Évaluations des clients U-Haul Moving & Storage of Carrier Circle

I placed my order online and assumed everything was ok , once I got onsite I was informed that my trailer wasn't there as the previous person was not back with the rental and they only have one of the size I was looking for. They did give me a larger trailer for the same price but don't understand why they took my money and reserved my trailer if they didn't have the trailer I was looking for.

Don't double charge, as well as you don't reimburse for your mistake promptly. You caused our bank to charge us insufficient funds. And you haven't even as of yet reimbursed us for your error. We would never recommend Uhaul to any one.

Competent and wonderfully efficient. I'm afraid that I didn't get his name, but you could tell by the way he used his walk, he was all about getting me out quickly, he did crack a couple of jokes that brightened my day.

Friendly and efficient service.

No one told me that I needed tools to free the ramps on the car hauler I rented. All of the bolts were overtightened and one bolt was seized and had to be broken off. I struggled with the seized bolt for a long time. This should have been checked before this was given to me

The person receiving our drop-off was very dismissive about our complaints related to the lights in the truck. He insisted that the police officer who pulled us over was “messing with us” about the tail lights and that they worked just fine.

Guy checking us in realized there was no hand truck and was able to refund the 10 dollars. Very nice surprise

The truck was old and extremely dirty. I was actually disgusted with the condition. Completely unacceptable for a customer to subjected to that.

The person that helped me was super helpful. I would definitely go back! He explained everything and took care of me. I love his customer service!

James Johnson was friendly and efficient. I would rate this experience as a 10 out of 10. This is in complete contrast to my past experience with the facility on Canal street where the staff do not value the Customers time and are inefficient and not focused at all. ie they Stand around talking while the line forms out the door.

During check in I waited for over 20 minutes. Location only had one worker on a saturday. Worker was not wearing a mask! Store was out of queen size mattress bags so I asked worker if the king size would work; he said yes. I spent $25 to realize the king bags were two twin bags and did NOT fit a queen at all. I was very disappointed with this location and the staff. One upside was the truck was clean and ready.

There was NO waiting in line, the person who helped me was efficient & helpful. We returned the truck in about an hour. This location was much better in terms of wait time.

I first made a reservation at Canal st Syracuse. I chose smart phone pick-up. Was not set up at Uhaul location. Went inside...the girl was rude, unprofessional. When I started the truck, the heater did not work. Went back to counter and again girl extremely rude. No other trucks matching my reservation were available. I'm now over an hour behind schedule. She called someone who told her to have me go to another location(Thompson Rd) which is putting me even more behind schedule. Girl did not offer any kind of compensation, just short and rude. I asked for some kind of compensation. Person on phone offered $50 off. To be applied at the Thompson rd location. Staff at Thompson rd was professional but not sure. I received discount...lower price because of drop off location. I need a full refund for my experience with such horrible experience. I will probably not do business with you in the future and will not suggest Uhaul. Over all, horrible experience!!!

i have used U-Haul services numerous times, and never had a problem. However, on December 24, 2020 rental was not good. Due to weather conditions, the driver side of the van tires inadvertently became stuck in mud. It was no deep, however the tires on the Van had no grip, they were practically ball. It took over an hour and I used my roadside assistance to help remove the van from mud. When mentioned to U-Haul it was not addressed, I should have received a refund for this rental. As I also had to come again on December 28th, 2020 for another van rental, that was successful. I was disappointed the December 24th, incident was not address.

Friendly and helpful staff.

nothing

prices are rediculous but the work gets done .....

James the manager was very helpful and pleasant nice doing business with him

keep up the good work

more clear drop off areas

The vehicle had transmission issues which cause me to be delayed over 1-1/2 I reported this the location where I dropped off the vehicle.

Place was spotless and well organized. The man who hooked up the trailer could not have been more helpful!

In past years, I have been able to rent a truck k for more than 24 hours. I NEED the truck for more than 24 hours. During the registration process, I notified the clerk that I would not be returning the truck within 24 hours. I would be returning the truck during the early afternoon. He acknowledged my concern an said it could be changed on UHaul's end. It was not. During thos morning I received a call asking for my ETA. I advised them of my previous discussion. This is only the second worst rental I have had with UHaul. The worst was when I rented from a location that no longer a UHaul agent. I have other options and may explore them after this incident with UHaul.

I am not sure what was put or used in the cab area to “ freshen the environment “. It was horrific. I drove the van one way about 1 1/2 hours with the driver window half way down and still had a headache. There was no “ little tree” type air freshener or scent thing to be found. I'm guessing something was sprayed or placed in the air system because it would not go away. I will smell the vehicle before I rent again. The employees were great at both locations.

Better place to drop off key

A very well ran and clean facility

my vehicle had dirty windows inside and out had the man wash them and delayed my trip by 45 minutes very disappointed

Staff friendly and helpful.

Awesome positive experience! The best Uhaul rental experience I have had. Friendly knowledgeable staff, clean easily accessible location. Super efficient checkin and check out. If you need to rent Uhaul in Syracuse, this is the only place I would consider! Thank you Thompson Road Team!

Everything was absolutely wonderful, with the exception of one employee inside without a mask on, and another who kept letting it drop below her nose and mouth.

Lower your prices or let cargo vans go one way

The team was friendly, accommodating and fast. What else can you ask for? I appreciated the manager at 6:50AM letting me in! Also greeting me in return.. well done.

Overall a great experience, clean truck & knowledgeable staff!!!

Customer service and equipment was excellent!

More personnel on weekend for vehicle drop off. Really, really pleased.

Describe better where to drop off truck

I cant think of anything..I was pleased and impressed by my whole usual experience.

Reserving a truck online was easy as was the pick up of the truck and returning the truck.

