Le client n'a pas laissé de commentaire.Greta P.
Customer Reviews for U-Haul Moving & Storage of Broadway Plaza
Pour nous contacter
Malden, MA 02148
(Rt 99 - Broadway Plaza Left of Giovanni's Pizza)
Services dans cet établissement :
Heures d'ouverture de l'établissement
- Lun - sam : 8h am à 6h pm
- Dim : 9h am à 3h pm
- Inspection gratuite du remorquage
- Retour client 24 heures
- Entreposage de bateau
- Entreposage de VR
- Entreposage de véhicules
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
The counter people at the Malden store were amazing and always are. They were professional, and willing to answer question even though it was closer to closing time on a Friday night. In this day and age when it's hard to get employees it's nice to know there are good people out there.Derek F. | Premières impressions
Le client n'a pas laissé de commentaire.SILVIOMARCIO N.
Le client n'a pas laissé de commentaire.RABEH J.
Le client n'a pas laissé de commentaire.Albert V.
Le client n'a pas laissé de commentaire.Heath G.
Le client n'a pas laissé de commentaire.Duglas C.
Le client n'a pas laissé de commentaire.JOAO R.
Le client n'a pas laissé de commentaire.Bette G.
Have marked parking spaces as the lot was basically full and it was difficult to know where to parkNICHOLAS T.
I was not able to do the return my van online it would not allow access to my location which I don't think is right to be charged the feeDEVIN H.
It's a technical issue problem with the app it didn't work for me. But I get plenty assistant from the front desksaid W.
Le client n'a pas laissé de commentaire.GELCIR C.
The service at this location is very good and fast You guys try to have more of pickup trucks it god thoughMohammed S.
Great experienceâ€"customer service was excellent! Merci.JOYCE B.
Le client n'a pas laissé de commentaire.KEITH S. | Premières impressions
One word CLEAN!!! Bonnie is awesome as well!Rachel J. | Expérience générale
I always visit this place because they treat you with with kindness and courtesy. The place is very clean and organize and they have what it takes to make your job easier. Excellent place.VICTOR G.
Muy buena atenciÃ³nErick S.
Le client n'a pas laissé de commentaire.Roger C.
Le client n'a pas laissé de commentaire.IVENS P.
The best place ever am always happy renting from them.BELINDA A.
Le client n'a pas laissé de commentaire.yosmedi P.
Yalisa (might be incorrect name) but young light skin lady at 32 Broadway Malden location is very helpfulMeryem B.
Le client n'a pas laissé de commentaire.DEREGE G.
Le client n'a pas laissé de commentaire.LILLIANA P.
The ladies I rented it from was very helpful and pleasent to deal with thank you for your patient and tolerance Happy holidayGUY P.
Le client n'a pas laissé de commentaire.CLEITON S.
Great experience...Super clean shop and store...Storage facility is spotless..Well run location..Willy, Yalixa, Sam, Jace and Bonnie make a great team and helped me with boxes, storage and truck rental. Professional service with a smile..Thanks guysCHRISTOPHER M.
No running lights on the trailer, they told me to buy magnetic LED red lights. $70 at Loves truck stop. Blinkers and brakes did work. Broken passenger wheel strap, had to loop it through the wheel and it barely caughtMICHAEL L.
Le client n'a pas laissé de commentaire.RICARDO A.
Have items ready in truck when I arriveLucas B.
The customer service was very polite and explained everything clearly.NEGASHGURMU A.
Le client n'a pas laissé de commentaire.JORGE C.
Le client n'a pas laissé de commentaire.JOHN P.
The staff was very friendly, and they went out of their way to be helpful. This is my second visit to this location, and I highly recommend it.JULIA K.
Very nice people thereKIRILL L.
Le client n'a pas laissé de commentaire.Robbie H.
Le client n'a pas laissé de commentaire.SCOTT B.
Le client n'a pas laissé de commentaire.DAVID F.
Le client n'a pas laissé de commentaire.Anton C.
Manager Bonnie was so helpful and pleasant to work with.Susan D. | Premières impressions
Le client n'a pas laissé de commentaire.DANIEL S.
Excellent service à la clientèleMelodie S. | Expérience générale
overnight drop-off, no issues.Karl K.
This location was good but the other one in Malden not i stop there to rent the van but the worker doesn't give me the attention I walked away to 34 broadway and was raining glad I got the vanNOUR E.
