Évaluations des clients U-Haul Moving & Storage of Brooksville

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Témoignages des clients récents de U-Haul Moving & Storage of Brooksville

Cote générale :

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Jose V. | Overall Experience |
Évaluation :

Ok

Zachary J.
Évaluation :

Le client n'a pas laissé de commentaire.

Mike L. | Overall Experience |
Évaluation :

I THOUGHT IT WAS A BIT TO PRICEY FOR STORING MY 6X12 TRAILER OUTSIDE.

Erwin E.
Évaluation :

Le client n'a pas laissé de commentaire.

David C.
Évaluation :

The only issue I had was, They said they had a storage unit for me and they didn't. This caused me to drive a longer distance and I had to spend more money in gas to cover the trip up and back for the new storage unit.

Donald F.
Évaluation :

Always friendly dropping trailers at this location. Which I could say the same for the other locations in this area.

Karen F.
Évaluation :

nothing

Danielle M.
Évaluation :

Le client n'a pas laissé de commentaire.

Simon D.
Évaluation :

The only thing I found was that the front windshield was very dirty with the sun shining in. Other than that the experience was great. Thank you

Steven J.
Évaluation :

Nothing to improve. Everything was wonderful, the customer service was fantastic. Definitely going to use them again

elizabeth G.
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Le client n'a pas laissé de commentaire.

John K. | First Impressions |
Évaluation :

Young lady was very helpful ,knowledgeable and friendly

Russell K.
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Le client n'a pas laissé de commentaire.

Donald H.
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Le client n'a pas laissé de commentaire.

patrica m. | Overall Experience |
Évaluation :

Pat was always helpful when I had questions.

Jacob T.
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Le client n'a pas laissé de commentaire.

Rene G.
Évaluation :

Very rude people nasty

Kimberly B. | Overall Experience |
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The staff are awesome , and friendly . Patty is a great person to have as a manager of this facility.

Tyrone C.
Évaluation :

Le client n'a pas laissé de commentaire.

KRISTINA A. | Overall Experience |
Évaluation :

I appreciated the friendly staff and such a ckean facility for the last 3 years, thank you!

Jacquelyn P. | Overall Experience |
Évaluation :

Na

Luis P.
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Le client n'a pas laissé de commentaire.

Timothy R.
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Le client n'a pas laissé de commentaire.

Naomi T.
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Le client n'a pas laissé de commentaire.

Claudia R.
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Le client n'a pas laissé de commentaire.

Philip S.
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Le client n'a pas laissé de commentaire.

David D. | First Impressions |
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Person behind the counter was very helpful and professional. Could not have had a better experience.

David P.
Évaluation :

Pickup went smooth.

Jay M.
Évaluation :

Keep doing what you are doing, professional, clean, and easy in easy out.

Jay M. | Overall Experience |
Évaluation :

I have used this facility for storage and truck rentals and no matter who I deal with it is always with a professional approach.

Shela S.
Évaluation :

Le client n'a pas laissé de commentaire.

Joe and Cynthia v. | First Impressions |
Évaluation :

This is my third occasion with U-Haul and it's been a wonderful experience each time. Big kudos to the facility manager Edward Kessler. He has displayed a high quality of professionalism and concern

Michael S. | Overall Experience |
Évaluation :

I thought I had 24/7 access to my storage. I came early one morning, perhaps 4:00am. Tried front and rear gates several times but could not gain access. Thus trip from my new home in Inverness was

John B.
Évaluation :

Best rental price in town when I needed to rent an appliance dolly. Easy phone call with Patti reserved the dolly for the next morning. Once I arrived Patti was professional and courteous, and I was soon on my way to move some appliances... Oh, yay! LOL

Rise B.
Évaluation :

It only took 3 times going to a UHaul pick up store to get the truck we rented. Rented at Linden Dr in Spring Hill and had a reservation. They didn’t have one for us. Sent to one on 50 The one on Linden was suppose to put in computer but he gave us a phone number to call while we were on the way. We got to place #2 and was told they only had 3 trucks that were for round trip. We wanted one way. Sent off to # 3 UHaul place. There we had a very helpful woman named Brittney that had a truck for us and had us out and on our way in no time. Finally! Furniture in our beach place. ??Yea!

Lorne M.
Évaluation :

Le client n'a pas laissé de commentaire.

Russ P.
Évaluation :

The location was great. I probably passed 4 locations that were closer that did not have a 4 x 7 utility trailer ??

mary M.
Évaluation :

Brittany más ver helpful. Awesome customer SERVICE

Lori A.
Évaluation :

We returned our rental on Sat. and there was only 1 person working. They were quite busy and everyone had to wait while she checked in our rental and other persons were inquiring about storage and another return was right after. Maybe staffing should be added for these busy times. Even though your employee was busy, she was very polite and remained calm. Kudos to her!

