Customer Reviews for U-Haul Moving & Storage of Bridgeport

Évaluation :

5

Ashley and staff are very well knowledgeable professional polite and courteous. She made process easy

Évaluation :

5

Staff is very friendly and helpful

Évaluation :

2

I told staff I had big furniture they gave me a small unit I wasn’t able to fit a lot of my belongings in it I called for reservations ahead of time and was put in my daughters name for a truck and storage unit they couldn’t find my name or no# so I had to go rent a truck from Boston ave while my reservations was in my daughters name and # because her name popped up on ur system now I don’t know what to do with half my stuff because the movers are not trying to move me again I had to loose a 65 in tv that broke on the pull down door I’m so upset about this experience but ur staff really needs to stop rushing and get people information correct so this doesn’t happen again and they still haven’t called me to see if they can put my other stuff in and they told me last night they will get back to me today so I gotta find somewhere to put the rest of my stuff!

Évaluation :

5

N.D.

Évaluation :

5

Always great customer service!

Évaluation :

4

I asked for 50 miles , they put 10 miles..i ended up paying more money for a van that was 19,99 . Rip-off big time . Never again i will use that location.

Évaluation :

5

I pray that GOD sends Ashley some incredible employees to help with the awesome responsibility she handles.

Évaluation :

4

The customer service. Got there on time an still had to wait 15 minutes for someone to help me.

Évaluation :

1

The manager was rude and very unprofessional. I added the gas before returned the truck. She wants to charge me more than $11 even my gas is more than half just like when I took the van. She also wanted to charge me $25 for cleaning fee even I clean the back of the truck and wash it. The only thing at front was touch up. I was in the bathroom in the Uhual. She did not give me a chance by looking for me or call me. After I came out from the bathroom, I showed her the picture before and after, then she finally fixed her mistakes.

Évaluation :

5

Coupons!!!

Évaluation :

5

AMAZING STAFF, VERY VERY PROFESSIONAL!!!!

Évaluation :

3

Not have sketchy business practices.

Évaluation :

1

wAITED 45 MINUTES IN LINE TO PICK UP MY RENTAL TRUCK. oNLY ONE PERSON AT THE COUNTER ON A sATURDAY MORNING.

Évaluation :

5

Ashley showed great customer service,displaying quality…Service,all while upholding(U-Haul)Integrity and…Values🤝🏿

Évaluation :

5

The best of the best storage facilities thus far with everything I need in one place.

Évaluation :

3

Do not state a storage unit is available online, if it is not. Contact the customer immediately, if the reserved storage unit is not available.

Évaluation :

5

everything was smooth!

Évaluation :

5

Ashly it's very smart and profesional in this business, I'm soo happy with company uhaul

Évaluation :

5

Todo perfecto , lo único extraño es un golpe en la transmisión a la hora de hacer la salida ,

Évaluation :

4

They were very good at this location

Évaluation :

5

Everything good 👍

Évaluation :

5

No comemt

Évaluation :

5

Can't think of anything

Évaluation :

4

Less waiting time at pick up location

Évaluation :

3

Manager said I did not check in vehicle but I did with confirmation number charged $20 extra will not use this location again.

Évaluation :

5

In and out without issues on pickup and return.

Évaluation :

5

Ashley and her team are fantastic. Always a pleasure to visit. Wouldn't go anywhere else Brian

Évaluation :

5

Make sure to always have a smile, it's goes a long way

Évaluation :

1

Very bad customer service

Évaluation :

5

Good service and my experience, it's nice because the truck is clean

Évaluation :

2

The staff was not helpful at all. There was only one associate who was helpful and apologetic. I used a moving company that charged almost two hundred dollars an hour and my unit was locked by uhaul and it took 25 minutes to get in touch with the front end staff all while I'm being billed for the move. Very unprofessional and that alone would give me pause in recommending this facility in particular

Évaluation :

5

Great service and quality truck on a long haul.

Évaluation :

5

Execlent service

Évaluation :

5

I've been here twice and it was great each time!

Évaluation :

4

I rented a truck that had its wheel alignment not ok. Please get this fixed before releasing to the next client.

Évaluation :

5

Great people. Friendly efficient helpful. Upgrade your computers and payment system.

