Customer Reviews for U-Haul Moving & Storage of Bristol Plaza

1387 évaluations

2683 Durham Rd   Bristol, PA 19007

(215) 874-8250

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm

Services dans cet établissement :

Pour nous contacter

(215) 874-8250

2683 Durham Rd
Bristol, PA 19007

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm
  • Inspection gratuite du remorquage
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

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Évaluation :
1

Le client n'a pas laissé de commentaire.

Paige B.  |  Expérience générale 
Évaluation :
3

The associate tried to charge me twice for the vehicle transport and didn't look at the contract to see that I had already paid for it.

Breanna B. 
Évaluation :
1

This entire experience was awful. My box was late and no one could give me a reason why. U-Haul kept passing responsibility on to the local moving delivery company, who in turn blamed U-Haul. It ended up costing more than U-Haul originally told me it would and arranged a service I did not ask for, but canceling the moving help would have meant cancelling the entire order. I couldn't speak to any person in customer service who could help me. This was frustrating and expensive and I will not be using U-Haul again.

TRACY E. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DEBORAH H. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

MARIE H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JOSHUA A. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

julia H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

GIOVANNI A. 
Évaluation :
4

Receive the wrong size truck from what requested

SAMUEL W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Antonio D.  |  Expérience générale 
Évaluation :
5

Lucy is great very helpful

JOHN B. 
Évaluation :
1

It is the 1st time I used this location and will not go back. It was a 4 hr. rental (5pm - 9pm). The contract had the correct prices when I rented. I was told to just drop the key in the drop box when I returned and she would process it in the morning when they opened. I returned at 7pm and was walking to the drop box to put the key in it. The U-Haul lady was talking to someone by the door and said she would take the key. The next morning I received a bill with an extra 20 $for a afterhours check-in. If I had know of the hidden billing I would have adjusted my rental so it was returned before closing. Also, I normally rental from a different site. When I did the rental I was on that site but later when I looks at the text with the rental info, it was at this site. That also added over an hour onto my rental where as I could have been back before they closed. Not happy with U-Haul.

ROBERT C. 
Évaluation :
3

I made a reservation like three days before pick up time they did not have the van there didn't even know about it so they sended me to a different location 15 minutes away.When I return the van there was a discrepancy in the miles lucky me I took a picture when I picked up the van and also one when I returned ...the miles in the contract did not match with the picture at picked up time ....ended up paying extra mileage and also the gas meter it was higher when I returned the van than the one I picked up got charge for this too

VINCENTE C. 
Évaluation :
5

Great experience, pain free

KEITH G. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

JOZNEL L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael B. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

PETER L. 
Évaluation :
2

Le client n'a pas laissé de commentaire.

TIERA H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MARYANN C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ROBERT K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

John M. 
Évaluation :
3

Truck had a weird smell and did not run well at all. Staff was awesome got me in and out but the price was entirely too much for what I got. The truck didn't even go over 35 mph. I've rented from here before and never had to deal with it but this time was not good.

ROBERT L. 
Évaluation :
5

This location is much better than the nearby Langhorne location. Much cleaner facility with more staff and a better selection of vehicles for rent. There was a problematic customer that caused an excessive backup of the line which was my only complaint about this location. Our cargo van that we rented had a full tank of gas and was clean. It suited our needs perfectly. We will be using the Bristol location for our needs in the future.

MICHAEL P. 
Évaluation :
5

They were very nice, fast and helpful.

JONATHAN B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LILLIAN K. 
Évaluation :
1

Our reservation from a month ago was Moved to a new time and a new location without telling us. So we got stuck with 2 10 foot trucks instead of our Desired 26 foot. So now I had to pay double the mileage, gas, tolls and basic fees all because you guys screwed up and have away our truck without notifying us.. I SHOULD BE REFUNDED FOR 1 of the 10 foot truck costs due to your negligence.

