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Great facility i felt comfortable leaving my possessions there where they had to be kept at a controlled temp. my piano didn't even need tuning after 13 Months. thanks again.
The moving blankets in the truck were soaking wet, so I couldn't even use them. The blankets and the dolly are mounted in a spot where they are in the way when you're trying to load furniture in the truck— I had to move them and when I returned it, they charged me for the dolly even though I explained I just had to move it out of the way, I didn't even use it. When we first picked up the truck, the guys at the front desk (I believe Devon & Dejuan) were awesome and really helpful, but I can't say the same for the person I dealt with when I brought the truck back. If I ever move again, I'll probably just end up renting a POD. The 24 hour rental period is unrealistic, and $200 for 36 hours seems a little ridiculous when I could have a POD for a month for $700.
Excellent service!! Definitely will be using them again when I move.
Your mileage rates are way too high . Totally ridiculous.
I had to get a U-haul 3 times in 3 months. I used this facility each time. Every single time the staff were amazing especially the general manager. I dealt with her the most. I'm sorry I don't remember her name. She was very nice & knowledgeable. I'd recommend this facility to anyone. Thank you for the great service.
You can give so many free miles when customer returns 2nd and third times but only if they keep their receipt for proof.
The easy convenient it was to use u-haul and the way it was to load and unload even in bad weather
My experience either the staff has been impeccable!! I definitely will recommend the UBox service to make an easier move. However, we did incurr a few delays which was very unpleasant for us. Drop off was great and Sue was amazing. We requested our 4 boxes to be delivered 9 days later. Due to the lack of trucks, only 2 arrived on our scheduled date, on a trailer. Thank good one of our beds was in one of those two otherwise we'd be sleeping on the floor. We were told our other 2 would be delivered the next day. It was by 3pm NO BOXES!! So I called usual and apparently the driver had been in a minor accident that held up our delivery. The driver was ok, and delivered the boxes almost near 6pm. We unloaded in about 45 minutes both boxes, yet they left our boxes in our driveway for 48 hours! Its very unfortunate these events happened and really delayed our moving in experience, and then blocked our driveway for such a long period. I called uhual because they still charged us full price even though we did not get our boxes as per the agreement. They said they would reach back out but that was 9 days ago and I still have not heard from them on our compensation. This was an unusual situation, I understand, but we should be granted a rebate of some kind for all of the delays in the service.
The customer service rep was excellent; knowledgeable, friendly and courteous. The facility was bright, clean and well maintained. It exceeded my expectations
Your staff was informative, professional, and pleasant.
I had to travel 50 miles out of my way to pick up my items... I should being told in advance to prepare. This reservation was made over week in advance..finally upon my destination I drop off after hour was charge for not checking out on line...
U-Haul should put the delivery driver, Sue, in charge of the whole operation. I received the correct synopsis of events from only her, and the complete bounce on hold for an hour and then get the wrong story from EVERY OTHER NUMBER.
Nothing
In my time of need, you were there. No other facility compares to you, whatever it is that compels/motivates you to offer such great service, pleasant staff and an abundance of services, please keep doing it ! PDeJesus
Inside console as well as driver side inside door was dirty. I wiped it down with sanitation wipes to ensure it was clean and sanitized especially now due to COVID.
Just keep doing what you are doing at this location. The person running this location was courteous and very helpful. Pleasant experience.
Everything & Everyone was AWESOME! Thank you for providing this service. one that is much needed.
We did not go to the Bridgeton location but everyone we comunicated with was very nice and informative.
I appreciate the cleaning around COVID but the interior windshield was so splashed with whatever is used that I could barely see through it. The truck was used by a smoker prior to me and there were still ashes and odor.
We used more mileage than anticipated and at return they switched us to a mileage included rate that saved us money. Very much appreciated.
Service worked perfectly and got my stuff across country on time. Five Stars for U-Haul.
Truly a great experience. Everything went smoothly from pick in NJ to delivery in Fla. I would recommend U-haul to anyone that is going to have a moving experience. Thank you for making our move less stressful.
