Évaluations des clients U-Haul Moving & Storage of Carrier Circle
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Témoignages des clients récents de U-Haul Moving & Storage of Carrier Circle
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David W. le
everyone was courteous and professional. very pleased.
Jonathan S. le
Checked us out quickly. Amazing service
John B. le
My store agent was the best
MICHAEL M. le
Trailer door needed to be de-iced while waiting to leave. Perhaps could have been checked out before hand.
kristen s. le
The representative we worked with was fantastic, friendly, and got our move going smoothly for us. The free month of storage has no strings attached, and is a godsend.
Michael S. le
everything went well, and your staff was great
Daniel D. le
I
DANIEL M. le
Excellent customer service!
Michael G. le
Nothing everything was fantastic... Staff was exceptionally polite and quick.
Marian S. le
Keep up the service standards. This was the best service I've had at a U-Haul facility. The gentleman that took care of my visit was friendly & knowledgeable. He made this transaction pleasant.
Karl H. le
Your employee was so nice. Came out in 15 degree weather and was very friendly. I really appreciate your people.
Muhammad F. le
GREAT OWNER
Mark E. le
I had some confusion when initially arriving at the facility. The customer entrance is around the side and toward the back. A suggestion would be to have signage at the front (employee) entrance advising where the customer entrance is. On the plus side, the customer service representative (Kori) was very knowledgeable and helpful. There was an issue with the truck and she took care of it pronto.
Josh O. le
Agent was very helpful and friendly. After-hours pick up was very easy to navigate and very convenient given an unexpected snow squall hit during the move. Thank you!
PAUL S. le
Your personal were pleasant and helpful.
Glenn L. le
THE SERVICE WAS GOOD AND THE PEOPLE ATTENDING WERE VERY GOOD THE GENTLEMAN AT THE COUNTER WAS VERY HELPFUL L
Steven G. le
They were very informed of there jobs and carry them out great
Loren O. le
The manager was awesome.
Bill B. le
The location was experiencing major computer issues when I arrived to pick up the trailer I had scheduled yesterday. The staff on duty did the best they could, but it took 30 minutes to pick up the trailer.
Karyn B. le
Customer service was great. Kory helped me out when I dropped off was so friendly and great. Thank you!
Richard M. le
YOU have come a VERY long way with Customer Service. The woman who is the Manager of this Location was super. She was very police and VERY efficient. I was going to get a larger truck but could only get it for 6 hours. She suggested a smaller truck I could have for 24...As a Disabled Vet I had to have the extra time since I was moving alone. GREAT individual....GREAT service.
James R. le
The facility is clean. The staff was professional.
Michael M. le
All the staff were great!, Corrie, the manager was exceptional!, thank you again!
peggy C. le
Used self drop off, it was easy.
Suly C. le
Dirty in the back..gas was not completly full
Michael N. le
Nothing. Great service and a decent vehicle for the money.
carmen M. le
Great customer service.
Brent Z. le
Computers were very slow and had to be re-entered numerous times. It took 1 hour to get a trailer I had already reserved and paid for on the app.
Kori S. le
Best, cleanest, nicest employees!
Richard S. le
Great staff. James got me checked back in on Sunday in a very quick and professional manner. Thanks
Katherine T. le
From start to finish impeccable customer service! Many thanks to Hannah at your Seneca Mall Liverpool location for her kindness and persistent assistance. Would highly recommend your business!Thank you.
John P. le
The mirrors on the 10 foot truck need to be easier to adjust.
Linda C. le
The staff at the Thompson Rd location is always amazing.
Brian S. le
Kori was very helpful and professional . The return process is very efficient
Kelly L. le
I’m running a few things from this location then I running a 26 foot truck that was not cleaned picked it up at night time Drove it home parked it next day movers loaded the truck left Syracuse at 8 o’clock at night within an hour Into my 5 1/2 hour drive my eyes and my nose started running how to get a hotel room next morning came out noticed that the whole cabinet is loaded with dog hair where I’m allergic to dogs this truck should never went out like that also I had to have the clerk walk around and put the X stickers on prior damage he seem like he didn’t want to do that
Michael H. le
The fella that I delt with last night was excellent and is a great employee. Very helpful and professional...
Margaret R. le
they forgot my dolly.
jerome S. le
Excellent vehicle, and an EVEN BETTER STAFF! The best Uhaul experience I have ever had. Thanks!
Michael A. le
very clean and well lighted and secure. had an issue when trying to close out our unit but problem was taken care of quickly
michael M. le
Nothing
Laura S. le
Cory was very helpful and kind throughout the check in process. She explained everything perfectly and answered all of our questions.
Stephen F. le
I go out of my way to rent from this location. It's reliably fast there.
Theresa G. le
Awesome customer service by both gentlemen, pick up and drop off. Glad to do business at the Carrier Circle Location
David S. le
Outstanding folks do a great job maintaining equipment and servicing customers. Grounds and store are meticulously well kept. Thank you!
Lawrence G. le
not much...the team was accommodating during the rental process and was very helpful with the trailer set-up. Both men were very polite.