IAN L. 
Évaluation :
1

Was charged more than originally quoted. Eventhough I replaced the gas and had it back a few hours later. Also didn't drive the previously stated miles. I said 15-20 miles. Associate charged me for 20 miles and I only drove 15. I was quoted 39 $but looked at my debit charge and I was charged 58 $. I wasn't even given an explanation as to why. I got back to the location a half hour before closing to find the door locked n three guys out front smoking weed and said the guy working wasn't there but they would let him kno I stopped by. Then I saw him walk out of the door next to uhaul as I was leaving. I would recommend people not to use this location and be weary of shady business practices such as this uhaul and the characters they hire

CHRISTOPHER S. 
Évaluation :
5

The gentleman named Jacob was outstanding. We were dealing with an emergency and on highway and he went out of his way to assist us and to expedite finding equipment for us. Thank You. Tom Bahel

THOMAS B. 
Évaluation :
2

The location was fine, but the people before me never returned the truck so I had to drive an extra two and a half hours for my truck. You shouldn't use the word guaranteed if it isn't!!!!

PAUL I. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

YURI S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JAVIER N.  |  Expérience générale 
Évaluation :
4

Na

Larry P.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JAMES R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Robert M.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Steven B. 
Évaluation :
2

My only concern was the lack of motivation of your representative. Thru the phone the ladies that helped me sounded very nice and helpful. Then when I arrive the 3 guys working where “bah” with their service. Plus I got charged for gas when I even put more that they provided me. They said I needed to talk with the owner because they didn't know how to fix it. Not really the best experience… The car was dirty but new so it wasn't that bad. Hope this review can help for the best. Hope as well the owner can respond my email about the wrong gas charge.

BEATRIZ B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CHANG K. 
Évaluation :
5

Todo muy bien

Antonio D.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JAVIER N. 
Évaluation :
4

ONLY DETRACTOR WAS MY ORDER WASN'T READY WHEN I ARRIVED! i ORDERED IT THE DAY BEFORE. i DON'T KNOW WHAT TIME i ORDERED, BUT THAT COULD HAE EXPLAINED THE REASON MY ORDER APPEARED TO BE A SURPRISE

Thomas D. 
Évaluation :
5

The truck I rented was pretty beat up. The steering was misaligned and the service tire monitor system light was lit. The staff was great. Polite and helpful, but the site needs at least one more employee because there is a wait. Not fair to them as they are busting it but can't keep up.

CHRISTOPHER G. 
Évaluation :
3

Your workers need more knowledge of how things operate and where the Ubox can go

Jerome M. 
Évaluation :
5

Luann was great very helpful. If needed will be back at Bristol location

SCOTT P. 
Évaluation :
5

The entire process (as long as actual people were involved) was wonderful. The U-Haul website user experience was awful...and I'm being kind. Whoever designed it clearly has no idea how to provide consistent....or any...information. I needed to contact support either online via Facebook or call the origin and destination U-Haul locations for information. If the website contained accurate information, perhaps you could let the U-Haul employees attend to more important things.

Joseph H. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

CHRISTOPHER B. 
Évaluation :
5

Excellent

JUAN S. 
Évaluation :
2

The mirror on the driver side kept going down couldn't see the traffic the brakes were not that good and steering wheel was kind of loose and l told him that he should take it out of Service cuz is not save to be driving it but he didn't care

EUGENIO F. 
Évaluation :
2

I reserved a uhaul on line. They did have a the size truck on the lot. I had to go to a different uhaul to get a truck. Why have online reservations at all if there is no guarantee there will be the truck available. Then I left something on the passenger seat. The guy who checked in the truck didn't see it. It wasn't until I looked everywhere at home that I thought it may be in truck. Crappy service.

CAROL K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KENNETH D. 
Évaluation :
5

Nice place.

thomas m.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

DAVID M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

hamza G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CHARLES F. 
Évaluation :
5

Excellent staff!!!

JUAN S. 
Évaluation :
5

Never had a problem staff was very polite and helpful at all times i hope I never need a storage but if I do I will surely store at this site thank you

Sandy W.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

PAUL K. 
Évaluation :
5

I received a 9' van. It was a new vehicle with only 850 miles on it. This was the best vehicle I have ever rented from U-Haul. This was extremely fuel efficient compared to any other similar van I've rented from U-Haul in the past. It was much quieter as well when traveling on highway.

JAMES S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Arthur E.  |  Expérience générale 
Évaluation :
3

Hour away from my home. Exhausting that I have to drive an hour to pick up and an hour home. local dispatch should do better. UHAUL should definately move equipment around. wont be renting again.

Bryan B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ROBERT C. 
Évaluation :
4

Thanks it was good so was the lady's be hide the desk....

LAURA E. 
Évaluation :
5

The people that work there is so helpful and they didn't waste my time.

