Customer Reviews for U-Haul Moving & Storage of Broadway Plaza

1 742 évaluations

34 Broadway   Malden, MA 02148
(Rt 99 Broadway Plaza to the left Giovanni's Pizza)

(781) 322-6900

Heures d'ouverture de l'établissement

  • Lun - sam : 8h am à 6h pm
  • Dim : 9h am à 3h pm
Heures d'ouverture spéciales
  • 11/25/2021: 7h00 am - 3h00 pm

Services dans cet établissement :

Pour nous contacter

(781) 322-6900

34 Broadway
Malden, MA 02148
(Rt 99 Broadway Plaza to the left Giovanni's Pizza)

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - sam : 8h am à 6h pm
  • Dim : 9h am à 3h pm
Heures d'ouverture spéciales
  • 11/25/2021: 7h00 am - 3h00 pm
  • Inspection gratuite du remorquage
  • Retour client 24 heures
  • Entreposage de bateau
  • Entreposage de VR
  • Entreposage de véhicules

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher

Évaluation :
5

Great experience. Staff were excellent. Building neat and clean.

Chuck N.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

ESTEFANIA R. 
Évaluation :
5

Best run Uhaul by far...Great team- Yalixa, Jace, Bonnie and Willy expedited my truck pickup/return quickly and professionally...Super clean shop...Highly recommend.!!!!!! Thx guys

CHRISTOPHER M. 
Évaluation :
5

Nice! Always a great experience!

DAVID F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Margaret G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Cody Aaron C. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

FRANCOISE M.  |  Expérience générale 
Évaluation :
5

All told, the worst part was that I was not told about not getting the 2 furniture dollies. That was a big problem when I got to Boston. So nest time, please make sure you communicate bette about changes to my order.

Daniel N. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

JOSEPH S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Felicia D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael L. 
Évaluation :
5

great customer service

SHANE P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Darryl L.  |  Online Move In 
Évaluation :
5

Nothing, everything went well. Excellent customer service!

Maria R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CAM H. 
Évaluation :
5

The staff member that helped me (Bonnie Alberti) went above and beyond with my rental and explaining everything I needed to know I had a very good experience dealing with her. Thank you, Geno Mirabella

Geno M.  |  Premières impressions 
Évaluation :
5

Excellent service and friendly staff

Fouad C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

FEDERICO M. 
Évaluation :
5

The best Uhaul office by far...Super clean, well stocked, well run operation.. Customer service is paramount and it is evident immediately. Bonnie, Kenny , Lexi and Willy facilitated my rental and supplies purchase quick and easy. Highly recommend. Thank you guys for all your help!!!!!!

CHRISTOPHER M. 
Évaluation :
5

I spoke with someone over the phone regarding late drop off by 3 hours. The person was informative and explained me different scenarios and deadlines and the charges . Dropped off the uhaul team member was nice and informative. Excellent customer service.

Jorge S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

FELICIA D. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

ENMANUEL H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ROGERIO S. 
Évaluation :
5

The staff it's very professional courteous polite very helpful I would be recommending this location to all my friends thank you very much for your service

JACQUES T. 
Évaluation :
5

Always a pleasure dealing with this location 👍

DAVID F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

katie F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DONNA M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kinston D.  |  Expérience générale 
Évaluation :
5

The person that greeted me was very friendly and extremely accommodating

PATRICK ALLEN G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

EVENS J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

WALTER P. 
Évaluation :
5

Thank you for the care, affection and attention! you guys do a great job! the captivating smile and a brand! thank you again!

olavo a.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Said A.  |  Expérience générale 
Évaluation :
5

Great!

DAVID F. 
Évaluation :
5

Everything was great

WILLIAM M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ROBERT S. 
Évaluation :
5

I was well attended despite not mastering the language and even so everything was successful. Merci.

PAULO HENRIQUE R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DONNA M. 
Évaluation :
5

Keep your keys I working order

MARIANNE W. 
Évaluation :
5

Excellent manager excellent employees excellent customer service very reliable very responsible no issues at all smooth rental

SHERESE A. 
Évaluation :
5

The manager and Yalixa colon are the best.🤝👍🏽

Louisna J.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

FABIO F. 
Évaluation :
5

I think surveys are a horrible way to judge your employees hard work.

