Évaluations des clients U-Haul Moving & Storage of Burlington

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Témoignages des clients récents de U-Haul Moving & Storage of Burlington

Cote générale :

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John S.
Évaluation :

Le client n'a pas laissé de commentaire.

Samuel W.
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Le client n'a pas laissé de commentaire.

TORY A.
Évaluation :

My experience changed how I felt about Uhaul. I will never rent from U-Haul again. The customer service representatives are sneaky Liars who leave people stranded and try to blame them for renting out raggedy equipment that is unsafe and should not be on the road. Someone should be in prison for condition of your trucks

ROBERT D.
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Le client n'a pas laissé de commentaire.

Elizabeth D.
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I reserved in Florence but had to go to Burlington to pick up truck almost 10 miles out of my they would not even let me return the truck to Florence had to go back to Burlington another 10 miles out of my way put gas in truck before we returned the truck the same amount as what was in there when we picked it up and they still charged me another 10 dollars for gas so I am not happy and will never use your services again and will not recommend you to any one

dawn H.
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The gentleman that helped me with the entire rental pick up was courteous and extremely professional. He made the process very stress free!

CHRISTOFE F.
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Le client n'a pas laissé de commentaire.

Courtney M.
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Le client n'a pas laissé de commentaire.

marion W.
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Nice and friendly customer service

NICOLE G.
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Le client n'a pas laissé de commentaire.

Zackary M.
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I scheduled my uhaul 2 weeks in advance. I was never contacted about the rental. I scheduled the uhaul for 12 pm. When I called the original drop off location, they had no idea about a uhaul being picked up. After being transferred around 4 times when I called uhaul, they told me my rental was never scheduled even though I paid $200 plus dollars 2 weeks in advance and Luckily a truck was available 20 minutes away from the original pick up location or I would not have had a truck to move my stuff. The whole experience was terrible as far as getting my truck scheduled. I would not recommend uhaul to anyone If they have other options. And if any one does use uhaul, be sure to call them way ahead of time cause they Probably not call or schedule your truck.

ANA P. | Premières impressions |
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Le client n'a pas laissé de commentaire.

Ashley H.
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Gave us wrong code to the lock could not get in the truck. Truck was dirty had sticky stuff spilled all inside. Trucks bumper was coming off missing paint on hood. Truck was in poor condition.

Louis M. | Expérience générale |
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Le client n'a pas laissé de commentaire.

Jose R.
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Yne U-Haul app needs improvement.

harry B.
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Everything that could have gone wrong with my reservation went wrong. Uhaul changed my pickup location 3 times in 24 hours. It turns out that a lot of people are moving away from the northeast which puts a lot of pressure on Uhaul. The day I was there their system was down. The people at the store were under a lot of stress due to all of these constraints and made it work!

Beverly B.
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Le client n'a pas laissé de commentaire.

AMANDA J.
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Le client n'a pas laissé de commentaire.

Ilyasah R.
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Le client n'a pas laissé de commentaire.

Arnita H.
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My whole experience was horrible

Gary H.
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Le client n'a pas laissé de commentaire.

Ruth R.
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Le client n'a pas laissé de commentaire.

Stanley F.
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Looked like they are doing some renovations and the exterior could be modernized looks shabby but the people were great and very helpful

marcel S.
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Le client n'a pas laissé de commentaire.

Charmel B.
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I've rented from this location previously and always had a pleasant experience.

Stephanie M. | Expérience générale |
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This was the worst experience I've ever had with a storage unit facility. Because I didn't have a unit never been to this place in my life. The managers and other staff was not very helpful at all. I wanted to talk with a manager, but all they would do is email. After speaking with your service representative, them sending emails to the managers, that I wanted to speak with them. They would never call. And you could not send responses back to them. Thought it was fixed the first time. Unfortunately they still did not fix it. I called multiple times.

Evert B.
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Le client n'a pas laissé de commentaire.

Katherine C.
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Le client n'a pas laissé de commentaire.

perry A.
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original pickup was in lanoka harbor , and confirmed . on arriving i was informed the vehicle was not available and had to call 800uhaul to determine where to pick up vehicle . i had to go to burlington county to pick up vehicle , 74 mile round-trip ,

Kiana W.
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Le client n'a pas laissé de commentaire.

DON S. | Expérience générale |
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Le client n'a pas laissé de commentaire.

KRISTOPHE M.
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Le client n'a pas laissé de commentaire.

jason S.
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Great service!

Michael G.
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Le client n'a pas laissé de commentaire.