Évaluation :

4

Counter people should understand customer's perception of service is reflected upon non verbal cues as well as verbal. Picking up the phone while you've already started to interact with someone in front of you before the call came in is rude. It's even worse when you don't make eye contact and acknowledge that the customer in front of you is waiting, and you know they are waiting, instead you leave that customer wondering if they are going to be helped again because the phone call is obviously more important.

Évaluation :

5

The man working in the store was very kind and helpful. The check in online took 20 minutes to complete and I don't know why it didn't allow me to prefill in things like my license ahead of time and just literally do the check in part that day. It was also hard to find the first vehicle. When I clicked I couldn't find it, the second one has the aisle and row and number and that one was easy to find. I wish the key had been in it to just go though because at that point I learned I had to go inside and there was a long line.

Évaluation :

2

I needed a smaller unit and the manager at the time told me that there wasn't any. Meanwhile we walked passed several units that were available. Thus forcing me to accept a larger unit that was oversized and overpriced $212, when late 245$. I now pay $57. Fire her please!

Évaluation :

5

Employees were very friendly and professional

Évaluation :

4

The manager was great but the trainee she had was not much help. It took a little too long to check out, but we got it done. I also waited too long for the included 10 x 10 storage unit I earned due to our one-way trip. The location could use additional help. All and all a very hands-on crew but over worked like most service locations due to lack of qualified candidates to fill vacancies.

Évaluation :

5

Stay happy & professional as you are!

Évaluation :

3

Was not walked to the vehicle and the tank was not at half when I picked up was over charged

Évaluation :

4

Initially, I was told that the vehicle I had reserved was not available because it needed service, but the clerk was able to identify an alternative vehicle, which worked out exactly as needed.

Évaluation :

5

Ashley was great

Évaluation :

5

👍👍👍👍👍👍

Évaluation :

1

Ashley is a piece of sugar honey ice tea and need to get fired as a GM

Évaluation :

1

Staff was rude and had a very unpleasant attitude.

Évaluation :

1

Where do I start: first of all I called early to insure the trailer I was supposed to pick up was available and ready. I was assured over the phone it was and that was not the case. I arrived and while trying to complete the digital contact signature process and get a picture of my license in the uhaul app, the tech failed to work repeatedly. They took pictures of my license on several phones including store employees and supposedly the managers spare phone before the app worked. This made me feel extremely uncomfortable knowing I was handing over credit card info and pictures of my license were being taken on complete strangers phones. After over a half hour trying to get uhaul tech to cooperate we finally were taken across street to hook up the car dolly and while checking lights on the trailer we were told repeatedly our truck had a problem by the employee who obviously new nothing about testing equipment. When we proved it was not our truck that had the problem for her and it became clear the light on the trailer we were supposed to take had an issue, she had us disconnect and was going to have us take the other dolly that was sitting available. However, she was told that dolly could not go out of state which is what my rental was for. What does it matter which trailer goes where! Don't they all belong to uhaul! Then the manager decided to get involved and came out of her office with an extremely poor demeanor and bad attitude and was speaking as though she was angry at us. She made us hook back up to the same trailer we had just confirmed had and issue with the employee and after we connected a second time and she wasn't satified that our truck didn't have a problem she started jerking on our trailer plug because she couldn't get the trailer extension wire off and when we tried to help she snapped very rudely at my friend, stating,"I have to do my job". And after all this she had to remove the light we determined was the problem in the first place! This entire process took more than 2 hours and made my friend and I extremely uncomfortable and forced us to load our car in the dark and rain which should never have been the case. My responce to that manager and Uhaul is if she had done your job properly in the 1st place that trailer would have been ready to go when we arrived and we could have been out of there in less than a half hour! No one can tell me that light came disconnected while sitting on the lot! It was dropped off that way and never inspected! I have managed equipment and there is no excuse for this happening! On top of this I only used this trailer about 2,5 days and was told if it was returned early I'd get a prorated refund. I see now in the contract you expect me to pay for the rest of the seven days that I didn't need. This practice is absolutely unacceptable to me and I suspect if I talked to my attorney it's borderline illegal but you hide it in your contract and your employees lie about refunding the unused time. I'll finish with this: If myself or anyone I know ever needs to rent equipment I will make sure they do not choose uhaul unless your company at a minimum offers some form of refund in line with what I was told for the nonsense that transpired due to uhaul's employee's negligence and an assurance this is not normal practice for this company! Thank you for your time! I hope this helps fix some evident issues at the branch I picked up from!

