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GLEN ECustomer Reviews for U-Haul Moving & Storage of Brooklyn Park
Testimonials From Recent Customers
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Staff working on 5/18/25 were all excellent to work with!
BRUCE MGood customer service
james o | Premières impressionsInclude instructions on where to drop off trailers after hours.
DEVON BLazy workers
Arun GCriminal and group of employee with nasty attitude 🤷🏿♂️
AMAH MAssociate at the counter was very unprofessional. When the pin pad screen said to sign she said "you don't have to sign, or you can, I don't care." The trailer I rented had lots of dirt in it as well.
JOSHUA SThe bed of the trailer had some organic debris in it when I picked it up. Not a lot, but it hadn't been swept out by the previous customer. I returned it with the debris still there.
NATHAN BThey were very rude
AMIN LThe experience was great, but I'm still waiting for a return of payment for storage unit.
pamela G | Expérience généraleThe individual that disconnected the trailer on return did not properly check the trailer in. This resulted in me being charged for an extra day. A telephone call did not resolve the mistake. I had to make an in-person visit, during which the manager promptly issued a refund for the charged extra day.
JIMMIE LMostly efficiency. I had an appointment prescheduled for 330pm and didn't even get to speak to anyone until 345pm. I had thought the point of an appointment was not to have to wait.
STEVEN PKaterra was very friendly and professional
Lashanna w | Expérience généraleI never went here.
MICHAEL LNothing quick personal service ,convenient location, great experience
Benjamin Semployee under influence of marijuana and other was unfriendly (almost standoff-ish). had to hook up my own trailer, because service was slow. no one was coming. very poor location.
TYLER MBien
SHAMSUDIN HThey were super busy and my service rep was very helpful and calm.
David KVery helpful staff
KARO G | Premières impressionsMice and or rat droppings all over my stuff. The staff was not helpful. I feel like the amount I paid was not what I got. I had the storage for 3 years, and yes there was storage places cheaper but I was loyal, I feel like I was cheated. Never will I use this storage agency again
deandre m | Expérience généraleSite every time I enter smells like marijuana. Vehicles and trailers rented were in good working order with no issues. They were not clean.
JACK GSo accommodating
JERAINE C | Expérience généraleService manager was courteous and efficient.
TODD HThe worker inside who entered the information in the computer for the trailer rental and the worker who hooked up the trailer were both very courteous, friendly, and polite. I would definitely recommend this U-Haul location to others when they need to rent equipment, a trailer, and/or vehicle for moving. This location looked vey well run and well organized inside.
GERALD JThey polite no hassle at all and I highly recommend uhaul.
RAYFIELD LThis place is always a little rough. The workers seem, for the most part, disinterested in anything. I will say that the guy that checked me this last time was pretty nice but he was a one-off. The other issue was, I have been renting trailers for years and I have never heard that I needed a 2" ball to pull a two axle trailer. I was shocked and couldn't find a place where this was written anywhere. It caused me to to have to rent a smaller trailer which took time. It was frustrating to say the least.
KARL GHave a great day
KOUA HEverything was great on a very busy day well done
DANIEL WHorrible people.
FREDDIE RThe inspection team gives you a low fuel but the print out shows differently. When you return the equipment with more fuel than you took it, they sneak a gallon or two for fuel. This is not good and they need to stop doing it to people.
YONTONSON KEmployees were courteous and efficient during rental and return.
Terry BThanks
NISSON YEverything was great. Picking up the trailer was easy. I thought our return was going to be difficult. Montrell made it so easy. We were done in a few minutes. He helped so much.
HAROLD OExcellent service à la clientèle
Virginia b | Premières impressionsThe trailer I believe was chosen for its poor condition by the person at the desk because I rented for a oneway to be left in Canada . The trailer had two burnt out marking lights one in the middle and one of the side, it head a bent fender and a bent structural number in front of the loft fan area that connected to the main drop bar. It also had small cracks in the steel in varied places. To me I believe the dealer was using me to dump a trailer for them and I wonder if it is possibly a common practice? So no I am rather disappointed with the rental because of that I would like to get an adjustment near on my bill.
