Customer Reviews for U-Haul Moving & Storage of Bristol Plaza

1 636 évaluations

2683 Durham Rd   Bristol, PA 19007

(215) 874-8250

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm
Heures d'ouverture spéciales
  • 7/4/2022: 7h00 am à 5h00 pm

Services dans cet établissement :

Pour nous contacter

(215) 874-8250

2683 Durham Rd
Bristol, PA 19007

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm
Heures d'ouverture spéciales
  • 7/4/2022: 7h00 am à 5h00 pm
  • Inspection gratuite du remorquage
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher

Évaluation :
3

Le client n'a pas laissé de commentaire.

Baciya O.  |  Expérience générale 
Évaluation :
5

Change gas mpg rating from 10 to 7 1/2 mpg.

David G. 
Évaluation :
5

Awesome

FRANCIS T.  |  Expérience générale 
Évaluation :
5

I did the rental online thru mobile app and thought it worked fine. Easy instructions to follow and was in and out quickly. return was even simpler.

Ronald M. 
Évaluation :
5

$1,49 per mile is very high. Too much…I wasn't too happy with it.

Sean T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CRAIG N. 
Évaluation :
5

I always had a great experience at this location. The staff should be recognized for their professionalism and their quick attention to any concerns I had. The Manager Kate and Assistant Manager Lucy are the best! No matter what concerns or issues I've ever had they were quick to handle them. You have a great team at that location and they should be recognized for their "above and beyond" work ethics. Especially during these trying times when people are struggling across the board. I would for sure recommend this location. Sincerely, Dawn

Dawn T.  |  Expérience générale 
Évaluation :
5

Make it more affordable

John K. 
Évaluation :
5

Awesomeness

Carl G. 
Évaluation :
5

Everything was perfect! The van was clean and well maintained and the staff was very efficient. Would highly recommend this location.

Barbara S. 
Évaluation :
5

Service was excellent! The vehicle was new, the process was simple with easy online reservations and pickup/dropoff. There was an issue with locating the correct vehicle, but it was handled quickly and the staff was very helpful! Merci!

Jennifer A. 
Évaluation :
3

Customer service was horrible !!!!!I I had to wait over a hour on hold for someone to answer the phone!! Once the person answered she was very nice and helpful but to sit on hold for over a hour was unacceptable. I was given a number and told to just call before I dropped it off was not expecting drop off to take 1 1/2 hours!!

Laneeke N. 
Évaluation :
5

thank you for everything

Charles S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

joseph D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MADALYNN A. 
Évaluation :
5

I never used the storage service before, great first time experience!

Debra B. 
Évaluation :
5

I enjoyed a flawless experience with U Haul very recently. The 6'X12' trailer was perfect for my needs and handled very well. The personnel at the Bristol, Pennsylvania, location were very helpful. I can't say enough good things about them and about U Haul. Thank you for making the experience very pleasant.

Glen R. 
Évaluation :
5

Staff was courteous and store was clean. Easy uneventful return of truck. Pickup at 7am made moving even easier.

diane H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Nancy T. 
Évaluation :
5

Couldn't have gone any simpler and smoother. Merci.

Francis M. 
Évaluation :
3

Don't Nicki know over a gallon or two of gas. Customer can only go by the neatest estimate of gauge. Also, explain more in detail why you need to know the excat location of where the move is too. Rather then just "Its rental policy." Plus YOU advertise the use of the trucks per day but yet at 10:30am, I was told I had to return the truck by 6:15pm.?

Walter B. 
Évaluation :
5

Excellent service overall

CAMERON W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Linda L. 
Évaluation :
5

great customer service,

Kurt K. 
Évaluation :
5

Make sure to complete my return in the system.

VICTORIA L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Joseph M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sean O. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Christopher M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Christopher M. 
Évaluation :
5

Absolutely nothing

Vesha V. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Hellen G. 
Évaluation :
5

Had some rough moments with this location in the past but they must have purged the problem child and have been hitting it out of the park lately. The reps that helped me were great. Highly recommend this business going forward.

