Le client n'a pas laissé de commentaire.
James ACustomer Reviews for U-Haul Moving & Storage of Broadway Plaza
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher
Bonnie was very nice and helpful
Leonard PI rented the all new van Ram, with a lot of technology, I would like to all the fleet be replaced Some of the van has not back camera and that's dangerous
JUAN GSatisfied
MOHAMMED-AMINE LCustomer Service was excellent. Courteous and respectful. Very helpful. Thank you.
Kevin C | Premières impressionsGood atention
ERNEY VYalixa Coloń did amazing, she was helpful and friendly would highly recommend her for anything there
Jasmine D | Premières impressionsvery easy to deal with
HENRY DJust clean inside the car.
Nechmy LShe’s the best
AWLRICTH SGreat experience....I was greeted with a big smile by the assistant manager, Yalixa, who proceeded to expedite my truck rental and box purchase with professionalism and a friendly attitude. It's obvious that customer service is paramount at this location. Clean truck and store and happy associates ..Very rare today..Thank you Yalixa..Highly recommend this location
MICHAEL GNothing I had a great experience
JESUS REverything went nicely smothe and ez drop off
DEEBOB BGreat service! Thanks!
RICARDO NNo problem the staff was very helpful knew she stuff nice lady to talk to I was very happy to rent truck Thank u Jim
JAMES GAppreciation for Exceptional Customer Service Dear UHAUL , I wanted to take a moment to express my sincere gratitude for the outstanding customer service I received during my recent rental experience at your location at 34 Broadway, Malden, MA 02148. On the day of my rental, I encountered a situation that required some changes to my reservation. Although I called the office just 10 minutes before closing at 5:50 PM, Ms. Yalixa answered my call promptly and listened attentively to my request. After understanding my needs, she kindly put me on hold to consult with her manager, Ms. Bonnie Aliberti. Within just a few minutes only , Ms. Yalixa came back with a perfect solution to resolve my situation. I truly appreciate how both Ms. Yalixa and Ms. Bonnie worked together to ensure that my rental went smoothly, even at the last minute. Their professionalism, patience, and willingness to help made my rental experience an unforgettable and positive memory. Thank you, Yalixa and Bonnie, for your excellent service. I will certainly keep your company in mind for future rentals and recommend it to others! Warm regards, Laith
LAITH AExcellent service à la clientèle
Noostral S | Expérience généraleMy rental went smoothly and efficiently, the truck was clean and easy to find, so my only suggestion is keep up the good work. The manager was outstanding and very helpful.
WARREN SNot happy with the rent always going up, and given the reason that improovements are being made & only 1 working door for loading was working, and the 1 working door was blocked by someone not using it.
Seth B | Expérience généraleNice people there as always
ROMERO DVery helpful
IAGO AThe good: I rented a 6x12 trailer, it looked brand new, was clean and it seemed like the trailers first voyage. Customer service was good and the women behind the desk was pleasant.I drove it from Boston to Utah. The Bad: After 3 hours of driving I pulled over for gas and smelt something burning. Thankfully I had a laser temperature gun and two of the wheels on the trailer read above 400 degree's. Roadside assistance showed up 2 hours later and we found out the brake drums were not calibrated properly. The mechanic eased them out and the trailer worked fine. This is super dangerous. trailers catch fire because of overheated brakes. Thankfully I caught this before it got worse. The mechanic jacked up the trailer and the wheel did not free spin. How is this not performed when purchasing a new trailer by Uhal? I dont know who is to blame, I am just happy my trailer didnt catch fire. hense the 3 stars. otherwise it was a flawless 2400 miles.
RICHARD CI don't understand how you could prohibit smoking inside the car, as I couldn't smell any smoke in the vehicle I rented.
