Évaluations des clients U-Haul Moving & Storage of Bronzeville

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Témoignages des clients récents de U-Haul Moving & Storage of Bronzeville

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Adia G. le

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I initially reserved a truck that I could check out through my phone and that was an extremely frustrating experience that I would not recommend to anyone. I think a lot of work needs to be done on the mobile check out system. Thankfully I was able to get a truck from the 2601 S LaSalle location and Cynthia was VERY helpful.

johnnie M. le

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More miles for one way rentals ...

Diana H. le

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Le client n'a pas laissé de commentaire.

raghu v. le

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I had a great experience at this U-Haul location. The staff, especially the manager and her co-worker, at the front desk were super friendly and helpful. I'd highly recommend this location for storage

Vikram R. le

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Le client n'a pas laissé de commentaire.

donnell g. le

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Le client n'a pas laissé de commentaire.

qishun l. le

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Le client n'a pas laissé de commentaire.

XINHANG S. le

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Le client n'a pas laissé de commentaire.

Priscilla M. le

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Le client n'a pas laissé de commentaire.

Dustin W. le

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I reserved a truck near my apartment then as soon as I confirmed, the reservation was switched to a different location MUCH further away. The switch was done so quickly after I confirmed my order, it had to have been an automated system verifying truck inventory. This automated check should be done prior to order confirmation so the customer isn't thrown around as much. The unexpectedly change added about $20 to my order just for the distance (mileage fee is $1.50/mi). Also, the timing changed... and I had already booked my movers (through Uhaul). The timing change really messed up the movers timing as well.

Tyler G. le

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Customer Services was awesome; just something small, make sure trucks are checked, the van we received needed an oil change.

Rachael S. le

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Le client n'a pas laissé de commentaire.

Nicholas S. le

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My reservation was it honored and I was forced to goto a location significantly farther from my home and the vehicle was much smaller than the one I reserved.

Devita M. le

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Le client n'a pas laissé de commentaire.

Phil E. le

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Le client n'a pas laissé de commentaire.

marcus n. le

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Le client n'a pas laissé de commentaire.

Ricky R. le

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Le client n'a pas laissé de commentaire.

Joseph M. le

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Great facility excellent service

Travis M. le

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Le client n'a pas laissé de commentaire.

Arturo B. le

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Lower mileage price and you’ll get all renters in these hard times.

nadine t. le

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Le client n'a pas laissé de commentaire.

Janice S. le

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N/A

ricko j. le

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Le client n'a pas laissé de commentaire.

Isaac W. le

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The personell failed to enter in the correct preselected drop-off location (26th and LaSalle) and accrued an additional fee past the return time despite being dropped off much earlier at the correct establishment.

Gavino M. le

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Le client n'a pas laissé de commentaire.

lazar k. le

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** This review is specially for Uhaul- not locations. The worse service ever. Change your company mission statement from we keep promises to we don’t keep a single promise. My reservation was changed 3 times- different locations, different times, and different size truck. I had to settle for a smaller truck and pay for storage service because my boxes did not fit in the smaller truck. I need to make another trip across the country to pick up the rest of my things. I will never use UHaul again. Horrible service and horrible customer service.

Yolanda flor A. le

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Le client n'a pas laissé de commentaire.

bill m. le

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Le client n'a pas laissé de commentaire.

Maritza D. le

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Online check-in is extremely laggy. A better interface needs to be created

Tosin O. le

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Le client n'a pas laissé de commentaire.

roidell s. le

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Le client n'a pas laissé de commentaire.

ANNIESE L. le

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the equipment is run down and fairly banged up... i took a video before driving off and after returning the vehicle of all of the damage so that it would not be assessed to me. the facility was nice and clean, was in and out quickly. However, strongly suggest getting Wi-fi if your platform is now mostly electronic. so folks dont' have strong data plans or may not have enough "minutes" to download photos and such. My data plan was fine but the signal was weak due to the location and construction of the building. I had to walk to the front door to get a clear signal.

regina w. le

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Le client n'a pas laissé de commentaire.

LaTanya R. le

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Check to see if everything works properly before giving out

Patricia S. le

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Le client n'a pas laissé de commentaire.

leevora g. le

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Keep doing what ya doing

Pamela D. le

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Nothing... the young lady that assisted me was Awesome ????

Amanda H. le

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Prior to moving into my unit,I called the location on 3 occasions.The last two,were to reserve my unit and to confirm that the it was reserved and ready for my arrival.Upon arrival,nothing was ready.

Regina N. le

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Thank you for keeping a well cleaned and well light facility and fur having a helpful staff rather over the phone or in person.

blake b. le

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Vincent was my helpful rude and in a hurry.

Tricia M. le

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The two workers were wonderful and very helpful

Houston W. le

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Jeanette was very professional. The location is convenient and clean, but the truck while clean had dents everywhere. Return was easy, too. The young lady was professional.

JENNIFER G. le

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Le client n'a pas laissé de commentaire.

Megan W. le

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The woman helping there didn’t seem to be in a great mood. She also said she would take the pack of 6 blankets that I didn’t use off my order, but she didn’t (I got a call about it later asking why those weren’t returned)

Jamie C. le

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Le client n'a pas laissé de commentaire.

Rommel S. le

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Excellent place to keep your belongings save and secure

hollie a. le

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Young man who provideded me service did a good job

duane j. le

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Keep up the good work!

Jingan T. le

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Le client n'a pas laissé de commentaire.

Pamela G. le

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Don't have Customer Service tell you one pick location then text you a confirmation to another location the day of the pickup.

Aditya B. le

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Le client n'a pas laissé de commentaire.

TIM B. le

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Le client n'a pas laissé de commentaire.

Antoinett H. le

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Le client n'a pas laissé de commentaire.

ROSE A. le

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The customer service was superb ....I would highly recommend this location...

Whitney P. le

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The agent who helped and was patient, Ms weaver was nothing less than incredible. Highly recommend this particular location,thanks

Kevin M. le

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Charged for dolly use when I never requested for one. Charged me for gas when I returned truck at same gas level as when I picked up the truck. Emailed GM and no reply.

Thea D. le

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Le client n'a pas laissé de commentaire.

Lonnie B. le

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Little crack in the windshield...but the service was good.

Mehrdad A. le

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I really liked the fully mobile 24/7 experience!

Ken K. le

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Very easy to use extremely friendly and helpful personnel

Chauntrell W. le

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I came in last week, and my storage unit #1902 had been assigned to someone else. My key didn't work. And it's showing that I have a new balance of $110.24 when I was promised a free month again.

Sharon W. le

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Great service and staff

Danielle S. le

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Great storage! Clean and easy to use facility!

Marvin D. le

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Reservations were screwed up, from pick-up location to type of rental and supplies were added that weren’t requested. Pick-up and returned times were also incorrect. Manager at the store saved the day

shanda c. le

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The people change and some were nice and courteous and others including the manager were very rude. The manager needs to attend classes for dealing with the different clientele to be diverse.

Joel H. le

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Customer service was hard to reach. Had technical issues with website. Employee had to walk around looking for 30 mins to find an empty unit. Manager would not provide entry code, only swipe card.

kiril b. le

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The online payment system did not work properly when I was outside the US. I nearly missed a payment because of that.

stacy f. le

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Friendly, knowledgeable & amazing staff, thank you for all of your help during my move!

albert w. le

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Sometimes the common area was not clean but improved later.

Mladen L. le

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n/a

Terry D. le

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Eveowas good and the staff was friendly and knowledgeable I will defiantly recommended friends and family and I look forward to doing business with you in the near future, again it’s been a pleasure