MICHAEL PIt was good. One huge disappointment was that we came in 5 days ahead to set it up and also told them we needs a dolly. When we picked it up they said 'oh we're out of those' Didn't seem to care. It really messed us up unloading Had very bad thoughts about Uhaul the entire unloading time
DAVID EEasy to work with.
Michael RStaff is great and make it fast and easy
KATYA KNo comments right now
nehemih sThe person who un hooked my trailer got me out right away, very helpful
NATHAN NThe check-in took quite a while, which I don't think is too abnormal but then we got a truck that had a crooked steering wheel and the driver's side door didn't close all the way. We also ordered a dolly and paid for it but then they only had furniture dollies instead so we didn't even get what we paid for.
Krista KI was still charged for the moving pads even though we never broke the seal on the bag and there was what appeared to be pieces of sliced fruit in the back of the truck I had to throw out and sweep the remainder.
JESSE Kgreat service
MARTIN PPurchased a storage unit. When I went to the unit it was already rented to another person. It took an hour to get sorted out. Then I was charged extra money for Your mistake. Also I rented a truck which was supposed to be at half tank of gas but that was also below halfway. Additionally the lock didn't work. A terrible experience and staff was not welcoming and had I had the time I would have gone to a different location. In the future I will do my best to avoid uhaul.
DEXTER W | Premières impressionsExcellent service à la clientèle. Much better than the site I have used before!
WALLACE PThese is the second time they gave me a wrong measurement of fuel level. I will definitely write a reviews on different site with pictures just to make the public be aware of this location that they will mark the fuel level full tank while it's at half or close to half.
AHMADOU KBefore price was 102$, when I arrived in U-Haul to give the car , but I arrived on time, the price became 180$
RASHAD MNothing. It was a great experience and we would use you again!
Chris SThe female staff was angry and and very aggressive
FAITH PI was charged for 4 days of rental when I only signed up for 1 day and returned it within 24 hours of renting. Sent in an email and have heard no response. I will try calling later when I am free but I am busy dealing with some family emergency stuff. Would be nice if this was just settled instead of having to spend a lot of time on the phone in middle of a crisis today.
IAN FFirst, I had to change locations to pick up the truck - why wouldn't you move the truck to the location I selected? Second, I had an appointment for 8:00 am to pick the truck up, but when I arrived it was full of snow and ice, and I was not provided any equipment to clear the windshield. They new I was coming, so should have started the truck and cleared the snow and ice.
BRADLEY KEasy pick up and easier drop off.
KARI HTeam was helpful and very good customer service!
DIANE KEasy process and great service.
Gregory WThe return process is okay but wasn't streamlined. I left the site not knowing if the trailer return and payment process was complete. I trusted that the staff would find everything okay.
Eric HThrough the many years I found everyone friendly and helpful. The reason I left was cost. We found the same size locker for $40 a month cheaper.
ELIZABETH A | Expérience généraleThank You & New Year
LARRY H | Premières impressionsI am too much delighted please keep it up on your excellent service Thanks
dahabo a | Expérience généraleS.O.
James W | Expérience généraleStaff was great!
DAWN H | Premières impressionsScheduled to drop in Pine city- was told verbally pine city, and contract says pine city. It's Tuesday and dropped off last Saturday- U-Haul recovery team has reached out saying I didn't return; have talked to multiple people at Brooklyn park store and nobody knows. Absolutely ridiculous
Janey K | Expérience généraleThey don't walk with u to the storage even when I ask the guy said know. I think they should show us the space so we know our things can fit. I TOOL A 5X10 ITS 2 SMALL NOW I HAVE TO MOVE MY THINGS TO A 10X10 ALL BECAUSE THEY REFUSE TO WALK ME TO THE SPACE
GBLMNA D | Premières impressionsI've never had a problem storing my Belongings over the year's...Or renting their truck's Great staff too! Thanks U Haul
SHIRLEY L | Expérience généralePersonnel amical
Eldren I | Premières impressionsMy experience was good.
