Warn them, explain that trailer hitch button is always on; must manually turn it off. Priority; Have those checking you out offering, suggesting help to adjust rear view mirrors. Move to another spot all the decals cover the speed indicator.
Philip SCustomer Reviews for U-Haul Moving & Storage of Carson City
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
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Great to work with. They have plenty of equipment and always in good condition.
myron mEverything was outstanding from U-Haul in Carson City. If you need to rent a service truck or vehicle that is the place.
Archie GI think the service desks should be closer to the front door
Robin BNope
Michael FNothing. Charlie made sure I was happy after central reservations made an error. Excellent service.
William LThis Uhaul location is the BEST. All the times I go here they are so busy but the attention and customer service is still top notch. I live 30 miles away and will still continue to comet o this location for all my Uhaul needs.
Elizabeth Hextremely efficient getting me in and out. I will be back.
Darin FExcellent
dave wService was friendly helpful fast and professional
Alexander RThe pm check in guy was awesome
Jose LGreat Service
Ronald HWe got good service and nice help when we have problems on road. Thanks
Jie GCourteous and timely.
James GThe gentleman who handled our return, I believe his name is Derek, was exceptional. Excellent service à la clientèle
Jeffrey STwo totally different experiences. When I dropped off the trailer I got no help. The young man removed the trailer but gave no help off loading the car. When I returned to drop off the truck Robert helped me. He was excellent! If I could get Robert as my assistant I would use this location exclusively.
Doug SBien
Adolfo CThe staff were helpful and friendly
SUSAN C | Premières impressionsBusy yard, good helpful crew, some times short handed. My utility trailer was a bit dirty as expected for this type of trailer.
MICHAEL MSuper friendly people. Listened to my list of complaints. Apologized for having a not so great experience.
Gary CI would not recommend the facility where we picked up.
Tina M | Expérience généraleGreat attitude and work ethic.
Patrick DCustomer service/each person working we encountered were exceptional. Clearly know their jobs well and want to provide a positive experience! That said, it seemed like a lengthy check in process which was compounded by what seemed like a shortage of staff. The people there did amazing given the situation and I will definitely go to this location again!
Samuel KLow tire pressure on rear right side, was also told by manger there would be no fee for a return in the evening.
Joseph DYard worker was very helpful even though he was overworked, he still remained friendly and helpful. This U Haul store needs to hire more yard workers.
Randy RPainless process!!
Donald TMy experience with U-Haul Moving & Storage of Carson city went smother than I have expected. The staff was very helpful and went above and beyond. Will definitely return if I need anything for a future return.
Kenneth SHire more staff. Location is very busy on the day I picked up and returned
Richard OVery very satisfied with full UHaul experience. Prefer direct real human contact with local site. Realize their busy st times but its possible so VERY VERY MUCH THANKS FOR THAT. PREFER NO PRE AUTO PHONE SYSTEMS. KEEP ALL PREAMBLES SHORT WITH CHOICE OPTIONS UP GRONT if you insist on the MONSTER PHONE SYSTEM. DESPISE THEM. ESPECIALLY THE AUDIO RESPONSE ONLY ONES. WRITE CONGRESS WITH ME. GREAT EXPERIENCE OVERALL! THANKS UHAUL.
Rodney MI had a young man, named Harley help me, he was very knowledgeable and professional.
DANI AOther than maybe needing more staff, they were very friendly and helped us in a timely manner for being short staffed.
SHANNON LEveryone at the branch was extremely friendly and helpful. Could not be happier…. And I have managed a rental business, and really appreciated the staff.
Brian CHad a great experience. The 3 employees I dealt with were kind and managed to get me going quickly and easily on a very busy day. They did a great job juggling all of the customers and a very busy lot and I didn't feel neglected at all. I was really impressed with the service.
James GEverything was perfect! No improvement needed!
Teresa SGreat job!
Matthew PExcellent service, quick, and friendly.
Jeffrey JExcellent customer service from Jean and Annemarie. Huge selection of uhaul trailers and trucks. Easy in and out.
Scott MEasy rental thanks
Carl Cthe person who works at this location was very helpful ! He was able to solve an issue we were having on a very important trip.
Mike MAdam at the Carson City Highway 50 location was exceptionally helpful and polite during the return process. Having him there was way easier than doing it on the app or the website.
Cheyne SGreat service all the way around! This is my go to location
Matthew PThe employee, Charlie, was super helpful and very friendly. Would recommend this location based off of the great customer service.
