Customer Reviews for U-Haul Moving & Storage of Bridgeport

Évaluation :

5

My only neg in this experience was online experience. I did all the pre work, but when I got to the facility none of it had registered and I had to redo everything

Évaluation :

1

Integrity! Wrong mileage reported on receipt foran extra $50 charge on my credit card. Really !!

Évaluation :

1

Rented truck with what appears to be a wasted drink in the cup holder. Had movers scheduled so didn't have time to swap vehicles. Got charged a cleaning fee. Not particularly customer friendly.

Évaluation :

5

Nothing on my behalf I love the customer skill.

Évaluation :

3

Next time don’t take vehicle to a location to be dropped off that it wasn’t picked up from then try to charge the customer due to app dysfunctions and human error.

Évaluation :

1

Lot is full of snow and I see a day after we got 1 inch of snow. Plenty of time for snow crew to clean up

Évaluation :

5

Staff seemed slow and unable to comprehend. The young man was quite aloof. The young women I've dealt with are delightful. In all I'm pleased with my UHaul.

Évaluation :

5

Great service

Évaluation :

1

There were 3 people that I seen there. Two were up front and one was in the back. I did a mobile pickup and asked the lady if she could give me the keys since the app said just show them. She looked on the wall where the keys were and then said I would have to wait in line. After I waited in line I spoke with a man who also looked on the wall and stated he couldn't find them. He was then going to put me in another 10' truck but couldn't find those keys either. He went and spoke to the 3rd person who was in the back of the store and they both proceeded to go back outside. The 3rd person came back in without the guy who was initially helping me, went to the wall with the keys and picked out the keys to my original truck. The key was literally the first pair in the middle of the wall. I waited almost 30 mins when I did an online pickup all because 2 people overlooked a key that was dead in their face.

Évaluation :

5

Muy buen servicio

Évaluation :

2

Truck worked to execute the move. Yet it's a gas guzzler and it was difficult to change speed. Ran 50 if that. Required better engine and speed per milage on expressway.

Évaluation :

3

The customer service was not great. Elevator issues

Évaluation :

3

Over priced, found better price.

Évaluation :

3

The gas in the vehicle only allowed me to drive 8 miles or so before I was warned by the gas reminder that gas was low and I only had 50 miles to the vehicle being empty.

Évaluation :

5

Every thing was easy and professional.

Évaluation :

3

Why haven't I received an email about my refund

Évaluation :

5

Outstanding service. The agent named Jewell was very helpful and friendly too to my wife and and I.

Évaluation :

1

Storage unit had huge rat trap box in the inside. Very dusty at the ceiling of unit, not clean at all.

Évaluation :

4

Facility was good. Staff person helping with truck was friendly. Staff person helping with trailer could have been more enthusiastic. Old truck. Rough riding, noisy, manual windows and locks, no usb outlet. Left lower rear view window needs to be repaired or replaced - a safety issue. Good tires, ran good, except doesn't shift easily from 2nd to 3rd in tow mode. Would be nice to have a backup camera. Heater worked well.

Évaluation :

5

Thanks for everything!

Évaluation :

5

Above par customer service and excellency

Évaluation :

5

Buen servicio y las condiciones del vehículo muy excelente

Évaluation :

5

Always enjoy doing business with uhaul and it's staff top notch customer service 👌

Évaluation :

5

Thank. You julian for all your help five stars.

Évaluation :

5

I can't imagine you need to do anything everything was so perfect and so flawless so clean thank you so much

Évaluation :

2

The customer service lady was not great. 1) The fuel gauge reading was slightly below 1/4 and when I asked about it she had a snarky attitude. 1/4 is already very low for any customer, and the fact that it was slightly below warranted a question. 2) The vehicle was not well maintained. The wheel alignment is clearly not good since the steering wheel being centered makes the vehicle drift so something is wrong with the steering/axle. There were plenty of trucks so she should have not given me one that clearly needs to go to the shop. The truck was also not 20 feet which I reserved but she did not even bother to ask me if it's ok I've rented no less than 5 times from this location and this was the worst experience.

