Customer Reviews for U-Haul Moving & Storage of Byron Center

1 125 évaluations

701 68th St SW   Byron Center, MI 49315

(616) 426-6193

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm

Services dans cet établissement :

Pour nous contacter

(616) 426-6193

701 68th St SW
Byron Center, MI 49315

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm
  • Retour client 24 heures
Établissement se consacrant à la récupération adaptative.

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher

Évaluation :
5

Great people and great service. Helped me out with getting a unit that fitted my needs and was understanding of my situation. Thank you for the great care and service.

Jose C.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Brooke d.  |  Premières impressions 
Évaluation :
4

Only issue was lack of workers, still moved quickly, manager is AMAZING love her

Jennifer G.  |  Premières impressions 
Évaluation :
5

The general manager was really nice and helpful for us

Andrew S.  |  Premières impressions 
Évaluation :
4

Quality experience.

Gary O. 
Évaluation :
4

Better communication between pick up and drop off staff. Got a call asking where the truck was a day after drop off.

George S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

James B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jean C. 
Évaluation :
1

Did not show up on day scheduled, and the order was messed up.

FRANKIE L. 
Évaluation :
5

Wait time picking up truck was a littlie long. Return time was a little long

Micheal L. 
Évaluation :
5

There are bathrooms, carts, indoor, pull in stations or docks.

Amanda S.  |  Expérience générale 
Évaluation :
5

I forgot an item in cab of the truck. Sonya located it and returned it to me. No improvement needed!

Steve H. 
Évaluation :
5

Location is in a convenient location. It's a large one that also includes inside and outside storage. Customer service person was friendly and got me assigned to my vehicle quickly. Return was a breeze, 24 hour drop off at this location as well.

Michelle B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Thomas P. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

eric W. 
Évaluation :
1

Staff need proper training. Only one of the three staff members knew how to process a UBox order. This caused a delay.

Daniel V. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Chasity D.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Joseph B. 
Évaluation :
1

I not only had a hard time with the website but I also had a hard time just trying to cancel an order now my card has been charged but I didn't use any of your services this is an outrage

Katherine A.  |  Online Move In 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ann H. 
Évaluation :
5

The only suggestion is: for the shipping company to contact and give the customer a window of time the item(s) will be delivered.

Diane V. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Dan S. 
Évaluation :
1

Respond to problems promptly and positively

CURTIS P. 
Évaluation :
5

Best part of this experience was the girl working the counter! She was alone but attentive, efficient, helpful, and did an awesome job. There were like 6 people waiting so she was stressed, but because she did such a great job, nobody was complaining!

Molly W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Richard H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Phat N. 
Évaluation :
5

The app did a weird thing and kept not actually letting me do the “return” process. It would ask for my location then just say “park it” and “a representative will contact you” I had to log into the web version of the app and then it somehow gave me the return workflow where I had to take pictures and pick payment option etc. Was kind of confusing. I was worried I did something wrong and would get charged for an extra day or something because it glitched out.

Steven C. 
Évaluation :
4

The sign is a bit misleading when you drop off equipment. I was under the impression you needed to wait by the equipment but you can just drop off your contract and keys without issue. This confused me a bit but was ultimately negligible and we were all set very quickly.

Kyle L. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Larry S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Pam V. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jamie G. 
Évaluation :
2

The customer service was not great. Our rental agreement needed to be updated and after multiple emails and a phone call talking to the manager, I never was informed if it was properly cha get. My understanding is that it was not. We do not plan to use this in the future as it cause unnecessary liability for us.

Andrea G. 
Évaluation :
5

Sonya and her team have amazing customer service. Great people to do business with. I highly recommend this location.

Bob P. 
Évaluation :
3

The picking up pf the equipment was uneventful. The mileage was wrong but easily addressed so no harm done. The truck seemed under powered for the amount of weight it was designed to move. I understand it can't be a diesel with air brakes but a V10 should have a little more grunt. The major problem was returning the equipment. The associate that was there seemed annoyed that I was there. It was a very cold interaction. I returned the truck a day early but was never questioned much less asked how things went. Unfortunately a poor experience.

Nicholas L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Clarassa P.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Phil H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Bruce B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Rutanya A. 
Évaluation :
5

Great location. !5 foot truck pulled a lot. needs alignment. I told folks at drop off.