DEANNA S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CHARLES P.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Dana A. 
Évaluation :
5

Initially I had reserved at Masefield Auto repair and upon arrival, no van and not even open!! I went to the U-Haul location on Business Route 1 in Pendell and even though they had nothing available they arranged for a van at the Durham road location. THAT was great customer service

Lance M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DONALD W. 
Évaluation :
4

The woman that helped us with our rental was very kind. The process was fairly quick compared to other uhaul locations I've been to in the past. Good amount of vehicles for rent and clean facility. I would definitly recommend this location

SHANE D. 
Évaluation :
5

This was my first time renting a storage unit. I reserved my unit online, and the online tools were very helpful for determining the correct size for me. When I went in person to the office, the staff was friendly and very helpful. I was very impressed at how clean and well-lit the storage buildings are. My unit was spotless. The security of the property is excellent. I feel very safe there. I am very happy I chose U-Haul for my storage unit

Sarah M.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Vince M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SHARON J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MARGARET K.  |  Expérience générale 
Évaluation :
5

The storage area was very clean and well lite. The bathroom spotless. The loading area provided easy access for loading and unloading. U-haul even provides platform trucks to transport items back and forth. Thank you U-haul.

GLENN A.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tsungwei M. 
Évaluation :
5

The entire process was made very easy for me --- the U-Haul representative was very thorough and very friendly. There seemed to be more trucks available at this location than other U-Haul sites and I was able to reserve a truck on line with very short notice. Merci.

RAY R. 
Évaluation :
5

Very clean, well maintained and secure storage location. Fantastic facility.

Antony O.  |  Premières impressions 
Évaluation :
4

Returning a van after hours was hell. Website did not work. Getting through to customer service was impossible. On hold for 45 minutes and finally hung up because too frustrated. The return experience was awful and made me consider whether I would rent from U-Haul again.

PETER F. 
Évaluation :
5

Jake was great and so helpful 100 % would recommend this facility

Stephanie f.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

AMBER D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CHARLES B. 
Évaluation :
3

changing a rental agreement to a week earlier when there is available equipment should not have resulted in a 300 $price gouging increase. Not at all happy with your pricing and change in rates

WILLIAM R. 
Évaluation :
5

Staff is friendly and helpful. I have had storage units with other companies. Uhaul made my experience as easy as possible. The climate control is amazing , along with all the carts available to use. The available bathroom was a plus. I really liked and appreciated the re-use section. Over all an excellent experience. If I ever need another storage unit I will go to Uhaul.

Ronette G.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DENNIS G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tyler B. 
Évaluation :
5

Location was great however I rented a 26' truck from Bensalem online a week prior. On a Monday I was told my rental had been moved to the Levittown location. The day before my pickup I was called an told that no 26' trucks where available and they only had a 20' and it is in Bristol. This caused me to have to make additional trips to complete my move which added about 20 miles of driving. Bristol's manager did credit me for the additional miles I had to drive for the pickup at there location but not for the additional miles I incurred due to the smaller truck not being able to fit all of our household goods.

Joseph M. 
Évaluation :
4

Lucy was really helpful with the trailer. She made sure that all of my concerns were taken care of as well.

Michael B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KEVIN B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

BARBARA K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

PAUL C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SHAVIALIOU A. 
Évaluation :
5

Nice and helpful customer service.

MOHAMMAD S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jennifer F. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Marie K.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CARLOS C. 
Évaluation :
5

Again, friendly efficient operation, fast turn around. Special recognition should go to a young man who turned the truck around though. I'd accidentally left 40 $in the truck. He called, set it aside for me to pick later. Above and beyond ... Good to see integrity in operation ... thanks.

FREDERICKEDMUND S. 
Évaluation :
5

Check out and return was so fast and easy. The staff was extremely helpful and friendly. This was much appreciated hecticly moving in the heat. :)

DANIELLE B. 
Évaluation :
5

Everyone was very nice and helped a lot. I will definitely go back to this location next time I need to rent a van or truck.

Eve D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JAMES G. 
Évaluation :
3

I had to go inside to get my keys which defeats the purpose of the 24/7 share option and the truck had major brake issues.

Yolanda M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

REBECCA L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ARIEL O. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Denise N. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ANGELA E. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

daryl b.  |  Expérience générale 
Évaluation :
5

Nice folks!

