The staff here were very professional. Joel the manager was nice and listened to my complaints and said he would be talking to the manager in Spring Texas about my concerns.
Brian H.Customer Reviews for U-Haul Moving & Storage of Bristol
Testimonials From Recent Customers
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Trailer was dirty. It had grass and bark inside. I had to clean it so my contents would stay clean. When I return it, they charge me for a cleaning fee.
Connor F.Nothing. Keep up the way your business is run at this location. Always had a great experience from this business.
Carl H.The U-Haul mobile app didn't work for pick-up or drop-off. It failed to upload pictures for both and would not allow me to continue with 24/7 drop-off. Other than that, this location is great.
Andrew F.The security system card reader for the entrance to my area of storage was not working well and I could not access directly requiring assistance from the office. The card would read in the office but not at the door. Also, I reserved a 10 X 20 unit online but when I got there they said they did not even HAVE 10 X 20 units. The do have 10 X 15 but none were available so I had to rent two 10 X 10 units.
Sandra W. | Premières impressionsThe gentleman Giles that's very nice I worked with me through every issue that I had I would definitely recommend U-Haul to anyone as long as he is working along with Mark and Sean also they all went above and beyond to make sure that my needs were taking care of
Saprina J. | Premières impressionsI had no problems but there was another woman that kept setting off the alarm while I was inside. There was also some sort of box that said "poison" in the unit I was renting. Hope you do not have a rodent problem.
Chris L. | Premières impressionsOnly problem was that I made a reservation online and get to the store for pickup and I am told a RESERVATION on line or through calling uhaul does NOT guarantee they will have a truck for you. Myself and another couple who drove an hour to get here both were not happy. By only luck a truck came in an hour later and we got it. Then another came in the size they needed. The guy in the office was the only one there training 2 others but he was amazing even though it was stressful.
William F.I selected Uhaul storage solely because of the first month free. when arriving at the Bristol location, they had no record of my online check in and then they charged me for the first month. This is deceiving marketing and fraudulent. Website says first month is free with one way truck or trailer rental. I will not be staying more than this month.
Connor F. | Online Move InVery friendly staff. Check in was quick and easy. Our truck was ready and waiting for us outside.
Jill S.My original truck wasn't there so they changed trucks. Then the mileage was wrong and they said they would fix it in the computer but they didn't. So I had to pay almost $20 extra for that. Then I put $30 in gas and I only drive 10 miles and they said I didn't put enough gas in. So i was charged more for that. it was an awful experience. I've always used U Haul for everything but not any more. I'll never use you guys again.
Angela C.There was an issue with the drivers side door not closing unless the window was opened a bit. The tires were bad, had problems backing up on a non-paved surface. Sounded like it needs struts.
Kathleen W.Great prices on units and shipping supplies. They also provide flat dollies to move your things inside. Je les recommande fortement.
Sharon M. | Premières impressionsUhaul rented me a box truck from one location and after I paid 4 minutes before I was supposed to pick it up in one city they called and said they didn't have one there and I had to drive 25 miles out of my way to pick it up in another city adding at least 50 miles to my trip without offering any concessions on pricing. Felt like the bait and switch considering I had already given card information. Not happy with this experience or your companies attempts at automating everything in the clunky website app that makes it more of a difficult process for customers. Also given the truck with 1/4 a tank of fuel so my day was delayed hours due to uhaul selling me a truck in one location and then making me go to another location. To get it only to have to drive directly to a gas station to take more of my time to fill it up.
Luther B.Inside of the vehicle was not clean enough and had a terrible smell. Also I was charged another $20 for not "verifying" that I returned the vehicle. My husband had already put the keys in the drop box before we realized we had to take a picture of the odometer and gas gage upon returning it so I was unable to do that without the keys. Was not told that I would be charged $20 for that. Ridiculous how uhaul attached fees to everything.
Cantrena S.There were several problems that ultimately did get resolved. We had an issue picking up the truck at the scheduled time and had to wait until the next morning when the store was open (even though the store offered 24/7 pick up/drop off) and we were billed for longer than we had the truck, but both issues ultimately got resolved.
Dylan S.Everything was good and the people was awesome real fast experience
Ronnie M.A little quicker service.