Évaluation :

5

The manager Ashly on duty was amazing and very helpful and friendly .

Évaluation :

1

The woman behind the desk was very nice except there was only one person She was it. There was a long line of people waiting to be checked in. How could you have only one person on a holiday weekend? The woman was obviously new and she was having trouble setting up my rental. I had 2 men waiting outside that I was paying and they had to sit in the car and wait. The woman told me all my transactions had to be done through my cell phone via text messages. She was very kind and apologetic so I was not going to complain. She asked me if I had a lock and I told her that I had a combination lock. After the reservation was complete I started to work and we put things in the storage unit. Today I'm on my way back home I said let me run by the store and pick up some things. I found a lock on my door. I asked at the desk they told me I had to use specific u-haul lock So they pad locked my storage space. I couldn't get in. Again there is one woman behind the desk and a long line of people waiting. I guess that's what u-haul does all the money people are spending to rent these spaces and there's only one person to help a long line of people. What I don't understand if everything has to be done via text message if you have a contact number for me and you text me to set up a contract why not text me and tell me that you put a lock on My space? Why do I have to find out when I get there what you dit I have been at this space for 24 hours and I am not happy and I am getting my stuff out of here as soon as I can. If you use text messages to conduct business then you should use text messages to extend customer service.

Évaluation :

5

Great experience

Évaluation :

3

Not as friendly as Orange

Évaluation :

5

Great staff and very pleasant , I would definitely recommend friends and family members.

Évaluation :

5

The young lady, U-Haul staff member, was very friendly. Super Attentive for being 7 in the morning and absolutely beautiful. She went out to the trailer and installed the required safety equipment promptly and effectively without any issues. She didn't complain about the task at hand just did it with a beaming smile.

Évaluation :

5

Staff was extremely helpful and understanding of our needs

Évaluation :

3

Nice staff, but very sparse. Online pickup was a headache and staff really know how to remedy the issue.

Évaluation :

4

Was a quick and easy process.

Évaluation :

1

I have used Uhual storage prior but have not had such a horrible experience such as this location. Some of the staff members have no customer service skills what so ever. They were rude and behaved as if you were bothering them. I went to complain that a mice got into my things and they did nothing to resolve the issue. I certainly would not recommend this location to anyone ever.

Évaluation :

2

You had mice breeding in my locker. They pooped everywhere and ate though my bedding and clothes.

Évaluation :

3

Mice droppings and had to trow out clothes and bed sheets will send you pictures

Évaluation :

4

Excellent

Évaluation :

2

The mouse infestation is a real problem. My items were covered in mouse feces and there is evidence of them chewing on a number of things including boxes and a mattress.

Évaluation :

1

There were mouse in the facility. My mattress, sofas and other items were contaminated by mouse poop. I didn't want to touch those items because of contamination and I gave key to the staff. So they can discard these items. Staff name is Ashley. She told me not to contact the insurance company but they will cover all the damage made to my property but she had stop communicating with me, did not reply to my emails. On top of that they did nothing to remove the damaged property from the storage and keep charging me rent for the damaged property which was in the storage. I had paid them rent from March of 2021 to October of 2021. I want my rent back plus the money for my damaged property.

Évaluation :

3

my storage was locked for 2 weeks after paying and then wasn't closed out properly

Évaluation :

5

Shawn was very helpful and informative. He took care of things in a timely and professional manor, providing excellent customer service, The process could not have gone smoother! Merci encore!

Évaluation :

5

Fantastic staff, facility and price.

Évaluation :

5

Awesome

Évaluation :

5

Muy buenas atenciones..y aunque no hablo inglés las atenciones de cinthya.como intérprete fueron super excelentes..ella merece un 10..super atenta..los demás un 9 y 8.

Évaluation :

5

.

Évaluation :

5

Great experience. Thank you for the service.

Évaluation :

1

There were alot of rat dropps on my things.In my refrigerator and on my sound system,in my box of pictures,etc.I have dealt with other storage facilities only in New York and I never had this experience before.Will never deal with you again or recommend you to anyone!!!!VERY DISSATISFIED!!!!

