Customer Reviews for U-Haul Moving & Storage of Brooklyn Park

7 024 évaluations

7007 Lakeland Ave N   Brooklyn Park, MN 55428
(Corner of Lakeland Ave and West Broadway)

(612) 326-6857

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm

Services dans cet établissement :

Pour nous contacter

(612) 326-6857

7007 Lakeland Ave N
Brooklyn Park, MN 55428
(Corner of Lakeland Ave and West Broadway)

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm
  • Inspection gratuite du remorquage
  • Retour client 24 heures
Établissement se consacrant à la récupération adaptative.

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

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Évaluation :
5

Le client n'a pas laissé de commentaire.

JAMES S. 
Évaluation :
5

I felt my belongings were safe and secure at your facility. I also enjoyed the cleanliness and the restrooms in the facility. Very organized.

maryjane c.  |  Expérience générale 
Évaluation :
5

BEST truck rental experience we've had BY FAR!! Alex was polite, professional, knowledgeable and so helpful with all aspects. We've never been in and out of a rental facility so fast and efficiently!! Thank you! Larry and Linda G

Larry G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Lee Y. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kerri I. 
Évaluation :
2

Seriously need to help the people in the order in which they bring back theyre trucks. I was there for almost a half hour.

JESSE W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Joe M. 
Évaluation :
4

Ask Questions about the operation of the truck or ask the personal to walk you out to the location to help you. Ask about the insurance, many home car insurance will cover the cost if the truck is 17' and under.

Kevin L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Niyah M. 
Évaluation :
5

Nothing to be improved. I interacted a lot with Alex the manager of this U-Haul location for various rentals over recent months, incl. several UBoxes for a large move out-of-state. Alex was always there when I needed him, even during his off-days (which I didn't always know). He kept me informed about certain schedule issues and helped me - no questions asked - when U-Haul made a charging mistake. Not even Corporate Customer Service was able to do what Alex did. I felt very well treated - always customer first. Thanks, Alex.

Michael S. 
Évaluation :
4

Nothing, great service everything went as planned!

Julia P. 
Évaluation :
4

My intake - person was very patient and slow.

Samuel N. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Bradley T. 
Évaluation :
1

Racist staff wearing racist clothing. Unprofessional attempt to deny me a rental truck. Staff pretended to run my debt card because he didn't want me to rent the truck. Call the bank inside the store and the bank VERIFIED they didn't even get a notification of a Uhaul attempted purchase. Bank rep indicated their was nothing denied on its end. Bank rep waited on the phone. Ran the card a second time it worked and the bank was able to see the transaction and told me the exact amount. I knew he was trying to deny me a rental truck when I ran my daughter's card and he said it was denied too. My daughter has over 23 000 $in her bank account and I have over 37 000 $in my bank account there is no reason our cards should decline. I have rented from this location before with no problem. They seemed to have hired a young man who denies black people truck rentals by pretending their card was declined. How many people has he done this too? How much money has he cost this location due to his personal racist beliefs? Uhaul should not allow employees to wear a racist hat with their normal uniform. As a white male he has every advantage in this world yet he wears a hat acting like he is suppressed and at war. He lives in the United States in Brooklyn Park. There is no one at war in Brooklyn Park. He isn't successful because of his life choices. Yet, he acts like this country has denied him opportunity when he has every advantage his white privilege affords him. He is miserable in this country and hates it because of his life choices not because what any black, latin, or other person of color has done to him. I will file a complaint with the EEOC because they will investigate to see if he denies others a truck. Shame on this location to allow this.

Lillian S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Anne S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ENRIQUE F. 
Évaluation :
5

Better signage or markings for returns, pickup.

MICHAEL M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

VINCENT B. 
Évaluation :
5

Easy, friendly transaction. The truck was perfect and easy to drive.

Ava K. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

MEGAN M. 
Évaluation :
1

Service is absolutely horrendous. Weekends are usually moving days for people, & this location had one person working the entire time. I had a pick up for 1000 & arrived around 0956 on the dot-we didn't get out of there for about half an hour. I know there's a process when it comes to checking in & out, with taking photos of the renters' ID & all, but this particular associate worked at a snail's pace. Five hours later, we came to return the truck (I had paid in cash earlier), but she told us to go back out under the green tent & someone out there would help us check out-well, turns out we had to go back in anyway to pay. There were maybe five people ahead of us, & the same associate was there. Anyone ever see Zootopia? Well she's definitely related to Flash. TMI, but I had maybe a 15 min meeting in the Oval Office, came out, & my brother was STILL in line where we were; it probably took us half an hour just to check out. My whole bill came out to 175 $ish plus gas of course. Wouldn't recommend this location solely for the reason that I felt some type of way working with the associate & the managers & the disorganization there.