Bill K. 
Évaluation :
4

Other than giving me the wrong drop-off location the people were nice and helpfull.

Ben O. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Linda L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Linda L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

alois O. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kelly S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Raymond U. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

EARL B. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

David R. 
Évaluation :
5

Amazing service all around. Katie was super helpful with a last minute change needed and got it all sorted out for me very quickly! Definitely recommend!!

Timothy B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

GARY M. 
Évaluation :
5

Merci

Janiece B. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Mark S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Anwar M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

miranda B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CRAIG N. 
Évaluation :
5

Something is wrong with the pickup in the transmission the transmission doesn't respond fast enough and is rides in low gear when in drive All said and done. Great service

MICHAEL M. 
Évaluation :
5

It was ready when I got there to pick it up, the staff was very nice and explained everything to me.

Suzanne V. 
Évaluation :
3

There were problems with the contract and payment process. It took a long time and a call to corporate to complete the process. The after hours drop off was convenient.

MARGARET S. 
Évaluation :
1

I was charged for a dent that I did not know was there it was not told to me or I did not understand that I was supposed to look around the van before I left I thought I was approving the rental when Pushed agree so I was charged for something that I did not do which I think is her Renda‘s I can see how U-Haul makes money by up charging after a person leaves saying I agree to these things I do not have anything that I can do but I will try because I think this is really wrong

James B. 
Évaluation :
5

Lucy the manager at U-Haul at Bristol what is the best I had to take the unit for a couple more days and she made me feel comfortable she was very respectful and she is awesome

SHANE S. 
Évaluation :
3

Tuff money grab and they took extra money told me 123 and charge me 147 not good business at all

Paul R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Angel M. 
Évaluation :
5

The rental process and my ability to easily drive the cargo van were much simpler than I Imagined and would definitely recommend to other novice users. My only problem was that the storage unit I use was incorrectly locked stating that I had not paid my bill….this is a serious issue if I am locked out in the future and I'm unaware of it happening. The supposed issue was that I hadn't paid my fee….this was quickly resolved once I contacted the office ( they verified that payments were up to date) HOWEVER as discussed above could create potential problems for me in the future if accidental/inadvertent lockouts are done without the renters knowledge.

Kathleen G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Warren M. 
Évaluation :
4

It had a very strong cigarette smell.

Gladys G. 
Évaluation :
5

Great serious

Savannah L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Matthew C.  |  Expérience générale 
Évaluation :
5

People at the counter were so courteous

Gary B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MARSHA M.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

OFELIO M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Frederick W.  |  Online Move In 
Évaluation :
2

I requested an equipment dolly and did not get one. I left the exact same amount of gas in the truck when I returned it as when I picked it up, but was charged $17,5 for 3 gallons of gas. Total ripoff. Will never do business with again.

James I. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

justin c.  |  Premières impressions 
Évaluation :
5

The original drop off location was on 611 in horsham and the fella named mike was super unprofessional and had a huge respect problem. With the way he spoke to me and was so missed informed with uhaul way of business. I worked there 5 years ago and knew way more then he did. He couldn't seem to understand that one month of rent was free with the truck rental as well as a free lock with the self online storage rental. Over all I completely understand why everyone including numbers and complaints I'm sure you see are the reasons why your horsham location has been failing and completely falling apart. I was proud to say I was a past employee until my run in with mike. And found out through other employees working that had time to actually hear me out and see the prof that's on your websites that I am not the only customer that has had such pleasure to deal with mike on his what coworkers said was a “normal bad mood” if it wasn't for josh being able to help me out and talk to me like a person I would give the horsham location that's across from the national guard base a 3/10.

