Customer Reviews for U-Haul Moving & Storage of Bristol

917 évaluations

2854 W State St   Bristol, TN 37620

(423) 217-4642

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm

Services dans cet établissement :

Pour nous contacter

(423) 217-4642

2854 W State St
Bristol, TN 37620

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm
  • Inspection gratuite du remorquage
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

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Évaluation :
4

Le client n'a pas laissé de commentaire.

Bartley B. 
Évaluation :
5

Nothing needs to be improved. We found service to be absolutely perfect from pickup through delivery through pick up of the empty U-Box container. Congratulations to all involved with the transportation of our goods.

Greg F. 
Évaluation :
5

Complete opposite of the pickup location. We've done business with this location several times and will continue to do so anytime we need moving aids.

Kayren F. 
Évaluation :
4

The truck was clean. But the wheels need alignment and you need to check the suspension. I've driven many different sizes of moving trucks but this was the first time I've driven where I felt as if I needed spinal surgery just from the drive. It made unloading extremely painful and slow. And I was already 2 days behind schedule. On top of that, I was led to believe that the mileage would be between 12-15 mpg and it was less than 10. With gas prices, that's quite a bit of expense which we weren't prepared for.

Keith J. 
Évaluation :
3

trailer was dirty ! trash & grass ... i asked it be cleaned was promised it would be he removed 1 piece of trash *I cleaned the grass out when I dropped it off in Fla UHAULin general is a PITA ! TOO MANY E MAILS ... SURVEYS ... ETC ***DONT BUY THEIR INS.*** THEIR OWN *INS CO. REPWEST WILL DENY ANY CLAIM W/ ANY CHANCE TO HAVE IT REVIEWED !

Lou O.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Charles C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jacqueline H. 
Évaluation :
4

trialer was full of trash & grass clippings ... asked it be cleaned before use he grabbed the packaging & assured it would be was still full of grass when picked up

Lou O. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Heather A.  |  Premières impressions 
Évaluation :
5

I reserved a cargo van online and the process was easy, quick, and accurate. The pickup and drop-off was hassle-free. Good job, U-Haul!

John G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Thallison D. 
Évaluation :
5

offer unlimited localo rental miles lol but all was great thank you all

Timothy N. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Penny M. 
Évaluation :
5

Easy transaction!

Kenny T. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Cherith A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Morgan N. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Donald E. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ashley V. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Terry Sue G. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

James W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Brandon B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Wayne E. 
Évaluation :
1

I never had, not even one roach in my house and I go to check my storage unit and now my things are infested with roaches. This facility is clearly doing nothing for cleanliness and infestation. Also, I have access codes but every time I access my unit, alarms go off and I am unclear as to why this is?

Moriah M.  |  Online Move In 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Christopher M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Autumn T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

THOMAS B. 
Évaluation :
5

Great workers

GEORGE G. 
Évaluation :
2

Didn't have my reservation there, wasn't offered any discount for it

Travis D. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Tom M. 
Évaluation :
5

No brake fluid in reservoir.

Rob G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Thomas W. 
Évaluation :
5

I appreciate all the help and service from this location. They made this moving transaction a smooth transition. In what looked like a rough ordeal with moving, these guys were the healing balm that made everything better. Great Job!

jerry A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Gary M. 
Évaluation :
5

The counter space is not conducive to stepping up to receive service - way WAY too cramped by product hanging dividers.

TERRY M. 
Évaluation :
5

No issues at all—great experience.

James M. 
Évaluation :
5

Keep up the great work awesome service but I'd love to see an unlimited miles package plan for pickup trucks

Timothy N. 
Évaluation :
4

Great service and staff

Andrew B. 
Évaluation :
2

Agent pulled a bate and switch on me and changed my drop off location. Agent could not find loading carts.

Troy C. 
Évaluation :
4

I dropped off after hours, so I did not deal with any employees. The parking lot was well marked, and the return process was easy

Jolene L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Geraldine B.  |  Expérience générale 
Évaluation :
5

Great staff. Friendly and efficient.

