Évaluations des clients U-Haul Moving & Storage of Broad St

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Témoignages des clients récents de U-Haul Moving & Storage of Broad St

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Miles D.
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Le client n'a pas laissé de commentaire.

John Caswell C.
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Le client n'a pas laissé de commentaire.

Mark K.
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The truck front end bounced a lot and drive was not comfortable. Also when I pulled in to drop truck off. The attendant asked me to pull thru another lame and I said that's truck was blocking it. He said I will move it. I pulled out of lot and swung out to not hit a sign post and a car came up beside me while I was swinging out and I clipped the back door of car . I looked back but car was in my blind spot right at front of truck. I was ok but I as upset about him asking me to move truck after I already checked truck in and gave him the keus

Michael M.
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Best place in Chattanooga to rent

Daniel A.
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Everything went as expected.

BERENICE N.
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Employees did not wear masks despite local mandate. This is not a responsible behavior towards customers.

Andreas S.
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No reserved dollies available, needed to drive 12 miles with rental to get dollies from Another U-Haul location. Truck was performing really bad, extreme vibration caused furniture to dislocate even while they where strapped.

Candace F.
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Le client n'a pas laissé de commentaire.

Terrica G.
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Le client n'a pas laissé de commentaire.

William S.
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Mine was a one way trip and the rental agent provided the best truck they had. It was new and ran great.

Jennifer B.
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Le client n'a pas laissé de commentaire.

Paul L.
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Great experience.

Robert H.
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Excellent service picking up and returning.

Tom L.
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Le client n'a pas laissé de commentaire.

Andys G.
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Le client n'a pas laissé de commentaire.

Michael R.
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Truck was in excellent shape and drove great Smooth Thank you for using Ford V-10

NILESH C.
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Le client n'a pas laissé de commentaire.

Scottavia B.
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Le client n'a pas laissé de commentaire.

Kelly M.
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Le client n'a pas laissé de commentaire.

Dennis T.
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Very quick and fast service

Kathy R.
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Le client n'a pas laissé de commentaire.

Tammy V.
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Tim westmoreland was so helpful he made our rental quick and easy. Thanks for all your help.

ALVIN T.
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Great staff, great service!

DEBBIE P.
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Le client n'a pas laissé de commentaire.

Tamara T.
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Le client n'a pas laissé de commentaire.

David S.
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Le client n'a pas laissé de commentaire.

BENJAMIN C.
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The Staff at Broad street are the Best staff, They helped me disconnect the trailer, and were very prompt making sure I was attended too. Everyone there was polite and helped me when I called In because I was having issues finding the location due to road construction, I spoke to Mr David Himself and seen him when I fot there. IT WASNT JUST A CALL CENTER!!!!!! Mr. David and his staff, Thank you.

DEBORAH J.
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Le client n'a pas laissé de commentaire.

Bruce F.
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Great customer service and people are very professional. I'll rent from this location ALWAYS.

Delnora W.
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I drove the truck directly from my home to the location I stated and I was still charged an over-mileage fee! I did not go out of my way or make extra stops.

Richard D.
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Le client n'a pas laissé de commentaire.

William N.
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Someone needs to check this returned truck out ......it was difficult to drive and seemed to have too much play in the steering. Did not seem up to the past standard of truck we have rented from U haul in drivability

Shannon B.
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Le client n'a pas laissé de commentaire.

Dawn D.
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Le client n'a pas laissé de commentaire.

Kimberly D G.
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Le client n'a pas laissé de commentaire.

Joe C.
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I can't think of anything, everything went very smooth for me.

Michael W.
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It's not very clear where trucks need to be returned.

Beverly L.
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Le client n'a pas laissé de commentaire.

DAVID W.
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Le client n'a pas laissé de commentaire.

Alex P.
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Le client n'a pas laissé de commentaire.

Thomas C.
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Le client n'a pas laissé de commentaire.

