Évaluations des clients U-Haul Moving & Storage of Canyon Country

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Témoignages des clients récents de U-Haul Moving & Storage of Canyon Country

Cote générale :

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Julian M.
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Le client n'a pas laissé de commentaire.

Lori D.
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Le client n'a pas laissé de commentaire.

Jerry W.
Évaluation :

The truck you gave me stalled out 4 times on me and I had to keep it in neutral while at a stop light to keep it from stalling on me . Although the customer service was great the vehicle was not. This will not stop me from coming back to rent again. Hope you can fix this problem. Thank you

Wayne Z.
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Le client n'a pas laissé de commentaire.

Jack L.
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Le client n'a pas laissé de commentaire.

Jennifer C.
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Le client n'a pas laissé de commentaire.

MICHAEL P.
Évaluation :

Check out was bad, your system was down

RICHARD A.
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The girl at the desk seemed miserable.

JOHN K.
Évaluation :

The share app technology did not work after multiple attempts. Myself and another customer had to wait for close to 20 minutes. Once the manager realized that the barcode had an issue, I had to wait in line before he had to cancel my reservation and start a new one. I waited for over half an hour total. As I was billed for time, I am not sure I was billed the correct amount. The whole idea of this technology is to reserve in advance, walk up scan a barcode, give keys to your vehicle finish the process and drive away. None of this worked.

Michael C.
Évaluation :

Staff member David J was excellent as usual Very efficient

Colette W.
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Great management and staff that are very customer focused and willing to go the extra mile to help customers. Really enjoyed this U-Haul location.

Jeffrey S.
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More locations open on sundays. Had to drive 39 miles to pick up my rental and was billed the additional miles to begin my move.

Jim W.
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Le client n'a pas laissé de commentaire.

LEONARDO M.
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Andrew was the best. Thanks

LYNDELL A. | Expérience générale |
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Le client n'a pas laissé de commentaire.

BOB R.
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Le client n'a pas laissé de commentaire.

Joel T.
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I had issues returning my Van. I was told i had the wrong location and was almost charged extra fees even though i arrived at the location stated on my service contract. I had to wait in line to reslove the issue. Also i was charged a late fee for having the truck an additional day even though i brought it back on the correct day just later than the time that was on my contract. I understand the reason for late fees just seems like a poor way to treat customers

KAREN L.
Évaluation :

Perhaps the California location could be different, and maybe more caring and professional than the NY location. The person who cleared the return was very understanding of what I had endured during my trip from NY

Luis S.
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I've rented from this location many times. The staff there is helpful and friendly. When returning the vehicle after hours and through the app. The process needs to be simple and quicker. Sometimes the app cannot read the drop off location and takes way too long to process. It's also a bit frustrating that the app does not save your general info when logging in to reserve truck. If you want customers to use it more often make it super easy and quick.

michael P.
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Le client n'a pas laissé de commentaire.

MARCIA A.
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I do wish that there was a bit more of emphasis on the fact that most vehicle insurance policies do not cover "commercial vehicles." I discovered this after I declined coverage with U-Haul (it is very expensive IMHO) and had to go back, pay for an extra day and have contract cancelled and rewritten.

INDYRA C.
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Le client n'a pas laissé de commentaire.

RALPH D.
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Le client n'a pas laissé de commentaire.

ERNEST G.
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Rent tow hitches instead of selling them

Steve P.
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Le client n'a pas laissé de commentaire.

RICKI R.
Évaluation :

Our truck stalled 8 times. When we brought it back, the guy said that there was 1 truck which had problems & needed to be repaired. I don't think the office knew abt this. Why would they rent it out? Lack of communication btwn Office & maintenance. I think I was overcharged also. I had a $10 discount to start with b/c The 10 footer I had ordered wasn't back yet so the nice man said well I'll give you this other truck that you could take now and I will only charge you $19.95. That was very nice but I'm sure he didn't know that the truck was going to stall that many times just going a few miles away. All in all we drove about 14 miles round-trip which was to the storage place then my apartment then back to the U-Haul to turn the truck in. When I took the truck in the lady at the desk said “ You already got a $10 discount“ so I had to explain to her why because the gentleman that took me in the morning wasn't there maybe he was on lunch. But when I told her it stalled 8 times I didn't get much of a reaction from her and she wouldn't give me another discount because she kept saying I already got a discount. I thought she was rude. My son and myself felt unsafe in this truck and that's why we didn't even top off the gas because we were afraid it was going to stall again and it did while we were pulling into the U-Haul facility. At 14 miles we only used an inch of gas anyway, it was still on full. I wish that gentleman was there the one that was there when I checked in and not the woman that we encountered while checking out. The maintenance staff was nice and said they were going to look into the truck truck for repair and that it shouldn't be stalling so many times. I didn't need to be greeted with “ you already got a discount” and have to re-explain the whole incident. Well she said she didn't charge us for the gas. Well we didn't really use gas if it was the speedometer was still on full, so to me that's not much of a discount for a truck that stalled 8 times. I was very disappointed, but it got the job done. But next time, there's a problem with the truck the maintenance The office staff need to communicate with each other.