FAITH N | Expérience généraleI rented a storage unit at this U-Haul location for about four months. I got the first month free as per the rent a truck promotion. My unit was so clean and easy to move in. I had access to my storage unit all the time. I did not encounter any issue whatsoever. When I moved out, all my things were still intact, no damage to any of my belongings. The storage units are climate controlled, so my things were well protected. The staff at this location are so helpful, friendly and professional. Don't look anywhere else if you're looking to rent a moving truck or storage unit. You will have an amazing experience at this location. Thank you U-Haul Brooklyn Park for your professionalism and friendliness, I will definitely recommend you to anyone.
JOHNETTA A | Expérience généraleThe workers and managers went above and beyond to help me address some issues with my rental truck and got me stored away quickly. All workers I encountered displayed top notch customer service and courteous and kind behavior.I felt like a valued customer. Thanks Uhaul you made a stressful move run a lot smoother.
Izola M | Premières impressionsi have rented trucks and storage from this facility many times. I always had good experience until this time! I was told to go to the wrong truck and could not find the correct one I tried calling the phone number and kept getting coward to the 1890 #:( I told the Ms aged that I would be coming after 9 because my helpers could t come u til then. I was not told that there was no access after 10! I left my purse and my storage unit open because we had one last load to take out and I would have been able to close out the storage unit the next day! Instead, we were locked out! I called the emergency number and no one answered. I called the 1-800 # but all she did was call the emergency number with no luck. Then I called the police, but they could t do anything unless I left a baby in there. I told the manager the next morning that I called the emergency number and no one answered m. He said he goes to sleep at 8 pm and turns his phone off‼️ Totally unacceptable 郎 I feel that I should be co Or dated for my anxiety and wasted time abd the bad information that I received.
sandra k | Expérience généraleI got a great service from all of the employees, l gladly will continue to coming back to rent a unit again.
CATALINA C | Expérience généraleGentleman who helped us out was awesome!
Janey K | Premières impressions!!!!!
VIKTOR V | Premières impressionsNa
Malica A | Premières impressionsMy movers were exceptional Ben and Will two great very professional men they made my move a very happy experience Thanks Again Guys 👍👍
Tracy E | Premières impressionsCompared to my last moving experience this was a dream! The staff made everything so easy, everything was transparent and there were no discrepancies in the price I was quoted and what I paid for the truck and storage. Great place to rent from! They all go above and beyond to make sure customers are happy and taken care of! Thanks guys for making this a stress free experience for me and my family.
Sherry S | Premières impressionsI want U-Haul staff to know that all of you are doing an amazing job and thank you all for the wonderful experience God bless you all.
Diahann D | Expérience généraleThe hours say the storage is open until 10 pm, but it is only open until 7 pm. Be honest.
Paul K | Expérience généraleThe 24 hour storage access is nonexistent, but a 24 hour access pass is still sold. This major dishonesty on corporate or store management's part. Also give Zachary at Brooklyn Park MN Uhaul a major raise for all his considerate help while still struggling with awful unkind management.
Paul K | Premières impressionsMerci
Carolyn H | Expérience généraleIt's all good
lewis l | Premières impressionsMy first time and this is the best so far. I can recommend anyone everywhere to give it a try and they won't regret it.
PHEBE G | Premières impressionsI had a dead Mice & poop droppings all over my unit 1803 I will never use them again I had my belongings in there over 3 years and from my understanding the two units that was right beside me had food in there that’s not my fault and I had mice droppings all over my belongings which they carry diseases
Wanda R | Expérience généraleI love the customer service by all employees
ROBBIE W | Expérience généraleThe storage prices is a little expensive but the first month being free really helps for ppl that only needs it for a few weeks
Kirkeisha W | Premières impressionsEverything was great
shamari c | Expérience généraleThe only negative was a thought the price was too high for the small size if the unit. Otherwise I think this facility is fantastic.
LISA M | Expérience généraleAlex and the rest of staff were professional and very helpful. Alex is amazing
Teresa d | Expérience généraleClerk had excellent customer service skills and was very helpful.
debra m | Premières impressionsLie to me about my storage space an when I tried to get my money back for unit they told me I can’t since they sold me the unit but not even piece of my furniture could fit in there let alone my table
Larry W | Expérience généraleMy storage was like the very last one upstairs there was no elevator or no other access door
Ebony J | Déménagement en ligneTop service, friendly staff very clean and super organized!!!
