Le client n'a pas laissé de commentaire.rickey C. | Premières impressions
Customer Reviews for U-Haul Moving & Storage of Brooklyn Park
Pour nous contacter
Brooklyn Park, MN 55428
(Corner of Lakeland Ave and West Broadway)
Services dans cet établissement :
Heures d'ouverture de l'établissement
- Lun - Jeu : 7h am à 7h pm
- Ven : 7h am à 8h pm
- Sam : 7h am à 7h pm
- Dim : 9h am à 5h pm
- Inspection gratuite du remorquage
- Retour client 24 heures
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Very efficient!JILL A.
Nothing as long as you use the app to book If not they can't handle the calls. I would never want to go in and wait for help. There are not enough people at the desk On line is the only way to reserve a truck. Pickup and return without direct contact. Set up the App and your good to go! Im sure that's the way U-Haul wants it done Less employees less overhead It's real easy after doing it a few timesGREGORY K.
Le client n'a pas laissé de commentaire.Debra D. | Expérience générale
Le client n'a pas laissé de commentaire.JOY T. | Premières impressions
The manager and his partner at this location have been very good throughout my rentals. When there is an issue, the manager is professional and quick to take care of it. I enjoy working with him and hope he gets the recognition he deserves.Daniel B.
Le client n'a pas laissé de commentaire.merle H.
Le client n'a pas laissé de commentaire.KARIN E.
Was not expecting another fee when brought trailer backLyle S.
Keep doing what your doing!!!! Good customer service, never had a problem with the 3 trucks we've rented during the last 2 months. So happy & glad your were located so close to our home. Wonderful experience!JAMES J.
Le client n'a pas laissé de commentaire.JOE C.
Le client n'a pas laissé de commentaire.William B.
Your employees are very courteous & helpful.NANCY N.
Everything was perfectDMITRIY G.
Le client n'a pas laissé de commentaire.Suresh D.
Customer service is a bit slow. Having mire people on the counter will helpJUAN A.
My estimated invoice when I checked in was 35 $and charged to my card. My actual invoice was only 32 $. I was not credited the 3 $. That is not acceptable. The van could have been washed, but the inside was clean.Todd W.
Le client n'a pas laissé de commentaire.DUMBOR N.
Le client n'a pas laissé de commentaire.THOMAS B.
Great, well stocked, full-service location with a check-in station. The only thing that was a negative was If an employee is not on the clock yet, they should not be sitting at the service counter eating. Jason was sitting at the service counter chatting with the person to his right and we walked up to him, he looked at me, said nothing, got up and walked away. He also changed his work shirt at the service counter. The person next to him on his left, Trevor?, was very helpful and polite.Kirk W.
Le client n'a pas laissé de commentaire.MARY J.
The truck, van that I had probably needs maintenanceDaveindaran G.
Le client n'a pas laissé de commentaire.MICHAEL R.
Le client n'a pas laissé de commentaire.Sharon K.
It all went great.KRIS M.
Le client n'a pas laissé de commentaire.PAUL Z.
Le client n'a pas laissé de commentaire.SURAFEL A.
Le client n'a pas laissé de commentaire.Kassandra F.
Le client n'a pas laissé de commentaire.Konnih F.
Le client n'a pas laissé de commentaire.bob D.
I can't think of a thing. Your staff made it so easy!ROBERT M.
Worked great for our needsBOYCE P.
I felt that overcharged! And I know I work very hard for every penny I made.LASSANA K.
Le client n'a pas laissé de commentaire.JAMES M.
Le client n'a pas laissé de commentaire.DERICK C.
Le client n'a pas laissé de commentaire.MEL M.
NiceBrittany s. | Expérience générale
Le client n'a pas laissé de commentaire.NICOLE P.
The enclosed 12' trailer had a big crack on top. I was lucky all my stuff were inside plastic crates. They gave me a different one which was leaking also but not much like the first one.Nicos Y.