JEFF AYalixa facilitated my rental and did a fantastic job start to finish...Trailer was clean and new...Yalixa gave me a big smile upon arrival...got me in and out quickly and was helping multiple customers at the same time with ease and professionalism..TY ..great experience
Sal CWoman handing my reservation (she specified she was the Asst Manager) was rude, unhelpful, and uneducated on the product as well as its associated cost. Having utilized this location before (with three others within 2 miles), I figured it was a no brainer to use them again. The woman took my information and for the next ten minutes it was the most confrontational and enjoyable experience i have ever encountered with a customer service representative. Manager was there in the afternoon and she was very pleasant and helpful after hearing about my initial experience. Unfortunately, after my morning experience, I couldn't bring myself to give this location any more than 2 stars. I am only giving that for the managers professionalism and positive attitude to help resolve my questions instead of telling me, "I have bad energy" like the assistant manager did earlier that day.
ADAM CThe customer service is amazing very helpful crew!Thanks
RAFAEL A | Premières impressionsI am a weekly renter, and As always my expert the Malden location at Giovanni plaza was amazing. Julio Is full of life and always has a smile on his face he went above and beyond to make my rental even better than usual! Thank you all for your hard work.
DIANA FService was excellent very helpful crew thanks!
RAFAEL ABonnie was great ! Julio is the best he was there when I originally rented my storage unit. Great personality and beyond helpful.
MORIAH MThank for being here👍
VIEUX T | Expérience généraleThe app was not working. I could not get my vehicle that way. Had to go inside
Angela wContinue to stay friendly helpful and courteous THATS the way I was treated. Merci
JAMES FTruck bed was dirty with trash from previous renter. The truck exterior it self was really dirty, but it served my needs and thr staff there was awesome. They were so helpful and Bonnie the manager took care of any issues immediately without question. That's great customer service and I will back as a customer soon!
Ricardo NI thought the location did the best they could given the circumstance, so I wanted to give a positive rating. It is hard to be promised 24 hour pick up though, and not have the truck ready. It seems UHaul may be over promising for a service they can't deliver or guarantee. The fact the truck was not ready made the start of my move quite rough. Everyone was kind, and thankfully we could make it through, but the delay in pick up time threw off my ability to prepare, threw off the movers start time, threw off my kids school drop off routine, and required I return to the facility by taxi to pick up a truck.
AUSTIN KThey are excellent!
SILLAS DFood service
NELSON AJULIO IS THE BEST!
Jonathan Cwell run location..Julio and Cam helped me with box/materials purchase and truck rental..They were professional, quick and knowledgeable. Store was well stocked and truck was super clean...Thank you for a great experience...Great team
Sal CI am a weekly renter from this branch. I appreciate and look forward to seeing the staff at every visit everyone always goes out of their way to accommodate me as a client. I'd like to bring attention to the management in particular at this branch. Bonnie goes above and beyond Not only as a manager but as a human. Regardless of what's happening in my day I always end up at U-Haul either in a rush or late and running behind, her smile always greets me and makes me feel comfortable. I've rented from a lot of branches but this I now consider to be my home base and I just want to thank everyone involved for always making it such a wonderful experience!
DIANA FThis is by far the best Uhaul office..Super clean, well stocked and helpful professional associates. Yalixa facilitated my materials purchase and truck rental. She did it all quickly and professionally even during a very busy time. I was impressed with her ability to handle many many tasks with a big smile..Thank you for all your help..
SALVATORE CI love the Broadway location! I'm there so frequently I consider the staff friends!!! Although everyone individually is amazing, Lexi has really been a standout providing me with amazing customer service at every visit!
DIN FEverything was very good
VON WPerson helping us was amazing! Excellent customer service.
keith KHire more people like Yalixa C at 34 Broadway Malden , MA. She pleasant, professional and provides EXCELLENT CUSTOMER SERVICE. She is outstanding and the rest of crew was pleasant as well.
MARY CPleasant experience all the way around!
RAYMOND OHire more people. One person can’t do it all.
RICHARD MMy experience with U-Haul was very bad in general. I had a reservation for 10am at the East Boston location, but when I got there, they had no keys for the van. After waiting for more than one hour, I had to make a new reservation for 1pm at Malden, which was very far for me.
Bernardo HBonnie is wonderful to work with. She is hard working and always pleasant
Judith C | Expérience généraleYalixa is the absolute best! Super polite and efficient.