Lachmmie CTires a bit bald
Joseph DThe only comment i have is from the store we picked up from, you need to take a look. It is the dirtiest place ive seen, i would not put my name on it. Im serious, it is foul. This store is top notch.
Tina M | Premières impressionsGive incentives for repeat customers.
Linda Rfast service and very nice people
Rick LMoving is stressful as it is, emergency moving even more. The staff at this location did not add to the bad situation at all, in fact Harley and the rest of the team helped to remove some of the stress. I want to thank you guys sooo much, I see pizza in someone's future as soon as things have settled for me. I have used CC U-Haul in the past and will continue to do so in the future.
Michael C | Premières impressionsWindow had a crack in the vehicle Didn't effect the performance of the vehicle overall, but was questioned about it when i stopped at agriculture stop from NV to CA
Robert RThey should have told me that the drop off location was not open and no key drop off on Sunday.it cost me an extra day of Rent on the truck
Linda RThe app, when used to return the rental, didn't work. It was buggy, had me start over half way through the process, and when I went to the website to try to complete the return I was informed I had no rentals active. It was a frustrating process.
Cheyne SHarley is always very helpful. Always smiling and pleasant.
Thomas RUnfortunately my reservation for a 26' truck and 6'x12' trailer for South Lake Tahoe was changed by uhaul to Carson city. I was told SLT did not have supply due to unknown weather conditions. I understand why, however picking up in Carson city was an inconvenience and caused me additional out of pocket costs. I had to hire a driver to drive my car back to South Lake Tahoe. All in all it all worked out! Uhaul is the Best and their employees are willing to go the extra mile to make things work! Charlie & Jean in were amazing to deal with. Christy the scheduler was fabulous too. Overall this team took all the stress away and make sure I was taken care of quickly and go me on my way. For those reasons I highly recommend uhaul Carson City for your rental needs.
DEBRA CThe service was great and the people very friendly and the prices were as quoted and reasonable
cecil bThe truck was very clean, and the employees were exceptionally kind and helpful.
Patricia SCan’t add a thing. Good experience and good product.
Barbara RExcellent employees!!!
Tara GGreat job
Matthew Pmake sure windshield is clean of sticky stuff and check wiper blades for performance.
Janet HCustomer service we received was outstanding.
Raylena JI had to have the truck 4 hours over the return time, calling U-Haul customer service gave me the impression there would not be an additional charge for the additional time. At the return center I was charged the extra time, would have been helpful if the customer service representative I talked to would have explained this additional charge.
John GMerci.
Daniel GMy seat belt was not working! Only was using the truck for 6 hours. But it was not safe.
joyanna mJP was very Courteous and Accommodating ! Thanks, Michael
Michael GThe staff was friendly and helpful. Got us set up right away and on the road
DEVIN DDerek C was very helpful and after a long day of moving it was much appreciated. Great job Derek.
Marcus NI was promised a free months rent after I rented a 6'×12' U-Haul trailer in Poway, California. I arrived at the Carson City, Nevada. I arrived on the 3rd day at around 6:00 pm and the staff checked me right in, gave me a free lock and key for the unit after I was checked in, no charges, no questions asked, and I was given a: 24/7 access card, and I stayed 26 days and left the unit and headed on to; Caldwell, Idaho! The unit was clean, well lit, secure, and I never had any difficulty coming or going getting in or out of my unit even at 3:00 am in the morning moving out on the 22, of December! The staff was professional, very helpful, and most accommodating every time I needed anything, and gave me good instructions for dropping off my trailer after hours, and dumping off trash in their large dumpster, which I was given permission to use! All and all, I had an A-1 experience and stay with both the trailer use and rental, and with the free month's rent and usage of the U-Haul facility in Carson City, Nevada! And so far no additional charges, fees, or complications have been occurred! Also, this facility was beautiful, very large, full service, and stocked with a large variety of trucks, trailers, and tools to make your moving experience easy and hassle free, and thus far, they have kept their agreements of no further charges, or attempts to collect hidden charges! And the evening I arrived, they checked me in, no tricks, no charges, as promised! Well done U-Haul!***** AND: THANK YOU U-HAUL OF CARSON CITY, NEVADA...
STEVEN H | Expérience généraleBest part is when I locked my storage unit's door open, instead of locked. They notified me within 24 hours, and let me know they did a walk by every day. Great job.