Évaluation :

5

Thank you so much for all your help and services. Your company made my move simple and fun.

Évaluation :

5

Customer service was amazing!!!

Évaluation :

2

3 hr wait

Évaluation :

5

Not too. Much of nothing.I was truly impress

Évaluation :

1

U haul app was horrible to use to turn in the key for vehicle. It was a mailbox w green sticker instead of black. It didn't even say where the mailbox was at the building. Did not say specifically where to park vehicle. It needs to have a pop up saying that you need to get gas for vehicle or not before you turn it back in before you turn it in. Chat feature is glitchy. Took several minutes for replies and to get a hold of someone.

Évaluation :

2

Since the new manager took over recently, there have been a lot of changes mad, NOT in the customers favor.

Évaluation :

5

Nothing everything is fine

Évaluation :

1

This was the WORST experience with a uhaul rental. We've been moving my mother in law's house since February and our own home too so we've made several rentals throughout the year. We've always made a reservation online and picked up no problems. The associate that helped us seemed like she needs more training. Was confused on what truck we rented. Kept trying to give us a smaller one. I even saw another customer wait for 30 mins to be checked out for moving supplies. We waited for over an hour to finally get the correct truck. We were told that the carrier was not available yet that we would have to pick up later. When we questioned why wasn't it ready we were then told a different story that the reservation was made that way. The reservation was made online and there is no option to reserve that way. Going back and forth is additional milage so why would we drive all the way home and then back to pick up the transport amd then back home?! That's illogical. However, since we aren't employed there and the carrier wasn't being released we just left with the truck and came back to pick up at 6:30 which is when we were told it would be ready. We called to complain and was only given a $50 credit on a 2k reservation seems ridiculous. HORRIBLE customer service! I see why this facility has a 3 star rating. If I could give negative stars I would!

Évaluation :

5

I’ve been a customer for years. They are excellent

Évaluation :

4

I was giving to small storages when I wanted one 10x10x10

Évaluation :

5

I’m not able to think of anything now.

Évaluation :

5

Customer service rep was excellent very pleasant easy to talk to

Évaluation :

5

Just keep providing the quality service you guys are known for Thank you, a very satisfied and loyal customer 👏👏

Évaluation :

5

the staff there are all friendly and the manager that is my number one uhaul in chicago I always give them my business they are knowledgeable and they resolve issues very well

Évaluation :

3

Closes at 8 PM & got there at 7:55 and said that I had to go through app to turn in truck.

Évaluation :

4

When I got into the vehicle the gas was not filled up, I forgot to take a picture of it. But overall the experience was well.

Évaluation :

4

The entire process went smoothly.

Évaluation :

5

Nothing, they had everything I needed. 😁

Évaluation :

5

Long distance travel is good but vans don't take good for mountain areas.

Évaluation :

5

So far so good

Évaluation :

5

Everyone very friendly and helpful

Évaluation :

5

NICE GOOD

Évaluation :

5

I have had Storage unit 5 years and everything was maintained and secured. Appreciate doing business with them.

Évaluation :

5

The service was outstanding to me and I can't identify any areas for improvement. The associate was great in providing customer service. Great job to the young lady.

Évaluation :

1

The men are very lazy and just didn’t show proper professional etiquette!

Évaluation :

5

I will storage with you'll again keep up the good work maybe in the future I can work for the company tc

Évaluation :

5

Nothing @ this time everything was Excellent.

Évaluation :

5

The staff here are very kind and friendly. They are knowledgeable and exceedingly helpful.

Évaluation :

5

I had my items in storage untouched for almost three years. I returned and the items were in the same condition/excellent just a little dusty. No rodents no rodents droppings no insects or bugs. This is one of the best storage locations in Chicago . The building is well maintained and well monitored.