Clayton G.
Évaluation :

Friendly staff

Thomas B.
Évaluation :

Both of the staff that I encountered today were very professional and went above and beyond for exceptional customer service. The truck was clean and ran very smoothly. The only thing that was a little discouraging and I guess I should’ve done better homework is the fact that a King size mattress will not stand up in the 10’ truck so I essentially wasted a lot of space and it was a very costly move for 2 sets of king bedding. Now I know for the next time.

marc B.
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Le client n'a pas laissé de commentaire.

Limarie F.
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Le client n'a pas laissé de commentaire.

Charles C.
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Le client n'a pas laissé de commentaire.

Michael M.
Évaluation :

Brittany was awesome... Was pleasant and helpful even while hooking up trailer in the rain! She deserves recognition for that.

Calogero B.
Évaluation :

They need to know what they rent. Truck did not fit trailer and that costed me money in fuel to NC and back. No charge on uhaul. Thank you, but they said it would fit . Two foot to short. Now have sent my friends to go and get it with another trailer not from uhaul and out 550.00. Thank you

Kris N.
Évaluation :

Staff is always pleasant, friendly, & helpful.

Cheri G.
Évaluation :

The wonderful woman who was there when I picked up the trailer was very professional. She was helpful and it was just so nice to deal with someone who loved her job.

allena W.
Évaluation :

There was food, dog hair and ashes in the truck but there was only one rep there and we needed to get on the road. Once we got to the location to turn in the truck they tried to charge me an additional $25 cleaning fee. I told them that I would clean it myself even though it was like that at pickup. They said that they were going to charge the SC U-Haul instead for the cleaning. I didn't understand why since I cleaned it myself.

David P.
Évaluation :

Le client n'a pas laissé de commentaire.

Kelly B.
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Le client n'a pas laissé de commentaire.

Debbie P.
Évaluation :

Le client n'a pas laissé de commentaire.

Estevam T.
Évaluation :

We are repeat customers, always tremendously satisfied by the service we receive here. Will continue to use them in our future needs.

Brad and Cindy K. | First Impressions |
Évaluation :

very helpful and friendly. we needed a bigger unit than reserved and they were very accommodating. made our tough moving experience a little bit better.

Bradford K.
Évaluation :

very good facility to deal with. friendly people.

brad K.
Évaluation :

very good facility to deal with. friendly people.

Bradford K.
Évaluation :

Le client n'a pas laissé de commentaire.

Andrew G.
Évaluation :

Both team members I dealt with were very personable and courteous

james C.
Évaluation :

Patricia was great advocate for U Haul...She was genuinely concerned about her products and offered us a great deal on the equipment..Her skill sets and expertise was unmatched..Surely I will use her store in the future.

Chad N.
Évaluation :

Le client n'a pas laissé de commentaire.

Dianne S.
Évaluation :

The girl working there was very nice and helped me to check in my equipment. highly recommend

Linda R.
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Le client n'a pas laissé de commentaire.

Matt J.
Évaluation :

Staff at this location is excellent

tonya F.
Évaluation :

My rental was okay but now I'm receiving text messages from U-haul with a contract number that belongs to someone else. U-haul attached my phone number to another contract and I called in to report it and was told there was nothing that they could do. I called back and another representative told me that she spoke to a manager and that it was removed. I'm really not sure if anything has been done but it does not make me feel good about using their services in the future. They seen very unconcerned about my personal information being attached to an account that wasn't mine. If I was you, I would rethink using this service.It's unprofessional and extremely frustrating to have this happen. It truly leaves a sour taste in my mouth and speaks volumes about the way U-haul doesn't seem to care about my personal information. Their attitude lacks something to be desired. I would think long and hard about using U-haul if I was you. I will no longer use their services. This have been a totally turn off for me as a customer,

Mary S. | Overall Experience |
Évaluation :

Nice storage clean and everyone that worked there was polite and very friendly and helpful.

ASHLEY B.
Évaluation :

The manager was very friendly and professional. The equipment was very well maintained. I would definitely recommend this place to people. Thanks.

Francis and Karen H. | Overall Experience |
Évaluation :

Very positive experience, our first time using Uhaul.

Ann H. | First Impressions |
Évaluation :

Thank you, Patti!!!!

Gary H. | Overall Experience |
Évaluation :

Reps were always super friendly and helpful. None of our items were ruined and no pests were located in any of our things, I might have seen one spider. I would definitely recommend.

Gary H.
Évaluation :

Our rep was amazing through the whole process. Made everything easy and convenient. Even though she didn't have a car dolly available when we ordered the truck, she called as soon as one came on the lot and provided to us.

Jean L.
Évaluation :

Le client n'a pas laissé de commentaire.