Will P | Expérience généraleYou all gave us old raggedy truck I had to keep putting gas in it must need a tune up I moved from Nebraska to Nevada I didn't appreciate the truck at all and even the windshield wipers didn't work well we had a bad experience. I already paid 2083 dollars to rent truck if the truck isn't working properly it should not be rented out .I wasn't satisfied at all
MARILYN J | Premières impressionsVery helpful staff made my move a lot easier.
Erik W | Expérience généraleThey were friendly, courteous, got me checked in right away, and I was given a 24 hour pass to get my stuff unloaded which took me several hours, then they gave me instructions on how and where to leave the trailer that night in the yard, and all went well! The whole experience from the time and place where I rented the 6'×12' trailer in Poway, California, they were the best folks I have ever had the privilege too rent from, amazing, especially Mary, The manager, God bless them both! And the gentleman who set up my storage unit and checked me in, was a real professional, I thank him as well! Well done U-Haul! Steve H... ⭐⭐⭐⭐⭐!!!
STEVEN H | Premières impressionsEverything was good business and staff wise. I would not recommend someone here solely based on how terrible the foundation is. It makes loading/unloading very difficult and if you had a trailer there is absolutely no way you could use this unit.
Danielle A | Online Move InWhenever I called or came into the facility everyone was very helpful and very nice thank you so much
Karin S | Expérience généraleSuch a well run place. All the employees are kind and professional. They were so helpful.
Valarie W | Expérience généraleStaff is so nice and helpful. They are so professional and quick at getting things done. No guess work for here. I will tell everyone to do business with store. Great people work here. Merci
Valarie W | Premières impressionsI don’t think there should be additional after hours charge for those who work graveyard or different hours of the normal business day when I’m paying I should be able to get into my unit at any hour that’s convenient for me
Challena B | Premières impressionsHelpful staff, friendly, accommodating!
Debbie K | Premières impressionsJP and staff were phenomenal. The first thing I noticed is how they interact with each other. Everyone worked cohesively as team and were respectful. We needed a larger unit than originally planned and JP jumped into action. Very impressed. Happy I chose this Uhaul storage center.
Ashli V | Premières impressionsThere is a woman who works days at the Carson city office. She is rude! And not just with my work. She acts as if your customers owe her because she showed up for work. I don't know her name, she is maybe 5'4" dark shoulder length hair and works the opening shift but I will certainly be disappointed if nothing is done to curb the entitled attitude she has. The rest of your staff was very pleasant and professional. Because of her,I will not recommend your services
Sandra N | Expérience généraleNice ‘employees
Rob E | Premières impressionsTo keep a very long story short and sweet: it's been absolute insanity for the past two months trying to find housing and just the packing process itself is chaotic. So the fact that I could reserve my unit and my truck online at the same time for different days was amazing. Even when I had to change my truck pick up date it was one of the quickest things to get done, I just called and she was on it. The whole experience was great, all staff were incredibly helpful and kind. In all honesty, they gave us a really great start to our day and helped us feel not so stressed about moving this week
madisen s | Premières impressionsThe staff was so courteous and friendly and helping me get a truck and a storage unit! Thank you so much it made my day really nice.
Karin S | Premières impressionsThe increase in rent, without fail every year.
Nicholas A | Expérience généraleThe BEST 👌 👍
irina s | Expérience généraleJust work with me. Thx JH.
June H | Premières impressionsAwesome service and awesome people
jesse j | Expérience généraleThe rodent repellent was not replaced . Many items were contaminated and had to be replaced by insurance and I feel insurance underpaid us. Before the mice came in and after repellent was replaced it was fine.
AUTUMN P | Expérience généraleHi, my name is Annabelle and I rented 2 storage units on 10/14/22 and the gentleman who goes by the name of Rusty was pretty awesome and very friendly and has a funny personality. I really appreciated all of his help! Thanks Rusty! Your awesome with a side of 藍 FUNNY!
Tyler W | Premières impressionsFirst time storage user and it was a very good experience at every level.
Patti C | Expérience généraleSam was amazing and super patient as I was trying to do several things as she was setting things up.
Patti C | Premières impressionsGreat people, good experience. Pleasant and professional, and ease to do business with, met all of my needs!
Charles L | Premières impressionsIt was a great facility and the customer service was great the first time but after two round trip Uhaul rentals, I was told I would get two months free (one for each rental) and I didn't. When I called. I was flatly told "no". This was especially disheartening after a huge mixup at the Bakersfield Uhaul that left us with no blankets or packaging supplies after I had ordered them ahead of time. Due to time constraints and having to move without, so much of my furniture got damaged and we had to make two- two day trips. The promise of free rent for two months was some sort of positive and then it was rejected so quickly and coldly.
