Bonnie and her staff were excellent and exceeded all my expectations! Bonnie and her staff were always pleasant, courteous, professional and super efficient. They were always willing to help in any way to make my storage and moving experience a hassle free experience. On my move-out Bonnie not only assisted me with discount considerations but also took time to speak with me and my sisters who had come from LA to help me (a Catholic lay sister of the Order of St. Dominic) drive my belongings from Massachusetts to Ohio. I am also a US Air Force officer veteran who has moved alot in my life. I would totally recommend the 34 Broadway UHaul location for anyone needing a storage location with moving resources. I can say it was truly a blessing to have Bonnie and the 34 Broadway location to chose for my storage and moving needs.
Maria M.Customer Reviews for U-Haul Moving & Storage of Broadway Plaza
Testimonials From Recent Customers
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The staff was very friendly!
Tiffany C.Great location
Alexander Y.Give these workers a raise they're amazing
Alyssa M.Excellent.
Mauro M.I'm a compact vehicle driver. I will need to spend some time To see how to drive a Uhal small van or trunk. If Uhal would offer that kinda instructional lessons or videos will be helpful!
He H.Superb service ...and always great a retail experience ..would highly suggest this location 👍
DAVID F.We received friendly and exceptional service here. Cannot thank the manager and staff enough.
Carole M.Stay professional thank you
Stephen J.Exactly what you should get from a Uhaul experience
Vincent T.My representative was outstanding. She was polite, welcoming and friendly. She assisted me with finding everything in the truck.
Roxann H.Nice
DAVID F.No issues at all
Larry B.T
DAVID F.The truck that was given to me has a transmission problem. It's was shifting hard, late and sounded like it was going to fall apart.
Michael H.Thank you for keeping my stuff safe for years. I recently finished my house and now have room for everything. Bonnie was a doll and made my experince smooth and headache free. I do not know what you guys would do with out her at that location.
SCOTT H. | Expérience généraleNothing. The employees were beyond amazing.
Jeffrey Z.This is the third time I have rented from 34 Broadway Malden, MA. Very professional, efficient and friendly.
Frank D.Great customer service, all of them were very kind, helpful and process was really quick.
gabriel G.When i reserve a 20' truck. How about actually giving me a 20' truck. I will never use uhaul again. Im now having to fly back to my previous address in order to complete my move. Ridiculous. Dont have a reservation page if you arent going to honor it. This isnt a difficult system to master.
CODY J.El mejor lugar para almacenamiento… mejor q la típicas compañías
Erik P. | Premières impressionsThe Best excelente 👌 service
Elkin d D.Yalixa took my order and was the staff member upon return of truck. Whereas all U-Hauls have the same equipment & prices similar, Service is where you shine. So, thank you Yalixa, You made it easy & your smile and personality is a Big Plus. I was moving and expecting a stressful day. You helped alleviate a lot of that. Hey, don't forget Bonnie! received truck start of day. She could not be more helpful. Little tips, ez instructions made it painless. Final thought, Teamwork from this U-Haul, exceptionally clean check-in areas, facility. Thanks Again. You folks are A-One.
Anthony S.Satisfied
SANDRA D.Great Service
Warren N. | Premières impressionsPerfect
RABEH J.The rental Van was excellent and well maintained. The counter staff member was fantastic...friendly and helpful. I was in and out in minutes.
CHARLES H.The move-in was flawless but the unit has a large pipe across ceiling that is a slight obstruction.
Diana L. | Premières impressionsThe counter people at the Malden store were amazing and always are. They were professional, and willing to answer question even though it was closer to closing time on a Friday night. In this day and age when it's hard to get employees it's nice to know there are good people out there.
Derek F. | Premières impressionsHave marked parking spaces as the lot was basically full and it was difficult to know where to park
NICHOLAS T.I was not able to do the return my van online it would not allow access to my location which I don't think is right to be charged the fee
DEVIN H.It's a technical issue problem with the app it didn't work for me. But I get plenty assistant from the front desk
said W.The service at this location is very good and fast You guys try to have more of pickup trucks it god though
Mohammed S.Great experienceâ€"customer service was excellent! Merci.
JOYCE B.One word CLEAN!!! Bonnie is awesome as well!