Maybe Lower prices or more time on the rental ..Equipment very well maintained. Friendly. Quick check-in. Outside Technician (Jason) very concerned about the trailer being hooked up correct. .Double checking to make everything is working.(Ball, Chains, Lights, Tires, Gate) Thank You for the excellent service. Definitely use you guys in the future.TIMOTHY J.
Check in process for picking up the vehicle was difficult for me as I don't use my cell phone to take pictures of driver's license, etc. at the pickup location. Very stressful. For future moves, I plan to use Menards as my son works there, the use of our cell phone for photographs is not required, and we get a discount as well.STEVEN G.
Le client n'a pas laissé de commentaire.Rhonda L.
Very friendly and professionalMARY G.
Please put a coffee maker on site for the customers.Precious S.
I just want to blessed God for de person that taught on bringing Uhaul , I feel good when using It . ThanksTetee J.
Le client n'a pas laissé de commentaire.ANGELA A.
Le client n'a pas laissé de commentaire.Kendal M.
Le client n'a pas laissé de commentaire.LAMAR W.
The staff was clearly overwhelmed. They were nice, but I ran into multiple issues. The extras I ordered were not in the truck, there was a dirty mask on the floor of the truck, and the line at the place was long both times I needed to go inside. The check in and out process via the app also want great. I made multiple trips around the ground following the instructions and correcting issues.Nathan H.
Because when your say something to people when they come back your say another thingZoe C.
Le client n'a pas laissé de commentaire.ESKANDAR A.
Le client n'a pas laissé de commentaire.MICHAEL P.
The alarm system was annoying to me because sometimes my card didn't work outside. On the other hand, I'd rather have it malfunction that way rather than simply not work. It was our only problem with using the storage facility.Andrew W. | Expérience générale
Le client n'a pas laissé de commentaire.Joseph S.
Le client n'a pas laissé de commentaire.Andrea R.
Le client n'a pas laissé de commentaire.Darrell M.
Le client n'a pas laissé de commentaire.TERESA K.
Le client n'a pas laissé de commentaire.HUGH P.
I was very satisfied with the service and the fast hook up. I was on my way very quickly.Wilfrido C.
Fast and efficient!JEFFERY B.
Le client n'a pas laissé de commentaire.brenda e. | Expérience générale
Le client n'a pas laissé de commentaire.Ahmad A.
The service was impeccable!Corey G.
Well, everything was coolSAMUEL B.
This was my first really positive experience with UHaul. No long lines. Equipment was ready. The rep was kind and not rushed. Very happy this roundYOLANDA B.
Le client n'a pas laissé de commentaire.Tom B.
Le client n'a pas laissé de commentaire.GEORGE G. | Expérience générale
Nothing is wrong!SURA G.
The Only issue I had are the waiting times on the phone line. I was on hold for about two hours so I bit the bullet drove to the location Redialed uhaul number For Brooklyn Park location and the phones didn't even ring I'm guessing and goes to a call center but everything else five starsTyler A. | Expérience générale
Le client n'a pas laissé de commentaire.Chris A.
Le client n'a pas laissé de commentaire.Katherine J.
Very nice people. Thank you very much ðŸ˜„BASHIR W.
Le client n'a pas laissé de commentaire.KANESHI V.
I am so impressed with the service at U-Haul and at this location. The entire process was so easy. I called to make a reservation for a van and was able to pick it up the same day. The man at the counter was so friendly and helpful. A stressful move was made a lot easier. Plus, the rates were affordable. I couldn't recommend more if you are moving!AMY P.
Le client n'a pas laissé de commentaire.Deborah M.
Le client n'a pas laissé de commentaire.James R.
Le client n'a pas laissé de commentaire.cindy C.
Le client n'a pas laissé de commentaire.Virgina P. | Expérience générale
Everything was fine. Staff friendly and helpful. I will go there again. Thanks for your help.GWENDOLYN I.
Le client n'a pas laissé de commentaire.Alfredo F.
Le client n'a pas laissé de commentaire.JAMES J.
Le client n'a pas laissé de commentaire.MAURICE M.
Le client n'a pas laissé de commentaire.MICHAEL B.
