Customer Reviews for U-Haul Moving & Storage of Bradenton

Évaluation :

1

Have employees that want to come to work and who believe in customer service! The tire air display clearly showed that the back tires need attention 78 in the left tire 55 on the right ! The windshield and side mirrors were both in need of cleaning! But the guy that checked us in was very personable and interested in our well being !! When I tried to extend my time I was told I couldn't as some one else was scheduled to use it!! I was transferred to another party - waited 20 minutes and that person took care of it swiftly- I didn't have to come back in and switch vans ….when I went in to add additional days on line I noticed my contract was for 750$ rather than the original 185$ - the lady that helped me on the time extension - it took her a few minutes and she finally figured out that the girl that checked me out entered the 185$ as a daily rate. Lastly my reservation was changed to a 24/7 reservation fine - so I went thru the process of checking out my vehicle- then I was instructed the key for the van was inside and to go inside to end of the desk and the key would be available. After a wait of 22 minutes I finally got the van !! There are plenty of other locations I will avail myself to in the future!

Évaluation :

5

The trailer was advertised as 6 by 12 which it was p On the inside but the entrance at the ramp was only 4 ft 6 the object I was picking up is 5ft wide I didn't notice this until I got it home I returned in 1 hr to tell them I couldn't use it but they changed me for a days rental which I don't think is very good business

Évaluation :

5

Trailer rode great and it had new tires.

Évaluation :

5

Awesome personel helping us today

Évaluation :

5

The woman was supper helpful. She did inform me we would get reimbursed for any gas that was over the picture on the app. I have yet to get it.

Évaluation :

5

Easy to reserve and return when finished. Good value.

Évaluation :

5

The young lady that took care of me was so nice and then when I left she called me back to say that someone had left their earbud in drink holder and I was so happy cause it was not cheap!! Again I thank you for everything!!!!)6

Évaluation :

1

DON'T USE UHAUL!!!

Évaluation :

3

So the only problem was that I asked for it to come with a 2 in ball and when I got the car it had no ball so I asked and they said it didn't come with it and whoever took my order said it did so I had to come back out of pocket another 40$. I'm a business owner and I would of made that rite instead of trying to charge me more money.

Évaluation :

1

Store not customer friendly or helpful

Évaluation :

4

I asked for safemove PLUS, but I noticed during my trip, the contract indicated that it was not selected by the lady at the desk. Kind of concerned about the exposure. trip was uneventful - thank goodness. --- Rick, Nick and Lewis were great getting me the truck and Auto transport. Obviouslyl, they are knowledgeable and experts in what they do.

Évaluation :

4

Only downfall was the entry and exit were tight to maneuver onto US 41 other than that the service and equipment was excellent!

Évaluation :

5

Fast and friendly check-in.

Évaluation :

5

The truck was clean. The A/C did not work, it always pulled to the right and the wipers skipped across the glass in the rain.

Évaluation :

5

The only thing is that the transmission of the bus is bad and it tries harder and more gasoline is spent

Évaluation :

5

Excellent experience!

Évaluation :

5

Everything thing was just perfect. A great change from the other businesses I dealt with in the last years. All staff were friendly, courteous, and professional.

Évaluation :

3

Online order does not confirm equipment is available at site of pickup. Was told it needs to be reserved but only with site of pickup. No assurance that equipment will be there at pickup. Also check in took 20 - 30 min. Even after it was reserved online and by phone. A waist of everyone's time.

Évaluation :

3

Make sure the backs of the trucks are clean. Mine had a sheet of glass that was broken in it.

Évaluation :

5

Excellent service à la clientèle. The trailers are kind of run down and need rotation with newer ones.

Évaluation :

3

received wrong vehicle than indicated by paperwork didnt notice til about 500 ft away

Évaluation :

1

Very short staffed! The few staff there had zero customer service, overwhelmed, and lacked leadership. The male outside could careless about assisting customers. I have rented multiple trailers from this location. It has completely gone to crap!

Évaluation :

5

I have rented 3 trailers from you in the last year and they were all in great condition. Also very convenient pick ups and drop offs. Thank-you!

Évaluation :

5

Can't think of a thing ,great staff.

