Le client n'a pas laissé de commentaire.JERRY D.
Customer Reviews for U-Haul Moving & Storage of Brooksville
Pour nous contacter
Brooksville, FL 34613
(Across from Hernando County’s Utility Department)
Services dans cet établissement :
Heures d'ouverture de l'établissement
- Lun - Jeu : 7h am à 7h pm
- Ven : 7h am à 8h pm
- Sam : 7h am à 7h pm
- Dim : 9h am à 5h pm
- Inspection gratuite du remorquage
- Entreposage de bateau
- Entreposage de VR
- Entreposage de véhicules
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Marie and Walt were very helpful and courteous. The truck was ready for me when I got there and checking it back in was quick with no problems.KEVIN S.
Le client n'a pas laissé de commentaire.Michael Allen K. | Premières impressions
Le client n'a pas laissé de commentaire.ROSA Z.
The start of the rental truck beginning in Maryland was horrible and I had even thought about reporting to BBB The Maryland dealers were horrible, the first truck I was given was faulty and unsafe. The UHAUL customer service team were of very little use, they changed my info from the original contract that I wasn't even aware of until I arrived to UHaul Brooksville. . HOWEVER. Marie at the UHAUL storage unit was amazing. She calmed my nerves and made the remainder of my journey a pleasure. You can absolutely THANK MARIE for saving you a customer and restoring my confidence in using U Haul again. I can tell you that Marie is a pleasure to work with and very knowledgeable with everything UHaul. U Haul could certainly us more amazing people like Marie.Cathy Y. | Premières impressions
I haven't had a single problem with this location. Everyone is always friendly and extremely helpful. I'm thinking about either getting a larger unit or a second one to ease the clutter at my house!JERRY D.
I would like to recognize Marie at the Uhaul facility located at 15334 Cortez Blvd., in Brooksville, FL. Marie is absolutely Excellent in every way you can imagine, her main concern was me, and my trip to Ohio, and she made everything easy for me, from renting me the 20 ' truck along with the auto transport, to moving out of my storage unit. I was elated & so very pleased to hear from my husband & son, that Marie was attentive to them and she even gave them water, she saved me a long trip back to the storage facility by doing something as simple as that. Marie had no idea the enormous amount of stress I was under moving back home to Ohio put on me, and that women has no idea how overwhelmed I truly was.From the time I walked in, she was patient, professional, kind & understanding, knowledgeable in all aspects of her job. She made me feel that my issue was also hers & we were going to solve each issue together one by one and we did just that. I want to thank God first & foremost for putting Marie in my path MarieWarner T. | Expérience générale
Le client n'a pas laissé de commentaire.CARLOS A.
Le client n'a pas laissé de commentaire.FREDERICK O.
Nothing keep up the great jobThomas A.
I had to move in quite a hurry this time and was so happy to help you haul in the associates there working for U-Haul got me so set up made my move incredibleROBERT E.
all went as expectedSteve G. | Expérience générale
Le client n'a pas laissé de commentaire.MICHAEL N.
Le client n'a pas laissé de commentaire.DONALD M.
Representative was very friendly and helpful with paperwork and connecting and disconnecting our trailer. We definitely recommend this location for your Uhaul needs.John R.
Le client n'a pas laissé de commentaire.Saulius R. | Expérience générale
Always friendly and helpful.Dana W. | Premières impressions
Marie and everyone else at this location were great to deal with. They were very busy when I picked up the trailer, with customers taking a great deal of time, they handled everyone and all of their concerns with great customer service and much more patience than I could have mustered. Thanks for a great experience.KENNETH HOWARD B.
Reservation was made for the wrong location. Location was not open for an hour after the reservation time promised. I even called to check on the late opening and the agent filed to notice the locations didn't even match. When I got to the other location, the truck smelled of smoke and even had cigarette butts in the bed, it obviously wasn't cleaned. The call center AND the location provided A VERY POOR EXPERIENCE ALL THE WAY AROUND.ROBERT K.
Le client n'a pas laissé de commentaire.Constantinos G. | Expérience générale
Great customer service!!DIXIE L. | Expérience générale
This location is definitely an asset to Uhaul. From initial greeting to excellent customer service, followed by clean serviceable equipment. You could not ask for better experience.Lee W.
Le client n'a pas laissé de commentaire.CINDY L.
Marie was so very helpful ! Went above and beyond , my move was during an awful time me and my family were going through and Marie made us feel welcomed,appreciated and was warm and caring and went beyond her roll or duties.couldn't be happier with her the location and the level of professionalism.JASON K.
All the other locations I spoke with were very accommodating and easy to work with. I was clearly told I could leave my uhaul at storage anytime after hours and was repeatedly called and told otherwise by this location.Tyler R.
Office staff very personable and helpful. Inside areas always spotless. Would definitely recommend.Billy W. | Expérience générale
Very nice peopleWARD C.
