Évaluations des clients U-Haul Moving & Storage of Bristol Plaza

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Témoignages des clients récents de U-Haul Moving & Storage of Bristol Plaza

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William S. le

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Le client n'a pas laissé de commentaire.

Shauna L. le

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Le client n'a pas laissé de commentaire.

Randy C. le

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Quick in and out, I didn't think it would be this easy... Thanks!

brandon c. le

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The gentleman that helped me was very professionally and kind. Very helpful with the car trailer hook up.

David B. le

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Le client n'a pas laissé de commentaire.

Jennifer G. le

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Le client n'a pas laissé de commentaire.

Aaron E. le

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I was told on the phone that a one way trip did not require me to fill the tank back, which I was told I needed too. That kinda aggrovated me.

john m. le

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Le client n'a pas laissé de commentaire.

sherry a. le

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The manager was not pleasant I wanted an affordable unit that I could pay for get this $169.00 a month . Renter Stay away .

Frederick P. le

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Le client n'a pas laissé de commentaire.

Alicia P. le

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Staff was very helpful

brian s. le

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Your phone system is terrible. I have sat on hold for over 1/2 hour with multiple locations. Poor customer service!!! Tracking of Ubox is nonexistent. I was only told that my boxes left the state I shipped from. No other tracking available until it arrived at its destination. 1 U-Haul location doesn’t deal with another location smoothly. 2 people working this location and only one knows about ubox!!!! Horrible experience.

Robert V. le

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Employees were very friendly and professional. Truck was originally scheduled for a different location but they were able to simply transfer to this facility. Mobile drop off was a breeze. Will definitely use this facility again!

William S. le

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Le client n'a pas laissé de commentaire.

Matthew A. le

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Much better then my last location where they did not have my truck and I had to drive to 3 locations to get a truck.

Cheryl K. le

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Great experience! Matt was great at helping us get our U-Box containers into the driveway and picking them up. Have already been recommending your service! Thank you!

Ryan D. le

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Le client n'a pas laissé de commentaire.

Maria A. le

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Wonderful and helpful service. Extremely knowledgeable and friendly! I will definitely rent there again!

Stephanie T. le

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Lisa was excellent!! She was professional and very helpful!!

Andrew F. le

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you recommendations for # of u-boxes was poor estimate. we had to hire another moving company to move and store what did not fit in the 3 boxes you suggested. and we had no bedrooms sets and minimal furniture. we should have had 6-7 boxes

Erica M. le

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Le client n'a pas laissé de commentaire.

amanda r. le

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Very professional staff and very helpful super reliable.

Thomas M. le

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We tried to log in using the app but it took so long that we had to go inside and wait in line. We returned the vehicle on Saturday night and gave the keys to an attendant--then got a phone call on Sunday morning asking us when we were going to return the vehicle! This survey should have a single purpose, to provide you direct feedback. There should be a separate process for posting an online review.

WILLIAM S. le

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Had requested a GMC/Chevy pick-up to haul my 1956 Chevy to a national meet. Unfortunately, only Ford trucks were available; but it WAS brand new with only 55 miles on it. Nice. But I still prefer pulling my Chevy with a Chevy/GMC product. Overall, an excellent experience.

David C. le

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Le client n'a pas laissé de commentaire.

kenneth g. le

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Le client n'a pas laissé de commentaire.

Gloria R. le

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Le client n'a pas laissé de commentaire.

Shane G. le

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Le client n'a pas laissé de commentaire.

Robert E. le

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I ordered the truck on the app which accepted my reservation and my credit card to be picked up at a location that was very close to me . The evening before pick up i was reminded of my reservation but pick up was at a location much farther away . Why would this happen ? I immediately went to the original location , complained and they made it right . If ur app accepts the reservation at a specified location then nothing should change .

John K. le

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Everyone was more than helpful. I've used U Haul before, this has been the best one yet. The other ones were good, your shop is the best. Thank You.

Janet A. le

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Very convient. Knowledgeable and curtious staff.

Ernest A. le

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By far the best uhaul location.

barbara m. le

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wonderful experience, thank you

Dennis M. le

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Le client n'a pas laissé de commentaire.

Jason C. le

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Clearly explain the procedure for pick up and drop off. It was not stayed that the uhaul had to be dropped off back to the starting location. Had that been known we would not have used it.

Nicholas D. le

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call me if you really care

Gary B. le

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Le client n'a pas laissé de commentaire.

jean c. le

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My experience was excellent. Delivery & pick up drivers were outstanding. Customer service was knowledgeable & helpful with any questions.

Michael H. le

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Le client n'a pas laissé de commentaire.

sean m. le

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Le client n'a pas laissé de commentaire.

EVAN L. le

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Both the Langhorne and Bristol location were great. Langhorne experienced a hiccup when someone didn't return the truck I rented, but they addressed the situation quickly and got me set up at Bristol who gave me a brand new truck to use. Couldn't have been more pleased all around.

Lysette T. le

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The young lady that checked us in was very friendly and professional.

Francis M. le

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I think the only way to improve my experience would be to do it for free! Thanks UHaul! Great job!

Ryan K. le

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Le client n'a pas laissé de commentaire.