Évaluation :

5

you need back up screens in vehicals. Once you get used to them it is difficult not to have them/

Évaluation :

2

Egregious mouse infestation destroyed most of my property, specifically my furniture and clothing

Évaluation :

5

Excellent and fast Service

Évaluation :

3

Not location specific. Uhaul changed my pick up location the day before through text to a location very far from me. Was told location reserved wasn't open on Sunday. They new that when they made the reservation. Thought I was doing a 24/7 pick up for a closed location. Needless to say they made this very stressful during a stressful time of move.

Évaluation :

5

Outstanding service. Made appointment on-line. Was called to confirm. Dropped car off the night before and the trailer hitch was installed by 8:00 AM the next morning!!! Amazing service. HIghly recommend.

Évaluation :

5

Everyone was professional, courteous, and respectful. Great experience!

Évaluation :

4

The same person who hooked up my trailer snd then the next day unhooked it was very customer focused

Évaluation :

5

Thanks and have a great day!!!

Évaluation :

3

Our service provider assisting in getting our trailer hooked up was very nice but very inexperienced. he should have been checked by a more experienced employee. One of our tires was half inflated and if we didn't check the tires ourselves with our personal air gauge, we would not have known. Then he just gave us the air hose and said you can fill it up. Plus, the air hose was in need of repair. Once on the road, we had to put air in the tire every 100 miles. An inconvenience to say the least.

Évaluation :

5

great to rent from!!

Évaluation :

5

There was a leak in the truck, some of our belongings got wet when driving in rain

Évaluation :

5

Check in was a little slow

Évaluation :

5

Great customer service! Clean facility and equipment. The guys outside work so hard to making sure you're hooked up correctly with a trailer 5 stars! :)

Évaluation :

3

The owner was all over the place making things happen in a very positive and impressive way. The other employees I encountered we very slow in their tasks and easily distracted and talking with each other, checking in the truck seemed inordinately slow, and one person seemed more asleep than awake. They all need a dose of the owner's energy!

Évaluation :

5

Very pleased with the whole experience.

Évaluation :

3

More front end employees. One associate is not enough for the business that goes through this location.

Évaluation :

5

Love you guys, every time I rent from you it's so smooth.

Évaluation :

1

The lady who checked me in promised me a discount to return the vehicle to Orange City instead of DeLand where I originally selected that was close to me. I never received that or the fuel discount she also promised me for returning the vehicle there. She also promised extra mileage and extra days. The only thing I received was an extra charge. Nothing promised was ever received. That is unfair and deceptive practices. Realistically I had to drive more miles and use more gas because of what YOUR COMPANY REQUESTED and benefits YOUR EMPLOYEE lied about. There's witnesses as well. While the new girl promised me all of that the more seasoned agent sat there and overheard it all, as well as the person I came in there with. Also, I was told she couldn't give me a copy of the contract because you guys were “out of paper” When I called to complain and explain the situation and ask why I'm being charged additional money, the agent basically told me too bad so sad. At what point does uhaul become accountable for its employees actions and broken promises to its customers?

Évaluation :

3

Have clean and reliable equipment

Évaluation :

5

the box to leave the key should be better located and indicated because the model shown on the page is not the same

Évaluation :

5

Well maintained trailer. Towed great and I could clearly see it was well maintained so it was a comfort level above what I expected.

Évaluation :

2

I am rather disappointed in the overall experience. Shortly before my rental, I received a call letting me know that the 15 foot truck I reserved was not available and I would only be offered a 10 foot truck at a different location. The rental location was father away and took me extra time to get there and home pushing back my window of helpers I had to make the move. While the cost of the truck was $10 less, it did not have a ramp and the location did not have an appliance dolly causing great issues with moving my refrigerator. I had to make many extra trips due to the smaller sized truck. I do not feel the $50 credit I am receiving is adequate compensation for the last hour change in equipment and I would like someone provide a more significant compensation. I cannot consider using UHaul again under the current situation.

Évaluation :

4

The scheduling and call center are terrible. They told me originally that there was no guarantee I could get a truck at this location. They told me I would have to go to Fort Meyers and that they were sorry. I spent hours for 3 days prior to the pick up trying to resolve with no one helping me at all. Ultimately I had to take the truck 2 days earlier than I had planned just so I might be assured the pick up in Bradenton. Meanwhile Bradenton had well over a dozen trucks every time I went there to pick up supplies. Terrible management and scheduling. I will never use U-Haul again.

