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MICHELLE CCustomer Reviews for U-Haul Moving & Storage of Brooksville
Testimonials From Recent Customers
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The gentlemen working there were so helpful.
delois S | Premières impressionsI give Ray 4 stars. He out shines the other person in many ways. HE made my experience a pleasant one and he would be the reason I use this facility in the future .
Laura B | Expérience généraleThe rate waa double what Impaid a day prior at a previous location. I know I said add the gas becauae I could not be up and down on my.leg but I know I did not use 4 gallons of gas in 3 hrs. I went to mynhome tobahed and tyen leas rhan 1.mile to take.truck back I did more the previoua day at another location $79 NO WAY. The associate was a sweetheart but I wont go back there because something did not add up that was almost $100
TARA RThe entire rental experience was very easy to do and I ended up getting just what I needed and at a reasonable price.
ADAM SRaymond was excellent
TRAVIS DRoy was exceptional and his customer service was appreciated. He made this process easy for us.
JUSTIN RVery nice person greeted me and was fast and courteous. Very efficient and had us processed and out the door in no time. Excellent experience.
Gregory TRaymond, your worker is a sweet, lovely.Most helpful man.
Richard L | Premières impressionsRaymond was professional, kind and accommodating. He made the experience even better. Thanks Raymond. Merry Christmas.
BARRY FI have stored here many times. I rented tgeee trucks in the last two months and stored again at this location. Raymond and Micheal went above and beyond to accommodate. I will definitely recommend this location. We were more than happy
BONNIE J | Expérience généraleLeanne and Raymond were both outstanding and met all of my expectations. I could not have been happier with the service I received at both locations.
lee h | Premières impressionsPicking up and dropping off at this location was a breeze.. the gentleman at the front desk got us in and out quickly and efficiently!! Would highly recommend this uhaul moving and storage location.
GEORGE DI arranged everything from Westwood NJ with Raymond and drove a U-haul truck and car carrier to the facility. Everything went as he said it would. Merci
George M | Expérience généraleMike and Ray was great to talk to and a great help would recommend to others
DONALD W | Expérience généraleMike was great and a big help
DANIEL GRay rocks
MELANIE NExcellent Service, Raymond made it a painless experience. Professional, thorough, he had me through paperwork quickly. AAAAA+++++ I will be renting again from this location. Theresa W.
THERESA WThank you!!
la P | Expérience généraleEvery time we have an interaction with Ray or Michael it is always professional and courteous. I have never seen a time that either wasnt smiling and genuinely happy. Even when other customers seem grumpy, they always give a good morning, and how are you doing. Its always a pleasure doing business with them. My ONLY complaint is the company policy of the checkout procedure with all the photos, the questionaire. There is terrible WIFI and celular service in that area and trying to do ANYTHING over a cellphone is horrid and wastes so much time.
KAREN SMichael was the most loving person I've ever met! A very caring soul and very professional. He went over and Beyond we need more people like him in the world. Raymond on the other hand was a racist jerk who had no compassion for human life and quite frankly he does not need to work with the public!
KAMILLIA J | Expérience généraleRaymond is great, also other gentleman; great customer experiences. Many thanks
VIJAY MRay is the greatest!
TODD BGreat service and atmosphere Raymond was excellent.
KENNETH TThe two gentlemen working went above and beyond to extend our rental for us. They were courteous and very kind.
JEANNE GRaymond does a great job and is very knowledgeable. Makes a stressful situation easier to manage.
LEONARD KClone Ray. 😁
KAREN SAgain this location was really nice. Operator was very quick to check me in.
Michael RRequested preferred pick up location and could not make that happen for me but discounted mileage for me, so all good.
HARVEY F👍👍👍👍👍👍
PAUL SThe person at the counter, complained nonstop about his coworkers, lack of work ethic and then when I called to inform them, I was running a little late with the return because I could not find fuel because the state is a declared disaster area due to the hurricane. They proceed to charge me for being a half hour late. They proceeded to charge me because he wasn't exactly where it was mighty there's no fuel in the state is my employee vehicle. He was charging all these extra things he literally squared up to me as if he was gonna fight me.
