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Christopher B.Customer Reviews for U-Haul Moving & Storage of Bridgeton
Testimonials From Recent Customers
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I was overcharged on rental. Price gouging is bad business. I won't be using uhaul for the rest of my move.
John F.I left u haul with 1/4 tank of gas … I filled the truck up, costing me 120 … approximately 75 miles were driven … upon returning the truck, I was told I went over the mileage ( wrong ) and was charged an extra 52 dollars … I inquired about the extra gas I returned the truck with … “ not their problem “ … however this particular subject was never mentioned at time of reservation … total cost of 2 day rental, truck returned early morning of 2nd day was 325 … I will never rent from u haul again, considering the fact that they should have and certainly could have cut me a break with the gas issue … believe it or not, renting a POD would have been cheaper considering the short distance I had to go …
Susan B.the people at u-box was very nice.
Michelle F.Great customer service friendly staff
ERICK L.Easy and pleasant to deal with , I would recommend this location
Thomas S.Nothing Brandon was very helpful and kind really pleased this is my second time renting from this location
Wanda H.Very good customer service!!!!!
Christopher S.Clean truck better truck talking about a pickup was dirty inside and out
Joseph G.I didn't check the inside of the trailer till I got it home from the rental depot. I opened the door to see the inside was an absolute mess. It looked like someone hauled 4 wheelers or dirt bikes and the trailer was full of dirt, leaves and oil. It also had 1/3 of a tie down rail broke off. I had to use a degreaser and scrub the floor prior to be able to move my furniture and bedding. Very disappointing
Fran S.Susan was a delite to work with. She answered all my questions.
Mike V.Have the vehicles full of gas, rather than having to stop and get gas prior to picking up stuff. This is not the first time I had to get gas prior to picking up furniture.
Steven B.Awesome customer service in Bridgeton
Odalinda C. | Premières impressionsI had broken and bent items arrive to me in my 1st box. The 2nd one was fine.
Dave F.Over charged manipulated in a bait and switch kinda way very unsatisfied with work ethic
Laurie L.Can’t complain Twas very clean convenient and hassle free and climate controlled
June L. | Expérience généraleQuick easy and staff where nice
Brittany T.The lady who checked out my uhual was a little different. She huffed letting me know whe was def up. I was fed up as well due to no fault of my own. There was a issue with the price and I had to call uhual more than once about my issue.
Jaknivia B.You could improve by getting rid of Terri! She was rude and needs to learn how to speak to people in a professional manner. It's what you say, it's how you say it…Terri!
LaShonta B.I wish that they would have given some money back being that I wasn’t in storage all month I fell it’s not fair to keep all money an I was out before middle of month or even next to other payment
Loretta R. | Expérience généraleI also noticed aloud noise with truck I also closed my storage unit an lost money that also is not right I'd like a refund of some type of money I was out of unit on 2/12/2022 I ask do I get any money back they stated no they are not prorated so they took $34,99 for truck an keeping $74,99 for storage unit so to me that's not right at all cause if you move ve out before next payment let alone didn't use whole month then some money should come back that's only right
Loretta R.Very happy
Gene R. | Premières impressionsNothing, the guy Brandon that helped me was a delight
Ethan C.Terri was very helpful and the facility is well run. I plan on going back in the near future, when I will possibly need more storage space.
theresa a. | Expérience généraleExcellent service
Kimberly R.Staff was very professional. I would highly recommend Storage facility to anyone. Facility was extremely clean and very secure.
William C. | Expérience généraleThe man who ran the front desk was absolutely exceptional/phenomenal
Alyssa B. | Premières impressionsThe girl that works in the Bridgeton store in incredible. What an asset to your company.
Barbara S. | Expérience généraleThe lights didn't work in the back of the cargo bay. Could of been a little cheaper. Think the price increase was a little bit much. And the demand isn't as high as it's made out to be. Yes there maybe an increase in moving but to raise the price $800 or more is a bit much.
Raymond B.The RATCH STRAPS need to be OILED
Edward S.The manager and all customer service employees are very accommodating, compassionate and professionally caring for their clients and their stuff and very helpful in each areas customer needs a help with any requests and guidance. Best team ever and very welcoming staff
Alla I. | Expérience généraleSite was the best U-Hual site I've ever been to. Site was clean and very organized as well as Staff was super nice and friendly. I rented a open trailer and it was regretful when the trailer was covered and dirt and snow. Ensuring your rental equipment is ready to be used would've just sent me over the top. So room for improvement there's is.
