Customer Reviews for U-Haul Moving & Storage of Brooklyn Park

7 093 évaluations

7007 Lakeland Ave N   Brooklyn Park, MN 55428
(Corner of Lakeland Ave and West Broadway)

(612) 326-6857

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm
Heures d'ouverture spéciales
  • 11/25/2021: 7h00 am - 3h00 pm

Services dans cet établissement :

Pour nous contacter

(612) 326-6857

7007 Lakeland Ave N
Brooklyn Park, MN 55428
(Corner of Lakeland Ave and West Broadway)

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm
Heures d'ouverture spéciales
  • 11/25/2021: 7h00 am - 3h00 pm
  • Inspection gratuite du remorquage
  • Retour client 24 heures
Établissement se consacrant à la récupération adaptative.

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher

Évaluation :
5

Le client n'a pas laissé de commentaire.

CAROLYN T. 
Évaluation :
5

Great friendly service!

ROBERT J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

PAUL B. 
Évaluation :
5

Quick and easy. Great service. Easy app

JOHN M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CHRISTOPHER C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

OLIVER S. 
Évaluation :
5

These sanitized trucks are the cleanest I've ever rented.

DAVID S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

le K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

HENRY A. 
Évaluation :
5

Amazing and friendly!

ALEXANDRA A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

BONIFACE O. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

GREGORY A. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

David R. 
Évaluation :
1

People working there need to learn better customer service skills. Specially Ms. McCarthy; she likes to argue with customers and she was very arrogant while telling me that I don't rent the equipment for 24 hours but rather the time she was telling me! Never going back there

VANESSA P. 
Évaluation :
3

Representative at this location was not very helpful with locating truck or communications when dropping truck off.

Nagashia J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

David M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

ANN M. 
Évaluation :
5

Excellent service à la clientèle

BRAD V. 
Évaluation :
1

Get trucks that don't break down and the Customer still get charged for a truck they could not use.

TASHEKA J. 
Évaluation :
3

The techs in the yard are overworked but always helpful.

Mark J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KENDRA V. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

FELESIA L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SCOTT M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

DARCEIA G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

GARY P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CHRISTIAN T. 
Évaluation :
3

Precheck/Prepay does not get a retail any faster. I was only one person in line with one customer ahead of me. abt. 30 min wait time before I was able to do the truck check list. Also, I was asked to pay again till I showed proof that i prepaid. Engine Light came on, When I was ready to start my trip, . I check the fluid levels to make sure it was OK to drive, I had the truck fully loaded. Time spent where I would of rather been on the road. I Talked to U Haul help line, Which were friendly., to inform them about the issues. I ask the Rep to give me more time for the rental. which I did receive. But U Haul Rep had to see if someone had the rental. Really! When the truck had to be serviced! & the inconvenience! The truck ran rough causing poor gas mileage. Also cost me more. Again everyone at U Haul were nice but not helpful with my inconvenience!.

Kevin L. 
Évaluation :
5

Good experience, met expectations.

Norman B. 
Évaluation :
4

None.

BRUCE S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Brandi b.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

STEVEN E. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

EDWARD F. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

GREGORY T. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Christine M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Samuel W. 
Évaluation :
3

I had the truck for 2 days did not get a chance to move it at all because my place was not ready so I just basically used a truck to load all of my items on there and came to the u-haul to give a storage room to spend the rest of the day unload the truck into Yao storage room and I was charged for 3 days instead of 2 days. Not happy with the service cause I was there on the 3rd day unloading the truck they know they should never charge me for a 3rd day because they knew my situation.

TYANNA Y.  |  Premières impressions 
Évaluation :
5

Very friendly and helpful staff!

DANIEL K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

TYANNA Y. 
Évaluation :
5

Employees were very helpful and courteous and pleasant to do business with!

ANN M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

PATRICK K. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

TODD L. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

MUSTAFA S. 
Évaluation :
5

Great service

JIGAR G. 
Évaluation :
5

Le personnel était amical et serviable. Made my experience very easy.

Joseph B. 
Évaluation :
5

Stop people from smoking in the vehicle.