Cynthia S. 
Évaluation :
5

Willy, Lexi and Bonnie were professional and expedited my return quickly ...Very clean shop/facility..By far, the best Uhaul experience...Thanks for all your help

CHRISTOPHER M. 
Évaluation :
5

The attendant helping me was AMAZING. Extremely nice and attentive.

Kai S. 
Évaluation :
5

Very good customer service

Hamdane S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SYLVIAANN O. 
Évaluation :
5

Customer service was wonderfully friendly and professional! Service like this really makes a stressful situation more pleasing! Thanks for your hard work and dedication to your clientele.

EMILIA S. 
Évaluation :
4

The biggest problem that I had was using the app to check in. More clarity about the alternative contact should be explained

Keith S. 
Évaluation :
5

Wonderful service!

GABRIELA F. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

MOISES O. 
Évaluation :
5

Amazing service during a stressful move! I wish I had the names of the man and women who helped me because it was FIRST CLASS!

ANDREW K. 
Évaluation :
5

Once you get in touch with this U-Haul location, the service couldn't be better. I was very satisfied with the equipment, the pick-up experience, and the drop-off experience, and I would recommend them to a friend. However, U-Haul as a company should improve their customer communications. It is difficult to connect with U-Haul if there is a problem or a change. Telephone hold times are unreasonably long. The phone app is unreliable at best. Customer information is not transmitted well from one location to another, should changing locations be necessary. You should send me a separate survey on that subject! :-)

THOMAS C. 
Évaluation :
2

When we arrived, the keys were not with the van and it took 30 minutes to complete check out.

Megan R. 
Évaluation :
5

From Bonnie to the people working there they were friendly and helpful

James J.  |  Premières impressions 
Évaluation :
5

My agent, Yalixa Colonâ€"who also did the hitching and unhitchingâ€"was amazing. She was courteous, attentive, thoughtful, well-informed, congenialâ€"and very strong (she lifted the trailer tongue with more strength than I have!). She was a superb representative of the U-Haul organizationâ€"and, I might add, in each of these characteristics manifestly exceptional for rental company personnel in my experience.

Linn H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Valentina V. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MARIE L. 
Évaluation :
5

Good price, nice agents, overall smooth transaction.

Jamin T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Zev S. 
Évaluation :
2

One of staff members at reception was rude. She was talking back and instead of answering questions about the check-in procedure just told me that I'm the one who is causing troubles and everyone else didn't ask question. I did not expect this kind of attitude from the staff

Alexander I.  |  Premières impressions 
Évaluation :
5

Perfect

DAVID F. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Matthew B. 
Évaluation :
5

I answered "no" on question 6 because I don't recommend things to people. What people do is their own business.

ROBERT M.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

SUNNY K. 
Évaluation :
5

Everybody is very professional, kind, helpful. Specialy manager Bonnie Aliberti.

TATIANA N.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

David S. 
Évaluation :
5

Excellent customer service, haven't seen this high quality service in a while around here. I will not go anywhere else for rentals. I wish I remembered the names of those people that helped me, but everyone I asked for help were pleasant people and great to deal with. Thanks a lot!

ADAM D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Josue C. 
Évaluation :
5

no comment

WILLIAM J. 
Évaluation :
5

The lady who helped me (Bonnie I believe was her name) was just awesome. She went above and beyond to make sure I had everything I needed to unload my truck and return the truck. Thank you Bonnie!!

Nikhil A. 
Évaluation :
5

Keep up the great customer service !! Thanks to Yalixa, Kenny, Willie, an there manager Bonnie !!

DAVID B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

keith s.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ADAM B. 
Évaluation :
5

I have had storage units off and on at this location for 6 years. It is clean, it is very well maintained, and it feels safe. Access is easy. Bonnie and the team are always very helpful. If I have storage needs in the future, I will definitely be back.

William N.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

carl S. 
Évaluation :
5

Great customer service. Thank you for everything

Gabriel A. 
Évaluation :
5

I love renting from this location. The staff are very helpful. Jalixia is always so helpful and super friendly. The trucks are always clean. I highly recommend this location.

SOPHEA C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Alicia K. 
Évaluation :
5

The Staff at this location keeps getting better an better thanks for all the help an great customer service !! I would like to give a special thanks to Yalixa, Kenny, Willie, an there manager Bonnie for the great work they provide every time I go there an that's why I like coming to this location an would highly recommend it to Anyone !!

