Customer Reviews for U-Haul Moving & Storage of Butte

265 évaluations

3300 Harrison Ave   Butte, MT 59701

(406) 565-4060

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm

Services dans cet établissement :

Pour nous contacter

(406) 565-4060

3300 Harrison Ave
Butte, MT 59701

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm
  • Inspection gratuite du remorquage
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

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Évaluation :
5

Le client n'a pas laissé de commentaire.

Thomas O. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Anthony B. 
Évaluation :
5

I think you have everything under control, Jerad, I think that's his name, I forgot but the guy that I returned to is an awesome people person, also the lady that rented to me went way above and beyond for me, first I had an open trailer by mistake, next I pointed to the wrong one…she helped me beyond words can express. Awesome crew!!

Steve M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Heather S. 
Évaluation :
1

everything, the equipment I reserved was not available

Erin B. 
Évaluation :
2

Le client n'a pas laissé de commentaire.

Tyler S. 
Évaluation :
5

Very easy drop-off process.

Tonya G. 
Évaluation :
5

everything was great reps were super friendly def will go back

Lionel S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Dennis J. 
Évaluation :
5

The crew in Butte were helpful and happy to help out.

Ron R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

June M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Brooke P. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Shannon S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Brenda B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tom F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jared O. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

william J. 
Évaluation :
1

First off you should probably tell your employees not to lie to customers, the guys we dealt with at the butte MT U-Haul were extremely rude and disrespectful. your website said the butte location had storage units not wooden boxes in the middle of the room that anyone can access the back door to your building is left unlocked and wide open at night anyone can walk in. I've been using U-Haul for a long time and I have never been so dissatisfied in my life I will never use this company again

crystal C. 
Évaluation :
1

I'm going to do everything in my power to never have to rent a uhaul again. Worst experience and customer service in my life. What a joke.

Kyle M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Terry B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ted A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Karley L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Norm L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Rodney D. 
Évaluation :
5

Jen and Jared were amazing we drove from Lewistown, MT to Bozeman where we thought we were picking up a truck 40 miles out of Bozeman mt I got a call saying there was no truck then found one in butte Jen made sure it was on the lot and gave us the numbers and confirmation for it so we drove 2 more hours to get it. She left a super nice note with 25 dollars in it for us to have lunch on her. Jared also helped us with any and every discount he could give us for the miles we had to drive and made up for the long drive .... then we drove back to Lewistown mt a 5 hour drive now and loaded up and drove all the way to Dallas, OR I can not thank them enough they made a crappy situation so much better they are kind , helpful and sincere!!!! Kudos to the butte location!!!! You have some great employees!!!

Danielle D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Rene W. 
Évaluation :
2

This location was not very truthful with the rental we did. We were towing a vehicle to Kansas and needed a one way. Once we arrived to Kansas we were told that we needed to return the trailer back to Butte MT, otherwise it would be over 1000 dollars. Cancelled flights and lost money due to this screwup. Staff was on cell phones and not helpful when asked questions about the rental. Management would not return calls when left messages with staff.

Mark B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

COOPER B. 
Évaluation :
5

Staff very helpful and arrived on my site at the exact time.

Steve K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael M. 
Évaluation :
5

Some bad reviews about this location; my experience was great, nice folks

Jason B. 
Évaluation :
5

The employees help me out tremendously when I picked up my trailer the dealer overcharged me $100 but the employee made a notation and I did receive partial return of my payment. Very friendly and helpful place

BEVERLY M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Emily Z. 
Évaluation :
5

The staff was friendly and efficient and made the drop off easy! Merci.

HOLLY B. 
Évaluation :
5

Thanks to Ryan in Missoula for being a tremendous help in solving a problem. Justin (I think) was a great help also. Ryan went above and beyond!

Tobe G. 
Évaluation :
5

Jared is a rock start!! He has a great attitude, excellent customer service skills, and someone that just knows how to take care of the customer. Give that man a raise!!

