Customer Reviews for U-Haul Moving & Storage Of Bremerton

Évaluation :

5

The employees we dealt with were great and handled things efficiently. You might separate this if posting - Equipment was clean but may need additional mechanical maintenance, as relayed when we dropped off: Heater knob was off but heat was definitely on; occasional slight bump/hesitation in the get-up-and-go e.g. fuel feed, drive line type issue; and stuck on high rev once, put it in neutral to coast down the hill and it settled down.

Évaluation :

5

I needed a trailer on 1 days notice and U-Haul came thru. Excellend overall experience. Highly recomnended

Évaluation :

3

Truck cab and back loading zones smelled of cat piss Also truck died on me Barely started Barley made it up any hills 0/10 review

Évaluation :

5

My Experience was absolutely Great! Everyone was really nice. I have a Hearing Disability they were really patient and kind. Check out was smooth, Love the new feature of pictures of Truck. Super Easy. A Big Thank you.

Évaluation :

2

I normally like this location but I had to contact support yesterday because upon returning my uhaul they said that I returned it with about 1/4 tank of gas even though it was returned with a full tank. Thankfully I took a picture of my dashboard when I returned so I could prove that I had a full tank, but that was extremely sketchy. I got charged for gas that they wouldn't have needed to put in. (I have already gotten a refund for the charge).

Évaluation :

3

The Truck was not the style I requested. Though I was guaranteed the proper truck a week out, was not informed of the wrong type of truck until I arrived to pick the truck up. Truck was in poor mechanical condition; steering felt loose, brakes were soft and spongy, exhaust showed signs of leaking seals (smoke and noxious fumes) until engine warmed up. Blankets provided with the truck were damp as if recently washed.

Évaluation :

4

My reservation order for pick up location was changed which cost me more gas and miles and more time. I did not appreciate that. It also cost me my day off. People were friendly and kind in helping resolve this issue but I do not appreciate having to pay a higher price because your business has break downs and other issues. I feel I should be compensated for your business issues that cost me more.

Évaluation :

5

The owners and entire crew were professional and courteous.

Évaluation :

5

They were very helpful during initial hookup

Évaluation :

5

Everything was perfect, no complaints

Évaluation :

3

The storage that was originally reserved for me was not empty and I had to downsize. All of my thing couldn't fit in there so I was offered an additional storage space at no cost The additional storage space was the previous one I'd been assigned that had auction items inside. Very stressful experience despite the staff trying their best to be helpful. The system has to get better.

Évaluation :

4

I had a good experience using U-Haul the people I dealt with were extremely helpful and explained everything very well I would use them again

Évaluation :

5

Do not change. Everything was easy!

Évaluation :

5

I haven't used the hitch yet so my rating might not be as informed as it should be at this point. I'm using it this w/e to haul recreation and camping equipment. I will see if it's all that!

Évaluation :

4

The outside of the cab & box had bug parts everywhere! The truck worked perfectly!

Évaluation :

5

Great customer service and friendly staff!

Évaluation :

3

I dropped off after closing, did not interact with anyone

Évaluation :

3

Van was dirty. Warning light was on for oil change. Staff was friendly though.

Évaluation :

1

Response to your request for a review of our relationship so far: I can't click on any of the "rating options" options above just yet- it's too soon to tell since this job remains unfinished. We are presently waiting for the call from the manager that we were promised by the ass't mgr when we took the car home on Thursday with part of the work still undone. Today is Saturday Aug 24, no call so far. As a Good Faith gesture we paid the bill in full before removing the car from the premises (3 days after the originally promised day of Tuesday). We are far from satisfied to say the least; nor are we prepared to just let it go. Still waiting for the promised Call from The Manager!

Évaluation :

2

From the start it was weird. The online process kept timing out. Then when I finally got the appointment sent. Later, I got mandated to work the day I sent the appointment. The email, call in and local office was not helpful or unavailable to assist me to change the date. The day before a lady calls me to remind me of the appointment and pleads with me to change my appointment since the tech "has a personal project" and my van is "super difficult" to do the wiring on. Since, this wouldn't work for me I kept the appointment. When I arrived at roughly 1030 for my 11am appointment. The lady informs me that the tech is working on something eles right now and it'll be atleast an hour til he can start on my van. And the job would take 2-6 hours instead of the 2-3 since its such a hard van to work on. She was nice an offered me to wait across the street at a local Cafe that was actually a great recommendation. The Cafe was so nice to let me and my 2 year old kid wait there til 2pm where they asked me nicely to leave. And when we walked back in the rain the staff was nice and offered for us to wait the next "couple hours" in they're sitting area. Where we were forced to listen to less the staff, being less then professional bantering and shaming of each other. It was quite the odd experience but I don't believe we'll have further business with this uhaul

Évaluation :

5

Appointment was completed on time. Kaitlyn was very helpful in answering questions and making sure I had what I needed.