DAVID B. 
Évaluation :
5

Every time I rent a Cargo trailer, I have to replace the bulb for plate light, iam sick and tired of this .please instruct your employees about this matter .thanks

Fouad C. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Anil P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Laura R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

COURTENAY M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

WALTER P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ANTHONY S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

YANICK O. 
Évaluation :
4

You can't really change the issues related to the location, such as crowding even when not busy and limited space to maneuver vehicles and trailers. I hope the people working here will continue to pay attention to these issues as much as they did when I checked out the trailer I rented.

RICARDO D. 
Évaluation :
5

Best UHaul experience I've ever had, maybe because it was a woman running the place.

Rhys R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

PATRICK J. 
Évaluation :
5

My go to Uhaul

DAVID F. 
Évaluation :
5

The person that helped me was outstanding service. Felt like I was on vacation at a resort. A+ customer service, I was very impressed. Thank you so much and your off schedule drop off, was the greatest and saved me tons of time.

ALONZO M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MArianne W. 
Évaluation :
5

I originally went to the 420 Eastern Ave. location and the associate called the 34 Broadway location, and reserved the vehicle I needed because that location had none available. His assistance is appreciated and was very helpful.

ROBERT V. 
Évaluation :
5

Amazing service. Great team and smiles.

Zhaney C.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

THANH T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

VALENTIN R. 
Évaluation :
5

Excellent customer service !

YOLANDA T. 
Évaluation :
5

The folks here were fine as well. But the fact that once again I was required to drive 25 minutes away from the location not more than 100 feet away from my final destination

MICHAEL O. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

ROBIN F. 
Évaluation :
3

After hours drop off

Francis T. 
Évaluation :
5

I would like to give a special thanks to the awesome staff at this location for great customer service Thank you Yalixa, Willie, Kenny, an there manager Bonnie.

DAVID B. 
Évaluation :
5

Very helpful staff made the return easy.

KIMBERLY MONIQUE L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ARUSHI S. 
Évaluation :
5

Special thanks to Bonnie Aliberti for being so understanding and helpful. I really appreciate her, and am recommending this storage unit to all my friends because of her.

Gopal N.  |  Expérience générale 
Évaluation :
5

Wheel alignment

DANILO M. 
Évaluation :
1

Long wait time to talk to customer service. I received a poorly running truck. I am very unhappy to be charged for roadside assistance when I was not advised there would be a charge.

Dana C. 
Évaluation :
3

This was the third location we were sent to after being told that our week long reservation wasn't being honored due to over booking. I will not be recommending UHaul to anyone in the future!

HUGOENRIQUE L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DAVID C. 
Évaluation :
5

From my experience yesterday I did not feel you need improvement. I did an online check in and when I got to your office they were pleasant and helpful. We quickly went in our way. My experience was awesome. Merci

SEAN C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

GARY F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

angel B. 
Évaluation :
5

I like it

Kinston D.  |  Premières impressions 
Évaluation :
5

Bonnie and her team are great.

Judith C.  |  Expérience générale 
Évaluation :
5

Bonnie and her team are awesome!!!!

ELIAS D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CAOXIN S. 
Évaluation :
5

Keep on, keep the best custon service, and keep the best communication... Merci.

Eduard L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JOSEPH S. 
Évaluation :
5

The staff was always helpful when I had questions. One of the staff members told me I had a cooking pot on top of my car. I had no idea. I am so glad the staff member told me this. Totally save the day from turning into a bad accident.

Jessica M.  |  Expérience générale 
Évaluation :
5

Bonni, Willie, Yalixa and Kenney and all the staff were superlative professionals. I had no problems at all. Everything went smooth and highly professional. The Bonnie Aliberti team goes above and beyond to please each and every patron. I am remain grateful for the kind, courteous, compassionate professional and respectful service I received. Bonnie even came out to the truck upon my pickup to speak and to isee if I needed anything.This is a prize winning operation that deserves to be highly commended for their teamwork. I can see why this Uhaul location is so consistently highly rated and why Bonnie's location stays fully occupied.