THOMAS M. 
Évaluation :
5

The receptionist was very nice and informative. She is very nice especially at 7am. Please keep her!

ANA S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

STACEY H. 
Évaluation :
4

The people who took care of my reservations was excellent and friendly Thanks foe making it effortless!

ANDREA S. 
Évaluation :
5

It doesn't matter if I called or stopped in everyone was polite, helpful & professional no matter what the time was. Customer service has always been on point & I've always felt my needs were as important to them as it was too me. There is one associate whose name I remember bc he helped me at least 3 diff times & his customer service has made me want to only go through that store for truck & or storage rental. Thanks

TAMMIE C.  |  Expérience générale 
Évaluation :
5

Always the best service amd clean trucks! Easy pick up and return...

LISA C. 
Évaluation :
5

Customer service from Renting the truck in the morning to returning the truck at night was excellent. you can not do anything better! :)

RITA A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Thomas C.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Marinette R. 
Évaluation :
5

Clean and secure, well maintained facility. I would highly recommend your storage facility to everyone.

TOM D.  |  Premières impressions 
Évaluation :
5

nothing good service you people have

GEORGE C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Anthony T.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

William W.  |  Premières impressions 
Évaluation :
4

Let all cashiers know that it is not what you say to a customer it is how you say it.

SHAUNA L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RUTH M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Miguel R.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ruth m.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Angelica H. 
Évaluation :
5

To start, I had a very poor experience starting with the S. 20th street Uhaul location in South Philadelphia about 2weeks ago. Customer service is very difficult to get through. On hold very lengthy times until I got a prompt to leave my # for a call back which was very helpful. I called Saturday early evening. I spoke with a customer service representative to extend my rental truck another evening. When I was talking to the representative, she was having a conversation with someone in her background. Obviously, she was working at home. She never updated the records to change the rental to the Bristol Durham Rd location or to extend the rental another day? Never taken care of.. Very sad customer service!! Mark at the Bristol Durham Rd. Was very exceptional and caring regarding my rental needs on Friday evening, I was in a last minute dismay.. When returning the recently truck to the Bristol Durham location, I was able to meet Mark in person. I wished to personally thank him for his professionalism and helping me.. Amazing works there. I would hope someone from corporate to contact me regarding my concerns and discomfort regarding the other situations. That was not exceptable.. Thank you.. Joel M. Rachlin 267-726-9838

Joel R.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

NICHOLAS M. 
Évaluation :
5

This location was amazing however the rest of our experience was horrible. Our pickup location was changed 3 times. I was told I never confirmed reservation, when I called 2 days prior to confirm pickup location. You were supposed to call me if location changed. Hours on hold trying to get information about where our truck was going to be. Was told at one point that the truck ‘might” be there when we were to pick it up. I'll never use uhaul again and will make sure everyone I know knows about this experience!!

Dawn R. 
Évaluation :
5

An idea for some profit on the bottom line..sell beverages (vending or in office) Kaitlyn in the office was professional, pleasant and helpful. Je la recommande fortement.

ROBERT R. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

GLENN A.  |  Premières impressions 
Évaluation :
5

Have more trucks on site.

N M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

DANIEL S.  |  Expérience générale 
Évaluation :
5

The staff made my experience so easy.

Audrey C.  |  Premières impressions 
Évaluation :
3

The gentleman that helped me seamed aggravated and mad I was there and when asked any questions he was very short and had an attitude when answering about any larger units outside

Sean T.  |  Premières impressions 
Évaluation :
5

Could use a few more carts to move the furniture inside but overall Excellent! Ken