Le client n'a pas laissé de commentaire.ALEX S. | Expérience générale
Le client n'a pas laissé de commentaire.PRABH K.
Le client n'a pas laissé de commentaire.QINGTING H.
Uhaul's best location by far...super clean, well stocked store...Yalixa, Sam, Jace and Willy expedited my truck rental and worked great as a cohesive team...Thank you for all your help...Highly recommend this locationCHRISTOPHER M.
Le client n'a pas laissé de commentaire.Frances H.
Le client n'a pas laissé de commentaire.DENISE A.
Le client n'a pas laissé de commentaire.Rene D. | Expérience générale
Nothing! The staff was friendly and informative. The truck was easy to use because of the information sticker labels. I knew what to do, although it was my first time driving a truck.STEPHANIE S.
Bonnie was soo.niceCHARLES B.
Le client n'a pas laissé de commentaire.Brandon C.
This location was much more reliable. The store was closed, but the drop off process was much easier than pick up. It was a well lit area, and many more people around.Greg G.
Le client n'a pas laissé de commentaire.REINA M.
Was charged extra for fuel.siddharth S.
Great experience. Staff were excellent. Building neat and clean.Chuck N. | Expérience générale
Le client n'a pas laissé de commentaire.ESTEFANIA R.
Best run Uhaul by far...Great team- Yalixa, Jace, Bonnie and Willy expedited my truck pickup/return quickly and professionally...Super clean shop...Highly recommend.!!!!!! Thx guysCHRISTOPHER M.
Nice! Always a great experience!DAVID F.
Le client n'a pas laissé de commentaire.Margaret G.
Le client n'a pas laissé de commentaire.Cody Aaron C.
All told, the worst part was that I was not told about not getting the 2 furniture dollies. That was a big problem when I got to Boston. So nest time, please make sure you communicate bette about changes to my order.Daniel N.
Le client n'a pas laissé de commentaire.JOSEPH S.
Le client n'a pas laissé de commentaire.Felicia D.
Le client n'a pas laissé de commentaire.Michael L.
great customer serviceSHANE P.
Le client n'a pas laissé de commentaire.Darryl L. | Online Move In
Nothing, everything went well. Excellent customer service!Maria R.
Le client n'a pas laissé de commentaire.CAM H.
The staff member that helped me (Bonnie Alberti) went above and beyond with my rental and explaining everything I needed to know I had a very good experience dealing with her. Thank you, Geno MirabellaGeno M. | Premières impressions
Excellent service and friendly staffFouad C.
Le client n'a pas laissé de commentaire.FEDERICO M.
The best Uhaul office by far...Super clean, well stocked, well run operation.. Customer service is paramount and it is evident immediately. Bonnie, Kenny , Lexi and Willy facilitated my rental and supplies purchase quick and easy. Highly recommend. Thank you guys for all your help!!!!!!CHRISTOPHER M.
I spoke with someone over the phone regarding late drop off by 3 hours. The person was informative and explained me different scenarios and deadlines and the charges . Dropped off the uhaul team member was nice and informative. Excellent customer service.Jorge S.
Le client n'a pas laissé de commentaire.FELICIA D.
Le client n'a pas laissé de commentaire.ENMANUEL H.
Le client n'a pas laissé de commentaire.ROGERIO S.
The staff it's very professional courteous polite very helpful I would be recommending this location to all my friends thank you very much for your serviceJACQUES T.
Always a pleasure dealing with this location ðŸ‘DAVID F.
Le client n'a pas laissé de commentaire.katie F.
Le client n'a pas laissé de commentaire.DONNA M.
The person that greeted me was very friendly and extremely accommodatingPATRICK ALLEN G.
Le client n'a pas laissé de commentaire.EVENS J.
Le client n'a pas laissé de commentaire.WALTER P.
Everything was greatWILLIAM M.
Le client n'a pas laissé de commentaire.ROBERT S.
I was well attended despite not mastering the language and even so everything was successful. Merci.PAULO HENRIQUE R.
Le client n'a pas laissé de commentaire.DONNA M.
Keep your keys I working orderMARIANNE W.
Excellent manager excellent employees excellent customer service very reliable very responsible no issues at all smooth rentalSHERESE A.
Le client n'a pas laissé de commentaire.FABIO F.
I think surveys are a horrible way to judge your employees hard work.Cynthia S.
Willy, Lexi and Bonnie were professional and expedited my return quickly ...Very clean shop/facility..By far, the best Uhaul experience...Thanks for all your helpCHRISTOPHER M.
