Customer Reviews for U-Haul Moving & Storage of Broad St

Évaluation :

5

Everything was excellent Service and Customer service is super

Évaluation :

3

I'm just not happy with this experience and I'm going to have a hard time using u-haul in the future. Thank you for the opportunity to give some feedback on this terrible experience.

Évaluation :

4

Give afterhour drop off instructions at pickup. Provide a printed copy of pertinent information like gas gauge and mileage at pickup. After an 18 hour day of loading and unloading it was very frustrating to try to figure out the after hours drop off procedure. And the app never did detect that I was sitting in the parking lot.

Évaluation :

4

Please add to your check list online that if you are dropping off after hours too long in online. I didn't realize I had to long in online until after I dropped my keys in the box.

Évaluation :

5

Very helpful and kind.

Évaluation :

2

I was charged by the mike even though I was in city limits…..does not seem fair to pay an extra 50 dollars to use services in town. My truck had no ramp on it so it made it hard for us to move things as well. All trucks have a ramp right????

Évaluation :

5

Nothing. All good

Évaluation :

5

Superb customer service. A++ Keep it up.

Évaluation :

5

Truck was pulled up and running, ready to go when I exited office.

Évaluation :

5

Merci.

Évaluation :

3

Staff was nice and friendly. Ordered a 10' truck but was given a 20' truck which sucks for gas mileage. Truck was a horrible ride and had a hard time with the automatic shifting.

Évaluation :

3

The customer service was poor. The agent that handled the pickup of the equipment was not pleasant at all. The agent that handled the return of the equipment was very nice.

Évaluation :

5

Dave and Thomas are great people and everyone I encountered was kind and helpful!

Évaluation :

5

Wash rentals before renting to the customers and all is well...

Évaluation :

5

Ladys are All over it!

Évaluation :

5

Very easy to get In and the guys were very helpful.

Évaluation :

2

Check for holes in the top and sides of the truck. If you can see sunlight, water can get in and ruin things. My guitar amp and air purifier are ruined because of rain. That's hundreds of dollars in damage.

Évaluation :

4

The signs clearly say to wait in the vehicle til someone comes out and nobody ever came out. Went into store front and they were just sitting at the counter

Évaluation :

5

Great street markings telling you where to drop off. Staff was great.

Évaluation :

5

dropped off at night

Évaluation :

4

Trailer had not been cleaned. I had to ask crew to clean it. Simple task, guy used an air hose to blow out dirt and dust, but it should have been done prior to pick-up.

Évaluation :

5

Very friendly...went out of their way to find extra savings for me by suggesting another drop off location!

Évaluation :

2

We had problems with the back tires, the inside tires of the two sets on the back. One was flat and the other was low. The driver was concerned about driving back to Chattanooga wher the truck was leased. I called roadside service and they were 90 minutes arriving. The driver was due to go to work at 5: but was unable to leave and stayed until the tires were replaced. It was dark when roadside completed the job and driver was unable to go to work. Tires should be checked before the lease on every vehicle. Eleanor Sharrock

Évaluation :

5

less confusion drop off with all the one-way roads.

Évaluation :

5

There was a loud noise on truck when got up to speed that was annoying but not worst ever.

Évaluation :

5

We did all the online uploading and agreements prior to picking up the equipment. Easy Peasy pickup.

Évaluation :

2

I pulled under the vehicle return canopy 30 mins before closing. No one came out. I went in, and same lack of interest that I was there. A lady appeared and grunted "you returning?" She was gone 10 minutes, came back and said "your all done, 171 miles". I mentioned the experience I had in Nashville - again little to no interest expressed, except for a nice young man who appeared and engaged me for a few minutes. I commented on the below 1/4 gas tank and that I had been sure gauge was above 1/4, and the lady chimed in "no it wasn't!". I said "I assure you it is well above 1/4 tank, did you charge me for gas??" She replied "no". And I left shaking my head. Really awful.

Évaluation :

5

Your app is the worst app to use. It doesn't communicate well with your system. It requires multiple logins to be able to reserve a trailer or truck. It does t send the information to the pick up location. EVERY executive in the company should download the app and try to make a reservation. Maybe then something will be done. I have rented dozens of vehicles from you over the years.

Évaluation :

3

We did the contactless pick up and drop off which was WAY more of a pain. The keys were not put in the correct box so we had to go inside anyway.

Évaluation :

5

Very friendly

Évaluation :

5

Very efficient check out and helpful staff

Évaluation :

4

The young lady I dealt with was very personable and helpful. Unfortunately I didn't get much of a response regarding the rusted strap ratchets.

Évaluation :

4

'they were fast and efficient we did not spend a lot of time here, but had great friendly service.