Kenneth A.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

delores a.  |  Premières impressions 
Évaluation :
2

I had reserved 2 furniture dollies. They had none. I had also reserved a 15 ft truck. They called me the day before my reservation to inform me that they might not have a 15 ft truck available, and asked me if I would take a 10 ft truck instead. I told them no, because I needed a 15 ft truck. Thankfully they had a 15 ft available when I went to pick it up. Otherwise I would not have been able to move all my mom's stuff who had just passed away from Covid. The 15 ft truck was packed to the door. That really upset me. They indicated in a text that I had made a "Last minute reservation," which was untrue. I had made my reservation a week before. While I was at the same location later that evening putting my mother's stuff in the storage bin I had also rented from them, I stepped on a long yellow metal horizontal pole they had that is intended to keep the dollies from going into the parking lot. It had been raining and it was wet. I stepped on it not thinking about it with items in my hands, and fell face first onto the concrete a step below. It shook me up. I couldn't get up for a few minutes. It hurt really bad. I bled from my face. I now have a black eye with scrapes all over my face. I also have two severely bruised knees that also bled. The yellow metal beam should have rough grips on them. They should not be so slippery. There was also orange cones blocking off part of the entrance to the storage bins with tape on them blocking part of the entrance, which was why I took the route I did, and ended up falling and really severely injured. I did not go to the hospital however because I was on a time limit. I had to have all of my mom's belongings out of her apt before the next day, or I definitely would have. The fall I took is on their security cameras I'm sure.

Amy N.  |  Premières impressions 
Évaluation :
5

I was satisfied with the first month free storage.

Joshua L.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Matthew C.  |  Premières impressions 
Évaluation :
5

All was great

Jennifer B.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Stacie F.  |  Premières impressions 
Évaluation :
5

Perfect

Sean P.  |  Expérience générale 
Évaluation :
4

Pricing is a bit sleep, but otherwise the facility is convenient and Staff is friendly and cordial.

Nelson P.  |  Premières impressions 
Évaluation :
5

Awesome

Luis O.  |  Premières impressions 
Évaluation :
5

The first time I came to excess my unit the door wouldn't open. My card was denied. I tried 3 times but no luck so I went home frustrated. Little did I know that you had to scan both boxes on either side of the door. Not sure if I was told , or if I simply forgot. But now I know.

Alma C.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kelly S.  |  Online Move In 
Évaluation :
5

Staff was very helpful and always there for you. GM was very well informed. Je referais appel à lui.

Mary M.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JAVIER N.  |  Premières impressions 
Évaluation :
3

Not enough carts in the storage areas. Also staff is great except they are always short handed and customers have to wait very long times for help. Perfect example I rented a trailer online and checked in online it still took 35-45 mins to get the trailer.

Gregory T.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MARGARET K.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Miriah M.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Renee S.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Margaret K.  |  Expérience générale 
Évaluation :
2

No clear direction on moving in. Where to go or what to do. Was given locker #, code (not needed apparently) and told lock was in unit. That was it. Went to locker and saw a small tag on it that it was ready for user. Thought okay, cut it off and an alarm went off like we did something wrong. Nobody around to help or explain so just went about business. Alarm did go off so hoping everything was fine. Also directions on where to park are nonexistent on premises. I found my locker # on map easily but when you pull into complex there is a wrong way sign where you think you are to go to get behind building. So I keep driving to the end where I think it is going to dead end but realize I can actually get behind the building that way. Then when leaving I attempt to go out the way I thought I couldn't get in at (assuming 1 way, but again no signage) and then I see the do not enter sign is also facing the other way. Are you not supposed to enter or exit at the top of the complex? Only go in and out at the end of the complex? Very confusing. Need signage, need directions on what to do on day 1 to get into unit.

Michelle C.  |  Online Move In 
Évaluation :
5

Management and staff are friendly and helpful! I will definitely be referring to friends and family!

anthony p.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Theresa J.  |  Expérience générale 
Évaluation :
5

Very nice customer service, thank you.

STEPHANIE T.  |  Premières impressions 
Évaluation :
5

The staff was very helpful. The truck was a great help for me. I'm a senior and it was easy to drive. The ramp to the building was perfect and Kaitlin mapped out where the storage unit was located and I didn't get lost. Merci.

Evelyn P.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jessica C.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Samtha T.  |  Online Move In 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Margaret K.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kevin K.  |  Premières impressions 
Évaluation :
5

The storage facility was clean, accessible and secure. In addition, the staff very helpful and courteous. I appreciated my experience and made a good decision in choosing this location for my storage needs.

Michael I.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Brenda O.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Bonnie t.  |  Expérience générale 
Évaluation :
1

My unit was broken into by a homeless person living in the unit next to mine. Almost all of my belongings were stolen. There were many things if sentimental value in the unit along with about 4 000 $. Of items. A police was filed . The told us that they were called on other occasions to evict the women. U-Haul has pretty much told me that they are not liable or willing to help and I need to deal with the police. This is unacceptable for a company as large as U-Haul. Which is why I chose them in the first place. Obviously that decision was of no value. I can not replace the sentimental items ever but I should compensated for my other valuables which I don't have the funds to replace. U-Haul should be accountable for who has access to the storage buildings. Especially since they knew that a homeless individual was living in there!