Heriberto R.Literally the entire process was a breeze, the guy behind the counter was extremely knowledgeable and helpful in all aspects.
Tim R.Good job!
John P.So far so good
Frank P. | Premières impressionsThe staff we encountered were friendly but we didn't like how we weren't given the first month free offer upon arrival after a one way from MA. Especially since we had to use 2 U-Haul storage locations since they didn't have any large enough sizes available. Also, we picked a unit based on what was recommended on a call and it turned out to be nowhere near the size needed to properly store our items which left us with the need for 2 units. Due to extreme limited availability with U-Haul storage locations, our units were 40min apart, driving which reeked havoc on the mileage we just used on our most recent U-Haul truck rental yesterday. The staff we encounter at every U-Haul we've worked with have always been exceptional which is why we still always choose U-Haul but the amount of money we just spent with you guys on our recent moves from MA to NJ to DE was obscene and we just feel like it didn't need to be that much. Especially on a moving budget.
KAA-MIL A. | Expérience généraleClean store with many accessories to choose. Truck was clean. Representative was very helpful.
Joshua H.Customer Service was very friendly for drop off and pick up
Samara R.The staff there is nice nd helpful
Raheem B. | Expérience généraleMy only issue with this service is that upon return of the Uhaul vehicle, I was told that out of my $100 deposit and $15 charge that even though I was 1 mile under my 30 requested mile total, and was 7 minutes early That I am going to recieve $29 back from my rental. I am waiting to see if indeed I do only get $29 back. This is not right and I will be in touch if so. But other than that the experience was good. Please be honest with the next cusromer and me as well. Thank you for your service.
Gregory W.There weren't enough wall mounts to tie anything down. The box was in such bad condition that it was about to fall apart before it arrived. The left bittem pcorner had speciation which made the door not shut right. We had to force that corner together to get a lock on it. And when it arrived the other side was about to fall apart. No idea if I lost anything small. I have pictures which will be submitted to uhaul shortly. Or management needs to contact me asap. 609-617-4888
Timothy H.Great service! Brandon is an outstanding employee.
Dannielle G.The lady in the office was super friendly and helpful every time we were there. Would highly recommended this location to anyone looking to rent a truck or a storage unit!
Brody C. | Expérience généraleHire better employees, Chase was great but her coworker was not!
Shawyne H.Very friendly and helpful
Henry H.Professional, Kept me informed through out the move. Truck drivers dropping off and picking up U-Box excellent.
James M.First time using this service. Everything went smoothly and arrived on time. Very economical compared to hiring movers. Would definitely use this service again.
deepak S.We were extremely pleased from start to finish. All the representatives were friendly and knowledgeable about the U-Haul Box. The drivers were exceptional professional, courteous and knowledgeable. There is nothing I can say in a negative manner. Thank you U-Haul Box.
patti A.Staff were very friendly and helpful. Will recommend to everyone. Facility was always clean.
STEVE E. | Expérience généraleThe place is clean but the storage spaces are extremely small. I ended up having to rent 2 garages. And they up charge by requiring you to buy their locks for $12 each. I would only recommend for storing very small items or boxes.
Faith U. | Premières impressionsThe experience on the NJ end was great. However, once the box left and was late arriving it was difficult to get information from the LA office. Finally, your expediting crew (Jodie was great) assisted, andt he box finally arrived (although it was 4 days passed the promised date)!
Kathy W.Shout-out to Branden for going over-and-above to be helpful. Charismatic, easy to talk to, and provides great customer service.
Chelsea G.My only issue was that the trailer I viewed prior to rental had slats in side that allowed tie downs to be used. The one I was given did not. I did not know this at time of rental. It made my move much more difficult
Robert D.Excellent experience this time.
William C. | Premières impressionsFriendly, helpful personal.
Drew B.Great job!
Arthur J.Terri the manager is awesome. Place is always so clean and I always felt comfortable storing my belongings there. A1!
Daniel M. | Expérience généraleThe friendliness and professionalism was amazing from EVERY employee. That is by far hard to come by. I will drive to the next city over just to do business with them.