MARK LBonnie is very professional and friendly. Our move was smooth because of her! Big shout out to Bonnie's help! Excellent customer service!
Bowen Z | Expérience généraleThe only thing I would change: I had to return the vehicle with 3/4 of a tank of gas. Why not full tank? Much easier! I had to use my credit card twice at the gas station to get it just right. Everything else was marvelous.
PATRICIA EFriendly and very efficient staff every time I go there. Which has been quite often lately!!
DANA RBonnie is wonderful she makes everything easy and her workers are very helpful and pleaseant they deserve a free lunch they were patient kind moving is stressful and they made rent a U-haul very easy helpful 5*************** stars all the way!!!! WONDERFUL STAFF Broadway Malden, MA.
SUSAN DThe truck was clean, but in very bad shape, terrible suspension. Noise from all over. I've rented U-haul's before and got good quality trucks, but this time unfortunately it was not the case.
Oussama SQuick and easy
Faris ZEmphasize more to customers to call the 800 number and not the individual offices. Many of the individual officers were no longer in business for U-Haul, even though they were listed on line as being so. The 800 number worked well, but it was a little frustrating that they had to call me back. Once I did speak to someone, the process was professional and efficient, and the local branch was excellent.
Mark CGreat service and staff
Dana RBest location in the area. Staff is wonderful. Trucks are clean. Checking in goes quickly. Very pleased with this location.
DONNA Dgreat experience...I walked in during a very busy time and was impressed with Yalixa's professional poise and demeanor while she helped several customers at the same time. she is a rockstar..Great customer service is a rarity today and she stands out as a well trained associate who cares about her job...Thank you for your help kid and keep up the good work ..
SALVATORE CTe dan un servicio rápido y es muy bueno
VICTO BBonnie and staff are terrific. I would not have rented there over 15 years if the staff wasn't always helpful and the facility left unclean
JOSEPH P | Expérience généraleFriendly and professional staff.
Dana RHad rented storage space at the Malden location even before U-Haul took it over. They have made improvements since they have owned it, and it feels very safe! The manager Bonnie has been a pleasure to deal with over the many years I rented from them! The staff is also so professional and friendly! I definitely recommend them to anyone looking to store their stuff, with piece of mind!
CHRISTINA T | Expérience généraleBonnie and Lexi offered exceptional customer service. Merci
Mary C | Premières impressionsBonnie was very kind and helpful!
Jun P | Premières impressionsBonnie Aliberti is a great asset to your company. Her professional and superior work ethic is absolutely the highest. Individualy with me was tops. I even observed her interactions with other customers , they were the same as with me. Part-timer named Adrian works late afternoons He assisted me on several occasions He was knowledgeable and courteous A definite thumbs up to him please
Steven M | Expérience généraleAlways clean, air quality and temperature was always perfect. Well managed facility and very nice and helpful staff. An excellent U-Haul location. Strongly recommend I never had a single issue in my 4 years using this location. Thank you for your professionalism. Tim Moore
Timothy M | Expérience généralePlease and friendly
DONALD L | Premières impressionsBonnie and her team are amazing! Always pleasant, helpful in answering questions and at the ready to assist when needed.
KAFI G | Expérience généraleBonnie and her staff are amazing. I've been a customer for several years and I've always had a great experience whether it was my storage unit or renting equipment. I continue to stay with U-Haul because of the treatment I receive from Bonnie and her crew. And I will remain long-term client.
Lawrence J | Premières impressionseveryone very nice
MARIE D | Expérience généraleAmazing Uhall store experience! Shopped around 3 different Uhall stores and U-Haul Moving & Storage of Broadway Plaza had by far the most friendly staff and best storage room. The office team was fantastic as well as the General manager BONNIE ❤️. From start to finish everything was beyond expectation." Love you guys…thank you Marcelio Venancio
CEIA V | Expérience généraleLow prices, very clean, high quality, security, great service The best place to rent storage space
Juan M | Premières impressionsStaff was great
Jeremy B | Expérience généraleNever did storage in my life. When I found that I needed it I was already stressing out. Then having never did it I figured it would be a pain in the . The lady who helped me made the experience go so smooth and easy. If I ever need to store anything in my future I won't hesitate to come to UHAUL. Sincerely,morgan
David M | Expérience généraleGood customer service, clean facility and equipment
BRIAN K | Expérience généraleVery good staff, and well maintained facility
CHIEN H | Expérience généraleBonnie & her team at 34 Broadway were the best ! Had terrible experience at 2 other local UHaul locations, but Bonnie's team was awesome from start to finish!