Janet A.  |  Expérience générale 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Melyni W.  |  Expérience générale 
Évaluation :
1

My items were damaged while inside my uhual unit TWICE! This storage is dirty; there's mice and bugs here. There were mice droppings and countless other damages to my items. Even staff members stated how they don't know clean this facility properly which is why there's bugs and mice inside of the units. DISGUSTING! The managers were absolutely NO HELP what so ever. I would rate this place a zero stars if I could. I'm never renting here again and I'll be sure to NEVER recommend this location to anyone.

BRITTANY R.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kenneth H.  |  Expérience générale 
Évaluation :
5

Appreciated the fact that Paul did not try to rush through the rental process. Asked if I had any questions and answered any that I had. Friendly and efficient. Merci

Ruby M.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

James R.  |  Expérience générale 
Évaluation :
3

The garage door was broken all summer making it difficult to move items in and out. They rarely answered the phone at the front desk or the intercom. And to boot, someone moved in recently who has items that contain extremely foul odors forcing us to move our items out. There is constantly trash and discarded items sitting all around the building. All in all, disappointing experience.

Ryan G.  |  Expérience générale 
Évaluation :
5

Very clean and helpful service. The owner obviously cares about the business

Donna B.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Kim B.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

David S.  |  Expérience générale 
Évaluation :
2

I was promised 1 month free and was charged for it. And there was a roof leak and got on my dining room chairs

MICHAEL C.  |  Expérience générale 
Évaluation :
5

Manager is a great asset to your company. I go to this location because she us helpful, friendly and trustworthy.

tara s.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sandra E.  |  Expérience générale 
Évaluation :
5

Easy process great people. Thank you!

Nick E.  |  Premières impressions 
Évaluation :
1

Cleaned out all my units before the time and still receiving bills and late notices. Contact the manager twice, with no solution.

Tysheika J.  |  Expérience générale 
Évaluation :
5

Friendly and helpful staff!!!

Sandra E.  |  Premières impressions 
Évaluation :
5

This location has got to be one of the nicest storage facilities I have ever visited. The entire facility feels like it is brand-new and well maintained. The indoor parking for the storage unit is a nice plus. The climate controlled zone was nice and cool even on a hot summer day. Katie was extremely helpful during the move-in process and made sure everything was in order with my automatic payments. I would definitely recommend this site to a friend!

Benjamin W.  |  Premières impressions 
Évaluation :
3

I was told I could access my stuff 24 hours a day. This is not true. My unit will not let me access early morning.

Rowland W.  |  Premières impressions 
Évaluation :
5

Employee, Mr. Vincent Brown, was especially helpful with my transaction despite computer problems the store seemed to be having. He's very pleasant and didn't hesitate to answer all of my questions thoroughly, patiently and respectfully, even going so far as to walk over to the security cameras to point things out to me. Very helpful.

Francis M.  |  Premières impressions 
Évaluation :
5

There wonderful caring understandable company girls helped me with my crises I had coronia virus for 42 painful days hospitalized for 12 days quartined for the remainder yes I’d recommend this location

RONALD M.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

William `.  |  Premières impressions 
Évaluation :
5

This storage facility is a first class facility and the staff were very helpful.

Robert M.  |  Premières impressions 
Évaluation :
4

CUSTOMER SVC WAS VERY PLEASANT AND I WOULD RECOMMEND ANY OF MY FAMILY AND FRIENDS TO STORAGE WITH YOU.

amanda m.  |  Premières impressions 
Évaluation :
2

The manager was not pleasant I wanted an affordable unit that I could pay for get this 169,00 $ a month . Renter Stay away .

sherry a.  |  Premières impressions 
Évaluation :
5

Lisa was excellent!! She was professional and very helpful!!

Stephanie T.  |  Premières impressions 
Évaluation :
5

Staff and service was exceptional! Very clean process!

Dawn T.  |  Premières impressions 
Évaluation :
5

Excellent service from Mike! Wonderful to work with. You won't be disappointed.

Kelly C.  |  Premières impressions 
Non les évaluations ont été soumises pour cet établissement.

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