ALMA R.
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Le client n'a pas laissé de commentaire.

Yvonne G.
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Le client n'a pas laissé de commentaire.

Anthony M.
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Le client n'a pas laissé de commentaire.

MARKESE C.
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Le client n'a pas laissé de commentaire.

RICHARD H.
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The person who helped me was not willing to go over the truck or note all of the issues. The inside of the truck was filthy, coffee all over the center console and I assume it was coffee that was splattered all over the headliner.

ABEES C.
Évaluation :

So far so good. Great customer service and efficient.

allane C.
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Le client n'a pas laissé de commentaire.

Brian R.
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Le client n'a pas laissé de commentaire.

SHAUN B.
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Le client n'a pas laissé de commentaire.

Patricia B.
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Le client n'a pas laissé de commentaire.

NURIJHAN Y.
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Le client n'a pas laissé de commentaire.

Bryan K.
Évaluation :

Pick up worked wonderfully

Benjamin B. | Expérience générale |
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Le client n'a pas laissé de commentaire.

kimberly d. | Premières impressions |
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We were told $70 plus tax on ssthe phone and then when we got there, the guy that wrote up our paperwork upped it to $100 plus tax. That's $30 something more a month. Well I wasn't very happy about it.

Michael M.
Évaluation :

Our initial pick up was on Elizabeth NJ then moved to Old Bridge NJ only to be told on the day of pick up that they had NO TRAILER! Good God how do you do that to people who are counting on the trailer to move their belongings. Nothing but a run around until we got a call from a manager. We wound up having to travel 2 hours to pick up a trailer. Both women at the Elizabeth location and Old Bridge location were incompetent.

Timothy B.
Évaluation :

Both gentlemen that checked me in/out for my trailer rental were great, and were quick with this process. It was beneficial to get things set-up through the u-haul app prior to arrival (vehicle info, driver's license, payment).

SONYA B.
Évaluation :

Le client n'a pas laissé de commentaire.

paul R.
Évaluation :

You can improve by fixing my passenger mirror which was broken. And wipe down the inside of the truck with disinfectant spray.

michael S.
Évaluation :

Reserved a appliance dolly they didn't have what I reserved when I went to pick it up

Todd V.
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Le client n'a pas laissé de commentaire.

Robin R.
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Le client n'a pas laissé de commentaire.

Nicholas M.
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I told the guy working that this was the cleanest Uhaul I've ever been in.

XAVIER B.
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Le client n'a pas laissé de commentaire.

Madison B.
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The truck was clean but the employee who was on shift when I went to pick up my truck was rude and not helpful at all. He had 0 customer service skills and was bothered that I wasn't sure if I was working the online option correctly.

ROBERT L.
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Le client n'a pas laissé de commentaire.

jason r S.
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Le client n'a pas laissé de commentaire.

HANIF K.
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Le client n'a pas laissé de commentaire.

JESSICA H.
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Le client n'a pas laissé de commentaire.

Michael N.
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Le client n'a pas laissé de commentaire.

J Roosevelt S.
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Le client n'a pas laissé de commentaire.

Denise C.
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Le client n'a pas laissé de commentaire.

Luz A.
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Very nice people

ELBA M.
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Le client n'a pas laissé de commentaire.

Roberta Petti L.
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Le client n'a pas laissé de commentaire.

Jessica V.
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Authentication process is over the top. I was picking vehicle up at 7am and it wouldn't approve me until i gave an alternate number. Then you had to call that number to verify at 7am. I've rented trucks numerous times with your company And never had this issue before. I shouldn't have to provide an alternate number and have it verified if I'm providing you my license and credit card.

Gwendolyn S. | Premières impressions |
Évaluation :

The person on staff was friendly and helpful

weiss Y.
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Le client n'a pas laissé de commentaire.

Joseph A.
Évaluation :

My family has been in business for 87 years and the customer care and service at this location was excellent. You need to go here for your needs.

CHRISTIAN H.
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Le client n'a pas laissé de commentaire.

DOUGLAS C.
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Le client n'a pas laissé de commentaire.

Ann Marie O.
Évaluation :

Everything was smooth and simple and both employees—a woman at pick up Ana man at drop off were great. Thank you!

Robert P.
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Le client n'a pas laissé de commentaire.

Elizabeth H.
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Le client n'a pas laissé de commentaire.

MICHAEL S.
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Le client n'a pas laissé de commentaire.

Cindy B.
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Le client n'a pas laissé de commentaire.

