Évaluations des clients U-Haul Moving & Storage of Carson City
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Témoignages des clients récents de U-Haul Moving & Storage of Carson City
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Jessica B. le
First, I will not be using the mobile check-in option again because it actually took more time than just going to the counter like I normally do. I got there, followed the steps and the truck I assumed it was sending me to had no numbers on the bumper (at least that I could find) like the app said. I went inside and couldn't find anyone...even yelled "hello" a few times. That's when I noticed the little "can't find my truck" link. It gave me another number to look for. This one I found, but it was blocked in by another truck. I went inside and someone who worked there had just arrived so I asked her and she got the keys to both, moved the blocking truck and gave me the keys to my new one. I finished the checkout process on my phone and was good to go. The truck itself was clean but did smell like cigarette smoke. I don't blame UHaul for that, they can't control what people do in their equipment. The oil change indicator was on the whole time, but that doesn't necessarily mean it was overdue. When it was time to return the truck it was extremely busy and the line inside was almost to the door. There was only one person working the counter so for every person returning something she had to go outside with them to finish the process, leaving the rest of us standing there waiting even longer. A second person could have made the process a lot faster. Thankfully, the truck I was returning was in the way (because the line of vehicles and trailers was so long when I got there, and the parking lot is not designed to handle high volumes like that) and the guy working outside had to come get the keys from me and move it. When he came back he took me out to the truck and finished the checkout process for me, even though I was the last one in line. Not a great experience overall, but not terrible enough for me to write this place off completely. But again, I have written off the mobile checkout completely and do NOT recommend that.
James W. le
Just a quick comment. The air conditioning was non-operational at the location. The guys at the store said it had been down 2 days. Seems that's something corporate should be more responsive about.
William B. le
The vehicles sliding door stuck open because at least Three corroded un lubricated door rollers. After lubricating rollers the door was able to be closed.
glenn a. le
Great service thanks again, this was my 4 th trailer I’ve rented from your company over the past 6 months and each time is been a pleasure to have worked with you all! I would recommend your company to family and friends! Thanks Glenn Anderson
crystal z. le
Staff is awesome helpful and friendly. They do look like they need more help (short staffed).
paul c. le
The Auto Transport rachet required special attention, in order for it to release on the strap.Fortunely, the the Drop off location personal had a pair of channel locks, to turn the axis, thus unwinding the strap.
melanie g. le
It took 40 minutes to rent a trailer in which I have rented numerous times from a different location. It took 2 minutes to hook up and go!
Thomas V. le
Great service
BOB B. le
Overall experience was very good!
Daniel M. le
We left a piece of a bed frame in truck 1/2"X2"X6' that we needed and returned to pick up the same day. I was charged $30 for cleaning for that piece accidently left in truck. We swept out the truck and restacked blankets as we did two days prior when we rented a truck. I was also charged $18 for fuel when in fact I topped off the tank with just over four gallons of fuel. I have the receipt. Drove less than 50 miles. Exact same trip two days prior. Put in the same amount of fuel on that trip and was not charged. I would appreciate my credit card refunded for these charges. Thank you.
Richard V. le
Your damage inspection method using photos transmitted to customer's cellphone is terrible. It is virtually impossible to view any detail on the photos in bright sunlight. Trying to revert to buying the damage waver insurance, I find I must go back to the office the start all over, a process that took 30 minutes in the first place because the computer was locked up..
James C. le
The gentleman that helped us when returning the truck was very kind.
JANELLE F. le
The staff was friendly and helpful. However, there were only 2 people working on Friday morning. I waited 30 mins in line behind 3 other people. The person at the counter would have to fill out the contract, ring up the person and then run out to the vehicle to do an inspection. Very inefficient and it caused a bottleneck at the counter. When I left after being helped, there were another 3 people waiting in line. Perhaps they need to reevaluate their system and/or hire another person for weekend mornings. Otherwise, it was a good experience. The van was comfortable and sufficient for our needs. Thank you.
Paul J. le
Trailers was beat up. The roof leaked when driving in the rain. I always have to wait too long to rent and the rental process takes too long, especially just to rent a cheap trailer.
Nicholas H. le
Mile High Movers were the best movers we have ever had !
BILL C. le
The staff worked well together as team to help not only me, but the other customers, to get us our equipment as smoothly and efficiently as possible. And when I returned the trailer back later that afternoon, Craig Collier was just as friendly and efficient at getting it checked back in so I could be on my way. Thank you again Craig, great job!