Linda S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Carol K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Benjamin B. 
Évaluation :
5

Coordinate with end station better. Michigan experience was spot on. After my box left Michigan all bets were off.

Gail K. 
Évaluation :
4

Nice people to work with

ken M. 
Évaluation :
5

Staff were amazing, friendly and customer focused

Mo S. 
Évaluation :
5

Very professional and kept me notified of all pick-up and drop-off times.

Wanda C. 
Évaluation :
3

All arrived ok and was well packed. Getting clear info on the phone was a nightmare, every person had different answers. If you must speak with someone try to talk to the local Uhaul people they were super helpful and also accurate.

Melanie L. 
Évaluation :
4

Please do not assume that someone dropping a trailer can handle the weight of the trailer when taking it off the hitch. I had to go looking for someone to assist me. Other than that, I usually get very good service at this location.

Robert K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Katherine B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ann H. 
Évaluation :
5

Very happy with service

BOB W. 
Évaluation :
5

It was nice to have all women! Everything was great 

jerry S. 
Évaluation :
3

The online checkout was awesome. However, there was it took a long time to get the key from an employee. I was disappointed by that.

Neal B. 
Évaluation :
5

I had requested two furniture dolly's. the staff had to search for one, and said they didn't have two, but I wouldn't be charged. I did everything online, so I believe I was still charged for two dolly's.

Robb C. 
Évaluation :
3

Couldn't check in using the app. Showed up early to pick up the truck, and had to wait for store to open. Experienced excellent customer service inside, but the process took much longer than I planned on. Returned the truck with more gas that I left with, but was charged for 2 gallons none the less. If I ever rent from UHaul again, I'll make sure to take a picture of the gas gage.

Mark H. 
Évaluation :
5

Although the daily rate for trucks is for 24 hours, there is a high risk of additional fees being charged if the initial length of time is less than 24-hours and the renting party would like to adjust the return time. For as much information that is clearly visible about scheduling for less than 24 hours, there should be corresponding visible information indicating there are fees for changing the return time. There are two inputs for a rental....start time and length of time. If the rental time is started late, there is a risk that the original return time may override the length of time requested...which could offend and bother people if they are unaware of this priority.

Gwen B. 
Évaluation :
3

Reduce the wait times. Train all your employees to at least greet a customer and let them know someone else will help them. Standing by the counter while a guy sits there on the computer and never even looking up to acknowledge you is poor business. There is a young woman there who is really a great employee. She was working on everything and as soon as she could she came over to help. Meanwhile, other employees were filtering in and out never saying hello and hating their lives. But it must be a company thing cause every UHaul place seems to specialize in understaffing their locations and hiring less than friendly people.

Terry B. 
Évaluation :
5

We always use this location to rent trucks from. Sonya is amazing and while she has limited staff, she still manages to get everyone the same level of service and doesn't leave people guessing or without a product.

Heather H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ronald K. 
Évaluation :
4

The climate control storage area is wonderful but the lack of carts made unloading a struggle.

Paul A. 
Évaluation :
1

Made a reservation and still waited an hour at the store. Very poor customer service.

Benjamin R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

dawn B. 
Évaluation :
2

Short staffed. Long waits. Broke my van while I had a hitch installed. Couldn't wait at the store for the hitch to be installed so I had to rent a vehicle from them and leave. Rented a truck and then they couldn't find the truck and switched me out for a van. Overall a disappointing experience. Uhaul seems to be going downhill.

Paul C. 
Évaluation :
2

Understaffed, which made for long wait times. Manager was trying her best to wear a bunch of hats and get everyone taken care of and train a new employee at the same time. The fact that their Internet was down only made things slower and more frustrating for her. My main issue is that they broke the exhaust hanger on my vehicle while installing a hitch and we're just like, “oops -we rigged it up but you'll probably have to take it to a shop to get that fixed.” Not acceptable in any industry.

Paul C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Victoria H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Wayne D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Edward S. 
Évaluation :
1

tell customers return app must be completed in the truck and fix location geo app, answer the store phone when open by using cell phones, had rented broken appliance belt with no buckle. Add more staff to help lines. Waiting 30 mins is too long. Dont ask renters to approve tiny pics to verify damage! Very shady!

Joan K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Clara J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Patricia K. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Karri H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Regina B. 
Évaluation :
5

More staffing on a Saturday.

Paula S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michelle O. 
Évaluation :
3

This was the first time renting a moving truck so don't have a comparison. We had a good experience with U-Haul.