Clifford R.The truck did not have cruise control . The truck had a weird harmonic noise around 58 miles per hour . This coupled w no cruise control made my 300 mile trip yesterday miserable .
STEVEANDERSON C.I had to sweep broken glass out of the back of the Uhaul from the previous customer. Other than that, everything was great. I did mention that to the representative that was cleaning the returned equipment.
JULIA N.Well I went online and fill out all information. When I went to store he wanted to redo what was done then charged more and wouldn't take my Apple Card number on ph wanted a card. Ended taking it after I explained but next time I'll just go to store and not put my information on line just make me fill like I given my information on false site.
Tim B.When I picked up the truck I was working with the representative and the phone rang. The store manager was standing directly next to him as we were talking and he did not answer the phone. The representative answered the phone and politely asked the person on the other end to hold. He then went outside and found the assistant managers who was working on moving some vehicles to come in and take the phone call. Overall a great experience, just really odd that the manager could not answer the phone.
Charles C.All was good for the price of the move. Easy location for drop off.
Devyon W.The truck that I was given had a very bad odor inside the cab and was very dirty. I submitted the pictures before I started driving it as well but no one ever addressed these issues. The odor was so bad, it would make you sick.
William K.Check the mechanical and cleanliness aspects of your equipment before it leaves the lot and definitely well before the reservation time.
Leigh H.Employees were very helpful and kind. I actually had to change my rental vehicle to a van and it didnt take them 5 minutes to do. Much appreciated.
Patrick D.Reservation made on-line but when I went to pick up the equipment, all the prices were higher than on my reservation invoice. Card machines were down, so I had to go to an ATM to get cash. Was due a refund upon return, and the clerk tried to charge me the refund amount instead of refunding to me. Clerks did not seem to know what they were doing. Had to keep checking with one another. Reserved the trailer on-line but took over an hour to get it once I arrived due to the pricing differences, card machine being down, and incompetency of workers.
Mary F.Make the qualifications for the free month of storage easily available instead of making people think they have one booked.
Alicia J.The gentleman that waited on my Saturday was the only person working when he said there was supposed to be 3 other people (including managers) that had not shown up to work. I appreciate his hard work and showing up so that I could rent the 2 trailers I needed.
Andrew Y.I like because the storage building are on the inside. She was very helpful. Merci
Donna C. | Premières impressionsBeen a lot better the past 6 times I've gotten a truck I own a moving company and use them a lot for awhile things here was messy in Bristol Tennessee on west state street doing better though
Cody A.Great use for our vacation!
Greta H.No complaints happy with the experience
Tim K.Make it where you are able to use a debit card instead of having to have a credit card, it was an inconvenience for us because we don't have one. Other than that The staff was very friendly and helpful and very polite.
Cova Y.Need more carts on hand
TIERNAN L. | Premières impressionsEven though I requested a truck and auto trailer weeks in advance, the pair were not available on my move date. The employee did not show me anything on the truck I rented. I was also charged for Safe Move even though I had declined the coverage when I paid online.
Jeffrey M.This is not a reflection on the person who waited on me because he corrected everything in a pleasant professional manner This review is for any UHaul customer to save yourself a problem at the end of your journey, especially if you've had little experience renting a vehicle. 1). Check the fuel gauge BEFORE you drive out of the lot. Mine was reported to have 1/2 a tank more than it actually did. Fortunately, I did catch that. 2) Inspect your vehicle truck bed for cleanliness. Mine had not been cleaned and I didn't know it until I got to where I loaded. The cab was spotless If my UHaul guy had not been so professional, that would have been my problem to deal with. And, I only used a van for 20 minutes and a round trip of less than 2 miles . 3) Note that you will pay a $10 insurance fee regardless, so add that to the advertised price.
Dianna W.Meant yes not no on above answer
douglas W.The staff lies, no one is on the same page, I got treated like an inconvenience, and they are money-motivated. They do not care as long as they get their money.
Jacob T. | Expérience généraleNice facility, ample supply of rental units.