Évaluation :

3

The person we first talked to set us up for two different moves to and from two different locations. Strike one. No one adequately tells you anything, so I had to constantly go back and wait in line to ask simple questions that should have been covered at stage where I was signing initial paperwork; this was especially unhelpful as I worked myself half to death trying to get the equipment back in time during a very painful move…only to find out that the deadline wasn't what I though it was simply because I could finalize a bunch of stuff after the store closed by myself, which was never told to me. Strike two. They said I had until 8 to get back before the store closed, at 7:50 the doors were locked and the lights off, and the people still inside the office ignored me as I frantically tried to figure out how to answer the questions they should have already answered, which included how payment worked and what the payment breakdown would be. Strike three. I got back that late because I spent over two hours waiting for elevators because they were being held open on various floors, which set off alarms and made it impossible to move my items…not one single time did anyone come and check on why huge blaring alarms were sounding in the building. Strike four. They say our floor (fifth) is climate controlled, but in one of my five or six times going and looking for carts left on other floors, I saw that other floors had air conditioning, and the fifth floor did not. (Nothing about any of this was ever explained to me.) I'm not an expert, but I do know that I went to another storage place to check on a unit the day before that was in a very similar condition to the unit we have, and they said specifically that it is *not* climate controlled, so I think we're paying extra for no reason. Strike five. There is a giant pole in the middle of my storage unit, so I'm paying for 10x10 but in reality it's more like 8,75x8.75, cheating me out of a foot of space. Strike six. I could go on, but how many strikes do I need before I say not a chance would I ever recommend this place? Thanks a lot.

Évaluation :

2

Me entregaron algo que no utilice

Évaluation :

5

Overall experience, flexibility and accommodations

Évaluation :

5

We had an excellent experience at this facility! Would highly recommend to anyone who needs self storage in the area. The availability of rental trucks makes it particularly convenient for local moves!!

Évaluation :

5

Very easy pick up and return processes.

Évaluation :

5

Nothing , the service was great.

Évaluation :

5

Everything was fine

Évaluation :

5

Exactly what I wanted

Évaluation :

1

The U-haul was rude and she was upset. The truck smelled to weed

Évaluation :

5

Chariot Moving Company was awful!!! They damaged 3 tables of mine!!!

Évaluation :

5

Love the costumer service

Évaluation :

5

The guy that was there this morning on Aug 28th took a lot of mass from me I started off on the wrong side of the bed and he was just as patient as he could be without adding to my nonsense I want to thank him for not adding to my bs I think you guys should commend him for staying professional

Évaluation :

5

Everything was great!

Évaluation :

1

÷

Évaluation :

5

All good. Will use again.

Évaluation :

3

I put gas back in the truck and you guys still charge me $30 for what

Évaluation :

1

Representative was very nasty ! I didn't see his name on the front FOOR OF THE BUILDING !

Évaluation :

3

Key code door did not open when first entered into after office hours. Lost a few hours due to the issue. I am grateful I was accommodate for the loss of time.

Évaluation :

4

The process for accessing the facility could use some work; the card deactivates frequently and then doesn’t let you back in. Trying to access the facility when no one is on site that could be an inconvenience since the card is not active.

Évaluation :

4

The only issue is the lock the washroom during normal business hours. I asked why, ( because people are sleeping in them) unfortunately, paying customers have to suffer. I believe this need to be reviewed.

Évaluation :

5

Very helpful staff kind and respectful

Évaluation :

3

The Elevator , the codes just a mess

Évaluation :

5

Although my experience was great at this particular Uhaul location, as it was well maintained, clean and the staff was readily available to assist consumer concerns, the main elevator wasn't always available. It stopped on floors and remained closed, but continued. It also shock violently causing some concern that it would cease to continue and you would be stuck inside. Otherwise then that experience, I would recommend it to others.