Évaluation :

5

Helpful staff an great service

Évaluation :

4

The drop off for trailers was not good it was designed for trucks when you pull into a single line pulling a trailer at it is difficult to drop off the trailer in the drop off line and get your vehicle out as well. You need a trailer drop off with a 45-degree exit for the vehicle pulling the trailer

Évaluation :

5

Nothing, excellent Service

Évaluation :

5

👍

Évaluation :

5

Quick and efficient. Thank you

Évaluation :

3

truck was very old and tires were low and steering had excessive amount slack. during the trip check engine light came on.very poor gas mileage for a 15' truck 4to 6 mpg.the worst truck I have rented from uhaul

Évaluation :

5

Very fast, friendly service, second time I've used this uHaul location on the last four months, they are excellent and my go to place when I need their services.

Évaluation :

5

Everything was awesome

Évaluation :

1

There was minimal info about storage options on the website for this specific location except its was on the second level based off that size. Most uhaul storage facilities are nice, climate controlled and secure. Plus they normally have an "upstairs" or multiple levels and to get upstairs there is atleast an elevator. There was NO elevator, only steps and this was not mentioned until after we got there. So as we are moving to this new city we have countless heavy items that we had to haul UP A FLIGHT OF STEPS when we thought we could just roll these things right up to a unit and unload quickly and efficiently. They knew we had an entire truck full of very large house items and didn't question the full uhaul to bring up a flight of old metal stairs. It would be one of the hardest things to haul up steps for two people. So being it was almost time for them to close up for the night, and we had no where else to go with this full truck we had to settle for this and if we had known ahead of time that this was how the facility was we would taken our business elsewhere. Upstairs was no better than a old warehouse, hot and definitely not climate controlled. One of the last times we were in there getting all this stuff out and DOWN A FLIGHT OF STEPS we had to sign out of the facility with the code. Said it was signed out but it never locked the door to the inside storage facilities so we thought the code didn't work since the door was still unlocked, so we opened the door as it was fully unlocked and the alarm went off. Of course they had all gone home for the night and we will get penalized if we do not sign out properly so as the alarm is going off both inside the facility and in the units no police ever came and we did not know what to do. The emergency after hours phone call person did not answer his phone and still did not call me back to this day (about 2 weeks ago) so we ended up calling 911 ourselves to let them know that we are tenants at the storage unit and their doors are not locking properly and that they need to be aware of this as this is not a great part of town. It's good to know that the storage facility is probably improperly unlocked all day long and night and our valuables are all in one storage unit in this building. The employees are mostly helpful but not the most pleasant people. We will not be coming back here and we will be finding a newer nicer more secure storage unit for our things next time … And we have used family owned storage units in the past that have been nicer than this. I'm glad we didn't have to pay a dime for this place.

Évaluation :

3

Owner was friendly checking us in, but staff on the lot were irritated and rude. The parking lot and storage entrance was not wide enough to accommodate multiple families moving in as well as the Uhaul pickup/drop off traffic.

Évaluation :

2

System was down and took a very long time for me to be assigned a storage unit

Évaluation :

5

This was the best storage unit facility that I have ever dealt with. Every one was pleasant and the units were very well maintained.

Évaluation :

3

There was a African American guy there. He was absolutely helpful. Now there was also a new guy there (red he'd-not trying to be rude). He was terrible. He was arguing with me and my family almost the whole time. The facility and everything else was great. But maybe you all should let him go. He was very unprofessional!!!

Évaluation :

3

Didn't like that they changed my truck n notice when I came in no one was in the facility n notice other customers complaining about the same issue with there order a truck......

Évaluation :

5

Everybody was so friendly and helpful.

Évaluation :

5

They were very helpful and communitive re: the delivery of my U-box

Évaluation :

5

Very helpful staff ... efficient handling of my storage and moving needs ... Couldn't recommend them more highly! Alyssa and Troy and TJ were great!

Évaluation :

5

Great experience

Évaluation :

4

I tried to call several times and the phone was rolling to the corporate number. Had to go to the facility to get support. They were very helpful on site.

Évaluation :

2

My Uhaul moving experience was a 97 % nightmare.

Évaluation :

5

The employees at Broad street were awesome. They were patient and understanding during a very busy day. It was the best experience I have had at a u-haul ever. Not that the other ones were negitivate.

Évaluation :

5

This place is fantastic!!! Thank you so much for all of your help!!

Évaluation :

1

I reserved a storage unit several days in advance. Once arrived I was informed there were in fact no storage lockers available and the one I reserved was currently in use. 0 stars would be my rating.

Évaluation :

4

I'M STILL WAITING FOR THAT LOCATION TO APPLY MY CREDIT CERTIFICATE. THE CALL CENTER IS THE WORST! I TRY TO CALL THE STORE BUT GET REDIRECTED TO THE WORST CUSTOMER SERVICE EXPERIENCE EVER EVER EVER!