Dajuan N. le

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S/O to mike

Hubert P. le

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Le client n'a pas laissé de commentaire.

Dawn T. le

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Staff and service was exceptional! Very clean process!

Georgina P. le

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Le client n'a pas laissé de commentaire.

Jaime M. le

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Le client n'a pas laissé de commentaire.

Sabrina D. le

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Sabrina was amazing and helped my fiance and I with extending our truck rental

Frank H. le

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Le client n'a pas laissé de commentaire.

john k. le

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The Women Were Very Professional & Extremely Supportive Let Alone Polite With Our Most Needs. Common Courtesy Is Second To None. My Wife & I Were Very Satisfied For The Help They've Assist Us In.

Susan O. le

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The rental only had 3/8 of a tank of gas. All the rentals should have a full tank of gas. Pick it up full. Drop it off full.

Elizabeth N. le

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Le client n'a pas laissé de commentaire.

Jennifer B. le

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The staff was above and beyond friendly and helpful. I couldn’t be happier with my experience.

Caitlyn A. le

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Very helpful employees when I came in with questions, or needed more boxes/packing materials. Tina is the best!!!

JENNIFER J. le

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The employees were very friendly and helpful especially Tina she was super good .

Edward D. le

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None! The general manager (I forget her name) was a total sweetheart and very friendly. I appreciated her assistance today and she made it very easy.

SHAEED M. le

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Le client n'a pas laissé de commentaire.

NICHOLAS B. le

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I was charged twice for two different amounts

Talia B. le

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Nothing

YVETTE S. le

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Le client n'a pas laissé de commentaire.

Scott B. le

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Set pickup for 4, it took over an hour to be served. The 6x12 landscaping trailer has a less than 5’ ramp entrance so it was useless. Auto transport had a huge bubble in the tire

robert k. le

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This is the location to go to for the best customer service. As a senior who hasn't had a need for a u haul truck in 20 years and really isn't tech savvy with this online stuff, this staff was more than excellent in helping me from start to finish to getting a van at last minute thru dropping off the keys and wrapping up the payment. The staff is well trained, customer oriented, and makes the experience personal. This location rates ten stars in my book. Thank you Meghan and Sabrina for making an anxious moving day a most positive experience.

Vincent D. le

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the gentleman who checked in my vehicle was awesome! I believe his name was Vincent. He was very kind and personable. It was very nice to engage with him after a stressful move.

Steven C. le

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Everything was well until pickup day. The day they picked up the empty box, they didn't lift it up completely off the ground and scraped my sidewalk. Now there are deep scratches on the concrete.

Darshan J. le

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good experience

Brittany B. le

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Put down that old work horse you rented me it's dead it doesn't even turn unless u put it in neutral and rev it up

Darshan J. le

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Le client n'a pas laissé de commentaire.

daniel b. le

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Uhaul dropped the ball every step of the way during this move. The container dropoff was late and the driver had to circle the block multiple times to get into my driveway. The pickup was two days late for unknown reasons, which caused the shipping date to get pushed back to the following Monday. In turn, that caused the delivery to be late. The delivery was even more late because they could only deliver between 12-2, which is when I'm at work. That pushed the delivery back another 4 days to a Saturday, where they wouldn't even let me schedule a drop off time, and just scheduled one for me. The drop off was also a half hour late, and they forgot to bring me a dolly, but of course they still charged me for it. Moral of the story: There's a reason that cheap things are cheap. There's absolutely no communication within this company and the customer service could care less about your situation. If I could leave 0 stars I would.

alan w. le

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Perfect business and pricing was great always a pleasure with uhaul never a hassle!

robert w. le

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Fast service at the counter, the women there were very knowledgeable of the equipment & courteous.

Grace M. le

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U Haul boxes were delivered on trailers rather than on a flatbed truck and placed directly on ground. We were informed of this only the day before delivery. They are more difficult to load on the trailer than on the pavement. The trailers hitches placed on the driveway left dents in the driveway.

Thomas L. le

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Aim of this was to get back my money for a 3 months rental for an uhaul box I did not rent for this time frame. After several calls no one is interested in what I am saying. Will contact my credit card company to cancel my entire rental. Never, never ever uhaul. One of my worst service experiences since I came to US in 2011.

ERIC L. le

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Great service, fast pick-up and drop-off. Thanks

Bill M. le

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Nice truck, nice staff, no BS. In and out both times. Two thumbs up.

denus d. le

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Le client n'a pas laissé de commentaire.

Kaylee G. le

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Don't bother with the mobile app....it's trash

Maria R. le

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Le client n'a pas laissé de commentaire.

Russell C. le

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Everything was good

John K. le

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There was a bit of confusion around the billing and I had to go back to the location as the "customer service" department I was connected to when trying to reach the location by phone could not figure out. Tina and Megan were awesome and worked diligently with me to review the issues and by next day I was issued a refund for the overcharges.

Maria G. le

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Gas tank on 20 foot truck was given to me with less than a quarter tank of gas.

