Customer Reviews for U-Haul Moving & Storage of Burlington

Évaluation :

1

Rent a U-Haul van and had 1/4 tank gas . Return the vehicle and accidentally fill up the tank mistakenly . Return the truck with 3/4 gas and U-Haul refuse to refund or simple give me a credit . It is sad to see how they rob people . I would NEVER rent again and NEVER recommend anyone to this company. The previous month before I rented another vehicle from Edgewater park U-Haul put in 40 gas when returned it they said it is not full .The took a 10 out of my account . This time they REFUSE to return or credit me my extra 50,00 gas i mistakenly put in . No one should go there to rent very dishonest

Évaluation :

3

Some of my items were water damaged. I reported to the office and never got any resolution or callback from management yet, when my payment was just days late I got numerous phone calls and messages.

Évaluation :

5

Great van..... excellent staff....I will return.

Évaluation :

5

Quick and efficient.

Évaluation :

5

Christine and her staff went out of the way to ensure our rental was perfect.. We had an issue with billing from Corp Uhaul and Christine was sure to rectify immediately!

Évaluation :

5

I was totally satisfied with the services.

Évaluation :

2

Was told the entry to my unit would be paved however it has been over a year and I'm still walking on big rocks which is very unsafe. I'm new due to office closing my account. Ultimately having to start a new contract. The manager did compensate me for inconvenience. However still no paved entry!

Évaluation :

3

Have employees with integrity. Tell the truth about your policy and procedures.

Évaluation :

4

My online reservation did not match what I got I reserved an appliance hand truck but when got there that location does not have them and they haven’t for years Someone should have notified me so I could get one somewhere else Not good customer service

Évaluation :

5

The young man was very friendly and knowledgeable

Évaluation :

5

Everything was well in place, I did not see the need for improvements. The staff was very friendly and helpful. Thank you U-HAUL.

Évaluation :

5

Excellent service, Thank you so much!

Évaluation :

5

Inform people somehow that they must follow up to ensure your reservation is complete.

Évaluation :

5

Rien

Évaluation :

3

Uhaul was getting too expensive $223 per month.

Évaluation :

5

Good service

Évaluation :

4

Staff was good but some of my items were water damaged from an apparent leak in my unit. Hoping to have my items replaced or be reimbursed for them.

Évaluation :

5

Kevin was very helpful and knowledgeable. So glad he was there.

Évaluation :

5

Staff was very helpful and friendly. Location is kept clean and professional.

Évaluation :

4

Excellent 

Évaluation :

5

This location was great.

Évaluation :

5

Newer U-Haul truck with bluetooth and digital dashboard display. Truck smelled very new and was clean. Very nice gentleman at pickup and easy transaction.

Évaluation :

5

I wouldn't change anything, great service 👍🏾

Évaluation :

5

It was very easy to rent from and I was in and out in just a few minutes, picking up and dropping off.

Évaluation :

4

I have nothing specific to write except that I was satisfied with my overall experience. The new smartphone procedure to check out my truck rental was a bit confusing. This is probably attributed to my inexperienced rather than the design of the app. Regardless, I was helped by an associate as I arrived to your facility.

Évaluation :

5

Smooth Quick Easy Pickup

Évaluation :

4

Fix your computer system. It wouldn't take my id but that's to the young man who checked me in made sure I was able to check in. The customer service was excellent with both picking up and dropping off.

Évaluation :

5

Quick and easy pickup and drop off. The customer service was great as well.

Évaluation :

4

My truck was pretty jacked up. The door barely opened obviously looks like someone was in some kind of accident or something with the vehicle.

Évaluation :

5

Uhaul is always great. Everyone who helped me knew their job well and answered all my questions.

Évaluation :

5

I don't know the name of our cashier but he was so helpful! Merci.

Évaluation :

4

The truck was clean but it was running very rough. We had no issues with it mechanically. But it was a thought that it may break down while we drove it.

Évaluation :

5

I was very happy with everything I well use yall again if need to we’ll tell family and friends about y’all Thank you for everything GOD Bless

Évaluation :

5

The website listed a rerun location 20 miles from my home and I had to pay extra money for the mileage incurred because of this when there are 3 hails with in 7 miles from my home this comment is for the website sending me to a return location a lot further from my home

Évaluation :

4

Ordered blankets. Were told they were in the truck. Took their word. Did not check. No blankets!

Évaluation :

5

The staff was accommodating and friendly. I would recommend this location. It is straightforward to pick up and drop off the vehicle.

Évaluation :

5

All good

Évaluation :

5

keep doing the same thing! all the staff at this location was polite and professional. I wish the facility had on-site parking but it's understandable that it is not possible. Merci encore!

Évaluation :

5

Service was quick, smooth and efficient. Staff was super friendly and helpful. Definitely recommend

Évaluation :

5

Truck needed some maintenance but overall great experience.

Évaluation :

5

Customer service was awesome

Évaluation :

5

The sealed furniture pad in the truck had only 4 pads in it even though the outside label says 6 pads. I was still charged for the 6 as it is standard.