Joe H. 
Évaluation :
5

Mr Fillyaw was great. Very sweet & personable!

Melissa M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Taylor S. 
Évaluation :
5

I think you guys have it figured out pretty darn well, it was awesome from start to finish.

Steve and Judy M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Terry H. 
Évaluation :
2

There were constant changes by the location to my reservation. I was told to pick up the equipment in another city, then told it would be a different size, then told I would have to change schedule of movers to accommodate the changes by this location. Charie was extremely rude, inconsiderate and dismissive. She insisted the problem was not her, but rather me for not reserving sooner (I reserved 5 weeks early) and the uhaul.com website. I had to explain personal life details as to why it was not feasible to drive to another city (paying additional fuel expenses) on a day different than reserved for. I did not appreciate having to explain that we had already paid for moving crews in two different states and planned an entire funeral service around the uhaul reservation. She made comments such as, "Not my fault. It's uhaul.com." and "Well, moving is like this." I had to explain I was not moving, but relocating property from my deceased uncle to his son in Idaho. None of the team had name tags when we arrived, so I am not sure of the guys' names when we arrived. Also, the lock sold did not fit the uhaul latch - why sell a lock in your facility if it does not fit your equipment? Finally, the unit we received was not cleaned, no fire extinguisher, and had damage to the paneling inside of it and the windshield. Very bad experience.

Daniel T. 
Évaluation :
3

N.D.

Gunnar K. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Anthony B. 
Évaluation :
5

The location was great, but this was THE WORST EXPERIENCE moving I've EVER had!!! U-Haul deserves negative stars and I'm LIVID.

DAWN T. 
Évaluation :
5

My both interactions that I had with the two employees from the pick up and return was amazing. They were very friendly, nice and professional. Thank You to both of them. 

Claudia M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tiffinie G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ana E. 
Évaluation :
3

when I reserved a truck they put it for a local rental and I was moving to Las Vegas, which meant that they did not have the truck I wanted, I had to move to a smaller truck, which made packing a little harder.

Brad M. 
Évaluation :
5

Jerard went above and beyond to help me and my daughter. I am going through a divorce and my husband kicked my daughter and I out and we have been homeless for two months. I can honestly say he explained how everything worked and how to hook things up and unhook them since I had no clue. Jerard is the best guy you have working for you guys. I have recommended family and friends to go to your uhaul location because I had such a great experience.

Brenda S. 
Évaluation :
5

Techs at this location was wonderful. Took the time to help us get the chain unstuck and unwrapped from our car that was installed incorrectly when the Great Falls Tech helped secure our vehicle to the auto transport. They couldn't believe someone would wrap the chain around the rod. Could have caused major damage to our car. Second person at was great with helping us return our auto transport early and the 3rd person on the 3rd day was great with returning our uhaul.

April H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Suzanne S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Julie M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Andrew B. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Dana R. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

david K. 
Évaluation :
5

The guy that checked me in was the best I have used Uhaul a lot and never had someone help that much. He helped me hook up my trailer and unhook it when I returned it

Anthony W. 
Évaluation :
3

Air.conditioner broken for.long trip. Ugh!

SCOTT B. 
Évaluation :
5

Jessica at this site was incredibly helpful and patient. I actually phoned her two times about follow up questions and both times she was very welcoming. I truly appreciated her help.

Rena B. 
Évaluation :
4

Customer service from the staff I interacted with was excellent. Most trailers have outdated electrical wiring. I had to buy an adapter. Adapters should come with all of the trailers.

Anthony R. 
Évaluation :
5

The staff /manager were very pleasant to work with always treated us with a smile and was very understanding to our needs I definitely recommend uhaul of better and will use them again

Maurice M. 
Évaluation :
1

The service was poor. The woman who checked us in was snarky and condescending. She refused to honor the extra miles we bought at the start, promised to send an email receipt yet didn't, and ended up charging us over $60 more than she said she would. The truck was clean, undamaged, and full of fuel. It was an awful experience! We will never go back to that location.