Paul M. le
Associate was more knowledgeable than the reservation associate.
jason w. le
We had a reservation and it took over 30 minutes for us to get checked in and hitched up to the trailer. We wanted to upgrade to a larger trailer and had to wait in line for another 15 minutes only to find out they did not have a larger trailer. We brought the trailer back after 3 hours of use to drop off. The service guy unhitched the trailer and said we were good to go. I asked if we needed to sign anything and he said No. He would log it into his device. So we left. Today, one day after the rental, we received our receipt of the rental charges. For some reason, Uhaul charged me for two days rather than one. We only had the trailer from 10am-1pm. So I called the business number only to sit on hold for almost 20 minutes waiting for someone to answer. Once I did get someone, they redirected me to customer service because of a billing problem, only to wait another 15 minutes on hold. Finally able to talk to someone. They noted my claim and said they will submit the claim to management. It will take 3 business days to resolve issue. Unbelievable. I will be not be renting from Uhaul again nor will I recommend this location. What a hassle for three hours of rental time.
Kathy w. le
It wasn’t you but our original rental was at The Oddie Blvd. location up in Reno. We got a notice the day before that we had to pick up in Carson City instead (what happened to our reservation?!?) a 30-minute drive away. That put us over our original miles planned, meaning we had to pay for the extra miles of going to CC.
Matthew S. le
Although we had registered for express checkout, had to wait for an hour to get the truck because other customers had not pre-registered. Not very efficient, and it took a hunk of time that we had available for the move.
Peter H. le
First two trailer wiring didn’t work. Third one worked and that was the one rented.
Jack G. le
Helpful and cooperative. Clear about van and cost.
Mikal H. le
Great return experience. Staff was appalled that I was given this truck for this journey.
Patrick K. le
Have the equipment available at location in Gardnerville, Nv at local store. Ended up driving 24 miles one way to pick up trailer. Local store would have been 1/4 mile. Local dealer had the trailer a day before.
Daniel M. le
My experience was above my expectations. Great service.
DANIEL B. le
BAD SERVICE,WOULD NOT ANSWER PHONE!!!
Curtis B. le
Get a newer mc trailer
Erik C. le
All good thanks
Laura M. le
So helpful!!!
Ray K. le
We reserve an item in advance, and it is never there when promised.Is this a way to run a company? They just don't care!
Patricia B. le
I put a truck on hold for the next day at 7am. I was running late and tried to call 2 times to say I was late but I still wanted the truck. I got a machine and no person ever got on line. IT REALLY PISSED ME OFF.
Christopher F. le
Awesome people to work with thanks again
Frank P. le
The personal attention made to me was professional, trustworthy, from the start to the drop-off. There again I was met with another helpful attendant to revive the truck and help me with a rental car. Thank you all.
JEANETTE F. le
Excellent service!
Dann W. le
My experience was great. The staff was quick and professional. I was in and out with very little wait time and the price was reasonable. Thanks.
Narciso D. le
Time scheduling and time management. All the employees are great!
Kirstin L. le
I picked up my rental truck and had reserved it online. I reminded them that I had paid for a utility dolly. When I got to my destination, I opened the back and there was no dolly so I had to go back and pick it up, which was very frustrating due to the fact that your company charges by the mile. Also, the tire pressure monitor light was on. When I returned the vehicle the gentleman asked me if I had any issues, and I told him about the tire pressure monitor warning, and he said "Oh well its broken." As he yawned and checked in the vehicle. It was a really bad experience this time around.
john n. le
The van smelled like pee inside.
Kathleen F. le
Very efficient and friendly.
Anthony D. le
Average rating is for poor customer service. Staff in the store does not return phone calls and the answering service is the absolute worst. It took several calls over 2 weeks to cancel contract.
Howard S. le
Parking is a bit haphazard
Wilma F. le
Truck needed wipers
Darrell M. le
Computer issues when we checked in. Took probably 20 minutes
Randy W. le
reserved a 26' truck one week before pickup. went to pick up on Tuesday, Aprill 30 and was told they "had an issue" with this size truck and it was not available. I had movers scheduled from Reno that morning at 9am and needed a truck. Was offered a 20' foot truck @ a $5 discount by Killian Alexander, the manager at this facility. This size truck took FOUR loads and cost me an additional hour of movers charge!!! I found this manager very inept and incompetent and rude. I did not get a call before picking up my RESERVED truck . WHAT WAS THE ISSUE? My reservation given to another customer? I will not use this facility again and recommend this manager be terminated.