Walter N. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

jeffrey D. 
Évaluation :
4

Enter more accurate gas level to start off. My paperwork stated that I needed to return with 5/16th of a tank left, but when I got my rental, it had closer to 1/4 tank. Upon returning the rental, the attendant claimed I would have to be charged $9 for not returning with the same level of fuel. In total, I used the rental to drive 9 miles and after I was done, I put 2 gallons of gas back in (20 miles for a 10MPG truck). I put back double the gas I used and almost got charged for it, but after pleading my case to the attendant, he saw what I meant and removed the charge.

Tyler R. 
Évaluation :
2

The team in bristol are the best kady, Ms Lucy, Jake and Chris are always readily available and willing to go above and beyond customer service to make sure that customer's like myself are taken care of. I appreciate them so much, Darlington.

Darlington K. 
Évaluation :
1

The store made a mistake about where I was returning it so that fee shouldn't be there,

KATHLEEN P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Evelyn G. 
Évaluation :
3

There was mice droppings everywhere

LATONDA S.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

rachana p.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kenneth S.  |  Expérience générale 
Évaluation :
5

Jake & Lucy were Awesome. Facility was clean.

Sonya M.  |  Premières impressions 
Évaluation :
5

Everything was done very well.

Edward T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

fred L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Justin R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Keila M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LATONDA S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Arnold C. 
Évaluation :
2

Did not get help hooking up car to the dolly. The back of the truck on the floor had what looked like gear lube or transmission fluid in spots. I had to clean that before I put my furniture in.

Timothy E. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Catherine C.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Florian B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Rod B.  |  Premières impressions 
Évaluation :
5

Van was clean but left turn signal was out ( bulb needed to be changed ). .

robert E. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Joel C.  |  Expérience générale 
Évaluation :
4

Since I am of the older generation, it would have been helpful to receive more detailed instruction on: 1) when swiping entry card use sliding door to enter since the physical door remains locked ( i didn't see the sliding door open 2)loading dollies are hard to find and not by the entry area 3)you should also swipe your card as you leave which ?? Locks out your unit. OVERALL it was great and staff very helpful…..

Kathleen G.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Edward G.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Thomas D. 
Évaluation :
5

Rented a tow dolly from U-Haul. The U-Haul representative that completed the transaction was very professional, and courteous. The rental cost was also reasonable, and did not require the dolly to be towed by a U-Haul truck, avoiding unneeded additional costs as other equipment rental companies require. The only area that might need improvement is the current U-Haul policy of not allowing the tow dolly to be towed by a Jeep Wrangler with a soft top. I believe this policy is left over from the old problem Jeeps had with flipping over, due to short wheel bases and high center of gravities. I don't think this problem still exists as wheel bases have increased, and the Wranglers have a superb roll bar to protect occupants of both rag tops and hardtops. Since I own a Wrangler, I was forced to borrow another tow vehicle.

Robert C. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

DJuana H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Juan S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SHAMIK M. 
Évaluation :
1

I'm returning to uhaul to dispute my charges. They charged me twice when I only had the vehicle from 1130am to 7pm that same day. From a $29,95 charge plus ins

MARY H. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Diane H.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mark B.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DEBRA B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Connie K.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SULEYMAN K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

TIMOTHY C. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

ANDREW W. 
Évaluation :
3

I was told the manager would call me regarding the charge on the bill and I never heard back. I am still waiting

Lois L.  |  Expérience générale 
Évaluation :
5

Very helpful and polite as soon as I walked into the facility. There was a new younger man working, his name was Erick. Good worker. Wants to learn, not scared to get his hands dirty... manager was down to earth, seemed like she knew what she was talking about. So far, so good!!

robert k.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ROBERT R. 
Évaluation :
4

The website is not user friendly. Ended up talking to a live person every step of the way.

