Nice people at the office in Carson City
Mark Z.Customer Reviews for U-Haul Moving & Storage of Carson City
Testimonials From Recent Customers
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I didn't appreciate having to go 40+ miles from the original contracted drop off location. Honestly a 50 credit was not sufficient enough.
David D.Christy and Sam were very professional and helpful. We were able to receive and return our trucks in an easy manner. Christy always goes above and beyond for us! Thanks UHaul, Christy and Sam! Joyce
JOYCE B.I picked up a dirty truck here at Kwik Serv Placerville dr 150 Placerville Dr Placerville, CA 95667 I was charged a $200 dlls cleaning fee, after I summit pictures with the evidence. Take care of your customers.
Hugo J.I filled it right where they said to still charge me an extra 15 dollars even though when I was there they told me I was going to get a credit of 11 dollars. And they are rude. And I would not recommend uhaul to no one. Making me fill up after spending almost 200 dollars in gas. And 450 just to take it and use. It's a rip off.
Danielle P.Fix the heater and hire more pleasant staff
Chris P.Hire people who are customer friendly
Douglas B.The uhaul was actually towed to this location, but we had stopped here per David to pick up a dolly. The lady working was extremely helpful and very friendly. We would like to commend David Jaynes at the Reno traffic center and Jimmy the owner at pacific gasoline in Gardnerville Nv. They have both been extremely kind, friendly, and helpful to us, and they both went out of their way to help us get in a safe uhaul truck for our trip to Arizona. David Jaynes, made all of the arrangements, for us to get this first uhaul with problems towed back to this location. We would like to give a Big Thank You to, David Jaynes, Daniel, Ashley, Rob, and Jimmy for taking such good care of us. We sincerely appreciate all of you!
Gary H.Christie is great. I would hire her.
James J.They were very helpful when I was uncertain as to use the "new (to me) mobile check in" process for reviewing and approving/denying vehicle photos.
Roberta R.Rusty was amazing!! He helped us get a truck and a trailer last minute and was amazing with his customer service! Would definitely recommend this location to anyone!
Kathleen R.We had originally had reservations for Incline Village, and were told one day before that the trailer wasn't there. This was very upsetting. The people of Carson city saved us and thank you Carson city, even though it was out of our way..
Theresa A.The girl at the counter was rude and didn't seem to care if she helped anyone at all. The employees here appear to have many issues with the computers which in turn makes the rental process longer and frustrating. I would rather slam my hand in a door than have to walk back into this uhaul for any reason. The man who returned my truck was the first and only competent employee that I dealt with. Big thanks to that guy!
Valerie T.never had a problem staff is friendly and efficient
Melissa W.The rodent repellent was not replaced . Many items were contaminated and had to be replaced by insurance and I feel insurance underpaid us. Before the mice came in and after repellent was replaced it was fine.
AUTUMN P. | Expérience généraleUpset that I rented this for 4 days but turned it back in early thinking we would get credit back for the 2 days we didn't use it. We were told no so while you got the truck back early, we could have kept it for 2 more days.
Todd M.Had no issues.
liz K.No improvement required. The woman who checked us in did it quickly, efficiently and with good humor, plus pointed us toward a restaurant nearby. Very helpful and pleasant. What a relief not to have a long wait or a big paperwork hassle after the stress of a long move!
Kenneth H.Samantha aka “Sam†was very rude and showed no respect twords me or my elderly father . Flat out horrible experience picking up but dropping off was a delight he was super friendly and outgoing , great guy !
Marcelo N.Quick checkout service.
Elizabeth W.Very friendly
James L.Hi, my name is Annabelle and I rented 2 storage units on 10/14/22 and the gentleman who goes by the name of Rusty was pretty awesome and very friendly and has a funny personality. I really appreciated all of his help! Thanks Rusty! Your awesome with a side of 藍 FUNNY!
annabelle f. | Premières impressionsThe service was amazing! nothing needs to be changed
Duane G.Alan was very helpful with our return c
Anoinette T.My company rented this U-Haul for 14 days. Then the operations that we were going to do got canceled so we returned the U-Haul the next day. U-Haul then charged us almost the full amount instead of giving us a credit they charged us just about the entire cost for one day we will never use U-Haul or this facility again ever and we will let everyone know how we were treated.