Linda S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tim E. 
Évaluation :
5

When returning the trailer I could not upload the images. Had to call customer service, the stated wait time was 15 minutes and we had to leave. When CS called back they handled it well.

Chris M. 
Évaluation :
5

Nice trucks. Just wish it had crouse control.

chris L. 
Évaluation :
1

The lady said that when we return the uhaul that we wouldn't be charged as much as we did but by time we returned it which we didn't even have the uhaul for a full 24 hours they charged us more. There for something that would have cost us $20-$30 costed us almost $70!! Not to happy with the experience we had!

Lena P. 
Évaluation :
5

Nothing everything was great

Duane G. 
Évaluation :
5

Dropped trailer off after hours so had no interaction with staff. Rental was completed the next morning promptly.

tim B. 
Évaluation :
3

Not enough employees. Long wait for just a question. Old trailer, decals all cracked. Handle on tongue missing.

randy W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Wendell M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Russell T. 
Évaluation :
5

Location under staffed

John F. 
Évaluation :
4

Trailer I picked up had a bald tire, it was recommended to just snap a photo of it and post it in the uhaul app.

David H. 
Évaluation :
5

The furniture pads should be made from a different type of material, because the pads uhaul offers sticks to furniture that is made of fabric. Other than that every thing went very well.

Jessie B. 
Évaluation :
2

Before asking, while I was at the counter, they sent me a text message to upload my driver's license, instead of just taking my license and scanning it themselves. My phone does not have internet or a camera. When I said this, the employee seemed very inconvenienced having to scan my license herself. I rejected the insurance multiple times. However, it seemed the credit card kiosk where I was rejecting it (in addition to rejecting it online when I made the reservation) was glitching during the time. Not sure what happened, but I ultimately found out I was charged $60 for trailer insurance I absolutely did not want and absolutely rejected multiple times, and do not recall signing for.

Samuel L. 
Évaluation :
5

Love getting vehicles here for work. Very convenient. Staff is always great.

Dennis T. 
Évaluation :
3

The van was dirty and smelled like Marijuana so badly I got a headache. The gas tank was also empty.

Joshua T. 
Évaluation :
5

Overall the truck was clean and in great shape we rented a 26 ft and it was plenty big for what we needed. It handled nicely. I wish there would have been some quilts to cushion and cover stuff but we managed. The pricing was reasonable I would definitely recommend Uhaul!

debbie V. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

rick K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

pam W. 
Évaluation :
3

Pick up location was switched from walker michigan to Byron center Michigan 45 minutes after pickup time. I had to drive 30 minutes in the opposite direction of my storage unit to get the truck, then back to my storage unit I'm walker. The miliage was comped, but I had to pay for gas!

Nicolas T. 
Évaluation :
3

The gas gauges in the vehicles are not properly represented by your graphics. It's hard to see how much you really need to replenish. Staff was efficient but brusque. Also, I was contacted as to why I had not picked up the truck. I got the key around 9:30 and told the manager I would be back later with my crew. I don't know why they felt they had to call me. I paid for the truck, why did it matter if I used it at all?

Susan B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Aaron V. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Rolando H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Anthony M. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

CHAD B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Joel C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ANTHONY JOSEPH Z. 
Évaluation :
2

Unprofessional and lazy staff

Michael T. 
Évaluation :
4

Staff (only one person) was excellent. She was a one person operation and worked very hard to serve customers. However one person can only do so much. Should be at least two possibly three people to adequately cover the operation. Long waits!!

Michael C. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Robert D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Wayne D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Linda H. 
Évaluation :
5

The girls were both awesome!!!

Dave F. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

rebecca B. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

James R.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Joel G.  |  Expérience générale 
Évaluation :
5

I appreciate all the help and support from both locations of uhaul in Mauldin, SC and Byron Center, MI looking forward with my final move on March 29. 2022 saving by using u-box containers.

Jessie B.  |  Premières impressions 
Évaluation :
4

Need a few more out door storage units. Very good place to be to store your belongings.

Daniel P.  |  Premières impressions 
Évaluation :
2

Le client n'a pas laissé de commentaire.