Nicholas D. | Expérience générale |
Évaluation :

All issues we had were responded to by the general manager in a highly satisfactory way. Well-run facility.

Lavar H.
Évaluation :

Le client n'a pas laissé de commentaire.

swain D.
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Le client n'a pas laissé de commentaire.

Marilyn F.
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Le client n'a pas laissé de commentaire.

PETER T.
Évaluation :

Very pleased with service, equipment and price. Thank you

Bryan P.
Évaluation :

We had ordered an appliance dolly and a dozen furniture pads. Apparently the location that we picked up from did not have either of those items so they were just removed from our order. No one contacted us or told us that was the case so when we opened the truck to load our furniture there was nothing there and I had to track those items down at another location.

katherine O.
Évaluation :

Not enough parking. Also the Mobil app thing took 40 minutes and the attendant inside was useless. Also it didn't add the 40 minutes to the end of the reservation time.

Ibin W.
Évaluation :

Everything was a great experience from pick, the associate was helpful and answered all my questions. When I returned the truck the process was just as simple and I received my receipt through email 30 mins later.

Mark R.
Évaluation :

The manager and staff are the absolute best. I have never had a single bad experience with any of them in all of the dealing I've had there.

Deonte S.
Évaluation :

Idk

Dean D.
Évaluation :

The Customer Representative issuing vehicle should explain check procedure. Rep was a bit distant.

Anna P.
Évaluation :

Le client n'a pas laissé de commentaire.

Katherine G.
Évaluation :

I dropped the vehicle off after hours. Unfortunately we had put the key in the drop box before we went through the whole check out process so some of the pictures were very dark. I don't think this a location issue and I could have missed it, but maybe put something at the beginning of the check out process making sure to hold onto the key to open doors, etc as part of the check out process.

Stephen D.
Évaluation :

Staff seemed bothered by my visit.

Fredy D.
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Le client n'a pas laissé de commentaire.

Arides O.
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Being charged for items I didn't have moving pads

PASQUALE A.
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Nothing

Devona C.
Évaluation :

Your business is top of the line. Thank You!!!

Robert H.
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Le client n'a pas laissé de commentaire.

Keenon S.
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I was charged $20 for overnight service in error. Sent an email to 813083_GM@uhaul.com as indicated on the receipt and never received a response. I would like this addressed.

BRUNO B.
Évaluation :

Le client n'a pas laissé de commentaire.

orlando b. | Premières impressions |
Évaluation :

I have only had my unit for a month, and I lost some clothes, designer shoes, sneakers, and personal items do to water damage from a leak/whole in the roof.

Julian C.
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Wasn't aware that the hand truck and boxes were not at the site that I picked up the truck.

Coleman W.
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Le client n'a pas laissé de commentaire.

ANDRE W. | Premières impressions |
Évaluation :

Le client n'a pas laissé de commentaire.

Stephanie M.
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Le client n'a pas laissé de commentaire.

Sereane S.
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Le client n'a pas laissé de commentaire.

Jordyn C.
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The after hours return is confusing. You are told not to park in front of the entrance or any gates but the gates are closed and you can't park anywhere else.

Sabrina M.
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Le client n'a pas laissé de commentaire.

steven C.
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Le client n'a pas laissé de commentaire.

Mohammed A.
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Le client n'a pas laissé de commentaire.

Annette M. | Premières impressions |
Évaluation :

Gentlemen at the desk was very friendly and helpful

Tondalaya G. | Premières impressions |
Évaluation :

Le client n'a pas laissé de commentaire.

Tondalaya G. | Expérience générale |
Évaluation :

Le client n'a pas laissé de commentaire.

Geraldine P. | Expérience générale |
Évaluation :

The manager and employees were excellent. They helped me out any time I called or visited. I never felt as though I was a bother at anytime. Trust me I was bother with tons of phone calls and visits due to my very stressful circumstances.

imani a. | Premières impressions |
Évaluation :

Le client n'a pas laissé de commentaire.

charlotte m. | Expérience générale |
Évaluation :

Le client n'a pas laissé de commentaire.

MICHAEL D. | Expérience générale |
Évaluation :

Our items had been stored for at least 4 years. The billing system is convenient and easy to use. In all this time we never felt the need to check or come in to inspect our goods. We felt if anything had gone amiss that you all would have informed us. Using uhaul gave us "peace of mind". Thank you

Frankie B. | Premières impressions |
Évaluation :

Le client n'a pas laissé de commentaire.

CHRISTINE P. | Expérience générale |
Évaluation :

Le client n'a pas laissé de commentaire.