Nothing keep it the same thank you ðŸ‘ðŸ¾
No one knew what they were doing. The quote I got over the phone was different the when I go there which was again different from when I brought the van back. I had to wait forever to be waited on even though I had a set time. It was a terrible experience.
Others see where there is perhaps a need for improvement, but with my experience with You guys it was perfect. Thank You.
None at this time...Keep up the good work...Sales person was very helpful and to be commended today...Thank You...
The 1-800 number service was AWFUL, and the reservation process was terrible. You have no way to know where the equipment is located nearest to you unless you call around to all the local uhauls yourself, and they tell you to use they 1-800 service. The online reservation service is even worse because they let you make a reservation, when there is no equipment there! Overall terrible terrible experience, but saved by a really good experience with this particular Bridgeton location.
The service was excellent very very helpful and courteous
Brandon was awesome!. He helped me select a couple accessories to purchase so I could hook up a trailer I rented and then installed them while showing me so I'm good for next time. Very friendly and professional even when I showed up at closing time by mistake. I thought they closed later then they did but he acted like no big deal and helped me same as if I was first customer of day. Thanks again!
I had an awesome experience Smith my visit. Terri Foster was polite and professional during my visit. She is an asset to your company. Great employee..
What you can improve is don't tell me that I cannot reserve a vehicle tell me to come in the next day on a first come first serve basis and then keep the vehicle I need to someone who reserved it overnight when I was told I couldn't and then be told that I would get $.39 a mile and still be charged the full price of the van that I got it was extremely inconvenient and I would never get a U-Haul from you guys again
I am always satisfied with U-haul each time that I have to rent a vehicle.
Wow
It was quick, easy, and painless. A++ I will rent from again.
The one employee was very good but was alone... it was a wait for help. It was busy.
I hated everything that was done. It took me many calls to figure out what was going on and why. This was a terrible experience from beginning to end
Why did the taxes go up
The car hauler that I was given was old and badly damaged. The agent was not knowledgeable of make and model tow vehicle I was using and consequently made my experience very unpleasant. He also neglected to fasten the automatic brake chain in the event the carrier broke free of the toe vehicle. this was a dangerous oversite.
Our service and the staff was great!
I thought I could rent a uhaul for the day they said I could bring back at 6pm so I felt I had to rush and did not complete what I need to for the price I wS charged
People were very nice and easy to deal with. The entire process was seamless with no surprises. All items arrived undamaged.
Better customer service. I was told various different expectations and none of them were met. My drop off was a day late and my pickup was even later. I was supposed to be compensated for the inconvenience and have not received that either. Calling uhaul in itself was a headache especially with being transferred to various departments leading to no resolution. I will never use uhual again nor will I recommend them.
The two Gentlemen that assisted me while reserving the trailer and the pickup were absolutely amazing. I hope to deal with them again in the future. I believe the one Gentleman's name was Dashan. Please forgive me for any misspelling. He was incredibly busy but had time to explain everything and was patient.
Driver side seat belt did not work. Need to make sure that all equipment works. Also, had to go to two separate locations to pick up truck and auto trailer.
Terri was always available and always helpful. Other than the few times we had to go into the actual store, we just went in and out and with the loading bays, it made everything that much more convenient. All around great experience, will recommend!
The folks at Bridgeton, especially the manager, just go out of their way to be helpful and make sure all my questions and needs were taken care of, especially with extra precautions needed because of the pandemic.
Everything was great. Everything arrived in perfect condition.
Tell your customers the correct info and not charge them because of employee error
The after hours return process was a bit of an inconvenience, because you have to go to web browser and allow "share location" for the U-Haul website.
Bridgeton location my move went smooth no problems ! Now this Houston location my goods arrived at was horrible ! I went Thru 3 moving companies because the location lost my box ! Never again !
The U-Haul facility was extremely well managed.
Rude employee whom provided unnecessary commentary to my father whom is a senior citizen. Very impatient and unprofessional. I am telling everyone I know not to use this location no matter how nice it appears. Customer service is everything to survival and your location did not provide it on that day.