Rodney W. le
Not much selection in the lot at the time we rented. Luckily they had the size truck we needed at that time.
Linda M. le
Have the item I requested available. Being able to get ahold of the location if you have an issue. Was delayed taking items to my home for 2 1/2 hours so tried to call to see if I could have an extension to bring back time. Had to call 800 number was told no trailer was already reserved. Got neighbors to help unload trailer into garage. So that I could take the trailer back. At location was told there was no reservation since they had extra trailers of that size
Rochelle B. le
I had confirmed a truck and when I got there they did not have a truck for me. I drove 300 miles and packed up my mothers 4 bedroom home. They said I could pick one up in Reno at 3:00 p.m. Sunday. I needed to be home in the Bay area then. I left and dispatch called me and said they would find one. He called back and one had just come in early to the Carson facility I was at. The did every thing to get it right. Very nice people.
Kent M. le
Faster computers and software ?
RIchard k. le
Mile High Movers were an enormous help!
John K. le
I am not comfortable that your employees used their personal phones to take a photo of my drivers license for your mobile application. That could too easily lead to identity theft. I will not allow that to happen again. I may take my business elsewhere.
Ronald H. le
No problems
Tom M. le
Very efficient and fast return service.
Linda R. le
The truck I received had poorsteering..staff said maybe out of alignment. Not a usual occurrence, but it was a little Narly driving. Overall this facility is great.
Albert A. le
Overall great experience!! A+++++
Laurie P. le
The personal experience is GONE. You have to go outside with an app on your phone to register the mileage and damage to the vehicle yourself. That takes about 15 minutes or so. Then I was still over charged for the mileage even after I had to take a picture of the odometer an upload. What happened to CUSTOMER SERVICE.
Dennis S. le
Whenever I spoke with your person on the phone, I was told that the store was open until 7:00. Whenever I arrived at 6:35, there was a man inside but the door was locked. I wanted to discuss the whole rental to avoid extra charges for being a short while late but he waved me away through the closed door so I dropped the trailer myself as he observed from inside. I have rented from U-Haul for more than 50 years and this is only the second time that I have had a bad experience from beginning to end of a rental. I will be back but will be closely monitoring to be sure that bad service is not a new trend. And it continues . . . . I just clicked on your "use our contact form" and got this: We're sorry, the link that you clicked on could not be served. We are experiencing a temporary delay due to high volume. Please click RELOAD and try again. We apologize for the inconvenience.
Charlie E. le
We rented a trailer on Thursday 11th of April around 2 p.m. and returned it no later than 24 hours later on April 12th at 11 a.m. but we were bessell to charge 3 days. My wife saw an extra $59.11 deducted last night from our checking account start. So we called this morning and our son who had brought it back said that the person receiving the trailer that we rented said :"It's okay I'll take care of it you can just leave". So ithe return wasn't recorded by the person receiving it because :"We were so busy"- until April 13th Saturday, per our phone call to the person on the phone at U-Haul. We need our checking charge reversed for the extra time because it ended up being they charge for 3 days, and we had possession of the trailer for less than 24 hours
Bill H. le
N/A
Taca T. le
The staff in Carson City is very helpful and friendly.
Adelbert F. le
there needs to be a front desk person at all times, there were several of us waiting in the office for awhile and no one was in the office at all. This is not the first time we have had to wait on someone to do the paperwork at this location, other than that they keep the site very clean and when we finally got someone to help us they were very friendly.
Mel E. le
When I picked up the truck and your representative explained the contract he said if returned the truck with less gasoline than what it had when I took the truck I would be charged $5.00 per gallon to fill it back up. I was not told the $5.00 gallon was in addition to fuel cost. Really, really bad. I am not a happy customer.
Christopher C. le
Keep up the good work.
Larry H. le
Except for the 15 to 20 minute wait in line to check in, everything was fine. Uhaul was clean location was perfect an staff was very professional. Thank you I'll use you guys agin in a few months.
Sharon G. le
They had to switch out my trailer and I was charged for a fiulk extra day because I was 1.10 late but I believe it did not account for the time to give me a new trailer and hook it up. I think I should have given a break.
Cecilia M. le
Waiting line entirely too long. Computer system doesn’t work. Waited 40 minutes WITH online check-in done. Could barely see out the windshield through all the splattered bugs.
jose roberto r. le
Very nice in and out
Scotia H. le
The location was understaffed for a busy Saturday at the end of the month. Guys were too busy to provide timely assistance.