ROBIN S.
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Le client n'a pas laissé de commentaire.

Jennifer B.
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We don't use Uhaul a lot. However, when we do, there has always been some kind of mix up. It's always been taken care of but for once, I'd like to go in and get what I reserved without any issues. Also, the manager, Traci, could be a little more personable. She just sits back, popping her gum like “well, sorry”. The other employees are way more helpful and personable that she is.

Jonathan E.
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Le client n'a pas laissé de commentaire.

RAMON D.
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Le client n'a pas laissé de commentaire.

Michael Y.
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Everything moved smoothly and quickly.

Luis E.
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Over filled truck by accident. No refund or credit for extra gas.

Gabriel P.
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Le client n'a pas laissé de commentaire.

MICHAEL C.
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Le client n'a pas laissé de commentaire.

Ron G.
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Le client n'a pas laissé de commentaire.

JEAN T.
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Le client n'a pas laissé de commentaire.

Scott J.
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Staff was great but there were only two of them and it was not enough for a busy day.

DONALD E.
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Le client n'a pas laissé de commentaire.

Lauren P.
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Le client n'a pas laissé de commentaire.

Theodore K.
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Had a truck ready for me extremely quickly. Interior was thoroughly cleaned. Truck was in good shape and the AC work great even though it was 105° outside. Staff was friendly. Drop off procedure was extremely easy. Amazing job.

EDWARD B.
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Le client n'a pas laissé de commentaire.

Walter R.
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The new Covid-19 Check-in & Check-out process is terrific and a true time saver.

david K.
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PICTURES ON OUR PHONES OF OUR DRIVERS LICENSES??? That's insane and a VERY insecure way to deal with documentation!

Roger D.
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Le client n'a pas laissé de commentaire.

Spencer M.
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I was told the store opened at 9am. I had a long day of moving so I scheduled a truck to be ready before hours and I pick it up with my cell phone and instructions. Well I get there at 8am the store front is open and someone is getting into my truck. I try to tell the employee and he says oh well we'll get you another. Mind you there is a big line in the store and I'm on a tight timeline. The owner then comes to us we tell him what happened and that we were upset about it. He says “ I wouldn't come to you and blindside you with my personal problems” PERSONAL PROBLEMS!?! I said this is your business and we are customers paying hundreds of dollars. It was ridiculous. Never going to Canyon country U-haul again and if you are reading this, don't go there!

William W.
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Le client n'a pas laissé de commentaire.

Hayley S.
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The guy was a little passive aggressive but I get it. There was around 6 people in line and other employees just kept walking by and not helping anyone

Christopher O.
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Le client n'a pas laissé de commentaire.

JAMES H.
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Very accommodating.

Terry M.
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Le client n'a pas laissé de commentaire.

Xinia G.
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Le client n'a pas laissé de commentaire.

James H.
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Le client n'a pas laissé de commentaire.

Dal Dante P.
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Le client n'a pas laissé de commentaire.

Logan A.
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Matt from Smithfield, RI delivered the boxes and he was incredibly helpful. He was so kind, answered all my questions, and made sure we got everything we wanted. I am very pleased with the service overall. If I move again, I'll be choosing UHaul!

Nathan B.
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Using the phone app is as slow as standing in line. Taking photos in it slow

JONAH J.
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Cashier lady was incredibly ride. Get like I was talking to a sassy robot.

Henry L.
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I think the mobile experience could be made easier/more efficient. It's not terrible, but I found myself a little confused on what to do before I got there. I think it would really make things go more smoothly if the photo/ID verification could happen before arriving.

norman F.
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Very good customer service and knowledgeable staff.

ALEJANDRO R.
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Good job

Kunsung K.
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Le client n'a pas laissé de commentaire.

Isaac M.
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Full inspection of safety restraints, no passenger seat belts when checked out

SANDRA P.
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You guys are great! Just keep doing what your doing .