Lori B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Gilberto Antonio J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DEBRA B.  |  Premières impressions 
Évaluation :
5

1st time renting a trailer & the staff @ U haul was very nice and helpful

DAVID L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ROGER K. 
Évaluation :
5

Nice service

German B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CHARLES L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DWAYNE A. 
Évaluation :
4

The young man handed was not very pleasant. I felt he only dealt with me because he had to. He asked for my ID, I hand it to him. When he returned it to me, he placed it on the counter as he did the same with the keys. At no time was he wearing a mask. Customer service needs some work. You should treat all customers with respect.

REGINALD C. 
Évaluation :
3

I know capitalism is the religion of corporations but when you double your rates on Friday and Saturday because you want to rip off people in need then call it supply and demand. I will not be renting from you again and I will see if others will follow me.

MICHAEL K. 
Évaluation :
5

The original reservation was for a 10AM Sunday pickup at the Langhorne location on Lincoln Highway. The store was locked and no employees were present when I arrived just before 10:00. Needless to say, that was absolutely unacceptable. Kudos to the folks at the Bristol location. They were extremely professional.

Jim G. 
Évaluation :
5

The Bristol crew is the best, the manager kady, Ms Lucy and the rest are respectful kind and helpful Ms Lucy goes above and beyond to make sure that you are satisfied. With the way things are going right now Alot of people need that I am so glad you hired such a compassionate person.

DARLINGTON S. 
Évaluation :
3

Lady first day was great but the truck was in bad condition not clean as well as not good to drive it had about 160 000 miles or more on it and was just very rough truck ive driven uhaul trucks before they were way better

PARTH P. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Robyn S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

QUIRINO T. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Randolph F. 
Évaluation :
5

Excellent service à la clientèle.

MARIA C. 
Évaluation :
5

The staff over the phone and in person were extremely nice and helpful.

Luba H.  |  Premières impressions 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Kisha T.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

charles b.  |  Premières impressions 
Évaluation :
5

Each representative that I have had the pleasure of meeting, whether in person or by phone we're courteous and helpful.

Patricia T.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Jawana S.  |  Premières impressions 
Évaluation :
5

Always friendly and helpful staff who handled any questions or issues quickly. I would highly recommend this facility a d would not hesitate to use them again. Only issue is not having enough carts to use.

Judith H.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ROBERT L.  |  Premières impressions 
Évaluation :
4

Okay so far

Billy N.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Theresa J.  |  Premières impressions 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Thomas C.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

William W.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kenneth H.  |  Expérience générale 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Ajiha P.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MICHELE S.  |  Premières impressions 
Évaluation :
3

I would like to have been told everything up front. When went to checkout was told couldn't check out till I went back and took pictures of the empty unit, nobody stated that to me when I did the initial setup. It was just an inconvenience to have to drive back and forth to take pictures of the unit then have to drive all the way back to finally be able to checkout.

Alyha K.  |  Expérience générale 
Évaluation :
5

After 3 years been very happy with uhaul

William L.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Emmanuel H.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

joanne V.  |  Expérience générale 
Évaluation :
5

You have a very professional professional and courteous staff staff I was very happy with them keep up the good job

Melinda W.  |  Expérience générale 
Évaluation :
3

Le client n'a pas laissé de commentaire.

carla f.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kimberly M.  |  Expérience générale 
Évaluation :
5

Had my things there for over a year, I never had any problems! My mom left my units unlocked on an accident and housekeeping saw and reported it right away so I was able to properly lock my unit. Definitely would use again!!!!

JAMIE L.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

WILLIAM N.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Arthur J.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Audrey C.  |  Expérience générale 
Évaluation :
4

It seems that people are living in some of the storage units. That was a little disconcerting, however I understand that folks need shelter.

Kevin B.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Samantha C.  |  Expérience générale 
Évaluation :
2

The staff was friendly, the storage facility was bright and clean but we did not feel safe at all moving in. There were several suspicious looking men hanging around the storage building who obviously did not belong there. YOU REALLY NEED TO HIRE ARMED SECURITY GAURDS. The police responded to your staff's call and asked them to leave but when we dropped off the truck, there were more people sleeping(?) in cars in the back area and homeless people wandering thoughout the lot. This is not a safe place and we will be moving our stuff ad soon as we possibly can.