Maria M.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kathleen D.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Akanksha T.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Eric V.  |  Expérience générale 
Évaluation :
1

The staff we spoke with were friendly and helpful, really terrific. However, the office on Eastern Ave was significantly understaffed. I realize the pandemic has made hiring difficult, but I hope you're doing your best to hire the appropriate number of employees. More problematic was the fact that even though we'd reserved a unit, it wasn't available. Why bother letting someone reserve a unit if you're not going to actually hold it? Luckily, the other location in Malden had a unit that was a bit larger, which was unfortunately 100 $more per month. While we did get one free month, we should have just been charged the original amount of the size we tried to rent in the first place, plus some sort of discount or offer for the inconvenience.

Sarah B.  |  Premières impressions 
Évaluation :
5

Le personnel était amical et serviable. Would definitely recommend to someone else

MATTHEW B.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

ERNEST E.  |  Premières impressions 
Évaluation :
5

I felt like Kenny went above and beyond to help us; he was so friendly. There was another man, I did t catch his name, but he went out of his way to make sure we were alright. I will recommend this location to everyone.

Edward C.  |  Premières impressions 
Évaluation :
4

Great accommodating staff. Only downfall, a bit tight maneuvering vehicle to loading dock, a bit tight

Thomas B.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Victor J.  |  Premières impressions 
Évaluation :
5

I just want to give a huge shout out to Bonnie at the Malden uhual ! She was great ! Friendly and helped me out a lot !

Jessica L.  |  Expérience générale 
Évaluation :
5

The staff was so incredibly helpful and always friendly! We found the location to be extremely convenient and easily accessible with plenty of parking available. I would highly recommend this U-Haul facility to anyone.

Elaine W.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

MARYANN B.  |  Expérience générale 
Évaluation :
5

Two female workers were very helpful!!

Tia S.  |  Premières impressions 
Évaluation :
5

Good customer service

Nicolas C.  |  Premières impressions 
Évaluation :
2

This is not representative of all staff at this U-Haul. The process by which we rented a unit was horrendous to say the least. I believe it took me close to 90 minutes just to secure a facility and had a myriad of transactions (debits and credits) to make it all work. Another inconvenience is all the extra fees (lock fee, environmental fee, service charge, etc). All those hidden fees made it feel like I was getting scammed. If you bundled it up and only charged what was advertised in one lump sum, I would feel less taken advantage of.

Dan K.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

WAYNE W.  |  Premières impressions 
Évaluation :
5

Bonnie and staff were great. Personable and professional. Would highly recommend.

Vince R.  |  Expérience générale 
Évaluation :
5

Great location, very helpful and friendly people.

Jennifer M.  |  Expérience générale 
Évaluation :
5

Bonnie and her staff are first class. She is very respectful and honored an agreement I had with another U Haul facility. She is professional and her operation is seamless. I think I'll keep my items there as long as I could.

Vince R.  |  Premières impressions 
Évaluation :
5

Very helpful and friendly staff!

Kelly G.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Elizabeth d.  |  Premières impressions 
Évaluation :
5

This storage facility is exceptionally clean...Clean, bright facility with several doors for convenient move-in. All the staff at this location were extremely helpful and friendly. Bonnie, the manager, took me on a tour of the facility and I was impressed with the clean, shiny floors and my unit was bigger than I thought. Willy, Karoline, Brittany and Denise all helped facilitate a seamless move-in...Thanks for all your help !!!!

Sal C.  |  Premières impressions 
Évaluation :
5

I love this place because they give good customer service, I'll recommend malden uhaul to anyone.

Melodie S.  |  Premières impressions 
Évaluation :
5

Excellent customer service—making a stressful move that much less stressful with their help and grace!

Carolyn G.  |  Premières impressions 
Évaluation :
4

Thanks for staying open late on Sunday to help me.

paul s.  |  Premières impressions 
Évaluation :
5

The whole staff was fantastic! They were all very helpful and accommodating! Bonnie did everything in her power to help between getting me into a storage unit to getting me a quote on a moving truck.

Bette G.  |  Premières impressions 
Évaluation :
5

Some of the nicest people I've dealt with in along time. Very refreshing!

Sherry L.  |  Premières impressions 
Évaluation :
5

The facility is very clean and well maintained, which was a relief as I know my belongings will be safe. All the staff were very helpful and more than happy to assist me. Great experience.

monica s.  |  Premières impressions 
Évaluation :
5

The ladies were so nice with me and answered all the questions I had.

elias r.  |  Premières impressions 
Non les évaluations ont été soumises pour cet établissement.

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