Mckaylyn h | Premières impressionsMerci
Shenna G | Expérience généraleI liked the services I received!
Ray J | Expérience généraleThe whole experience was great! The access to the facility, being able to come & go as needed, the staff was helpful and knowledgeable, the facility was clean; overall it was a great place for my storage needs.
Joyce P | Expérience généraleVery helpful
qiana p | Expérience généraleGreat experience
Shawn E | Expérience généraleThe ceilings are low and hallways not very wide. If I had a large house and needed to store my furnishings I would need a larger warehouse.
David W | Expérience généraleThe staff here are incredibly helpful friendly people and this was the most pleasant experience I've ever had in 40+ years of renting trucks.
Tim S | Premières impressionsNice and friendly staffs. Good customers relationship.
freebon e | Expérience généraleProfessionalism at top performance, They are friendly and explanedcevwrything very well. Thank you Uhaul !
Shirley T | Premières impressionsThe staff was very accommodating and helpful for my moving process. I will be using them again in the near future.
Malika W | Premières impressionsThank you you guy’s was great I really appreciate the respect and the generosity!!
Tadasha C | Expérience généraleWhen I 'reserved' a storage space 3 weeks before my rental I had no idea that on the day of move in I would be told there were no spaces the size I reserved. I was told at the counter on check in day, luckily we had space at a family member home to store the items that did not fit in the smaller space we were given. I think a message a day before at least would have been appreciated. The employee at the counter was friendly and fast but it did not make up for this inconvenience.
margaret W | Premières impressionsI move out on Saturday the 06/17/2023 @ 5:30 & not the 06/18/2023 as written on the survey.
Comfort C | Expérience généraleThis center did have an issue with leaking gutters and overhang. It caused an issue with getting wet and also with serious ice buildup on the pavement right where guests walked to unload their trailers.
LISA M | Expérience généraleThe location itself was clean, & well lit. I didn't think mice would be an issue, but they were & they pooped & peed on everything in my storage unit. They ruined my mattress, i had to actually throw it away due to the damage the mice caused to it. I definitely wouldn't recommend this location.
Hayley K | Expérience généraleWhen I set the alarm off the second I didn’t get much help from customer service to ensure I use the correct keypad.
MARLENE S | Déménagement en ligneI must say after being here for 1 years and half it has been pleasant, helpful and the staff has always been helpful. 1 thing I would love to see, before I share I must say the place was well kept and clean inside units and hallways. I would love to see a dumpster. When you need to dispose some items, like you all have donations I would like to see a place to get rid of items. Thanks Uhaul I would come back to this location anytime.
MARITZA M | Expérience généraleI received the best most kind help From the Manager when I needed his help for 3 years Alex has been more than helpful I can't explain how GRATEFUL I AM he saved my business that when down in the pandemic . I will recommend everybody I know to use his facility as long as I'm on earth.
yosha s | Expérience généralevery helpful and friendly staff. excellent customer service!
Juliet I | Premières impressionsMerci.
tina a | Expérience généraleNice place but small inside for the price It’s just my view
Comfort C | Premières impressionsThanks again for all your service
tony h | Expérience générale❤️❤️💯🫧🫧👍🏾👍🏾😊😁😀
Christine C | Premières impressionsWe have rented on & off over the course of 5 years. Very nice facility. The staff is great!!
Robert P | Expérience généraleMerci.
Jeannette N | Expérience générale…
michael d | Premières impressionsEverything flowed very very well from the business perspective thanks good job!!
Irving H | Premières impressionsGreat experience and would recommend this facility to everyone and all the staff were wonderful and take care of your needs.
Mona P | Expérience généraleI transported all my things from Texas to Minnesota and then store it in this warehouse, They stole all my things from the warehouse and that's was not fair at all. I am coming to the store to make a report for you guys to check the camera because my door was lack. I pay all my bills on time and they didn' Protect my things.