Steve C.Alan was awesome!
Melissa M.Allen Brown was amazing !!!!
Nancy L.Very efficient and easy drop-off.
Mitch C.Better training on employees phone apps. Test them every day for one week for knowledge on usage of apps when it comes to returning a vehicle or trailer.
Michael S.I was very pleased with the equipment
Nick D.We were greated this trip as well as a trip in early September by a VERY unfriendly/rude woman named Sam. Not room here to go into details, but I have to say that the experience was completely saved by a man, (I asked for his name) Allen. He was extremely helpful with everything. I hope he gets commended.
Greg H.Very pleased with the staff and all services I used at the Carson City location.
Patti C.I'm happy with the service I had with Christy and Allen, thank you for your help!
Thomas B.Allen was very friendly and very helpful. Made my experience much better dealing with him
Elias L.Ms. Holcombe at the desk and Mr. Allen at the check out were excellent and made the rental process very convineant. Thanks, Mohammad Sadrolashrafi
Mohannad S.Trying to do mobile check in was horrible. I ask for help and told by the GM I need the app. No I don't. Then I get a truck with no gas. I drive 10 miles and gas light comes on already.
Kye J.The tucks that were for rent were pretty old! And beat up. They were clean and in operable condition. The yard staff Allen was great and super nice !
Jeffery B.Alan was awesomeâ€"look forward to seeing him again. Good equipment, and everyone is friendly and helpfulâ€"I think this is a great resource for Carson whenever you need a rental.
ALEXANDER A.Good install
donald T.Everyone was very nice, especially Alan!
Vicky F.First time storage user and it was a very good experience at every level.
Patti C. | Expérience généraleMaybe some drink and snack machines
Eddie H.S.O.
Melissa Y.Was not totally satisfied with the hitch installation, was not offered an upgrade to the wiring harness from a 4-prong that was installed. not a clean install as the wires shows, is not mounted to frame, the 4-prong just hangs secured by a zip tie. Does not appear to look like a professional installation, I'll have to get it modified somewhere else.
JACK B.I was very pleased with the truck I rented.
Nick D.Nothing, everything was great
Carla H.One tire on the trailer had the wear bar showing and the tread separated approx. 6 hours into the trip causing a delay until a mobile mechanic was able to replace the tire; otherwise the trailer was fine. A little closer attention to detail/pre-rental inspection would have saved time and increased safety.
Kevin F.The place was just fine but it was 30 minutes away from where we were going to rent a uhaul and we had to uber to it which cost an extra $60
Alfred L.I am filing a claim it stated I had 1/4 tank when I took the truck I looked down and saw that it was almost on empty I took a picture and shows the mileage . The rep did not advise me to go and upload anythimg wrong with the truck for example milage off by 0,06 and the gas had I know it would have been first thing I did as this was my first time renting from uhal now I'm being charged $70 to fuel the truck when it was not fueled when I got it .
leticia M.We dropped it off before they were open
Judy L.I was there like 5 minutes before actual opening time at 7am and the lady already working did her best to avoid me and I just wanted to ask a question . I knew they were about to open in 5minutea and I just wanted to ask where to drop off rental truck . She was rude overall but everyone else was very helpful and respectful except the LADY .
Ricky O.Small missing part that was put on immediately upon it being noticed.
Debra H.Excellent service.
Bill G.It is always a pleasure renting from this Uhaul location. Alan was awesome and super helpful. He is a great employee. Treat him right!
Vale T.Excellent people, very helpful
Bill B.Everyone there was friendly
Alfonso H.Very helpful. Took care of all my concerns. Would recommend this location to anyone.
Bill G.The person hooking up my trailer was mad about something and was acting angry and slamming things around. Not acceptable in front of customers.
DIONICIO R.Improvement isn't needed. I really appreciated the service provided to me by both Allen and Amanda. Moving is exhausting and they made the experience much easier with their knowledge, instructions and fast service. Thank you again
Carla H.Great customer service, a large variety of equipment. Could use a couple of more cargo Van's. But overall, A+.
Merrill M.Best Uhaul center in and near my area of Carson City.
susan G.Sam was amazing and super patient as I was trying to do several things as she was setting things up.