Le client n'a pas laissé de commentaire.Frank R.
Le client n'a pas laissé de commentaire.DAVID T.
Le client n'a pas laissé de commentaire.MARIA Q.
Marie is great! Facility is clean and keep. Move in was super easy!Katie S. | Premières impressions
Le client n'a pas laissé de commentaire.WALTER H.
If the arrangements worked like they did yesterday, not much to improveMICHAEL S.
Le client n'a pas laissé de commentaire.STEVEN S.
Le client n'a pas laissé de commentaire.ANDREA B.
I was at this location for a short time. Both of the personnel were friendly, professional and helpful.WILLIAMP G.
Very good experience. Marie was very organized, knowledgeable, efficient, and friendly. Definitely would recommend renting a U-Haul at U-Haul Moving & Storage of Brooksville.JOHN C.
Le client n'a pas laissé de commentaire.RONALD S.
Le client n'a pas laissé de commentaire.Edward M. | Expérience générale
The woman that checked me in was very nice.RICHARD S.
Marie Curths goes way beyond the normal to give excellent service which is rarely (if ever) seen today. It was a pleasure dong business with her.Ronald T. | Premières impressions
AucunEugene S. | Expérience générale
RienEUGENE EDWARD S.
Great place to store things.Eugene S. | Expérience générale
Le client n'a pas laissé de commentaire.HARVEY W.
The manager at first refused for us to pick up the truck because he was waiting for a trailer to be delivered to his location. We lost an entire day of packing because the trailer was not ready until 3 pm and we had to pick up the truck from one location and then the trailer in a different location anyway. VERY inconvenient!Ruth Ann H.
Le client n'a pas laissé de commentaire.Ward C.
I'm pretty sure this error was mine but I have you're asking me how to make it better in the future I'd like to be able to do it quicker I've been working on this a couple of hours already this morning but you guys are all angles always greatDAVID D.
Great friendly service!WILLIAM B.
Nothing really. My experience was Top Notch!DAVID D.
Communication, before the day of pick up would have saved all this trouble.Robert M.
Le client n'a pas laissé de commentaire.JAVIER F.
Le client n'a pas laissé de commentaire.DONALD B.
Waiting I outside with one customer inside. Could be worker shortage. Staffing issues!STEVEN G.
Le client n'a pas laissé de commentaire.ERIC B. | Expérience générale
Still awaiting my refund.CHASSITITY M.
Le client n'a pas laissé de commentaire.patricia and jose c. | Expérience générale
The lady (sorry I didn't get her name) was very pleasant to work with.Paul L.
Le client n'a pas laissé de commentaire.RONALD R.
Le client n'a pas laissé de commentaire.Denis H. | Expérience générale
Friendly woman at location was very helpful and kind. She even cut her lunch short to assist me in the return and payment of my trailer. Great experience. Thank youANTHONY S.
Marie went above and beyond to help us with a terrible situation at another facility. Her staff including TJ were nothing short of kind and compassionate during an incredibly stressful time. I hope they both get some type of recognition Susan ZealleySUSAN Z. | Premières impressions
Marie at this sight was great. Personable and helpful. Can't say the same for haul corporate. They over charged me for an extra day which I did not use. Marie was helpful in getting the extra charge refunded. I spent 3 hours of my vacation time dealing with the overcharge. On hold for over an hour for two calls to talk to someone in another country.GARY D.
Le client n'a pas laissé de commentaire.LOUIS C.
Work with any one of the fine Ladies.REGINALD S.
Le client n'a pas laissé de commentaire.Miguel V.
Transferred to this location from other non-inviting locations in Spring Hill - this location is my saving grace - thank you - as to the other locations including the original contract denied my from any drop offsPatrick M.
Le client n'a pas laissé de commentaire.Candice H.
Le client n'a pas laissé de commentaire.JONATHAN R.
Le client n'a pas laissé de commentaire.BRIAN L.
Le client n'a pas laissé de commentaire.Michael D. | Expérience générale
Le client n'a pas laissé de commentaire.Nicole V.
Great staff, very friendly.Virgilio M. | Premières impressions
Le client n'a pas laissé de commentaire.Andrea F. | Expérience générale
Le client n'a pas laissé de commentaire.RONALD G.
Le client n'a pas laissé de commentaire.Angela L. | Expérience générale
keep up the good work:)saul T.
Le client n'a pas laissé de commentaire.RHONDA C.
Le client n'a pas laissé de commentaire.CHRISTOPHER W.
I did pay in advance for 6/14/2121 and returned my space back on 5/24/21. Why do I forfeit my monies when I returned my locker early? You will be able to rent it out no problem as I was told by Marie. Can you please explain.Ken H. | Expérience générale
Great job helping me.JAMES S.
Le client n'a pas laissé de commentaire.EDWIN F.
