Employees were super friendly and helpful. Will do ALL future rentals from here.Ian K.
Customer Reviews for U-Haul Moving & Storage of Bridgeport
Pour nous contacter
Bridgeport, CT 06605
Services dans cet établissement :
Heures d'ouverture de l'établissement
- Lun - Jeu : 7h am à 7h pm
- Ven : 7h am à 8h pm
- Sam : 7h am à 7h pm
- Dim : 7h am à 5h pm
- Retour client 24 heures
- Entreposage de véhicules
- Entreposage du vin
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Le client n'a pas laissé de commentaire.Tasha C. | Expérience générale
Le client n'a pas laissé de commentaire.Keyanna H.
The app has an issue, so I had to make my reservation through the actual website. You can't upload your license pictures on the app, the button doesn't work. I've contacted the app support before but never heard back and obviously its not fixed yetMathew C. | Online Move In
Le client n'a pas laissé de commentaire.ROBERTA M.
Stop charging meRAFAEL S.
Le client n'a pas laissé de commentaire.Brittany B.
Seriously understaffed. Only one (hard working and courteous) agent on a Saturday morning.FRANCIS H.
Le client n'a pas laissé de commentaire.JOSEPHINE M. | Premières impressions
Le client n'a pas laissé de commentaire.NICLAS L.
Better communication between all employees.Brian H.
Le client n'a pas laissé de commentaire.Michael S.
Easy process fastest Move ever !Michelle S.
Le client n'a pas laissé de commentaire.ADULFO M.
Le client n'a pas laissé de commentaire.JAIRO G.
Le client n'a pas laissé de commentaire.Robert C. | Expérience générale
Very good customer serviceJason H.
Mice infested in my unit. Damage most of my furnitures do to mice feces and urine.Makens U. | Expérience générale
Le client n'a pas laissé de commentaire.Zulmira V.
Le client n'a pas laissé de commentaire.Miguel B.
Le client n'a pas laissé de commentaire.gary l. | Premières impressions
Le client n'a pas laissé de commentaire.RICHARD M.
Ashley and Carmen were great customer service representatives!Jason O. | Expérience générale
Le client n'a pas laissé de commentaire.BERNIE V.
Ashley Quiles was very helpful. She made sure that all my moving requirements were fulfilled. She is an asset to your organization.Kenneth T. | Premières impressions
This seems like one of the busier UHaul locations. I would like to see a worker assigned specifically to the lot to help with trailer hookups, returns . Freeing up the busy counter staff to assist more customers. I've rented from this location 3x in the past year, and will most likely rent from there again.STEPHEN S.
My only concern is having the customer know in advance what they need to do if they return early, I thought it was going to be a simple return process but you don't know until you've left that you have to go through all the other steps to return the vehicle,, I was alittle shocked and surprised that I couldn't do those things because I didnt know.The gentlemen that helped with my rental was very nice.ANGELA O.
The staff was very polite, knowledgeable, and helpful.Nathaniel B. | Premières impressions
Great service, I wish the guy there had help and wasn't the only employee staffed. He was a great employee and was extremely helpful but you could tell he was stretched a little thin.ELIZABETH R.
Customer service above and beyond, never had like this before.Roy B.
Le client n'a pas laissé de commentaire.Veronica D. | Online Move In
Le client n'a pas laissé de commentaire.Emeka B. | Expérience générale
Very quick and efficient check-in and check-out process.Richard S.
Le client n'a pas laissé de commentaire.JUVENAL R.
I pre ordered the furniture dolly a week ahead of time and it was unavailable. Other than that everything was fine.Scott D.
Our sofa is covered in mouse droppings and I have not been able to get in touch with someone at uhaul. I would like to discuss this immediately.Kaley Z. | Expérience générale
Keep up the good work.Dan C.
Le client n'a pas laissé de commentaire.HELIO M.
The rep who greeted us was a bit on the 'bossy' side, yelling at my wife, who'd followed me for the ride home, to move her car to the correct parking area. She also ignored several of my questions and was very argumentative. Would be great if the 'greeter' could be more friendly and accommodating.Gary B.
Le client n'a pas laissé de commentaire.CHRIS I.