Kelly H.
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Le client n'a pas laissé de commentaire.

Jay R.
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Truck was dirty and had less than 1/8 of tank of gas. Truck broke down .

Ryan K.
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Le client n'a pas laissé de commentaire.

Shane E.
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Don't switch locations last minute and make people spend extra money and time when they don't have it to waste.

Guiselle G.
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Everything was good, no comment.

carol C.
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Le client n'a pas laissé de commentaire.

Guen S.
Évaluation :

I called a main number for U-haul, so didn't realize I was dealing with a specific location (Canyon Country), so can't rate them. The drivers who delivered and picked up our boxes were very competent, punctual and professional. Getting ahold of someone on the phone was always easy and helpful. We were overall very pleased with the entire operation.

Ashley N.
Évaluation :

The worst experience with U-Haul

ryan G.
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Le client n'a pas laissé de commentaire.

ARMEN A.
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Le client n'a pas laissé de commentaire.

Michael O.
Évaluation :

I like the pre-check in process to expedite the time in and out.

Rebecca L.
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Le client n'a pas laissé de commentaire.

Brianna W.
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Le client n'a pas laissé de commentaire.

Brittani H.
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I did not like that I could not pick where I wanted to return the truck and that I had to return it back to the canyon county location. This cost me more money and time. Other than that, it was a great experience

John S.
Évaluation :

The pick up location put the gas tank at a needle width over half a tank. I returned it at the same mark. The whole operation went smoothly until then. The check-in employee said that the tank was not full enough and charged me $20.00 for gas. It is a real shame that a good experience had a down fall, and that you traded customer loyalty for $20.00, but you did. I have a picture of the gas gauge if you need it,

Elizabeth H.
Évaluation :

This experience was flawless from start to finish! Both sets of drivers who delivered and picked up my container were so friendly and helpful, one of them even drove back with my container after I forgot something I needed to pack. The unit was the perfect size for my single studio and the online booking process was super fast and easy. And I got calls to confirm everything. Plus the price is the absolute best out there, believe me, I checked! I'm so glad U-Haul offers these smaller sized containers because I don't think any other company does. Really really happy with my service. Would definitely recommend.

Robert A.
Évaluation :

The main problem is that we did not find out the truck did not include a loading ramp until be got home. I then called the location and waited in the automatic "hold" phone system for nearly 25 minutes before closing time trying to get help on that issue, with no one ever picking up the phone to talk with me. That was terrible, terrible service! ALSO, the fuel tank was near empty - which required us to spend almost $80.00 to fill it up before we could use - then it only took a half tank to reach our destination and return it to the drop off location, THUS we gave U-haul a half tank of free gas!!!

Gladys A.
Évaluation :

The young woman who assisted me was personable friendly and very helpful.

MIKE R.
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Le client n'a pas laissé de commentaire.

JAMES S.
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Le client n'a pas laissé de commentaire.

DIANE L.
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I had to drive to Sylmar to pick up my truck 4 hours after I wanted to. not happy with that at all. this delayed my move

Diane L.
Évaluation :

You can have a talk with Traci. she needs help in the way she communicates with customers. She is lacking in that department. she needs to smile and act like she's happy to help even when she may not be.

John B.
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Le client n'a pas laissé de commentaire.

Lydia G.
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Le client n'a pas laissé de commentaire.

Timothy H.
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Le client n'a pas laissé de commentaire.

ARMANDO G.
Évaluation :

Really good service.

William B.
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Le client n'a pas laissé de commentaire.

cynthia I.
Évaluation :

waiting on the phone for hours and never being able to contact the store

Rebecca L.
Évaluation :

I was incorrectly charged for two days instead of one and incorrectly charged a 20$ fee for return made without the mobile app the night before. Thing is- I did return it the day before through the mobile app but I received an error message saying they couldn't calculate my charges so that they would have to do the return manually the next day. I called in right away to make sure I was going to be charged extra. The representative said she could see the pictures I had uploaded and the fact I had done the phone return; she also said she could see the error message I had gotten. She told me the location would call me to confirm the mileage (which was the issue that occurred that didn't allow me to do the mobile return) and that she had made a note to as well to really highlight the fact I should not be charged extra. Yet; no phone call from the location and I was charged $60+ for something that should have costed me $25 tops. I called customer service again and was told they couldn't just reimburse me; a case needs to be open and investigated by the location. Thanks customer service. Terrible all around.