Everything was excellent.
Currently occupying 3 units at the Bridgeton NJ location . All have been consistently clean, whether an outdoor or indoor unit. Terri is great!
Very nice, clean unit
Fred and Terri in Bridgeton U-Hall were fantastic !!! Could not ask for a better service followed thru and helped with all the bumps, could not have done it without their personal help, your computer system needs some work but the people are great, Jo and Amy In the Savanna GA office also saw us thru ever thing, the computer system gave them some problems but they filled in the blanks, Thank you will recommend you and use you if the occasion come
This team was exceptional. So helpful and accommodating.
See above
Great service. Easy drop off. Will not hesitate to return for all of our U-Haul services!
Nothing needed
Did not go to rental center.
Very polite, very much help and overall great experience. I believe her name was Terry and she was very great to interact with.
Passenger door not locking properly.
the employee was nice and thorough.
Perfect !! Extremely helpful, caring for all my needs. Wonderful experience, don’t believe me? Give them a visit/call, you won’t be disappointed !
Well trained workers and very customer savay
No need for improvements. Staff and service was excellent. Couldn't be more convenient, would definitely recommend them for any uhaul or storage needs.
Customer Service was excellent.
Terry is very friendly, kind, efficient and is very professional. She explained and went over everything I needed to know. She is an asset to your company.
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U-haul has a wide range of products to offer its customers. Very affordable and effective. The staff were also very professional, helpful and able to address all of my concerns.
Great company
Amazing location!
The staff made an significant effort to provide me with a positive experience starting from the moment I walked in and extending beyond moment I completed my order process. Fostering true loyalty!
Very nice people in the office,great location ,well maintained.Will go back again if needed.
The agents were friendly and and explained everything clearly.
came in handy for a rushed move forever grateful
Great service overall nice clean building, restrooms and good employees!!
Everyone was professional and kind along with being so helpful.
Very polite and helpful
From start to finish, everyone was kind, helpful, and professional. An amazing experience!
Wonderful service. Very pleased.
Great customer service showed when I rented a storage unit.
Every thing been great since I start it doing business with you!!!
Everyone was great .
This is my second time using their facilities, and I couldn't ask for more friendly service and help.
Great service
I didn’t like the fact that I couldn’t set up my auto pay with my debit card, despite ads saying I can use a debit card. So I had use my credit card. The guys who set up my account were helpful.
I have no complaints at all. The staff wefr very helpful and friendly.
Very kind and helpful
Mi first month was free, Always hav access to my storage, Hav a three extra days of payment. Muy buen servicio 👍
The two gentlemen were polite and courteous and I had got a great deal so I'm very very satisfied.
Clean environment. Well lit. Perfect location. Easy access. Reasonable prices. Rolling carts readily available. Exactly what we needed for short term storage of items before a yard sale.
Great place. Wonderful staff.
Couldn’t imagine better.
Everyone is spoke to was great. Sue was awesome! Thanks for your help.
Good company
Very Professional, I would highly recommend them to friends
the service I received was far above average on any professional customer service rating scale.
Everyone was very nice my experience was very good.
Wonderful ! Courteous and friendly service!
Very helpful.
Hello, very helpful, very thoughtful and complete.
It was definitely a beautiful place. Staff was very helpful and friendly. Will definitely be doing business again if I ever need another storage space or uhaul.
Kind professional and friendly service. Easy access. Convenient location. Clean.
Very accommodating. Fast pick up and fast drop off. Even came back next day to take away. Great experience.
Our delivery was on time.
All the stuff that was very kind and helpful I will use them over and over again
The staff was great until I ask questions about closing my account
My experience with this U-Haul and storage unit was great. I had access to my unit 24/7. The store clerks were very nice and zi would recommend them to my friends & family.
Clean and well maintained. Very well lighted at night time.
Devon was AMAZING! I was really stressed out finding a great storage facility around my area. She helped me with every little thing and answered all questions. She went above and beyond. Thank you!