CHRISTINE P. | Premières impressions |
Évaluation :

Cleanest U-haul I've been in. Staff was busy but fast and friendly . They offer free guest WiFi and self service options... which I wasn't aware of until speaking with them and will be sure to use in the future. Very convenient.

Liceth B. | Premières impressions |
Évaluation :

The workers there were really helpful and accommodate to my needs

cathy h. | Premières impressions |
Évaluation :

My experience with U-HAUL, is an excellent one from signing rental papers to storing my belongs in the unit. Thank you for the very good customer service!

carmelo m. | Expérience générale |
Évaluation :

I moved in no problems but a month later I moved out and they changed me for a month I didn’t stay there I called the central office n no one has contacted me yet I’m very disappointed with UHaul

marcel h. | Expérience générale |
Évaluation :

I enjoyed my storage unit, everyone was very helpful and if I need a another one in the future I will definitely use uhual again.

Lisa R. | Expérience générale |
Évaluation :

Fit my needs

Lisa R. | Premières impressions |
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It was a very easy and pleasant experience renting the unit- the young lady (sorry forgot her name) was very professional and helpful

wayne b. | Expérience générale |
Évaluation :

R

takiey t. | Expérience générale |
Évaluation :

My storage unit was full of mice poop. My shoes was chewed up and I had to throw TVs away because my cords was chewed. Waste of money.

Colleen K. | Premières impressions |
Évaluation :

Angel was very helpful. He explained in detail my rental unit. He was friendly and professional and I felt comfortable in renting a storage unit from him. He came back to help me lock my unit.

david m. | Expérience générale |
Évaluation :

Bad

Ken S. | Expérience générale |
Évaluation :

I rented trucks a few times over the last month as well. All members of the staff were courteous, friendly & helpful. I’d definitely recommend this location to anyone.

Hazel P. | Expérience générale |
Évaluation :

Christina and Jake went above an beyond to make my experience with u-haul a great one.

Charles T. | Premières impressions |
Évaluation :

Both employees that I had to work with were very courteous kind knowledgeable and helped me very much. Thanks

matthew h. | Expérience générale |
Évaluation :

Great experience

Betty Ann C. | Expérience générale |
Évaluation :

My property was damaged. It was covered in mold and completely covered in dust and spiders like it was stored in a shed in someone's back yard. I was told it happens and wasn't offered insurance day 1

BROOKE A S. | Expérience générale |
Évaluation :

There was quite a bit of water damage on the stuff in the front of the unit. You can see where the roof was leaking. Staff was friendlier at the Florence uhaul. He used to work for you. Bring him back

Rodney J. | Premières impressions |
Évaluation :

Professional.

Yahairah K. | Premières impressions |
Évaluation :

The representative took his time with me. He was thorough and very helpful.

michelle c. | Expérience générale |
Évaluation :

No hidden fees with them. Everything was perfect!

Lorraine N. | Expérience générale |
Évaluation :

Our storage unit leaked and ruined the furniture and other things stored there. Just about everything needed to be trashed!! Never will I recommend this location!

George k. | Expérience générale |
Évaluation :

happy with service but would like it to be a little less expensive.

Thomas S. | Expérience générale |
Évaluation :

Truck was ready to retire

RUSS I. | Expérience générale |
Évaluation :

Vehicle was vandalized while being strored there there are no cameras moved my rv to more secure facilitie

Ethel J. | Expérience générale |
Évaluation :

I was was happy to store my belongings with your company and will do it again!!!

khalilah o. | Réservation |
Évaluation :

It was horrible! I made a reservation weeks ago, get to the storage facility to store my things with a set price. We pull up after a 16hr drive, the rep tells me my room that I reserved was gone.

luz d. | Expérience générale |
Évaluation :

People that work there are not that freindly rush u put yhe door dont want to ansser questions

BERNARD O. | Expérience générale |
Évaluation :

I was there almost six plus years and over the years and change in management the security and service went down. Security was almost nonexistent when I left. This app won’t let me type everything.

Norma W. | Expérience générale |
Évaluation :

None

Kevin M. | Expérience générale |
Évaluation :

Thank you

micheal m. | Expérience générale |
Évaluation :

None

Nichole D. | Expérience générale |
Évaluation :

The manager at this location was very helpful

Wilfredo T. | Expérience générale |
Évaluation :

Very freindly place, clean, a plus all around, would recommend to anyone that is looking for a place to storage there belongings.

Non reviews have been submitted for this location.

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