It was very confusing to get set up into the building. The big double doors didn't open to be able to pull a couch through for easier access. Apparently you needed a card to have those doors open, but I did move in online and thought it would be a smooth transaction. I moved in after hours because of my work schedule, and I tried to call the after hours number multiple times, where I was not able to reach anyone for maybe a little direction of help. Facility is clean and organized though, so I am happy about that. I just think it could've been more signs or directions, something else to guide you on the moving into storage process.Michael D. | Online Move In
Can't get hold of anyoneJessica M. | Expérience générale
BienCarmen S. | Expérience générale
Le client n'a pas laissé de commentaire.Lynette P. | Online Move In
Le client n'a pas laissé de commentaire.Christopher M. | Expérience générale
Le client n'a pas laissé de commentaire.Giancarlo F.
Please stop sending these emails 2x per day. Hard to find the unloading dock originally. Employees were not in the store often and thus I had to come back the next day to actually check into my locker. Locker itself and the facilities are very nice.Jacob G. | Online Move In
Le client n'a pas laissé de commentaire.OLALEKANMICHAEL A.
Le client n'a pas laissé de commentaire.Edward M. | Premières impressions
Le client n'a pas laissé de commentaire.JOVAN T. | Expérience générale
Great an very friendly and knowledgeableCollin A. | Premières impressions
Bridgeport (Pine Street location) staff very friendly and efficient. Easy transaction, quick in and out.JOHN W.
Le client n'a pas laissé de commentaire.SAM T.
Very Pleased with the storage facility - however, the truck that we rented was terrible - no shocks, bad steering, no pick upPatricia M. | Premières impressions
Le client n'a pas laissé de commentaire.Chad L. | Premières impressions
Le client n'a pas laissé de commentaire.Charles P.
Le client n'a pas laissé de commentaire.Linda B.
Le client n'a pas laissé de commentaire.Jessica M.
Le client n'a pas laissé de commentaire.MELISSA M.
Le client n'a pas laissé de commentaire.Kimberly P.
Charge too muchCHARLESC G.
Staff was very friendly and helpful.JOHN H.
The woman who assisted me with my drop off was great. My overall experience was excellent.Stefan R.
Plus d'informationJAIMEE L.
I liked The facility. My only issues were that the sliding doors to enter and exit very confusing. Also it was very difficult to reach anyone on the phone if I had a question. Every time I was in the office I noticed it was only one person on duty and that person had to do everything. So customer service issues For one customer would basically shut down the entire office. You need to hire a second personMICHAEL B. | Expérience générale
Le client n'a pas laissé de commentaire.ROBERT C.
Le client n'a pas laissé de commentaire.ROBERTA M.
MerciJoseph N. | Expérience générale
Your manager Ashley Quiles was very rude. She tried to deny me my free month of storage because she thought I have had a unit in the past. I never had a unit and how would know that by looking at face which was covered by a mask. She never looked up my name or order. She was already angry. I watched her speed down the street to park a rental truck.Anthony A. | Premières impressions
Le client n'a pas laissé de commentaire.JOHN A.
Le client n'a pas laissé de commentaire.RAFAEL A.
get more help, one person is not enough and not safeGary C.
Le client n'a pas laissé de commentaire.DAVID S.
Le client n'a pas laissé de commentaire.ANDREW C.
Service was excellentANTHONYJUDE H.
Le client n'a pas laissé de commentaire.Robert W.
Just keep everything maintained and clean.Eric S.
The young man that helped us check in our truck was great. However, the lady that came out during our check in was incredibly rude with no reason for her outburst. With no one else in line, we parked our car behind the truck to drive away afterward, but did not know that we could not drive into the same checkin spot as the truck. Whoever it was, she was incredibly rude and demanded us to leave though the checkin was almost over and there wasn't anyone else waiting in line. It seemed like she was the supervisor, but she should certainly not be; her customer service skills are absolutely nonexistent.Karl D.
Le client n'a pas laissé de commentaire.John C.
Le client n'a pas laissé de commentaire.Paul P.
Le client n'a pas laissé de commentaire.ROBERTA M.
Le client n'a pas laissé de commentaire.Henry S.
Le client n'a pas laissé de commentaire.TIMOTHY R. | Premières impressions
Most u-haul's locations are clean and well maintained. My biggest frustration and HUGE COMPLAINT is with your centralized booking system, help desk and and customer service. It is slow, cumbersome and ineffective. Also your online system aggressively tries to sell me services I don't want or need. I want to deal with a person that can help me NOT a computer that is trying to upsell me. My concern is the U-haul has a near monopoly in my area so I have few alternatives. I plan to send a letter to our regional business development department and my Congressperson to officially register my complaint.GEORGE B.
not good young lady have her baby with her in the store taking care of the baby not the work drop off truck not checking the truckRAYMOND T.