Rachel J. | Expérience généraleI always visit this place because they treat you with with kindness and courtesy. The place is very clean and organize and they have what it takes to make your job easier. Excellent place.
VICTOR G.Muy buena atención
Erick S.The best place ever am always happy renting from them.
BELINDA A.Yalisa (might be incorrect name) but young light skin lady at 32 Broadway Malden location is very helpful
Meryem B.The ladies I rented it from was very helpful and pleasent to deal with thank you for your patient and tolerance Happy holiday
GUY P.Great experience...Super clean shop and store...Storage facility is spotless..Well run location..Willy, Yalixa, Sam, Jace and Bonnie make a great team and helped me with boxes, storage and truck rental. Professional service with a smile..Thanks guys
CHRISTOPHER M.No running lights on the trailer, they told me to buy magnetic LED red lights. $70 at Loves truck stop. Blinkers and brakes did work. Broken passenger wheel strap, had to loop it through the wheel and it barely caught
MICHAEL L.Have items ready in truck when I arrive
Lucas B.The customer service was very polite and explained everything clearly.
NEGASHGURMU A.The staff was very friendly, and they went out of their way to be helpful. This is my second visit to this location, and I highly recommend it.
JULIA K.Very nice people there
KIRILL L.Manager Bonnie was so helpful and pleasant to work with.
Susan D. | Premières impressionsExcellent service à la clientèle
Melodie S. | Expérience généraleGreat experience. Staff were excellent. Building neat and clean.
Chuck N. | Expérience généraleThe staff member that helped me (Bonnie Alberti) went above and beyond with my rental and explaining everything I needed to know I had a very good experience dealing with her. Thank you, Geno Mirabella
Geno M. | Premières impressionsThank you for the care, affection and attention! you guys do a great job! the captivating smile and a brand! thank you again!
olavo a. | Expérience généraleThe manager and Yalixa colon are the best.🤝👍🏽
Louisna J. | Expérience généraleFrom Bonnie to the people working there they were friendly and helpful
James J. | Premières impressionsOne of staff members at reception was rude. She was talking back and instead of answering questions about the check-in procedure just told me that I'm the one who is causing troubles and everyone else didn't ask question. I did not expect this kind of attitude from the staff
Alexander I. | Premières impressionsI answered "no" on question 6 because I don't recommend things to people. What people do is their own business.
ROBERT M. | Expérience généraleEverybody is very professional, kind, helpful. Specialy manager Bonnie Aliberti.
TATIANA N. | Premières impressionsI have had storage units off and on at this location for 6 years. It is clean, it is very well maintained, and it feels safe. Access is easy. Bonnie and the team are always very helpful. If I have storage needs in the future, I will definitely be back.
William N. | Expérience généraleAmazing service. Great team and smiles.
Zhaney C. | Premières impressionsSpecial thanks to Bonnie Aliberti for being so understanding and helpful. I really appreciate her, and am recommending this storage unit to all my friends because of her.
Gopal N. | Expérience généraleI like it
Kinston D. | Premières impressionsBonnie and her team are great.
Judith C. | Expérience généraleThe staff was always helpful when I had questions. One of the staff members told me I had a cooking pot on top of my car. I had no idea. I am so glad the staff member told me this. Totally save the day from turning into a bad accident.
Jessica M. | Expérience généraleBonni, Willie, Yalixa and Kenney and all the staff were superlative professionals. I had no problems at all. Everything went smooth and highly professional. The Bonnie Aliberti team goes above and beyond to please each and every patron. I am remain grateful for the kind, courteous, compassionate professional and respectful service I received. Bonnie even came out to the truck upon my pickup to speak and to isee if I needed anything.This is a prize winning operation that deserves to be highly commended for their teamwork. I can see why this Uhaul location is so consistently highly rated and why Bonnie's location stays fully occupied.
Maria M. | Premières impressionsThe staff we spoke with were friendly and helpful, really terrific. However, the office on Eastern Ave was significantly understaffed. I realize the pandemic has made hiring difficult, but I hope you're doing your best to hire the appropriate number of employees. More problematic was the fact that even though we'd reserved a unit, it wasn't available. Why bother letting someone reserve a unit if you're not going to actually hold it? Luckily, the other location in Malden had a unit that was a bit larger, which was unfortunately $100 more per month. While we did get one free month, we should have just been charged the original amount of the size we tried to rent in the first place, plus some sort of discount or offer for the inconvenience.