Nothing, everything was wonderful! Marie was great to work with. She was friendly, professional and personable. She made sure that I was taken care of and understood how things worked. I had to drive from TN to FL to pick up a truck to move my elderly mother. Needless to say I was very worried about getting the truck. After talking to Marie I felt very reassured and a great weight was lifted. Marie is a valuable asset to Uhaul!SIMON S.
marie was so much better at service than the competitor down the street.DAVID I.
Le client n'a pas laissé de commentaire.CHAPMAN K.
The people who work there are very pleasant and kind. I would recommend anyone who is looking rent even for the day to use this facility.JANET F.
Le client n'a pas laissé de commentaire.JOSE V.
Le client n'a pas laissé de commentaire.Vincent L. | Expérience générale
The automated system was difficult to get through to speak with someone. I tried 2 days in a row to call and cancel service. I finally just moved my items and left the door open to allow someone to see. MerciRhonda P. | Expérience générale
Le client n'a pas laissé de commentaire.charles H.
Le client n'a pas laissé de commentaire.James N.
Get the poor lady more help on the weekends. She was so busy it was hard for her to keep up. But she did a wonderful job and had a beautiful spirit.PATRICIA L.
A little trouble with the ramp cleats. They were missing, but we managed ok. The manager addressed the issue said she would have it looked at. Otherwise AOKSTEVEN G.
The equipment I requested was substituted and then delayed by a flat tire. The system was down when I needed to buy boxes and I just gave them cash. The drop off location was changed for some reason. It was disappointing to have to drive a larger truck for 10 hours. Having said all that, the people were super accommodating for what they could do to help. The people get 5 stars, U-Haul's systems get 2.terry F.
Le client n'a pas laissé de commentaire.Herman C. | Expérience générale
Great serviceDixie L.
Great staffing , very helpful EXCEPT , one thing the computer system would not allow them to control, which was the rental time. I only needed a one day rental, yet the computer system forced a two day charge for a 140 mile trip! I feel really ripped off for being charged 48 hours (2days) for something used less than 12 hours! Should had only been a one day charge! So regardless off the wonderful staffing, I will NOT be recommending u-haul for anything!MICHAEL D.
The person who checked on my truck charged me for fuel I replaced before returningAlejandro R.
Le client n'a pas laissé de commentaire.Paul L. | Expérience générale
Upgrade the computer system. I was unable to get a receipt upon return because the system was down.Timmothy K.
Very nice and friendly would go with them any time I need to rent somethingJAMES B.
Despite the one day delay this move went with no issues. Tires on the trailer appeared new. Trailer itself was immaculate inside and we'll sealed. Trailer lights and braking equipment worked very well. Staff at both locations did wonderful at making me feel welcome and helping me.FREDRICK C.
This is a very good U-Haul location. The service is great and the equipment is clean.DAVID K.
Don't fix a thing, it works well. Pleasant, personable staff.Lee W.
Marie, we can't say enough to express our thankfulness to you for treating us more like a friend than a client. You literally went the extra mile for us to meet our needs. We would gladly recommend others to your facility.Franklin and Patricia C. | Expérience générale
Trailer rented was way to large for tow vehicle, was not a good matchEDWARD O.
Le client n'a pas laissé de commentaire.Jerry W.
Le client n'a pas laissé de commentaire.DONALD B.
Le client n'a pas laissé de commentaire.SHERYL J.
Le client n'a pas laissé de commentaire.Vincent L. | Premières impressions
Le client n'a pas laissé de commentaire.Vincent L. | Expérience générale
Great people at u haul. Always a pleasure to see professional people that are customer friendly and helpfulJames R.
Marie was vey helpful, informative and went above and beyond making it an enjoyable renting experience! She was very efficient, understanding and explained everything I asked about thoroughly! I can tell she's a highly valued employee by my interaction with her as she was always smiling and patient. A woman who loves her job is hard to find! Marie made the experience painless! Thank you Marie! <3DONNA H.
Marie was awesome to work with and helped us obtain the right storage for our needs. She also offered to help us out when it started to rain!Paul L. | Premières impressions
The trailer was in need of new tires and possibly axle service but I did make it to Ohio from Florida with it. I just worried the whole time a tire would blow or axle bearing would fail due to bad uneven wear on the tires. For a long distance one way rental I thought they should have made sure it was better. Also the trailer had damage and was dirty although it did not affect the function.BRIAN R.
Le client n'a pas laissé de commentaire.DAVID P.
Le client n'a pas laissé de commentaire.ROBERT C.
Le client n'a pas laissé de commentaire.jason h. | Premières impressions
Le client n'a pas laissé de commentaire.FRANCIS D.
Marie was Fantastic!!!!!! Now, she is exactly what every company needs in all there workers. She was so informative, polite, friendly, I will and would go to her again!!! I will also recommend her to everyone I know!!! Fantastic person and great asset to your company!!!!Pamela B.