Évaluation :

3

When I reserved my truck I also asked for a appliance dolly. I when I went to pick up the truck they told me they did not have the dolly I reserved, this was a huge problem for me for what I was moving that day. I phone call or email, or text a day earlier would of been helpful notifying me of the dolly situation. I could of changed my plans for that day.

Évaluation :

5

Everything was perfect, very well run and friendly staff especially the office girls.

Évaluation :

5

Nothing Gal behind customer service desk went above and beyond to help me with my vehicle. The young guy in the yard was professional, friendly and very helpful

Évaluation :

5

very accommodating staff

Évaluation :

5

WiFi issues, I did not receive my receipt by email as promised

Évaluation :

5

I have used u haul in the past. Each time including this time my experience was above average.

Évaluation :

3

Tire lights were on, fuel wasn't where it should be. I feel I paid too much for what I did.

Évaluation :

4

Tow dolly was not latched down by Uhaul employee .Detected by myself upon inspection.

Évaluation :

2

For a few years all was good. I've informed the office of rat excrement in my unit three times. I was told it would be taken care of. If there is still evidence of rodent infestation in March, I'll be looking for a new provider.

Évaluation :

5

The place was always available and clean all the time! All staff was very friendly and very professional. The manager is so awesome . Always there and very kind .. I will always recommend to everyone! Great job team ...ll see you again

Évaluation :

5

Excellent from start to finish. Storage was perfect Truck was great I like the climate control Elevators huge and truck was nice and clean

Évaluation :

2

RAT infested building same time my storage almost doubled after my free month because I had rented U-Haul in NC and moved to FL. Alot of my items were damaged when they had their RAT PARTY. You can't put a price on them because they meant more because I saved to buy or I was given these items and didn't know about situation until I went over to get my Christmas stuff. Rented Oct 2022 moved Jan 31. Had to throw out to much. Your Staff, amazing, busy at times. Unhappy customer.

Évaluation :

2

I was horrified upon move out that my belongings were DESTROYED by rats (chewed up, peed and pooped on). From my mattresses, my clothes, my wooden headboard even cords to lamps and video game consoles. We were homeless and from the beginning the staff (Ms. Heather, Ms. Lauren & Nick) were always wonderful, I don't blame the staff for the rats ruining my things, im just really disappointed because this was an expensive controlled climate facility. I would NEVER had expected this type of damage.

Évaluation :

5

Nice people very friendly

Évaluation :

1

Rats infest this facility. 80 % of my items were damaged. I was told the rat situation was taken care of before I started renting there by several employees. Clearly it was Not!

Évaluation :

2

The lady who checked us in took an hour to do so. I believe she was new, but we were there right at 7am (luckily since we couldn't register via phone) and we needed to have our truck returned down the road at 9am. We are moving from a hurricane zone which has been extremely stressful and they did not make our experience very pleasant. I had made a reservation the night before and they couldn't find it even though I had a confirmation number. The maintenance man was nice at first but was yelling at us from across the parking lot saying "you better hustle, that truck is due!!!!!!" Meanwhile we had been throwing our stuff out of the truck outside so we could return our truck in time. The lady who checked us in also gave us the wrong unit number which was a quick fix. Overall pretty stressful checkin process but we are happy to finally be moved in.

Évaluation :

5

The online process is very easy and quick. Best on the market that I have experienced.

Évaluation :

1

This is the worst storage facility I have ever used. They are infested with rats and you are paying for climate control but all of my furniture was ruined with mold and mildew. I had to throw away all of my big furniture. They did not send out any notification to let people know they were having climate issues nor pest issues so we could take the steps to protect our valuables and are still letting people move in. Do not use them!!

Évaluation :

5

I really appreciated the drinking fountain and the free stuff area. Both great ideas. Air conditioning was great too. Merci.

Évaluation :

1

Spent 1hr extra trying to lock my unit. The lock of the unit would not lock in order to place lock on.