Patti C. | Premières impressionsGreat people, good experience. Pleasant and professional, and ease to do business with, met all of my needs!
Charles L. | Premières impressionsIt was a great facility and the customer service was great the first time but after two round trip Uhaul rentals, I was told I would get two months free (one for each rental) and I didn't. When I called. I was flatly told "no". This was especially disheartening after a huge mixup at the Bakersfield Uhaul that left us with no blankets or packaging supplies after I had ordered them ahead of time. Due to time constraints and having to move without, so much of my furniture got damaged and we had to make two- two day trips. The promise of free rent for two months was some sort of positive and then it was rejected so quickly and coldly.
Kimm B. | Expérience généraleStaff helping me was slow, seemed inexperienced and doesn't know meaning of friendly or polite. NEVER going back here after I remove my bike in 2 weeks. I'll find somewhere else to store it. EXTREMELY DISAPPOINTED in U-Haul.
Monya C. | Premières impressionsSam and the entire team were beyond helpful! I even needed to add 24/7 access to the unit and arrived literally 7:01pm and they still helped me. I couldn't appreciate a more awesome team and staff!
Adriana W. | Expérience généraleAn excellent experience all the way around. Convenient located very clean lots of supplies storage and rental trucks in the same location easy to set up online. The people in the store we're all extremely helpful and polite.
Lisa C. | Premières impressionsThank you for the 12+ years of hassle free storage do you guys did a great job thank you very much👍😎
TODD H. | Expérience généraleFYI... The roll up door ..(gasket on bottom of door)#1080 in Carson city ,nv.. does not go all the way to the cement floor for a seal... Other then that ... Great place ,Great employee's!!
Eugene G. | Expérience généraleIf you want all your stuff to be stolen then used U-Haul 26 other units got their stuff stolen and uhaul didn’t care.
Eric T. | Expérience généraleVery helpful and accommodating staff.
Nick A. | Premières impressionsVery helpful service. Everyone was very nice. Place was clean. Would recommend to other. Merci.
NORMA LIZBETH B. | Expérience généraleI was able to reserve a 10x10 storage unit online. When I got to the facility I was told that just because the system let me make a reservation did not mean they had one available. I was actually 5th in line for a unit that size. This left me scrambling to find a suitably sized storage unit on the day of the move. Make sure you go to the facility and see if they actually have what you reserved.
GARY DOUGLAS P. | Premières impressionsWhen we first rented our storage unit we put the wrong lock on it. They put their own lock on it and locked us out of our unit. Also when we went into our unit I had 17 containers that were plastic and labeled someone went through all of my containers they pushed our refrigerator to the side which was brand new and the scratch was put on the side of the refrigerator. Because we purchased a new condo after selling our home and had to sell our remainder appliances. When we ended up selling our items out of our unit there was extreme amount of mouse droppings in our unit. And also when we rented the unit it was not cleaned out. During the process our unit went up in cost due to maintenance seeing and also extermination. Which when we were at the unit up and down the aisle there was a bunch of screws nails and bolts that we literally had to pick up and push aside so we wouldn't get one in our tire of our vehicle. The gates are left open on the far side when some construction work was going on which was totally inappropriate because we felt like our unit wasn't safe. What is the purpose of having a key card to get in when anyone can get it. I would not suggest this Uhaul as customer service there was advised of the situation with our unit and we were disregarded not only by the employees but also by management
Tina N. | Expérience généralemerci
Terri G. | Expérience généraleBrenda is the best employee there she deserves a raise she's always so kind and helpful I appreciated her help and patience.
KATHLEEN S. | Expérience généraleI'm unhappy that I was not prorated, Uhaul's policy on that is wrong, and water and dirt got into the unit.
Amber D. | Expérience généraleI am quite upset that your companys discontinued the auto outdoor parking 浪 your price was fair and it's convenient so not happy I had to give up my spot to a place that's much farther to go to and costs more money as well. Why would UHaul give up revenue and not use the land there for additional business? So not pleased about that my car is worth over 50 000 and it was comforting to drive by and see it daily.
Brentwood B. | Expérience généraleRuben was professional and personable. Great customer service!