WILLIAM B. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

David U. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Holly W.  |  Expérience générale 
Évaluation :
5

You guy's are #1

Michael S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LARRY B.  |  Premières impressions 
Évaluation :
5

Personnel amical.

ron G. 
Évaluation :
5

The trailer leaks. The rain was pretty hard on the way, so a lot of my stuff was wet, got damaged. Facilities and staff members were all good but the trailer itself was not good.

Tim X. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Maurice C. 
Évaluation :
1

Rental mileage was 9 miles. I dropped it off and returned the keys inside. I was charged $10,5 for 2 gallons of gas. I replied back to the provided email address 774075_GM@uhaul.com, and attached the receipt for 2 gallons of gas I purchased just prior to the return at the gas station right up the street. My emails were ignored.

Michael M. 
Évaluation :
3

bought insurance last time ... had an incident resulting in injury & damages on the property YOUR ins co denied my claim go figure thats what we have lawyers for !

Lou O. 
Évaluation :
5

Rien

Jesse M. 
Évaluation :
5

Excellent service à la clientèle

gary G. 
Évaluation :
1

We booked a 15 foot truck and when we went to pick it up they didn't have it for us we had to get 29 foot that was to big for us..our reservation was all messed up..I will not go back to the place again..drop off was a horrible place no where to park the big truck and had to walk across a busy street to turn in key..so disappointing...

Rayetta S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

John T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michelle E. 
Évaluation :
5

id love to see one set price including rental so many miles and insurance like in a package deal, but i loved it and will rent again . thank you returned early around 12:45 pm

Timothy N. 
Évaluation :
4

The original trailer that was hooked up to my truck was full of stuff. A pallett, 2 scrub pads for a concrete finisher and puddles of dry concrete. The guy found me another trailer to take that was in better shape. Took an extra 20 minutes of my time. But no other issues. He was very apologetic.

Chad M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

jeffery C.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Corey W. 
Évaluation :
5

Joel is a pleasure to work with. The transition was simple.

Gary M.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Gary M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Gregory O.  |  Expérience générale 
Évaluation :
5

very effecient customer service

jim H. 
Évaluation :
5

Return process could not have been more simple. At the end of a long day that was appreciated

Matt B. 
Évaluation :
5

Super people

Tim J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Scott V. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

GEORGE G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

mike V. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

James H. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Kristie R.  |  Expérience générale 
Évaluation :
3

Le client n'a pas laissé de commentaire.

William D. 
Évaluation :
1

When I first tried to get my unit there was nobody there that knew how to rent me the unit at 10am. After I got my stuff out after a month I had roaches all in my clothes. Bad service and not clean.

TRAVISAUSTIN F.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Douglas S. 
Évaluation :
4

The staff here were very professional. Joel the manager was nice and listened to my complaints and said he would be talking to the manager in Spring Texas about my concerns.

Brian H. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Chris L. 
Évaluation :
1

Trailer was dirty. It had grass and bark inside. I had to clean it so my contents would stay clean. When I return it, they charge me for a cleaning fee.

Connor F. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

David G. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

William B.  |  Premières impressions 
Évaluation :
4

Nothing. Keep up the way your business is run at this location. Always had a great experience from this business.

Carl H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

James C. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Brittney H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Hershel C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kristie R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Siri D. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Michael O. 
Évaluation :
5

The U-Haul mobile app didn't work for pick-up or drop-off. It failed to upload pictures for both and would not allow me to continue with 24/7 drop-off. Other than that, this location is great.

Andrew F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

charles A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Joe S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jessica L.  |  Expérience générale 
Évaluation :
3

The security system card reader for the entrance to my area of storage was not working well and I could not access directly requiring assistance from the office. The card would read in the office but not at the door. Also, I reserved a 10 X 20 unit online but when I got there they said they did not even HAVE 10 X 20 units. The do have 10 X 15 but none were available so I had to rent two 10 X 10 units.