Matthew P.  |  Online Move In 
Évaluation :
5

I love U-Haul and the people as well

melvena c.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Krystal H.  |  Premières impressions 
Évaluation :
5

Sonya Will went above and beyond to help me . They were Extremely understaffed .the employee I had first made a mistake and rented me a smaller unit I needed a bigger one. I did not have time to wait to change so I called while I was taking a trip and left a message.Sonya called me telling me all was set and made the change to the correct unit and all I had to do was drop in and get my new card and map that was there waiting for me . I was extremely impressed with the customer service I received from her. Thank you . she had no staff and had 6 customers in there to handle by herself at that time.. when I came back in 2 hours later , Rick was also very helpful and made sure all was as it should be before I left .

RICHARD W.  |  Premières impressions 
Évaluation :
5

Christina was very polite helpful and informative she answered all my questions before I even had to ask I highly recommend this place for all of your moving and storage needs!!!!

Katie G.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mary H.  |  Expérience générale 
Évaluation :
5

Keith did a wonderful job!!! I would recommend this store to anyone

Mark A.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Linette G.  |  Premières impressions 
Évaluation :
5

Excellent staff; excellent service!

jerry h.  |  Premières impressions 
Évaluation :
2

Manager Sonya Ellis and staff are awesome! Beautiful facility as well, very well-kept. Unfortunately, U-Haul has the worst software and computer system I have seen for modern Company that ha been a business as long as you have. Every time I've been in there the computers crash, and it's difficult for the employees to navigate you're stupid software. Does clicking on things more often make it a better system? Not very user-friendly, or customer friendly. I hope you didn't actually pay somebody to create this software. Employees were awesome though!

MARK F.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

ROGER DEE P.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Terran S.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Shante B.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ALBERT F.  |  Premières impressions 
Évaluation :
5

Everything was great with the storage unit rental. It was well secure, well lit, no mess anywhere, very clean bathrooms, very clean load and unloading docks. The price was a little high for that storage unit though other than that we appreciate you all protecting and storing our belongings.

Marco P.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

james F.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Valerie T.  |  Expérience générale 
Évaluation :
4

First time renting storage but very nice place

Tom R.  |  Premières impressions 
Évaluation :
5

It was a pleasure

Susan H.  |  Expérience générale 
Évaluation :
5

Sonya Will was absolutely amazing! She went above and beyond to make sure everything went smoothly. Which was definitely a challenge considering the circumstances. Much appreciated. Thank you very much!

Sara B.  |  Premières impressions 
Évaluation :
4

Did most of my contact with Will Who is in training. He worked very hard to answer my questions. Nice facility by the way

MARK F.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

KARALEE JOANN S.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kalvin M.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

jim k.  |  Premières impressions 
Évaluation :
4

no problems so far ...

paul n.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Robert E.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kevin B.  |  Expérience générale 
Évaluation :
5

The General Manager and her co-worker were FANTASTIC! They were exceptional! Friendly and very

meredith k.  |  Premières impressions 
Évaluation :
5

great

DONALD H.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Charles S.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

James A.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Jennifer M.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Al L.  |  Premières impressions 
Évaluation :
5

No 24hr access was why I stopped.

Kevin K.  |  Expérience générale 
Évaluation :
5

Staff was personable and very helpful!

Kevin B.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

travyeon j.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Harriet B.  |  Premières impressions 
Évaluation :
5

Rick, Brandi, and Sonya were exceptionally kind and helpful during a traumatic time in my life. I appreciate their patience with my many questions. Merci.

AMY P.  |  Premières impressions 
Évaluation :
1

I believe the manager was Amy Swill. Everytime I have been there she visibly and vocally is in a horrible mood and treats her co-workers like crap in front of customers. She seems to pick in Rick Poll who is always very friendly and helpful. I cannot believe she is allowed to be in charge of anyone or anything. Please address her consistently awful behavior. It makes try to rent anything an uncomfortable experience.

Patrick A.  |  Expérience générale 
Évaluation :
5

Sonya was a rockstar! She was there primarily by herself and really was taking care of everything. She still gave us the attention we needed, walked us through everything and answered our questions professionally and with a sense of humor, despite how busy it was. Our stored items are in good hands!

Martha M.  |  Premières impressions 
Évaluation :
1

Lock broke and it took a week to fix it.

Michael G.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Lisa C.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Stephen M.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael M.  |  Expérience générale 
Évaluation :
5

Thank you for your great customer service.