Richard C. 
Évaluation :
5

The manager in Butte, J.Y., is professional and very pleasant to deal with.

STEPHAN TIMOTHY K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

paul F. 
Évaluation :
5

Butte U-Haul is by far the best U-Haul I've rented from in the entire state. The manager is incredible, she is always in a good mood, high spirited, smiley and pleasant to be around.

Leroy O. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Andrew T. 
Évaluation :
4

S.O.

William F. 
Évaluation :
5

Haven’t moved in yet, that will take place as we de-clutter

William J.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kenneth G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Todd J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Richard H. 
Évaluation :
5

Excellent service à la clientèle

Hunter C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Walter S. 
Évaluation :
1

They are accusing me of stealing the equipment. It was returned on 6/28/22. My wife took them the keys and they charged extra for exceeding mileage by 12 miles or so. The vehicles required multiple hours of cleaning before I could use it. It was returned and I have photos of it there as well as a receipt showing where they charged us for the extra miles.

Daniel M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Chris M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Emil S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Robbie V. 
Évaluation :
5

It took only a couple minutes to return the vehicle. The gentleman was personable, kind and efficient. Excellent service.

Sue B. 
Évaluation :
3

The truck was not available at pick up. Fortunately another customer returned a truck early or I would not have gotten a rig. Very close to being a mess but worked out.

Travis C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ROBERT N. 
Évaluation :
1

The individual I was working with needs to lighten up a lot his customer service was dreadfully lacking

Anna M. 
Évaluation :
2

Well after having the wiring done three times on the trailer. Finally leaving Montana, then changing drop off location to a 2-hour round trip and I'll see if my $75 refund is actually refunded and then maybe I'll give you a different evaluation

Clay C. 
Évaluation :
1

Organize the lot in such a manner so that those arriving with trailers can easily maneuver the lot in order to drop off equipment. Adjust the organization as needed due to the construction occuring in your lot. Also, clean up the garbage.

Adam M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Suzanne S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael M. 
Évaluation :
5

All of the personnel I worked with at this location were very knowledgeable and helpful. I will certainly rent equipment rom this location in the future.

Roger G. 
Évaluation :
4

I reserved a 15' truck online on June 2nd to be picked up in Anaconda on jJune 17th for a 1 way move to Utah and it was not there nor was there one in Butte my reservation had not been completely processed. I settled for a 6x12 trailer and had to purchase an adapter, ball hitch and only received a $40 discount. I was very disappointed and angry! Uhaul as a company is very disappointing, the staff in Butte were very nice and I'm sure did the best they were allowed to do.

Sharati P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

William B.  |  Premières impressions 
Évaluation :
4

I was going to say this was the worst display of customer service I've ever had. But, then I recieved a fallow up call regarding the charges I originally received and was unformed of the refund I would be receiving. Thank you uhaul for understanding and taking care of your return customers. Thanks, Tyler Magill 406 Moving & More LLC 406-459-8534

Tyler M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KATHRYN LYNN H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

jackie d.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

steve D. 
Évaluation :
3

Organize the lobby/customer service better

Kyle S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

TIMOTHY Q. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

LIA H. 
Évaluation :
5

Jarod was amazing. Great customer service!

Linda H. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Debra V. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

KENNETH H. 
Évaluation :
4

As a repurposed location the interior needs a little work, which looks to be underway. Looking forward to when it's all put together!

Doug B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kyle M. 
Évaluation :
5

Friendly. Well organized. On time no wasted time. Good communication skills with customers.

Robert B. 
Évaluation :
5

Same comment

Dan C. 
Évaluation :
5

The women working the store were extremely helpful and knowledgeable . They are an asset to your organization !

Megan S. 
Évaluation :
5

Not a thing.

jc M. 
Non les évaluations ont été soumises pour cet établissement.

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