Évaluation :

5

Efficient and knowledgeable customer service at the Kitsap Way location!

Évaluation :

5

Friendly and helpful!

Évaluation :

4

I really can not think of any additional recommendations. I am pleased with the speed & quality of the service. I continue to rent from this location because of that. Merci

Évaluation :

2

They offer a month of free storage but only had a unit on the 3rd with no elevators or help to move. Really U-Haul? I ended up paying $130 to store my stuff for a month. This was why I went with U-Haul. Disappointed

Évaluation :

5

while there was a line of folks waiting they checked in with all of us and let us pull up and leave the truck without hassle.

Évaluation :

5

Merci!

Évaluation :

5

Everything went smoothly for pick up and drop off

Évaluation :

3

We were charged for insurance but they nev

Évaluation :

5

Easy

Évaluation :

3

Very busy Sunday morning so took awhile to get trailer

Évaluation :

5

The entire staff was very friendly, helpful and made it a pleasant rental experience. Merci.

Évaluation :

5

Checkout was a breeze and super friendly customer service.

Évaluation :

4

Verify gas and mileage for the rentals prior to issue.

Évaluation :

5

Because I accidentally entered the parking lot incorrect, the Lady and Gentleman that met us outside, came to where we were. They were sooo helpful and nice!! They were looking to help us move our motorhome out of the parking lot, in the best way possible. They met us where we were, helped unload our car from the tow-dolly, and then detached the tow-dolly, so we could easily maneuver and exit the lot without getting stuck. They went above and beyond to help us!!!  Thank you for all your help!!!

Évaluation :

4

Thanks

Évaluation :

5

Small store, but well stocked. Very helpful and cheerful staff.

Évaluation :

5

More staffing if possible. Very busy location and feels/looks understaffed. The U-haul representatives at this location are very friendly and helpful despite customer/business demands. I've been going to this location in the past years and this is by far the best experience I've had at this location. The building has changed along with a newer smaller lobby (feels crowded).

Évaluation :

5

So incredibly easy! Pulled up, and was advised we were good to go. Easiest process ever.

Évaluation :

4

Tire pressure or tire itself was not right which caused it to split. Thankfully I paid extra for roadside but shouldn't have had too.

Évaluation :

5

Good service

Évaluation :

4

Everything was excellent with the exception of one of the employees that checked me in, who was actually quite rude when I started to park in the wrong area and became quite belligerent when I called him on it. All else was fantastic.

Évaluation :

5

The truck cabs have no leg room. Long moving trip was uncomfortable.

Évaluation :

2

No gas in it make sure there is some gas

Évaluation :

5

nothing. They were great and helpful

Évaluation :

5

Please provide a heads up that if contacting customer service by phone (instead of the app), there could be long wait times :)

Évaluation :

5

Fix the a/c in the van. They did make me aware of the issue beforehand though.

Évaluation :

5

this staff was very professional and accommodating. They completed the turn in with courtesy and honest appreciation from me after a long and stressful trip home.

Évaluation :

5

The employees I delt with were awesome!! Very prompt and friendly and helpful. Best customer service I've ever received at a UHAUL location. Merci

Évaluation :

5

The employee (I don't remember her name- I believe it starts with a C.) was super friendly, helpful and very pleasant. Super friendly. This is the type of help I had anticipated at the first stop.

Évaluation :

4

I made my reservation on line in an attempt to speed up the check-in process but still had to wait in line and check in at the site. I shouldn't have to check-in/reserve twice. Also when I checked in on line there was a section that asked for "relocation address". I was not relocating so I entered that statement. At the site they informed me that I needed to enter my current address in that space. There should be a statement there telling people to enter their current address even if they are not relocating.

Évaluation :

5

I love dealing with that U-haul location. The staff are always friendly and helpful. Great store that clearly has great management.

Évaluation :

5

Friendly and respectful staff. Very helpful and made my rental flawless. Merci

Évaluation :

5

You have a wonderful team there keep it up!!!

Évaluation :

5

Very friendly staff. I had a 10-foot van (TE10) reserved for a Sunday move unfortunately, they had over-booked and did not have one available. However, the quick-thinking staff offered a 15-foot van at a discounted price I couldn't refuse. I was able to meet with my moving crew with time to spare. Would I recommend this facility to others, yes. Thank you all for a job well done!