Joanna C | Expérience généralefrom renting a truck to also getting a storage unit their all on their job and friendly
carri d | Premières impressionsYou were so helpful! It was nice to see models of the units. I appreciate the fact that you have staff on the premises. Thanks again for your assistance!
donna m | Premières impressionsSuper convenient location. Great service from the staff. Safe & Secure! Would absolutely use again.
Javier C | Expérience généraleThe service was excellent and the employees was very helpful
GREGORY S | Expérience généraleThey will go that extra mile for you appreciate it
william c | Premières impressionsExcellent
Michelle J | Expérience généraleGreat Maintenance
emmett b | Expérience généraleExperience no problems staff was very helpful
GREGORY S | Premières impressionsThere was a roach in one of my boxes when I unpacked
anitria b | Expérience généraleWe had our unit for about 5 years everyone was so helpful. Even changing size up and down numerous times. Definitely would return if need be. Very impressed with cleanliness.
Ernest J | Expérience généralefacility itself was clean and convenient. Staff were super slow!
James N | Expérience généraleI had no problems at all..
Thyrel T | Expérience généraleThey said I was getting some money back.
Tami G | Expérience généraleHappy client
James W | Expérience généraleThey were friendly helpful professional and patient!
sean h | Premières impressionsMerci!
Vilayvanh C | Expérience généraleStaff was professional, knowledgeable, helpful and very friendly
Solomon V | Premières impressionsI would recommend anybody to go with u haul company because it’s a one stop shop if you need a truck it right there, need a storage it right there, you don’t have to drive from place to the other and the price is reasonable
danta c | Expérience généraleI hope I don't have to move again and put my stuff in storage but if I did I would most certainly use UHAUL!!!
Lenardo W | Expérience généraleIt was awesome,the agent well
Julvenia C | Premières impressionsThx to the uhaul family
Ethel I | Expérience généraleIt would be very helpful to have lights in the storage units. I had to buy a lantern so I could see the contents of the boxes.
DONNA K | Expérience généraleFrom my experience do a great job and personable people there I will always suggest so you folks to go pee when I know!
Lenardo W | Premières impressionsThis Uhaul has treated me like family. I am so grateful
MACDELLA A | Expérience généraleHelpful
ALBERT M | Premières impressionsI had the truck for 2 days did not get a chance to move it at all because my place was not ready so I just basically used a truck to load all of my items on there and came to the u-haul to give a storage room to spend the rest of the day unload the truck into Yao storage room and I was charged for 3 days instead of 2 days. Not happy with the service cause I was there on the 3rd day unloading the truck they know they should never charge me for a 3rd day because they knew my situation.
TYANNA Y | Premières impressionsThe Brooklyn Park UHaul location continues to provide excellent service. No matter what kind of issue, Alex and his are always there and find ways to help. I moved away from the Twin Cities. Hopefully I find some UHaul location in my new neighborhood with a similar attention to customer service. Thanks, Alex.
Michael S | Expérience généraleI felt my belongings were safe and secure at your facility. I also enjoyed the cleanliness and the restrooms in the facility. Very organized.
maryjane c | Expérience généraleAlex (Manager) and Taylor (employee who set me up) where extremely friendly and helped me with everything I needed extra support. Great people.
Michael S | Premières impressionsI love uhaul in Brooklyn Park. They are very accomadating.
Christina T | Premières impressionsMore employees are needed in the office
BRIAN C | Expérience généraleOverall experience was very good , My one and only issue was that I was not advised of 24 hour option for access until I went around back starring to move in . I think I will be able to work within your business hours but really would have liked to have known abiut this option up front.
Joseph b | Premières impressionsNice
Brittany s | Expérience généraleThe alarm system was annoying to me because sometimes my card didn't work outside. On the other hand, I'd rather have it malfunction that way rather than simply not work. It was our only problem with using the storage facility.
Andrew W | Expérience généraleThe Only issue I had are the waiting times on the phone line. I was on hold for about two hours so I bit the bullet drove to the location Redialed uhaul number For Brooklyn Park location and the phones didn't even ring I'm guessing and goes to a call center but everything else five stars
Tyler A | Expérience généraleGot a big mice problem
DERRICK H | Expérience généraleI always love to store my belongings at U-Haul.