Services, equipment, and facilities are perfect. Staff is exceptional, professional, and well accommodating. No improvements are necessary.ARTHUR R.
Le client n'a pas laissé de commentaire.David L.
T.J. at the drop off was great. Dealing with your customer service number was a nightmare. The representatives there are uninformed and rude.DONALD B.
Le client n'a pas laissé de commentaire.Frederick W. | Online Move In
Great serviceGARY M.
Keep doing exactly what you do.Helen R.
The people working there was every helpful, nice would go there for my next leaseantonio M.
Le client n'a pas laissé de commentaire.Michael R. | Expérience générale
the truck was fairly new 15 000 miles on it. They did not change the air filter which lead to horrible MPG. Once I changed the filter it increased by 3-4 MPG believe it or not, this was a V10. The filter was obviously plugged. The oil was not changed since it was purchased. Very bad maintenance. We had to drive from Tampa to Boise, Idaho 2686 miles so I wanted make sure it was in mechanically sound condition which they did not. That truck got 9-10 MPG with about 1500 lbs in it.michael S.
Le client n'a pas laissé de commentaire.Isabel S.
Install exterior lights so customers are able to see when the sun goes down!AL K.
Le client n'a pas laissé de commentaire.neal J.
Extremely helpful and very friendly. Top notchSteven G. | Expérience générale
Le client n'a pas laissé de commentaire.Anna Z. | Online Move In
Le client n'a pas laissé de commentaire.Robin L. | Premières impressions
Le client n'a pas laissé de commentaire.Sarah R. | Online Move In
Patricia keeps this place in tip top shape. She is a true gem.Angela M. | Expérience générale
Le client n'a pas laissé de commentaire.Sharon H. | Expérience générale
Good placeJames S. | Expérience générale
Le client n'a pas laissé de commentaire.Wanda D. | Premières impressions
Patty always goes above and beyond to assist me in any way she can. I always buy my boxes from her and usually rent moving pads. She is awesome!Angela M. | Premières impressions
Le client n'a pas laissé de commentaire.Lori A. | Premières impressions
Le client n'a pas laissé de commentaire.Jamie S. | Online Move In
Yes Patty was super professional Keep up the great work BlessingsRichard L. | Premières impressions
Very professional . COVID-19 precautions taken . Much appreciated.Billy W. | Premières impressions
Le client n'a pas laissé de commentaire.VIKKI G. | Expérience générale
Le client n'a pas laissé de commentaire.Jose V. | Expérience générale
Le client n'a pas laissé de commentaire.Sharon H. | Premières impressions
The manager Patty is very proactive and puts in tremendous effort keeping storage well maintained. If I ever need storage again, I will go out of my way to get storage with her. Merci encore!BOBBY S. | Expérience générale
The manager is very rude and unfriendly! If I didn't really need the ac storage I would have went elsewhere. She made a bad name for this company with me.Savannah V. | Expérience générale
Le client n'a pas laissé de commentaire.Ronald T. | Premières impressions
Patty Paradis is a wonderful person. She was always so polite, friendly and very helpful during my time renting a storage from her U-Haul facility. Thank you so much Patty if you're able to see this I greatly appreciate it so much. Take care and stay safe.Thomas T. | Expérience générale
Party Paradise was the most friendly and helpful person I've ever dealt with at U-Haul. Not saying I was ever treated poorly but. Patty was definitely on top. Thank you againGary T. | Premières impressions
Patty and Vivienne are some of the nicest folks to do business with.James B. | Expérience générale
Le client n'a pas laissé de commentaire.MARION & Teresa O. | Expérience générale
Le client n'a pas laissé de commentaire.Don S. | Expérience générale
great people, make this place great, Patty actually knew my name, as most of us know that's rare because most employees don't care about their jobs.George D. | Expérience générale
Big Thank you to Patty for being so helpful and patient with me day by day.Tanehya H. | Expérience générale
Vivian was very helpful and informative about the facility!! Very nice employee!!Karen Z. | Premières impressions
We learned that we had to pay a full month instead of a prorated rate. We had to pay a full month when we only needed one week.Georgia H. | Expérience générale
Le client n'a pas laissé de commentaire.Eva D. | Expérience générale
Le client n'a pas laissé de commentaire.Krystal D. | Premières impressions
excellent , Viv was the best cant find a better person for the job!George D. | Premières impressions
Le client n'a pas laissé de commentaire.Eva D. | Premières impressions
Le client n'a pas laissé de commentaire.Tawn D. | Premières impressions
Young lady was very helpful ,knowledgeable and friendlyJohn K. | Premières impressions
Super clean. Good location. Good prices. Patricia is so nice and helpful! She made a difficult day very pleasant. Would highly recommend.Marla M. | Premières impressions
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