scott v | Expérience généraleI was rent before but now this services here in Malden was better. Because they are very friendly and help you a lot.
Massiel G | Premières impressionsI like this place because you find employees to talk to if you have questions! I have been with them since 2016. They are the best and it is in the best location!
Victoriana M | Expérience généraleBonnie was simply outstanding! Unfortunately 2 other local U-Haul locations failed us miserably - Bonnie stepped in and took care of us. I'd recommend this location to anyone and also recommend UHaul take care of employees like Bonnie !
scott v | Premières impressionsI had an amazing experience, all of the staff were very friendly and helped me out right away. The facility was clean, other than some of the renters decide to leave a mess but that is not UHuals fault. Thank you UHual
Chrisanna G | Expérience généraleThank you for your help with my situation greatly appreciate god bless you
ROMOLO D | Expérience généraleFff
Adilson C | Premières impressionsAwesome staff!!!!
Joshua M | Expérience généraleVery good experience 👌
Lea P | Expérience généraleThis has been and amazing experience. The manager should be very proud. We loved it here.
Jackalynn R | Expérience généraleWhat a waste of my peoples time working with UHaul , after I saw that the reserved space was not available we cancelled Immediately,I went to a competitor down the street , was loaded in and on my way in half hour , I spent a half hour at your location after spending a half hour a week before pre registering and setting up payment , only to find out your rep could not access any of the correspondence I was sent by your phone rep , and was not interested in looking at the numerous emails cut and emails I had on had , I'm in customer service and if I operated like you guys I'd have no customers, I never complain but you guys take the cake for how not to do things
John L | Expérience généraleThe manager at the location when we checked in was very friendly and helpful. Great experience!
Richard M | Expérience généraleEverything was perfect, wouldn't think of using any other facility. Great job to the staff.
John V | Expérience généraleThank you! I am grateful for the help in this way. The facility was excellent. I especially appreciated the hours for access and the ability to pull the truck up to the large garage doors. Also, thank you for the carts - they were great. The experience was outstanding in every way. Thank you again.
Philip F | Expérience généraleThank you!! The experience was outstanding in every way.
Philip F | Déménagement en ligneThe establishment is clean and the staffs including the manger are very professional and respectful. Je les recommande fortement!
Daniel C | Expérience généraleSuper clean facility.. so clean I thought the floor was just painted.. great, helpful staff.. Jace, Lexi, Nicole and Bonnie made it so easy.. Thank You for all your help..!!!
Sal C | Premières impressionsI started out at a different location but I made some mistakes with my truck and storage reservations, so I was referred to Bonnie's location. I was super stressed but Bonnie made everything so easy. It was a Saturday which also happened to be the first of the month so I know they were super busy, but even still they were all so nice and accommodating. Working in the service industry myself I know that how happy your staff is directly correlates to how well customers are treated. The team actually looks like they enjoy working there which honestly is rare these days. The location is great as well!
Alyssa R | Premières impressionsExcellent process and very professional staffs from the attendant to the manager!
Daniel C | Déménagement en ligneThey where very helpful
Takeisha G | Premières impressionsVery good
Pierre G | Premières impressionsI will recommend everyone to go there for storing your staff it’s cleaned and safe Bathroom cleaned
MARIE S | Expérience généraleJust kinda pricey (to me) for such small unit. Otherwise...All Good
Janice R | Expérience généraleThe whole staff is amazing. Especially Bonnie the supervisor. They are truly amazing people out there still.
geraldine l | Expérience généraleBonnie is a great human being! Went out of her way to help me Multiple times
saqueo p | Expérience généraleService was great! Bonnie and her team were absolutely amazing, they were so helpful and helped me with all my storing needs.
