Évaluations des clients U-Haul Moving & Storage of Bristol

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Témoignages des clients récents de U-Haul Moving & Storage of Bristol

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Donald G.
Évaluation :

I hate to write bad reviews, but I feel compelled to express my concerns about this visit. First off no one was visibly in a UHAUL uniform other than being behind the counter I wasn't sure who worked at this location no logo hat, no logo shirt or coat, and no visible name tags. Although I didn't have a reservation there were clearly plenty of trailers that I wanted to rent. No one spoke to me while I waited for service, I had to approach the employee at the counter to then be told he would be right with me. In the middle of our transaction the employee abruptly left without a word to me (I can only assume it was to get the equipment I'd number). I was handed several pieces of paper that were lose no staple or contract holder and told to follow him in the golf cart. I then had to instruct the employee to cross the safety chains when hooking up the trailer for safety. I also had to ask if the green sticker were in place of the usual X stickers for damage or should we not damage on contact, he never answered just shrugged it off. I said well this trailer is well used and I wouldn't expect any issues with more damage. Upon returning there were no clear return lanes just the same four trucks in front of a stop sign from when I rented some five hours before and 5 trucks pulled parallel to the door so no one could have a clear view of the front door I assume that's why the employees sitting behind the counter didn't approach me as the sign instructed I wait with the equipment. After waiting twenty some minutes I did a self return on my phone and left the trailer in the the drive lane to show some displeasure with the lack of customer focus and lack of concern from the employees at this location. If I need equipment I will try a neighborhood dealer or drive to the Johnson City center where I have received quality service before.

Joe P. | Expérience générale |
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Le client n'a pas laissé de commentaire.

SAMANTHARAINE M. | Online Move In |
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Le client n'a pas laissé de commentaire.

George G.
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The employees were very great to work with. Thanks to all.

John M. | Expérience générale |
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Le client n'a pas laissé de commentaire.

GEORGE D.
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Le client n'a pas laissé de commentaire.

LARRYWAYNE T.
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Na

Darin A.
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Le client n'a pas laissé de commentaire.

Rhonda L.
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The back of the truck was not cleaned and was full of cockroaches. I had to do a emergency swap with the Kingsport location. I was paying 3 people $25.00 a hour ro assst me in moving my things. I lost over a hour in the moving process and had to pay the people to just stand around until I went and did the exchange. I was very upset! I will never use this company again.

Tiffany B.
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We reserved our truck and appliance dolly in advance, but when we went to pick it up nothing was ready and they didn't even have an appliance dolly in the store. The two girls in the shop had no idea where the keys to the trucks were. After 2 hours in the store they finally let us know that there was an appliance dolly at another store 30 minutes out of our way and that we had to go get it if we wanted it. Do not allow in advance reservations if your store is not capable of preparing or even stocking for orders.

Amy I.
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There was roaches in our U-Haul. Now we've found FOUR in the new home we just moved into. I've got pictures but you guys don't provide a place for those. Absolutely uncalled for.

Michael S.
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Le client n'a pas laissé de commentaire.

Raylan T.
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Quick drop off with the staff checked the truck over while I was there. He (can't remember name) was very friendly and professional

Tery W.
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Le client n'a pas laissé de commentaire.

Barry W.
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Le client n'a pas laissé de commentaire.

PAULDEAN B.
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Le client n'a pas laissé de commentaire.

Cynthia M.
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Le client n'a pas laissé de commentaire.

Stephanie C.
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Great experience! Gabby and the man hooking up our trailer were very friendly and nice! This was our first experience renting anything like this and they made it easy and will definitely go back to this location!

Carson R.
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Le client n'a pas laissé de commentaire.

Robin W.
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Le client n'a pas laissé de commentaire.

Melanie R.
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Le client n'a pas laissé de commentaire.

James W.
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Le client n'a pas laissé de commentaire.

Lydia G.
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Workers need to wear masks and take basic precautions against COVID 19.

Larry S.
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Le client n'a pas laissé de commentaire.