ROSEMARY L. | Premières impressionsVery helpful and courteous
SAM M. | Expérience généraleYes very quick convenient clean everything except for loading into the storage unit there’s a big cement lip and you can’t go over it with a dolly
SHANNON S B. | Premières impressionsThank You Christy Holcomb
Mike B. | Expérience généraleAt times, when I needed to contact the staff, it was difficult to reach them by telephone… However, when I did reach him, they were helpful and friendly, very considerate of my situation.
Lee Ann K. | Expérience généraleExtremely helpful and polite. Gave instructions clearly. Nice to have people who don't make the move harder than it already is.
KRISTI ANNE M. | Premières impressionsVery nice staff. Even though it is always very busy the staff are always very friendly and helpful.
jesse j. | Premières impressionsGreat staff !
Mike B. | Premières impressionsUnits are too expensive for the sizes and we had a hard time getting in snd out of our storage with trash and old broken down cars back there, does not look well maintained need to remove trash snd cars with flat tires😔
vickie a. | Expérience généraleA bit spendy compared to other local options. But no complaints.
William P. | Expérience généraleyour staff was great
JAMES CHRISTIAN S. | Premières impressionsFriendly, honest and straightforward. Fast and convenient.
Andrew B. | Premières impressionsIt might be hard to believe that there was a glitch with the internet when I got there they had none of My information so we started from scratch
Daniel L. | Online Move InCollin and Joseph were the most helpful gentlemen with my move out. So courteous and patient with me. Great guys with awesome sense of humor too!! Thank you for a splendid storage stay. Xoxo A
Ana W. | Expérience généraleI would like to thank Christy Holcomb for great customer service .
Mike B. | Expérience généraleEvery month always a problem and my account being double charged and then I paid for 2 months at once and got a notice my payment was late and tried to charge me late fees!! Uhaul is a mess!
Maura L. | Expérience généraleYou have a Great team there. Keep up their good work.
Russell M. | Expérience généraleThey were very helpful.
suzi s. | Premières impressionsChristie has no customer service, you do not ever tell a customer you did them a favor and then call their phone with a attitude and not properly introduce yourself over the phone. She needs to take a customer service class and a phone etiquette class. We had went to corporate about her rudeness
thomas j. | Expérience généraleWe got off to a rocky start, but it quickly got better once we got the communication established. Very nice and helpful staff.
leesa m. | Premières impressionsEverything was great except when I went to return the truck the guy named Kris was very rude.. this is not the first time he has been like this!!!
Melissa W. | Premières impressionsI had to wait for 40 minutes every time I had to go in and the guy was super rude on the phone when I called.
jeffery h. | Expérience généraleI found it off-putting, that I was given an access card for accessIng the roll-down storage units within a fenced-in area; but could only access the storage units during business hours! The map and paperwork stated the site was accessible from 8:00 AM to 10:00 PM, which was not true and was incorrect! I consequently made a wasted, 80-mile round trip to the storage unit...wasting 3 hours of my valuable time, to load a trailer (a UHaul trailer no less), drive there, and not get access. To make matters worse, the signage at the property had the phone number listed of a previous manager (who was quite polite!), and she gave me the number to the new General Manager, who was not happy to be getting a call after hours. Seemed dismissive of my frustrations. This was a verbal communication blunder upon getting the unit, and a printed error problem on both the maps, and the signage at the electronic gate (on the fence). The only good result of this, was that the assistant manager was able to provide a remedy to my displeasure.
Michael V. | Expérience généraleThe general manager at the Williams location took his time and explained everything for bothe the storage and renting of truck.
Shirley M. | Expérience généraleGot in and got out quickly, effectively and efficiently!
Ana W. | Premières impressionsThe facility is nice however the service is poor and unprofessional. While waiting in line employees are on the phone arguing with customers and swearing after they hang up with them. We encountered this on multiple occasions.
James R. | Expérience généraleThe general manager at the East William road facility was extremely helpful ion move in. This was an emergergency move in and she was wonderful!
Jacqueline C. | Online Move InThe manager was amazing and very professional. It was a great experience!
vickie a. | Premières impressionsGreat place, great staff!