Joseph H.Great service, great location
Kent P. | Expérience généraleEveryone one from Florida to Virginia was very nice, helpful and made this whole process so much easier for me. There was a little snag but it was taken care of without a problem. Thank you so much,
Kristine V. | Premières impressionsThis store was great and the gentleman up front was a doll. Would definitely recommend
Christina K.Nothing. Everyone did an excellent service
Ernest B.Everyone was helpful and nice.
HOLLIE V.The truck did not have working air conditioning. This was not mentioned and I moved on a day where temps were close to 90. This was not acceptable. A discount should be given to me and credited to my cc.
sarita M.We are familiar with our local uhaul place . I didn't need to see anyone . I appreciate the self drop off. Saves time . Thank you!!!!
Stephanie C.Keep up the great work
GEORGE G.Person who checked me in & out was very proficient & kind, helped me out along every step of the way. Don't remember his nme but was great to deal with!
Charles S.Excellent
Mark B.Very convenient and plenty of space to hook up. Staff was nice and helpful.
GEORGE R.Best experience ever!
Jim H.The staff got me in and out quickly. Customer care was a 13.
Brian R.The staff members here were more than helpful. You guys are great! Im glad I chose UHaul for my storage needs. Thanks for going above and beyond!
stephanie k. | Expérience généraleArrived at the building for the first time, the automatic doors opened and I walked right in. Went to my unit, opened the door and activated the alarm. Instructions need to emphasize "FOLLOW THESE STEPS OR ELSE" for a better first-time move-in experience. The alarm works great!
Jared S. | Online Move InU haul has great deal
larry g. | Premières impressionsThere was a slight mixup with my contract. Joel and his team made it right. Even gifted me with a FREE month and a FREE lock. Thanks UHaul!
Christopher W. | Expérience généraleDon't know who the lady behind the desk is or what her title is, but she completely ignored me. I stood there for at least ten minutes before the two younger guys called me over to their desk. There was a mistake with my reservations but the manager Joel made it right.
Christopher W. | Premières impressionsEasy and great location. Prior to my move in I found broken glass in the unit
Brenda B. | Premières impressionsThe older gentleman that met me in the parking lot and hung with me throughout the process was excellent? The younger worker at the desk was fast asleep when we approached the desk and had to be woken by the gentleman helping me. The younger man was also very slow in processing requests. He also could not find the size we needed and we settled for a smaller one. When we went to unload, we noticed an empty one of the size we needed. The older gentleman then took over our order as the other man was with a customer. He found the one we had seen was empty and confirmed it was open and rented it to us.
Kevin D. | Premières impressionsNo one explained the access card to us so we have been locked out of the storage unit! This was our first time using a Uhaul storage so had no idea we'd get locked out. Staff could have explained it instead of just handing me the card with no instructions. Access hours are suppose to be 24hrs but access stops at 10pm. Not happy about that either
BRANDY H. | Premières impressionsVery helpful friendly staff
Diane W. | Premières impressionsMost convenient way to move I've ever experienced.
Chance E. | Expérience généraleOnly issue i had was with insects! Came out with roaches! Notified them several times throughout the months of storage that hallways and units had roaches.
Susan W. | Expérience généraleThe power door has been broken for months and hasn’t been repaired
Nona S. | Expérience généraleThe employees are great and do anything to make moving and storing easier. The facility itself had trash at the doors and hallway. Had a urine smell. Bathroom dirty.
Michelle L. | Premières impressionsNo problems whatsoever.
TERRY B. | Expérience généraleI have never had a sale person make me feel so comfortable he was caring as well i would send everyone i know to this location
Tiffany S. | Premières impressionsUnits are expensive for the area. Automatic doors at front entrance need repairs.
Andrew f. | Expérience généraleThe staff was very helpful working with me to make sure I was taken care of.
