Customer Reviews for U-Haul Moving & Storage of Broad St

5 044 évaluations

2022 Broad St   Chattanooga, TN 37408
(@ 20th)

(423) 756-0157

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm

Services dans cet établissement :

Pour nous contacter

(423) 756-0157

2022 Broad St
Chattanooga, TN 37408
(@ 20th)

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm
  • Inspection gratuite du remorquage
  • Propane payable à la pompe
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher

Évaluation :
5

Le client n'a pas laissé de commentaire.

Billy K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JOHN F. 
Évaluation :
3

i was hoping to get sometype of discount we reached out and let the locstion know we were not comfortable driving the 20 somen miles in the snow to return the truck - we were charged full price and the truck was parked and not in use at all the second day :( we really did not budget this cost of 250 but it was unexpected just wished the comoany would have acknowledged and done something to make it better - they coud have at least removed the chargesfor the dollys on the second day

Gina M. 
Évaluation :
5

Thanks !!

Daniel M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Shanice S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

GREGORY H. 
Évaluation :
1

Because our movers were 3 1/2 hours late, we couldn't return the truck until the next morning. They were completely unsympathetic and charged us extra for the late return. UHaul has taken zero responsibility for their recommendation!

Keith C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Bill N. 
Évaluation :
2

We pulled in and parked the truck the personal there instructed us to park in another spot. Then they took the keys before we was able to do all of our pictures. Very aggravating I understand they are in a hurry to leave it was getting late but we could have left the key in the lock box.

James O. 
Évaluation :
5

A walk through with a employee was not conducted. When I got to the site, the door was frozen shut. This could have been avoided with a walk through to ensure everything functioned appropriately

Holly H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KRISTEN G. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Joey G. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Tracy H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Dylan H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Cathy B. 
Évaluation :
5

Easy drop off with nice people. Well done.

Linda H. 
Évaluation :
5

It was quick and easy to rent and return.

Brooke P. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

James B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

GARY A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sharon S. 
Évaluation :
5

No change needed

Walter A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Lisa H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ronald G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Warren G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Thomas J. 
Évaluation :
5

I was suppose to drop the trailer off at the Hixson, TN., location which was less than a half mile from my final destination. Upon arrival, I was told there was no place to put the 4x8 trailer and I would have to take the trailer to another location across town. The staff, once they could be found (two of them appeared to be on some smoke break) were very uncooperative: first, there was obviously plenty of room on their lot to put a small trailer, and secondly, I'm not from the area, so sending me across town without so much as an apology, any type of direction or an offer of a small discount is a poor reflection of U-Haul. The staff at the Broad Street location, however, was very helpful and professional.

Timothy B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Richard G. 
Évaluation :
5

All went well.

Walter M. 
Évaluation :
2

Trailer taillights did not work. Trailer had trash inside.

James S. 
Évaluation :
4

Be straight forward with the fee for after hours drop off. Thats scheme-y to put it in the fine print and advertise a 24/7 ability to drop off your equipment. We took good care of everything and got it back earlier so your workers could rent it to someone else. So why should we be penalized like it was a mistake. You might not have much competition but you are a needed service so stop. If only the broad st. sees this review, yall did just fine and can't change the policy so I understand but push it up as far up the top as you can. It's a policy in poor taste.

Aaron S. 
Évaluation :
5

Customer service was fantastic, ease of picking vehicle up was great, super clean and the truck ran perfectly.

Kate R. 
Évaluation :
5

Customer service was awesome and the truck reserved was ready for pick up. The return was just as professional as the pick up.

Kevin C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Andrew S. 
Évaluation :
5

Super fast processing, on site less than 10 minutes.

Gregory P. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

KATHERINE G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Cheryl L. 
Évaluation :
1

I had an employee take my key when I returned the vehicle and then wait two days before checking it back in. Which made my bill enormous. This is absolutely unacceptable

Matthew W. 
Évaluation :
4

I made a reservation online (#26046634) at the Hixson Pike location for a 15ft truck.. When I arrived I was told they did not have a truck for me and to call the location on Broad Street. I did, twice, and got the reservation line and not the location. Then I was told they had a 26ft. That truck was too big to go down the driveway, so I had to decline. The lady employee said there was a truck overdue and did not know when it was going to be brought in. She also stated that reservations online were overbooking the trucks. There was a smaller truck on the lot, a 20ft. but someone was picking up at a later time that day, they said. . I was not offered the $50 truck guarantee you provide. I was told they did not have a truck for me and to go to the Broad Street location, maybe they could help. I was very upset when I left that location. The employee at the broad street location was very nice and helpful. They did not have a 15 ft truck, but offered me a 20 ft for the same price. I left happy with the truck.

Leica B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Marylu C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MICHAEL B. 
Évaluation :
3

The People were Great - But your trucks, esp. the one I drove is in need of some serious Love. Thought my Bones were going to jump out of my skin - It was that bad... Z. Brown

Zona B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Natalie C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MARSHA R. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Jimmy D. 
Évaluation :
5

My experience was great I don't know what you could do to improve great customer service awesome equipment awesome the guy was great when we checked in and the guy was great when I checked out thank you so much

Frances S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

kyle S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Thomas M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

IAN H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JOHN S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JASONMARION M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ANDREW S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ray T. 
Évaluation :
3

I was supposed to receive 20 % off truck rental. The customer service rep noted it in the system. My husband picked up the rental and didn't receive the discount. I called the location, didn't receive and answer, I messaged the location, didn't receive a response. I had to call the customer service center and it took almost 15 minutes on the phone to get the discount refunded to me, even though he say the note regarding the discount.