JOHN B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JONATHAN R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MICHAEL C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

TREVOR M. 
Évaluation :
1

The manager could have done better with instructions and guiding us. Service was pretty ridiculous

boon M. 
Évaluation :
5

The Brooklyn Park UHaul location continues to provide excellent service. No matter what kind of issue, Alex and his are always there and find ways to help. I moved away from the Twin Cities. Hopefully I find some UHaul location in my new neighborhood with a similar attention to customer service. Thanks, Alex.

Michael S.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

DEREK O. 
Évaluation :
1

Make sure the truck you're renting out doesn't sound like the transmission is about to go out and not try and cheat customers out of money falsely claiming that the gas wasn't put back in the truck. Good thing I took pictures. I didn't appreciate being lied to and being ripped off! Please be honest with your customers and treat them with with respect

REBECCA W. 
Évaluation :
5

Can't think of anything. The staff was very friendly and helpful.

CYNTHIA O. 
Évaluation :
3

See above notes

Sammie S. 
Évaluation :
5

Keep up with the good job you guys are doing for ur customers

RAMISH T. 
Évaluation :
5

Excellent service à la clientèle

PHYLLIS S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Cristian C. 
Évaluation :
5

This was a great experience from reservation, to pick up, and when dropping the truck back off. The guy who checked the truck back in was especially friendly and pleasant.

jesh M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

scott M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MARIA B. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

LATASHA A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jacque P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kushal J. 
Évaluation :
5

All was great

LAURIE M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Kellee N.  |  Expérience générale 
Évaluation :
2

Le client n'a pas laissé de commentaire.

ABDULLAHI R. 
Évaluation :
5

great service.

JOHN F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kent L. 
Évaluation :
5

Exellent

ASRAT B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JAMES S. 
Évaluation :
5

I felt my belongings were safe and secure at your facility. I also enjoyed the cleanliness and the restrooms in the facility. Very organized.

maryjane c.  |  Expérience générale 
Évaluation :
5

BEST truck rental experience we've had BY FAR!! Alex was polite, professional, knowledgeable and so helpful with all aspects. We've never been in and out of a rental facility so fast and efficiently!! Thank you! Larry and Linda G

Larry G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Lee Y. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kerri I. 
Évaluation :
2

Seriously need to help the people in the order in which they bring back theyre trucks. I was there for almost a half hour.

JESSE W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Joe M. 
Évaluation :
4

Ask Questions about the operation of the truck or ask the personal to walk you out to the location to help you. Ask about the insurance, many home car insurance will cover the cost if the truck is 17' and under.

Kevin L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Niyah M. 
Évaluation :
5

Nothing to be improved. I interacted a lot with Alex the manager of this U-Haul location for various rentals over recent months, incl. several UBoxes for a large move out-of-state. Alex was always there when I needed him, even during his off-days (which I didn't always know). He kept me informed about certain schedule issues and helped me - no questions asked - when U-Haul made a charging mistake. Not even Corporate Customer Service was able to do what Alex did. I felt very well treated - always customer first. Thanks, Alex.

Michael S. 
Évaluation :
4

Nothing, great service everything went as planned!

Julia P. 
Évaluation :
4

My intake - person was very patient and slow.

Samuel N. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Bradley T. 
Évaluation :
1

Racist staff wearing racist clothing. Unprofessional attempt to deny me a rental truck. Staff pretended to run my debt card because he didn't want me to rent the truck. Call the bank inside the store and the bank VERIFIED they didn't even get a notification of a Uhaul attempted purchase. Bank rep indicated their was nothing denied on its end. Bank rep waited on the phone. Ran the card a second time it worked and the bank was able to see the transaction and told me the exact amount. I knew he was trying to deny me a rental truck when I ran my daughter's card and he said it was denied too. My daughter has over 23 000 $in her bank account and I have over 37 000 $in my bank account there is no reason our cards should decline. I have rented from this location before with no problem. They seemed to have hired a young man who denies black people truck rentals by pretending their card was declined. How many people has he done this too? How much money has he cost this location due to his personal racist beliefs? Uhaul should not allow employees to wear a racist hat with their normal uniform. As a white male he has every advantage in this world yet he wears a hat acting like he is suppressed and at war. He lives in the United States in Brooklyn Park. There is no one at war in Brooklyn Park. He isn't successful because of his life choices. Yet, he acts like this country has denied him opportunity when he has every advantage his white privilege affords him. He is miserable in this country and hates it because of his life choices not because what any black, latin, or other person of color has done to him. I will file a complaint with the EEOC because they will investigate to see if he denies others a truck. Shame on this location to allow this.

