Despite computer issues, I was very pleased with the service, staff and very clean vehicle
Melody S.Customer Reviews for U-Haul Moving & Storage of Broad St
Testimonials From Recent Customers
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The Uhaul system went down. The Uhaul representative at the location was rude about my reservation and the fact that I was on a time limit. It was not my fault the Uhaul system crashed. After an hour wait, I asked the representative to cancel my reservation because I made an alternate reservation with Home Depot. Then suddenly, the representative was able to manually input my reservation and I was able to rent a truck. I was quite disgusted at the lack of care from the representative and will not rent from Uhaul again.
Aleisha M.Le personnel était amical et serviable.
Kathy B.Awesome staff and friendly too.
ROBERT B.Easy to pick up and drop off!
Polly B.I've used this location 2 times now and each time they have been great. My complaint is probably with corporate. I can never reach the actual location to call and update them (i, e, that I was running a few minutes late, or if I had a question). When you call the local number you get routed to a call center where you can wait 20+ minutes listening to prerecorded messages and "due to unusually high volume to callers........." very frustrating. Moving is very stressful but then to not be able to reach someone at the pickup or drop-off point only adds to that stress. I will see if Pendle, Budget or others are more reachable the next time I need a moving truck. Maybe they have the same set up but I will certainly explore other options. Other than that, everything else was ok.
Patrick B.The employees were friendly, efficient, and genuinely very helpful. It was a smooth and easy experience.
Amelia M.A few months ago I reserved a car trailer at the chattanooga broad street location. I went to pick up the trailer I had reserved and they told me the trailer I reserved was not there and they didn't have one available. They said sorry that happens so I left with no trailer. I rented a trailer this weekend and was scheduled to bring it back at 3 on Sunday. I needed the trailer one extra day. I got a call around 10 today free m a lady that seemed irritated that I had not brought the trailer back. I told her I needed it one extra day. She said she had a customer that needed the trailer. I took it back at 12 today and paid for two days like I planed. She told me they paid the customer 50 $because the trailer wasn't there. I was never got offered the 50 $when the trailer I reserved wasn't available. I have rented many trailers from Uhaul and I feel like I'm getting jerked around when I wasn't offered the 50 $when the trailer wasn't available I reserved. My name is Kenneth West look me up i have rented many trailer from Uhaul. I have never had a negative experience with Uhaul until today. Cell phone 423-508-2952 for any questions
KENNETH W.Everything was great
Kujorah B.It is further away from my home that I like.
Steven N.They was late and very angry and rude. Paid two extra days but bought back earlier and see if I wouldn't get charge for them. Wouldn't even checked on it
JASON S.I reserved on line for a specific size trailer 6x12. It was confirmed via email. I showed up on time and was informed that the trailer was not available as it had been rented. I needed a specific size to pick up 12 ft lumber. I was offered a 5x9 and took that but I had to put the load hanging over the tailgate which is what I was trying to avoid. Why would I have a reservation only to be told it's not available?
Paul G.Maybe, add extra chair during interviewing process. Other than that small detail, I can't think of a thing to add for this very friendly and outgoing location on Broad st.ðŸ˜
Valerie R.The agent who helped me was friendly professional and efficient.
William P.Very hospital, and professional
Christopher P.Excellent service à la clientèle. Very personable and was very knowledgeable and helpful.
Victoria H.I did not actually drop the trailer off. My coworkers did. Neither of them said anything negative about the drop-off. So with that, we have to assume that everything went great!!
Bobby H.I was told that my rental would be free and I was still charged even when I had it less than 3 hours
Robin H.Rien
Terrie Y.Email receipt please
Kenneth M.Very efficient and knowledgeable staff
Stephen S.No improvement Necessary
Mary H.Rien
Terrie Y.Both inside and outside customer service people were great. The guy that checked me back in on the outside was especially friendly, which was appreciated.
Benjamin O.Great customer service!
KIM M.drop off was very easy and simple
Brennan M.Make sure equipment is available at reservation time.