Crystal C. | Expérience généraleSpeak with Teri she made sure I was taken care of and had the proper rental for the job thank you
Scott B.Nothing it met my needs
Henrieta J.The manager Terry foster. Was very professional and helpful helpful. If there was something your company couldn't help me with.She sent me in the right direction. I've had several storage is in my lifetime.This was the best experience due to the great management
Danny S. | Expérience généraleWas very satisfied with whole experience.
Alan N.Have the rental where it was ordered !
Peter L.Everything was good until I put gas in the tank. The truck took 8 gallons of gas for a 48 mile round trip and the truck was only three quarters full. It sounded like the motor had a miss. Like a spark plug or a bad spark plug wire. Either way. 6 mls to the gallon is not except able. But the employees were Very nice.
John S.The customer service was AMAZING! I came in and saw a line and got discouraged that it would take a while. They were so fast and efficient that I was helped in no time! They were SO nice too! I live in another city and would definitely come back to this location and recommend others to do the same.
Crystal C.1- Have better communication with the customer when something changes. I was literally called and told the location of my van pick up was changed to Bridgeton AFTER I had just pulled in to the the original Vineland location. And my reservation was literally confirmed the day before that it would be in Vineland. Then, the person who called me was quite abrasive in letting me know about the switch. She said “you know your pickup is n Bridgeton, right?†In a very sarcastic tone. Completely unprofessional. 2- While the truck was in good working condition, it wreaked of a strong urine scent. There was no place to comment on the initial pickup survey about this.
Patricia M.overall experience poor general manager Terri Foster seemed very nervous and unsure what she was doing in the hookup of the car transporter poor people skills Vineland Delsea ave. store much better
Joseph Y.Great service
Jonathan E.The staff in Bridgeton was helpful. We received no notification though the box arrived at its destination. Also no one advised an appointment n was needed to access the box and person was rude to my daughter when went to get in because has no appointment. Afterward in getting box it went much smoother. Your website needs work however. I kept trying to do thing online it told me I could do bit it would not let me so I would have to call and spend 20+ minutes on hold to speak to an agent.
Marikay G.Communicate. My boxes were shipped over a week late and it wasn't communicated to me until the day before they were supposed to arrive.
Jovana F.The facilities felt well maintained and probably cleaned, however, the staff is the true reason for such a great experience.
Eliseo C. | Expérience généraleTotally satisfied with my rental experience.
Joe A.I feel on the website to make a reservation, you should be more specific as too what the customer is actually going to have to pay. I was not aware of all the taxes and BS I was going to have to pay after the fact. Online it said 39,95 then the insurance was 14 then the regular taxes. Then when I returned the truck I barely used ANY of the gas when I got the truck it was at a half tank then when I brought it back I'm told it was way less which is again BS. So my total went from 50-60 bucks to when i got there to pick up the truck 92 and some change, then by the next day your company took another 104,25 out of my account without my knowledge which is not okay! SO ALL TOGETHER I PAID ALMOST 200 BUCKS FOR A DAMN UAHUL THAT on line didn't state all the extra bullshit your company charged me for. NEEDLESS TO SAY I WILL NEVER USE YOUR COMPANY AGAIN CAUSE YOU GOT ME FOR MONEY I HAD NO RECALATION OF . I knew what it said online of what I would have to pay when I came to pick up the truck that's why i decided to use a UHAUL TRUCK!
Eva C.I worked with Brandon my entire experience with your facility. He went above and beyond. When ever I visited and he was free he always took the time to check with me to make sure everything was ok. Unfortunately a friend of mine didn't get the same level of service. In this age of technology I would think Uhaul would have a backup system in the camera system since alot of storage units are long term. She lost Her entire life of personal item's and us deviated.. Going forward if I need units I will check how long cameras are viewable.
Sue Ellen H. | Expérience généraleawesome service amazing people well done
Brian O. | Expérience généraleExcellent
Frances H. | Premières impressionsThanks for help me with my stuff. I like it places like this
Jose i. | Expérience généraleParking garage doors are always broken
Crystal H. | Expérience généraleBrandon was very informative and helpful. A pleasure dealing with him and the other staff.
Sue Ellen H. | Premières impressionsYou guys were Great!! Very clean facility and the staff was always welcoming and willing to help. If I ever need a storage unit again, best believe I'll be back! Thanks for being great over the past year.
Jake J. | Expérience généraleI told my cousin about the Uhaul storage. The young men were very help and Courteous.
