frances Z.  |  Expérience générale 
Évaluation :
5

Every Uhaul employee I encountered was very helpful. The indoor storage facility was immaculately clean and I felt very safe while using it (which has not always been the case with storage i've used).

Rosemary M.  |  Expérience générale 
Évaluation :
4

There was only one minor issue and that was that the unit itself was pitch black. Since it was part of your own grading criteria I feel the need to mention it. The only way to see anything in the unit was with a flashlight.

Charles P.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Aspen H.  |  Expérience générale 
Évaluation :
5

Kristen and her staff were so very helpful, prompt, and flexible. Made our move so easy!!!

Frances Z.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael M.  |  Premières impressions 
Évaluation :
1

Charged me 3 times on move in when 1st month was supposed to be free! Took forever to credit my account. Mistake by employee was only credited twice! Had to dispute with bank. Continued renting with them for over 2 years. Never heard of any issue. Made me pay for the employees mistake that was disputed by bank at move out. Terrible company. No one was helpful in remedying this. Corporate blamed on Boise, Boise blamed on Corporate. No accountability!

Amanda C.  |  Expérience générale 
Évaluation :
5

I've used this place multiple times. Great place to store my records as it's heated.

jason h.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jim F.  |  Premières impressions 
Évaluation :
5

All my experiences with U Haul have been positive. Quality products, good inventory, good advice. Storage was a service I did not know about until I needed it. Helped me out big time for a reasonable price.

cary b.  |  Expérience générale 
Évaluation :
5

Kristin is so professional and really knows what she is doing, customer service! I felt confident leaving my home under her care.

sierra s.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

eleanor Rae t.  |  Premières impressions 
Évaluation :
4

We had problems with our truck, the windshield wipers didn't work, and the gear shift was off. Also, it took 4 1/2 hours between three of us trying to reach U Haul by phone, when we were on the 890-mile drive. U Haul compensated by giving us one more free rent on one of the storage units, and gave us $120 coupon to put towards the other one. The staff at the office were great and very helpful!

Bonnie S.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Junior Achievement O.  |  Premières impressions 
Évaluation :
4

Wish customers could have access 24/7 but I understand.

maritza r.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kay R.  |  Expérience générale 
Évaluation :
5

They were really nice and helpful

aaron c.  |  Premières impressions 
Évaluation :
5

Kristin and the entire staff super friendly and helpful!

Ursula S.  |  Expérience générale 
Évaluation :
3

NOTHING UNSUAL

BYRON D F.  |  Premières impressions 
Évaluation :
5

Cleanest storage place I have ever been to!!!! Everyone that works there is very nice also.

KRISTIN B.  |  Expérience générale 
Évaluation :
5

All the staff have been professional and courteous. I definitely do recommend the Orchard U-Haul facility and will use those services in the future. Thank you. Jon R. Wilson

Jon W.  |  Expérience générale 
Évaluation :
5

Never any issues, always felt our stored items were safe. Ultimately, we opted to move closer as we now live over a half-hour away. I would consider returning here if we relocated back into Boise.

Shawn J.  |  Expérience générale 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Nicholas B.  |  Premières impressions 
Évaluation :
3

For a 4*4*10 the suggestion of it wasn't the best for a studio or a two bedroom as furniture would barely fit even if your bedroom breaks down. Since my storage is down in the basement it was hard to move the furniture with no cars or elevators. Overall, the staff is really nice but the storage itself does its job it just didn't have a stable ground which made it had to store my boxes.

Karen A.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Cecilia T.  |  Expérience générale 
Évaluation :
5

Kristen clearly runs a tight ship, but she was out there leading by example. I was highly impressed with her, and her team upheld her service standards well.

ashley w.  |  Premières impressions 
Évaluation :
2

You guys would've gotten five stars if I would've actually been honestly informed of the fact that the access hours absolutely suck... Prior to my signing of the agreement, I asked if it was 24 hour access, and he said yes... then, upon showing me the unit, answering my question again, he said " Oh, not these ones. These are accessible during our open business hours." This is an outrageously enormous inconvenience for me. This was the only day I could move my belongings to storage. Due to working a full day shift, 7:00am to 7:00pm gives me about 20 minutes to do any moving... I have to be out by Saturday at Noon, and I just have to consider my stuff as a donation. I'm really disappointed in this specific business location. My family has used U-Haul for years, and they weren't ever lied to or manipulated like this... Why me?

Tyler M.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KAREN M.  |  Expérience générale 
Évaluation :
5

Love this place! The general manager there was really friendly and helpful

Tim E.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Adam C.  |  Expérience gé