Jaime M.
Évaluation :

Le client n'a pas laissé de commentaire.

MICHAEL B.
Évaluation :

All was good. Will use them again!

RICHARD O.
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Le client n'a pas laissé de commentaire.

CHERYL L.
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Le client n'a pas laissé de commentaire.

Justine A.
Évaluation :

Had issues with online checking in due to photo uoads & verifying my identity. Had to go inside & check in.

Michael W.
Évaluation :

Equip was missing key strap for car wheel securing....not happy

Jesse A.
Évaluation :

All was handled well! Thank you

Melina L.
Évaluation :

Le client n'a pas laissé de commentaire.

RYAN C.
Évaluation :

Worker was on the phone making a food order and not being helpful to my son who picked up the trailer. Very frustrating experience. Had to call three times, wait on line and the reservation was still screwed up.

William V.
Évaluation :

Le client n'a pas laissé de commentaire.

TIM G. | Expérience générale |
Évaluation :

Exit gate control not ez to find -place a sign. Door codes don't alway work and must ring very busy inside staff to get in. Consider allowing a photo of empty unit instead of waiting on someone to check it out.My time is important too. Over all fine but could improve.

Timothy C. | Premières impressions |
Évaluation :

Although the staff was helpful, it did not make up for the fact the unit that I reserved the day prior was not available. Since I was in need a storage unit, I had no choice but to settle for a higher priced space all because this location did not honor my reservation. Therefore, I have to pay more for a mistake that wasn’t my own.

Thomas K. | Premières impressions |
Évaluation :

All of the employees were extremely helpful and professional. I had some very detailed questions about the security of the facility. The staff answered all of my concerns.

Kevin M. | Expérience générale |
Évaluation :

We vacated our space on 7-15, month was up on 7-22,informed you we were out. Got a call 10 days later saying rent was due, after we told them they looked at the note in our file to see we were out.. They said we were good. Then on 8-1 we get an e-mail saying we are late on our rent and have a $20 late fee, so now I have to send an e-mail, because I can't get through by phone to say again we were out on 7-15. Communication sucked, don't think I would recommend you for storage.

Bryan V. | Expérience générale |
Évaluation :

Very disappointed with my storage experience. Expected much more from U-Haul. Been a customer for years. Not anymore

TYSON SHAWN A. | Expérience générale |
Évaluation :

Traci, and Freddy are great. Super accommodating

Bryan V. | Premières impressions |
Évaluation :

Le client n'a pas laissé de commentaire.

Scott A. | Expérience générale |
Évaluation :

Federico and staff frequently went beyond to be helpful in every way possible even under challenging conditions.

Luis W. | Premières impressions |
Évaluation :

The staff was amazing! They were friendly and really took the time to answer all the question that I had.

JULIE T. | Expérience générale |
Évaluation :

Le client n'a pas laissé de commentaire.

Phillip P. | Premières impressions |
Évaluation :

Le client n'a pas laissé de commentaire.

Rose u. | Expérience générale |
Évaluation :

Le client n'a pas laissé de commentaire.

James S. | Expérience générale |
Évaluation :

Le client n'a pas laissé de commentaire.

PAMELA K. | Expérience générale |
Évaluation :

Nice storage facility but a little pricey.

Rose u. | Premières impressions |
Évaluation :

Everything went very smoothly

Deborah S. | Premières impressions |
Évaluation :

The manager Freddy & his staff are very professional, friendly & patient with customers. They all desire an A+ & I have used their location before that is why I went back!! Thank you, Deborah

Heidi M. | Expérience générale |
Évaluation :

My unit did have mold in it leaving me to throw away a lot of household items . However overall the location is convenient, and I had no problems other than the mold.

anton c. | Premières impressions |
Évaluation :

A water fountain out at the storage units would be great. The staff is friendly and helpful.

Carlos J. | Premières impressions |
Évaluation :

Great service

Adam D. | Expérience générale |
Évaluation :

Incredibly rude staff. Spend your money more wisely with a friendly company and not one that claims to be but who hires horse anuses to manage their facilities.

Jonathan G. | Premières impressions |
Évaluation :

Lupe and Christian were an excellent source of help snd have great attitudes! Your company is lucky to have them!

CAROLYN J. | Premières impressions |
Évaluation :

Your employee was very nice, friendly, and helpful.

Iona D. | Expérience générale |
Évaluation :

Traci is the only person here who was ever completely kind and helpful. Several times I tried to access my storage unit, I couldn't because the place was jammed with moving trucks. Won't be back.