James R. 
Évaluation :
5

Pick up process was fast and the vehicle was very clean. Je les recommande fortement. 

Michael C. 
Évaluation :
5

Rien

Dale R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tory W. 
Évaluation :
5

Always the best u haul in south Chattanooga

Lawrence T. 
Évaluation :
1

We were significantly delayed because my husband's ID number matched someone in another country's who did not pay their bill. Name and all other info was not the same as this person's but we still had to sit on the phone for 45 minutes to use the truck. A bag of hotdogs was in the car door of the truck we rented.

Amy P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Marcus E. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

James P. 
Évaluation :
4

I called to extend an additional day and was told a different time to return the truck. It was confusion when I called back about a few minutes late due to fill up.

Janet M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Christian H. 
Évaluation :
5

Nothing. Everyone we dealt with was great!

DOUGLASS M. 
Évaluation :
5

Again, the people were very kind and helpful. However after dropping I was told the manager would call me for pricing and he never did. After dropping it off I got a call asking when I was going to drop it off. No way of contacting the store directly. Again- people were great, experience was stressful and time consuming.

JULIA R. 
Évaluation :
5

Tighten the hitch! It came off the ball as as I went up the Willams St ramp onto I-24. The safety chains worked. Could have been a disaster. Looked like it had not been screwed down at all. Scared me so bad I'm still shaking. Somebody needs more training.

Arthur L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Eva C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Vernon K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Narendra P. 
Évaluation :
5

We have used this uhaul location several times and they have always been nice and helpful.

Lisa S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Franklin T. 
Évaluation :
5

My number one U-Haul store

Sherry M. 
Évaluation :
2

When I walked in to explain my issues he had no interest in listening to me and just told me I was free to go.

Jacqueline B. 
Évaluation :
4

The truck was clean however, I noticed that the gas fill line was leaking when I filled it up with gas. I told the attendant when I returned it to have it fixed for the next person.

James B. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

gordon M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

IVANA D. 
Évaluation :
4

Quick easy in and out as always. Always courteous and polite

CHRISTOPHER T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Larry B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Marylu C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

TRISTAN C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Louis G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

John F. 
Évaluation :
5

Nothing, I really appreciated the quick check-in when returning the equipment.

Pamela B. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Emerald D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Horst Holger Rüd M. 
Évaluation :
5

Service was excellent .

Soom C. 
Évaluation :
5

An easier way to read the refueling guide. Somewhat hard to find in the long list of text.

Samuel J. 
Évaluation :
1

In this case again, a rudw dude that patronizingly pointed yelling from behind the counter whee the drop off was as if it was obvious to us. Uhaul is awful at treating customers with respect.

Adriana R. 
Évaluation :
1

Teach your staff how to be professional and courteous. You represent every Uhaul. First impressions are very important and you truly failed in this area. You have to honor the consumers reservation. Changing the reservation at the time of pick up is a bad business practice. I reserved a dolly your store said you never have them. Secondly, you attempted to change the cost of the reservation, which would have been triple the amount that I had budgeted for. Kristine your Frontline cashier needs to be polished with knowing how to present herself and how to be a respectable rep for the company. Thirdly, your trucks need to be inspected prior to you checking it out to a customer. The truck was very dirty and smelled horrible. Doesn't sound like you have a well organized business. The board of this franchise needs to reconvene or close shop. Not a good representation of the Uhaul I am use to. Partner with somebody that knows the budiness.

Cornelia W. 
Évaluation :
5

Their process is easy and it works. No reason to own a pickup. At $50-60 a rental vs big car payment, you can't beat it.

STEVEN Z. 
Évaluation :
5

The drop off location was 45 minutes away from my address. But Sam was amazing. Excellent service à la clientèle. He by himself would be the reason I continue business with U-Haul

ADRIAN Y. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sheldon R. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Royce S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

James N. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

James S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Shacara T. 
Évaluation :
4

The store, grounds and facilities are nice and very well kept. The staff is very friendly and helpful. The only drawback (which has nothing to do with the quality of the business and the service), is that it is located in a very sketchy area. Keep your head on a swivel and lock your doors.

Stephen O. 
Évaluation :
5

No improvement necessary. Thomas did an exemplary job taking care of our needs. Thank you, Tom

Thomas K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

GEOFFREY D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tomas C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

chonita B.  |  Premières impressions 
Évaluation :
2

System was down and took a very long time for me to be assigned a storage unit

Lori H.  |  Premières impressions 
Non les évaluations ont été soumises pour cet établissement.

Services supplémentaires à cet emplacement

  • Icône de camion de déménagement
    Camions de déménagement

    Nous avons la plus grande sélection de camions neufs!

  • Icône de remorque
    Remorques et remorquage

    Nos remorques fermées et ouvertes sont offertes à partir de 14,95 $!

  • Icône de libre-entreposage
    Libre-entreposage

    Nous offrons la plus grande couverture en Amérique du Nord!

  • Icône de conteneur de U-Box
    Conteneurs U-Box®

    Nous expédions à l'autre bout de la ville et à l'autre bout du monde!

  • Icône de fournitures de déménagement
    Accessoires de déménagement

    Nous vendons des centaines de produits qui facilitent les déménagements!

  • Icône d'attache de remorque
    Attaches de remorque

    U-Haul est l'installateur numéro 1 d'attaches de remorque en Amérique du Nord.

  • Icône de propane
    Propane

    Propane service delivered straight to your door!

  • Truck Sales Icon
    Trucks for Sale

    We have the largest selection in the industry!

Retour
Haut de la page