Kpana B | Expérience généraleThe person who helped me was nice and explained everything to me. I was very happy with the service and how clean the place was
deandre m | Premières impressionsOpen facility longer daily
charles c | Expérience généralePlease extend access hours with/without staff. 8pm is too early to close
charles c | Premières impressionsThis storage place did not meet my expectations for the following reasons. First, it was totally inconvenient, you have to haul your belongings through the entire facility to get them to and from your unit. They have one entrance for the storage site. So it's not like you can pick a door that will at least bring you close to your unit... if you are in the back of the facility, it's going to be inconvenient. The halls are narrow so if there are others in the hallway you have to turn down a row or they have to in order to allow you to pass. If someone has their door open you will not be able to pass through until they close it. Likewise, if your door is open you will have to close it so others can get through. I requested they open the garage door to the loading dock and was told it was out of order so we had to bring everything out of a door that was smaller and less conveniently located. That wasn't a big deal, but simply opening the door would have made an already inconvenient job somewhat better. Opening the garage door would also have helped release some of the propane that was in the air. There is a huge you have to pass through that smelled strongly of propane. If you have to pass through it more than a couple times, expect to get a headache. It most certainly seemed like it could not have met health and safety standards. There is also not enough parking near the entrance... had to start loading the truck from rather far away until someone moved their car... and had to watch like a Hawk so we could get a parking spot before someone else... we were loading a whole truck so fortunately we eventually got a parking spot at the loading area. but the parking issue definitely added a ton of time onto the move. I've had less expensive units at other locations in the past where I was able to drive the truck right up to the indoor unit... so I was surprised at the poor layout of this facility. I was fortunate enough to get a ground level unit, but half the units are on a second level and you can't get carts up the stairs so people park their carts at the bottom of the stairs while loading them and it creates s problem when trying to pass. For the cost, it's totally not worth the hassle. When we were initially storing the stuff we stopped before we were halfway done and I stored the rest of the stuff in my aunts garage cause it was so much work and time to get the stuff to the unit. I would not be able to recommend this facility to a friend in good conscience.
Catherine L | Expérience généraleLove uhaul
Tiffany W | Expérience généraleWe had three appointments to get a lock cut off with the manager all three times that we got to our appointment time we were told it couldn't be done because they were too busy my roommate spend $50 on a uber all three times to get there from Bloomington . The manager at the Brooklyn Park U-Haul is very disrespectful unprofessional and overall just very rude. We have rented there for over four years and are soon to be done thank God we have never been late on a payment or anyting there's absolutely no reason for the way we were treated I have contacted the Better Business Bureau about this matter and another private party it's too bad people have to be so miserable
Jerome I | Premières impressionsBest storage unit company ever!!! Five stars, two thumbs up!!
Joshua J | Expérience généraleHave had storage here for several years, and when we emptied it out last weekend, the floor was covered in mouse poop. For the price I paid monthly, this was unacceptable.
LISA U | Expérience généraleThe staff sucks. Completely unwilling to help out and rather stupid besides. I'm very glad that I've ended my business with you!
matthew f | Expérience généraleThe Staff and facility is Excellent!!!
JAMES G | Premières impressionsThe storage space was big and it was clear i have to problem with my things at all
bendu w | Expérience généraleThe manager at the front desk was very nice and you could tell he genuinely cared about giving good customer service to everyone you don't find that too often these days so thank you for that The only irritating thing was the sound of alarms going off well I was unloading my storage the woman that was cleaning the storage said it was because she was checking storage unit the sound was really loud and irritating and I was moving with two young children who were bothered by it as well not sure way around that but something to consider
melissa k | Expérience généraleHaving this unit was very convenient.. thank you.
