Customer Reviews for U-Haul Moving & Storage of Canyon Country

8 896 évaluations

27150 Sierra Hwy   Canyon Country, CA 91351
(14 N Hwy Off Ramp)

(661) 251-4444

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm
Heures d'ouverture spéciales
  • 12/24/2021: 7h00 am à 4h00 pm
  • 12/25/2021: Fermé

Services dans cet établissement :

Pour nous contacter

(661) 251-4444

27150 Sierra Hwy
Canyon Country, CA 91351
(14 N Hwy Off Ramp)

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm
Heures d'ouverture spéciales
  • 12/24/2021: 7h00 am à 4h00 pm
  • 12/25/2021: Fermé
  • Inspection gratuite du remorquage
  • Propane payable à la pompe
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

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Évaluation :
5

Le client n'a pas laissé de commentaire.

Scott C. 
Évaluation :
5

Awsome

RONALD D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

John W. 
Évaluation :
5

Great work

MICHAEL Y. 
Évaluation :
5

Awesome service, great friendly people

David L. 
Évaluation :
3

I had to wait 20min just to check out. There are not enough people in the morning apparently

RONNY Z. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

nicholas V. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Brian M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RICHARD R. 
Évaluation :
5

Get the Mexicans out of the parking lot.

ANDREW W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Angel G. 
Évaluation :
2

Le client n'a pas laissé de commentaire.

Gayle V.  |  Expérience générale 
Évaluation :
2

The day my boxes were scheduled for pick up, nobody arrived to pick them up. Nobody called us to tell us what was happening. They just left us sitting there. When our appointment window closed, I called U-Haul and was told there was a problem and my boxes could not be picked up that day. This was not acceptable as my apartment was empty and I had no place to stay. I was not in an area where I could leave the boxes unattended. Thankfully, they found a driver who agreed to work overtime and come and get my boxes. It was close to 7 PM. They should've called me the moment they knew there was a problem to keep me informed and to understand my circumstances.

Julia B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

BRUCE S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kendra A. 
Évaluation :
1

Hire people who can provide customer service at least at a decent level, that don't lie to customers and mistreat them. Also, people who value the company they work for so they don't send customers away lying there's no more trucks but there's multiple available to book online.

MISAK I. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RICHARD R. 
Évaluation :
5

Long wait times on phone when trying to contact uhaul otherwise great experience

ERNIE G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Drucilla R. 
Évaluation :
1

The door did not work on the trailer, please call me

JOSE E. 
Évaluation :
5

There was a very very nice employee when I returned the vehicle. He helped me and went out of his way to make sure I was okay, since I'm 9 months pregnant. I believe his name was Adam. I hope! Lol

KAYLA C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MARK P. 
Évaluation :
4

They were busy when we arrived total time to check the truck out was 45 minutes. The young lady helping us did a great job. The tire pressure light and another light about the engine were on. Same lady came outside to solve the issues. Next day she was helpful in solving a gas quantity situation (make sure to take the pictures when asked to do so by the app). She was very helpful, thank you!

SANDRA Z. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CHRIS M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ORLANDO R. 
Évaluation :
5

Both the lady inside who helped and the man outside who hooked up the trailer were very friendly and did a great job. I will definitely come back to this location in the future.

ROBERT B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JIRIES L. 
Évaluation :
4

I was late by 15min to deliver the truck (we got it for 5 hours) and I got a call from an agent and she was very rude, like "I need the truck now!" I told here I was driving and I couldn't just pop there, she insisted well, I need it now because there's another customer, and I was like yeah, i understand I'm on my way.

FILIBERTO R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ANABEL P. 
Évaluation :
5

Easy, friendly, professional.

STEVEN S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

STEVEN T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

STEVEN T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JORGE L. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Eduardo D. 
Évaluation :
3

It was fine

LYNETTE M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

HOLLY M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

BETHANY D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MIDDEL S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

IVAN S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

MARGARET U. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SAVANNAH M. 
Évaluation :
1

I was supposed to pick up my truck at eight I went to the site and I was told that it would be an hour late because somebody had the truck and did not return it plus the truck did not have a seatbelt and it was not safe

NADER S. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Erik K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

TIMOTHY H. 
Évaluation :
5

I needed and rented 3 types of trailers to move different items over a week. UHAUL has them all - motorcycle trailer, open trailer with a ramp and a closed-in cargo trailer. Prices are a great value, and equipment worked great. Check-in and check-out were easy and fast every time. Oh, they also had all the supplies I needed - boxes, tape, dolly, towing equipment, etc.

