Customer Reviews for U-Haul Moving & Storage of Broadway Plaza

1624 évaluations

34 Broadway   Malden, MA 02148
(Rt 99 Broadway Plaza to the left Giovanni's Pizza)

(781) 322-6900

Heures d'ouverture de l'établissement

  • Lun - sam : 8h am à 6h pm
  • Dim : 9h am à 3h pm

Services dans cet établissement :

Pour nous contacter

(781) 322-6900

34 Broadway
Malden, MA 02148
(Rt 99 Broadway Plaza to the left Giovanni's Pizza)

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - sam : 8h am à 6h pm
  • Dim : 9h am à 3h pm
  • Inspection gratuite du remorquage
  • Retour client 24 heures
  • Entreposage de bateau
  • Entreposage de VR
  • Entreposage de véhicules

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

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Évaluation :
5

The staff was always helpful when I had questions. One of the staff members told me I had a cooking pot on top of my car. I had no idea. I am so glad the staff member told me this. Totally save the day from turning into a bad accident.

Jessica M.  |  Expérience générale 
Évaluation :
5

Bonni, Willie, Yalixa and Kenney and all the staff were superlative professionals. I had no problems at all. Everything went smooth and highly professional. The Bonnie Aliberti team goes above and beyond to please each and every patron. I am remain grateful for the kind, courteous, compassionate professional and respectful service I received. Bonnie even came out to the truck upon my pickup to speak and to isee if I needed anything.This is a prize winning operation that deserves to be highly commended for their teamwork. I can see why this Uhaul location is so consistently highly rated and why Bonnie's location stays fully occupied.

Maria M.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kathleen D.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Akanksha T.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Eric V.  |  Expérience générale 
Évaluation :
1

The staff we spoke with were friendly and helpful, really terrific. However, the office on Eastern Ave was significantly understaffed. I realize the pandemic has made hiring difficult, but I hope you're doing your best to hire the appropriate number of employees. More problematic was the fact that even though we'd reserved a unit, it wasn't available. Why bother letting someone reserve a unit if you're not going to actually hold it? Luckily, the other location in Malden had a unit that was a bit larger, which was unfortunately 100 $more per month. While we did get one free month, we should have just been charged the original amount of the size we tried to rent in the first place, plus some sort of discount or offer for the inconvenience.

Sarah B.  |  Premières impressions 
Évaluation :
5

Le personnel était amical et serviable. Would definitely recommend to someone else

MATTHEW B.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

ERNEST E.  |  Premières impressions 
Évaluation :
5

I felt like Kenny went above and beyond to help us; he was so friendly. There was another man, I did t catch his name, but he went out of his way to make sure we were alright. I will recommend this location to everyone.

Edward C.  |  Premières impressions 
Évaluation :
4

Great accommodating staff. Only downfall, a bit tight maneuvering vehicle to loading dock, a bit tight

Thomas B.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Victor J.  |  Premières impressions 
Évaluation :
5

I just want to give a huge shout out to Bonnie at the Malden uhual ! She was great ! Friendly and helped me out a lot !

Jessica L.  |  Expérience générale 
Évaluation :
5

The staff was so incredibly helpful and always friendly! We found the location to be extremely convenient and easily accessible with plenty of parking available. I would highly recommend this U-Haul facility to anyone.

Elaine W.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

MARYANN B.  |  Expérience générale 
Évaluation :
5

Two female workers were very helpful!!

Tia S.  |  Premières impressions 
Évaluation :
5

Good customer service

Nicolas C.  |  Premières impressions 
Évaluation :
2

This is not representative of all staff at this U-Haul. The process by which we rented a unit was horrendous to say the least. I believe it took me close to 90 minutes just to secure a facility and had a myriad of transactions (debits and credits) to make it all work. Another inconvenience is all the extra fees (lock fee, environmental fee, service charge, etc). All those hidden fees made it feel like I was getting scammed. If you bundled it up and only charged what was advertised in one lump sum, I would feel less taken advantage of.

Dan K.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

WAYNE W.  |  Premières impressions 
Évaluation :
5

Bonnie and staff were great. Personable and professional. Would highly recommend.

Vince R.  |  Expérience générale 
Évaluation :
5

Great location, very helpful and friendly people.

Jennifer M.  |  Expérience générale 
Évaluation :
5

Bonnie and her staff are first class. She is very respectful and honored an agreement I had with another U Haul facility. She is professional and her operation is seamless. I think I'll keep my items there as long as I could.

Vince R.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

darlyne n.  |  Expérience générale 
Évaluation :
5

Bonnie is the BEST!

Reinaldo P.  |  Expérience générale 
Évaluation :
5

The manager and employees are awesome

Shedson P.  |  Expérience générale 
Évaluation :
5

Very helpful and friendly staff!

Kelly G.  |  Premières impressions 
Évaluation :
5

I will recommend the manager for a pay raise. She was very professional in her duties.

CLIFFORD S.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Itunuoluwa A.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mary H.  |  Premières impressions 
Évaluation :
5

Worked with Denise to open the account and close it, she was friendly and proffesional!

Denise U.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

JOHN P.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Elizabeth d.  |  Premières impressions 
Évaluation :
5

This storage facility is exceptionally clean...Clean, bright facility with several doors for convenient move-in. All the staff at this location were extremely helpful and friendly. Bonnie, the manager, took me on a tour of the facility and I was impressed with the clean, shiny floors and my unit was bigger than I thought. Willy, Karoline, Brittany and Denise all helped facilitate a seamless move-in...Thanks for all your help !!!!