Lillian S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Anne S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ENRIQUE F. 
Évaluation :
5

Better signage or markings for returns, pickup.

MICHAEL M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

VINCENT B. 
Évaluation :
5

Easy, friendly transaction. The truck was perfect and easy to drive.

Ava K. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

MEGAN M. 
Évaluation :
1

Service is absolutely horrendous. Weekends are usually moving days for people, & this location had one person working the entire time. I had a pick up for 1000 & arrived around 0956 on the dot-we didn't get out of there for about half an hour. I know there's a process when it comes to checking in & out, with taking photos of the renters' ID & all, but this particular associate worked at a snail's pace. Five hours later, we came to return the truck (I had paid in cash earlier), but she told us to go back out under the green tent & someone out there would help us check out-well, turns out we had to go back in anyway to pay. There were maybe five people ahead of us, & the same associate was there. Anyone ever see Zootopia? Well she's definitely related to Flash. TMI, but I had maybe a 15 min meeting in the Oval Office, came out, & my brother was STILL in line where we were; it probably took us half an hour just to check out. My whole bill came out to 175 $ish plus gas of course. Wouldn't recommend this location solely for the reason that I felt some type of way working with the associate & the managers & the disorganization there.

SAYSAVANH D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SATISH A. 
Évaluation :
5

Rien

Jay J. 
Évaluation :
3

U-Haul change my pick up location without ever notifying me of any changes. I went to the location that I made the reservation for and found out my reservation was changed on me. Which meant I was over an hour and a half late for my movers with the truck because I was sent to the wrong location. Somebody changed my reservation without even notifying me not a great experience at all. When I arrived to pick up my truck at the right location they told me there wasn't any trucks left. I ended up throwing a fit and said I wasn't gonna leave without a truck and somehow one it came available shortly after. I have never ever had an experience like this with you all and I just rented a truck the week early. Things seem to really be changing with U-Haul and I am very disappointed

Tasha H. 
Évaluation :
5

Complimentary bowl of sand to snack on

CODY C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Christina T.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

john B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael G. 
Évaluation :
5

Rien

DAVID C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

PEDRO T. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Brent O. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

David F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CHRIS L. 
Évaluation :
1

Took free 20 dollar because the system could not allowed me to return the truck, so I have to pay for that , I was at the station for over 30 minutes trying to return the truck but the system could not allowed me , so I have to pay for something that was beyond my control

Togba K. 
Évaluation :
2

This location did not comply with the steps outlined in the mobile app. I don't understand what good the app is if you still have to go in the store anyway.

Matthew J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tina L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Todd V. 
Évaluation :
5

Alex (Manager) and Taylor (employee who set me up) where extremely friendly and helped me with everything I needed extra support. Great people.

Michael S.  |  Premières impressions 
Évaluation :
5

I love uhaul in Brooklyn Park. They are very accomadating.

Christina T.  |  Premières impressions 
Évaluation :
5

More employees are needed in the office

BRIAN C.  |  Expérience générale 
Évaluation :
5

Overall experience was very good , My one and only issue was that I was not advised of 24 hour option for access until I went around back starring to move in . I think I will be able to work within your business hours but really would have liked to have known abiut this option up front.

Joseph b.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

VANESSA T.  |  Expérience générale 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Celerina A.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

rickey C.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Debra D.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

JOY T.  |  Premières impressions 
Évaluation :
5

Nice

Brittany s.  |  Expérience générale 
Évaluation :
4

The alarm system was annoying to me because sometimes my card didn't work outside. On the other hand, I'd rather have it malfunction that way rather than simply not work. It was our only problem with using the storage facility.