SAYSAVANH D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SATISH A. 
Évaluation :
5

Rien

Jay J. 
Évaluation :
3

U-Haul change my pick up location without ever notifying me of any changes. I went to the location that I made the reservation for and found out my reservation was changed on me. Which meant I was over an hour and a half late for my movers with the truck because I was sent to the wrong location. Somebody changed my reservation without even notifying me not a great experience at all. When I arrived to pick up my truck at the right location they told me there wasn't any trucks left. I ended up throwing a fit and said I wasn't gonna leave without a truck and somehow one it came available shortly after. I have never ever had an experience like this with you all and I just rented a truck the week early. Things seem to really be changing with U-Haul and I am very disappointed

Tasha H. 
Évaluation :
5

Complimentary bowl of sand to snack on

CODY C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Christina T.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

john B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael G. 
Évaluation :
5

Rien

DAVID C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

PEDRO T. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Brent O. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

David F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CHRIS L. 
Évaluation :
1

Took free 20 dollar because the system could not allowed me to return the truck, so I have to pay for that , I was at the station for over 30 minutes trying to return the truck but the system could not allowed me , so I have to pay for something that was beyond my control

Togba K. 
Évaluation :
2

This location did not comply with the steps outlined in the mobile app. I don't understand what good the app is if you still have to go in the store anyway.

Matthew J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tina L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Todd V. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Lawrence S. 
Évaluation :
5

Many thanks to Alex!

JOSHUA H. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

JOHN N. 
Évaluation :
3

My reservation was made for pickup at the Plymouth location but after waiting in line for 20 minutes I was told my reservation was for pickup at the Brooklyn park location, even though I had a confirmation email that clearly stated Plymouth. I showed the employee but he was not helpful. I asked if I could drop off at the Plymouth location and he said it may be an addition charge which would have been absurd considering it was U-Haul's mistake, not mine. When my friend said we shouldn't be charged for their mistake the guy said “hang tight there bud.” Ultimately i think he changed my reservation because I received an email saying my reservation was updated to pickup in Brooklyn park which makes no sense if he stated the pickup location was Brooklyn park in the first place. It was all just very fishy and the guy was a prick. Then in Brooklyn Park the girl who checked me in did a good job but she was slow and seemed half hungover. Ultimate pretty poor experience. Please also consider that I rarely write reviews because I'm understanding of mistakes and customer service can be difficult but this experience bothered me to the point of taking the time to write this out. I'll use U-Haul again but hopefully don't have to deal with the bearded ginger guy with a beer gut ever again.

ZACHARY L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CHRISTINA T. 
Évaluation :
5

Alex (Manager) and Taylor (employee who set me up) where extremely friendly and helped me with everything I needed extra support. Great people.

Michael S.  |  Premières impressions 
Évaluation :
5

Very helpful and courteous support staff.

ANTHONY R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Luke S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

AMY S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CEDRIC P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

STEVEN C. 
Évaluation :
5

I love uhaul in Brooklyn Park. They are very accomadating.

Christina T.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LATRINA C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MICHAEL G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MASSA R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Denise J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

STEPHEN P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Muhammed S. 
Évaluation :
1

The staff was very rude and the customer service there was horrible. He didn't even looked interested to answer my questions during the renting truck process. Very dissatisfied

KESHA A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CHARLES B. 
Évaluation :
4

At this time nothing

Melanie T. 
Évaluation :
5

Help customer understand the 24/7 reservation fulfillment by walking through it with them. All staff should be able to do such.

ANDREW B. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

ANNASTACIA B. 
Évaluation :
5

Great job. Friendly on the return.

tim S. 
Évaluation :
5

Excellent service! Great team! Thank you

Victoria M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Hewan H. 
Évaluation :
5

Staff was helpful and friendly

Christine R. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Marion M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MARK R. 
Évaluation :
5

Both Daniel and Dennis were helpful and friendly on pick up and drop off!

DANIEL M. 
Évaluation :
5

Courteous, professional and kind. A great experience all the way aroundzzzzz1

nicholas R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LARRY P. 
Évaluation :
5

Keep up the good work!

MICHAEL C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Corey G. 
Évaluation :
5

It was short staffed but they had a great staff. Just time wise, it wasn't so ideal.

MAI T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Daniel B. 
Évaluation :
5

Owner and staff were wonderful.

rene M. 
Évaluation :
5

The cup holder was broken before rented the vehicle.

