Le client n'a pas laissé de commentaire.Kim A. | Premières impressions
Customer Reviews for U-Haul Moving & Storage of Bristol
Pour nous contacter
Bristol, TN 37620
Services dans cet établissement :
Heures d'ouverture de l'établissement
- Lun - Jeu : 7h am à 7h pm
- Ven : 7h am à 8h pm
- Sam : 7h am à 7h pm
- Dim : 9h am à 5h pm
- Inspection gratuite du remorquage
- Retour client 24 heures
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
The guys that served me were professional and courteous. I will return for all my hauling needs. Thanks ðŸ˜Lori D.
Le client n'a pas laissé de commentaire.DAVID K.
Le client n'a pas laissé de commentaire.Jamie G.
Terrible truck dirty inside, windshield terrible insideâ€¦.. Had 1/4 tank of grass. Then accused us of dirtying truck Have used this store before not a first time. would say dispointedRichard W.
Le client n'a pas laissé de commentaire.JEFFREY P.
Le client n'a pas laissé de commentaire.RANDY C.
Staff was excellent. Prompt, polite, and helpful. Didn't make fun of me not being able to smoothly back up a trailer. Thanks for making pickup and drop off fast and super easy!Leonard D.
Moved out August 30, 2021, unable to cancel storage online on my account the option was grayed out. Could not get anyone at the facility itself to answer the phone, when they did answer the phone they hung up on us without saying a word. In addition I called they hundred number for U-Haul and spoke to a tech they told me oh well you'll just need to go in there, first that wasn't what I was told when I got to the building I was told I could cancel online or via telephone second I have Covid I can't just go in there. In addition it show me owing for September and for October, I moved out August 30 oh nothing. It took nine days before I received my cancellation receipt, the customer service with U-Haul is terrible.Angela R. | Expérience générale
Le client n'a pas laissé de commentaire.MICHAEL S.
Le client n'a pas laissé de commentaire.DAVID D.
Le client n'a pas laissé de commentaire.merline D.
This location was poorly ran. It was unstaffed hours after it opened. The unit was not closed out 10 days after move out. Very poor experiencDawnn T. | Expérience générale
Good customer service.Matthew M.
I was a ball of nerves. I'm being evicted . I'm a widow at age 62 and someone thought I was dealing drugs. HOWEVER I FEED THE HOMELESS FROM MY KITCHEN JUST A FEW. BUT I THANK GOD 1 MORE MOUTH WONT BE HUNGRY TONIGHT. SO BE IT I CAN SLEEP IN MY CAR WITH 2 PUPPIES. IM BLESSED....Emma R. | Premières impressions
Great location with wonderful U-Haul employees make this experience perfect!Paul F. | Premières impressions
Le client n'a pas laissé de commentaire.Todd L.
I went to the office at 12 I had already asked to reserve the van the day before. When I got there the van was not ready to go in was not on the lot stop so I had to wait the man went outside to check the van he said. I waited inside in a moment another man told me the van was ready. I got in the van and started up the street to go and move the furniture I had not got more than two blocks away when I noticed that there was a light on it was the fuel light the van was completely empty of gasoline I was very worried that I would not get to the station before we ran out finally we got to the station and I put 10 $worth of gasoline into the van. We moved a table and chairs from one house to the other we had the van about two hours and I'll take it back to the office. When I got to the office I told the man that had given me the keys in the beginning that the van was totally out of gas and I handed him the receipt for the gas that I had put in the van he did not offer to pay me for the gas or to even look at the van and check it back in he just looked at me and turned his head and said sorry and walked off no apology no anything else. just a halfhearted sorry and walked off stop the company charged me for the van and charged me for the mileage I only had the van about 2 hours. The man at the station did not do anything he did not look at the Vin check it out or even offered to repay me for the gas he just walked away I feel like that as a customer I should've at least got my money back for the gas and that I shouldn't have been charged for the mileage I went I would not recommend the treatment that I got to anyone else however I have been using this service a couple of other times and everything went well but on this day it did not it did not go well at all.GLENDA N.
Le client n'a pas laissé de commentaire.DOUGLAS J.
Everyone involved were very friendly and professional. I will highly recommend them to my friends and family.James C.
I do feel like I was charged unfairly for gas but still wasn't outrageously priced. Will use again...soon actually Sara L. | Premières impressions
Computer system slow caused backup in waiting line. Employee was very apologetic for backup.Lloyd P.
Le client n'a pas laissé de commentaire.Savannah S.
Everything and both the guys there were great!Jordan R.
Le client n'a pas laissé de commentaire.BEVERLY G.
Le client n'a pas laissé de commentaire.Dennis D.
Le client n'a pas laissé de commentaire.Nicholas B.
Le client n'a pas laissé de commentaire.Frank G.