Évaluation :

5

Also when we brought our fireplace storage cabinet home there was water damage done to it bumped up the wood. I need phone number to report damage since I had insurance on my storage unit. Also, the policy no. If any. Thank you Tanya Thomas 814-282-7895

Évaluation :

3

NO COMMUNICATION BY PHONE IMPOSSIBLE TO REACH THE OFFICE.

Évaluation :

5

Only issue continue to monitor found rat droppings in my box spring of my bed!

Évaluation :

3

front desk clerk was a bit rude. also, had to buy a circular lock meanwhile other storage units had regular master lock padlocks. disappointed :(

Évaluation :

3

The only problem we had with the storage unit was there were 2 large poles in the middle of the unit which caused issues with storing our furniture.

Évaluation :

5

I was well pleased with the personal attention I received at the site‼️ I was actually walked to my unit and was shown exactly the steps to follow, for after hours use. Facility was nice and clean and I was very pleased I could actually feel the air conditioning ‼️‼️

Évaluation :

5

The girl that helped me was very professional and friendly. Made everything go very smoothly.

Évaluation :

5

Mauy did a great job

Évaluation :

1

Upon going to my unit I noticed there was dead flies and rodent smell throughout the second floor as well as no air conditioner. When I went to the office I was told they have been trying to get AC fixed for a while and has a rodent issue for months. I was not notified if this and when opening my unit all my stuff was ruined with mold and dead rodent smell. I am devastated I have to throw my and my kids belongings out due to the negligence of this facility.

Évaluation :

4

My only complaint is the office closes at 4. Made it hard to contact them

Évaluation :

3

Customer loading and unloading area to small and congested with

Évaluation :

5

No problems popped up that’s all I ask for

Évaluation :

1

After i called the 800 number and was given a great price on a storage unit that should have been adequate, i went to the location only to find out that they did not in fact have a unit for me at said location or any other location in my area, i was told that the reservation was free and come to find out that it most definitely was not free. My bank account was charged for unit i can not even use and now i have to wait 3-5 business days to receive my refund for their mistake. Sure they can take your money on the spot for no service rendered but they want to make you wait to give you back the money they said they wouldn't take until i was actually moved in... Thanks a lot for nothing.

Évaluation :

5

The staff were so helpful when we arrived at the location. Prior to arrival we had reserved a unit but decided to get a bigger unit. I called and the call center assisted in the change. When we arrived to unload and register the staff couldn't have been more helpful and friendly

Évaluation :

3

The two administration women were unfriendly and demeaning to other staff members. This is second time at this facility I witnessed this behavior..

Évaluation :

4

Parking is limited and there were a couple of close calls with cars and trucks backing in and out. Staff was very helpful and definitely knew their stuff.

Évaluation :

1

A fairly new building. We had NO food in our storage unit. (#4001 Top Floor) We"ve never seen that much RAT POOP ever!! The infestation was sickening!! We wore mask for fear of disease!!! Talked with other customers and they said the same thing. Manager was short with us, and unconcerned. Said we were the only complaint. NOT TRUE. The other couple said she said the same thing to them. Only asked us if we had insurance for our damaged property. We're contacting the health department. I thought insurance was for flood, or natural disaster.....guess I should have read the fine details. Lost four chairs, antique family heirloom, and some items in boxes. The POOP that was swept out into the hallway was still there when we came back two days later, just to continue to get OUT!!! Only used storage this time in my life during the move to FL, and pray I never use it again!! OH, this card system in and out seems convenient, but alarm goes off way too often.....I wonder how much damage has been caused to our hearing. When you go to swipe "out" it's like the system has you already out and you're swiping in again......Like you "timed" out or something. Worthless!!!!

Évaluation :

1

Spent 2 hrs picking up trailer, over 1 hour returning trailer. I was told i would get a free months rental on a storage unit for renting the trailer, so i said ok. I was going to Rent a unit closer to home but i figured since the first month was free i would use that unit. When I arrived with a my trailer loaded i went into the office where i was told they probably didnt have a unit for me because they had reserved the only unit available to 5 people. I tried to explain that you can't RESERVE 1 unit to five people when the woman became rude. They finally gave me a unit they had reserved to somone for the 15 th. Then i was charged over $100 for a unit i was told was going to be free. When I questioned the lady she became even more rude and said, do you want it or not. I had no choice but to take the unit becau i had no place to unload their trailer which I had to return. What a circus. I will buy a trailer before I ever use u-haul again!!!!