Le client n'a pas laissé de commentaire.SHALISEJA-NELL D.
Le client n'a pas laissé de commentaire.ROLANDA M. | Expérience générale
Le client n'a pas laissé de commentaire.William F.
Nothing customer service was great n friendlyJANETTE M.
Le client n'a pas laissé de commentaire.KERVEL D.
Quick and no problemsKIRK A C.
Le client n'a pas laissé de commentaire.SARAH G.
The Ubox arrived a day late, but it was fine. The company communicated with me and were very kind about the problem.Nina L.
Le client n'a pas laissé de commentaire.Luis I.
Le client n'a pas laissé de commentaire.KURTIS T.
Le client n'a pas laissé de commentaire.CAROLYN A.
Le client n'a pas laissé de commentaire.Edward C.
Limited staff at return. Individual was helpful, but could not leave the desk. I had take the trailer over to the lot and disconnect the trailer myself. Not a big deal, but if my wife had been the one to drop it off, she could not have done that.GREGG M.
Le client n'a pas laissé de commentaire.AIDA M.
Le client n'a pas laissé de commentaire.LAWRENCE HOWELL H.
Le client n'a pas laissé de commentaire.Mark F.
Le client n'a pas laissé de commentaire.tatiana s. | Premières impressions
UHAUL central customer service was EXCELLENT. Lea was professional, accommodating and incredibly kind as was ALL the staff on the phone. Was so impressed with how good everyone was reserving a trailer, changing location as it became available, keeping me informed. HIGHLY RECOMMEND!!!! And the staff should be acknowledged. Best experience.Claudia C.
Le client n'a pas laissé de commentaire.John M.
Le client n'a pas laissé de commentaire.priyanka V.
My unit had overhead wood columns, we noticed after a year that wood chips were all over the boxes and other items. Also, despite the extended time we used the unit, there was a very strong mildew smell on everything. Overall this facility was very satisfactory. Thank you to all the staff members. Well done!Wanda H. | Expérience générale
Le client n'a pas laissé de commentaire.CHRISTOPHER D.
Well this was the first time I ever had to wait nearly a hour to pick up my reserved truck and I rent frequently from different locations for my business. There was only one cashier who I would say handled his self very professional but was the only employe that works the register Wich had me and other customers waiting for a long time this location needs to train other employees to work the register so when this happens again they can utilize all three registers But only one employee to work the register and I asked other employees to help they said they don't do the register I'm very sorry to say this was the worst experience I had at all the Uhaul's I use to rent truck for my businessCESAR D.
Le client n'a pas laissé de commentaire.Alexandra S.
From the trucks transmissiom slipping and struggling to change made this experience rough. Couldnt change it once i found out because i was in the middle of moving things. The lengthy wait time to get someone to help me with this didn't help. Last but not least the Uhaul employee couldn't find a way to send me my invoice via email. This meant i needed to come back to this location on my time to pick this invoice up. Please address these issues as im sure you will lose lots of business like this including me. I make moves of collection items to the high end famous people.RAY L.
Le client n'a pas laissé de commentaire.SHON M.
Le client n'a pas laissé de commentaire.JUSTIN B.
When was your service used ? The last time I used Uhaul was over a year ago what are you talking about ?Michael C.
Excellent customer service, fast and they were very knowledgeable, pleased to do business in that Uhaul locationJORGE G.
Le client n'a pas laissé de commentaire.Jerry H. | Premières impressions
Nothing. Everything was exceptional. Great staff, great trucks and great phone interface. Would highly recommend to anyone with moving needs. Merci.JON R.
Le client n'a pas laissé de commentaire.Karen G.
The employees are amazing and this review has nothing to do with them. The employee I felt with was respectful, curious, and helpful. The equipment however was horrible. I drove a 13-14 year ole truck that should have been retired years ago, the brake light came on within 5 mins of leaving the parking lot. U-Haul needs to get it together, you expect people to drive these across country? I was white knuckling it for the 40 miles we drove it. Get your stuff together with the vehicles. Like I said the staff was great but the trucks not so much!AUSTIN P.
Le client n'a pas laissé de commentaire.GEORGE M.