Mr. Leonard and his staff of co workers are very diligent when helping a customer. I had no worries and no issues while renting from the Bristol TN U-Haul. I have already made another reservation as a result of this experience.Wayne M.
Le client n'a pas laissé de commentaire.Ronald W.
I've used this facility many times, it's always been easy in, easy out, easy return.CLYDE D.
Le client n'a pas laissé de commentaire.THURMANL W.
Le client n'a pas laissé de commentaire.Melanie M.
Le client n'a pas laissé de commentaire.LAUREN H.
Excellent customer service from Mark & the entire staffMELISSA G.
5 stars!JOHN B.
Le client n'a pas laissé de commentaire.TIMOTHY C.
Keep and increase the workers pay for the excellent service provided.DEREK H.
Le client n'a pas laissé de commentaire.Patricia B.
These guys are great and get me in and out super quick. 10/10STANLEYMATTHEW H.
Le client n'a pas laissé de commentaire.Jonathan P. | Premières impressions
Trailer got a goat and took 90 min to come but other then that it was goodHAROLD B.
Le client n'a pas laissé de commentaire.Courtney A.
Nothing, everyone was nice.TAMMY R.
Le client n'a pas laissé de commentaire.JAMESRICHARD C.
The uhaul on the Ft Myers end was great. The Uhaul in Bristol not so much. There was no communication from office to unbox staging area. I was charged for storage on three boxes on July 23rd but all the boxes were empty and returned by July 21st. I have been trying to get this rectified but cannot get the supposed only person that can do this, Joel, to return my calls. He did return a very small portion but will not speak to me about the restRoger K.
Le client n'a pas laissé de commentaire.Gary H.
Check your equipment, I've rented that same 15 truck before and told them that the steering wheel has too much play, about 2 inches, and very unsafeSteven W.
Le client n'a pas laissé de commentaire.Melanie C. | Premières impressions
Le client n'a pas laissé de commentaire.MELANIE C.
Le client n'a pas laissé de commentaire.Teresa H.
very friendlyLaura B.
The whole process was quick and easy...no stress!!WILLIAM O.
Le client n'a pas laissé de commentaire.donald j. | Expérience générale
Le client n'a pas laissé de commentaire.JENNIFER H.
Le client n'a pas laissé de commentaire.JOHN S.
The truck I drove was older and the drivers side door did not close fully. Lock was missing on the door so I had to open the drivers through the passenger side.Steven C.
Le client n'a pas laissé de commentaire.Mickael F. | Expérience générale
Le client n'a pas laissé de commentaire.CARLAMCSHELLE G.
The cab of the truck needed to be wiped down. It had a bad body odor.Clarence D.
Experience is always good there but even if you drive 12 to 15 miles you better go put gas in it they wanted to charge me 55 $because the needle have moved a fraction, go add 3,00 $-5,00 $ dollars in gas in the U-Haul before you return it totally ridiculous.WILLIAM B.
Le client n'a pas laissé de commentaire.JOHN A.
Be sure specific equipment is completely available for any emergency overage time when reservation is made. This took additional time during pickup.Karin C.
Overall experience with Uhaul, i was extremely dissatisfied. Uboxes could not be delivered to my new location which is understandable so I ordered a truck to empty my uboxes in and bring home. Well that reservation was canceled. Took multiple calls and transfer to reserve a new truck. Hold time at this point was well over and hour. And that's just week one. Then I was promised a 20ft truck as any bigger would not fit over the bridge in my driveway. I get to location to pick up the truck and unload my containers and they had no 20ft trucks left. They changed my reservation to a 26ft truck.. What is the point of a reservation and then a call to confirm if you aren't going to get what you need? So after driving an hour to this location without getting a truck or my stuff, I had to reschedule for the following week! This is now a 2 week ordeal to get my stuff. I was promised a smaller truck for this new date.. Days go by and I see my reservation was changed AGAIN to a 26ft truck! So I canceled the whole thing, found my own box truck NOT from uhaul and then called and was on hold/ transferred for another hour and a half just so I can make sure my boxes were placed out so I could unload them on site. Drive an hour again to location, get there and was told that they NEVER recived the notice yo place my uboxes out and there is no one there to operate a fork lift so that I can access my boxes. I was so mad I was shaking. The staff kept asking who I talked to.. How am I supposed to remember who I talked to after being transferred 3 times and on hold for an hour and a half, I was just happy to talk to someone at that point! All in all... The start of my uboxes in Arizona was perfect. That staff was amazing. Now the end was a disaster. Took me 2 weeks to access my stuff. Multiple phone calls trying to get someone to help me. Time crunched because I don't want to pay another month of rent for the boxes. Hours of wait time on the phone just trying to get my questions answered or find some kind of resolution for a smaller truck. No trucks available. I mean.. I wasn't even that picky. I would of took anything that WASNT a 26ft as it was way too big. The lack of communication in this company is nuts. Oh and yes I finally got my stuff. While I was in the location just fuming with anger trying to figure out what to do next, magically a staff member walks in and is certified with a forklift. Hopefully the next UBox customer has a better experience.Shelby S.