Richard D. | Expérience générale |
Évaluation :

Not enough room between storage units. Not safe driving trucks in and out of that space. They did not hold the correct storage unit that I reserved, this was a huge inconvenience.

NICOLE H. | Expérience générale |
Évaluation :

I absolutely will miss the staff here. They were amazing and always the nicest when needing help!

Fedor N. | Expérience générale |
Évaluation :

Works well

Farhad b. | Premières impressions |
Évaluation :

Excellent service

JOSE C. | Premières impressions |
Évaluation :

The store manager Freddy was very helpful in satisfying my every need. He made sure my moving experience wa's as easy as possible. Thanks Fred....

Cynthia C. | Premières impressions |
Évaluation :

Very nice employees and staff made sure i had everything i needed.

TERRY K. | Expérience générale |
Évaluation :

Over charged no convienence of space or hours and always and issue with mngmnt

Brent H. | Premières impressions |
Évaluation :

Guys did great job getting me in and out!

Brent H. | Expérience générale |
Évaluation :

Great job communicating!

Matthew P. | Expérience générale |
Évaluation :

Great staff. The guys who quickly approached my car to ask if I needed help startled me. I saw the sign after saying not to hire them at the front desk. Great staff.

Monica C. | Premières impressions |
Évaluation :

So happy with my experience. Fast,efficient and great price! Thank you!

JAVIER C. | Expérience générale |
Évaluation :

Great service. Driver was punctual and friendly.

Anne K. | Expérience générale |
Évaluation :

I'm having difficulty rating, as there were significant screw-ups on U-Haul's end. At the same time, they did take steps to try and fix it once the problem became clear.

RICHARD L. | Expérience générale |
Évaluation :

All was great here. My wife had a problem with the latch. Employee came and opened it for her. Every time i called very one very helpfull. Great customer service

delores o. | Expérience générale |
Évaluation :

Was never at location. Person you sent to my home went above and beyond customer service excellence. Would recommend.

Terrance T. | Premières impressions |
Évaluation :

I arrived from moving from Oregon, and the staff was very friendly and helpful.. Made the end of my journey quick and simple..

Marcel C. | Expérience générale |
Évaluation :

Every year your storage price went up, why? I was able to rent the same space at a different storage company. I was very disappointed in that from such a well known company like U Haul.

Sandra D. | Expérience générale |
Évaluation :

I will never use uhaul again. Uhaul owes me $99+$75 and i have called 4 times to try to get it refunded and keep getting disconnected. &The older white male working at this location is extremely rude

Amrita G. | Expérience générale |
Évaluation :

I was unable to schedule a drop-off with these guys after 4 days of unanswered voicemails. I wound up using their Moving Help service that hires a third-party mover to deliver the U-Box.

arthur k. | Expérience générale |
Évaluation :

Communication was very difficult. It took 6 mo. for the pickup of the U-Box after requesting the removal of the box. Very frustrating. Everyone I talked to was most considerate but no pickup occurred.

kate m. | Expérience générale |
Évaluation :

Hours don’t match with what is online. Could use an update. :)

Nils G. | Expérience générale |
Évaluation :

Your staff were unresponsive to emails I sent to inquire about my account. The wait times in line to pay, buy supplies, rent and return a truck were usually just this side of ridiculous.

Robert S. | Expérience générale |
Évaluation :

Great service

Jen T. | Expérience générale |
Évaluation :

U-box arrived late by U-Haul & no confirmation after delay. I paid for U-Haul to deliver my u-box but they did not & I ended up paying twice for movers to deliver it. Everyone played dumb about it.

Larry Charles B. | Expérience générale |
Évaluation :

Thanks for your help!

Lynette S. | Expérience générale |
Évaluation :

Didn't access the facility, but can say the experience with my U-Box driver, Marissa, was exceptional. She kept me up-to-date with all the plans and provided top-notch service. Went above & beyond.

Donna B. | Expérience générale |
Évaluation :

I liked the storage because it was air conditioned and clean and no insects ! Everyone was helpful😁

Frank G. | Expérience générale |
Évaluation :

I don't even have items in storage with this location, yet they bill me and put liens on imaginary storage units. U-HAUL IS A FRACTURED BUSINESS. By far, the worst storage experience in 57 years.

LAURIE P. | Expérience générale |
Évaluation :

Everyone was helpful and friendly. No problems in the 4 years I used the facility.

Non reviews have been submitted for this location.

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