CASEY ERaymond is awesome! Always goes way above and beyond, and I would recommend them!
STEPHANIE S | Expérience généraleAbsolutely loved the customer service here! We needed to upgrade our unit and they made it extremely easy and seamless. Thank you guys so much!
Shannan L | Expérience généralesuper nice people. great facility.
MATT R | Expérience généraleVery helpful and polite. Took the time to listen and help with my specific needs
GERALDINE C | Premières impressionsSuper nice and helpful, thank you RAYMOND!!!
Uli F | Premières impressionsFriendly staff, excellent knowledge. Would definitely use them again
Larry S | Expérience généraleMany thanks!
la P | Premières impressionsI highly recommend this u-haul place, very professional, clean, can not find anything to complain about, great experience.
EDNA GEverything was in order and they were ready for me when I arrived The owner was very helpful and friendly I would recomend this location to anyone looking for a rental
BRIAN EWe were treated with respect and courtesy and it was a quick and easy process. I would definitely recommend this location to friends and family.
NICHOLAS SKeep up the good work.
Joshua B | Expérience généraleTires were bald and cause to get stuck. Wanted to charge me $450 to get U-Haul pulled out. Instead I had to spend $156 with local tow company. Terrible customer help when I called in
BRIAN RNo one was ever around when you needed something and the pricing was way too high. Spent almost 10 years there and when we let someone know we were vacating he was just in a hurry and rushed us to get out of the office.
JIM a | Expérience généraleExcellent
KIMBERLY CEmployees were great
MICHAEL TMichael is fantastic! Very helpful and attentive to the needs of customers
ADAM SYou are already Excellent!
SHIRLEY WExcellent experience.
ROBERT RGreat service. Worked to fit around my schedule and travel area.
DANNY FVery helpful and nice
John M | Premières impressionssuper helpful and courteous. would use again.
SHARON G | Premières impressionsI already opened a case for this but the truck had braking problems.
Josue MVery professional staff at pick-up and that we talked to over the phone. Should require non-smoking and check the vehicle when turned in. Our truck smelled like cigarettes. Left front tire needs to be balanced - shakes when going over 55.
WILLIAM WKeep up on maintaining your trucks. The one I rented the brakes barely worked. The truck would not have stopped in time if someone had cut me off. I give you a one star on maintenance
Christopher BThe manager Mike was super helpful.
Rodney BMike was awesome! He got me checked out and on my super quick. The truck was clean, had a full tank of gas and was easy to drive. I'll definitely use you again.
Jeannie GGm Michael was great to rent from I rent from U-haul a lot & this was probably the smoothest experience yet
Charles CReserved but no truck present. Sent to other location.
John BExcellent. Clean storage. Everything was exactly as it was supposed to be. We were able to load it and lock it, entry exit was perfect. Merci.
Abhi V | Déménagement en ligneGreat service!
SHANE M | Premières impressionsThe only issue I had was from the UHAUL rep who called me to reschedule my pick up location. She said there would be a 20' truck available at that location which was twice as far as my previous location increasing my mileage. Then when I got to the location there where no trucks available. Another customer cancelled on a 10' truck which I accepted but was not large enough for the job as it also didn't have a ramp. I had to make 7 trips to complete the move which also ran up my mileage. Not having a ramp also made the move even worst as we had to pick up the large furniture and get them in with out any way except our own strength wasting even more time to the point I had to keep the truck an extra day to try and complete the move. It was the worst experience I've ever had moving. The stress and anxiety was beyond comprehension as I was pressed for time due to a lease move which I had planned a two day move with one day to clean. Now I've lost my deposit due to not being able to finish in time with such a small truck.