Great roomy location, easy in and out with variety of trucks. Found staff friendly and helpful.Melanie M.
Le client n'a pas laissé de commentaire.edward L.
Le client n'a pas laissé de commentaire.jack R.
Thanks, Uhaul has always been a trusted source for my moving needs as well as the occasional spring cleanups and haul-offs and all my family and friends strangely disappear for the dayAllen H.
Le client n'a pas laissé de commentaire.SHARONELAINE S.
Le client n'a pas laissé de commentaire.donald j. | Premières impressions
Le client n'a pas laissé de commentaire.Melanie M.
Address is not the same as on website or the receipt. We couldn't find it and had to do multiple u-turns in a 20 foot truckMARYBELL B.
Le client n'a pas laissé de commentaire.Donna H.
Le client n'a pas laissé de commentaire.Paul F.
Le client n'a pas laissé de commentaire.Kathryn P.
Le client n'a pas laissé de commentaire.KEITHALLEN W.
Le client n'a pas laissé de commentaire.Joseph H. | Premières impressions
Le client n'a pas laissé de commentaire.JOSEPH H.
Le client n'a pas laissé de commentaire.Ronnie S.
Fix the website to actually keep track of when it's coming. The Ubox came a week early, which I'm not complaining about, but it would make getting movers a little easierClarie D.
I was told I would be contacted today by the GM and he never contacted me. The outlets in the truck that charged the phones were out of order so my phone died. I got lost. And couldn't return my truck on time.JESSE S.
Not sure if my contract was closed out but literally got no response from this location after calling and sending messages very poor customer service. Was being charged for months after all my goods were delivered.John A.
very helpful staff. Great equipmentFred H.
Le client n'a pas laissé de commentaire.James H.
Long wait time when I dropped off. They needed more helpMichael W.
Le client n'a pas laissé de commentaire.Hector B.
Le client n'a pas laissé de commentaire.Donald I.
The truck had the sticker in it that said 25 dollar cleaning fee, which I hope I don't get charged that. The truck was kinda dirty, like cigarette ashes in the center compartment, and the blankets in the back had tape all over them.BRANDON M.
After having reserved my truck almost a month in advance and then being told by Customer service that the truck I reserved was no longer available so I was then transferred to another local before I transferred to Bristol which is an hour and half from the local i needed the uhal. i was not compensated for my time or the gas needed to get too and from Bristol. Even when I got there they did not have the truck i size I had originally ordered. i ended up with a 15 ft instead of 10 ft.Deandre S.
Excellent service à la clientèle.Michael W.
Courteous staff. Nice location.PATRICIALYNNE M.
Le client n'a pas laissé de commentaire.Kenneth S.
The storage was fine but billing then trying to rectify was and still is a nightmare. Over charged by 265 $drove 1hr 2x to get credit Could not do it, then attempted 2 credits 1st for 104.95. Wrote it for 10,495!!!!! Then to rectify charged me 10,495. Due to this my cc co had to reduce available credit. The CHARGE HIT IMMEDIATELY BUT NOT THE CREDIT!!!! Upset disgusted least how I feelPamela J. | Expérience générale
Le client n'a pas laissé de commentaire.Sondra S. | Expérience générale
This location is awesome. Although, when I returned the trailer to the location in Chicago (not Lynchburg) I was charged 96$ extra. I have been trying to call about this and had a 45 minute wait timeâ€¦ please have an associate to call me. Mercirick A.
You guys need to hire employees that know what they are doing . Between canceling orders for customers that have multiple orders and mess everything up workers and the customers . It's a headache to even get someone on the phone .DAKOATA M.
Le client n'a pas laissé de commentaire.Michael T.
Le client n'a pas laissé de commentaire.Gary S.
Le client n'a pas laissé de commentaire.HEATHER S.
More people working maybe. Very long wait!CHARLESW H.
We rented a truck from this location and when we picked up the truck the mileage was entered incorrectly in the uhaul system. We wrote the mileage down on our phones to insure there may not be an issue. The mileage when we picked up was 17 951 and they had a 72 mile difference. We were overcharged because of their mistake. We were supposed to receive a refund but it's been 2 weeks and no refund. This is very unprofessional. We will NOT be using u haul again after many years of use.JOSEPH L.
Le client n'a pas laissé de commentaire.Kristin D.
Le client n'a pas laissé de commentaire.Robert L.