Arlene H. | Premières impressionsThe fact that the staff finds all sorts of ways to overcharge you and not inform you of these hidden charges really made my experience horrible
jarvis B. | Expérience généraleExtremely helpful and friendly staff member. Bathroom was immaculate as well as the storage facility itself.
Kelley M. | Premières impressionsThe guy that helped me was so wonderful and helpful I had a full breakdown in the store and he helped me out with everything I needed upgraded the storage unit I needed because it was too small just overall so helpful and sweet.
Nazahry T. | Premières impressionsMy experience with this facility has been superb!! The manager Terri was very helpful, friendly and knowledgeable. The units were kept clean and well lit. I would recommend this storage facility to anyone with no reservations.
Beverly C. | Expérience généraleGracias! 👍🙏
Donna H. | Premières impressionsVery friendly , service and quick, with highly recommend anyone!!🤗
Andrea B. | Premières impressionsDevon Chinese at the Bridgeton location was very nice and resourceful with helping us well versed in rules logging into storage and departing thank you so very much and on Dante picking up and returning very convienent and safe
robin c. | Premières impressionsGood job!
MARY S. | Premières impressionsGreat customer assistance, easy to work with and accommodating!
KENNETH R. | Premières impressionsEveryone I dealt with was professional, courteous and friendly. They make everything easy.
Jane R. | Expérience généraleVery nice employees
STEPHANIE S. | Expérience généraleBeen with them for a year, never have had any issues EVER! I lost my key card, no problem.. .replaced same day. Needed to change my debit card, no problem...made it easy. Spent $175 a month for the temp control as I had to store books and pics...so worth it. Always clean too. Thanks to the staff for always being helpful and very friendly.
Sabrina S. | Expérience généraleLos escogí por las buenas reseñas q tienen y son muy ciertas. Excelente servicio.
Lizette S. | Premières impressionsEveryone was awesome! Place is clean and easy to access. Perfect
Marc B. | Expérience généraleTge staff was great..woukd akways call me when i ssnt an email. I love love the convenience of the garage in bad weather
Barbara A C. | Expérience généraleVery clean, well maintained facility, even the bathrooms. Stuff was in storage for almost 2 years and didn't aquire any weird odors, no pest issues, mold, etc. I had a climate controlled unit which was a little pricey, but most are and Bridgeton is more reasonable than others
Leah C. | Expérience généraleThe storage was clean and the staff was excellent. Thank you for all your help..
SHARON F. | Premières impressionsStaff was very helpful n curtious
CHRISTINE A. | Expérience généraleI was extremely impressed with the cleanliness of the facility, the ease of access and Terri was so very helpful and knowledgeable. I have never rented a storage unit before but I will definitely recommend your facility.
Beverly C. | Premières impressionsVery nice and clean place. The carts made it a breeze. Staff friendly and helpful
Leon F. | Premières impressionsGreat facility i felt comfortable leaving my possessions there where they had to be kept at a controlled temp. my piano didn't even need tuning after 13 Months. thanks again.
Claude J. | Expérience généraleI had to get a U-haul 3 times in 3 months. I used this facility each time. Every single time the staff were amazing especially the general manager. I dealt with her the most. I'm sorry I don't remember her name. She was very nice & knowledgeable. I'd recommend this facility to anyone. Thank you for the great service.
Nicole M. | Expérience généraleThe easy convenient it was to use u-haul and the way it was to load and unload even in bad weather
Franklyn H. | Premières impressionsThe customer service rep was excellent; knowledgeable, friendly and courteous. The facility was bright, clean and well maintained. It exceeded my expectations
ROBERT C. | Premières impressionsIn my time of need, you were there. No other facility compares to you, whatever it is that compels/motivates you to offer such great service, pleasant staff and an abundance of services, please keep doing it ! PDeJesus
Pascual D. | Expérience généraleThe service was excellent very very helpful and courteous
Edith S. | Premières impressionsTerri was always available and always helpful. Other than the few times we had to go into the actual store, we just went in and out and with the loading bays, it made everything that much more convenient. All around great experience, will recommend!
DANIEL M. | Expérience généraleCurrently occupying 3 units at the Bridgeton NJ location . All have been consistently clean, whether an outdoor or indoor unit. Terri is great!
DANIEL M. | Premières impressionsVery nice, clean unit
Jake J. | Premières impressionsPerfect !! Extremely helpful, caring for all my needs. Wonderful experience, don't believe me? Give them a visit/call, you won't be disappointed !
