Customer Reviews for U-Haul Moving & Storage of Bridgeton

Évaluation :

5

The best place to go the most easiest transition to get a truck and put your stuff in storage Terry is the best all the employees are super nice I love it it's my second time using U-Haul storage and their equipment thank you job well done

Évaluation :

5

We were unable to pickup the truck from the original location we chose. This is due to the person not returning the truck timely. We had to drive 30 miles out of our way to pickup the truck from Bridgeton NJ instead of Middletown DE. This caused us to use more gas than we would have. The pickup location attendant, Brandon was wonderful. He was helpful, thorough, and courteous.

Évaluation :

5

Rented a trailer..The bottom had stone or concrete rubble in it..I only needed it to haul my lawnmower to be fixed..Whoever had it before me never brushed out the bottom..U returned it in the same condition I rented it in.

Évaluation :

1

Ship both boxes at the same time. Somebody forgot to ship the second box and I received it over a week later.

Évaluation :

5

Great staff very good at explaining everything and treats people with respect. Cleanest place I know and safest with ur belongings. 5 star place!!

Évaluation :

5

Excellent customer service! Nicest people I've met since my move and will go above and beyond to help you!

Évaluation :

5

I cannot be more impressed with Uhaul. They kept me up to date with every move and the staff was always professional and so awesome.

Évaluation :

5

Gracias

Évaluation :

5

Thanks

Évaluation :

5

Awesome experience

Évaluation :

1

I was overcharged on rental. Price gouging is bad business. I won't be using uhaul for the rest of my move.

Évaluation :

5

I left u haul with 1/4 tank of gas … I filled the truck up, costing me 120 … approximately 75 miles were driven … upon returning the truck, I was told I went over the mileage ( wrong ) and was charged an extra 52 dollars … I inquired about the extra gas I returned the truck with … “ not their problem “ … however this particular subject was never mentioned at time of reservation … total cost of 2 day rental, truck returned early morning of 2nd day was 325 … I will never rent from u haul again, considering the fact that they should have and certainly could have cut me a break with the gas issue … believe it or not, renting a POD would have been cheaper considering the short distance I had to go …

Évaluation :

5

the people at u-box was very nice.

Évaluation :

5

Great customer service friendly staff

Évaluation :

5

Easy and pleasant to deal with , I would recommend this location

Évaluation :

5

Nothing Brandon was very helpful and kind really pleased this is my second time renting from this location

Évaluation :

5

Very good customer service!!!!!

Évaluation :

5

Clean truck better truck talking about a pickup was dirty inside and out

Évaluation :

4

I didn't check the inside of the trailer till I got it home from the rental depot. I opened the door to see the inside was an absolute mess. It looked like someone hauled 4 wheelers or dirt bikes and the trailer was full of dirt, leaves and oil. It also had 1/3 of a tie down rail broke off. I had to use a degreaser and scrub the floor prior to be able to move my furniture and bedding. Very disappointing

Évaluation :

5

Susan was a delite to work with. She answered all my questions.

Évaluation :

3

Have the vehicles full of gas, rather than having to stop and get gas prior to picking up stuff. This is not the first time I had to get gas prior to picking up furniture.

Évaluation :

5

Awesome customer service in Bridgeton

Évaluation :

4

I had broken and bent items arrive to me in my 1st box. The 2nd one was fine.

Évaluation :

1

Over charged manipulated in a bait and switch kinda way very unsatisfied with work ethic

Évaluation :

5

Can’t complain Twas very clean convenient and hassle free and climate controlled

Évaluation :

5

Quick easy and staff where nice

Évaluation :

3

The lady who checked out my uhual was a little different. She huffed letting me know whe was def up. I was fed up as well due to no fault of my own. There was a issue with the price and I had to call uhual more than once about my issue.

Évaluation :

3

You could improve by getting rid of Terri! She was rude and needs to learn how to speak to people in a professional manner. It's what you say, it's how you say it…Terri!

Évaluation :

3

I wish that they would have given some money back being that I wasn’t in storage all month I fell it’s not fair to keep all money an I was out before middle of month or even next to other payment

Évaluation :

3

I also noticed aloud noise with truck I also closed my storage unit an lost money that also is not right I'd like a refund of some type of money I was out of unit on 2/12/2022 I ask do I get any money back they stated no they are not prorated so they took $34,99 for truck an keeping $74,99 for storage unit so to me that's not right at all cause if you move ve out before next payment let alone didn't use whole month then some money should come back that's only right

Évaluation :

5

Very happy

Évaluation :

5

Nothing, the guy Brandon that helped me was a delight

Évaluation :

5

Terri was very helpful and the facility is well run. I plan on going back in the near future, when I will possibly need more storage space.

Évaluation :

5

Excellent service

Évaluation :

5

Staff was very professional. I would highly recommend Storage facility to anyone. Facility was extremely clean and very secure.