James W. 
Évaluation :
5

Don't change a thing. From the pick up to the drop off everything and everyone was great.

JOHN K. 
Évaluation :
5

More employees are needed in the office

BRIAN C.  |  Expérience générale 
Évaluation :
5

Thanks

Foster K. 
Évaluation :
3

I booked my uhaul in hudson wis and you made me go to brooklyn park mn to pick up truck worked fine but received no help with mileage even though it was 30 miles more

thomas H. 
Évaluation :
5

We have had issues trying to rent at other locations. The Brooklyn Park locations was amazing and had inventory. It was made even better by your employee, Jay. He was awesome at both pick-up and drop-off. Super personable and professional, went out of his way to be extra helpful!

timothy S. 
Évaluation :
3

Hiring more people to long waiting time for check in

MARCO B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

NARCISSE K. 
Évaluation :
5

Everything went very smooth and the trailer pulled easy and worked great.

Kevin W. 
Évaluation :
1

Pictures were hard to see of the truck. It would not let me upload pictures to the website. It used to be the truck inspection was done with a person. I ended up having to get a manager to help. I have used u haul for many years and never had this type of difficulty.

MICHAEL L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DUSTIN P. 
Évaluation :
2

I have to wait 45 minutes to check in hire more people

MARCO B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mark S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Scott J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Christopher C. 
Évaluation :
5

I was very impressed with how easy things were and how smoothly the pickup and drop off went. Will gladly use again in the future.

Chad E. 
Évaluation :
5

Truck was a little old and rattly but with 165k miles that's expected. Staff were awesome.

SCHEMENDRA L. 
Évaluation :
3

Gas policy. Pick up was okay. Drop off was not good. I returned the vehicle with the same amount of gas (1/8 of a tank) that I got it at. Got the pictures to prove it. Then staff says I'd get charge 50 $for 20 $worth of gas then tries to accuse me of stealing the dolly that I didn't even have.

Bethanie M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Petra S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Norris V. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JONATHAN S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

BRENTON P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

WALTER P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

TIMOTHY V. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Jennifer M. 
Évaluation :
2

When I walked in to this location there were 3 employees talking who didn't greet me. When I was waiting by the counter one employee eventually said he could help me. When I inquired about the prices he assumed I already knew how it worked and rudely asked if I accepted the rates. I accepted. While I was waiting through the registration process the man helping kept engaging in conversation with his coworkers which was annoying; he kept stopping the computer work to keep talking with his coworkers. As one employee was leaving for the day the man helping me stopped again to ask his coworker if he could swap his coke for his coworkers cherry coke. It wasn't a welcoming experience but I don't expect much more. Be that as it may. The vehicle return was easy as always. This isn't my first experience at this location and it won't be my last. I've just been treated better before.

Ty A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SAMUEL P. 
Évaluation :
5

I informed your associate that the tank was no full. He said that he knows that. I put 3 gallons of gas in to the same mark on the gas gauge that I got it at. I do not think I should have been charged for someone else usage.

Sue M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

William G. 
Évaluation :
4

Having "self check-in" and yet only ordering a trailer seemed clumsy. Where do I start when I get there? I have already self checked in - but yet end up going inside anyhow - seemed useless to self check-in. Process seemed clumsy.

Thomas S. 
Évaluation :
3

Need more customer service help....waited too long

richard Y. 
Évaluation :
5

Overall experience was very good , My one and only issue was that I was not advised of 24 hour option for access until I went around back starring to move in . I think I will be able to work within your business hours but really would have liked to have known abiut this option up front.

Joseph b.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

VANESSA T.  |  Expérience générale 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Celerina A.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

rickey C.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Debra D.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

JOY T.  |  Premières impressions 
Évaluation :
5

Nice

Brittany s.  |  Expérience générale 
Évaluation :
4

The alarm system was annoying to me because sometimes my card didn't work outside. On the other hand, I'd rather have it malfunction that way rather than simply not work. It was our only problem with using the storage facility.

Andrew W.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

brenda e.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

GEORGE G.  |  Expérience générale 
Évaluation :
5

The Only issue I had are the waiting times on the phone line. I was on hold for about two hours so I bit the bullet drove to the location Redialed uhaul number For Brooklyn Park location and the phones didn't even ring I'm guessing and goes to a call center but everything else five stars

Tyler A.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Virgina P.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

mackenzie m.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Anna S.  |  Online Move In 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Virgina P.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

john a.  |  Expérience générale 
Évaluation :
3

Got a big mice problem

DERRICK H.  |  Expérience générale 
Évaluation :
5

I always love to store my belongings at U-Haul.