Évaluation :

5

Great people

Évaluation :

4

I am not sure where the customer parking area is. It always seems that people park wherever there is open space, even if it is in the middle of what appears to be the driveway.

Évaluation :

5

The staff in Bremerton very helpful

Évaluation :

4

We have been happy overall with our storage unit; however, we recommend that you put motion sensor lights inside the units themselves as they are quite dark and it is difficult to see anything once you are inside the unit. Even small lights for safety would be helpful. Merci.

Évaluation :

5

Great Staff

Évaluation :

3

My key card never worked. It took multiple contacts to get my rent auto deducted. For a big company you're just not as good as you should be.

Évaluation :

3

Access to unit sucked hours are hard to get your stuff

Évaluation :

3

The Gorst facilities are far superior to those in Bremerton. Also it is closer to my home. For those reasons I decided to move out of Bremerton facility.

Évaluation :

5

Good location

Évaluation :

5

The 3 young guys that run the front , are great . They make it as easy on U as they can . There just great!!!!!

Évaluation :

1

When i made the reservation 5/26/21 for 26' truck and rental unit, the rental unit was advertised to be free for the 1st month. I noticed immediately after confirming the reservation that I was charged $89.95. I sent an email right then saying this was to be free and to cancel if there is a charge. As of 06/01/21 I have not received a response nor a refund for this amount. The storage unit was not used and is not going to be used, I did not want it if it was not free for the first month as advertised when I made the reservation.

Évaluation :

2

I was on deployment and they messed up my payment method, so i kept getting letters and calls about me not paying my bill. They also called and said the lock (that we bought from their store) was not a valid lock and threatened to cut it. Just overall a bad experience. Thankfully there are laws in place that prevented them from throwing out my stuff.

Évaluation :

1

I began renting a storage unit at the end of April of this year; and since that time I paid every month by way of automatic debit. On at least one occasion the hinges of my door were tampered with; and I right away alerted the staff. (I was glad I chose the extra insurance in case of theft etc.) Throughout my time there many times I had to walk to the office and request they unlock the door during normal business hours; and found difficulty with my key-card working consistently. This was inconvenient as many times there were long lines and I got tired of waiting. When I was notified that my cost was increasing, and had moved to another location, I made the decision to exit and left the unit in good clean condition for which I have a whitness. After vacating the unit I spoke with the staff; and they retained my key-card; and issued a refund. Subsequently I received a late notice stating that I had not paid. I sent numerous emails and called to resolve the matter. By contract however, the truck rentals over the years has been helpful with easy transitions; and problem free service.

Évaluation :

2

Customer service was not the best. Employees were not knowledgeable. Not at the initiation on the storage move in or at the move out time. They did not seem to want to help. Lone was moving extremely slow, they had no urgency. Very I'm pleased. Everything was completed and done. Will not go back since they were not helpful not even on the phone when I was trying to set up moving help and storage and truck reservations.

Évaluation :

5

Most of my stuff was sticky. The ground was sicker. I love the staff

Évaluation :

3

I didn't like that there was not elevator and that the storage unit was up a flight of stairs after you got to the 2nd floor inside the complex

Évaluation :

5

Great staff

Évaluation :

5

Very friendly and accommodating staff!

Évaluation :

3

Was hoping the storage facility was 24/7. Staff polite, unit clean.

Évaluation :

1

The facility is in a cramped location. The staff was not responsive to my concerns or request for help. Trailers and or trucks parked in front of the door from the storage. Did not honor free month

Évaluation :

3

Even though the workers tried to be very helpful the computer system was bs so they claimed and the staff not giving enough help it took us 5 hrs of waiting to get a storage unit

Évaluation :

5

One of the U-Boxes had been apparently dropped and many items had been broken. Shawn, Misty, and Anthony were profoundly helpful and understanding in their support in managing the broken U-Box.

Évaluation :

1

On more than one occasion I waited (along other customer) on the line for more than 20 minutes, in order for me to get them to open my unit. I don't know if they are understaff.

Évaluation :

4

The check out process using the Mobil app was great. The check in was simple as well, assisted by someone at the facility made it all easy and quick. Merci

Évaluation :

5

Great experience. Thanks

Évaluation :

4

My only concern was after 3 YEARS of paying for storage there was no prorate for the month. I paid for all of June and expected a bit of a return. Hardly seems right. No I wouldn't store w/UHaul again

Évaluation :

2

No one answered my calls also transferred me to a national call center s when they finally did (the transfer made no sense.) My u-box had forklift HOLES in the wall. Took ONE HOUR to give me access.