Dorcas J.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jeremy D.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Susan H.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

lou k.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

STEVEN H.  |  Expérience générale 
Évaluation :
5

The staff were great !! No problems great experience. Will recommend this facility.

Roxann G.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

darcie g.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Timothy A.  |  Premières impressions 
Évaluation :
4

I was happy with the ability to pack and unpack the truck in the garage

JULIE H.  |  Expérience générale 
Évaluation :
5

I was very pleased with the whole experience that I had other than the key drop box. The vehicle I was returning had a key phob connected to the key and it wouldn't fit into the drop box. I tried prying on the box to be able to properly drop my rental off and the door fell open and that made me very nervous for extra charges. Other than that, it was as close to perfect as you could get!

EDWARD S.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Roscoe D.  |  Premières impressions 
Évaluation :
4

Wish I could access my climate control storage 24/7

Peggy G.  |  Premières impressions 
Évaluation :
5

Great staff!!!

Larita L.  |  Premières impressions 
Évaluation :
5

They seemed at times to be short staffed in the retail space which caused slow service.

MARY K.  |  Expérience générale 
Évaluation :
4

Would have been nice to have been refunded for the time I wasn't using the space.

Gigi C.  |  Expérience générale 
Évaluation :
5

Iam very pleased with the out come.

THERESA LOUISE M.  |  Premières impressions 
Évaluation :
5

I appreciate the service at this location.

Joseph A.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MELISSA J.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RONALD W.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kelly M.  |  Expérience générale 
Évaluation :
5

Ms Will was very knowledgeable and helpful. Wonderful facility.

Kathryn L.  |  Online Move In 
Évaluation :
4

I had all my questions answered and appreciated the help. I never rented a storage unit before.

Joan B.  |  Premières impressions 
Évaluation :
5

Nice place!

Lisa R.  |  Expérience générale 
Évaluation :
4

24 hour access would be better like most places.

Jordan D.  |  Premières impressions 
Évaluation :
4

She said there would be plenty of carts and there was only 1 that would accommodate our boxes. The other was for skinny items like mattresses. We needed another wider one.

Nancy K.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Francisco R.  |  Online Move In 
Évaluation :
5

Le client n'a pas laissé de commentaire.

wendy m.  |  Premières impressions 
Évaluation :
4

LaNae rocked the transaction with professionalism! She's the Greatest!

Rebecca V.  |  Premières impressions 
Évaluation :
4

It would have been easier if I had read all the instructions. Lol

Larry P.  |  Online Move In 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Roger F.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Justin H.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kelly M.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Esther V.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JAN B.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Roger F.  |  Premières impressions 
Évaluation :
1

To begin we were guaranteed a 20ft truck (the only size that would work for moving to a new state) at a specific location nearby. The day before pick-up we were contacted and told that truck size doesn't exist at the guaranteed location and we could drive to a further location for a 15 ft truck (way too small!) They should've delivered the truck to our location instead of making us drive 3 hours round trip, taking 3 hours out of a workday and losing us that part of a days paycheck and wasting our time and stress. Once we got the truck unloaded and headed to the storage unit we'd pre-registered and that was included free with our one way truck rental, the trouble and headaches kept coming. We were originally given a 10x5 at another facility, but when we got to the unit, it's actual measurements were 5x5, even the worker said that happens, that U-Haul's dimension of storage spaces don't always match the dimensions they advertise them as, he measured it for us for confirmation. We had to call customer service (plus 15 minutes of in hold time) to locate another facility with the size we needed because the store was unable to look it up or call them. We had no way of double-checking with the new facility whether they actually had the unit available in that size, and the worker at the one we were at wasn't able to for us (ridiculous they can't call another store locally to check!). We had to blindly drive to the new facility. Upon arrival, check-in was smoothish. The young man wasn't thorough and missed some things we had to correct for him. Then he sent us to our unit and forgot to come unlock our unit for us so we had to go remind them we were there 30 minutes later to which the guy said he'd forgotten we were there. He didn't warn us of the sticky trap on the floor of the unit or point it out at all so I accidentally stepped on it moving something into the unit and ruined the bottoms of good running shoes. All of this made us late for our rented truck drop off time, and lower on fuel for drop off than we were supposed to be, we wouldn't have been if this hadn't all been wrong. Not only was this a drain on finite fossil fuel resources, it was a waste if our time, adding an additional hour of driving around for U-Haul's mistake. This all also made us so late that we missed a ticketed event and were unable to get a refund. Very dissatisfied with the company and the customer service as a whole for wasting at least 5 hours of our time, energy, and emotions.