Make it free, you have covered everything else.

The manager provided excellent service. I was suppose to pick up a Uhaul through 24 Self/Serve in East Syracuse. After several attempts of trying to log on, I was unable to get the code. I was using the truck to pick up Food Boxes for a food giveaway and had to be there at a certain time. The operator told me to go to Thompson. I explained my situation to the manager at Thompson I did not get his name(he was a black american male) he said, "he would do everything he could do to make it happen" and he did. This guy saved the day and many people received food boxes. He was kind, attentive and efficient. Thank you

Check that the equipment is road-ready before renting it out.

Very quick and simple process.

Friendly and good customer service

Everything went quite smooth. The guys I dealt with were efficient and great.

James was very helpful and patient as I changed my original plans of renting a tow trailer to renting a truck.

My first time renting with U-haul and it all went very smoothly!

James was the gentleman who helped me with the return. He was excellent and personable. Also a great asset to U-Haul.

Everyone was fantastic. Helpful and knowledgeable.

I think the vehicles should have more room for the driver. The steering wheel was touching my stomach after I adjusted it to my liking. I was still able to work with it but I'd like to see more of your vehicles with more room in the driver seat. Thank you

Our truck was not there at the Teal ave location.They waisted 1hour of my time looking for the truck. Only to send me the thompson location. There was no compensation for my inconvenience. It caused a two hr delay which I had to pay movers just to sit there and wait for me. also payment was not able to be split onto two cards.

Too far away from home. Didn't offer us anything since we had to drive an hour to pick up and an hour home and pay fee for using thruway. He knew we were not from that area. Also because of mask used I did not understand him very well. Especially to fill out another form after we picked up. My husband didn't say anything . Should have made sure the dent in bumper was noted when we picked it up. It wasn't so we got another charge to fix it.

This was a very inconvenient drive. I had reserved the truck from the Camillus location and was called the night before to say it would not be available and that I had to drive to Auburn or East Syracuse. VERY inconvenient. U-haul should move the truck and not cause the customer to drive all over to get the vehicle.

This is the 2nd year we have used this facility for our daughters dorm storage. We are very pleased with the location and cleanliness of the place. We will be back again this year after schools done.

My storage was not as secure as I had hoped . My soon to be ex-husband seemed to be able to enter , take and or move things out of it, (nothing in my storage belongs to him ) and he did not have a key or permission from me to get into it.

I was very disappointed in the fact that I was required to pay for the complete month when we only were in the unit for 6 days of the month. I realize it probably is covered somewhere in the small print of the contract. But to me is a very dishonest business practice to charge for time not used. Many other providers would pro-rate the fee by amount of days used. I will strongly evaluate if I ever use U-Haul again.

Staff was super polite and helpful. Storage unit was clean and easily accessed. Truck was easy to drive and readily availabe.

The best service at the most difficult times.

I have no complaints about the staff. Both of my visits to the facility they have been helpful and professional. It also appears to me to be a well kept facility. My only complaint is that both times I have gone they seem to be having system issues causing everything to move very slowly, having to re-enter information because the system is not cooperating, etc. This lead to long wait times and I have to imagine your employees and other customers get frustrated. You really need to fix these system issues!

couldn't have been better.

Friendly and efficient- great operation!

everyone was courteous and professional. very pleased.

The representative we worked with was fantastic, friendly, and got our move going smoothly for us. The free month of storage has no strings attached, and is a godsend.

Your personal were pleasant and helpful.

The facility is clean. The staff was professional.

Best, cleanest, nicest employees!

The staff at the Thompson Rd location is always amazing.

very clean and well lighted and secure. had an issue when trying to close out our unit but problem was taken care of quickly

Not at this time.

Very helpful, great location and facility

Guys were pleasant n professional..will definitely be back if I ever need to move again or to rent a storage unit...place was clean n nice...I'm a very happy customer!

I loved everyone I worked with for this. Moving is a stressful process and the folks at the carrier Circle U-Haul made it way less stressful for me!

They are the best !!!! 👍😊 Thank you so much!!!

Slow service, never enough employees to assist, overpriced

The guy who help was great, made my day with how easy he made it for me after the day I had been through already. Hands down the absolute best experience I've had with uhaul in 20yrs! Thanks You!⭐⭐⭐⭐⭐

Very Happy with the storage unit

Very helpful and very knowledgeable and so nice! Thank you!

Storage rates are ridiculous. They dont prorate so you lose out money if you move early.

We greatly appreciate the free month that same with a trailer rental. It was a life saver!

I did not get the name of a gentleman who took care of me, but he was extremely helpful and patient. Very informative as well. Very positive experience.

Great customer service and immaculate premises.

I am very happy with the service I received at U- HAUL. THEY ARE GREAT.

Will be using this facility again for storing my daughter dorm room stuff that doesn't need to come home with us.Kori was very helpful and very nice.

We used a brand new Uhaul storage place so it’s very clean and all of the staff are friendly, helpful and kind. It was the one nice part about moving.

Kori Gray was very helpful and professional. The facility is clean and dry.

Move in was swift and easy :) .

Great Experience and very nice worker at the Syracuse drop off. Would definetly use again.

Corey was extremely helpful during my visit and went above and beyond in providing excellent customer service. I couldn’t be more pleased.

The gentleman was very helpful on helping me pick the right size unit for what we needed. We appreciate all his help. He was very friendly. Great Work.

Staff was excellent

The people that work there are very help full. Will use this facility again.

This has become my favorite UHaul store. Everyone that works there has been so nice and extremely helpful! I moved out of state but I still recommend that particular store to my friends back in Syr

I would highly recommend Uhaul of Carrier Circle. The facility was extremely clean and well maintained. The staff were very helpful and friendly.