Kpana B.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

cynthia C.  |  Expérience générale 
Évaluation :
5

The person who helped me was nice and explained everything to me. I was very happy with the service and how clean the place was

deandre m.  |  Premières impressions 
Évaluation :
5

Open facility longer daily

charles c.  |  Expérience générale 
Évaluation :
5

Please extend access hours with/without staff. 8pm is too early to close

charles c.  |  Premières impressions 
Évaluation :
2

This storage place did not meet my expectations for the following reasons. First, it was totally inconvenient, you have to haul your belongings through the entire facility to get them to and from your unit. They have one entrance for the storage site. So it's not like you can pick a door that will at least bring you close to your unit... if you are in the back of the facility, it's going to be inconvenient. The halls are narrow so if there are others in the hallway you have to turn down a row or they have to in order to allow you to pass. If someone has their door open you will not be able to pass through until they close it. Likewise, if your door is open you will have to close it so others can get through. I requested they open the garage door to the loading dock and was told it was out of order so we had to bring everything out of a door that was smaller and less conveniently located. That wasn't a big deal, but simply opening the door would have made an already inconvenient job somewhat better. Opening the garage door would also have helped release some of the propane that was in the air. There is a huge you have to pass through that smelled strongly of propane. If you have to pass through it more than a couple times, expect to get a headache. It most certainly seemed like it could not have met health and safety standards. There is also not enough parking near the entrance... had to start loading the truck from rather far away until someone moved their car... and had to watch like a Hawk so we could get a parking spot before someone else... we were loading a whole truck so fortunately we eventually got a parking spot at the loading area. but the parking issue definitely added a ton of time onto the move. I've had less expensive units at other locations in the past where I was able to drive the truck right up to the indoor unit... so I was surprised at the poor layout of this facility. I was fortunate enough to get a ground level unit, but half the units are on a second level and you can't get carts up the stairs so people park their carts at the bottom of the stairs while loading them and it creates s problem when trying to pass. For the cost, it's totally not worth the hassle. When we were initially storing the stuff we stopped before we were halfway done and I stored the rest of the stuff in my aunts garage cause it was so much work and time to get the stuff to the unit. I would not be able to recommend this facility to a friend in good conscience.

Catherine L.  |  Expérience générale 
Évaluation :
5

Love uhaul

tiffany w.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MACDELLA A.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

caitlynn l.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ALEXANDRIA S.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

TINA P.  |  Expérience générale 
Évaluation :
3

Le client n'a pas laissé de commentaire.

MELBA J.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Diane Y.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michelle D.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

DWAYNE M.  |  Expérience générale 
Évaluation :
2

We had three appointments to get a lock cut off with the manager all three times that we got to our appointment time we were told it couldn't be done because they were too busy my roommate spend 50 $on a uber all three times to get there from Bloomington . The manager at the Brooklyn Park U-Haul is very disrespectful unprofessional and overall just very rude. We have rented there for over four years and are soon to be done thank God we have never been late on a payment or anyting there's absolutely no reason for the way we were treated I have contacted the Better Business Bureau about this matter and another private party it's too bad people have to be so miserable

Jerome I.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Nimpson W.  |  Expérience générale 
Évaluation :
5

Best storage unit company ever!!! Five stars, two thumbs up!!

Joshua J.  |  Expérience générale 
Évaluation :
3

Have had storage here for several years, and when we emptied it out last weekend, the floor was covered in mouse poop. For the price I paid monthly, this was unacceptable.

LISA U.  |  Expérience générale 
Évaluation :
1

The staff sucks. Completely unwilling to help out and rather stupid besides. I'm very glad that I've ended my business with you!

matthew f.  |  Expérience générale 
Évaluation :
5

The Staff and facility is Excellent!!!

JAMES G.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

karl w.  |  Premières impressions 
Évaluation :
5

The employee setting up my locker was very nice and friendly, and did everything she could to make sure i get the best rate for the room i was looking for

Daniel M.  |  Premières impressions 
Évaluation :
4

One suggestion: more flat bed moving carts are needed for the storage area. For the amount of people moving in and out on Saturday, June 22 - - a few more flat bed carts would have been great!

Deborah M.  |  Premières impressions 
Évaluation :
5

Outstanding staff and service.

Sonny H.  |  Premières impressions 
Évaluation :
1

Terrible. I spent almost 2 hours registering and the majority of that was spent waiting. Employee was to meet me and show me storage unit location/rules after my purchase. They never came so I left.

Mickey b.  |  Premières impressions 
Non les évaluations ont été soumises pour cet établissement.

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