Amandalyn M.  |  Premières impressions 
Évaluation :
5

All the employees, management was excellent and always helpful and caring.. I can't say enough to complement!! Thank you!!

Joel R.  |  Expérience générale 
Évaluation :
5

Katie and her team are outstanding. They are responsive, engaging and overall a pleasure to work with. Thanks to the whole team at Bristol.

Jay T.  |  Expérience générale 
Évaluation :
4

A very good experience

Melinda W.  |  Premières impressions 
Évaluation :
3

Il m à fait savoir quelque chose qui m à fais fâché et je n étais pas content

YAO SERGE TEKI E.  |  Premières impressions 
Évaluation :
2

There are drugs being sold on it of the back of the facility and people living in the storage bins. As I clean out my unit there were people strun threw out some sleeping some doing drugs even someone having sex right in the storage bin next to mine..

Gina C.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Francis M.  |  Expérience générale 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Paige B.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Antonio D.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JAVIER N.  |  Expérience générale 
Évaluation :
4

Na

Larry P.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Robert M.  |  Expérience générale 
Évaluation :
5

Todo muy bien

Antonio D.  |  Premières impressions 
Évaluation :
5

Nice place.

thomas m.  |  Expérience générale 
Évaluation :
5

Never had a problem staff was very polite and helpful at all times i hope I never need a storage but if I do I will surely store at this site thank you

Sandy W.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Arthur E.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CHARLES P.  |  Premières impressions 
Évaluation :
5

This was my first time renting a storage unit. I reserved my unit online, and the online tools were very helpful for determining the correct size for me. When I went in person to the office, the staff was friendly and very helpful. I was very impressed at how clean and well-lit the storage buildings are. My unit was spotless. The security of the property is excellent. I feel very safe there. I am very happy I chose U-Haul for my storage unit

Sarah M.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MARGARET K.  |  Expérience générale 
Évaluation :
5

The storage area was very clean and well lite. The bathroom spotless. The loading area provided easy access for loading and unloading. U-haul even provides platform trucks to transport items back and forth. Thank you U-haul.

GLENN A.  |  Expérience générale 
Évaluation :
5

Very clean, well maintained and secure storage location. Fantastic facility.

Antony O.  |  Premières impressions 
Évaluation :
5

Jake was great and so helpful 100 % would recommend this facility

Stephanie f.  |  Premières impressions 
Évaluation :
5

Staff is friendly and helpful. I have had storage units with other companies. Uhaul made my experience as easy as possible. The climate control is amazing , along with all the carts available to use. The available bathroom was a plus. I really liked and appreciated the re-use section. Over all an excellent experience. If I ever need another storage unit I will go to Uhaul.

Ronette G.  |  Expérience générale 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Marie K.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

daryl b.  |  Expérience générale 
Évaluation :
5

It doesn't matter if I called or stopped in everyone was polite, helpful & professional no matter what the time was. Customer service has always been on point & I've always felt my needs were as important to them as it was too me. There is one associate whose name I remember bc he helped me at least 3 diff times & his customer service has made me want to only go through that store for truck & or storage rental. Thanks

TAMMIE C.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Thomas C.  |  Premières impressions 
Évaluation :
5

Clean and secure, well maintained facility. I would highly recommend your storage facility to everyone.