Évaluation :

3

No on site parking for customers leaving vehicles

Évaluation :

1

Although the office was able to view my reservations, it was never available on the app. On day of move, the systems were not up, constantly down in middle of check in. It took over an hour to get my truck which cost me an hour extra with movers. I left a friend to wait and get vehicle as I had to go meet movers. They found a work around that sent her to my house with a 26' truck, I had reservations for a 15'. I called immediately and was told that was what I ordered when in fact, I had reservations for a 15'. This too was unacceptable as it was too big for our needs and at a higher cost. Upon returning, the storage recommended was a closet when in fact I had a 1 bedroom condo. Going back to the office, I was extremely upset, and was now fed up with Uhaul. The young lady had the audacity to tell me, there was no need to be aggressive when I wasn't aggressive, I was mad, very mad, upset, annoyed and further in debt than planned. It was not her money, time or effort put into this, it was mine. I will never again use, recommend or consider Uhaul. Furthermore, they did nothing to make good on Uhauls bad business. Absolutely the worst experience in moving. I have nothing good whatsoever to say.

Évaluation :

2

When returning the vehicle, person was rude.

Évaluation :

5

Congratulations Great experience The best attended

Évaluation :

5

Mike was very helpful and knowledgeable

Évaluation :

5

Employees were very friendly and made me feel comfortable.. they answered all questions promptly and treated me with care.. pleasure doing business with

Évaluation :

5

Everyone was friendly

Évaluation :

4

Staff was great. Truck had 3/4 tank of fuel. Had to drive 30 minutes out of my way to get the truck on an already tight schedule. Check engine light came on approx. 50 miles away after 'topping' up the tank before my 9 hour drive. Key would not come out of the lock cylinder until the steering wheel was locked and then it was a 50/50 chance it would come out. Otherwise an okay experience. I just wish the truck was at the destination I asked for in Bordentown NJ, after all $2 000 and I have to waste my time to get the truck??? And a friends time and gas..... This is the second time I had to go find the truck on a previous trip.

Évaluation :

5

Quick and friendly.. would use again.

Évaluation :

4

Customer service was very good. Vehicle is clean.

Évaluation :

4

Only thing was the location they told me I would be picking the truck up was far an I used alot of miles I pick the closer location to save money.

Évaluation :

5

Great service. Got what I needed for the time I needed it.

Évaluation :

3

Very difficult to reach the manager in the facility.

Évaluation :

5

Very food customer service and had no problem renting a van the same day

Évaluation :

5

Associate that helped me was very helpful and made process very easy and quick.

Évaluation :

5

The office person was exceptional! He was kind, professional yet personal. Because of the service this Uhaul location is the only location I'll go to.

Évaluation :

5

Great service and communication. Thank you

Évaluation :

3

Hours state from 7-7 so I booked in-person pickup. My order was changed a day or two later (not by me) to virtual pick up. I called to make sure the items I bought would be available to me. I did not receive the furniture pads I had rented. Had various issues picking up the truck using the 24/7 share which resulted in a 30 minute delay. Once we had the truck, all was good and drop off was fine.

Évaluation :

1

you overcharge me for my mileage customer service Was sucks .the little girl or whatever and the little boy was very rude.. No smiles. I definitely would not rent from you anymore. and I would never recommend anyone to you guys, rip off. I rent a van for three hours. I went 75 miles a full tank just like where you had it and you still charge me $145.

Évaluation :

5

Everything went smooth and better than I could've hoped for. The older gentleman who assisted mee is a credit to your organization

Évaluation :

4

Returned trucks should be cleaned and properly maintained before renting to the next customer. The previous renter had pets, so there was fur all over the place. I had to clean the mirrors and windshield. Also, service light was on. Otherwise, the member at the counter was extremely professional and knowledgeable, he was able to help me get the reserved truck after self pick up failed.

Évaluation :

4

very limited parking

Évaluation :

5

Thanks to Kevin Jackson once again. He is the reason I come back because of his professional manners and his always pleasant demeanor.

Évaluation :

3

Location is very convenient. Service was fast when you apply online. Truck was ready once I got there to pick it up. Truck had engine light on.

Évaluation :

5

Great customer service, very polite and accommodating.

Évaluation :

5

There was know problems with my units.

Évaluation :

5

I would like to thank U-Haul and their staff for a job well done!

Évaluation :

4

There was a dead roach (or something) on the welcome paper when I opened the unit lol

Évaluation :

5

The online move-in and move-out options were very convenient. Staff at this facility were friendly and helpful.

Évaluation :

1

I rent a small container and didn’t like the fact my belongings would be stored in a container that house a portable Rat Bait Station for rodents .

Évaluation :

5

Very courteous

Évaluation :

5

Great customer support and service . Thank you

Évaluation :

5

EVERYONE AT THIS FACILITY IS AMAZING! I HAVENT HAD THE PLEASURE OF MEETING CHRIS YET BUT I HEARD SHE IS DOPE! I'm grateful for them all they are so professional and caring.