Évaluation :

5

Was very please of the service, Thanks so much 🙏

Évaluation :

5

Je

Évaluation :

5

Friendly and helpfull staff

Évaluation :

1

For the past two years I have had issues with rat feces all over my items damaging them & every-time i tried to get help concerning this matter i received no aid!

Évaluation :

5

Closing out the rental on the storage the information could be made better to understand. We were not comfortable with tossing the sign in card on the floor. If we did this we would have been unable to log out at the facility. I turned the card into the office the following day.

Évaluation :

5

Clean. Never saw a rodent or bug. Items were secured. Size of my unit was perfect. Employees were very helpful. 2nd time renting from U-Haul and I would rent again.

Évaluation :

5

Melody was amazing! Upbeat personality, incredibly helpful and knowledgeable and kind.

Évaluation :

5

Like other businesses don't fix what's not broken. The Employees Our professional and gracious,treat you like a person we should all be that lucky to have those kinds if employees

Évaluation :

5

Staff are very helpful and professional at this Bridgeport lication

Évaluation :

5

Ashley was very helpful, she worked so hard.

Évaluation :

5

I'm very happy and the person who walk me through of my services at pine st. in bpt conn was very respectful.

Évaluation :

4

More staffing needed at Blackrock and Bridgeport, CT locations. Employee to costumer ratio needs to be improved, there is long wait time for both in-person and calls.

Évaluation :

4

There was mice dropping in my boxes, a mice chewed my heat press cloth sponge

Évaluation :

5

My stuff was secured and never had any issues with the facility. It was well maintained and clean. Would definitely recommend!

Évaluation :

1

Whenever I tried to call the local number, 8would reach the automated system of the national U-Haul system. NEVER was I able to get through. I would have at minimum a thirty minute wait time before I would get a live body on the line at it be the answering service of the national answering service, I would ask to patched through to the local pine street, Bridgeport, CT office and I would be again be on a longer looong wait time before giving up.

Évaluation :

5

Great Customer Service and help at the Pine Street location would recommend 200 percent of the time. Our company deals with Uhaul often and Pine Street location by far is always the best. Ashley and the team are Wonderful.

Évaluation :

5

Great staffs, excellent customer service.

Évaluation :

3

There were a lot of Rat poops all over my things.I mean like rice grains. It's awful.and that's not good.

Évaluation :

5

Ashley was great and made my experience finding the right storage to rent a blast. Thank you Ashley

Évaluation :

1

All of my belongings are ruined

Évaluation :

5

I am well pleased with the service.

Évaluation :

4

*

Évaluation :

5

I am a frequent customer of U haul. I may be insecure ,inconvenient and miserable without Uhaul store nearby.. Unlike other businesses. U -haul does really good thing for lifes for me and other people.Highly recommended!!!!.

Évaluation :

2

The facility has rodent issues. Our unit had mice droppings in it and on our belongings.

Évaluation :

5

Young lady who took care of me was pleasant, attentive, and friendly.

Évaluation :

5

Ashley is an excellent manager.

Évaluation :

1

MOUSE POOP EVERYWHERE!!!!

Évaluation :

3

Staff seem to be undertrained, and aren't that pleasant to work with. The desk is often completely unattended.

Évaluation :

1

Rodent infested storage facilities. Had to take stuff out after seeing rodent droppings everywhere in the unit and holes on most of the storage bags. Rodent infestation was so bad that they got into my suits, only after I opened up the bags after already moving that a mouse jumped out and ran under the sink. Now I have to spend extra money to get the mouse out. If I knew the situation was going to be this bad, I would've used a different storage.

Évaluation :

5

Was very polite and friendly

Évaluation :