Wayne G.
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Le client n'a pas laissé de commentaire.

Alton C.
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Le client n'a pas laissé de commentaire.

Karen S.
Évaluation :

Not my first time that I rented from Patty. She is always pleasant.

Ovidiu T.
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Le client n'a pas laissé de commentaire.

Peter R.
Évaluation :

Le client n'a pas laissé de commentaire.

Carol A.
Évaluation :

Patricia went above and beyond getting my truck. She was also very pleasant and called me back really fast when I would call.

ELOM V.
Évaluation :

Ask the older lady in the office to be customer oriented and used courtesy and customer service approach.

Donna S.
Évaluation :

Le client n'a pas laissé de commentaire.

joseph M.
Évaluation :

everything went well - thanks

NICKE G. | Overall Experience |
Évaluation :

The manager on site was very personable and always helpful. She is a definite asset to U-Haul. - Nicke

Richard B.
Évaluation :

No suggestions.

Edwin M.
Évaluation :

Nothing needs to be done.

Susan W. | Overall Experience |
Évaluation :

Cleanest storage my friends have ever seen!! I would totally recommend it.

Anna G.
Évaluation :

The staff are super friendly and did a great job even though they got bombarded with customers all at once!

mike L.
Évaluation :

when we returned the truck she did not want to accept it and wanted me to take it somewhere else.i ended up leaving there anyway.she was not very happy!!!!!

Patricia D.
Évaluation :

Le client n'a pas laissé de commentaire.

Ann R.
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Le client n'a pas laissé de commentaire.

ANTHONY P.
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Le client n'a pas laissé de commentaire.

Monet D.
Évaluation :

Just keep doing what you’re already doing!

Brianna N.
Évaluation :

Le client n'a pas laissé de commentaire.

Roger D.
Évaluation :

Le client n'a pas laissé de commentaire.

Jim N. | First Impressions |
Évaluation :

Patty was a great help and very knowledgeable.

Jim N.
Évaluation :

Patty made us feel very comfortable. Experience was excellent.

TINE G. | Overall Experience |
Évaluation :

Patty is wonderful to work with and always there to assist you in any questions.

Charles C.
Évaluation :

Professional and Nice

Mike L. | First Impressions |
Évaluation :

very nice and helpful manager!!!!!

Pamela O.
Évaluation :

Le client n'a pas laissé de commentaire.

Ann G.
Évaluation :

Nothing

Iris C.
Évaluation :

Erin a very cheerful and helped us also we forgot the small fan and she gave it to us.. Everything look so good. Will rental truck again in the future

Charles B. | Overall Experience |
Évaluation :

Everything was great

Mirza B. | Overall Experience |
Évaluation :

I left because I no longer have the RV That place and my spot was excellent Many thanks 🙏🏼

Joseph D. | First Impressions |
Évaluation :

I was treated very well.and everything was explained to me.and she did it very fast.i am looking for a great experience with uhaul.thank you.

Robert R.
Évaluation :

Thank you for all your help.

raymond s. | Overall Experience |
Évaluation :

Will use again if needed.

Peter L.
Évaluation :

Nothing.

Mark B. | Overall Experience |
Évaluation :

Great

Steven S. | Overall Experience |
Évaluation :

Patty is a great asset to your company.Great job!!!!!!

raymond S.
Évaluation :

Le client n'a pas laissé de commentaire.

Shirley T.
Évaluation :

Le client n'a pas laissé de commentaire.

Gerald C.
Évaluation :

Nothing I can say that needs improvement at this location from my visit. Both counter reps we dealt with were friendly, professional and very customer oriented. It was a very positive experience.

Dale T.
Évaluation :

Nice rep

John D.
Évaluation :

Le client n'a pas laissé de commentaire.

ROBERT H.
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Le client n'a pas laissé de commentaire.

Joseph P.
Évaluation :

Patricia was very helpful and friendly.

Donald S.
Évaluation :

Great van Great people

JANICE H. | Overall Experience |
Évaluation :

I rented my storage unit 4.5 years and from start to finish found consistently that Patty runs a tight ship professionally: the facility is always clean, smells good, and there is a welcoming feeling.

Lee H.
Évaluation :

I AM EXTREMELY DISAPPOINTED THAT I HAVE BEEN CHARGED FOR GAS AFTER DROP OFF, WHEN IT WAS PICKED UP, IT WAS ON 1/4 TANK... I RETURNED THE TRUCK WITH THE SAME AMOUT I PICKED IT UP WITH.. and was told when I called, that it was LOWER than 1/4 tank. So I will be sure to let Facebook and friends know how my experience with you was. The CS person I dealt with was extremely SNARKY as well. This is the second time UHaul has let me down. I am going to be sure I get another rental company for my parents move to Mass.