Linda S. le

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The last few employees I had encounters with were extremely polite and helpful I did encounter a cranky male employee. I have not seen him since the encounter and possibly he was dealt with or remove

wayne m. le

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Did not have the trailer at the location requested. Had to drive to a different location. Line and checkout at second location were too long and very disorganized. Corporate Rental Conformation Center put down wrong pick up time.

Susan C. le

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Le client n'a pas laissé de commentaire.

Charles A. le

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N/A

Vandana M. le

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Did not visit Bristol location. UBox was dropped off and picked up from the house in a very professional manner.

William S. le

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The guy who delivered our box in PA was super professional and friendly and answered all our questions. Box was picked up promptly and arrived OK in Long Beach, CA, though the dial had fallen off the cheap combination lock I used! Bolt cutters worked. They had to leave it around the corner because of street work, but it was all good!

Maryrose G. le

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Staff was very nice and knowledgeable. The only problem I encountered was on a Saturday when I returned the truck there was only one staff working and I waited about a half hour for him to help me.

Candice L. le

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Le client n'a pas laissé de commentaire.

Diane R. le

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Everything was great

Andrew M. le

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Le client n'a pas laissé de commentaire.

NIELS E. le

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Le client n'a pas laissé de commentaire.

Frank C. le

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Le client n'a pas laissé de commentaire.

Shane G. le

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Le client n'a pas laissé de commentaire.

Linda F. le

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The 2nd U-Box did not arrive with the 1st. It took me several phone calls and a number of hours to make arrangements to have the 2nd u-box delivered quickly. It did come the the next day and I appreciate the effort by the Bristol U-Haul employees to get it there. My frustration was with the lack of response initially and the time it took to resolve the issue. I spent alot of time on the phone and needed to take the initiative to get this resolved.

Leo L. le

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Great staff. Handled everything professionally with a personable manner.

Suzanne W. le

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The guys were on time and very helpful..I used the ubox service and couldnt be more pleased...thanks guys!!

Suzanne W. le

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My guys were on time friendly and professional...thanks u box

Sherlyne N. le

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Nothing to complaint about it

Joseph M. le

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My customer service experience was exactly what I expected from a nationally recognized corporation second to none !;)~ thanks !;)~

Darlington K. le

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Very welcoming kind and helpful will refer family friends and co-workers.

Maryrose G. le

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Customer service was excellent. The truck drove very good.

Richard R. le

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I won't hesitate to use U-Haul Moving & Storage of Bristol Plaza in the future. They are very professional and extremely helpful & accommodating. I highly recommend them! Thank you, Patricia A. Hughes

Anthony W. le

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Mike Benson was supposed to close my account a month ago; however, he failed to do so which resulted in me having to make several follow up calls to eventually have it done. Very poor Service!

Christina P. le

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General manager was very helpful and friendly. Facility was clean and well lit.

David C. le

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Excellent service from Mike! Wonderful to work with. You won’t be disappointed.

Casey O. le

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Everyone was nice, the only problem we had was they changed their minds about the original quote we were offered charchonh us $200 more in the end. I wish they would have been upfront about tye price.

Billie K. le

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Good experience!

Greg C. le

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Customer service was not friendly on the phone. They were confusing in terms of the how I would receive the UBox and when they would pick it.

Anthony W. le

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The Staff was helpful, responsive, courteous, and efficient.

Jarvis P. le

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This is worst experience I ever had from this Uhaul spot! That girl manager attitude is the worst! I already told family & friends it the worst spot on staff and unprotected in the back when loading!

Earl D. le

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Pleasure to work with

Zhizhou Y. le

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Uhual service is great! We like it.

Kyle K. le

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Never using this service again due to the fact that when I scheduled delivery the boxes did not come from this site. They instead were moved to another to be sent to me hours after scheduled.

Kenny S. le

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I never went to this facility. I initiated the rental at the Feasterville store. On the phone, the Bristol employees were courteous, clear, well-trained, responsive to questions and thoughtful.

Francis K. le

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Our storage area was full of mouse poops.. and furniture store was also covered with the poop..

MIA H. le

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I had such a great experience moving due to the help of the outstanding Uhaul representatives. They were polite, thoughtful and made such a hectic day for me a walk in the park. Thanks.

John M. le

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Excellent experience

Sushil K. le

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Awesome end to end service. I am going to continue with U-Haul for ever move now.

Kira R. le

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Great facility with easy access

Kira R. le

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The manager is an awesome lady and blessed me when she didn't have to be bothered. I would highly recommend this facility to anyone looking for a safe, clean, climate controlled environment.

SUE C. le

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very helpful staff

Jeffrey P. le

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The facility came and picked up a delivered upod with all of my belongings still inside without prior authorization from me. Despite numerous calls they do not answer their phone or respond.

Mohan N. le

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The Service good and timely manner!!

harriette h. le

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did not visit facility only had uBox delivered from there. Staff were great: from Victoria who helped with scheduling delivery and pickup to the two men who delivered and picked up the box. A+

David P. le

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Pleased with everything.

janice b. le

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Had to move out early because of the massive mouse problem. Had to throw out clothing and other items due to mice living in and chewing through belongings. Complained to management didn’t care

Gregory T. le

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Hours are not the best for the cost. There is always a line if you need any help