Le client n'a pas laissé de commentaire.WYBIERALSKA J.
Le client n'a pas laissé de commentaire.JOSUE T.
U had a horrible time trying to return the truck. And even after waiting over 40 minutes to speak to a rep and having a run Chat representative there were no credit applied to my charges for my inconveniencesImann C.
The entire team was amazing, helpful and efficient! Would recommendGreer F. | Expérience générale
Le client n'a pas laissé de commentaire.LOURDES C.
Le client n'a pas laissé de commentaire.LUCAS S.
Nothing everyone was great helpful kind and friendly quick pickup and drop off and very helpful with a few billing questions!!ðŸ™‚WILLIAM P.
Le client n'a pas laissé de commentaire.RENEE S.
Le client n'a pas laissé de commentaire.LUIS S.
This was a smooth transaction to get my initial unit, change my mind to a larger one the next month then change to a smaller unit the next month.....then I finally moved into my new home! The staff was friendly and very helpful, fully accommodating my requests for the numerous changes. The manager was always available when needed. She trains her staff very well. I would recommend this storage site to anyone. L.LabereeLetitia L. | Expérience générale
Good costumer service and fast I recommend itBAIRONVICENTE S.
Keep doing fast service, not all locations have the same service, the assistant was very professionalJULIO T.
I ordered a Vehical and upon arrival to pick up. The vehicle was not available and the location did not know I was coming. The vehicle was stolen and I had to travel 25 minutes to another location. The moving services that were recommended were not available and I was charged for a service that I did not receiveadaeze m. | Premières impressions
Le client n'a pas laissé de commentaire.CHARLES K. | Expérience générale
Le client n'a pas laissé de commentaire.Suzanne C. | Premières impressions
Could use the option to make partial payments, as this is why I am switching.Erik S. | Expérience générale
Ashley and her team were very helpful, professional. Great costumer service.Juan R. | Expérience générale
The staff was so informed about the products and regulations. My many questions were patiently answered. . Everyone was extremely professional. I thought I was receiving special treatment but then I realized everyone was treated this way! Renting a unit for storage was seamless. Moving-in was easy. My thanks to Ashley and her staff! L. LabereeLetitia L. | Premières impressions
The facility was well run and clean. The security was good and the units and hallways were well lit. We had a very minor incident of animal damage (likely a mouse) but it was very minor. We used the facility for about 6 months.Peter R. | Expérience générale
Le client n'a pas laissé de commentaire.EDWIN H. | Premières impressions
Le client n'a pas laissé de commentaire.Paula W. | Premières impressions
Le client n'a pas laissé de commentaire.Douglas S. | Premières impressions
Le client n'a pas laissé de commentaire.Abner M. | Expérience générale
I arrived on site and followed the instructions to gain access to the building. Went to my unit and found it locked with a small brass lock. Went to office and asked for assistance. Attendant was busy processing truck returns. I said I would try again the next day. Returned to find lock still on unit. Attendant met me at unit and removed the lock. Opened unit to find a 12"+×12"+ vertical support column in the middle of the unit. I expressed my dissatisfaction to the Attendant who said they couldn't do anything. I also requested the round lock that was supposed to be included. Attendant said he would get it and return to the unit. Attendant did not return for 15+ minutes and was outside handling truck returns when I went to find him. I returned to the office after another 10 minutes and he handed me a lock. He said he had to call GM to get access to locks. I asked if he spoke to the GM about the obstruction in my unit and he said No. Summary: The unit is not acceptable and another unit should have been assigned immediately. The customer service was terrible. Besides the waiting, the attendant did not address a significant issue and obvious customer dissatisfaction. The obstruction was not noted on the website or any subsequent communications. I reserved a 5'x10'x10' storage unit. The obstruction reduces the available storage volume and prohibits storage of most wide or long items. I have been waiting for the assignment of a new unit. Please contact me asap to resolve.Dennis C. | Online Move In
Thank you for your service!EVAN B. | Expérience générale
It was GreatSethia M. | Premières impressions
Le client n'a pas laissé de commentaire.Tasha F. | Expérience générale
Manager was very respectful and the store and storage was well maintain. I will definitely Referred u haul on Pine St in Bridgeport CT to anybody.Constance B. | Expérience générale
Le client n'a pas laissé de commentaire.David L. | Premières impressions
Me gusto su amabilidad!! Y lo seguro del almacén para guardar las pertenenciasRafael G. | Premières impressions