LAKIESHA W | Expérience généraleAfter hours door makes it difficult for those who need to unload large items. Had no choice but to come with the truck after hours...had to squeeze all my stuff through a narrow doorway.
melissa k | Premières impressionsPeople were helpful and friendly and the place was kept clean. However I don't see a reason that a ramp could not be installed for the second floor customers? Also, it's pretty confusing the first few times you try to find your storage locker. Better signing would be helpful. Otherwise it was what I expected.
julie m | Expérience généraleThe price could come down or have insurance on items and hours could be open later
michelle c | Expérience généraleThe bait boxes in the units are not effective. I had to throw out a lot of stuff due to mice urine and feces.
Sonja W | Expérience généraleThanks you guys
Mike S | Expérience généraleBrooklyn Park,Mn. Customer service rep wasn’t helpful at all.Receive info on a incorrect storage unit.relocated from out of town and was stuck at this facility, had to choose a different storage facility who offered bigger units which I thought this location did.Rep at this store would not even recommend one of your Other facilities for my inconvenience.Just all around bad customer service!
bobby T | Premières impressionsOne of the best storage I've rented at; also the longest I have ever rented at a storage unit. Clean all the time, and I love the donation area. Merci.
NHUT L | Expérience généraleAlex, the manager, was very friendly and helpful. Everything was explained well, i felt confident leaving my possessions in storage.
shantel s | Expérience généraleThe employee setting up my locker was very nice and friendly, and did everything she could to make sure i get the best rate for the room i was looking for
Daniel M | Premières impressionsBest storage ever
tina l | Expérience généraleGreat storage place
CASSIE L | Expérience généraleThis facility gave me the worst customer service experience ever!!!!!! I will NEVER EVER recommend them to ANYONE period. The "GENERAL MANAGER"" lack of customer service.
Brandy S | Expérience généraleAlex was so helpful, and provided excellent customer service!
Ralph F | Expérience généraleHighly recommended. Very professional, friendly, accommodating. The facility is very clean and organized. I love their storage. My only concern is that we can only use their uhaul key to lock.
lydia w | Expérience généraleExcellent service à la clientèle
antawn d | Premières impressionsAlex is very good with customers 😊
SHIELA B | Premières impressionsThe latch at the door does not work.
LOUIS M | Expérience généraleNeeds more staff in the front a popular place
Palema M | Expérience généraleAucun
LOUIS M | Premières impressionsI PAID FOR 24 HOUR ACCESS AND COULD NOT GET IN THE BUILDING AFTER HOURS FOR 3 DAYS ?
Mordecai H | Expérience généraleThe entire experience here was horrible. My family and I were going through a tough time and dealing with the staff here only added stress. I would NEVER recommend this location to anyone.
tamika j | Expérience généraleGood job
James W | Premières impressionsThey told me my things were safe, and mice ate through my things🤬🤬🤬🤬🤬🤬
Alicia M | Expérience généraleThe staff and service was amazing
JACQUELINE H | Expérience généraleRecommended business
brenda h | Expérience généraleGreat service on a busy Sunday!
Ryan W | Premières impressionsIt was the best storage I ever had
ALBERTINE B | Expérience généraleThe mice are very bad damaged a lot of my things
rakejah e | Expérience généraleOne suggestion: more flat bed moving carts are needed for the storage area. For the amount of people moving in and out on Saturday, June 22 - - a few more flat bed carts would have been great!
Deborah M | Premières impressionsOutstanding staff and service.
Sonny H | Premières impressionsStaff was very helpful
Jason H | Expérience généraleTime sensitive but effective
qadeer o | Premières impressionsIt could of been better if the the trailer had better condition tires. I also cut my hand tying down the vehicle on the trailer caused by rough metal.
terry d | Premières impressionsGreat folks to work with...super helpful. Wish they had more staff.
Patricia D | Expérience généraleIf the accommodations were more feasible for what I needed it to be, I would have stuck with it. Your folks working there are a bunch of class acts - which is why I am filling out this survey.
BriAn W | Premières impressionsThe prices for the storage was to high my only complaint.
CYNTHIA S | Expérience généraleProfessional service. Helpful and well maintained
Shadrach h | Expérience généraleTerrible. I spent almost 2 hours registering and the majority of that was spent waiting. Employee was to meet me and show me storage unit location/rules after my purchase. They never came so I left.