Kimm B | Expérience généraleStaff helping me was slow, seemed inexperienced and doesn't know meaning of friendly or polite. NEVER going back here after I remove my bike in 2 weeks. I'll find somewhere else to store it. EXTREMELY DISAPPOINTED in U-Haul.
Monya C | Premières impressionsSam and the entire team were beyond helpful! I even needed to add 24/7 access to the unit and arrived literally 7:01pm and they still helped me. I couldn't appreciate a more awesome team and staff!
Adriana W | Expérience généraleAn excellent experience all the way around. Convenient located very clean lots of supplies storage and rental trucks in the same location easy to set up online. The people in the store we're all extremely helpful and polite.
Lisa C | Premières impressionsThank you for the 12+ years of hassle free storage do you guys did a great job thank you very much👍😎
TODD H | Expérience généraleFYI... The roll up door ..(gasket on bottom of door)#1080 in Carson city ,nv.. does not go all the way to the cement floor for a seal... Other then that ... Great place ,Great employee's!!
Eugene G | Expérience généraleIf you want all your stuff to be stolen then used U-Haul 26 other units got their stuff stolen and uhaul didn’t care.
Eric T | Expérience généraleVery helpful and accommodating staff.
Nick A | Premières impressionsVery helpful service. Everyone was very nice. Place was clean. Would recommend to other. Merci.
NORMA L | Expérience généraleI was able to reserve a 10x10 storage unit online. When I got to the facility I was told that just because the system let me make a reservation did not mean they had one available. I was actually 5th in line for a unit that size. This left me scrambling to find a suitably sized storage unit on the day of the move. Make sure you go to the facility and see if they actually have what you reserved.
GARY D | Premières impressionsWhen we first rented our storage unit we put the wrong lock on it. They put their own lock on it and locked us out of our unit. Also when we went into our unit I had 17 containers that were plastic and labeled someone went through all of my containers they pushed our refrigerator to the side which was brand new and the scratch was put on the side of the refrigerator. Because we purchased a new condo after selling our home and had to sell our remainder appliances. When we ended up selling our items out of our unit there was extreme amount of mouse droppings in our unit. And also when we rented the unit it was not cleaned out. During the process our unit went up in cost due to maintenance seeing and also extermination. Which when we were at the unit up and down the aisle there was a bunch of screws nails and bolts that we literally had to pick up and push aside so we wouldn't get one in our tire of our vehicle. The gates are left open on the far side when some construction work was going on which was totally inappropriate because we felt like our unit wasn't safe. What is the purpose of having a key card to get in when anyone can get it. I would not suggest this Uhaul as customer service there was advised of the situation with our unit and we were disregarded not only by the employees but also by management
Tina N | Expérience généralemerci
Terri G | Expérience généraleBrenda is the best employee there she deserves a raise she's always so kind and helpful I appreciated her help and patience.
KATHLEEN S | Expérience généraleI'm unhappy that I was not prorated, Uhaul's policy on that is wrong, and water and dirt got into the unit.
Amber D | Expérience généraleI am quite upset that your companys discontinued the auto outdoor parking 浪 your price was fair and it's convenient so not happy I had to give up my spot to a place that's much farther to go to and costs more money as well. Why would UHaul give up revenue and not use the land there for additional business? So not pleased about that my car is worth over 50 000 and it was comforting to drive by and see it daily.
Brentwood B | Expérience généraleRuben was professional and personable. Great customer service!
ROSEMARY L | Premières impressionsVery helpful and courteous
SAM M | Expérience généraleYes very quick convenient clean everything except for loading into the storage unit there’s a big cement lip and you can’t go over it with a dolly
SHANNON S | Premières impressionsThank You Christy Holcomb
Mike B | Expérience généraleAt times, when I needed to contact the staff, it was difficult to reach them by telephone… However, when I did reach him, they were helpful and friendly, very considerate of my situation.
Lee A | Expérience généraleExtremely helpful and polite. Gave instructions clearly. Nice to have people who don't make the move harder than it already is.
KRISTI A | Premières impressionsVery nice staff. Even though it is always very busy the staff are always very friendly and helpful.
jesse j | Premières impressionsGreat staff !
Mike B | Premières impressionsUnits are too expensive for the sizes and we had a hard time getting in snd out of our storage with trash and old broken down cars back there, does not look well maintained need to remove trash snd cars with flat tires😔
vickie a | Expérience généraleA bit spendy compared to other local options. But no complaints.