April F.N/A the staff was very helpful and friendly
Jeffrey S.Merci.
BRETT H.Extremely happy with your desk representative. The guy was extremely professional and very clear in his communication of rental agreement
Fredrick F.Check the unit before sending it out. I had no trailer lights and trash in the glove box.
Preston K.The 20' truck I got had a child size brown (poop brown) hand print on the back wall above the middle seat, the steering wheel was tacky, the inside windshield was filthy, and the cab was in general disgusting. But the truck drove well for the 2800 mile trip.
Hugh G.I reserved a 20' truck but was given a 26' truck without prior information. When I asked, they mentioned they upgraded my reservation without my knowledge. This was a big issue as I wasn't ready to drive the 26' truck. It caused delays and I felt they could have let me know before pick-up.
Ayotunde E.The process of picking up equipment is not the best. I had to wait in a long line just to say I am here and then waited again while outside to get the trailer hooked up.
Chase D.Thanks to all the UHaul team at Broad St. It makes our moving really easy.
Gedeon M.The young man who checked me out was personable, friendly, respectful, prompt, and timely. The vehicle had only been parked a minute when he was out there to process my drop off. He deserves a definite "atta boy" for his customer service skills.
Ricnardo S.the young fella that checked the equipment back in with me was very plesant. overall, good experience there. thanks
William P.Experience was excellent. Zero complaints. Incredibly kind and accommodating staff.
Lucas H.Truck needed new wiper blades
Wendell B.Make sure the uhaul has the required amount of fuel. We told the store it was on a 16th of a tank and nothing was done about it. We pulled off lot and went 2 blocks when the fuel light came on.
DAVID T.When the vehicle says low tire pressure, actually check it, instead of telling me “it's fine thoughâ€....I had a flat with in an hour.... and actually check the mileage because it was only 10 000 miles off!!! And there was a crack in the windshield I told them and he says “can't believe I missed thatâ€
Nathaniel A.Well run organization. No issues.
Wendell B.This was the best storage unit facility that I have ever dealt with. Every one was pleasant and the units were very well maintained.
Tanner D. | Expérience généraleThere was a African American guy there. He was absolutely helpful. Now there was also a new guy there (red he'd-not trying to be rude). He was terrible. He was arguing with me and my family almost the whole time. The facility and everything else was great. But maybe you all should let him go. He was very unprofessional!!!
Ashley C. | Premières impressionsDidn't like that they changed my truck n notice when I came in no one was in the facility n notice other customers complaining about the same issue with there order a truck......
KATHERINE M. | Expérience généraleEverybody was so friendly and helpful.
Sheila R. | Expérience généraleThey were very helpful and communitive re: the delivery of my U-box
Tom R. | Expérience généraleVery helpful staff ... efficient handling of my storage and moving needs ... Couldn't recommend them more highly! Alyssa and Troy and TJ were great!
dona h. | Expérience généraleGreat experience
ERNISTINE M. | Expérience généraleI tried to call several times and the phone was rolling to the corporate number. Had to go to the facility to get support. They were very helpful on site.
Suzanne D. | Expérience généraleMy Uhaul moving experience was a 97 % nightmare.
PAMELA W. | Expérience généraleThe employees at Broad street were awesome. They were patient and understanding during a very busy day. It was the best experience I have had at a u-haul ever. Not that the other ones were negitivate.
andrew b. | RéservationThis place is fantastic!!! Thank you so much for all of your help!!
Noah C. | Expérience généraleI reserved a storage unit several days in advance. Once arrived I was informed there were in fact no storage lockers available and the one I reserved was currently in use. 0 stars would be my rating.
Ian F. | RéservationI'M STILL WAITING FOR THAT LOCATION TO APPLY MY CREDIT CERTIFICATE. THE CALL CENTER IS THE WORST! I TRY TO CALL THE STORE BUT GET REDIRECTED TO THE WORST CUSTOMER SERVICE EXPERIENCE EVER EVER EVER!
maria t. | Expérience généraleProfessional and friendly.
patricia m. | Expérience générale