Donald F.
Évaluation :

Nuttin'

Donald D. | Overall Experience |
Évaluation :

nice personal staff as well

JOE D.
Évaluation :

The manager was very very helpful I'm very thorough and explaining everything to us great experience.

Richard W.
Évaluation :

U-Haul Storage Store

Walter L.
Évaluation :

Le client n'a pas laissé de commentaire.

Marla M. | First Impressions |
Évaluation :

Super clean. Good location. Good prices. Patricia is so nice and helpful! She made a difficult day very pleasant. Would highly recommend.

David S.
Évaluation :

Le client n'a pas laissé de commentaire.

Deborah C.
Évaluation :

Le client n'a pas laissé de commentaire.

Terry H.
Évaluation :

Le client n'a pas laissé de commentaire.

Roseann B.
Évaluation :

Patricia and Vivian were the best customer service folks. They were efficient and knowledgeable. Would rent from this site again.

Jorge M.
Évaluation :

Le client n'a pas laissé de commentaire.

Joshua N. | Overall Experience |
Évaluation :

Very professional. They made my time with them worth it.

freisa C.
Évaluation :

My favorite location by far. Paty is always nice and and amazingly helpful. A+

Ray M. | Overall Experience |
Évaluation :

Very nice people,

Keith S. | Overall Experience |
Évaluation :

Nice facility, friendly and helpful employee's!!!

Robert T. | Overall Experience |
Évaluation :

I would recommend this place to everyone.

suzanne e. | Overall Experience |
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Patty works hard to make this facility run smoothly!

patrica m. | First Impressions |
Évaluation :

Very pleasant experiance.

EDWIN B. | Overall Experience |
Évaluation :

I have used this u haul for almost 5 years excellent service always helpful Patty the property managers is great I would recommend this facility to anyone I have used others this one is the best

RICH F. | Overall Experience |
Évaluation :

Patty is a great person and manager.

Wayne and Regina M. | Overall Experience |
Évaluation :

lady there had a great personality is willing to help you in any way she possibly could I will do business with you again at any time

Jeffrey V. | Overall Experience |
Évaluation :

Affordable prices! Highly recommend

Leonides A. | Overall Experience |
Évaluation :

The office staff always have notes that there out and when you needed sometimes they were were not there

JOSEPH D. | Overall Experience |
Évaluation :

I will definately work with them again if I need extra storage again. Very well run facility.

bruce m. | Overall Experience |
Évaluation :

nothing to say

Gabriel and Johanny O. | First Impressions |
Évaluation :

------

Jim R. | Overall Experience |
Évaluation :

Nice facility and personnel, we would use it again.

Andrea W. | Overall Experience |
Évaluation :

I wish they had longer hours.

Tracy O. | Overall Experience |
Évaluation :

Awesome

Ernest L. | Réservation |
Évaluation :

Very friendly, answered every question that I had.

Kim and Joe D. | Overall Experience |
Évaluation :

Patricia is a total professional and always provided excellent service ! Very accommodating, and I would highly recommend this storage facility. Thank you to Patti !!! :) :) :)

DONALD R. | Overall Experience |
Évaluation :

*****

Maria B. | Réservation |
Évaluation :

I recommend this company 100% I’m very happy with the price and customer experience

Charles M. | Réservation |
Évaluation :

No Comments

Luis & Linda C. | Overall Experience |
Évaluation :

Helpful and friendly staff. Well taken care facilities. Would like to rent storage for our 34 ' motorhome as soon as they will have space available.

Dana and Bill D. | Overall Experience |
Évaluation :

Only issue was moving out. The 24 hr access would have helped. The AM hours were not early enough, especially on Sunday.

Gary or Cynthia M. | Overall Experience |
Évaluation :

unit to small

VICTOR D. | Overall Experience |
Évaluation :

The

Jim H. | Overall Experience |
Évaluation :

The management was so helpful to me. Thanj you

SUSAN M. | Réservation |
Évaluation :

Karen was helpful and is professional in everything she does.

David B. | Overall Experience |
Évaluation :

Thank you for your services!

pam z. | Overall Experience |
Évaluation :

Patty Paradees was an experienced and knowledgeable professional, as well as friendly charming and a pleasure to communicate with and work out the things that may need attention,Everyone there was f

joseph m. | Overall Experience |
Évaluation :

For 80%of the time we rented at this facility the back gate was missing. The 1st do to the hurricane and not sure on the 2nd. they told they were waiting for the check to come in the mail.

Eric M. | Overall Experience |
Évaluation :

Patty and her staff run a friendly and knowledgeable storage and Uhaul facility, I was only with them a short time but used their services several times and they always always greeted me with a smile.

Non reviews have been submitted for this location.

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