Sandra W.  |  Premières impressions 
Évaluation :
5

The gentleman Giles that's very nice I worked with me through every issue that I had I would definitely recommend U-Haul to anyone as long as he is working along with Mark and Sean also they all went above and beyond to make sure that my needs were taking care of

Saprina J.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Kim H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Christian M.  |  Premières impressions 
Évaluation :
4

I had no problems but there was another woman that kept setting off the alarm while I was inside. There was also some sort of box that said "poison" in the unit I was renting. Hope you do not have a rodent problem.

Chris L.  |  Premières impressions 
Évaluation :
3

Only problem was that I made a reservation online and get to the store for pickup and I am told a RESERVATION on line or through calling uhaul does NOT guarantee they will have a truck for you. Myself and another couple who drove an hour to get here both were not happy. By only luck a truck came in an hour later and we got it. Then another came in the size they needed. The guy in the office was the only one there training 2 others but he was amazing even though it was stressful.

William F. 
Évaluation :
1

I selected Uhaul storage solely because of the first month free. when arriving at the Bristol location, they had no record of my online check in and then they charged me for the first month. This is deceiving marketing and fraudulent. Website says first month is free with one way truck or trailer rental. I will not be staying more than this month.

Connor F.  |  Online Move In 
Évaluation :
5

Very friendly staff. Check in was quick and easy. Our truck was ready and waiting for us outside.

Jill S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

GEORGE G. 
Évaluation :
1

My original truck wasn't there so they changed trucks. Then the mileage was wrong and they said they would fix it in the computer but they didn't. So I had to pay almost $20 extra for that. Then I put $30 in gas and I only drive 10 miles and they said I didn't put enough gas in. So i was charged more for that. it was an awful experience. I've always used U Haul for everything but not any more. I'll never use you guys again.

Angela C. 
Évaluation :
4

There was an issue with the drivers side door not closing unless the window was opened a bit. The tires were bad, had problems backing up on a non-paved surface. Sounded like it needs struts.

Kathleen W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

James L. 
Évaluation :
5

Great prices on units and shipping supplies. They also provide flat dollies to move your things inside. Je les recommande fortement. 

Sharon M.  |  Premières impressions 
Évaluation :
3

Uhaul rented me a box truck from one location and after I paid 4 minutes before I was supposed to pick it up in one city they called and said they didn't have one there and I had to drive 25 miles out of my way to pick it up in another city adding at least 50 miles to my trip without offering any concessions on pricing. Felt like the bait and switch considering I had already given card information. Not happy with this experience or your companies attempts at automating everything in the clunky website app that makes it more of a difficult process for customers. Also given the truck with 1/4 a tank of fuel so my day was delayed hours due to uhaul selling me a truck in one location and then making me go to another location. To get it only to have to drive directly to a gas station to take more of my time to fill it up.

Luther B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

teresa t.  |  Premières impressions 
Évaluation :
3

Inside of the vehicle was not clean enough and had a terrible smell. Also I was charged another $20 for not "verifying" that I returned the vehicle. My husband had already put the keys in the drop box before we realized we had to take a picture of the odometer and gas gage upon returning it so I was unable to do that without the keys. Was not told that I would be charged $20 for that. Ridiculous how uhaul attached fees to everything.

Cantrena S. 
Évaluation :
3

There were several problems that ultimately did get resolved. We had an issue picking up the truck at the scheduled time and had to wait until the next morning when the store was open (even though the store offered 24/7 pick up/drop off) and we were billed for longer than we had the truck, but both issues ultimately got resolved.

Dylan S. 
Évaluation :
5

Everything was good and the people was awesome real fast experience

Ronnie M. 
Évaluation :
4

A little quicker service.

Clifford R. 
Évaluation :
3

The truck did not have cruise control . The truck had a weird harmonic noise around 58 miles per hour . This coupled w no cruise control made my 300 mile trip yesterday miserable .

STEVEANDERSON C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DANA R. 
Évaluation :
5

I had to sweep broken glass out of the back of the Uhaul from the previous customer. Other than that, everything was great. I did mention that to the representative that was cleaning the returned equipment.