Juan S.
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Le client n'a pas laissé de commentaire.

Annie A.
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Le client n'a pas laissé de commentaire.

Betty G.
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everything looks good to me

Geneva L.
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Add another frontline person to avoid long waits

RICHARD P.
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Le client n'a pas laissé de commentaire.

Daniel C.
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The windows inside was in bad shape dirty can't see need to be cleaned. The Seat needs be longer it hard on tall person I am 6' tall .. Yes need to be power windows , power mirrors it's hard to just a Mirrors if you're by yourself . The lady wait on me and my wife was great person I think her name was Mandy she was awesome

Amanda L.
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Provide better customer service..keep facilities and equipment in better shape..make pricing more reasonable..i shouldn't have to pay more for 24 hour access to be able to get to my own stuff..i was a customer for 2 years but moved to the new storage facility next door to this location in Bristol, Tn..i was paying 114.95 for a 10×10 and now I'm paying 84.95 with free 24 hr access..

Richard M.
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Le client n'a pas laissé de commentaire.

Martha W.
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Le client n'a pas laissé de commentaire.

Normand T. | Premières impressions |
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Courteous and professional staff that actually made the experience enjoyable!

Douglas B.
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Le client n'a pas laissé de commentaire.

Jessica G.
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Le client n'a pas laissé de commentaire.

Pat M.
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We really appreciated your staff. I love it when they are able to talk local news and personal things and still get a professional job done! It really makes you feel at ease when they treat you like a friend but still remain so businesslike. Thank you!

Connie D.
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Using the truck was a great benefit to moving items to charities!

Donald B. | Expérience générale |
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Le client n'a pas laissé de commentaire.

George G.
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When a person makes a reservation be sure the equipment is ready. I had a reservation and the wheel was bad. Sent to Kingsport the tongue was bent luckily Norton had one. I had to drive a hundred and twenty miles to get a trailer I had reservation for in Bristol. The thing it was almost closing time on Sunday. Better luck next time.

Wendy W.
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Excellent service

April G.
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The Man at the counter was extremely nice and we could not have had better service

DEBORAHHAWKINS A.
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Le client n'a pas laissé de commentaire.

CHARLES G.
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Le client n'a pas laissé de commentaire.

Oble M.
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Le client n'a pas laissé de commentaire.

Marcus G.
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William was helpful and the equipment was great. Thank you!

KATHLEEN W.
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Le client n'a pas laissé de commentaire.

Jason H.
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Le client n'a pas laissé de commentaire.

Colleen N.
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Le client n'a pas laissé de commentaire.

Christina F.
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Great customer service and nice facility

tom S.
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Le client n'a pas laissé de commentaire.

Tom Q.
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Again as with the agents at the sending, the two agents at the ending/receiving were proficient and fun to work with and helpful.

Joshua J.
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Le client n'a pas laissé de commentaire.

Keri H.
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Le client n'a pas laissé de commentaire.

jasmin R.
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Le client n'a pas laissé de commentaire.

David S.
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They processed a charge for extra time to my card and never told me there was going to be a charge. Scum bag rip off technique for what appears to be 2 hr time difference based on receipt. Again, never told me there would be a charge and all this after uhaul gave me a rebate to drive it to bristol instead of my preferred drop off location in Abingdon. Really lame a sneaky way to rip people off.

Alan Z.
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Le client n'a pas laissé de commentaire.

Stephan B.
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Location was changed on my pickup but I was not notified. We arrived at the original location only to find out something had been altered with our order. I didn't receive a phone call about it or an email. I actually got an email the evening before confirming the original location and guarantee for 7:30am. This put me behind at least 2 hours on moving day because I had to leave Blountille and go to Bristol for the truck, then back to the house. Very inconvenient.

JASON T.
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One of the associates was vaping inside. This was annoying.

Britt G.
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nothing really everything went just about perfect

Ruffin W.
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Le client n'a pas laissé de commentaire.