PRESTON M.
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Upon calling that morning, the agent, Timothy, could not have been more pleasant to speak with. He was very helpful with my question on finding a wiring harness, and then insured its availability before completing the call. When we arrived at the store to complete the transaction, again, he could not have been more accommodating and helpful. Plz do everything possible to lift up Timothy in your organization.

MARY R.
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Le client n'a pas laissé de commentaire.

Richard F.
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Truck was muddy and vibrated a lot at highway speed.

Ervin R.
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Le client n'a pas laissé de commentaire.

STEWART W.
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Le client n'a pas laissé de commentaire.

Ira T.
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Very nice staff. Personable and efficient.

JOHN B.
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This was a much better experience than I have had at other locations. Most other locations do not stay open as late as this location does and that helped me out quite a bit. When I need a truck in the future, I will use this location to do business.

Melissa S.
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Le client n'a pas laissé de commentaire.

DILLON C.
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Le client n'a pas laissé de commentaire.

BILLY A.
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Le client n'a pas laissé de commentaire.

Levi G.
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You all double charged my account multiple times. I even had to call corporate to get it fixed. They said it would be taken care of. It did not get fixed and then they double charged me for my rental along with supplies.

Richard F.
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Le client n'a pas laissé de commentaire.

Joshua S.
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I was given the wrong trailer by staff. When I arrived in New Orleans, it was both time consuming and frustrating to get the contracts swapped.

Stephen M.
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Have heavier dollies in your trucks. Also we would like to call the UHAUL we are dealing with, not going thru a grand central station UHaul Center

Robert D.
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Le client n'a pas laissé de commentaire.

Coyettee G.
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The 15ft truck I got has play in the steering the attic leaked on the passenger side and the windshield wipers need replacing

ROBERT R.
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Le client n'a pas laissé de commentaire.

Randolph Barrett C.
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The truck's check engine light was on when I picked it up. When I turned the lights on, the radio and gas mileage indicator turned off.

Jason B.
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Le client n'a pas laissé de commentaire.

THOMAS W.
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Le client n'a pas laissé de commentaire.

Bernice S.
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Le client n'a pas laissé de commentaire.

Glenda C.
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Le client n'a pas laissé de commentaire.

Jessica ` T.
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We loved the idea of the contactless pick up in light of the pandemic. Unfortunately, once we arrived we were greeted by a man who told us that due to the election we had to go inside. It took us 40 min to pick up the truck with my time wasted and my health concerns pushed aside. The men inside continued to blame the election saying riots were the cause, when there are no riots in our city, confirmed by our police station. They were kind enough but over all the experience was infuriating and stress enducing.

Christopher F.
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Le client n'a pas laissé de commentaire.

Amos M.
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Le client n'a pas laissé de commentaire.

Richard D.
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Le client n'a pas laissé de commentaire.

Richard D.
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Le client n'a pas laissé de commentaire.

Bonnie A.
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Le client n'a pas laissé de commentaire.

Elbert R.
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A Great Place!

Samuel M.
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the location is good. the truck was in terrible shape. hard to keep it on the road

Hollie B.
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I love the staff at this location. They are all very nice. In fact, I don't think the guy that checked me in is the normal check in guy-I think he saw me waiting and jumped in to help. The guy that did the return was also supernice, and there is a lady with short hair that is always great.

William H.
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Le client n'a pas laissé de commentaire.

Edwin H.
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Le client n'a pas laissé de commentaire.

Tanner D. | Expérience générale |
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This was the best storage unit facility that I have ever dealt with. Every one was pleasant and the units were very well maintained.

Beatrice C.
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Le client n'a pas laissé de commentaire.

Jonathan B.
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I have personally had Covid and was lucky to survive after spending 4 days in the hospital. It is sad to see a business with signs requiring masks with no employees actually wearing a mask.

Eric P.
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Le client n'a pas laissé de commentaire.

tracy F.
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Great customer service

James C.
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Le client n'a pas laissé de commentaire.