Chris R. | Premières impressionsGreat staff and helpful
Richard B. | Premières impressionsI moved out a while ago and it took them calling more than 4 times to say my payment was due and me responding with I have told you guys I moved out, for them to finally close my storage unit a month later. There was even mold found on some of my stuff and I had to throw it out and get it replaced even though they have air conditioning. Will not be using this location again :)
Gwendolyn H. | Expérience généraleMoved out August 30, 2021, unable to cancel storage online on my account the option was grayed out. Could not get anyone at the facility itself to answer the phone, when they did answer the phone they hung up on us without saying a word. In addition I called they hundred number for U-Haul and spoke to a tech they told me oh well you'll just need to go in there, first that wasn't what I was told when I got to the building I was told I could cancel online or via telephone second I have Covid I can't just go in there. In addition it show me owing for September and for October, I moved out August 30 oh nothing. It took nine days before I received my cancellation receipt, the customer service with U-Haul is terrible.
Angela R. | Expérience généraleThis location was poorly ran. It was unstaffed hours after it opened. The unit was not closed out 10 days after move out. Very poor experienc
Dawnn T. | Expérience généraleI was a ball of nerves. I'm being evicted . I'm a widow at age 62 and someone thought I was dealing drugs. HOWEVER I FEED THE HOMELESS FROM MY KITCHEN JUST A FEW. BUT I THANK GOD 1 MORE MOUTH WONT BE HUNGRY TONIGHT. SO BE IT I CAN SLEEP IN MY CAR WITH 2 PUPPIES. IM BLESSED....
Emma R. | Premières impressionsGreat location with wonderful U-Haul employees make this experience perfect!
Paul F. | Premières impressionsI do feel like I was charged unfairly for gas but still wasn't outrageously priced. Will use again...soon actually
Sara L. | Premières impressionsThe storage was fine but billing then trying to rectify was and still is a nightmare. Over charged by $265, drove 1hr 2x to get credit Could not do it, then attempted 2 credits 1st for 104.95. Wrote it for 10,495!!!!! Then to rectify charged me 10,495. Due to this my cc co had to reduce available credit. The CHARGE HIT IMMEDIATELY BUT NOT THE CREDIT!!!! Upset disgusted least how I feel
Pamela J. | Expérience généraleAmazing staff
Tristan A. | Premières impressionsThe employee s were more than helpful. I will always rent from U - Haul and now one else.
edie c. | Expérience généraleI moved out of the storage unit on the 19th of the month, I paid for the full month on the 15th and was not reimbursed for the balance of the month, the rent should have been pro rated for the month, I had my rent set up on auto payment and for 9 months my rent was paid on time. This is not the way to treat good customers, I also rented several trucks and trailers from this location. I don't believe I will use them again in the future
DANIEL S. | Expérience généraleEasy access to facility and storage units. Wide corridors and great climate control (restroom available inside complex :)
Hector B. | Online Move InI'm very well pleased
April D. | Premières impressionsDale was extremely helpful and quick in response to my needs on short notice. He was very kind and was an expert at his job.
ALICIA C. | Expérience généraleJoel Thomas is the one who took care of me he done a outstanding job!
Taylor T. | Expérience généraleI called and asked about getting help to unload my truck before arriving to drop off my U-Haul truck and was told no one could help. When I arrived there was 4 people hanging out behind the desk just chatting amongst themselves.
Jaime T. | Premières impressionsGreat service! They keep their word-1st month free!! Highly recommend!!
Terry S. | Expérience généraleStaff was very friendly and helpful.
John H. | Premières impressionsEveryone was professional & very friendly. Just what we needed after a long & arduous trip complete with road closures & unexpected delays. Even though their systems were down when we arrived, they went above & beyond to accommodate us in spite of the mistakes made by the Denver U-HAUL we'd left from.
VALERIE F. | Expérience généraleVery nice storage facility
Jeffery M. | Premières impressionsI received high quality service from the staff right from the start.
Mitchell R. | Premières impressionsPlease tell the customer up front they have to have a lock. Think about equipping some units with a rod for hanging clothes.
thomas l. | Expérience généraleThe facility is climate controlled. You back your vehicle into a secure 2 bay area and use a keycard to open the doors to the facility. Once inside you find carts for your use, as well as security beyond what you would expect. If someone tries to open your unit without first scanning your keycard to gain entry an alarm sounds and security is alerted. UHaul seems to have this storage thing covered!
KIMBERLYJOY B. | Premières impressionsCourteous and professional staff that actually made the experience enjoyable!
Normand T. | Premières impressionsVery friendly experience! Thank you
Rose M. | Premières impressions