JOEL M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RODNEY S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Rodney S. 
Évaluation :
2

The staff gave incorrect information several times, resulting in me having to call above them to finally get a straight answer. One told me extending my contract would only be the cost of the truck (19,95) per additional day, and another told me he waived the fee for one of the extended days for me. Upon drop off of my rental, I was charged an additional 150 dollars, amounting to about 50 per day including the day that was “waived”. Our truck was dirty at pick up and had graffiti on both the in and outside. None of the damage was documented on mobile equipment confirmation so I had to submit several photos. None of the staff wear masks when checking in equipment, which is extremely concerning considering they would be the last ones to come in to contact with the trucks before the next person picks up. Moving forward, I will likely utilize other rental companies and find a new place for my storage.

SAMANTHA H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

STEPHEN E. 
Évaluation :
5

first time renting and hooking up a trailer. Staff was awesome explaining the entire process making sure I was confident and safe in hooking up and unhooking trailer to my car. Merci!

MICHAEL J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Wilson P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JOE N. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Gretchen S. 
Évaluation :
5

Good bang for your buck type of deal!

ISRAEL F. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Delmarie C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael H. 
Évaluation :
4

Yard attendants can improve their customer service skills and sense of urgency just a bit! Office staff went above and beyond to assist!

Gregory D. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

KIMBERLY B.  |  Expérience générale 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Nancy J. 
Évaluation :
4

Staff was very helpful and friendly.

Lon G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RONALD G. 
Évaluation :
5

Check in and check out was fast and efficient. I was waiting in line and the guy lead me to the front to get checked out faster.

JOE N. 
Évaluation :
5

Keep doing a great job!

MICHAEL H. 
Évaluation :
5

Everything was perfect from the start to the end of our transaction. It was very smooth, your staff was very friendly, helpful , knowledgeable and very professional and fast. We will definitely be using this location for all of our rental needs and will recommend to others.

Mark D. 
Évaluation :
4

I don't think that a moving truck should be sent out with less than 12 tank of gas. Mine had 1/4 tank.

Chris N. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JAMES J. 
Évaluation :
3

Took 30 minutes to get through the line and the van we reserved was not there. Was “upgraded” to a 10' truck with a cracked window sheld that I could not report on the app. It all worked out but there has got to be a better way.

BRIAN S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

OLUSOLA O. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SAGE Y. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

OPEYEMI O. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ROBERT D. 
Évaluation :
4

Mount the credit card machine to something other than an unstable empty box. It was difficult to use and showed damage from being dropped or knocked off the unstable platform.

DEBRA L. 
Évaluation :
4

customer service was not friendly of helpful at check-in. Truck was 1/2 tank of gas at pickup, tires were low, warning dash lights on the entire time. How am I supposed to fill back up to just over 1/2 tank of gas - such a scam. Mobile checkin was the least efficient experience ever - most can be done ahead of time, but instead, Uhaul requires presence on the lot and THEN will call to verify ID with emergency contacts? It was 7am!! Ridiculous. I may never rent a uhaul again after this, honestly. Total inconvenience from beginning to end.

brigitte P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

BYEONG M. 
Évaluation :
5

It was quick and easy! Everyone was pleasant and efficient!

KERRY S. 
Évaluation :
5

No suggestions

Shelly C. 
Évaluation :
5

Very personable staff.

Maurice M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DARWIN P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KIRK D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Robert B. 
Évaluation :
5

I was inconvenienced by customer that didn't return the trailer has promised for when I went to pick up For my rental Luckily the service rep came to a solution and helped me out and and found a trailer for me to rent and for my inconvenient This location has great customer service everyone was so helpful I believe clients that do not return trailers when promise should be blackbald

GILBERT C. 
Évaluation :
5

It was pleased visit. She was extremely helpful

ctakeshi S. 
Évaluation :
3

Service not great! Gave us truck with damage all over it dirty inside madevus load appliance dolly and pads in truck ourselves. Had under 1/8th of tank. Rep put on paperwork it had 1/4"tank. She out right lied. I took over 30 pics of wrong amount of fuel and damage to truck. Wouldn't go here again. In the past we used their services 9 or 10 times in last 20 years. But after this..NO WAY

JOHN S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KYRILLOS R. 
Évaluation :
5

You are friendly, knowledgeable, quick and efficient. Much appreciated

RYAN EUGENE F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

PATRICIA E. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DAVID K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JESMOND G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KEITH K. 
Évaluation :
1

Broken mirror on driver side had to tie in place to use, this is a safety issue, should not have to pay to put self in danger and truck should be out of service until repaired.