Évaluation :

5

The man who ran the front desk was absolutely exceptional/phenomenal

Évaluation :

5

The girl that works in the Bridgeton store in incredible. What an asset to your company.

Évaluation :

4

The lights didn't work in the back of the cargo bay. Could of been a little cheaper. Think the price increase was a little bit much. And the demand isn't as high as it's made out to be. Yes there maybe an increase in moving but to raise the price $800 or more is a bit much.

Évaluation :

5

The RATCH STRAPS need to be OILED

Évaluation :

5

The manager and all customer service employees are very accommodating, compassionate and professionally caring for their clients and their stuff and very helpful in each areas customer needs a help with any requests and guidance. Best team ever and very welcoming staff

Évaluation :

4

Site was the best U-Hual site I've ever been to. Site was clean and very organized as well as Staff was super nice and friendly. I rented a open trailer and it was regretful when the trailer was covered and dirt and snow. Ensuring your rental equipment is ready to be used would've just sent me over the top. So room for improvement there's is.

Évaluation :

5

Literally the entire process was a breeze, the guy behind the counter was extremely knowledgeable and helpful in all aspects.

Évaluation :

5

Good job!

Évaluation :

5

So far so good

Évaluation :

3

The staff we encountered were friendly but we didn't like how we weren't given the first month free offer upon arrival after a one way from MA. Especially since we had to use 2 U-Haul storage locations since they didn't have any large enough sizes available. Also, we picked a unit based on what was recommended on a call and it turned out to be nowhere near the size needed to properly store our items which left us with the need for 2 units. Due to extreme limited availability with U-Haul storage locations, our units were 40min apart, driving which reeked havoc on the mileage we just used on our most recent U-Haul truck rental yesterday. The staff we encounter at every U-Haul we've worked with have always been exceptional which is why we still always choose U-Haul but the amount of money we just spent with you guys on our recent moves from MA to NJ to DE was obscene and we just feel like it didn't need to be that much. Especially on a moving budget.

Évaluation :

4

Clean store with many accessories to choose. Truck was clean. Representative was very helpful.

Évaluation :

5

Customer Service was very friendly for drop off and pick up

Évaluation :

5

The staff there is nice nd helpful

Évaluation :

4

My only issue with this service is that upon return of the Uhaul vehicle, I was told that out of my $100 deposit and $15 charge that even though I was 1 mile under my 30 requested mile total, and was 7 minutes early That I am going to recieve $29 back from my rental. I am waiting to see if indeed I do only get $29 back. This is not right and I will be in touch if so. But other than that the experience was good. Please be honest with the next cusromer and me as well. Thank you for your service.

Évaluation :

1

There weren't enough wall mounts to tie anything down. The box was in such bad condition that it was about to fall apart before it arrived. The left bittem pcorner had speciation which made the door not shut right. We had to force that corner together to get a lock on it. And when it arrived the other side was about to fall apart. No idea if I lost anything small. I have pictures which will be submitted to uhaul shortly. Or management needs to contact me asap. 609-617-4888

Évaluation :

5

Great service! Brandon is an outstanding employee.

Évaluation :

5

The lady in the office was super friendly and helpful every time we were there. Would highly recommended this location to anyone looking to rent a truck or a storage unit!

Évaluation :

5

Hire better employees, Chase was great but her coworker was not!

Évaluation :

5

Very friendly and helpful

Évaluation :

5

Professional, Kept me informed through out the move. Truck drivers dropping off and picking up U-Box excellent.

Évaluation :

5

First time using this service. Everything went smoothly and arrived on time. Very economical compared to hiring movers. Would definitely use this service again.

Évaluation :

5

We were extremely pleased from start to finish. All the representatives were friendly and knowledgeable about the U-Haul Box. The drivers were exceptional professional, courteous and knowledgeable. There is nothing I can say in a negative manner. Thank you U-Haul Box.

Évaluation :

5

Staff were very friendly and helpful. Will recommend to everyone. Facility was always clean.

Évaluation :

3

The place is clean but the storage spaces are extremely small. I ended up having to rent 2 garages. And they up charge by requiring you to buy their locks for $12 each. I would only recommend for storing very small items or boxes.

Évaluation :

5

The experience on the NJ end was great. However, once the box left and was late arriving it was difficult to get information from the LA office. Finally, your expediting crew (Jodie was great) assisted, andt he box finally arrived (although it was 4 days passed the promised date)!

Évaluation :

5

Shout-out to Branden for going over-and-above to be helpful. Charismatic, easy to talk to, and provides great customer service.

Évaluation :

5

My only issue was that the trailer I viewed prior to rental had slats in side that allowed tie downs to be used. The one I was given did not. I did not know this at time of rental. It made my move much more difficult

Évaluation :

5

Excellent experience this time.

Évaluation :

5

Friendly, helpful personal.

Évaluation :

5

Great job!

Évaluation :

5

Terri the manager is awesome. Place is always so clean and I always felt comfortable storing my belongings there. A1!