TOM D.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Anthony T.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

William W.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Miguel R.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ruth m.  |  Premières impressions 
Évaluation :
5

To start, I had a very poor experience starting with the S. 20th street Uhaul location in South Philadelphia about 2weeks ago. Customer service is very difficult to get through. On hold very lengthy times until I got a prompt to leave my # for a call back which was very helpful. I called Saturday early evening. I spoke with a customer service representative to extend my rental truck another evening. When I was talking to the representative, she was having a conversation with someone in her background. Obviously, she was working at home. She never updated the records to change the rental to the Bristol Durham Rd location or to extend the rental another day? Never taken care of.. Very sad customer service!! Mark at the Bristol Durham Rd. Was very exceptional and caring regarding my rental needs on Friday evening, I was in a last minute dismay.. When returning the recently truck to the Bristol Durham location, I was able to meet Mark in person. I wished to personally thank him for his professionalism and helping me.. Amazing works there. I would hope someone from corporate to contact me regarding my concerns and discomfort regarding the other situations. That was not exceptable.. Thank you.. Joel M. Rachlin 267-726-9838

Joel R.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

GLENN A.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

DANIEL S.  |  Expérience générale 
Évaluation :
5

The staff made my experience so easy.

Audrey C.  |  Premières impressions 
Évaluation :
3

The gentleman that helped me seamed aggravated and mad I was there and when asked any questions he was very short and had an attitude when answering about any larger units outside

Sean T.  |  Premières impressions 
Évaluation :
5

Could use a few more carts to move the furniture inside but overall Excellent! Ken

Kenneth A.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

delores a.  |  Premières impressions 
Évaluation :
2

I had reserved 2 furniture dollies. They had none. I had also reserved a 15 ft truck. They called me the day before my reservation to inform me that they might not have a 15 ft truck available, and asked me if I would take a 10 ft truck instead. I told them no, because I needed a 15 ft truck. Thankfully they had a 15 ft available when I went to pick it up. Otherwise I would not have been able to move all my mom's stuff who had just passed away from Covid. The 15 ft truck was packed to the door. That really upset me. They indicated in a text that I had made a "Last minute reservation," which was untrue. I had made my reservation a week before. While I was at the same location later that evening putting my mother's stuff in the storage bin I had also rented from them, I stepped on a long yellow metal horizontal pole they had that is intended to keep the dollies from going into the parking lot. It had been raining and it was wet. I stepped on it not thinking about it with items in my hands, and fell face first onto the concrete a step below. It shook me up. I couldn't get up for a few minutes. It hurt really bad. I bled from my face. I now have a black eye with scrapes all over my face. I also have two severely bruised knees that also bled. The yellow metal beam should have rough grips on them. They should not be so slippery. There was also orange cones blocking off part of the entrance to the storage bins with tape on them blocking part of the entrance, which was why I took the route I did, and ended up falling and really severely injured. I did not go to the hospital however because I was on a time limit. I had to have all of my mom's belongings out of her apt before the next day, or I definitely would have. The fall I took is on their security cameras I'm sure.

Amy N.  |  Premières impressions 
Évaluation :
5

I was satisfied with the first month free storage.

Joshua L.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Matthew C.  |  Premières impressions 
Évaluation :
5

All was great

Jennifer B.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Stacie F.  |  Premières impressions 
Évaluation :
5

Perfect

Sean P.  |  Expérience générale 
Évaluation :
4

Pricing is a bit sleep, but otherwise the facility is convenient and Staff is friendly and cordial.

Nelson P.  |  Premières impressions 
Évaluation :
5

Awesome

Luis O.  |  Premières impressions 
Évaluation :
5

The first time I came to excess my unit the door wouldn't open. My card was denied. I tried 3 times but no luck so I went home frustrated. Little did I know that you had to scan both boxes on either side of the door. Not sure if I was told , or if I simply forgot. But now I know.

Alma C.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kelly S.  |  Online Move In 
Évaluation :
5

Staff was very helpful and always there for you. GM was very well informed. Je referais appel à lui.

Mary M.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JAVIER N.  |  Premières impressions 
Évaluation :
3

Not enough carts in the storage areas. Also staff is great except they are always short handed and customers have to wait very long times for help. Perfect example I rented a trailer online and checked in online it still took 35-45 mins to get the trailer.