Great customer relationsJuliet T. | Expérience générale
I’m not sorry to have the experience with you ,,, it was goodfarah c. | Expérience générale
I'm so satisfying a thanks for your friend and help and yes I recommend you company any time and thanks for to the Management and staffNydia O. | Expérience générale
David, was exceptional 👍Julianna P. | Expérience générale
Le client n'a pas laissé de commentaire.Jill A. | Expérience générale
I never anticipated having to store my belongings as long as I did, through Covid, and all the craziness that accompanied that. It was a lot easier to know that my items were secure.Jacqueline M. | Expérience générale
E.xcellent service, exceptional organizing from Ashley, great lady. Very helpful.Jill A. | Premières impressions
Louis helped me with the paper work and showed me the unit. He was friendly and clear.arthur g. | Premières impressions
I HAVE RAT POOP ALL OVER MY THINGS AND MY THINGS ARE RUINED.Michael S. | Expérience générale
The experience was pleasant. Samantha was very friendly and helpful. I have used uhaul at other locations but this was a far better experience and is now the one I will be using in the future as well as recommend to othersKim R. | Expérience générale
Great serviceMario B. | Expérience générale
I had a great experience at U-haul Bridgeport. The staff was so helpful and the 1st floor units are incredibly convenient for loading and unloading.Deb P. | Expérience générale
They're the bestYarivette P. | Expérience générale
To access the building for my storage key never worked. Told workers multiple times how the system never worked or one worked blamed me for the doors not working that "i was doing it wrong".Elisha J. | Expérience générale
So very helpful, thank you!!Wendy C. | Premières impressions
Ashley and others were great. The only downside was that I had to wait almost half and hour for someone to come take the lock off so I get my things in and get on with my day!Fenton F. | Premières impressions
Everyone was so helpful and accommodating.Jacqueline M. | Premières impressions
I was very happy with staffMichelle L. | Expérience générale
I couldn't use my swipe for 24 hrs. Everything else was seamless.Ellis S. | Premières impressions
Excellent Experience from the young lady who handle my u-boxes and took charge in doing everything to give me smooth move in and taken care of my stuff I commend you and appreciate youColine W. | Premières impressions
Awesome experienceShamar C. | Expérience générale
The store manager she was very polite and respectful, and loyalty person, regarding customer's service she's okJulio J. | Premières impressions
Awesome customer serviceXavier A. | Premières impressions
The staff was very friendly and helpful nice peopledouglas g. | Expérience générale
Very professional environmentsShavonnah D. | Premières impressions
This was our first time using Uhaul storage. I have to say, we had a wonderful experience. The staff was courteous and polite. Both times, we worked with the general manager. She was exceptional!!Shawn S. | Expérience générale
Great customer service...Melissa S. | Premières impressions
Your employee Michael Green is awesome. He is a true professional. He is friendly,polite,knowledgeable and helpful. Even though he is fairly new(6months), I thought he'd been working here for years.George J. | Premières impressions
Very nice and kindGabriel G. | Premières impressions
The ladies where super niceSonia C. | Premières impressions
Excellentmichael L. | Expérience générale
Despite registering online in advance, it took 45 minutes for your staff to complete my paperwork! Then, I was given the wrong unit. Now , I'm stuck in your elevator waiting for the fire dept.Glenn V. | Premières impressions
Slow check inmichael L. | Premières impressions
the staff was niceDouglas G. | Expérience générale
The customer service rep was niceDouglas G. | Premières impressions
All staffs were very understandable when it came to making payments. They were friendly and very professional. Nice job guys. Ladys in the front great job. Merci.Michelle O. | Expérience générale
Le meilleurDaniel O. | Premières impressions
I have been renting uhaul equipment around the United States for 25 years the pine street in Bridgeport ct is by far the best location it’s always clean the staff are excellent, knowledgeable andDaniel O. | Expérience générale
They are excellentDaniel O. | Premières impressions
If I needed storage again I would choose this facilityTONYA H. | Expérience générale
I just love Samantha,so well organized and knows her job. She is fast with the customers,and so pleasant.Thank you Sam for your great customer service, keep up the good work,annie.annie k. | Expérience générale
The only thing was when I took my stuff out of storage there were lots of mouse dropping on my sectional sofas, all over my boxes, my furniture. They gave me one month free but it doesn't cover damageMAria R. | Expérience générale
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