Clean friendly and safety mindedWILBUR V.
Why is the ramp/access on the 6x12 ft trailer not 6 feet wide? Did not fit what I needed to on trailer because ramp was not wide enough. Couldn't fit between hard side on back of trailerCalvin W.
Excellent customer serviceLaure R.
I don't know at this timemichelle C.
The cashier didn't even walk me into van and walk me through it, he just give me the keys and told me to look at the number and just return the car with the same gas as it was. He even show attitudes when I did not want to take the 14 dollars insurance. And they charge me for dropping the car off because I left the keys in the driver mirror side. It was disappointingThijin G.
Le client n'a pas laissé de commentaire.Peter H.
Le client n'a pas laissé de commentaire.JUNE N.
I used the online check-in/out for the first time. I liked it so much more than having to go Inside. Will use it again!Sara P.
Le client n'a pas laissé de commentaire.ERICK B.
Daniel was greatJoel H.
The whole process what quick and easy. Alex and the staff were very efficient and friendly! Great experience overall! MerciBETSY B.
You charged me 12,95 $ for fuel when I bought gas before dropping the truck, you also charge 20,00 $ for something else . I will never recommend anyone to your location. It's a bad experienceJeremiah O.
Le client n'a pas laissé de commentaire.ZACHARY R.
Le client n'a pas laissé de commentaire.SHIRLEEN J.
Le client n'a pas laissé de commentaire.TYRONE W.
Management is great, however I had a young man helping who was not customer service friendly.SAMIE W.
Your text link was faulty and was not easy or user friendly to operate which in turn costed me more time as well ass an additional 20usd. I was not pleased with this check in system at all!GWENDOLENE H.
Great place. Fast and friendly. I use them often.Fred S.
Le client n'a pas laissé de commentaire.Sean D.
Le client n'a pas laissé de commentaire.ERIN C.
You guys have to be honest. do not put trap on vehicles to take extra money. You guys need to think logicaly and should deal with your customers with love as a motive. This time you guys charge me for driver side door got a gap. It's obviously not to cause on me.KOZO I.
Le client n'a pas laissé de commentaire.Angie C.
Employees were very helpful and friendly...Michael N.
Le client n'a pas laissé de commentaire.JOSHUA E.
Le client n'a pas laissé de commentaire.mackenzie m. | Expérience générale
Le client n'a pas laissé de commentaire.Anna S. | Online Move In
Le client n'a pas laissé de commentaire.Virgina P. | Premières impressions
Le client n'a pas laissé de commentaire.john a. | Expérience générale
Got a big mice problemDERRICK H. | Expérience générale
I always love to store my belongings at U-Haul.Kpana B. | Expérience générale
Le client n'a pas laissé de commentaire.cynthia C. | Expérience générale
The person who helped me was nice and explained everything to me. I was very happy with the service and how clean the place wasdeandre m. | Premières impressions
Open facility longer dailycharles c. | Expérience générale
Please extend access hours with/without staff. 8pm is too early to closecharles c. | Premières impressions
This storage place did not meet my expectations for the following reasons. First, it was totally inconvenient, you have to haul your belongings through the entire facility to get them to and from your unit. They have one entrance for the storage site. So it's not like you can pick a door that will at least bring you close to your unit... if you are in the back of the facility, it's going to be inconvenient. The halls are narrow so if there are others in the hallway you have to turn down a row or they have to in order to allow you to pass. If someone has their door open you will not be able to pass through until they close it. Likewise, if your door is open you will have to close it so others can get through. I requested they open the garage door to the loading dock and was told it was out of order so we had to bring everything out of a door that was smaller and less conveniently located. That wasn't a big deal, but simply opening the door would have made an already inconvenient job somewhat better. Opening the garage door would also have helped release some of the propane that was in the air. There is a huge you have to pass through that smelled strongly of propane. If you have to pass through it more than a couple times, expect to get a headache. It most certainly seemed like it could not have met health and safety standards. There is also not enough parking near the entrance... had