Dennis GI couldn't pick up dinning room set I told the young man I needed a truck with a ramp. when I got to the house to pick up dinning room set we could not put it in the truck too high for us to lift into truck. People were moving I lost money for truck rental, gas and was not able to get dinning room set. The truck was puttering all the way there and back and has engine light on.
lizette zRay was awesome. He was so helpful and answered all the questions I had. He was there are 7am so I didn't have to wait before making my journey to miami. Thanks guys
Andrew GVery helpful and polite.
Jason GGreat customer service from Mike.
Elijah SThe attendant was VERY attentive and friendly. I will definitely use this service again next time we need it.
George LThey seem to be very busy at times Say Morning is one of them and they get overwhelmed. Add someone to answer the phones or at the busy times. My door on the storage unit is very hard to open and close the track needs to me lubricanted. I will tell them next time I am there as they were busy and I could not wait.
JUDY B | Premières impressionsWould have been nicer not to have to step up to move things into storage unit, or given enough room to put ramp on unit floor
Larry M | Déménagement en ligneThe team they have there knocks it out of the park in every aspect! The general manager made my experience quick and effortless. I've dealt with quite a few storage facilities in the past, this one was by far the best I have ever dealt with on all aspects!
Kristopher S | Expérience généraleThe staff was very pleasant and helpful
TAMMY B | Premières impressions2nd time using this facility. Great!
SHALENA D | Expérience généraleThey treated us great, thanks
Joseph A | Expérience généraleRaymond was great. Made the whole emptying the storage into the truck process easier. Also fixed the fuel differences quickly and confirmed that it was all set.
Tosha B | Expérience généraleMerci
Donna S | Expérience généraleUseful for what we needed.
Lisa A | Expérience généraleThe staff at our location are attentive, positive and very customer friendly.
Frank s | Expérience généraleMike was very helpful with the rental equipment and storage facility we needed.
REBECCA L | Premières impressionsStaff was great!
Chris D | Expérience généraleI told the Manager during the winter when it rained pretty hard that the down spout had only a trickle of water coming out. I said it's probably clogged with leaves and needs cleaning. The Manager told me not to tell him how to do his job. Two months later while on vacation, we had a bad storm and all the water piled up on the roof and caused 23 units to have their items get wet. I've used this facility since 2015 and never had a problem until the current Management. He's to young and has no respect for his elders. I moved my stuff to Extra Space Storage. Give them a call.
ANGELA M | Expérience généraleStaff was super helpful and friendly
DIANNA H | Expérience généraleCustomer Service in the OFFICE were kind, professional and so Very helpful
Susan H | Expérience généraleCompletely satisfied with my experience at this U-Haul Storage location. Extremely well-kept facility. Staff is always friendly and helpful.
Ron D | Expérience généraleRaymond is tops.
Rod B | Expérience généraleSuper grateful for the staff being understanding and helpful during a stressful time. Fortement recommandé!
KARA W | Expérience généraleEverything was great except I was made to pay for an entire month when stopping services on the 3rd. $145 for 3 days, no refund for the month. I'd most likely not use again solely due to that.
EVELENA M | Expérience généraleMuy amables y atentos y el lugar muy limpio y seguro
Virginia G | Expérience généraleStorage were duty and door not working
SHIELA C | Premières impressionsThe stuff was friendly and the storage was clean
RAFAEL F | Premières impressionsRaymond is a true asset to this company and store. He is professional, pleasant and just overall great person! Thank you Raymond for all you've done for my family and I. Stacey and Austin
Austin D | Expérience généraleThe staff (Raymond) was very friendly, professional, courteous and helpful. The pricing is affordable which is a plus.
SANDRA L | Premières impressionsWe rented a large storage unit for 4 months. Staff was always helpful and we felt our belongings were safe with at this Uhaul location. I would definately recommend this establishment.
Judy B | Expérience généraleRaymond and Michael went beyond average. They were extremely helpful.
Tracie D | Expérience généraleChris was very helpful and kind and polite.