JULIA N. 
Évaluation :
5

Well I went online and fill out all information. When I went to store he wanted to redo what was done then charged more and wouldn't take my Apple Card number on ph wanted a card. Ended taking it after I explained but next time I'll just go to store and not put my information on line just make me fill like I given my information on false site.

Tim B. 
Évaluation :
5

When I picked up the truck I was working with the representative and the phone rang. The store manager was standing directly next to him as we were talking and he did not answer the phone. The representative answered the phone and politely asked the person on the other end to hold. He then went outside and found the assistant managers who was working on moving some vehicles to come in and take the phone call. Overall a great experience, just really odd that the manager could not answer the phone.

Charles C. 
Évaluation :
5

All was good for the price of the move. Easy location for drop off.

Devyon W. 
Évaluation :
2

The truck that I was given had a very bad odor inside the cab and was very dirty. I submitted the pictures before I started driving it as well but no one ever addressed these issues. The odor was so bad, it would make you sick.

William K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Hope C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MARK D. 
Évaluation :
3

Check the mechanical and cleanliness aspects of your equipment before it leaves the lot and definitely well before the reservation time.

Leigh H. 
Évaluation :
5

Employees were very helpful and kind. I actually had to change my rental vehicle to a van and it didnt take them 5 minutes to do. Much appreciated.

Patrick D. 
Évaluation :
5

I like because the storage building are on the inside. She was very helpful. Merci

Donna C.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

James C.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kristie R.  |  Premières impressions 
Évaluation :
4

Need more carts on hand

TIERNAN L.  |  Premières impressions 
Évaluation :
1

The staff lies, no one is on the same page, I got treated like an inconvenience, and they are money-motivated. They do not care as long as they get their money.

Jacob T.  |  Expérience générale 
Évaluation :
5

Great service, great location

Kent P.  |  Expérience générale 
Évaluation :
5

Everyone one from Florida to Virginia was very nice, helpful and made this whole process so much easier for me. There was a little snag but it was taken care of without a problem. Thank you so much,

Kristine V.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Brenda B.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Andrew G.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Joe P.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Stephanie k.  |  Premières impressions 
Évaluation :
5

The staff members here were more than helpful. You guys are great! Im glad I chose UHaul for my storage needs. Thanks for going above and beyond!

stephanie k.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SANDRA S.  |  Expérience générale 
Évaluation :
5

Arrived at the building for the first time, the automatic doors opened and I walked right in. Went to my unit, opened the door and activated the alarm. Instructions need to emphasize "FOLLOW THESE STEPS OR ELSE" for a better first-time move-in experience. The alarm works great!

Jared S.  |  Online Move In 
Évaluation :
5

Le client n'a pas laissé de commentaire.

PAMELA C.  |  Premières impressions 
Évaluation :
5

U haul has great deal

larry g.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

william g.  |  Expérience générale 
Évaluation :
5

There was a slight mixup with my contract. Joel and his team made it right. Even gifted me with a FREE month and a FREE lock. Thanks UHaul!

Christopher W.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Stacy P.  |  Premières impressions 
Évaluation :
4

Don't know who the lady behind the desk is or what her title is, but she completely ignored me. I stood there for at least ten minutes before the two younger guys called me over to their desk. There was a mistake with my reservations but the manager Joel made it right.

Christopher W.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Kathy S.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

James C.  |  Premières impressions 
Évaluation :
4

Easy and great location. Prior to my move in I found broken glass in the unit

Brenda B.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

cathy w.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

GUSTAVO P.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mackenzie D.  |  Premières impressions 
Évaluation :
5

The older gentleman that met me in the parking lot and hung with me throughout the process was excellent? The younger worker at the desk was fast asleep when we approached the desk and had to be woken by the gentleman helping me. The younger man was also very slow in processing requests. He also could not find the size we needed and we settled for a smaller one. When we went to unload, we noticed an empty one of the size we needed. The older gentleman then took over our order as the other man was with a customer. He found the one we had seen was empty and confirmed it was open and rented it to us.