Pascual D. | Premières impressionsCustomer Service was excellent.
Patricia t. | Expérience généraleTerry is very friendly, kind, efficient and is very professional. She explained and went over everything I needed to know. She is an asset to your company.
Brenda T. | Premières impressions...
Crystal H. | Expérience généraleU-haul has a wide range of products to offer its customers. Very affordable and effective. The staff were also very professional, helpful and able to address all of my concerns.
Marie L. | Expérience généraleGreat company
Krisdi G. | Expérience généraleAmazing location!
Genida G. | Expérience généraleThe staff made an significant effort to provide me with a positive experience starting from the moment I walked in and extending beyond moment I completed my order process. Fostering true loyalty!
Marie L. | Premières impressionsVery nice people in the office,great location ,well maintained.Will go back again if needed.
carole p. | Expérience généraleThe agents were friendly and and explained everything clearly.
Claude J. | Premières impressionscame in handy for a rushed move forever grateful
William V. | Expérience généraleGreat service overall nice clean building, restrooms and good employees!!
Richard A B. | Premières impressionsEveryone was professional and kind along with being so helpful.
Cynthia C. | Expérience généraleVery polite and helpful
Maryann W. | Premières impressionsFrom start to finish, everyone was kind, helpful, and professional. An amazing experience!
Cynthia C. | Premières impressionsWonderful service. Very pleased.
Marie C. | Expérience généraleGreat customer service showed when I rented a storage unit.
Kevin Y. | Premières impressionsEvery thing been great since I start it doing business with you!!!
Manual S. | Expérience généraleEveryone was great .
Gladys E. | Expérience généraleThis is my second time using their facilities, and I couldn't ask for more friendly service and help.
Marianne B. | Expérience généraleGreat service
Thomas S. | Premières impressionsI didn't like the fact that I couldn't set up my auto pay with my debit card, despite ads saying I can use a debit card. So I had use my credit card. The guys who set up my account were helpful.
Ann Marie M. | Premières impressionsI have no complaints at all. The staff wefr very helpful and friendly.
Darlene H. | Expérience généraleVery kind and helpful
Felcita C. | Premières impressionsMi first month was free, Always hav access to my storage, Hav a three extra days of payment. Muy buen servicio
Julio C. | Expérience généraleThe two gentlemen were polite and courteous and I had got a great deal so I'm very very satisfied.
Regina H. | Premières impressionsClean environment. Well lit. Perfect location. Easy access. Reasonable prices. Rolling carts readily available. Exactly what we needed for short term storage of items before a yard sale.
Rita B. | Expérience généraleGreat place. Wonderful staff.
Dana O. | Expérience généraleCouldn’t imagine better.
Karen E. | Expérience généraleEveryone is spoke to was great. Sue was awesome! Thanks for your help.
dominic r. | Expérience généraleGood company
John S. | Premières impressionsVery Professional, I would highly recommend them to friends
Alfred V. | Premières impressionsthe service I received was far above average on any professional customer service rating scale.
Robert P. | Premières impressionsEveryone was very nice my experience was very good.
Terry J. | Premières impressionsWonderful ! Courteous and friendly service!
David B. | Premières impressionsVery helpful.
Sean M. | Premières impressionsHello, very helpful, very thoughtful and complete.
REYNOLD M. | Premières impressionsIt was definitely a beautiful place. Staff was very helpful and friendly. Will definitely be doing business again if I ever need another storage space or uhaul.
Tomeaka M. | Expérience généraleKind professional and friendly service. Easy access. Convenient location. Clean.
Rita B. | Premières impressionsVery accommodating. Fast pick up and fast drop off. Even came back next day to take away. Great experience.
Nicole N. | Expérience généraleOur delivery was on time.
Doreen O. | Expérience généraleAll the stuff that was very kind and helpful I will use them over and over again
irene b. | Expérience généraleThe staff was great until I ask questions about closing my account
John R. | Expérience généraleMy experience with this U-Haul and storage unit was great. I had access to my unit 24/7. The store clerks were very nice and zi would recommend them to my friends & family.
Beverly J. | Expérience généraleClean and well maintained. Very well lighted at night time.
Warren W. | Expérience généraleDevon was AMAZING! I was really stressed out finding a great storage facility around my area. She helped me with every little thing and answered all questions. She went above and beyond. Merci.
Amanda F. | Réservation