to start loading the truck from rather far away until someone moved their car... and had to watch like a Hawk so we could get a parking spot before someone else... we were loading a whole truck so fortunately we eventually got a parking spot at the loading area. but the parking issue definitely added a ton of time onto the move. I've had less expensive units at other locations in the past where I was able to drive the truck right up to the indoor unit... so I was surprised at the poor layout of this facility. I was fortunate enough to get a ground level unit, but half the units are on a second level and you can't get carts up the stairs so people park their carts at the bottom of the stairs while loading them and it creates s problem when trying to pass. For the cost, it's totally not worth the hassle. When we were initially storing the stuff we stopped before we were halfway done and I stored the rest of the stuff in my aunts garage cause it was so much work and time to get the stuff to the unit. I would not be able to recommend this facility to a friend in good conscience.Catherine L. | Expérience générale
Love uhaultiffany w. | Expérience générale
Le client n'a pas laissé de commentaire.MACDELLA A. | Premières impressions
Le client n'a pas laissé de commentaire.caitlynn l. | Premières impressions
Le client n'a pas laissé de commentaire.ALEXANDRIA S. | Expérience générale
Le client n'a pas laissé de commentaire.TINA P. | Expérience générale
Le client n'a pas laissé de commentaire.MELBA J. | Premières impressions
Le client n'a pas laissé de commentaire.Diane Y. | Expérience générale
Le client n'a pas laissé de commentaire.Michelle D. | Expérience générale
Le client n'a pas laissé de commentaire.DWAYNE M. | Expérience générale
We had three appointments to get a lock cut off with the manager all three times that we got to our appointment time we were told it couldn't be done because they were too busy my roommate spend 50 $on a uber all three times to get there from Bloomington . The manager at the Brooklyn Park U-Haul is very disrespectful unprofessional and overall just very rude. We have rented there for over four years and are soon to be done thank God we have never been late on a payment or anyting there's absolutely no reason for the way we were treated I have contacted the Better Business Bureau about this matter and another private party it's too bad people have to be so miserableJerome I. | Premières impressions
Le client n'a pas laissé de commentaire.Nimpson W. | Expérience générale
Best storage unit company ever!!! Five stars, two thumbs up!!Joshua J. | Expérience générale
Have had storage here for several years, and when we emptied it out last weekend, the floor was covered in mouse poop. For the price I paid monthly, this was unacceptable.LISA U. | Expérience générale
The staff sucks. Completely unwilling to help out and rather stupid besides. I'm very glad that I've ended my business with you!matthew f. | Expérience générale
The Staff and facility is Excellent!!!JAMES G. | Premières impressions
Le client n'a pas laissé de commentaire.WILLIAM B. | Expérience générale
Le client n'a pas laissé de commentaire.patrick g. | Expérience générale
The storage space was big and it was clear i have to problem with my things at allbendu w. | Expérience générale
Le client n'a pas laissé de commentaire.Roshelle T. | Expérience générale
Le client n'a pas laissé de commentaire.James Julia N. | Premières impressions
The manager at the front desk was very nice and you could tell he genuinely cared about giving good customer service to everyone you don't find that too often these days so thank you for that The only irritating thing was the sound of alarms going off well I was unloading my storage the woman that was cleaning the storage said it was because she was checking storage unit the sound was really loud and irritating and I was moving with two young children who were bothered by it as well not sure way around that but something to considermelissa k. | Expérience générale
Having this unit was very convenient.. thank you.LAKIESHA W. | Expérience générale
After hours door makes it difficult for those who need to unload large items. Had no choice but to come with the truck after hours...had to squeeze all my stuff through a narrow doorway.melissa k. | Premières impressions
Le client n'a pas laissé de commentaire.Angelica J. | Premières impressions