William P | Expérience généraleyour staff was great
JAMES C | Premières impressionsFriendly, honest and straightforward. Fast and convenient.
Andrew B | Premières impressionsIt might be hard to believe that there was a glitch with the internet when I got there they had none of My information so we started from scratch
Daniel L | Online Move InCollin and Joseph were the most helpful gentlemen with my move out. So courteous and patient with me. Great guys with awesome sense of humor too!! Thank you for a splendid storage stay. Xoxo A
Ana W | Expérience généraleI would like to thank Christy Holcomb for great customer service .
Mike B | Expérience généraleEvery month always a problem and my account being double charged and then I paid for 2 months at once and got a notice my payment was late and tried to charge me late fees!! Uhaul is a mess!
Maura L | Expérience généraleYou have a Great team there. Keep up their good work.
Russell M | Expérience généraleThey were very helpful.
suzi s | Premières impressionsChristie has no customer service, you do not ever tell a customer you did them a favor and then call their phone with a attitude and not properly introduce yourself over the phone. She needs to take a customer service class and a phone etiquette class. We had went to corporate about her rudeness
thomas j | Expérience généraleWe got off to a rocky start, but it quickly got better once we got the communication established. Very nice and helpful staff.
leesa m | Premières impressionsEverything was great except when I went to return the truck the guy named Kris was very rude.. this is not the first time he has been like this!!!
Melissa W | Premières impressionsI had to wait for 40 minutes every time I had to go in and the guy was super rude on the phone when I called.
jeffery h | Expérience généraleI found it off-putting, that I was given an access card for accessIng the roll-down storage units within a fenced-in area; but could only access the storage units during business hours! The map and paperwork stated the site was accessible from 8:00 AM to 10:00 PM, which was not true and was incorrect! I consequently made a wasted, 80-mile round trip to the storage unit...wasting 3 hours of my valuable time, to load a trailer (a UHaul trailer no less), drive there, and not get access. To make matters worse, the signage at the property had the phone number listed of a previous manager (who was quite polite!), and she gave me the number to the new General Manager, who was not happy to be getting a call after hours. Seemed dismissive of my frustrations. This was a verbal communication blunder upon getting the unit, and a printed error problem on both the maps, and the signage at the electronic gate (on the fence). The only good result of this, was that the assistant manager was able to provide a remedy to my displeasure.
Michael V | Expérience généraleThe general manager at the Williams location took his time and explained everything for bothe the storage and renting of truck.
Shirley M | Expérience généraleGot in and got out quickly, effectively and efficiently!
Ana W | Premières impressionsThe facility is nice however the service is poor and unprofessional. While waiting in line employees are on the phone arguing with customers and swearing after they hang up with them. We encountered this on multiple occasions.
James R | Expérience généraleThe general manager at the East William road facility was extremely helpful ion move in. This was an emergergency move in and she was wonderful!
Jacqueline C | Online Move InThe manager was amazing and very professional. It was a great experience!
vickie a | Premières impressionsGreat place, great staff!
Jeffrey T | Expérience généraleEverything was great the staff was great
Trisha C | Premières impressionsThe only annoyance was the gate access system. I had two different storage units. Each time, the access did not work at first. The staff said it sometimes takes 5-10 minutes to provision. That is ridiculous and should be remedied. Other than that, the experience was great. The staff were very helpful. The manager, Killian, was excellent and professional.
David M | Expérience généraleAre you kidding? We were assured we reserved a storage space and when we showed up NONE WERE AVAILABLE! All packed up and no where to go. Your call center is the shits.
JANET B | Premières impressionsKillian was great!!!
THOMAS L | Expérience généraleGreat company! There when you need them.
kevin m | Expérience généraleCraig was was very helpful and fast.
Jeffrey T | Premières impressionsYour manager dont remember her name gets it done thank you.
henry p | Expérience généraleNeeded to make a truck size change, Uhaul was able to find appropriate one quickly to make move schedule on time. The storage facility is nice to have in case move in is delayed.
Jim S | Premières impressionsThe fact your online profile doesn't matter when it comes to updating payment options. You want the person to come in and deal with a staff who is so unprofessional and clueless, truly the worst.
Michael C | Expérience généraleThis is absolutely the WORST U-Haul store I've ever run across. I've been a U-Haul customer for decades, across multiple states.. and yeah, most disorganized, rude, dirty employees ever.