The attendant helping me was AMAZING. Extremely nice and attentive.Kai S.
Very good customer serviceHamdane S.
Le client n'a pas laissé de commentaire.SYLVIAANN O.
Customer service was wonderfully friendly and professional! Service like this really makes a stressful situation more pleasing! Thanks for your hard work and dedication to your clientele.EMILIA S.
The biggest problem that I had was using the app to check in. More clarity about the alternative contact should be explainedKeith S.
Wonderful service!GABRIELA F.
Le client n'a pas laissé de commentaire.MOISES O.
Amazing service during a stressful move! I wish I had the names of the man and women who helped me because it was FIRST CLASS!ANDREW K.
Once you get in touch with this U-Haul location, the service couldn't be better. I was very satisfied with the equipment, the pick-up experience, and the drop-off experience, and I would recommend them to a friend. However, U-Haul as a company should improve their customer communications. It is difficult to connect with U-Haul if there is a problem or a change. Telephone hold times are unreasonably long. The phone app is unreliable at best. Customer information is not transmitted well from one location to another, should changing locations be necessary. You should send me a separate survey on that subject! :-)THOMAS C.
Everybody is very professional, kind, helpful. Specialy manager Bonnie Aliberti.TATIANA N. | Premières impressions
Bonni, Willie, Yalixa and Kenney and all the staff were superlative professionals. I had no problems at all. Everything went smooth and highly professional. The Bonnie Aliberti team goes above and beyond to please each and every patron. I am remain grateful for the kind, courteous, compassionate professional and respectful service I received. Bonnie even came out to the truck upon my pickup to speak and to isee if I needed anything.This is a prize winning operation that deserves to be highly commended for their teamwork. I can see why this Uhaul location is so consistently highly rated and why Bonnie's location stays fully occupied.Maria M. | Premières impressions
Le client n'a pas laissé de commentaire.Kathleen D. | Premières impressions
Le client n'a pas laissé de commentaire.Akanksha T. | Premières impressions
The staff we spoke with were friendly and helpful, really terrific. However, the office on Eastern Ave was significantly understaffed. I realize the pandemic has made hiring difficult, but I hope you're doing your best to hire the appropriate number of employees. More problematic was the fact that even though we'd reserved a unit, it wasn't available. Why bother letting someone reserve a unit if you're not going to actually hold it? Luckily, the other location in Malden had a unit that was a bit larger, which was unfortunately $100 more per month. While we did get one free month, we should have just been charged the original amount of the size we tried to rent in the first place, plus some sort of discount or offer for the inconvenience.Sarah B. | Premières impressions
Le personnel était amical et serviable. Would definitely recommend to someone elseMATTHEW B. | Premières impressions
Le client n'a pas laissé de commentaire.ERNEST E. | Premières impressions
I felt like Kenny went above and beyond to help us; he was so friendly. There was another man, I did t catch his name, but he went out of his way to make sure we were alright. I will recommend this location to everyone.Edward C. | Premières impressions
Le client n'a pas laissé de commentaire.Victor J. | Premières impressions
Two female workers were very helpful!!Tia S. | Premières impressions
Good customer serviceNicolas C. | Premières impressions
Le client n'a pas laissé de commentaire.WAYNE W. | Premières impressions
Very helpful and friendly staff!Kelly G. | Premières impressions
Le client n'a pas laissé de commentaire.Elizabeth d. | Premières impressions
This storage facility is exceptionally clean...Clean, bright facility with several doors for convenient move-in. All the staff at this location were extremely helpful and friendly. Bonnie, the manager, took me on a tour of the facility and I was impressed with the clean, shiny floors and my unit was bigger than I thought. Willy, Karoline, Brittany and Denise all helped facilitate a seamless move-in...Thanks for all your help !!!!Sal C. | Premières impressions
I love this place because they give good customer service, I'll recommend malden uhaul to anyone.Melodie S. | Premières impressions
Excellent customer service—making a stressful move that much less stressful with their help and grace!Carolyn G. | Premières impressions
The whole staff was fantastic! They were all very helpful and accommodating! Bonnie did everything in her power to help between getting me into a storage unit to getting me a quote on a moving truck.Bette G. | Premières impressions
Some of the nicest people I've dealt with in along time. Very refreshing!Sherry L. | Premières impressions
The ladies were so nice with me and answered all the questions I had.elias r. | Premières impressions
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