Heather P.  |  Premières impressions 
Évaluation :
5

The manager and staff are very courteous and professional. They were attentive, answered all my questions, and helped me solve problems quickly. I will highly recommend U-Haul moving and storage of Byron Center to all my family and friends. I will definitely use them for all my future moving and storage needs,

Phillip D.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Melissa R.  |  Premières impressions 
Évaluation :
5

Excellent customer service! Always clean, well lit and easy access.

Sara D.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Michael M.  |  Premières impressions 
Évaluation :
3

I didn’t appreciate picking up the truck on Empty. Especially, when my reservation was to drive to another State

Brandi R.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

monique h.  |  Premières impressions 
Évaluation :
2

Found missing items when moving out. 3 legs to my desk and two legs to my chair were missing..

Gloria B.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

thomas w.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ernesto S.  |  Premières impressions 
Évaluation :
5

So happy that we chose this place! Very satisfied!

Rebecca R.  |  Premières impressions 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Chaela S.  |  Premières impressions 
Évaluation :
2

Other than being very busy and under staffed the store was great. However my on-line reservation for the storage unit was worthless! Even though on-line confirmed my storage unit, when I showed up there was no unit available to rent. I tried calling another store but must have been directed to your main call center. The person who helped me reserve over the phone got me the correct size confirmed available but when I showed up to the store I was informed the only two units were on the second and fourth floor and there is no elevator. I finally went to a third location before I was able to get the unit.

Karen S.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CHARLES H.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Gloria B.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Shateda W.  |  Premières impressions 
Évaluation :
5

Safe and secure! Loved that we could drive the truck in and feel secure. Within walking distance to my home. So very glad that I decided on this facility. God bless you!

Victoria S.  |  Online Move In 
Évaluation :
1

Le client n'a pas laissé de commentaire.

JONATHAN L.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jamie D.  |  Premières impressions 
Évaluation :
3

Sonya and Vincent did a great job of helping me despite the system being down. This made it really difficult to get moved in to storage and rent a truck. Nothing was really explained how anything worked there and had to make several return trips to the front desk (and wait several minutes because of the line) to just ask "How do I even get in to the bay?" or "What truck should I take?" I know part of this was because the system was down and everything was crazy, but it was a huge time waster. A simple video on the app would have worked way better.

Michael L.  |  Premières impressions 
Évaluation :
5

Everything was very clean and easy to access. The only issue was one of the bay doors was broke so if someone in a regular vehicle had to wait to get a uhaul tuck in the bay and the number of carts availability. One guy had two carts which was all the carts on that end.

Decha R.  |  Online Move In 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Gigi C.  |  Premières impressions 
Évaluation :
3

Purchased unit on line . went to the location walked into the store to get paperwork and keys. I stood there with not a soul in sight for 10 minutes, then walked out. drove around looking for employees...started a chat online to figure out how to get the keys to my unit, walked back in and there were 2 ladies at the counter, I had good reason to believe that someone informed them about my comlaint..ill leave it at that. All in All good experience,

Kevin C.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Timothy S.  |  Premières impressions 
Évaluation :
1

The management has control issues and makes up policies as they go along tbat suits them. I would NEVER in a million years ever use this facility again or recommend it to anyone. It may be a better place if they got rid of the management team and start with a fresh staff.

Teresa D.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Jeff A.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael L.  |  Premières impressions 
Évaluation :
4

The staff is very accommodating and courteous. My only negative is when the security guard told me at had to be off the property by 7:00pm, even though the staff informed me I had access to the unit until 10:00pm.

Chan D.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Lanae B.  |  Online Move In 
Évaluation :
5

Very respectful, kind and understanding owner and staff.

Claudette H.  |  Premières impressions 
Évaluation :
5

Sonya is always ready to help.

Michelle O.  |  Expérience générale 
Évaluation :
5

Affordable and convenient place for us to store a lot of our belongings after we sold our house and before we could move into our condo.

Joseph F.  |  Expérience générale 
Évaluation :
2

The staff didn't seem to know what they were doing, it took a very long time to check in and get our trailer hooked up, the storage unit was too small and then when given a different storage unit we were born given the right card. Lot of time wasted and very irritated about the whole experience.

Chelsea D.  |  Premières impressions