Kevin D.  |  Premières impressions 
Évaluation :
3

No one explained the access card to us so we have been locked out of the storage unit! This was our first time using a Uhaul storage so had no idea we'd get locked out. Staff could have explained it instead of just handing me the card with no instructions. Access hours are suppose to be 24hrs but access stops at 10pm. Not happy about that either

BRANDY H.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Karen H.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Brooke B.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Callie S.  |  Premières impressions 
Évaluation :
4

Very helpful friendly staff

Diane W.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Thomas C.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JOHNMICHEAL M.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sally Joe L.  |  Premières impressions 
Évaluation :
5

Most convenient way to move I've ever experienced.

Chance E.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Joel G.  |  Online Move In 
Évaluation :
3

Only issue i had was with insects! Came out with roaches! Notified them several times throughout the months of storage that hallways and units had roaches.

Susan W.  |  Expérience générale 
Évaluation :
3

The power door has been broken for months and hasn’t been repaired

Nona S.  |  Expérience générale 
Évaluation :
2

The employees are great and do anything to make moving and storing easier. The facility itself had trash at the doors and hallway. Had a urine smell. Bathroom dirty.

Michelle L.  |  Premières impressions 
Évaluation :
5

No problems whatsoever.

TERRY B.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Melanie D.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Melanie D.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jerry A.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Terry J B.  |  Premières impressions 
Évaluation :
5

I have never had a sale person make me feel so comfortable he was caring as well i would send everyone i know to this location

Tiffany S.  |  Premières impressions 
Évaluation :
3

Units are expensive for the area. Automatic doors at front entrance need repairs.

Andrew f.  |  Expérience générale 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Don G.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Janet H.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Joseph L.  |  Expérience générale 
Évaluation :
5

The staff was very helpful working with me to make sure I was taken care of.

Chris R.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Leslie J.  |  Expérience générale 
Évaluation :
5

Great staff and helpful

Richard B.  |  Premières impressions 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Stephen M.  |  Online Move In 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KIM C.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Cindy N.  |  Expérience générale 
Évaluation :
2

I moved out a while ago and it took them calling more than 4 times to say my payment was due and me responding with I have told you guys I moved out, for them to finally close my storage unit a month later. There was even mold found on some of my stuff and I had to throw it out and get it replaced even though they have air conditioning. Will not be using this location again :)

Gwendolyn H.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Kim A.  |  Premières impressions 
Évaluation :
2

Moved out August 30, 2021, unable to cancel storage online on my account the option was grayed out. Could not get anyone at the facility itself to answer the phone, when they did answer the phone they hung up on us without saying a word. In addition I called they hundred number for U-Haul and spoke to a tech they told me oh well you'll just need to go in there, first that wasn't what I was told when I got to the building I was told I could cancel online or via telephone second I have Covid I can't just go in there. In addition it show me owing for September and for October, I moved out August 30 oh nothing. It took nine days before I received my cancellation receipt, the customer service with U-Haul is terrible.

Angela R.  |  Expérience générale 
Évaluation :
1

This location was poorly ran. It was unstaffed hours after it opened. The unit was not closed out 10 days after move out. Very poor experienc

Dawnn T.  |  Expérience générale 
Évaluation :
5

I was a ball of nerves. I'm being evicted . I'm a widow at age 62 and someone thought I was dealing drugs. HOWEVER I FEED THE HOMELESS FROM MY KITCHEN JUST A FEW. BUT I THANK GOD 1 MORE MOUTH WONT BE HUNGRY TONIGHT. SO BE IT I CAN SLEEP IN MY CAR WITH 2 PUPPIES. IM BLESSED....

Emma R.  |  Premières impressions 
Évaluation :
5

Great location with wonderful U-Haul employees make this experience perfect!