STEVE Y. 
Évaluation :
3

Bait and switched. Made a reservation for a auto trailer, said my truck couldn't handle the weight (wrong). Was forced to spend an extra 150 $on a truck rental. Gas refill estimates was wrong have a quarter tank extra gas back and didn't receive credit back for the gas. Horrible scam by uhaul.

CORY D. 
Évaluation :
1

I had an incident with the uhaul trailer I rented and it came off the hitch I talked to the person when I returned but it seems he didn't communicate this matter to anyone above him I would like corporate to get in contact with me ASAP to resolve this matter

LUIS G. 
Évaluation :
5

David jahelka was my check out also check in person .He did a great job made it very easy ..thank ypu David

TIMOTHY J. 
Évaluation :
5

Staff was great. Check in was easy. I was moved to 3 locations.

LATOYA L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

GARY B. 
Évaluation :
4

Busy busy place both on a weekday & Saturday. Above average experience because of Fairelynn who is amazing and extremely helpful and friendly given how busy the place is. Poor experience due to the Manager (not sure of his name) who was rude and condescending. I would not recommend for storage, there's just too much going on with moving vans, retail store, etc doesn't seem secure or convenient.

David V.  |  Expérience générale 
Évaluation :
2

Have a truck ready for me when it's prepaid.

MARCEL W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JENNIFER S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KENT P. 
Évaluation :
4

The truck we reserved was still out with the previous renter . The customerservice rep. was Quick to offer us a different truck at the same rate. Friendly professional staff. Return was quick and painless.

STEPHANIE C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DERIC M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Fernando S.  |  Premières impressions 
Évaluation :
5

My helper is completing as I wouldn't know anything further

GAYLE J. 
Évaluation :
4

Have more staff to reduce wait times. ALWAYS answer the phone by a person who works on location

BRIAN P. 
Évaluation :
5

Staff were professional and easy to speak with. EXCELLENT EXPERIENCE!

Judy B.  |  Premières impressions 
Évaluation :
5

Very accommodating and friendly

raymond s.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

AMANDA D.  |  Premières impressions 
Évaluation :
5

Thank you very much for you’ll services

Timothy C.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

nicholas r.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

MARKETIA F.  |  Premières impressions 
Évaluation :
5

The Staff was great and especially the manager Freddie. I used the storage unit for over three years and Freddie lived up to all the agreements that we agreed upon the day I rented the storage space. I renting an inside temperature controlled unit. All the items remained clean, safe and in original condition. Highly Recommend!

Kenneth B.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

monica w.  |  Expérience générale 
Évaluation :
5

Too expensive!

CAROLAN L.  |  Premières impressions 
Évaluation :
3

The time I called it was great service. I don't know why when my husband called they said there was none available. But I'm the end it was great.

Linda L.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Louise S.  |  Premières impressions 
Évaluation :
5

We always use U-Haul for all our moving needs and let our family and friends know the ease of it online. I really think U-Haul has a unique advantage over all others. For the first time, we used the recommended movers.com to help us. Much to our dismay, the movers in AZ cancelled at 11:00AM. We were charged and additional 140,00 $ for the last minute replacement. As a company, they are not up to the same standards that U-Haul has. Even though it was their mistake, they made us pay for it. Our hands were tied since we were on a tight schedule. I hear that you are not associated with them, just thought you might want to know about our experience with the first mover group, especially since they didn't show up, we can't put that experience on their website I am told. We have always enjoyed U-Haul and the 26 foot truck was totally awesome, a great drive and a great deal! Thanks to U-Haul for always being there for us and the extremely fair pricing! Kind Regards, Jann 818.257.4092

jan g.  |  Premières impressions 
Évaluation :
3

Although the staff was helpful, it did not make up for the fact the unit that I reserved the day prior was not available. Since I was in need a storage unit, I had no choice but to settle for a higher priced space all because this location did not honor my reservation. Therefore, I have to pay more for a mistake that wasn't my own.

Timothy C.  |  Premières impressions 
Évaluation :
5

The manager Freddy & his staff are very professional, friendly & patient with customers. They all desire an A+ & I have used their location before that is why I went back!! Thank you, Deborah

Deborah S.  |  Premières impressions 
Évaluation :
5

Your employee was very nice, friendly, and helpful.

CAROLYN J.  |  Premières impressions 
Non les évaluations ont été soumises pour cet établissement.

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