Évaluation :

5

The attendant working the desk was excellent.

Évaluation :

5

Non

Évaluation :

5

Very Helpful

Évaluation :

3

Pretty self easy only complaint was that the storage tag was labeled with the wrong number which made it a bit difficult to find. And better lighting is needed at night.

Évaluation :

5

Christine Porter is very understanding and very helpful! She is the best

Évaluation :

5

Christine was the best and very helpful... thank you!!

Évaluation :

5

Great staff. Carlie was very helpful moving me in. Quick and painless

Évaluation :

5

The staff was very nice and welcome me to U-Haul and very helpful I would recommend them to anybody and they really good

Évaluation :

5

The person at the counter was very friendly

Évaluation :

2

The manager worked with me for the last couple of years. My storage unit door was broken for almost 2 years. It made it difficult for me to go in and out my unit. I had to bring someone with me to help push it up. It was dangerous because once it was up, it could come crashing down. I had to move because I got frustrated.

Évaluation :

1

The guy at the Burlington location seemed annoyed that he had to do his job. Every time I ask him to do something he huffed and puffed. If you don't wanna work on a Saturday just say that! The two individuals that help me at the Somerdale location we're extremely polite and helpful but the gentleman at the Burlington location needs to work on his people skills and if you're stressed out take a day off because I don't pay money to feel like I'm beyond a annoyance!!

Évaluation :

5

Staff was friendly, was patient

Évaluation :

1

The absolute worst experience more than my first time. Always receiving misinformation on rates and availability. I will never use uhaul again and proud to share that with every single person I know. Thank the lord for social media so I can share it with those not in my immediate circle. Shame on this company for the lack of customer service quality and systems in place. I contacted multiple times to have issues resolved. Nothing and still haven't received a callback from the first complaint filed.

Évaluation :

1

Didn’t like all the spiders and dirt that blew under the door

Évaluation :

3

The average review is not due to location employees. This nonesense about self checkin is ridiculous, we are replacing the human contact with computers. The human touch or interaction is true customer service.

Évaluation :

2

I was told to vacate by 7/30/22 due to discontinued RV parking which I complied, when I was paid through 8/7/22. I have a letter from the storage manager verifying this. I was not offered a refund for the remaining fee. I have been charged $10 for a long time for 24/7 access and my access code only worked 9am-5pm. I mentioned this to management and was never corrected nor the $10 charges refunds nor removed from my bills. This can be verified on my account statement. I always paid on time!!!

Évaluation :

4

Thanks for having such a storage place there. Good area to have storage.

Évaluation :

5

The gentleman who checked me is was patient (I was a bit scattered and tired) and very thorough.

Évaluation :

5

Unit cement floor was a bit moist/wet.

Évaluation :

5

U-haul-Burlington is a 5 star corp

Évaluation :

3

I kept getting an error message when I tried to take advantage of truck and storage deal. All I need to add was email or phone number to complete but your system rejected.

Évaluation :

4

Initially I reserved a unit online & when I arrived was informed the size of the unit was not available at the location requested & the system should not have allowed a reservation. The agent was helpful in finding another location that could help and things worked out great..

Évaluation :

5

Professional and friendly staff at Sommerpoint, Blackhorsepike, Toms river, Burlington and call center. Except one person who runs his mouth like a non stop motor, not sure where his location at. Not going to mention his name. But he's rude. Otherwise everything was great. Don't let one bad apple ruins for everyone. Merci.

Évaluation :

5

The manager Christine is outstanding, he's always in a great mood and accommodating makes you feel very welcome. She's a great representative for your company.

Évaluation :

5

Check in clerk was wonderful!

Évaluation :

5

From day one, Angel worked with me while I was renting with Uhaul, making the entire process seamless and easy to understand. Always positive with helpful solutions. Thanks to Angel I had a great experience at Uhaul!

Évaluation :

3

The storage units should have better lighting in them to see when it starts getting dark early.

Évaluation :

4

When I was closing my storage I had somethings that had to be removed the staff told me they were going to remove it and because they couldn't removed everything they threatened me with the police I just felt it could of been handled different but I have my lawyer on speed dial and also have the text when they said they tried to remove everything I will never use that storage again because of that I paid 180 for a whole year. I'm just glad I'm done with it

Évaluation :

4

Units leak. Tears are in the ceiling insulation

Évaluation :

4

A pleasure to deal with Christine Porter. Very nice and very helpful.

Évaluation :

4

The office manager Christine is very caring, considerate and helpful.

Évaluation :

5

The best U-Haul Facility I have ever had the pleasure of dealing with.

Évaluation :

2

My bill was due on the 12th of each month I moved out on the 15th Was told it would not be prorated so I pay for a whole month and was only there for three days you guys are crooks

Évaluation :

5

The manager Christine was very friendly with outstanding customer service made us feel so comfortable and welcome.

Évaluation :

5

Very easy check in.

Évaluation :