Shane C. le
Filled gas to 1/4 tank as required. Parked on slope at check in and was charged 36.75 for a fuel charge because gauge showed just barely under (due to slight downward slope of area where I parked) This kind of stuff is the reason why I stopped using Uhaul in the past and will find an alternative again when moving in a few weeks.
Dave G. le
Great service
Leonard M. le
Add a couple more people at the desk to reduce the waiting time for renting a vehicle.
VICTOR W. le
The hitch was installed at this location and when I rented the trailer, it came undone. The hitch was bent and damaged. The employee that hooked up the trailer said it would be replaced, but the Assistant manager told me that since I only purchased and had the hitch installed by Uhaul, without buying the extended warranty, she would not replace it, but would change me full price for a new hitch. Unacceptable. 928-208-1308
SARKIS K. le
Tongue screw was not tightened - discovered on return. I usually check all connections, did not this time. I would like to know if your pictures show the ball screw tightened please.
Norman B. le
Everything was fine.
Richard S. le
good experience
Alex G. le
I rent a lot of trailers from uhaul. Lately reservations have been lost, not filed, or errors. (I see ot with other customers in front of me) I made a reservation for a 6x12 trailer enclosed. Show up and am told 5x8 is all that's available for miles around and up to and back from my destination. I was charged the same for mich smaller equipment. I was giving the crummiest looking trailer. It didn't tow well at all compared to other trailers I've rented from there. However at a DIFFERENT location. Carson storage, a young man geovanni helps and is amazing when I can get the trailers from him. He deserves recognition from uhaul! The store front on William's street where I rented this last trailer from is a JOKE
Joy B. le
The rental truck was dirty inside so I had to sweep it out before I could load my belongings - the representative told me that she had cleaned it out - but I don't think so, or she doesn't know how to clean. The windshield and inside of the cab was not cleaned either.
OSCAR P. le
Outstanding performance
John N. le
when we rented a U-Haul trailer we were told that we could get one month free storage when we got to our location. We were not allowed 1 month free rent have a storage unit.
MARK B. le
Rent what you say
Matt S. le
There are multiple reasons why I did not have a good experience at Thai location. First off. I did the online pre check in to save time. Once I got to the store the girl at counter proceeded to have me re do the entire process. I was on a time crunch and this process took about 30 minutes. I had a t-shirt on with the name of the company I work for since I had just come from work. While I was at the counter a male employee came in and proceeded to tell me that he used to work for my company and that he hated my company, the girl checking me in then also proceeded to tell me how much she hates my company. Neither employee had on name tags so I can not identify them. I do not appreciate coming into a business to spend my hard earned money only to be told by employees how much they hate the company that pays me. It is very unprofessional and not at all appreciated. Lastly the trailer I was given was very old and. It well maintained. After I left the lot I realized that at low speeds for some reason the right wheel on trailer would cause it to bounce. I could not take it back and exchange it for another since this was the last trailer of this size on the lot and I had to leave very early the next morning. I hauled many breakable items in this trailer and was truly afraid that they were all going to be broken by the time I reached my destination. I realize that I made a one way rental so the lot didn’t want to give me their best trailer however as a commercial truck driver in my oppinion the trailer I was given was barely road worthy. I have used this location several times as it is very close to my home but after this experience I may never use it again.
Patricia C. le
Everyone I dealt with was super nice and professional. I would definitely use them again. Thanks for being awesome!
James R. le
Very fast and friendly
MARK P. le
Same comments as above
Paula B. le
The appliance dolly would not roll, it is not really a quality appliance dolly and you are charged $10 a day. Spoke to the employee when we returned it and his comment was yeah, okay it doesn’t really work.
JIM R. le
Excellent experience with the rental. The employees knew their job, the equipment was everything it needed to be and the job got done with no incidents. I survived the whole event!!!
Deborah M. le
Everyone was courteous and helpful.
richard k. le
Mile High Movers did an excellent job helping us load and unload!
John E. le
It was all good.
Johnathon D. le
Thank god this place was super nice I was a pissed off customer. The place in South Lake Tahoe which I’ve been to many times and is normal ok was terrible. I made a reservation and when I got down there they said they didn’t have any trailers. I was not impressed with that especially when I realized that the reason the didn’t have any trailers for rent was because they were all covered in snow and they were to lazy to shovel them out. I asked about the trailers covered in snow and they said they were out of commission. After asking why they responded with what are we supposed to do shovel those out we do t have time for that and finished with your not garaunteed to have a trailer in this location you’ll need to go else where. They had three people working and only the young kid was running around working hard the others were just standing around being grumpy. I drove an hour to get to that location. Then I had to drive another 45 min to the next location and I was fuming at that point. The people down In Carson City were super friendly and nice and took great care of me. Had I known I would have gone straight there but that’s a 3000 ft decent down a mountain pass to there and I still would have rather gone to them. Anyway the person I talked to on the phone at uhaul.com phone number was super awesome as well and super helpful.