Hilary G | Expérience généraleThe staff was great and we found the entire process of getting a storage unit to be a very smooth one. Access was also very convenient and the facility appears to be very clean and well maintained.
Teresa C | Premières impressionsKillian and Craig were both very helpful and caring. Overall a very good experience.
THOMAS L | Premières impressionsIt was kind of maddening that the storage terminals had such bad communication that my husband and I got locked inside...
Hilary G | Premières impressionsWe had to drive an extra 30 miles from our preferred location in Reno to a storage unit in Carson City wait 90 minutes to get the unit due to not enough staff, & truck drop off 90 min. late.
Cynthia B | Premières impressionsI rented a space to store a vehicle. I only had the space for 4 days when we decided to take the vehicle to a repair shop. I am very disappointed that U-Haul doesn't refund any part of the rent.
Jan F | Expérience généraleEverything was taken care of properly.
Michael G | Premières impressionsOverall experience was very good!
BOB B | Expérience généraleAverage rating is for poor customer service. Staff in the store does not return phone calls and the answering service is the absolute worst. It took several calls over 2 weeks to cancel contract.
Anthony D | Expérience généralewhen we rented a U-Haul trailer we were told that we could get one month free storage when we got to our location. We were not allowed 1 month free rent have a storage unit.
John N | Expérience généraleI am not happy with the storage part. I let staff know when I moved out and yet I was continually asked to pay the storage for 6 months after that.
MICHELLE C | Expérience généraleThe staff and managers were terrible.They wouldn't work with me to get access to my pods past 4pm and then left them outside, uncovered for 3 days. Mice got in a some point. Terrible customer service.
Noya G | Expérience généraleMy overall U-Box experience has been very poor from A to B. The icing on the cake was this location loading my U-Box BACKWARDS on the trailer. Truly next-level incompetence.
Helen K | Expérience généraleMerci.
Jody M | Expérience généraleSteven and the other staff here were amazing. I had a predicament that isn't a usual everyday problem and they helped reduce the stress all together. I appreciate their help so much.
MEGAN P | Premières impressionsyou all are awesome, thank you
Brinda S | Expérience généraleKillian was reemarkable. We had so many problems with the 800 Customer Service people. When we arrived in Carson City she took on the problems created by them & made it right.The staff there is great
TERRI H | Expérience généraleGreat kids
bobby b | RéservationYou didn't have reservation You didn't want to honor the free month for truck rental Staff was rude
Scott T | RéservationVery well maintained, easy access and very knowledgeable and helpful staff. Would highly recommend this facility.
JANET J | Expérience généraleVery nice and Professional. Sheila, I think this is her name in the office was wonderful. Thank you again.
mike c | Expérience généraleGM Stephen was rude and threatening due to errors made by uhaul not us.
Brett H | RéservationI always use U-haul
SHIRLEY M | Expérience généraleThe staff are not well supervised. Felt like a hangout for people than a job.
Jim W | Expérience généraleThe Facility was fine but I don't understand why my u-boxes could not be shipped to Reno. It's not the facilities issue. It's U-Haul logistics that was troubling.
Thomas M | Expérience généraleThe wait time to turn in the truck was over an hour. The storage unit we had ordered and confirmed via telephone was not available, and the manager insisted we pay more to have two smaller units.
january r | RéservationVery busy but efficient. I no longer need storage. Thought I had called and cancelled.
SUSAN K | RéservationNo issues.
ALEX B | Expérience généraleThe desk person was unprofessional, sucking on a bottle of coke mid-conversation with customers. Couldn't get up to help another customer find something; we assisted the customer. She pointed.
Chris A | Expérience généraleMy comments are too many to list here. I have filed an official complaint with Corporate in the form of a physical letter as well as an email to Customer Support.
DARRYL A | Expérience généraleStaff was very helpful and professional.
Kimberlee B | Expérience généraleEntire staff is always so pleasant! Thank you for all of your help.
Ashley M | Expérience généraleKilliam (Asst. Manager) went above and beyond to get our issues resolved, she is great. Unfortunately The Rancho Dominquez CA location has still not resolved our issues.
Linda M | Expérience généraleThe payment was never taken off credit card like soppose to every month.making payment late and you locking me out every time..staff rude and lacking in customer skills.always waiting over 30 min..
Jason B | Expérience généraleThe policy that prevents forklift use after 4:00 is inconvenient.
Noah R | Expérience généraleAucun
Rafeal B | Expérience générale