Claudia V | Premières impressionsI was a customer for 8 years never had a problem everyone is attentive especially t the manager Bonnie!!! Thank you for everything!!!
Fabricio D | Expérience généraleAbsolutely nice and friendly environment!!! Very clean all around!
Yelena K | Premières impressionsMuito bom o atendimento da equipe muito bem treinados estão de parabéns ❤️
Max C | Premières impressionsEveryone was so nice to work with…they always made it easy for me .. and the facilities were outstanding /very well maintained
Edward C | Expérience généraleThe manager, Bonnie is great! She answered all of my many questions throughly throughout my stay. She is very knowledgeable which made my experience flawless from moving in to my move out. Her staff was kind and helpful at every encounter and they really reflect her professionalism wonderfully! I definitely would recommend this storage facility.
Carmen H | Expérience généraleStaff always went above and beyond to help me. I had surgery and found it hard to get there and empty my unit. They were so professional and kind. Bonnie was the best. Many thanks to her! We will recommend your facility of course!
Marilyn M | Expérience généraleThe two employees who helped me were amazing and very friendly! Very knowledgeable and made sure that saw the unit and that it was the right size for me before purchasing! Thank you :)
Chrisanna G | Premières impressionsThis facility is clean, neat and well lit. The staff especially Bonnie have always been very cordial and helpful.
joesph k | Expérience généraleThis particular U-Haul storage facility was not the norm - it was much BETTER than those others we've been to or done business with. Thanks :)
Rachael B | Expérience généraleLa manager es muy profesional
ERICK S | Premières impressionsBonnie is simply fantastic and provides the best customer service experience one can hope for.
GAUTAM G | Expérience généraleThanks for your service
mario d | Expérience généraleSatisfacción
mario d | Premières impressionsStaff helpful and friendly. As long as you pay your bill and don't lose your key, everything is good. Nobody bothers you.
joseph p | Expérience généraleTo help deal with historically severe heat waves, top-floor indoor climate control at this location may benefit from adding a couple roof vents. Put another way: venting the heat from the highest point can be more cost-effective than fighting the sun with air conditioning. We had such vents in our chicken and baled hay barns. Sealed them off in the winter.
Jeffrey L | Premières impressionsMy experience was much worse than "below average". My reserved locker, even though confirmed just the day before, was not available when I arrived. This was because (supposedly) someone had used the "e-checkin" service, but checked into not their locker, but my reserved locker!! How can UHaul allow people to do this? No solution was offered and no other lockers were available at that site - Medford, MA. I finally found an alternate at another UHaul site. But at a cost $45/mi th more expensive than the locker that had been guaranteed to me. I want a refund for the difference from UHaul. And, heads up UHaul, your new self-e-checkin prices is highly flawed. Please email me to arrange for the requested reimbursement. Otherwise, after many many years of using UHaul, I will stop being a customer. Thanks you. Chris Seaver, cbseaver@gmail.com.
Christopher S | Premières impressionsThe staff at this Uhaul were incredibly helpful, kind and accommodating. I feel very lucky to have had them involved in my move and they made everything much easier and were able to work around a number of difficulties I presented them. Thank you so so so much to Bonnie and her team for making a difficult day much easier.
MEAGHAN M | Expérience généraleBonnie is unbelievable, after many months of waiting on storage units to become available at many facilities, many city's, Bonnie knew exactly what I needed and accommodated me with ease, thank you Bonnie! And the uhaul team at malden !!
Brett F | Premières impressionsMerci.
SUSAN M | Expérience généraleReally impressed with this facility. Very well taken care of.
Alice R | Expérience généraleThank you for keeping my stuff safe for years. I recently finished my house and now have room for everything. Bonnie was a doll and made my experince smooth and headache free. I do not know what you guys would do with out her at that location.
SCOTT H | Expérience généraleEl mejor lugar para almacenamiento… mejor q la típicas compañías
Erik P | Premières impressions