Jeffrey T. | Expérience généraleEverything was great the staff was great
Trisha C. | Premières impressionsThe only annoyance was the gate access system. I had two different storage units. Each time, the access did not work at first. The staff said it sometimes takes 5-10 minutes to provision. That is ridiculous and should be remedied. Other than that, the experience was great. The staff were very helpful. The manager, Killian, was excellent and professional.
David M. | Expérience généraleAre you kidding? We were assured we reserved a storage space and when we showed up NONE WERE AVAILABLE! All packed up and no where to go. Your call center is the shits.
JANET B. | Premières impressionsKillian was great!!!
THOMAS L. | Expérience généraleGreat company! There when you need them.
kevin m. | Expérience généraleCraig was was very helpful and fast.
Jeffrey T. | Premières impressionsYour manager dont remember her name gets it done thank you.
henry p. | Expérience généraleNeeded to make a truck size change, Uhaul was able to find appropriate one quickly to make move schedule on time. The storage facility is nice to have in case move in is delayed.
Jim S. | Premières impressionsThe fact your online profile doesn't matter when it comes to updating payment options. You want the person to come in and deal with a staff who is so unprofessional and clueless, truly the worst.
Michael C. | Expérience généraleThis is absolutely the WORST U-Haul store I've ever run across. I've been a U-Haul customer for decades, across multiple states.. and yeah, most disorganized, rude, dirty employees ever.
Hilary G. | Expérience généraleThe staff was great and we found the entire process of getting a storage unit to be a very smooth one. Access was also very convenient and the facility appears to be very clean and well maintained.
Teresa C. | Premières impressionsKillian and Craig were both very helpful and caring. Overall a very good experience.
THOMAS L. | Premières impressionsIt was kind of maddening that the storage terminals had such bad communication that my husband and I got locked inside...
Hilary G. | Premières impressionsWe had to drive an extra 30 miles from our preferred location in Reno to a storage unit in Carson City wait 90 minutes to get the unit due to not enough staff, & truck drop off 90 min. late.
Cynthia B. | Premières impressionsI rented a space to store a vehicle. I only had the space for 4 days when we decided to take the vehicle to a repair shop. I am very disappointed that U-Haul doesn't refund any part of the rent.
Jan F. | Expérience généraleEverything was taken care of properly.
Michael G. | Premières impressionsOverall experience was very good!
BOB B. | Expérience généraleAverage rating is for poor customer service. Staff in the store does not return phone calls and the answering service is the absolute worst. It took several calls over 2 weeks to cancel contract.
Anthony D. | Expérience généralewhen we rented a U-Haul trailer we were told that we could get one month free storage when we got to our location. We were not allowed 1 month free rent have a storage unit.
John N. | Expérience généraleI am not happy with the storage part. I let staff know when I moved out and yet I was continually asked to pay the storage for 6 months after that.
MICHELLE C. | Expérience généraleThe staff and managers were terrible.They wouldn't work with me to get access to my pods past 4pm and then left them outside, uncovered for 3 days. Mice got in a some point. Terrible customer service.
Noya G. | Expérience généraleMy overall U-Box experience has been very poor from A to B. The icing on the cake was this location loading my U-Box BACKWARDS on the trailer. Truly next-level incompetence.
Helen K. | Expérience généraleMerci.
Jody M. | Expérience généraleSteven and the other staff here were amazing. I had a predicament that isn't a usual everyday problem and they helped reduce the stress all together. I appreciate their help so much.
MEGAN P. | Premières impressionsyou all are awesome, thank you
Brinda S. | Expérience généraleKillian was reemarkable. We had so many problems with the 800 Customer Service people. When we arrived in Carson City she took on the problems created by them & made it right.The staff there is great
TERRI H. | Expérience généraleGreat kids
bobby b. | RéservationYou didn't have reservation You didn't want to honor the free month for truck rental Staff was rude
Scott T. | RéservationVery well maintained, easy access and very knowledgeable and helpful staff. Would highly recommend this facility.
JANET J. | Expérience généraleVery nice and Professional. Sheila, I think this is her name in the office was wonderful. Thank you again.
mike c. | Expérience généraleGM Stephen was rude and threatening due to errors made by uhaul not us.
Brett H. | RéservationI always use U-haul
SHIRLEY M. | Expérience généraleThe staff are not well supervised. Felt like a hangout for people than a job.
Jim W. | Expérience générale