Mickey b | Premières impressionsI was told I was set up on auto payments & was not. Received late notices in the mail & a lock out on my unit. Rented a uhaul & online check in did not work. Line wait times were long. Unorganized.
VICTORIA S | Expérience généraleE eryone was nice and friendly...
Arlanders R | Premières impressions🤬🤬🤬🤬🤬🤬🤬
Alicia M | Premières impressions.
hannah w | Expérience généraleGreat facility.
JENNIFER B | Expérience généraleCeilings are too low for what the company charges and U-haul services a whole lot of POOR folks, otherwise they have EXCELLENT staff.
bertie w | Expérience généraleI very much liked the keep green area This provided a service for those who wante to get rid of stuff and those who could use it
Bill M | Expérience généraleI really appreciate it the customer service and how they were so patient with me and answered all of my questions they made it very easy for me to get my business done there
carolyn w | Premières impressionsAlan was great, manager was great. Great team.
DEMETRIA W | Expérience généraleThe people at the Brooklyn Park location were more than WONDERFUL!!!! They went above and beyond on more than one occasion for me in my time of need. Thank you guys sooo much!!
Keith G | Expérience généraleI would like to give thanks to the gentlemen that helped me.He was so patient,helpful and determine to make sure everything I needed I got it. I would definitely use and refer others to you all.Thanks
Renae T | Expérience généraleIntercom not working
SUZANNE C | Expérience généraleCustomer service is excellent. Fast and efficient.
tricha s | Expérience généraleVery good customer service.
tricha s | RéservationWonderful facility and staff. Very friendly and knowledgeable.
fekissa p | Expérience généraleAlways wonderful manager and staff
SUSAN P | Expérience généraleI want to thank Alex for being understanding and working with me. For always treating me with dignity and respect no matter the situation.
facia b | Expérience généraleGreat Experience
Charles K | Expérience généraleTruck was clean. Facility was clean. Staff friendliness/customer service was mediocre at best. A simple smile would be suffice and not break the bank.
Becky Y | RéservationClean Facility but no elevator in the unit to access the first floor Incase you have heavy things to store and not enough unit on ground floors for storage. Overall not bad.
augusta p | Expérience généraleVery convenient and easy to use.
sara/ j | Expérience généraleGreat Customer Service
Jaqueline J | RéservationEverything was outstanding
jim p | Réservationx
Gordon S | Expérience généraleI truly appreciate everything. Thank you so much
CHRISTINA F | Expérience généraleAlex and staff was very helpful, understanding, and helpful with everything and we will be going back when we move again
EILEEN T | Expérience généraleFriendly staff, nice and clean for facility
sabrina c | Expérience généraleNice safe and secure
Sandra F | Expérience généraleI appreciate Alex's help in getting my storage box available after a communication break. He went above and beyond to make it right.
Lori S | Expérience généraleThe last person who rented my truck was late returning it and they were very helpful and gave great customer service. They even brought the missing dolly down to my storage unit!
DANIELLE A | Expérience généraleVery kind staff.
MARY J | Expérience généraleI would like to see a reduction in price.
RUTH B | Expérience généraleI had the worst experience with manager Alex and I pray tshe god I never need U-Haul again
jameilia h | Expérience généraleThank you for the support.I appreciate U Haul and all the service you provide
YEVTTE H | Expérience généraleAdditional hours of storage access would always be welcome. I've been renting there for several years now, and my experiences with facility and staff have always been good.
KENNETH T | Expérience généraleI left my key at home in Duluth and it cost me $50 to have the lock drilled out. That's outrageous! It was an honest mistake.
VICTORIA M | Expérience généraleThank you guys so much for your help in our move! Greatly appreciated!
tadeusz h | Expérience généraleGreat Facility!
Andrew L | Expérience généraleStraight forward,but accommodating and patient.
facia b | Expérience généraleThe young girl working the counter ( I believer her name is Kelsey) Is amazing. Everytime we have been there to get trailers she has been so helpful and friendly!! She is amazing!!!
Jeffa H | Expérience généralevery good service
Jennifer K | Expérience généraleclean, friendly and helpful staff, I cannot complain about it at all
shoua/ m | Expérience générale