Sal C.  |  Premières impressions 
Évaluation :
5

I love this place because they give good customer service, I'll recommend malden uhaul to anyone.

Melodie S.  |  Premières impressions 
Évaluation :
5

I was very pleased with the storage for the past six years. We were able to find a house and finally get all our belongings under one roof. I will recommend your business to anyone looking for storage rental.

VICKI M.  |  Expérience générale 
Évaluation :
4

Some kind of light in the storage room would help a lot.

Marinos V.  |  Expérience générale 
Évaluation :
5

All the staff were always friendly and helpful! After two years of being a customer I am very pleased with the service at U-Haul Moving and Storage Of Broadway. Thank you so much!!!

Pedro P.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ryan M.  |  Expérience générale 
Évaluation :
5

This storage unit has the best staff everyone that we came in contact act with was great. The staff is very knowledgeable, pleasant and very helpful I would definitely use this this storage facility again. I would like to also give a special thank you to Manager Bonnie she was wonderful to us and she has trained a staff that does there job correctly and talks very highly of her. Thank you for the great experience.

Lori G.  |  Expérience générale 
Évaluation :
5

Excellent customer service—making a stressful move that much less stressful with their help and grace!

Carolyn G.  |  Premières impressions 
Évaluation :
4

Thanks for staying open late on Sunday to help me.

paul s.  |  Premières impressions 
Évaluation :
5

This was my first experience with a storage facility. From day One the whole team there was excellent!!!! Walked me through every step. When I needed to downsize a bit, Bonnie, put me in to exactly what I needed. I can't praise them enough there. Awesome facility!

Marc S.  |  Expérience générale 
Évaluation :
5

The staff is amazing always there when needed sent emails keeping you well informed of any changes. I would definitely recommend U- hallrentals Roberta DiMarco

Roberta D.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

juan g.  |  Expérience générale 
Évaluation :
5

staff was great Bonnie is awesome

David K.  |  Expérience générale 
Évaluation :
5

You guys have amazing staff members i don't quiet remember the lady that helped us when we got the storage unit but she was very nice ! Thank you guys !

JOSE D.  |  Expérience générale 
Évaluation :
3

Le client n'a pas laissé de commentaire.

CAROLINA P.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Roberto A.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michelle D.  |  Premières impressions 
Évaluation :
5

I would like to say that Bonnie the owner of that location was nice personable always had a smile on her face . The U-Haul storage is always clean and neat. And I and also I wanna mention Willy who's been a long time associate there was one of the nicest people I've ever met. I will always do business there

CRAIG W.  |  Expérience générale 
Évaluation :
5

The staff are the example of what we need in our service industry . They are so exceptional  i can't have a word to use describe their excellent service. God bless  them

Darius N.  |  Expérience générale 
Évaluation :
5

The staff was friendly and helpful, and the storage facility is extremely clean and open. Plus, they have hand-trucks, mattress movers, and pallet jacks available for free use.

JONATHON S.  |  Online Move In 
Évaluation :
5

This is a fantastic storage facility. The staff was always helpful, it is super clean and they have carts available to help you move your stuff. A+.

Paul G.  |  Expérience générale 
Évaluation :
5

Bonnie was just absolutely amazing so kind and helpful through a very stressful time

Nicole M.  |  Expérience générale 
Évaluation :
5

The website needs to update its hours. Nobody picks up the phone.

kavita s.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Guy B.  |  Expérience générale 
Évaluation :
5

Willie was outstanding. He made sure we knew how to get in to the building after hours and was a super nice person. This facility was so clean and well maintained.

Paul G.  |  Premières impressions 
Évaluation :
5

The whole staff was fantastic! They were all very helpful and accommodating! Bonnie did everything in her power to help between getting me into a storage unit to getting me a quote on a moving truck.

Bette G.  |  Premières impressions 
Évaluation :
5

We thank you for keeping our home items safe while we were storing.

Florette A.  |  Expérience générale 
Évaluation :
5

It was wonderful be your customer. I recommend for everyone.

Edmilson G.  |  Expérience générale 
Évaluation :
5

Denise Was a great help

Adrienne N.  |  Premières impressions 
Évaluation :
5

Some of the nicest people I've dealt with in along time. Very refreshing!

Sherry L.  |  Premières impressions 
Évaluation :
5

Easy to sign up, flexible & friendly staff, reasonable pricing and storage units, plenty of carts, easy pull-up spaces to load directly into and out of a vehicle, safe & big elevator.

Madelyn F.  |  Expérience générale 
Évaluation :
5

Great service

rabah a.  |  Expérience générale 
Évaluation :
5

The facility is very clean and well maintained, which was a relief as I know my belongings will be safe. All the staff were very helpful and more than happy to assist me. Great experience.

monica s.  |  Premières impressions 
Évaluation :
5

yes the staff was Friendly

Jami F.  |  Expérience générale 
Évaluation :
5

I would highly recommend your facility and your staff. Over the years Bonnie was very helpful and I would recommend your facility due to her professionalism and help. Also, Gerald was very helpful

BEN O.  |  Expérience générale 
Évaluation :
5

The ladies were so nice with me and answered all the questions I had.

elias r.  |  Premières impressions 
Non les évaluations ont été soumises pour cet établissement.

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