People were helpful and friendly and the place was kept clean. However I don't see a reason that a ramp could not be installed for the second floor customers? Also, it's pretty confusing the first few times you try to find your storage locker. Better signing would be helpful. Otherwise it was what I expected.julie m. | Expérience générale
The price could come down or have insurance on items and hours could be open latermichelle c. | Expérience générale
Le client n'a pas laissé de commentaire.MICHELLE M. | Expérience générale
The bait boxes in the units are not effective. I had to throw out a lot of stuff due to mice urine and feces.Sonja W. | Expérience générale
Thanks you guysMike S. | Expérience générale
Brooklyn Park,Mn. Customer service rep wasn’t helpful at all.Receive info on a incorrect storage unit.relocated from out of town and was stuck at this facility, had to choose a different storage facility who offered bigger units which I thought this location did.Rep at this store would not even recommend one of your Other facilities for my inconvenience.Just all around bad customer service!bobby T. | Premières impressions
Le client n'a pas laissé de commentaire.Les R. | Expérience générale
Le client n'a pas laissé de commentaire.karl w. | Premières impressions
Le client n'a pas laissé de commentaire.Jay G. | Expérience générale
One of the best storage I've rented at; also the longest I have ever rented at a storage unit. Clean all the time, and I love the donation area. Merci.NHUT L. | Expérience générale
Le client n'a pas laissé de commentaire.willota b. | Expérience générale
Alex, the manager, was very friendly and helpful. Everything was explained well, i felt confident leaving my possessions in storage.shantel s. | Expérience générale
Le client n'a pas laissé de commentaire.Shaquita E. | Expérience générale
The employee setting up my locker was very nice and friendly, and did everything she could to make sure i get the best rate for the room i was looking forDaniel M. | Premières impressions
Best storage evertina l. | Expérience générale
Great storage placeCASSIE L. | Expérience générale
This facility gave me the worst customer service experience ever!!!!!! I will NEVER EVER recommend them to ANYONE period. The "GENERAL MANAGER"" lack of customer service.Brandy S. | Expérience générale
Alex was so helpful, and provided excellent customer service!Ralph F. | Expérience générale
Highly recommended. Very professional, friendly, accommodating. The facility is very clean and organized. I love their storage. My only concern is that we can only use their uhaul key to lock.lydia w. | Expérience générale
Excellent service à la clientèleantawn d. | Premières impressions
Alex is very good with customers 😊SHIELA B. | Premières impressions
The latch at the door does not work.LOUIS M. | Expérience générale
Needs more staff in the front a popular placePalema M. | Expérience générale
AucunLOUIS M. | Premières impressions
I PAID FOR 24 HOUR ACCESS AND COULD NOT GET IN THE BUILDING AFTER HOURS FOR 3 DAYS ?Mordecai H. | Expérience générale
The entire experience here was horrible. My family and I were going through a tough time and dealing with the staff here only added stress. I would NEVER recommend this location to anyone.tamika j. | Expérience générale
Good jobJames W. | Premières impressions
They told me my things were safe, and mice ate through my things🤬🤬🤬🤬🤬🤬alicia m. | Expérience générale
One suggestion: more flat bed moving carts are needed for the storage area. For the amount of people moving in and out on Saturday, June 22 - - a few more flat bed carts would have been great!Deborah M. | Premières impressions
Outstanding staff and service.Sonny H. | Premières impressions
Time sensitive but effectiveqadeer o. | Premières impressions
Terrible. I spent almost 2 hours registering and the majority of that was spent waiting. Employee was to meet me and show me storage unit location/rules after my purchase. They never came so I left.Mickey b. | Premières impressions
E eryone was nice and friendly...Arlanders R. | Premières impressions
🤬🤬🤬🤬🤬🤬🤬alicia m. | Premières impressions
Everything was outstandingjim p. | Réservation
Services supplémentaires à cet emplacement
Nous avons la plus grande sélection de camions neufs!
Nos remorques fermées et ouvertes sont offertes à partir de 14,95 $!
Nous offrons la plus grande couverture en Amérique du Nord!
Nous expédions à l'autre bout de la ville et à l'autre bout du monde!
Nous vendons des centaines de produits qui facilitent les déménagements!
U-Haul est l'installateur numéro 1 d'attaches de remorque en Amérique du Nord.
Nous avons un programme de récupération adaptative visant à améliorer l'environnement!