Paul F.  |  Premières impressions 
Évaluation :
4

I do feel like I was charged unfairly for gas but still wasn't outrageously priced. Will use again...soon actually 

Sara L.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jonathan P.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Melanie C.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

donald j.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mickael F.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

donald j.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Joseph H.  |  Premières impressions 
Évaluation :
2

The storage was fine but billing then trying to rectify was and still is a nightmare. Over charged by $265, drove 1hr 2x to get credit Could not do it, then attempted 2 credits 1st for 104.95. Wrote it for 10,495!!!!! Then to rectify charged me 10,495. Due to this my cc co had to reduce available credit. The CHARGE HIT IMMEDIATELY BUT NOT THE CREDIT!!!! Upset disgusted least how I feel

Pamela J.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sondra S.  |  Expérience générale 
Évaluation :
5

Amazing staff

Tristan A.  |  Premières impressions 
Évaluation :
5

The employee s were more than helpful. I will always rent from U - Haul and now one else.

edie c.  |  Expérience générale 
Évaluation :
1

I moved out of the storage unit on the 19th of the month, I paid for the full month on the 15th and was not reimbursed for the balance of the month, the rent should have been pro rated for the month, I had my rent set up on auto payment and for 9 months my rent was paid on time. This is not the way to treat good customers, I also rented several trucks and trailers from this location. I don't believe I will use them again in the future

DANIEL S.  |  Expérience générale 
Évaluation :
5

Easy access to facility and storage units. Wide corridors and great climate control (restroom available inside complex :)

Hector B.  |  Online Move In 
Évaluation :
5

I'm very well pleased

April D.  |  Premières impressions 
Évaluation :
5

Dale was extremely helpful and quick in response to my needs on short notice. He was very kind and was an expert at his job.

ALICIA C.  |  Expérience générale 
Évaluation :
5

Joel Thomas is the one who took care of me he done a outstanding job!

Taylor T.  |  Expérience générale 
Évaluation :
1

I called and asked about getting help to unload my truck before arriving to drop off my U-Haul truck and was told no one could help. When I arrived there was 4 people hanging out behind the desk just chatting amongst themselves.

Jaime T.  |  Premières impressions 
Évaluation :
5

Great service! They keep their word-1st month free!! Highly recommend!!

Terry S.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ossama R.  |  Online Move In 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jessica O.  |  Premières impressions 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Tamara P.  |  Online Move In 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Gregory O.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Dave B.  |  Online Move In 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Deborah R.  |  Premières impressions 
Évaluation :
5

Staff was very friendly and helpful.

John H.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Emma H.  |  Expérience générale 
Évaluation :
5

Everyone was professional & very friendly. Just what we needed after a long & arduous trip complete with road closures & unexpected delays. Even though their systems were down when we arrived, they went above & beyond to accommodate us in spite of the mistakes made by the Denver U-HAUL we'd left from.

VALERIE F.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Beverly C.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Beverly C.  |  Premières impressions 
Évaluation :
5

Very nice storage facility

Jeffery M.  |  Premières impressions 
Évaluation :
5

I received high quality service from the staff right from the start.

Mitchell R.  |  Premières impressions 
Évaluation :
4

Please tell the customer up front they have to have a lock. Think about equipping some units with a rod for hanging clothes.

thomas l.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jonathan C.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Nona S.  |  Expérience générale 
Évaluation :
5

The facility is climate controlled. You back your vehicle into a secure 2 bay area and use a keycard to open the doors to the facility. Once inside you find carts for your use, as well as security beyond what you would expect. If someone tries to open your unit without first scanning your keycard to gain entry an alarm sounds and security is alerted. UHaul seems to have this storage thing covered!

KIMBERLYJOY B.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Joe P.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SAMANTHARAINE M.  |  Online Move In 
Évaluation :
4

Le client n'a pas laissé de commentaire.

John M.  |  Expérience générale 
Évaluation :
5

Courteous and professional staff that actually made the experience enjoyable!

Normand T.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Donald B.  |  Expérience générale 
Évaluation :
5

Very friendly experience! Thank you

Rose M.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

PAMELA B.  |  Premières impressions 
Non les évaluations ont été soumises pour cet établissement.

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