ALICIA S | Premières impressionsStaff couldn't have been friendlier and more helpful. The facility is secure and clean. Would highly recommend this storage facility to others. Top notch service - kudos to Raymond and coworker.
Jacob P | Premières impressionsLe personnel était amical et serviable.
Mae T | Premières impressionsThe workers were pleasant and very helpful was one of the best experiences of customer service I've ever had. Richie was excellent at his job.
rosemarie m | Premières impressionsThe staff is phenomenal! They go over and beyond for their customers! Couldn't recommend them more highly than I already do! Thank you to all of you.
Gina M | Expérience généraleExcellent
Alberto V | Expérience généraleFantastic service
RONALD D | Expérience généraleRaymond is the best ! always friendly and went above and beyond to accommodate me!!
WAYNE S | Expérience généraleManagement was very helpful and kind. Top notch!
steven t | Expérience généraleMike went above and being in all aspects possible. This man knows customer service! Thank you Mike!
Simon A | Expérience généraleStaff was extremely helpful.
Carl B | Expérience généraleOur experience with this U-Haul facility was excellent from beginning to end. Everyone of the staff was friendly and knowledgeable, and always willing to help and answer questions. The manager, Mike, was especially helpful in communing with us regarding our move-out, as well as securing and picking up our U-Haul truck and being able to get into the facility and get started loading since we had a long drive that day! Will always recommend this facility to anyone and everyone, and have sung their praises to every friend, family member and person we ran across on our way!! Please keep up the good work!
Terry K | Expérience généraleOverall it was good
Marie C | Expérience généraleExtremely helpful. Beyond expectations
Nancy C | Expérience généraleSuper helpful staff
DIANNA H | Premières impressionsRay, and his employees always went above and beyond to keep our possessions safe. Ray was friendly and made you feel like family. If I ever need Uhaul services again, I will go right back to that location of uhaul.
Jeanette S | Expérience généraleGreat place
Joseph A | Déménagement en ligneRay and the staff really helped me out with truck issues extra stuff I didn’t need..thanks
JAMES D | Expérience généraleGreat service
RONALD D | Premières impressionsWe have no complaints other than the amount of money that had to be paid for this unit each month that went Up constantly over time until it became outrageously priced.
Donna V | Expérience généralefor Short while did have Customer care then tragedy happened and he was no longer there then the nightmare rawls got through 800 operators frequently sand we have no listing of a Brookswile UHaul overcharged had donbh Charged they were isay my card to pay for someone elses unit I verbally b phone and in person removed auto payment and even with account Chick no auto payment UHaul still charged my card Q. every month andI only had 1 unit. told to wait while they assist the person n the phone Call that came after I gave My account info sometimes back to back phone Calls. I reserved a truck littaul Changed the pick up location without notifying me. I found out when later verified my reservation themom pickup day between the office computer the soo operator and the Web site they have me picking up the same truck @ 3 locations and the truck was @ a 4th location and the nightmare goes on but enough of the story has been said and I no longer deal with littand I will say this reserved I large they rented the same unit to someone else And U tHaul frequents does Computer updates the employees will tell You EVERYTIME there is an update for many day It is a nightmare pressing you rental goes from 5 - 10 minutes to 2- 3 Hours !
Lisa M | Expérience généraleThank You Ray,You very charming and helpful.
Victor C | Expérience généraleKeep up the good work
Joseph W | Expérience généraleRaymond was so helpful. He is a great asset to your office team.
Michelle C | Expérience généraleThank you so much for being patient with us and being so kind. Stay Safe and enjoy life. Sincerely Mildred
Mildred K | Expérience généraleThe staff was great to deal with and very helpful. Unfortunately the outside unit I had was not water tight and rain did get in but fortunately plastic totes got wet and not my furniture
Elizabeth K | Expérience généraleYour staff and facility is overall excellent thank you
Alfred L | Expérience générale