Jaikanthan S.
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Keep up the excellent

Wynn R.
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Friendly customer service

Ashley C. | Premières impressions |
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There was a African American guy there. He was absolutely helpful. Now there was also a new guy there (red he’d-not trying to be rude). He was terrible. He was arguing with me and my family almost the whole time. The facility and everything else was great. But maybe you all should let him go. He was very unprofessional!!!

Amy H.
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Nothing Very kind efficient and caring staff. Nice in these stressful times

Leon J.
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Le client n'a pas laissé de commentaire.

Alexa D.
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Le client n'a pas laissé de commentaire.

Christina L.
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Le client n'a pas laissé de commentaire.

Dianne W.
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Smooth experience the two people that assisted us was great!!!

Destiny M.
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Le client n'a pas laissé de commentaire.

Michael H.
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Stop price gouging people leaving Illinois.

Katheryn B.
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The call center takes way to long to talk with a customer service. But the service at the location was great!

Kenneth C.
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Nothing they are very fast at getting you in and on your way thanks for the hospitality

Michael B.
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The U-Haul site was super slow so the time to pick up the rental was really slow. And the app didn't work either. The people at the store were great and they were apologetic but there wasn't anything they could do as the system was bogged down

Delin B.
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Le client n'a pas laissé de commentaire.

Jonathan I.
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Very professional and looked out for my needs.

SHARON B.
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Logging on was a small problem. But with the help of the 800 number I was able to leave truck

Iris T.
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Le client n'a pas laissé de commentaire.

Anna P.
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Le client n'a pas laissé de commentaire.

kenneth F.
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Downtown and very easy to get to. Also there was a gas station near by to top off the truck's gas tank without problems. Note about truck availability: there were a large number of big trucks sitting in this lot. I did not count them, but the lot was full. This is a loss of income to you. Paying drivers to send the trucks West would actually make you money. You need to figure this out.

Wanda C.
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Le client n'a pas laissé de commentaire.

Joey V.
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Check out person was very nice bug very slow. He was not trained at front of house stuff and was filling in because there were no front of house people there. Took me over 30 minutes to pick up the truck and there were only 2 customers in line

Leon J.
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Le client n'a pas laissé de commentaire.

Sara B. | Expérience générale |
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Le client n'a pas laissé de commentaire.

KATHERINE M. | Expérience générale |
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Didn't like that they changed my truck n notice when I came in no one was in the facility n notice other customers complaining about the same issue with there order a truck......

Sheila R. | Expérience générale |
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Everybody was so friendly and helpful.

Tom R. | Expérience générale |
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They were very helpful and communitive re: the delivery of my U-box

dona h. | Expérience générale |
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Very helpful staff ... efficient handling of my storage and moving needs ... Couldn't recommend them more highly! Alyssa and Troy and TJ were great!

ERNISTINE M. | Expérience générale |
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Great experience

Suzanne D. | Expérience générale |
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I tried to call several times and the phone was rolling to the corporate number. Had to go to the facility to get support. They were very helpful on site.

PAMELA W. | Expérience générale |
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My Uhaul moving experience was a 97% nightmare.

andrew b. | Réservation |
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The employees at Broad street were awesome. They were patient and understanding during a very busy day. It was the best experience I have had at a u-haul ever. Not that the other ones were negitivate.

Noah C. | Expérience générale |
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This place is fantastic!!! Thank you so much for all of your help!!

Ian F. | Réservation |
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I reserved a storage unit several days in advance. Once arrived I was informed there were in fact no storage lockers available and the one I reserved was currently in use. 0 stars would be my rating.

maria t. | Expérience générale |
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I'M STILL WAITING FOR THAT LOCATION TO APPLY MY CREDIT CERTIFICATE. THE CALL CENTER IS THE WORST! I TRY TO CALL THE STORE BUT GET REDIRECTED TO THE WORST CUSTOMER SERVICE EXPERIENCE EVER EVER EVER!

patricia m. | Expérience générale |
Évaluation :

Professional and friendly.

Non reviews have been submitted for this location.

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