Évaluation :

5

Stephen and Nicholas went above and beyond to help us with our truck and storage unit rental! Highly recommend this facility!!

Évaluation :

5

The staff always went above and beyond expectations! Made this transition period much easier!! Thank you all! Kim & Chief the Cockatoo

Évaluation :

1

I spent SEVEN (7) months trying to get MY property that was basically being withheld to me! 7 months of dealing with a rude employee who thinks he is the GM whom NEVER relayed ANY of my messages to the actual GM! From them basically stealing my property, to threats of selling it TWICE, to finally having corporate doing the right thing by researching MY account and seeing that I in fact WAS RIGHT and rectifying the situation. U-Haul needs to stick with what they know, rental trucks!

Évaluation :

5

The two female staff members that checked me were excellent! By far the best customer service I have EVER received from U-Haul!

Évaluation :

5

Super friendly, and we’ll staffed I didn’t have to wait for help at all.

Évaluation :

5

The staff at the 14th street facility are awesome. Very knowledgeable and professional.. Easy to talk to and very polite

Évaluation :

5

I always have love uhaul

Évaluation :

5

All the staff have been amazing. Little things like queuing to get tape and just getting given some add to The experience. Merci.

Évaluation :

5

The staff was over the top helpful!

Évaluation :

5

The staff was AMAZING always helpful and friendly.

Évaluation :

5

They employees at this facility are very professional and helpful which you can't find today. I would definitely recommend this one to everyone and I'm glad I was able to reserve a storage unit just the right size I needed from them.

Évaluation :

5

The facility is excellent but had to move to a larger unit at another location.

Évaluation :

5

Employees were very helpful. Renting the unit online made my life ten times easier. Overall a great experience.

Évaluation :

4

Some mold formed underneath piping in 10x10 unit. Easily fixable. Online auto-pay system needs fixed, multiple times had auto pay activated but didn't go through from checking account and was forced to pay a late fee.

Évaluation :

5

Excellent service. After returning a rental truck, I received a phone call from Nick, informing me that he had found my credit card under the seat. Thank you for going above and beyond. Much appreciated!

Évaluation :

3

All my stuff was covered with spiders when I moved out.

Évaluation :

5

Laurin was very helpfull and knowledgeable about the facility.

Évaluation :

3

Staff member who checked me in accused me of possibly stealing furniture pads I said I didn’t receive at pickup location.

Évaluation :

5

How would one get on a wait list for a large 10x10 or 10x15 unit? Currently have 2 - 5x10 units and would like to combine into a single unit.

Évaluation :

5

We moved to the area from Indiana, so we dropped off the rental truck & auto transport here. The employees were quick to acknowledge us & help us any way they could. We rented a storage unit here too. It was quick & easy to do, and the facility was very clean, inside & out. In my experience, this location was like a revolving door. Get trucks & trailers in, get them out. I was impressed with the staff for how busy they all were, that they took time to help anyone that drove onto the lot.

Évaluation :

3

10×8 unit has four posts in each corner which makes it hard to pack my stuff in it, also posts have insulation covering it which is now all over my stuff and me. Very disappointed, I should not be charged for that price for that unit, very disappointed.

Évaluation :

5

We arrived with a reservation for a storage unit that was not available. The staff did everything possible to accommodate our needs. While we are paying more, we appreciated the effort from the staff member to ensure he did everything possible.

Évaluation :

5

Great place to store stuff short or long term. Only needed 1 week. Large elevator for 2nd/3rd floor and climate control was great. The halls are large enough to fit furniture through easily too. Space for 2, possibly even 3 uhaul trucks in the loading/unloading bay.

Évaluation :

5

All employees I interacted with went out of their way to help me with any issues I had.

Évaluation :

5

Everyone was friendly, approachable and offered help right away.

Évaluation :

5

No issues to be reported. No problems

Évaluation :

5

Every employee I spoke to was extremely helpful and went out of their way to help. EVERY employee from the Mgr who checked me in, to the person who checked me out, and the maintenance worker who helped me with the punch in code at the door

Évaluation :

5

This is an awesome location.

Évaluation :

5

Great I love u haul