MICHELLE C. le
I am not happy with the storage part. I let staff know when I moved out and yet I was continually asked to pay the storage for 6 months after that.
Ronald O. le
Completely satisfied
Sean S. le
Lots of people waiting, but I suppose that is a good problem to have
Noya G. le
The staff and managers were terrible.They wouldn’t work with me to get access to my pods past 4pm and then left them outside, uncovered for 3 days. Mice got in a some point. Terrible customer service.
Sean M. le
Service at the drop off location was ‘average’. He asked about how the trailer was, issues etc, but when informed, it made no difference to anything. I actually expected an offer to discount the use of it, as it was TERRIBLE, and I’ve used a LOT of U-Haul auto transport trailers. Care factor was a big fat 0%
James G. le
Staff was very professional and helpful. Although my ID should be kept on file.
Noya G. le
The staff at this location were terrible. They wouldn’t work with me to get access to my pods past 4pm. I was told they couldn’t be left out overnight with the covers on, and then they left them out for 3 days without any covers on them. Mice got into them at some point. Horrible customer service. Managers were worse than the staff.
kenneth d. le
More clear guidelines to drop off point
Randy F. le
The tire pressure monitor was on the entire time. Employee stated that the sensor was broken. The cab of the truck was dirty. None of the employees were very friendly.
Michael H. le
Renting via your app sucks. I had to do my drivers license 3 times, take my picture twice. Once I got to the vehicle I waited in the cold for 15 min to complete the transaction. It sure as heck isn’t faster or easier when you have to do things repeatedly!!
Paul M. le
I had a great experience. Attendant was quite helpful.
Helen K. le
My overall U-Box experience has been very poor from A to B. The icing on the cake was this location loading my U-Box BACKWARDS on the trailer. Truly next-level incompetence.
Jody M. le
Thank you!
MEGAN P. le
Steven and the other staff here were amazing. I had a predicament that isn’t a usual everyday problem and they helped reduce the stress all together. I appreciate their help so much.
Brinda S. le
you all are awesome, thank you
TERRI H. le
Killian was reemarkable. We had so many problems with the 800 Customer Service people. When we arrived in Carson City she took on the problems created by them & made it right.The staff there is great
bobby b. le
Great kids
Scott T. le
You didn't have reservation You didn't want to honor the free month for truck rental Staff was rude
JANET J. le
Very well maintained, easy access and very knowledgeable and helpful staff. Would highly recommend this facility.
mike c. le
Very nice and Professional. Sheila, I think this is her name in the office was wonderful. Thank you again.
Brett H. le
GM Stephen was rude and threatening due to errors made by uhaul not us.
SHIRLEY M. le
I always use U-haul
Jim W. le
The staff are not well supervised. Felt like a hangout for people than a job.
Thomas M. le
The Facility was fine but I don’t understand why my u-boxes could not be shipped to Reno. It’s not the facilities issue. It’s U-Haul logistics that was troubling.
january r. le
The wait time to turn in the truck was over an hour. The storage unit we had ordered and confirmed via telephone was not available, and the manager insisted we pay more to have two smaller units.
SUSAN K. le
Very busy but efficient. I no longer need storage. Thought I had called and cancelled.
ALEX B. le
No issues.
Chris A. le
The desk person was unprofessional, sucking on a bottle of coke mid-conversation with customers. Couldn't get up to help another customer find something; we assisted the customer. She pointed.
DARRYL A. le
My comments are too many to list here. I have filed an official complaint with Corporate in the form of a physical letter as well as an email to Customer Support.
Kimberlee B. le
Staff was very helpful and professional.
Ashley M. le
Entire staff is always so pleasant! Thank you for all of your help.
Linda M. le
Killiam (Asst. Manager) went above and beyond to get our issues resolved, she is great. Unfortunately The Rancho Dominquez CA location has still not resolved our issues.
Jason B. le
The payment was never taken off credit card like soppose to every month.making payment late and you locking me out every time..staff rude and lacking in customer skills.always waiting over 30 min..
Noah R. le
The policy that prevents forklift use after 4:00 is inconvenient.
Rafeal B. le
None