Évaluation :

4

The only issue was that I was supposed to have a lock inside of my unit and there wasn't one. Thankfully, I was there during office hours and was able to go to the office and get one.

Évaluation :

3

friendly staff but a little slow

Évaluation :

3

I waited over 20 minutes for someone to show up in the office when I tried to get my access card. I made the reservation online 3 weeks ago, yet was told my unit wasn't available. I was given a different unit of the same size that was more expensive, and it has a giant 36" column in it that takes up an entire portion of the unit. At the very least I should be paying the amount that my reservation was for.

Évaluation :

5

I love all the Uhaul staff so far, no complaints 🙏🏾 THANK YOU GOD

Évaluation :

3

Impressed

Évaluation :

5

I love the customer service the young lady helping me was great. I value great customer service. And they had a really long line and they treated everyone great. The whole team was good. I'm happy I switched to this storage

Évaluation :

1

The lines were long and it took way too long to be serviced. I hired moving help and while the "system" was down and kept crashing and moving slow my movers were on the clock. I had to pay for another hour because time was wasted in the store alone. U-Haul got NO information correct. I was told one thing over the phone and upon arrival it was something else. I reserved a specific truck and then I was told it was given to someone else. I reserved a first floor unit and I was told it was rented out to someone else. This was a complete inconvenience to my moving process and I am NOT a happy customer. Never again!

Évaluation :

1

My card and code i was given did not work and i ended up stuck in the elevator and then had to reload everything i had back into my car. Made me very upset

Évaluation :

5

Merci

Évaluation :

5

Merci

Évaluation :

5

Merci

Évaluation :

5

They are very helpful and great customer service.

Évaluation :

5

My experience with Uhaul has been So far so good, good price for my storage needs.

Évaluation :

5

Special recognition to Ms Marisol and Mr Gustavo for their professionalism and courtesy.

Évaluation :

2

When my son got there my storage that was assigned to me was occupied by someone else my son had to go back and forth 5 times and move things on a new storage which was on the other side of the storage and a new location this is sad that these units are not checked before they are assigned I will never deal with this company again.

Évaluation :

5

I love the location

Évaluation :

4

The first customer service associate that initially helped me with my truck rental was not fully knowledgeable and I was back and forth for over an hour before I was able to rest a truck successfully and only because another associate stepped in and helped me

Évaluation :

1

Gm there was unprofessional also didn't explain anything the text message necessary Never was sent also I had to walk in the back in the cold to get the truck poorly customer service .also the gm mention I couldn't read alot of bull crap I would like my money back I had to drive back order for the company to make sure the damages on the truck were cause the text was never sent no new stickers on the damages that's all for now I spend alot of money I would like a call back

Évaluation :

1

I got stuck on the elevator at 10:03. Thank goodness I had my phone and wasn't alone my partner was able to press the button from the outside and get me out. I pressed the help button and got no response. 3 times! That was a traumatic experience and I am very disappointed.

Évaluation :

1

My unit was robbed and lost over 60 k in personal stuff that was stolen. No one did a thing about it nor cared to find out who was the thief.

Évaluation :

4

I wasn't given a tour, or a selection of units really, and was unaware of the access card and available units. My friend came in one day after me and rented a larger unit, had longer access hours, and was informed about the parking garage in the back and given an access card. That said, the almost two years I rented my unit were great.

Évaluation :

5

The staff were friendly, the place was clean and I will return in the future if I have to.

Évaluation :

5

Great people, fair prices, great facilities, excellent experience overall

Évaluation :

5

So far everyone has been nice at this location.I’m very appreciative and impressed by the level of customer service I received!!Thank you to all of the employees I’ve met so far and I met quit a few different people.Maybe the person reading this should give everyone free lunch or make a pizza or taco day for the staff??!Even the janitor is a sweetheart:-)They deserve it!!!!!!!

Évaluation :

1

My unit was water damaged

Évaluation :