Le client n'a pas laissé de commentaire.sean L.
I had a concern about a rear hatch not closing so I called to get help. I called at 8:15 in the morning. The call went to the call center and I was on hold for over an hour. I finally gave up on getting any help.Becky L.
Le client n'a pas laissé de commentaire.Darren M.
Fast service and great customer relations.RESA M.
The only thing about drop off is you don't get a final bill.I never did get email or text about final bill. At drop off the associate told me I drove 26 miles. I estimated 50 miles at sign in and was charged that amount after return. It would be better to ask and have these questions answered at chechout.ELLIS C.
Le client n'a pas laissé de commentaire.JASONANDREW M.
Amazing staffTristan A. | Premières impressions
Le client n'a pas laissé de commentaire.MICHAEL L.
We had a reservation for 8 am...but did not get our rental until almost an hour later due to a previous customer not getting a trailer they reserved...the manager was late putting the other employee in a bind...when being a manager you have a responsibility to be at work when you're supposed to be not juat put it all on the other workers..with that being said the guys working the counter apologized and did a wonderful job...but if your manager doesnt take the role seriously then he needs to not be in charge. Not good for businessJoseph C.
Le client n'a pas laissé de commentaire.CINDY M.
The employee s were more than helpful. I will always rent from U - Haul and now one else.edie c. | Expérience générale
I moved out of the storage unit on the 19th of the month, I paid for the full month on the 15th and was not reimbursed for the balance of the month, the rent should have been pro rated for the month, I had my rent set up on auto payment and for 9 months my rent was paid on time. This is not the way to treat good customers, I also rented several trucks and trailers from this location. I don't believe I will use them again in the futureDANIEL S. | Expérience générale
Easy access to facility and storage units. Wide corridors and great climate control (restroom available inside complex :)Hector B. | Online Move In
I'm very well pleasedApril D. | Premières impressions
Dale was extremely helpful and quick in response to my needs on short notice. He was very kind and was an expert at his job.ALICIA C. | Expérience générale
Joel Thomas is the one who took care of me he done a outstanding job!Taylor T. | Expérience générale
I called and asked about getting help to unload my truck before arriving to drop off my U-Haul truck and was told no one could help. When I arrived there was 4 people hanging out behind the desk just chatting amongst themselves.Jaime T. | Premières impressions
Great service! They keep their word-1st month free!! Highly recommend!!Terry S. | Expérience générale
Le client n'a pas laissé de commentaire.Ossama R. | Online Move In
Le client n'a pas laissé de commentaire.Jessica O. | Premières impressions
Le client n'a pas laissé de commentaire.Tamara P. | Online Move In
Le client n'a pas laissé de commentaire.Gregory O. | Premières impressions
Le client n'a pas laissé de commentaire.Dave B. | Online Move In
Le client n'a pas laissé de commentaire.Deborah R. | Premières impressions
Staff was very friendly and helpful.John H. | Premières impressions
Le client n'a pas laissé de commentaire.Emma H. | Expérience générale
Everyone was professional & very friendly. Just what we needed after a long & arduous trip complete with road closures & unexpected delays. Even though their systems were down when we arrived, they went above & beyond to accommodate us in spite of the mistakes made by the Denver U-HAUL we'd left from.VALERIE F. | Expérience générale
Le client n'a pas laissé de commentaire.Beverly C. | Expérience générale
Le client n'a pas laissé de commentaire.Beverly C. | Premières impressions
Very nice storage facilityJeffery M. | Premières impressions
I received high quality service from the staff right from the start.Mitchell R. | Premières impressions
Please tell the customer up front they have to have a lock. Think about equipping some units with a rod for hanging clothes.thomas l. | Expérience générale
Le client n'a pas laissé de commentaire.Jonathan C. | Premières impressions
Le client n'a pas laissé de commentaire.Nona S. | Expérience générale
The facility is climate controlled. You back your vehicle into a secure 2 bay area and use a keycard to open the doors to the facility. Once inside you find carts for your use, as well as security beyond what you would expect. If someone tries to open your unit without first scanning your keycard to gain entry an alarm sounds and security is alerted. UHaul seems to have this storage thing covered!KIMBERLYJOY B. | Premières impressions
Le client n'a pas laissé de commentaire.Joe P. | Expérience générale
Le client n'a pas laissé de commentaire.SAMANTHARAINE M. | Online Move In
Le client n'a pas laissé de commentaire.John M. | Expérience générale
Courteous and professional staff that actually made the experience enjoyable!Normand T. | Premières impressions
Le client n'a pas laissé de commentaire.Donald B. | Expérience générale
Very friendly experience! Thank youRose M. | Premières impressions
Le client n'a pas laissé de commentaire.PAMELA B. | Premières impressions
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