Sarah B. | Premières impressionsLe personnel était amical et serviable. Would definitely recommend to someone else
MATTHEW B. | Premières impressionsI felt like Kenny went above and beyond to help us; he was so friendly. There was another man, I did t catch his name, but he went out of his way to make sure we were alright. I will recommend this location to everyone.
Edward C. | Premières impressionsGreat accommodating staff. Only downfall, a bit tight maneuvering vehicle to loading dock, a bit tight
Thomas B. | Expérience généraleI just want to give a huge shout out to Bonnie at the Malden uhual ! She was great ! Friendly and helped me out a lot !
Jessica L. | Expérience généraleThe staff was so incredibly helpful and always friendly! We found the location to be extremely convenient and easily accessible with plenty of parking available. I would highly recommend this U-Haul facility to anyone.
Elaine W. | Expérience généraleTwo female workers were very helpful!!
Tia S. | Premières impressionsGood customer service
Nicolas C. | Premières impressionsThis is not representative of all staff at this U-Haul. The process by which we rented a unit was horrendous to say the least. I believe it took me close to 90 minutes just to secure a facility and had a myriad of transactions (debits and credits) to make it all work. Another inconvenience is all the extra fees (lock fee, environmental fee, service charge, etc). All those hidden fees made it feel like I was getting scammed. If you bundled it up and only charged what was advertised in one lump sum, I would feel less taken advantage of.
Dan K. | Expérience généraleBonnie and staff were great. Personable and professional. Would highly recommend.
Vince R. | Expérience généraleGreat location, very helpful and friendly people.
Jennifer M. | Expérience généraleBonnie and her staff are first class. She is very respectful and honored an agreement I had with another U Haul facility. She is professional and her operation is seamless. I think I'll keep my items there as long as I could.
Vince R. | Premières impressionsBonnie is the BEST!
Reinaldo P. | Expérience généraleThe manager and employees are awesome
Shedson P. | Expérience généraleVery helpful and friendly staff!
Kelly G. | Premières impressionsI will recommend the manager for a pay raise. She was very professional in her duties.
CLIFFORD S. | Expérience généraleWorked with Denise to open the account and close it, she was friendly and proffesional!
Denise U. | Expérience généraleThis storage facility is exceptionally clean...Clean, bright facility with several doors for convenient move-in. All the staff at this location were extremely helpful and friendly. Bonnie, the manager, took me on a tour of the facility and I was impressed with the clean, shiny floors and my unit was bigger than I thought. Willy, Karoline, Brittany and Denise all helped facilitate a seamless move-in...Thanks for all your help !!!!
chris m. | Premières impressionsI love this place because they give good customer service, I'll recommend malden uhaul to anyone.
Melodie S. | Premières impressionsI was very pleased with the storage for the past six years. We were able to find a house and finally get all our belongings under one roof. I will recommend your business to anyone looking for storage rental.
VICKI M. | Expérience généraleSome kind of light in the storage room would help a lot.
Marinos V. | Expérience généraleAll the staff were always friendly and helpful! After two years of being a customer I am very pleased with the service at U-Haul Moving and Storage Of Broadway. Thank you so much!!!
Pedro P. | Expérience généraleThis storage unit has the best staff everyone that we came in contact act with was great. The staff is very knowledgeable, pleasant and very helpful I would definitely use this this storage facility again. I would like to also give a special thank you to Manager Bonnie she was wonderful to us and she has trained a staff that does there job correctly and talks very highly of her. Thank you for the great experience.
Lori G. | Expérience généraleExcellent customer service—making a stressful move that much less stressful with their help and grace!
Carolyn G. | Premières impressionsThanks for staying open late on Sunday to help me.
paul s. | Premières impressionsThis was my first experience with a storage facility. From day One the whole team there was excellent!!!! Walked me through every step. When I needed to downsize a bit, Bonnie, put me in to exactly what I needed. I can't praise them enough there. Awesome facility!