George G.
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Keep doing a great job

Hylan J.
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Staff very courteous and personable both times

Wendy W.
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Le client n'a pas laissé de commentaire.

Gary G.
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Great service

Andrew B.
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Le client n'a pas laissé de commentaire.

RICHARD N.
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Management was excellent. They work with you to get what u need.

Shannon C.
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everything was great

Cathy D.
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The staff were really good even though they had recently moved, and the U Hail website address sent me to a empty building. Luckily I was able to see they were really close in a much larger building.

Rose M. | Premières impressions |
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Very friendly experience! Thank you

Cindy G.
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Le client n'a pas laissé de commentaire.

Charles C.
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Le client n'a pas laissé de commentaire.

Kelly G.
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Le client n'a pas laissé de commentaire.

Michelle lee H.
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Le client n'a pas laissé de commentaire.

PAMELA B. | Premières impressions |
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Le client n'a pas laissé de commentaire.

Vernon C.
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Le client n'a pas laissé de commentaire.

Donita L.
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As far as I'm concerned, anytime a customer needs a Uhaul it's a stressful day. Stacy went above and beyond to make my experience easier and ultimately a better day all around. She was diligent and solved my issues after two other employees sent me down the road to fix. Because of her, I will continue to rent here anytime I need anything all because of her. AWESOME customer service! Y'all better hang on to this employee.

canan L.
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Le client n'a pas laissé de commentaire.

Tammy L.
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Le client n'a pas laissé de commentaire.

William G.
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Le client n'a pas laissé de commentaire.

CRYSTAL M.
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Staff were helpful and kind. Large selection of rentals to choose from.

Marion B.
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Le client n'a pas laissé de commentaire.

Sherri T.
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Nothing , clean trailer and friendly employees

Diane B.
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Great customer service

Sara N.
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Le client n'a pas laissé de commentaire.

Andrew B.
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Don't charge a customer for an appliance dolly then not give them one. A regular dolly was in the truck, but again, couldn't be used due to the wing but being so rusted. So be more customer service conscious and don't charge for a appliance dolly. Still got charged with one on my final bill still after not receiving one.

Don D.
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Already the best you can be. Special thanks to Mandy!

Cristin R.
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Great service!

william A.
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took way to long to be helped checking in

LAURAJEAN R.
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The truck ran awful, we had to end up parking it less than 2 miles from where we loaded it. The customer service reps didn't seem to really care and apparently neither does the company as i filled out a contact form and have not heard anything back from them either. Next time i have to move ANYTHING i will pay more and go with someone else.....DO NOT RENT FROM UHAUL!!!

Stanley S.
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Very helpful and friendly

THOMAS L.
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New local business off to a great start in a nice location

THOMASJAY P.
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Fast hook-up and drop off. No issues at all. Will be back!

HUBERT L.
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Le client n'a pas laissé de commentaire.

Justin W.
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Le client n'a pas laissé de commentaire.

Connie F.
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I ordered, online, two bundles of moving blankets to use during the move, and one bundle was provided. Everything else was perfect.

MICHAEL H.
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Le client n'a pas laissé de commentaire.

JAMES S.
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Le client n'a pas laissé de commentaire.

JOHNNYRAY H.
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Excellent customer service

William A.
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Le client n'a pas laissé de commentaire.

TYLER P.
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william was great

Preston T.
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Le client n'a pas laissé de commentaire.

GARY H.
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Le client n'a pas laissé de commentaire.

Randy C.
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Le client n'a pas laissé de commentaire.

Brittni S.
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The truck was clean, however it drove terrible. The check in process to pick up the rental(done by mobile) took 30 minutes, and I was still required to return the rental at the same time cutting my total time using the rental. The staff at the store was very friendly. Would not recommend using the online pickup service, it's too long and the rep that handled the pickup was not friendly. Would recommend seeing someone inside your local store for any rental needs.

BRIAN C.
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Le client n'a pas laissé de commentaire.

Roger L.
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excelente

Non reviews have been submitted for this location.

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