1

I am writing to you to express my disappointment with the customer service I experienced while at the UHaul location in Bridgeport, CT. I made a reservation for an 5x8 storage unit online for $104,95/month starting 6/26/21. This reservation was made a week before check in. I arrived on 6/26 to check in, Ashley Quiles was the one behind the desk. The store was busy and she was moving very fast. While waiting in line for over 20 minutes, I witnessed her speak rudely to her coworkers and reprimand them in front of customers for using the bathroom. She was impatient with customers and was barely doing the bare minimum to help. When it was finally my turn, she did not make eye contact and continued to speak extremely quickly. I asked her several times to repeat herself or to clarify what she was saying. When it was time to pay, my total was over $120, so I asked her to break that down, as the reservation I made was $104.95. She rolled her eyes and said that it was tax. When I asked her to clarify why there was over $15 of tax, she said very matter of factly replied that was not true. I explained that the reservation I made was for $104.95, she first said that I made a reservation for the first floor, but there were no units left and I had to go on the second floor which would increase the rate. (she had just given away the last first floor unit to the couple in line in front of me). When I challenged that the reservation I made was not being honored, she got very snippy with me and then told me that the rates had gone up. I asked why I had been able to make a reservation at a lower rate and why that rate is not being honored. She was unable to answer the question and was clearly getting annoyed, so I cut my losses and agreed to the higher rate. I went to access the unit, her directions left much to be desired on how to gain access. Upon leaving, I decided to take the stairs. There was no sign on the door of the stairwell indicating that would be a problem.. When I got to the first floor and tried the door, it was locked. Come to find out, I was locked in the stairwell. I tried calling the office, no answer. I tried banging on the doors to get back into the storage area, no response. I tried all of the doors, but could not get out. Ultimately, I had to use the "Emergency Exit Only" door to get out, after spending 20-30 minutes trying to get out. When I returned in August to collect my belongings, I arrived to find two "Wet Floor" signs in front of the elevator. Assuming that someone had just mopped the floor, I got in, only to find that I could not press the button. I used the intercom to speak with the front desk and asked what was going on with the elevator. I was met with exasperation that I would even ask such a question. She acted like I should have known that Wet Floor signs were equal to a broken elevator. After getting nowhere over the intercom, I went over to the main office to see if I could chat with someone and find another way to get to my unit. I was met by Ashely and her rudeness again. She repeated several times, "Like I told you the elevator is not working." I asked if I could use the stairs, she said they were not accessible, when I asked her to clarify, she was unable. When I explained that the stairwell is perfectly usable, as I had already used it once, but needed someone to open the door, she tried to tell me that there are signs saying its for emergency exit only. That was not the case. (There are no signs, and either those doors should be unlocked or signs should be placed IMMEDIATELY. That stairwell is USAFE and a hazard to all of your customers if you are not going to unlock it.) I asked if there was any kind of estimate of when the elevator would be fixed, Ashley was unable to give me any kind of estimate, and was rude throughout the encounter, treating me like I was dumb.  I called Eagle Elevator, I asked the operator if they were able to give an estimate, she said the call had come in about 30 minutes earlier and estimated the technician would be at the facility within the hour. And within the hour the technician showed up.  When I went to check out of my unit, there were no employees in the store. The woman outside on her smoke break came in to find someone else for me so she could smoke her cigarette. The customer service (or lack thereof) I experienced in working with Ashely was inexcusable. I am in my twenties, I have worked in the service industry. I understand that it is challenging and employees are underpaid. Service employees have one of the most challenging jobs and I acknowledge that. However, a simple apology could go a long way. "I'm sorry, the elevator is not working today. I made a call to the company and they are going to send a technician at their earliest convenience. Unfortunately they did not give me a time estimate, let me call them back and see what I can find out."  As a company, you need to provide your employees with better training.

Évaluation :

3

our storage unit had mice in it. I should not have to pay full price for a unit that has mice. My stuff had mouse poop on it

Évaluation :

1

The staff (owner and mother, I presume) did not appear to care about their customers. They came across as rude and wasted a lot of my time bickering with one another. Two other employees were kind and helpful, but, unfortunately, they were not wearing name tags so I cannot commend them directly. The unit I reserved was not correct, meaning I had to get a different unit that was more expensive, just for that price to increase a month later. Not sure if it was the system or the employee, but my autopay was incorrectly setup and I had to dispute late fees that were wrongly applied. When I finally moved out, most of my items were covered in rat droppings and urine. I will likely have to pay to get my mattress professionally cleaned or throw it out and buy a new one. I further experienced even more issues with the moving truck experience, but will leave that out as this is about the unit itself.

Évaluation :

5

They was very professional I will recommend you guys to anybody that's my word...And I love a good location is off the highway keep up the good work guys one love mr. Mosley.....

Évaluation :

1

Mala información con el cobro por que disen k uno tiene un mes gratis la cual no es verda dure 3 mese hay los cuales me cobraron y hasta mora y no es tanto por que me cobren si no te no le mientan al cliente.