Évaluation :

5

The friendliness and professionalism was amazing from EVERY employee. That is by far hard to come by. I will drive to the next city over just to do business with them.

Évaluation :

5

The manager Terry foster. Was very professional and helpful helpful. If there was something your company couldn't help me with.She sent me in the right direction. I've had several storage is in my lifetime.This was the best experience due to the great management

Évaluation :

5

The facilities felt well maintained and probably cleaned, however, the staff is the true reason for such a great experience.

Évaluation :

4

I worked with Brandon my entire experience with your facility. He went above and beyond. When ever I visited and he was free he always took the time to check with me to make sure everything was ok. Unfortunately a friend of mine didn't get the same level of service. In this age of technology I would think Uhaul would have a backup system in the camera system since alot of storage units are long term. She lost Her entire life of personal item's and us deviated.. Going forward if I need units I will check how long cameras are viewable.

Évaluation :

5

awesome service amazing people well done

Évaluation :

5

Excellent

Évaluation :

5

Thanks for help me with my stuff. I like it places like this 

Évaluation :

5

Parking garage doors are always broken

Évaluation :

5

Brandon was very informative and helpful. A pleasure dealing with him and the other staff.

Évaluation :

5

You guys were Great!! Very clean facility and the staff was always welcoming and willing to help. If I ever need a storage unit again, best believe I'll be back! Thanks for being great over the past year.

Évaluation :

5

I told my cousin about the Uhaul storage. The young men were very help and Courteous.

Évaluation :

2

The fact that the staff finds all sorts of ways to overcharge you and not inform you of these hidden charges really made my experience horrible

Évaluation :

5

Extremely helpful and friendly staff member. Bathroom was immaculate as well as the storage facility itself.

Évaluation :

5

The guy that helped me was so wonderful and helpful I had a full breakdown in the store and he helped me out with everything I needed upgraded the storage unit I needed because it was too small just overall so helpful and sweet.

Évaluation :

5

My experience with this facility has been superb!! The manager Terri was very helpful, friendly and knowledgeable. The units were kept clean and well lit. I would recommend this storage facility to anyone with no reservations.

Évaluation :

5

Gracias! 👍🙏

Évaluation :

5

Very friendly , service and quick, with highly recommend anyone!!🤗

Évaluation :

5

Devon Chinese at the Bridgeton location was very nice and resourceful with helping us well versed in rules logging into storage and departing thank you so very much and on Dante picking up and returning very convienent and safe

Évaluation :

5

Good job!

Évaluation :

5

Great customer assistance, easy to work with and accommodating!

Évaluation :

5

Everyone I dealt with was professional, courteous and friendly. They make everything easy.

Évaluation :

5

Very nice employees

Évaluation :

5

Been with them for a year, never have had any issues EVER! I lost my key card, no problem.. .replaced same day. Needed to change my debit card, no problem...made it easy. Spent $175 a month for the temp control as I had to store books and pics...so worth it. Always clean too. Thanks to the staff for always being helpful and very friendly.

Évaluation :

5

Los escogí por las buenas reseñas q tienen y son muy ciertas. Excelente servicio.

Évaluation :

5

Everyone was awesome! Place is clean and easy to access. Perfect

Évaluation :

5

Tge staff was great..woukd akways call me when i ssnt an email. I love love the convenience of the garage in bad weather

Évaluation :

5

Very clean, well maintained facility, even the bathrooms. Stuff was in storage for almost 2 years and didn't aquire any weird odors, no pest issues, mold, etc. I had a climate controlled unit which was a little pricey, but most are and Bridgeton is more reasonable than others

Évaluation :

5

The storage was clean and the staff was excellent. Thank you for all your help..

Évaluation :

5

Staff was very helpful n curtious

Évaluation :

5

I was extremely impressed with the cleanliness of the facility, the ease of access and Terri was so very helpful and knowledgeable. I have never rented a storage unit before but I will definitely recommend your facility.

Évaluation :

5

Very nice and clean place. The carts made it a breeze. Staff friendly and helpful

Évaluation :

5

Great facility i felt comfortable leaving my possessions there where they had to be kept at a controlled temp. my piano didn't even need tuning after 13 Months. thanks again.

Évaluation :

5

I had to get a U-haul 3 times in 3 months. I used this facility each time. Every single time the staff were amazing especially the general manager. I dealt with her the most. I'm sorry I don't remember her name. She was very nice & knowledgeable. I'd recommend this facility to anyone. Thank you for the great service.

Évaluation :

5

The easy convenient it was to use u-haul and the way it was to load and unload even in bad weather

Évaluation :

5

The customer service rep was excellent; knowledgeable, friendly and courteous. The facility was bright, clean and well maintained. It exceeded my expectations

Évaluation :

5

In my time of need, you were there. No other facility compares to you, whatever it is that compels/motivates you to offer such great service, pleasant staff and an abundance of services, please keep doing it ! PDeJesus

Évaluation :

5

The service was excellent very very helpful and courteous