Gregory T.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MARGARET K.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Miriah M.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Renee S.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Margaret K.  |  Expérience générale 
Évaluation :
2

No clear direction on moving in. Where to go or what to do. Was given locker #, code (not needed apparently) and told lock was in unit. That was it. Went to locker and saw a small tag on it that it was ready for user. Thought okay, cut it off and an alarm went off like we did something wrong. Nobody around to help or explain so just went about business. Alarm did go off so hoping everything was fine. Also directions on where to park are nonexistent on premises. I found my locker # on map easily but when you pull into complex there is a wrong way sign where you think you are to go to get behind building. So I keep driving to the end where I think it is going to dead end but realize I can actually get behind the building that way. Then when leaving I attempt to go out the way I thought I couldn't get in at (assuming 1 way, but again no signage) and then I see the do not enter sign is also facing the other way. Are you not supposed to enter or exit at the top of the complex? Only go in and out at the end of the complex? Very confusing. Need signage, need directions on what to do on day 1 to get into unit.

Michelle C.  |  Online Move In 
Évaluation :
5

Management and staff are friendly and helpful! I will definitely be referring to friends and family!

anthony p.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Theresa J.  |  Expérience générale 
Évaluation :
5

Very nice customer service, thank you.

STEPHANIE T.  |  Premières impressions 
Évaluation :
5

The staff was very helpful. The truck was a great help for me. I'm a senior and it was easy to drive. The ramp to the building was perfect and Kaitlin mapped out where the storage unit was located and I didn't get lost. Merci.

Evelyn P.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jessica C.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Samantha T.  |  Online Move In 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Margaret K.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kevin K.  |  Premières impressions 
Évaluation :
5

The storage facility was clean, accessible and secure. In addition, the staff very helpful and courteous. I appreciated my experience and made a good decision in choosing this location for my storage needs.

Michael I.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Brenda O.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Bonnie t.  |  Expérience générale 
Évaluation :
1

My unit was broken into by a homeless person living in the unit next to mine. Almost all of my belongings were stolen. There were many things if sentimental value in the unit along with about $4000. Of items. A police was filed . The told us that they were called on other occasions to evict the women. U-Haul has pretty much told me that they are not liable or willing to help and I need to deal with the police. This is unacceptable for a company as large as U-Haul. Which is why I chose them in the first place. Obviously that decision was of no value. I can not replace the sentimental items ever but I should compensated for my other valuables which I don't have the funds to replace. U-Haul should be accountable for who has access to the storage buildings. Especially since they knew that a homeless individual was living in there!

Janet A.  |  Expérience générale 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Melyni W.  |  Expérience générale 
Évaluation :
1

My items were damaged while inside my uhual unit TWICE! This storage is dirty; there's mice and bugs here. There were mice droppings and countless other damages to my items. Even staff members stated how they don't know clean this facility properly which is why there's bugs and mice inside of the units. DISGUSTING! The managers were absolutely NO HELP what so ever. I would rate this place a zero stars if I could. I'm never renting here again and I'll be sure to NEVER recommend this location to anyone.

BRITTANY R.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kenneth H.  |  Expérience générale 
Évaluation :
5

Appreciated the fact that Paul did not try to rush through the rental process. Asked if I had any questions and answered any that I had. Friendly and efficient. Merci

Ruby M.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

James R.  |  Expérience générale 
Évaluation :
3

The garage door was broken all summer making it difficult to move items in and out. They rarely answered the phone at the front desk or the intercom. And to boot, someone moved in recently who has items that contain extremely foul odors forcing us to move our items out. There is constantly trash and discarded items sitting all around the building. All in all, disappointing experience.

Ryan G.  |  Expérience générale 
Évaluation :
5

Very clean and helpful service. The owner obviously cares about the business

Donna B.  |  Premières impressions 
Évaluation :