Marc S. | Expérience généraleThe staff is amazing always there when needed sent emails keeping you well informed of any changes. I would definitely recommend U- hallrentals Roberta DiMarco
Roberta D. | Expérience généralestaff was great Bonnie is awesome
David K. | Expérience généraleYou guys have amazing staff members i don't quiet remember the lady that helped us when we got the storage unit but she was very nice ! Thank you guys !
JOSE D. | Expérience généraleI would like to say that Bonnie the owner of that location was nice personable always had a smile on her face . The U-Haul storage is always clean and neat. And I and also I wanna mention Willy who's been a long time associate there was one of the nicest people I've ever met. I will always do business there
CRAIG W. | Expérience généraleThe staff are the example of what we need in our service industry . They are so exceptional i can't have a word to use describe their excellent service. God bless them
Darius N. | Expérience généraleThe staff was friendly and helpful, and the storage facility is extremely clean and open. Plus, they have hand-trucks, mattress movers, and pallet jacks available for free use.
JONATHON S. | Online Move InThis is a fantastic storage facility. The staff was always helpful, it is super clean and they have carts available to help you move your stuff. A+.
Paul G. | Expérience généraleBonnie was just absolutely amazing so kind and helpful through a very stressful time
Nicole M. | Expérience généraleThe website needs to update its hours. Nobody picks up the phone.
kavita s. | Premières impressionsWillie was outstanding. He made sure we knew how to get in to the building after hours and was a super nice person. This facility was so clean and well maintained.
Paul G. | Premières impressionsThe whole staff was fantastic! They were all very helpful and accommodating! Bonnie did everything in her power to help between getting me into a storage unit to getting me a quote on a moving truck.
Bette G. | Premières impressionsWe thank you for keeping our home items safe while we were storing.
Florette A. | Expérience généraleIt was wonderful be your customer. I recommend for everyone.
Edmilson G. | Expérience généraleDenise Was a great help
Adrienne N. | Premières impressionsSome of the nicest people I've dealt with in along time. Very refreshing!
Sherry L. | Premières impressionsEasy to sign up, flexible & friendly staff, reasonable pricing and storage units, plenty of carts, easy pull-up spaces to load directly into and out of a vehicle, safe & big elevator.
Madelyn F. | Expérience généraleGreat service
rabah a. | Expérience généraleThe facility is very clean and well maintained, which was a relief as I know my belongings will be safe. All the staff were very helpful and more than happy to assist me. Great experience.
monica s. | Premières impressionsyes the staff was Friendly
Jami F. | Expérience généraleI would highly recommend your facility and your staff. Over the years Bonnie was very helpful and I would recommend your facility due to her professionalism and help. Also, Gerald was very helpful
BEN O. | Expérience généraleGreat place, it is super clean!
MARCOS B. | Expérience généraleThe team is very professional and give a very good service. I have been help by an Haïtien guy ( sorry i forgot his name). He is very helpful, professional.
vincent D. | Expérience généraleThe ladies were so nice with me and answered all the questions I had.
elias r. | Premières impressionsGreat facility. Bonnie has done a great job renovating this from a competitor to a first class facility. She and her staff are always helpful, friendly, and upbeat. They made each visit a pleasure.
VINCENT P. | Expérience généraleFacility is very clean inside. Staff always very friendly & helpful. Felt very comfortable storing my motorcycle there for the winter (and have used this facility several times in years past as well.
nick c. | Expérience généraleBoth Denise on first visit and Bonnie on second visit were were gracious and knowledgeable. I do have an issue re cost of storage, but it does not affect my positive opinion of the staff and property
Fiona P. | Expérience généraleGreat facility management was very great and helpful
Paul R. | Expérience généraleI am safisfied and recommend U HAUL to my friends.
raymond l. | Expérience généraleNice facility, great staff.
Mike C. | Expérience généraleMy experience when dealing with the staff have been exceptional. They are professional, helpful and available to their customers. Clean premises and the store carries a wide variety of products.
ELIZABETH A. | RéservationThe process from renting a cargo van and a storage unit was very convenient and easy. I was very pleased with the service I received via phone and in person.
Dunia V. | Expérience généraleStaff made everything smooth sailing
Linda H. | Expérience généraleI”m very happy for alll staff
GERALDO C. | Expérience générale