Philip R. le
Went to pick up the 6x12 enclosed trailer for $30 bucks I had reserved almost a week prior, and when I arrived only had a smaller trailer available that was not big enough for my needs. so was forced to get a box truck At 110% more money than I wanted to spend at $140 dollars! Got a bunch if I’m sorry’s as per usual with your company. Won’t be doing business with uhaul any longer. You shouldn’t take reservations on products you can’t deliver. When a customer showed up expecting to pay $30 for a trailer you say you have and send a confirmation for you shouldn’t try just sticking them in something smaller and or up sell them ridiculously because of your incompetence and then expect them to to ok with some I’m sorry business. Thank god you don’t have much competition in trailer rentals because you wouldn’t last in business very long if you did.
George R. le
The return experience was good and no issues.
John B. le
The customer service agent st the counter - James was excellent. Please make sure to provide this feedback to him and his supervisor.
Stephen L. le
Check in a disaster. Should not take an hour
Lila N. le
Not at this time.
Stephen W. le
Staff was very friendly and helpful.
Charles W. le
I would have appreciated knowing that prices are different on weekends.
Jaryn B. le
the evening employee was very polite and helpful.
marta r. le
Very helpful, great location and facility
Robert C. le
Nice people doing a great job.
Faith S. le
Guys were pleasant n professional..will definitely be back if I ever need to move again or to rent a storage unit...place was clean n nice...I'm a very happy customer!
David S. le
Will continue to use this location! Thank you!!
Fred G. le
Nothing that I can think of. Your service was excellent. Kori, the manager, was very professional and helpful when we picked up our vehicle. The gentleman who took care of us at day's end when we returned the truck was very courteous and professional as well. And the truck itself ran like a top, which you don't really think about until you are behind the wheel in traffic. The free month of storage opportunity is also a nice addition. I have only moved a few times, but have used your company every time, and do not see that changing in the future. I just don't want to move my 87 old year father again in the near future, so it may be awhile before our paths cross again. Thank you for everything. Fred & Mary Greeley
Cynthia S. le
It took way to lone just to get my ordered for the biggest truck rental and then replaced the gas 2 or 3 times and was told I still needed to put more gas into the truck again ... we also accommodated the location to bring back the truck before our time was due so that U-Hall could could accommodate another customer that before my rental was due (what thanks I received for doing that I ask you?). So no I would not recommend U-Hall to anyone).
Holly G. le
Make sure the computer programs work correctly without glitches. I tried to donate to the tree and it would not allow me to do that because of some glitch in the system. If you are going to offer these type of donation to great causes, make sure they work!!
Steven M. le
I loved everyone I worked with for this. Moving is a stressful process and the folks at the carrier Circle U-Haul made it way less stressful for me!
Thomas W. le
The call center that answers the phone should have a better idea of what is on location. I was inquiring about an auto transport. I received an email stating that a car dolly was available & they automatically set my reservation up for that. I called back & said that wasn't what I wanted but thanks anyways & was then told that I could get the auto transport at the desired location but not until a day after I was originally looking to pick it up. I said ok, it is what it is. I went to the store to pre-pay on my lunch break so as to expedite my equipment pick up the following day. I was greeted by some very nice people who not only told me the trailer I was looking for was in fact on site but I could take it that day. They had me hooked up & on my way in no time, on my originally desired schedule. Bottom line, your location has some great people with knowledge of the equipment they are dealing with. If I need to rent equipment in the future I will go directly to that location & speak directly with them. The call center is nice, but nothing beats a pleasant personal experience.
Lilibelle T. le
They are the best !!!! 👍😊 Thank you so much!!!
gary b. le
Slow service, never enough employees to assist, overpriced
Chris M. le
The guy who help was great, made my day with how easy he made it for me after the day I had been through already. Hands down the absolute best experience I've had with uhaul in 20yrs! Thanks You!⭐⭐⭐⭐⭐
Michelle L. le
Very Happy with the storage unit
Lilibelle T. le
Very helpful and very knowledgeable and so nice! Thank you!
Teniesia H. le
Storage rates are ridiculous. They dont prorate so you lose out money if you move early.
Susan R. le
We greatly appreciate the free month that same with a trailer rental. It was a life saver!
izabela J. le
I did not get the name of a gentleman who took care of me, but he was extremely helpful and patient. Very informative as well. Very positive experience.
Susan R. le
Great customer service and immaculate premises.
mellisa c. le
I am very happy with the service I received at U- HAUL. THEY ARE GREAT.
Michelle L. le
Will be using this facility again for storing my daughter dorm room stuff that doesn't need to come home with us.Kori was very helpful and very nice.
susan c. le
We used a brand new Uhaul storage place so it’s very clean and all of the staff are friendly, helpful and kind. It was the one nice part about moving.
susan b. le
Kori Gray was very helpful and professional. The facility is clean and dry.
Oretha S. le
Move in was swift and easy :) .
Owen M. le
Great Experience and very nice worker at the Syracuse drop off. Would definetly use again.
Jackie B. le
Corey was extremely helpful during my visit and went above and beyond in providing excellent customer service. I couldn’t be more pleased.
Carlotta B. le
The gentleman was very helpful on helping me pick the right size unit for what we needed. We appreciate all his help. He was very friendly. Great Work.
LINDA C. le
Staff was excellent
david c. le
The people that work there are very help full. Will use this facility again.
Heather G. le
This has become my favorite UHaul store. Everyone that works there has been so nice and extremely helpful! I moved out of state but I still recommend that particular store to my friends back in Syr
Patricia T. le
I would highly recommend Uhaul of Carrier Circle. The facility was extremely clean and well maintained. The staff were very helpful and friendly.