Andrew W.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

brenda e.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

GEORGE G.  |  Expérience générale 
Évaluation :
5

The Only issue I had are the waiting times on the phone line. I was on hold for about two hours so I bit the bullet drove to the location Redialed uhaul number For Brooklyn Park location and the phones didn't even ring I'm guessing and goes to a call center but everything else five stars

Tyler A.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Virgina P.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

mackenzie m.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Anna S.  |  Online Move In 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Virgina P.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

john a.  |  Expérience générale 
Évaluation :
3

Got a big mice problem

DERRICK H.  |  Expérience générale 
Évaluation :
5

I always love to store my belongings at U-Haul.

Kpana B.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

cynthia C.  |  Expérience générale 
Évaluation :
5

The person who helped me was nice and explained everything to me. I was very happy with the service and how clean the place was

deandre m.  |  Premières impressions 
Évaluation :
5

Open facility longer daily

charles c.  |  Expérience générale 
Évaluation :
5

Please extend access hours with/without staff. 8pm is too early to close

charles c.  |  Premières impressions 
Évaluation :
2

This storage place did not meet my expectations for the following reasons. First, it was totally inconvenient, you have to haul your belongings through the entire facility to get them to and from your unit. They have one entrance for the storage site. So it's not like you can pick a door that will at least bring you close to your unit... if you are in the back of the facility, it's going to be inconvenient. The halls are narrow so if there are others in the hallway you have to turn down a row or they have to in order to allow you to pass. If someone has their door open you will not be able to pass through until they close it. Likewise, if your door is open you will have to close it so others can get through. I requested they open the garage door to the loading dock and was told it was out of order so we had to bring everything out of a door that was smaller and less conveniently located. That wasn't a big deal, but simply opening the door would have made an already inconvenient job somewhat better. Opening the garage door would also have helped release some of the propane that was in the air. There is a huge you have to pass through that smelled strongly of propane. If you have to pass through it more than a couple times, expect to get a headache. It most certainly seemed like it could not have met health and safety standards. There is also not enough parking near the entrance... had to start loading the truck from rather far away until someone moved their car... and had to watch like a Hawk so we could get a parking spot before someone else... we were loading a whole truck so fortunately we eventually got a parking spot at the loading area. but the parking issue definitely added a ton of time onto the move. I've had less expensive units at other locations in the past where I was able to drive the truck right up to the indoor unit... so I was surprised at the poor layout of this facility. I was fortunate enough to get a ground level unit, but half the units are on a second level and you can't get carts up the stairs so people park their carts at the bottom of the stairs while loading them and it creates s problem when trying to pass. For the cost, it's totally not worth the hassle. When we were initially storing the stuff we stopped before we were halfway done and I stored the rest of the stuff in my aunts garage cause it was so much work and time to get the stuff to the unit. I would not be able to recommend this facility to a friend in good conscience.

Catherine L.  |  Expérience générale 
Évaluation :
5

Love uhaul

tiffany w.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MACDELLA A.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

caitlynn l.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ALEXANDRIA S.  |  Expérience générale 
Évaluation :
3

Le client n'a pas laissé de commentaire.

MELBA J.  |  Premières impressions 
Évaluation :
5

The Staff and facility is Excellent!!!

JAMES G.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

karl w.  |  Premières impressions 
Évaluation :
5

The employee setting up my locker was very nice and friendly, and did everything she could to make sure i get the best rate for the room i was looking for

Daniel M.  |  Premières impressions 
Évaluation :
4

One suggestion: more flat bed moving carts are needed for the storage area. For the amount of people moving in and out on Saturday, June 22 - - a few more flat bed carts would have been great!

Deborah M.  |  Premières impressions 
Évaluation :
5

Outstanding staff and service.

Sonny H.  |  Premières impressions 
Évaluation :
1

Terrible. I spent almost 2 hours registering and the majority of that was spent waiting. Employee was to meet me and show me storage unit location/rules after my purchase. They never came so I left.

Mickey b.  |  Premières impressions 
Non les évaluations ont été soumises pour cet établissement.

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